Where is NTB Corporate office Headquarters

NTB Headquarters Address and Contact

ntb logo
  • Address: 10815 State Bridge Rd, Johns Creek, GA 30022, USA
  • Phone Number: +1 770-619-2334
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: N/A
  • Established: 1997
  • Founder: Dan Koster
  • Key People: Henry Schwarz (President)

NTB Headquarters Location & Directions

NTB Headquarters Executive Team



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About NTB, History and Headquarters Information

NTB was founded in the year 1997. The company has been active for almost 22 years now. Sears created the brand in the year 1997, by consolidating the Tire America and National Tire Warehouse brands as well. Sears originally had acquired both Tire America and National Tire Warehouse in the year 1988, when it acquired its then-parent Western Auto Supply. Then in the year 2003, the company was sold off to TBC Corporation. The chain of 226 stores was reported to have brought in $425 million in revenue and $60 million in profit in the year 2002. TBC Corporation includes Tire Kingdom, Merchant’s Tire and Auto Centers and Big O Tire stores. All of the companies together operate more than 1,200 locations in almost 41 states in the USA, including Washington DC, Alberta & British Columbia, Canada. In the year 2015, the company had to pay a fine of almost $22500, for national origin and religious harassment lawsuit brought by the USA Equal Employment Opportunity Commission. The headquarters of the company is based in 2818 Washington Road. The name of the place is Augusta, while the name of the state is Georgia, USA. The pin code is 30909.

National Tire and Battery is an American company that focuses on providing various kinds of auto servicing, to its customers in the USA. As of the year 2003, the company has over 226 locations in the USA. The current CEO of the company was Erik Olsen. As of the current date, the number of employees working in the company is more than 9400.

The primary services provided by the company include allowing customers to have a retail presence in order to obtain various kinds of automobile serving, that are offered by the company itself. The services of the company include tyre, battery and fluid servicing, including oil changes, brake fluid exchange, coolant exchange, transmission fluid exchanges, along with battery services, wiper blades, brake services, vehicles inspections, suspension services, steering services, etcetera.

NTB Headquarters Photos

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  • James says:

    Criminal acts ar NTB Webster Texas #730. I visited this store to return a failed interstate battery that was under warranty. The battery, was a few days past the free replacement period of 24 mos., on a 72 mo battery so it was a pro-rated transaction. First- the pro-rated cost was more than 50% of the replacement cost. When I pointed that out to the clerk, he summonded the manager, who argued with me, but agreed to cancel the transaction and knock off an additional $12.
    In the process of this, the register froze up and we had to move to another to complete the transaction.
    When I returned home, I discovered that that both transactions had gone through.
    I took a copy of my bank statement with me to talk to the manager, Thomas,( He refused his full name) who told me that he could do nothing while it was in pending status.
    After it cleared, I returned with the evidence to have them correct it. He refused, saying that he had record of only one transaction, and that it couldn’t have gone through (even though I clearly had evidence that it did). He was very ugly about it, and told me to deal with my bank.
    I disputed the 2nd charge with my bank, but NTB countered the claim.
    I thought this was a simple error, attributed a computer problem, but now I think it may just be credit fraud.
    I wonder how many this has happened to.

  • sid says:

    Bad customer service at NTB Store #825. I made an advance oil change appointment, got there 30 minutes prior to my appointment, I left after 3 hours without any oil change. No one from store could explained why it was taking so long for them to work on my car. Very disappointing experience. I will never go back there again ever.

  • Patricia says:

    Poor, poor service at the Cranberry Twp., PA location. The manager Jesse Parks was totally unprofessional. When I walked in none of the employees were wearing masks. I ask where their masks were. “We don’t have to wear masks”. I told him it was the Pennsylvania State LAW starting 4-18-20. I told him I do not have good health. I was only there to get tires because my inspection was due and I needed tires. I had ordered the tires from Tire Rack and had them shipped to this location. I do promise I will not do any other business with this company. I am letting the state know about this incident and am calling the tv stations.

  • Rafael Moya says:

    The store located at 1920 Revere Beach Parkway, Everett MA 02149 hit a new low today. I went in to get a flat tire fixed with my two girls. The person at the front desk told me to wait until they check my car. After, 10 minutes, he came out and told me that my tire could not be plugged and that I needed a new tire and it wouldn’t be until next day probably. I asked why my car couldn’t be plugged and he said because it’s policy that they don’t plug runflat tires. I told him that my dealership has plugged my car in the past and that if they can just plug it as a temporary thing until my dealership opens. Due to the pandemic, my dealership was closed. He said no, it’s their policy and they can’t help me. I asked him if he would, in good conscious, let me leave with my kids with a flat tire? He said “We can’t help you”. I pleaded with him to understand that there is a pandemic going on and to just be a human being and to just help me out but it went on deaf ears. I left and found someone else to plug my car.
    You would think giving the times, some people/companies would be more understanding and help out their customers. I guess NTB is not one of those companies.

