Where is NTB Corporate office Headquarters
NTB Headquarters Address and Contact
NTB Headquarters Location & Directions
NTB Headquarters Executive Team
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About NTB, History and Headquarters Information
NTB was founded in the year 1997. The company has been active for almost 22 years now. Sears created the brand in the year 1997, by consolidating the Tire America and National Tire Warehouse brands as well. Sears originally had acquired both Tire America and National Tire Warehouse in the year 1988, when it acquired its then-parent Western Auto Supply. Then in the year 2003, the company was sold off to TBC Corporation. The chain of 226 stores was reported to have brought in $425 million in revenue and $60 million in profit in the year 2002. TBC Corporation includes Tire Kingdom, Merchant’s Tire and Auto Centers and Big O Tire stores. All of the companies together operate more than 1,200 locations in almost 41 states in the USA, including Washington DC, Alberta & British Columbia, Canada. In the year 2015, the company had to pay a fine of almost $22500, for national origin and religious harassment lawsuit brought by the USA Equal Employment Opportunity Commission. The headquarters of the company is based in 2818 Washington Road. The name of the place is Augusta, while the name of the state is Georgia, USA. The pin code is 30909.
National Tire and Battery is an American company that focuses on providing various kinds of auto servicing, to its customers in the USA. As of the year 2003, the company has over 226 locations in the USA. The current CEO of the company was Erik Olsen. As of the current date, the number of employees working in the company is more than 9400.
The primary services provided by the company include allowing customers to have a retail presence in order to obtain various kinds of automobile serving, that are offered by the company itself. The services of the company include tyre, battery and fluid servicing, including oil changes, brake fluid exchange, coolant exchange, transmission fluid exchanges, along with battery services, wiper blades, brake services, vehicles inspections, suspension services, steering services, etcetera.
NTB Headquarters Photos
Good morning NTB would like to know where you got your desk at your stores. Interested in buying some
Corporate Headquarters: What the heck is happening with your NTB locations? Before I even post my issue, I was looking at all the other issues reported. I’m confused by how the Corporate Office have not addressed these issues when your customers are your bottom line. What are your GM’s and DM’s doing to remedy these customer issues and why isn’t this a PRIORITY to Corporate?
As a longtime customer of NTB I demand someone address my issue immediately. I went into my local NTB in Lanham, Maryland because I was losing air in one of my tires and the mechanic could not repair my tire because they did not have the lug nut tool to remove my wheel/tire. NTB does tires so why would your mechanics NOT be equipped with every type of lug nut wrench and/or tool for every make/model vehicle currently on the market. This makes absolutely no sense. This store is the only store that have worked on my wheels (purchased a new tire in February 2022 and NTB in Lanham replaced it) and now my lug nut wrench is missing from my vehicle and again they weren’t equipped with a lug nut tool in the shop to remove my wheel/tire. Corporate….you’re going to start losing business because NO Organization should be doing business at this incredibly low level. THIS IS UNACCEPTABLE PERIOD!
Another great experience at Moundsville WV, NTB.
Dan helped me with my car issue. He is always friendly and helpful. Wouldn’t want to go any where else, for my vehicle.
Had made an appointment to have two tires installed on my car. I arrived on time your personal lied to me said he called to reschedule, because, they had overbooked.( not my problem) he was concerned he may have to work late. He was very upset that I showed up on time. And finally told me to just leave, because I got upset and didn’t want wait 2 hrs. If you need more help I understand,but why make appointments. And be running 2hrs behind at 11am.i will look else where to spend my money.
I should include this lynchburg va. Wards rd. Store.
The one In Jamestown slammed my boyfriend car down last car of the day both heard it I know a lift can go thru motions or be brought down quick. Slams it down. Calls back quickly after complaints. Tells him it’s leaking grease from axle which would come from a rapid slam and quotes him shocks to fix a axle. Please figure out your car parts and quotes and figure out how to take effective actions for your rude untrained staff.
I’ve been trying reach you about this unique situation… (5243464 )
I took my car into 7734 Richmond hwy for an alternator on 7/02/22… no work order was done until 7/7/22 I had to call carshield to get the ball rolling. The part was delivered and signed for by Isiah but mysterious disappeared then found.. after on call with carseild and Ups I found out he signed. You’re district manager..Mr Walsh texted saying it would be handled by the 12th I waited till the 14th to contact NTB upon contacting them my car had been moved to 3125 Southgate dr. were they said the part was installed at.. they told me at this shop wires had been burnt and it’s inoperable… but still put part on … nobody call or told be priorto… no work order details Nothing!!!!!! I towed my car to National Auto of Waldorf where I told them to give. Full Diagnostic which they reported to car shield the findings… NTB was responsible for improper installation of alternator that caused the problem and others!!!! Talk to Walsh and Carshield on conference call where Mr.Walsh refused to have issues addressed… I talked to multiple people about how my car was moved to other shop … if it was towed or driven… nobody seems to know no paper work was known UNTIL I TOLD THEM IT WAS IN THE VEHICLE!!! I immediately I left 3125 Southgate dr VA… drove to Waldorf Md… a Mr. William was at National Auto of Waldorf, where the work order was, He took the papers… he’s an employee from a NTB in Md. how did he almost beat me to the documents. I then ask for a copy he xerox it… the work order has nothing nothing written on it to substantiate the findings or vehicle inspection prior… I will submit the file along with National Auto of Waldorf findings… its not my first time using NTB services I’ve been a customer for years multiple car… this by far has been an epic failure of service!!!!! I’ve call multiple times to get this resolved…
Can someone ;Please help with this?
