Where is Old Navy Corporate office Headquarters

Old Navy Headquarters Address and Contact

Old Navy Logo
  • Address: 2 Folsom St, San Francisco, CA 94105, USA

  • Phone Number:
    +1 650-952-4400

  • Fax Number: N/A

  • Email: custserv@oldnavy.com

  • Number of Employees: 5,000

  • Established: 1994

  • Founder: Mickey Drexler

  • Key People: Sonia Syngal (CEO and Global President)

Old Navy Headquarters Location & Directions

Old Navy Headquarters Executive Team



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About Old Navy, History and Headquarters Information


Old Navy was founded in the year 1993. The company has been operational for almost  26 years now. The company’s origins date back to the time when famous clothing manufacturer GAP started a less costly version of its own brand, which was under the name GAP Warehouse. In the year 1994, the company changed its name to Old Navy, so that a separate brand could be established and it will have a different brand image from its parent company as well. The first Old Navy locations were set up in California, USA. The business slowly became a lot more popular, and in the year 1997, the company passed $1 billion in sales for the first time since the company’s establishment.

By the year 2000, the company had over 500 stores established. Then in the year 2001, the company expanded internationally as well, by opening 12 stores in Canada. In the year 2011, the company performed its second rebranding of the company again. The company tried to emphasise towards a more family-oriented environment, by the use of better lighting, better colours that are vibrant and thus making the shopping procedure a lot easier as well. The same year, almost one-third of the North America locations had accepted the redesign. During the next few years, the company was losing its sales due to its competitor named H&M. By the year 2015, the sales of the company had reached almost $6 billion. As of the year 2017, the company has opened a new flagship store in Times Square. Also, it was announced in 2019, that GAP would be splitting up with Old Navy, making Old Navy an independent company. The headquarters of the company is based in 2 Folsom Street. The name of the place is San Francisco, while the name of the state is California, USA. The pin code is 94105.


Old Navy is an American company that focuses on designing and manufacturing of various types of clothing products, for its customers. The current CEO and global president of the company are Sonia Syngal. As of the current date, the company has its presence in over 1106 locations, around the world. The company has its flagship stores in Mexico City, San Francisco, Chicago, Seattle, New York City, etcetera. The company has its corporate operations in the Mission Bay area o Sand Francisco, California, USA.


The primary services provided by the company include the manufacturing, designing and distribution of various types of apparels clothing and accessories for kids, women and men of all ages. Some of the products sold by the company include shirts, sweatshirts, dresses, skirts, sleepwear, underwear, jewellery, footwear, hats, gloves, etcetera.

Old Navy Headquarters Photos

  • Javan Flagg says:

    ON 10/08 General Manager Michelle and customer service associate Jen were very disrespectful. I placed an online order 10/07 and I asked the online order to be filled after I explained to the associate Jen that i understand the store policy for online orders but i do not live in the area and would like to see if possible for the order to be filled and willing to wait. Jen was very rude so in return I asked to speak to a manager. I definitely understand the online order process but as a consumer just because I ask a question is not grounds to be disrespected. After a conversation with General Manager Michelle whom never apologized for her associate being rude but justified her behavior but agreed to fulfill the order. While waiting for the order to be filled with the GM Michelle along with my 4 year son Jen decided to contact mall security. There was no threat no argument just me voicing my thoughts to the GM that i did not appreciate Jen and her rude behavior. This ESCALATED a situation that should have been DE-ESCALTED by GM. I was embarrassed and decided to cancel my order. It’s never that serious Old Navy . I wish you would provide better training for your associates and your managers. This happened in Orange Park mall store 5116. Just because I’m black there is no need to fear me. I posed no threat. This could have ESCALATED into something bad for no reason. THERE WAS NO THREAT NO ONE YELLED. I complained about customer service. I didn’t deserve to have mall security called on me. NEVER AGAIN Old Nav

  • Deborah Ockletree says:

    My name is Deborah and on June 24th I placed an order for 1-Elbow Sleeve Oversized Linen-Blend T-shirt for women and 1-Short Sleeve Tiered Slub-Knit Mini swing dress for women.