  • Antwan carola says:

    Yall gonna be closed due too covid19 in new jersey?

  • Cory Gilliland says:

    I want to speak with someone who is capable of actually helping me get a W2 from a previous year I worked. I talked the GM in Allison Park, Pa and he has yet to do anything and its been almost 2 weeks.

  • S.A says:

    I am truly disappointed in the manner of which the store at 379 Hungerford drive, Rockville Maryland 301-424-3245 treated me on 12/14/2019. I felt devalued by the staff who were working at 10:00 AM on Saturday. 2 weeks ago I physically walked into the store as I needed new tires for my car. The store manager Sophy Johnson took a look at my car and proceeded to order my tires. There was a special running ( buy 2 get 2 free deal) due to the thanks giving holiday and as such, I was told that my tires to include the installation package would be $630.00. The paper work was drawn, I asked Sophy if I needed to pay a deposit? she stated that no I did not need to. I was told that the order for my Michelin tires would be placed and I would receive a call within 3 days. I took the store managers card and asked if any thing else was needed of me. Through my excitement of getting a great deal, I forgot to ask for a copy of the order (paper work). I trusted that all would be taken care of. Three days later I had no phone call, I called the store and was put on hold for over 10 minutes. I had to hang up the phone and call again, the young man on the phone stated that my tires were in. I proceeded to make an appointment which was to be 10 AM on Saturday 12/14/19. I took my car in that morning. I walked to the counter and was told that there was no appointment scheduled, I asked if my tires were in? the gentleman and young lady stated that there was no order for the tires in the system under my name. I was asked to verify my name and phone number at least three times, to make matter worse, I was asked to provide proof the order quote. The representatives treated me badly, the insinuation was of me being a lair and a waste of there time. I was disregarded and pushed a side so they could move on with other customers who seemed more important. I walked out of the store angry, saddened and felt belittled. Would I be treated be differently were I a man? maybe.. I called the corporate office line at 1800-926-8473 with hope to get better service but nothing helpful here. I broke down in tears not because of weakness but simply because of how I was treated all around. I was reminded of why I always take my car to the dealer, even for the simplest of things. despite the expense, I do so because of the good service I am extended. I am truly disappointed by the overall service I received at NTB…

  • Nora Daniels says:

    The store in Waxahachie Tx is rude & incompetent. They broke my radio while changing my battery. I spent in two days, over six hours of waiting for them to fix the radio. They admitted the radio was working when I came in. They finally after two days told me they could not fix it. They even said it was probably a recall issue I had not taken care of!!! During my six hour wait I looked it up & my make &model of Ford had only one recall & that was airbag which I took care of. This was an insulting comment to my intelligent. Needless to say I left a very unsatisfied customer. My husband & I have used NTB for years, but will never go back. I looked up the recommendations on yelp & my neighborhood group only to find they have terrible reviews. Unfortunately I didn’t look first, we have always had good service. Never again. Now I’ve got to replace my radio. You need to check out this store for unprofessional service.

  • Mary says:

    This is is worse company I’ve ever done business with. They are completely unprofessional and rude. Their mechanics are incompetent and managers less than that. I live in Northern Virginia and plan on contacting the Channel 7 on your side news team to expose this company for what they truly are all about.

  • Bruce LeVine says:

    I have tried a number of times to speak to your customer service group and have had no luck – so hear goes in a public forum: This past weekend- I was traveling down to Houston from Fort Worth to attend my daughters wedding. Unfortunately, I hit a pot hole and cut the outside of my tire and incurred a flat. I happened to see an NTB out of the corner of my eye. I pulled off into a mall parking lot and called NTB on 5030 US highway 287 Arlington TX 76013. I spoke to a gentlemen names Sean. I told him the year, date and model of the car. I asked if he had 1 or 2 tires in stock. He went to check. Came back in 3 minutes and told me that he did in fact have the tire in stock. Very carefully I went back to the NTB on the blown tire since he stated they did not have any form of tow. It took me 15 minutes. I arrived at the front of NTB went in to speak to the manager- Donald Luke Vela 817-563-5500. I walked into the shop and spoke to Donald. He said that Sean should never have told me the tire/tires were available because they were already purchased by another customer. They did not know when the customer was coming in- however- they were sold. I tried to explain the situation- but to no avail. He offered to help me put on the spare- however the 2019’s do not come with a spare. If this is what NTB considers customer service- it will be the last time I ever go near your buildings. It would have been just as easy to place one of the two tires on my car- and go to another NTB and secure another tire. As noted in an earlier posting, you obviously know there is an issue with your customer service and do not have any direct connection to your Atlanta HQ- Smart business move- We have not issues since we never get any complaints-WRONG!!!