Thank you in advance
Copies of NTB work order
Copy of National Auto of Waldorf
Copies of Mr.Walsh text.. (District Manager
The Beltsville md store threw my brand new spare away which was supposed to be installed and will not replace . Why should I come out of pocket for their negligence? Can someone contact me please.
I put my car in the shop on reisterstown and Northern parkway and someone stole my Cadillac converter I haven’t driven my car since January I am in need of a new Cadillac converter this happened while it was due for a tire rotation and muffler lift and the company of NTB it was in the shop for 3 weeks they put a piece on there but it’s not the Cadillac converter that I needed on there and my car is not working properly my name is Sarita Mayfield
NTB in Evans Ga.
Tried to scam me by trying to
Charge me for a A/C condenser 2500.00; in which they were already racking up several other charges I paid already while the car was at their shop for 6 months.
Car was sent to dealership cause the could not find the oil leak after NTB worked on it. The dealer ship said the A/C connection was unplugged. I know am not the only foster they have been taking advantage of.
The also let my vehicle be damaged while sitting in their parking lot for so long.
I received a letter from NTB stating that NTB and Citibank will be ending their joint card program. Will NTB be issuing new cards to their existing to customers? The contact numbers are for Citibank not NTB, please provide NTB contact numbers to reach. Thank you
In regards to 13248 N 183 in Austin, Tx 78750.
Order No. 400047175810
I needed 4 tires on my Daughter’s Jeep Liberty and a Battery. I asked if the tires I was purchasing were buy 3 get 1 free.. I was never told those tires weren’t offered nor was I offered any alternatives that were. I noticed this on the receipt when I got home.
I also asked about the tire light that was on I was told it would turn off (It’s still on after 101 miles BTW)…Here’s my biggest issue. There’s a lot of charges on my receipt and I am questioning if it’s just the way y’all do business- for example when a customer purchases 4 new tires and pays for the labor to put them on, why are we charged in addition for balancing? Then again charged for a mount and install? A reasonable person would think balancing and mounting was paid through the purchase and the initial labor fee. (Hidden charges)- As for the Battery, I was charged for the purchase and again for another $68.40 Install/ labor fee (yes for the battery lol) I was given a $20.00 core credit but it was taken away by a $20.00 Battery/ Core charge.
I am not asking for a refund nor any type of credit. All I am saying is those types of practices lose customers. Personally, I will never go back and I will be quick to offer my experience to anyone purchasing new tires and or a battery.
I am thankful I asked for the first Responder Discount and I appreciate the overall company offering that discount. That said, it’s given the taken away. People should also note not expect the associates to volunteer any information about the specials or discounts and should go through their receipts looking for all the additional charges…Lesson learned.
