Where is Orkin Corporate office Headquarters

Orkin Headquarters Address and Contact

Orkin Logo
  • Address: NW - Suite A, 1400 Marietta Blvd NW, Atlanta, GA 30318, USA
  • Phone Number: +1 877-688-7831
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 10,000
  • Established: 1901
  • Founder: Otto Orkin
  • Key People: Gary Rollins (chairman)

Orkin Headquarters Location & Directions

Orkin Headquarters Executive Team

Name

Title

Eugene A. Iarocci

President

Harry J. Cynkus

Chief Financial Officer and Treasurer

Gary W. Rollins

Director, Chief Executive Officer of Rollins Inc and President of Rollins Inc

About Orkin, History and Headquarters Information

Orkin was founded in the year 1901. The company has been active for almost 118 years now. The founder of the company was Otto Orkin. The company had become a wholly-owned subsidiary when it was purchased by Rollins in the year 1964. The company had held research partnerships with universities around the country and with organizations like the Centers for Disease Control and Prevention dating back to the year 1990 for pest biology research and pest-related disease studies as well. The company has been ranked on Training Magazine's Top 125 list for its training programs since the year 2002. During the 1990s, the company had developed and introduced a number of new pest control techniques and products that often improved the effectiveness of treatments while reducing the number of chemicals used as well. From the year 1997 to the year 2001, a lot of changes happened inside the company, in order to improve sales, customer retention and employee training, as well as to further streamline and modernize the Orkin business model as well. The headquarters of the company is based in NW - Suite A, 1400 Marietta Blvd NW. The name of the place is Atlanta, while the name of the state is Georgia, USA. The pin code is 30318.

Orkin is an American company that focuses on providing various kinds of residential and commercial pest control services, to its customers in the USA. The current chairman of the company is Gary Rollins. As of the current date, the total number of employees working in the company is more than 8000.

The primary services of the company include allowing customers to have a retail presence in order to obtain various kinds of residential and commercial pest control services, that are offered by the company itself.

Orkin Headquarters Photos

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  • Wanda Ransom says:

    Tried calling Orkin in Memphis for a call to Doreen regarding a wasp problem my daughter and her infant were experiencing today. She was scheduling a technician afer 4pm, yet no one showed up. The number associated with that location transferred me to an agent that could not help as did a different number. Are there any working American numbers for Orkins located stateside? My daughter and her infant were isolated without food due to a wasp infestation in the interior of their home after Orkin sprayed last week. Initially, there were a few dead wasps found around the home. Now, they are alive and flying, disabling them in their home. Please help!

     
  • KaCi says:

    Everyone seems to be having the same problems, because it’s not just in Florida but Oklahoma. I’ve got family members that work for them, and well they don’t treat the employees any better than they do the customers. It’s so sad, I’ve reported them to the Labor Board and to Corporate officers but still no word.

     
  • MARGARET CORNWELL says:

    I AM HAVING A PROBLEM WITH ORKIN SERVICES. THEY ARE BIG TIME FAILURE. ARDEN, NC

     
  • Liz says:

    To say I’m disappointed with the lack of communication and customer service from your South Florida offices is an understatement.Yesterday, we had an appointment range from 2-4:00pm est. At 4:30, I called the office at 954.456.3333 and inquired about the technician and missing our appointment (which by the way is a waste of my time). The representative stated that he wasn’t coming. Naturally, I wanted to know why we weren’t information of the change. Needless to say, I asked to speak to a Supervisor and none where available but I was assured that someone would get back to me later in the day. Today is Tuesday, April 19th, 2022 and I called 954.456.3333 because I didn’t receive a call from a supervisor the day before as promised. Again, I spoke with the same rep to get a supervisor and was again advised no one was in the office. The rep asked for my address then advised that a tech was scheduled to service sometime in the today. I asked what time and she said a range hadn’t been specified but it will be at the discretion of the tech. What kind of dog and pony company are you running? I realize that Covid has put a damper in every industry with manpower but it does not excuse the lackadaisical attitudes and lack of communication. How can an appointment be rescheduled without the consent of the customer? This is not the first time this behavior has occurred with your techs in the 33025 and 33027 zip codes. South Florida has a large hispanic population and most are from other countries – cool! Since they are unequipped to function in an American workforce it becomes the responsibility of the company to train its employees of the American way of customer service. The nonchalant practices of other countries won’t cut it in the States. This has created an UNPROFESSIONAL and UNACCEPTABLE environment!!! As of today, I have cancelled my contract and am willing to pay more with your competitor than put up with this nonsense another day. Lastly, my social media platform will put the word out to bypass your company.