  • Stephanie Spears says:

    I bought 4 new tires 2 weeks ago at NTB in Conyers, Ga. I have a slow leak in one of the tires and they stated I had a nail in it……….bull!! They put the nail in my tire and I still have a slow leak. My tire psi went from 32 to 25 overnight. I have a warranty they won’t honor and I spent almost $600.00 on these tires. DO NOT GO TO NTB for tires. Customer service is awful and I will never go back or refer anyone to this establishment.

  • Shana says:

    How do I start, First off I cant believe I can’t send a message via email to the corporate office. Only upsp address. Seems your company knows there is a problem and don’t want to get all the negative emails in regards to them.

    Second, I made an appointment for 8:00 (first appointment of day) at your 9605 Broadway Street, Pearland, Texas 7584 location, Store # 8743 and #743. I was there at 8:00 and I did not leave until 10:30. Seriously! Whats the point of making an appointment when I’ going to be there just as long as if I just walked in. I went to NTB because you were a full service and I could have my tires rotated and Balanced along with an oil change. I can not believe it took that long. Possibly it was due to your workers being inside watching TV. I know they were suppose to be working because they had the plastic sleeves and keys in hand. One worker looked at the other and said “this is my show (First 48) and I’ve been looking for it. Wouldn’t you know it comes on while I’m at work.” Then stood there about 10-15 more min then walked out. This is Horrible Customer Service and Business Practice.

    I usually use Discount Tire, but decided to like I said come to NTB because I could have oil changed here too. However, the service was so bad, I feel the need to just pay for unlimited rotation and balances at Discount Tire (even though tires bought at NTB) just to know I will have good quick service. The amount of Time I was at NTB, I could of had my tires done and drove somewhere else for an oil change in less time then I sat, waiting on a so called appointment.

    I am very dissatisfied and I will continue to let everyone know of the poor service your company has apparently continues to give As evident by all the negative reviews I’ve Read.

    Hope you have a blessed da and address the issues many have written about. Poor Customer service will be the demise of your company.

  • Tom says:

    Just tried to book an appointment at the Concord Pike store in Wilmington, DE. First, online said there were appointments available today then I could not get into the program because I entered “forgot password”. Message came that I would have to call an 800 number because the system was not working. (Note: on prior occasions when I am in the store their system is not working efficiently).

    Then I called the store and was told there were no appointments available until Friday (two days) so I booked an appointment. Then I was told it may take an hour and half due the expected heat to change the oil.

    I would suggest NTB to get their computer systems updated which would cut down on labor in the store and provide some type of air conditioning for the employees so 20 minute jobs do not take 90 minutes.

    This seems to be a constant theme with NTB. Suggest you have it rectified. I did cancel the appointment.

  • Matt says:

    Well how do I start. Made a appt a week in advance for tires online and 45 minutes before my appt they called and said my tires weren’t in even though the week before I was there for a oil change and asked to check my appt and they confirmed it.So on Monday 45 minutes before they called and said my tires weren’t there because they never ordered them. Tuesday again 45 minutes before call again no power had to reschedule again. Now today drove there for my appt and again compressors aren’t working. What no one does system checks after power outage. Had to reschedule a third time worst service I’ve experienced in 44 years of my life…. unacceptable now that is three days of wasted time where I had to take off…. franklin mills ntb PHILADEPHIA. They made me sit there for 45 minutes before even saying anything. How is this acceptable….. they are short staffed for the work they have worst experience!!!!!!!!

  • Rebekah A Kaczmarek says:

    I wanted to thank the 3 gentlemen that helped me this afternoon. I was visiting my sister in Charlotte and was heading home 2 hours away. Before I got on the I77, I found a nail in my tire. Those guys at Arrowood Rd made sure my tire was fixed so I could make it home safely. I just wanted to say thank you. I really appreciate those guys taking care of me, they were all very nice.

  • Rich Sullivan says:


    Was wondering if there is any further assistance for me. I am currently waiting for my tire to be fixed which seems like a bad valve. I am under warranty that gives me a reduced rate on the tire. Although Sam is good and got me in without scheduled time, I feel there is more that can be done since the lug nut give to me from this location was the wrong size. This cause be extreme difficulties today since I was not able to remove my flat. I the. Needed to get a new tire and a tow.

    Please let me know.

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