    On June 30th I received the shirt and as of today, July 7th I still have not received the dress. I am confused as to why they were shipped separately and they were ordered at the same time.

    On Tuesday, July 5th I called customer service and was told that the dress from the remaining order was scheduled to be delivered on Wednesday, July 6th and if I had not received the order by the end of the day on July 6th to call back and they would track it down. On Wednesday, July 5th I watched UPS pass my house and USPS (post office) put mail in my mailbox. I went to check the mail and still no package. I called customer service and let them know that I still had not received my order and I was told to wait a couple of more days because the package was still in transit.

    Which brings me to the reason that I am sending this email today. I saw the exact same dress last night on the Old Navy website for the same sale price and the same size of which I previously ordered so I decided to order the dress again, along with order items and paid extra for the faster delivery because I figured there should not be any delay with me receiving my order. This morning I received a shipment update that 4 of my items were being shipped and IT DID NOT INCLUDE THE DRESS THAT I ORDERED.

    My first order number is 1VW7PSS – what is the problem with this dress? If it is not available then the website need to be updated to reflect that inventory or REMOVE IT from the website. I have waited for 2 weeks and still have not received my order then I keep getting the run around when I call customer service.

    The second order number is 1VX0F3M, this is the latest order that I have placed. I am hoping that someone can please do something about my order because this is not fair to me as a customer to pay for something and not receive it then get the run around from customer service.

  • Ricki says:

    As a believer in Christ I have to say that the clothes you sell for infants and toddlers are sickening!! You can see how you are followers of this wicked world with the graphics on our children’s clothing!! I’m making a statement for those of us who are sick and tired of seeing this!! Your clothing and your music you play in your stores is offensive to me!!

  • Brandy says:

    I have been trying to recover 24 overpayments of $30 each since April of 2019. In which the first supervisor I spoke with was Veronica. I have since received ONE check mailed back to me. I called again, May 20, 2019, spoke to Mark in Recovery. Have not received anything since. Today I called and spoke to Sharon. She reviewed the notations in my account. She sees 24 overpayments since May 2017. She said it is still in review.

    Back to Mark, when speaking with him, he said it showed all of the overpayments were sent back, but to the incorrect address. When I moved I notified all of my bill carriers of my new address. The overpayments were not sent to that address. Therefore, I am STILL waiting for $720 of my money to return to me.

    Please forward this to an escalation team. I feel this shouldn’t take 3 phone calls to explain this each time, for someone to tell me each time, the overpayments were mailed back to me, when they were mailed to the incorrect address. They likely have those check numbers, they can see if they were cashed and to which account. I have one check that I deposited into a BECU credit union. So, if they were cashed any other way, then they were stolen, and that would result in a fraud issue.

    I’d like this resolved quickly please.


    Please forward this email to your escalations team.

  • Carolanne D Gitto says:

    My Mother in law passed away last year and while cleaning her closet I found a Old Navy bag with 2 Nike boys pullover hoodie she bought when we were doing some shopping in 2016. She didn’t drive and the store was in Kendall so that is why they were still in her closet. There is a faded receipt along with a 30.00 coupon from Old Navy however I remember that when we got home we noticed the cashier did not remove the security tag which was underneath the back of the hood. Now I went to Old Navy and they would not take off the tag which is the same tags they use today saying they did not sell this Nike hoodie. Well they did in 2016 cause it’s on the receipt. I don’t want to return the hoodies for cash I want them as they will fit my other 2 Grandsons AND they were PAID for already. This is just crazy, due to the incompetence of an Old Navy employee that this is even an issue. This is so ridiculous! Now what would you do?

  • Veronica Baumann says:

    The new tv commercial with the dancing and singing people was obviously thought up by a non New Yorker who doesn’t have to actually ride the subway! What a noisy and dangerous intrusion it actually is. Please try not to glamourize this nuisance.

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