     
    • Deborah says:

      I feel like most of your message applies to my issues also. I hope that someone follows up and addresses the customers needs. Word of mouth is pretty powerful!

       
  • Jennifer says:

    On March 12 2022 Orkin came out to treat my house for bugs Anthony came out sprayed and used bait he said in 2 weeks we will be back and spray again due to the fact when we set up the appointment Orkin never said anything about clearing out all the cabinets and there would be no fee so Orkin came out 3 weeks later the person you sent out on April 1 2022 only sprayed the downstairs never used the bait and gel then in he is placed Rodents traps down stairs where my dog could get into and he placed 4 rodent traps upstairs where I keep my cats then you charged my card $100.05 when there was to be no charge telling me I have to wait 3-5 business days for my refund then I asked for someone to come back out to spray my upstairs and I was told by Dave at the Amherst location if they send out someone out that would take care of the $100.05 that I was charged Orkin you breeched the contract want a full refund of my $158 plus the $100.05 that I was charged I am not satisfied with Working shotty work I am writing on a letter to the Attorney General BBB Business Bureau the news social media I will make sure Orkin goes out of business due to to Orkin breeches their contracts and does shotty work remember the customer is always right

     
  • S. Garner says:

    I am a customer of your Waldorf Maryland Orkin store. This letter is to complain service of this office. I previously had service with this office a few years back. I discontinue the service because the Orkin man would never show up but I was being charged every month as if I was receiving service. I decided to give a second chance and restarted the service in September 2021 and it’s the same old thing. The gentleman came out initially in September for initial service and I have not seen him again until January 17, 2022. I had written an email to the office and I received a email from Mr. Infanzon and he stated he would give me a call to explain my contract. I don’t need an explanation of my contract because I know what the contract says. I’m being charged every month and no one ever comes to my house. As a matter fact I had a dead mouse in my house and called for someone to come by and no one did. I ended up taking it out myself. What’s the point of having a service if I’m going to have to do it myself? The gentleman shows up to my door today (17 January) without a scheduled appointment. He called on the 17th and says he’s outside, when I told him he I was not available he said he would service the outside. So it occurs to me this is how they do business. The service rep will show up at random unscheduled times and will treat the outside and I get charge for it. This is occurred when I had the service before. This is a horrible way of doing business. I have asked politely to discontinue the service because I refuse to continue paying for this services I am not receiving. I will continue to file complaints with Orkin, Better Business Bureau and whom ever until this contract is terminated. In addition, I would also like to be refunded for the months I’ve been charged and didn’t receive service.

     
  • Walt Schroff says:

    I called orkin from reputation. They came out, treated for wood roaches. Bugs would slow down for a few days. 5 times they came out. I complained it’s not resolving the issue. They sent a senior tech out. He solution is to spend $8000 to resolve the problem. Rewrap the foundation walls. New barrier and new insulation. Then continue to have them continue to treat the bugs. On a fixed income I can’t afford this. Sounds to me like a cheap sales trick. Would not recommend orkin at all.

     
  • Michele Ogilvie says:

    after almost 30 years of service with Orkin I have had the absolute disrespectful service today. The website boasts about training but this was such a disrespectful service. I have not seen pest control treatment like this in 20 years. The “technician” was sloppy in administering the poison(pesticide/bug spray) in my kitchen. Had I not been there I wonder what more harm would have been done. I am so disappointed in the sloppy careless and uncaring manner in which service was provided. In the 21st century there just has to be a better way and I am going to find it. I don’t think Orkin is part of the future care of my home and it was obvious to me that care for the customer’s health and safety is NOT a priority. Additionally, care for the planet is probably not on the list. Orkin may have survived the 20th century but it is obvious to me that care for HUMAN public health has not been updated and communicated as an interest or balance to this companies bottom line. This is shameful.

     
  • Bradley Suchecki says:

    ORKIN IS RIPPING ME OFF! Signed contract for every other month service and my card was billed every month Bluffton SC Office is a complete joke and office manager will not call me back after several attempts… So they not only over changed the sent bill for payment and it was way more than the agreement …. ORKIN is a total rip NEVER NEVER WOULD I RECOMMEND YOUR SERVICE .

     
  • FM says:

    Based on reviews below, Orkin seems to repeat the same response over and over. They Give you appt. for same day, you leave work half day to be home for the appt. time. half hour after appt time they TEXT to call them to reschedule. I was given 3 different reasons why they could not be at my house. Customer service again is not existent.