On going issue with my wife’s 2020 Hemi charger R/T @ the Randolph Rd location, in Rockville,MD. Fresh off the lot @ 36 miles our 1st major repair/ issue included squeaky noise when using brakes under 14000 miles. Not only did we request a full brake inspection and only receive the front brake inspection the actually representative/sales rep never confirmed the vehicles VIN and went off of his own assumption of the model we actually own. We were window shopping and we’re only presented one option and a recommendation that we also needed new front rotors along w/ front brakes, which they insured was what we needed along with the type and model part they suggested. Only to find a couple days later the squeaky noise resurfaced and 3 weeks later rotors and brakes completely completely runned down. D U kidding me, 3 weeks and theses part were already blown.We searched, reported, and connected to a regional manager whom tried to die down the situation as a lack of on due part of the representative and the actual service order we requested day 1. With no knowledge in the auto field wife and I trusted the recommendation and ask them to do what they felt was needed for our vehicle. So not only did we come to find that we paid for brakes that were not sustainable with the type of Dodge Charger we own we were confronted with the realization that the representative whom took the service order requested which if I am correct is recorded the individual made it his own business to assume parts, and vehicle specifications on his own doing without confirming such information.Then Requested an additional payment to replace parts with the actual heavy duty recommended rotors and brakes for our specific model…….. mind you we were window shopping so now here we are feeling trapped and binded all because the representative/ sales rep made a very very bad few mistakes while Let alone provided only one option as and not any other for whatever reason, I surely don’t know. After talking to the regional management everything said matched enough so that they sought to resolve the issue without adding any additional charge. Finally good news especially so kept everything thus far up to par with the best quality services prior to our dealings with NTB. And yes we have all documentation Let’s not forget we requested the actual rotors and brake parts during this resolution that were being replaced and they denied us that privilege.Upon this second visit to reconcile from the 1st trajesty , we also requested to have service relocated to another facility because of lack of trust in the establishment initially responsible for the service, we were denied.Upon retrieving the vehicle we were literally forced to sign off on the vehicle “being returned as in good standing “ in which I quote my wife said” how would I know if I haven’t been given a chance to drive or see my vehicle “. The sales reps responses was and I quote “ that’s just our policy”. Hmmmmm………. So my wife called me and explained that she had to sign in order to recieve her car back……. Ridiculous if I may say. 2 weeks later squeaky noise from using brakes are still present and vehicle rotors and brakes look to be, feel to be done unsatisfactory. Going on 3 months and squeaking is a headache. Why is this happening and why hasn’t this been fixed, as per service request? Why were we given only one option when there were others?Why wasn’t I allowed to retrieve requested rotor, brake parts as proof of service for me, and why hasn’t the individual been fired for a careless mistake which he and the regional manager confirmed was made in the very beginning when the representative assumed the car make , model, and parts therefore not confirming the actually VIN which contributed to who knows what type of damages still unknown? My personal opinion auto 101 check the VIN to be sure that wrongful and or incompatible, or unsustainable parts can never make its way on any model vehicle. Simply unacceptable.
I just had my oil change and tires rotated on my Toyota Tacoma and for some unknown reason they didn’t grease my drive shaft even after I explained to them..the location of the store is in Springfield, Ohio..Thx
Today, at the Central Expressway at Southwestern Blvd. location in Dallas, Texas, I came to pick up my auto after it had been at this location for over a week waiting on a part, Master Brake and Brake Roaters. Well they gave a price of $1,100.00 and I thought this was low. I called several other service providers and I received estimates for more than two times this amount for the same items not including labor. I was concerned about the validity of the estimate/quote. I called the location on Central Expressway and Southwestern Blvd in Dallas, Texas. The service person said, no these are new parts and we are waiting for them to be delivered to the shop to put the on and call you for pick up. I said to them, “are these new parts which are appropriate for this automobile?” (1981 380 SL Mercedes) The representative said, “There is no problem, the auto is old and the parts are hard to find.” “We will call you when your auto is ready.”
They called this morning, January 13, 2022. I went to get the auto, they would not allow me to see the paper receipts for the parts and labor. I demanded to see the parts and labor receipt. The computer outlined that the parts were refurbished parts installed in the auto. I suggested that I did not authorize these parts which were not new, and refurbished parts. I demanded to see Barry the main manager. These men play, “good guy/bad guy”, “I did not talk to you someone else did.” This is the game they play. Barry told the assistant manager he had called me about the refurbished parts and that I was aware and agreed. This is a bold face lie on the part of Barry the Manager of this location of NTB, Central Expressway and Southwestern.
I am taking this to court and not look back. This is Deceptive Trade Practices and I have all the evidence as I had another service providor look at this auto prior to taking it there and run the VIN Number for parts.
Do not use this location for your service. I used them in October for tires, brakes, and motor mounts, and for shocks. The auto sounds like a truck with a loose engine. This auto is a Cadillac. DO NOT USE THIS LOCATION FOR YOUR AUTO REPAIRS. I. TRIED TO CALL ANOTHER LOCATION FOR THE CORPORATE OFFICES FOR THIS LOCATION. I CALLED THE OFFICE ON FOREST LANE AND THEY LIED ABOUT THE PHONE NUMBER. CHERYL HEED
The manager on Savannah hwy store very bad. He like to get high before coming to work. Doing the working hours. Thus manager is hidden somewhere smoking pot. The other people have told the district manager Mke White. He won’t do nothing bout it. Then there is one guy there is very very good on job. But the manager is sorry sorry excuse for an manager.
During Thanksgiving, I got a front end alignment, 3 new tires and an oil change; my car now has a horrific screech that comes and goes; I left my car 2 days later (all day),for mechanic to check out; he couldn’t hear anything; it’s Christmas Eve and it sounds like metal against metal squeaking sound. Don’t think mechanic took time to check out! Please assist!
