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Overstock.Com Headquarters Executive Team
Jonathan E. Johnson III
President, CEO and Chairman of the Board
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Kamelia Aryafar
Executive Vice President and Chief Algorithms Officer, Overstock Retail
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Name | Title |
|---|---|
Nate Auwerda | Chief Technology Officer |
Ron Hilton | Chief Sourcing and Operations Officer |
Robert Hughes | Acting Chief Financial Officer, Overstock; President Medici Land Governance |
J.P. Knab | Chief Marketing Officer |
Carter Lee |
Chief Administrative Officer |
Krista Mathews |
Chief Customer Officer |
Seth Moore |
Chief Strategy and Analytics Officer |
Meghan Tuohig |
Chief People Officer |
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I purchased a Sunjoy 10×10 Gazebo with Netting and Khaki Canopy from Overstock on August 11,2020 for $300 Order# 3037180005. I was told it would be arriving on August 24,2020. I was given a tracking number. When I click on the tracking number it confirms that it has been shipped and is in Morrisville, NC at the UPS location where I live. I never received it. My husband called Overstock last night on August 27, 2020 and spoke to a Customer Service Rep. He was informed that it actually never shipped and was out of stock but his debit card was charged the $300. She said she would check the warehouse and call him back in 4 days to confirm. I am very upset as to why Overstock would let us purchase an item that was out of stock and then send us a tracking number to an item that was never shipped and then charge our debit card. If we would have never called to track this item I guess it would have just been in limbo and we would have never received an updates. I am highly upset with Overstocks lack of communication and customer service and will never recommend or do business with Overstock again. Please contact me at barbara.shull@sas.com or 919-414-0427. This horrible business practice is highly Unacceptable! Looking forward to hearing from you.
I have had the worst experience of my life with overstock! I will never order anything from them again! They charged me for something i did not order and said that I did using my saved credit card I have spoken to 7 different people including corporate office and they won’t resolve the problem
why is it so hard to put a return slip in the box to send back the item if it doesn’t work out ???????
why is it so hard to provide that return slip. makes it very hard to order from you . when your commerical comes on tv add that in your commerical . see how many people will order from you
i think it would be good customer service if you tried putting that return slip in thanks b