     
  • Dr.Shelby Evans & Kenneth McMillan says:

    I truly wish i could submit fotos and a video we took of the horrific services rendered in Panama by Orkin!!! I ASSURE YOU TOP MGMT WILL BE EMBARRASSED KNOWING ORKIN BRAND NAME IS BEING RIPPED APART BY SOME CLUELESS IDIOTS IN Coronado, Republic of Panamá! Mind you Coronado Bay is a very exclusive neighborhood and Orkins services my neighbors are even bitching about the inferior services rendered! You guys really need to distance yourselves from them prior to us doing a MAJOR MEDIA BLITZ ON ORKIN CORONADO MALL office in Republic of Panamá! Please plz have someone contact us asap!!! thx

     
  • Dr.Shelby Evans & Kenneth McMillan says:

    Hello… i’m reaching out for assistance hoping to speak with someone regarding Orkins services rendered in Republic of Panamá, Coronado Bay area. We have no idea how to file a complaint with someone whose guna assist with resolutions. We have ample pictures to backup our complaint as you guys to PROTECT YOUR BRAND SHOULD FOLKOW THIS CASE VERY CLOSELY

     
  • Leana says:

    Horrible customer service, non-existent follow up, irresponsible service reps and all around frustrating experience.

     
  • Tiffany says:

    We called on yesterday, July 28, 2021, due to an emergency bee problem. The representative (Al J) gave us an appointment for the next day July 29th between 10 AM – 12 PM. My Mother made arrangements with her office to be off on today (Day of expected service as provided by your representative) for the service to be rendered. Wellll… at 10:41 AM, I received a TEXT message stating that the service could not be provided on today, and would 8:00 AM tomorrow, July 30th be better for us.

    I called to speak with a rep regarding this because we had made arrangements for this service to be done, and now on the day AND after the timing we cannot be served. I was sent to the scheduling department where I was informed that the call center reps do not have access to the schedules and that she was sorry about our inconvenience with this matter. I asked how was it possible for the call center rep to give an appointment time, but they do not have access to the “actual” schedule?

    She stated that they can only provide an estimated timeframe, but once it is sent over to the actual location scheduler, the appointment isn’t confirmed until they receive it.

    I informed her that was not a good business practice, and that should be looked into. I demanded that our payment information be taken off file as well as receiving that confirmation via email. Now we are left with bees, which can be harmful not only to us, but also to our puppy dog.

    THIS IS UNACCEPTABLE!!!! We should be compensated for the time that we had to take off from our offices due to being informed by your rep that we had a scheduled appointment.

     
  • M.W. says:

    I am the son of Mildred Sneed who lives in Smithville, GA. Z. Golden a representative from Rollins has forged my Mother’s signature. We hope to resolve this issue without going to court.
    Please contact me at gaaapjustice@gmail.com

     
  • Linda says:

    On 5/24/21, I was given an appointment by Melissa for an inspector to come out on 5/29 between 8-10 am. At 10:30 I had to call because no one showed up or called. Spoke with Kevin who said give me 2-3 minutes to find out what is going on. Next, Kimberly came on the phone and asked how she could help. Next, Danielle came on the line and told me that I was a lead I had no appointment but she could schedule an inspector to come out on 6/4. Told her that was unacceptable and she said sorry, enjoy your weekend.

     
  • frank says:

    i have been trying to make an appointment for service for two weeks . i keep being put on hold and no one gets back on the line.

     
  • Rhonda Morris-Iriart says:

    Your commercial of young lady in bathtub with caption of she’ll not have any air wig wiggling between her legs….really? Disgusting. You just lost a customer.

     
  • Barbara Powell says:

    This is my first complaint and I have one regarding service and product, I was having a problem with the Miami Lakes office. Contacted them to get someone to come out to treat for termites, they sent Peter out to inspect and schedule treatment, they had time to treat same day (thought now that is service – WRONG. A couple of months after, found termites, and sawdust called and Peter came out again, he said I must not have cleaned up after treatment (that made me furious). Then it got to where he wouldn’t return my calls. The first of July started to see wings and swarms so I called the office and spoke to Janet, said I wanted to talk to a manager and she checked to see id Melvin was available, he was not. She said she would get someone to call me. This was July 18th and to date NO ONE HAS CALLED. Your companies motto you not happy unless your customer is happy. I’m not, going to call another company.. You have lost a customer and I advertise when I’m not happy

     
  • Barbarqa/Powell says:

    My complaint/comment was sent in error before I could furnish you with my name, etc. It was regarding your office in Miami Lakes, Fl

     
  • Massi says:

    Orkins, came to my house in Eden Prairie MN 55347! About. Month ago to spray outside! A week later I’ve noticed there are bees again in the back! I have contacted the Orkins 3, or 4 times this is my 5th request. asking to have someone come back again ! They have been ignoring me!! Please ask them to have to someone come!!

     
  • Josephine DaSilva says:

    Horrible service!!!! My parents home was getting treated for termites but for the past 4 years they been treating the wrong house! UNREAL

     
  • Horrible Customer Service says:

    I’ve been a valued customer at Orkin since 2015. When I had flying squirrels, mice and carpenter ants, the Orkin guys I worked with were excellent. Tom and Rick were punctual, reliable, and cared about my home. These guys always went above and beyond.
    When I recently discovered that I might have carpenter ants, of course I called Orkin to request Tom and Rick. Unfortunately, they were no longer with the company, but I figured Orkin has been excellent in the past and I’m sure they are still reliable. However, this is no longer the case.
    On May 19, I made the first call to Orkin to schedule a home inspection. The guy said someone from your area will call you within the next hour. I didn’t hear anything the whole day. I called the next day (May 20). Same thing as the first day (no call back with appointment). I called again Thursday (May 21). I told the guy it’s my third time calling with no promise of an appointment window. He then scheduled someone to come out that evening at 4:00pm. Long story short, it was a no show. I called Orkin at 4:30pm to see where they were and they said someone would call me with an appointment. A guy named Carl at the Hartford Branch called, who said he would message an inspector named Jason to call and schedule with an appointment. I didn’t hear from Jason, so I had to call him on Saturday, May 23rd. He did get back on Tuesday, May 26th stating he could be at my house noon Thursday, May 28th. Jason did need to reschedule the time saying he would be there between 1:00pm – 2:00pm, which I agreed to.
    On Thursday, May 28th, I got off Zoom with my students (I’m a teacher) just before 1:00pm. I came downstairs and waited by the front window near my driveway so I can see when Jason comes in. Well, time is passing by and it’s now 2:15pm with no Jason in sight. I call him and leave a message. He calls back stating he was at the house earlier knocking, ringing the doorbell and claiming he called me. I did not hear him because I was in my Zoom meeting with headphones on and AC blasting. Plus, I was expecting him later as he stated. I did have my phone next to me and there were no missed calls. I asked Jason to check to make sure he called the correct number. He was very arrogant and did not check. Instead replied rudely, “Nope I did! Check your phone again”. He continually reprimanded me and then said, “Yup I did! I left a voicemail with a man’s voice on it”. I then answered, “I have never had a man’s voice on my voicemail. My phone number is XXX. Please check again”. So he finally checked, and he said, “Oh haha, yea I dialed this number instead of yours. Oops! Welp, some guy is going to get a fun voicemail from me.” I then proceeded to say, “So when should I expect you today?” And his snotty response was, “Well, I’m already in Guilford.” I was so taken back by his lack of care in his profession. It was so unprofessional and uncaring. He talked down to me as if it was my fault. He did not care that he called the wrong number and did not apologize. Instead, he showed up to the house on his terms and not the customers time slot that was scheduled. So here I am again calling Orkin to reschedule. AGAIN, I got a lady who answered with the same line (someone will call you to make an appointment). They have yet to call me back.
    Orkin, you really need to revamp your customer service because it has really gone downhill. I would also recommend teaching your working staff on professionalism in dealing with customer service. Or hire people with good work ethics, such as Tom and Rick, who were dedicated to the pest control services. When a valued customer, like myself, is giving your company one chance after another in an eleven-day span just to get someone to come out and inspect the property is outrageous. Eleven days! That is neglect. During the Covid-19 crisis we are in now, the whole country is helping others more than ever. It’s a shame that you have turned your back on your customers as well as other people in desperate need. You have lost me as a customer and I have moved onto another company. If you continue down this path of destruction, you will lose a lot more customers. From what all these other reviews read, I am not alone!

     
  • steveL says:

    Receiving junk spam from Orkin. All I want is my bill, when they are coming out. Not advertisements offering services I DO NOT WANT or asking for contributions to the Red Cross. Spending over 1 hour with several calls to local, regional, and districts to alleviate this issue. ORKIN STOP SENDING UNWANTED EMAILS CLOGGING MY BOX.

     
  • Leo Grajales says:

    Terrible customer service! I was scheduled to have a technician come in today (Perry) in the 2pm-4pm window, for a termite inspection. I called the buckhead at 3:30-3:45 office to inquire about the appointment and that nobody has contacted me in regards to being here. They told me to call back after 4pm if they didn’t show up. I called after 4pm to ask about the status, the technician called me back ad said it was his day off. I called Rodney, the manager at the Buckhead location at 4:30 and he was gone for the day. I talked to Paulette, who was very rude over the phone making me feel like they are doing me a favor to come and inspect my house. They are supposed to have someone come back tomorrow between 8-10; when I asked if they will be here for sure, she said “we’ll see tomorrow”. I asked her to have Rodney call me back, still nothing from them. Terrible experience! From what I can read from these comments, they are the worst out there. STAY AWAY!

     
  • Alexandre says:

    I asked since to December 18 to close the account that I didn’t open. The branch is in Winter Haven FL and nobody call me back. I sent email for the board and customer service every month, but they are incompetent. NO PROFESSIONALISM AND NO RESPECT.

     
  • Carol Gillespie says:

    I’ve had the worst service ever from this company, no call backs, no customer service from them. Will never use them again or recommend them to anyone. So much for your wonderful commercials on the TV Carol Gillespie, Aurora, Colorado

     
  • Julet Cole says:

    I have had Orkin for a few months. 1st incident was I was charged for a service that I never received because I was out of town. I called the next day and the driver said he did the service I said I have a camera to show nobody was at my home and then the driver said he made a mistake. They did credit my money back and gave me one free month of service. On August 31st a man arrived to my door to treat I was headed out of town and I was unaware he was coming. I explained I was headed out of town and he asked if he could treat my outside and I said no because I wasn’t going to pay $87.00 for you to spray the front of a townhouse. I left out about 1 hour later another person from Orkin called and they said they were at my home. I said someone was just there and I told them that I was headed out of town to schedule me for the next month. He asked if he could treat the outside I said no again. This month I would be due for Orkin to come so I called and they said that I had to pay to start the service back up. I said I will not and asked for the manager. When speaking to the manager she told me that the service manager cancelled my service because they made multiple attempts and was not able to do the service. I said I have a camera and can show you that I didn’t get service, I can also pull my cell phone record to show that a different person called one hour later for services. She said I was scheduled for 9/3. I said ma’am that was the first day of school and I took my nephew to school and had to go to work why would I schedule a visit at 12:30pm. I then pulled my camera and there was nobody that came to my house at 12:30pm.

     
  • Adrianna Williams says:

    The true face of Orkin! I rec’d a call on Sept. 28th by the Risk Mgr. Mrs. Taylor in regards to a diamond clustered ring purchased from Saks Fifth Ave., Galleria, Dallas, Tx. Subsequently, my ring was stolen by an employee of Orkin named Chris. Spoke with the store Mgr. Don and filed a criminal report with the police. Once this guy was exposed, he quite! I rec’d a call from Mrs. Taylor on Sept. 28,2018 around 10;00 am. She mentioned a new mgr on board and hopefully this terrible saga would soon end. I was relieved. The value of the ring is over 3500.00, the offer made was 500.00. To take down the post, so customers and potential customers will not know the truth. Can you believe this company. An insult. Smells like a bribe to me! When this thief was exposed, he abruptly quit. I have never rec’d any compensation for my loss, and have been reliving this nightmare daily. There are two things you can count on with this company. First, if and when you are violated and your valuables are stolen from your home you will not be believed. Secondly, If the pests that invade your home are a nuisance, be assured they will not steal from you!!!!! BUYERS BEWARE!!!!!!! ANYBODY BUT ORKIN!!!!!!

     
  • McAllister says:

    We called Orkin’s “Contact us” number on 7/27 after seeing black ants around our home. Appointment was made for 7/30 to assess our needs. No one came or called. We called again on 7/30 after the no show. Everyone was extremely apologetic. He linked with the local office (Scranton Pa) where no one acknowledged our appointment nor could they find any info. Another appointment was made for 8/1. We discussed and stated our plan to sign for quarterly treatments. Joe, the tech, contacted us and was informed of the appointment made through the corporate office and said, “Good, I’ll see you on Wednesday. I’ll call you first. “. We reviewed directions to our house. On Wednesday Joe did not come, nor did he call. We are thoroughly displeased with Orkin’s lack of customer focus and are forced into looking for another service.

     
  • Alissa says:

    Extremely disappointed with my lawn service!!! Yard sprayed 6/27 by 7/4 the yard and hibiscus were dying. I called 7/5 and a manager called said they would come out 7/10. They came 7/11 & said that my yard had a fungus & they were great for fungus. Then our front yard started to die also. They came back 7/25 & treated again. Meanwhile I had different yard companies by for an estimate without providing the history. Both companies asked what we sprayed on the yard to kill it. It needs to be recorded completely. Called manager back to advise and he told me we had a fungus. Very upset that I pay for my yard to treated and my yard was killed but the company is not taking responsibility for the issue. I have taken pictures during this process.

     
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