I had bought 2 new tires had a alignment done at store in crestwood Il and your store messed the alignment up. Now my new tires are ruined. Needles to say you will not replace my tires. Yes I am a grey pist off customer…. Tina R.
absolutely livid, Nov 9th I had an early morning appointment for 2 new front tires to be put on my Lincoln, after I got home I noticed severe damage to the driver side front fascia, I took my car back to the shop on kirkwood and spoke to John because Chad wasn’t there, while reviewing the security cameras all John could tell the was the cameras were messed up and he had to talk to Chad, now since then I have called several times to get a resolution and have gotten nowhere. Chad called and left me a message saying he saw everything however had not seen the damage that was done to my Lincoln, however John took photos of the damage with his own phone as well. I just had the rear fascia repaired from an elderly lady backing into me just this past July and it was over 1600.00. Chad asked me how I would like to move forward, we were planning on purchasing 2 new rear tires to match the new front ones that I paid cash for, however if you would rather do the new rear 245/50/20 on my rears, we’ll accept it. Otherwise I can have a bodyshop give you an estimate for repair. It’s odd how John says cameras are messed up and then Chad said he saw everything however didn’t have any pictures of the damages, and I have email from when I paid
MAD AS HELL
The NTB in Morgantown,WV is the worst shop of any place I have ever seen on my 50 years on earth. Even when you schedule an appt, you are rolling the dice as to whether you will get a service when you arrive. The manager, Mike, sleeps in the back most days. The last time I came to an appt, he walked out of the back? Half asleep, and said “looks like nobody showed up to work today “can you come back another day?”
HISTORY: I’ve been a long-term customer NTB (Tire Kingdom) for almost 3 decades, since the early 1990’s. During this time, I’ve spent thousands of dollars.As of this year-2021, I’ve spent approximately ~$2,500.00 with NTB locally in my hometown of Houston, TX. Overall, I’ve come to expect and demand a certain level of professionalism and RESPECT as a consumer and customer, along with excellent service.
Unfortunately, I’ve been extremely violated, insulted, and disrespected as a customer and consumer. My car was never fixed properly, and an oil leak developed immediately after a recent repair was performed. When I returned to my vehicle to get a diagnosis, there was none – I was told they could NOT locate the leak. (There was no leak!) When I brought the car home it was still leaking, I call the store, spoke with DiMarco – manager and was told he didn’t want my business, “take your car somewhere else”; He slammed the phone down and hung up on me. Now my car leaks oil, does not start immediately upon a cold start, and changes gears sluggishly as if its straining to get to the next gear. Upon escalating to upper management, Ronny, Gulf Coast Regional VP @ 210-865-6063–Again, I was told to take my car somewhere else, and repeatedly reprimanded, scolded, and told “You won’t let me talk!” “I see why Dimarco did what he did!” Again – he hung the phone up on me twice. This is rude and disrespectful. Leadership needs to listen and listen well, offer an apology, contrition, and some sort of resolution – not tell the customer to take their auto to someone else!! Dismiss their complaints and grievances – that’s inappropriate and bad leadership / management as well unprofessional – terrible customer service.
As Regional VP @ 210-865-6063, If you cannot listen to an angry/upset customer – take their heat – don’t be in leadership and customer service. Now, I realize NTB has no integrity or accountability, its dismissive of certain customers while over diligent and caring about others. I’ve witnessed a racially bias attitude from DiMarco toward me and other African Americans, certain black customers/consumers, and a preference for non-minority women / female consumers over minority male customers. These differences included verbal tone, attitude, demeanor, responsiveness, follow-up calls, yes Sir/Madam, No Sir/Madam, etc. I’m totally insulted disgusted, and angry with the unprofessional treatment by NTB management and leadership. The 4802 Richmond location in Houston TX reflects a bias and preference toward a certain clientele of consumer. While alienating others. All while delivering poor auto service or incomplete diagnosis and repairs. You should NEVER —– EVER tell a customer, take your car someplace else or back to where you had it fixed before!!!!
NOTE: Good business leaders – don’t say to consumers/customers: “What do you want me to do about this?” “What do you want?” “You just want to argue!” They offer money back, apologize for the poor customer experience, and offer some agreeable solution for both parties to show appreciation for your business and patronage. Not here, not by this local NTB management team-never for a customer such as myself!! Arrogance with no humility or contrition is BAD BUSINESS, discriminatory rude micro-aggression is antagonistic and racist!
Never use NTB they use used parts without telling customers. I had a alternator put on my Ram 1500 and it broke down a week later. Come to find out they used a used part and said they didn’t know it was a used part. I missed work and had to have my vehicle towed. 134.00 which they refused to pay. And if the vehicle was fixed right in the first place I wouldn’t had to get the vehicle towed. Very very bad business.
Today was my first visit to the Rock Hill NTB for a 0730 appointment. Place was open and ready to go. Gabe Gonzales is the pleasant and professional manager. He checked my tires, gave sensible replacement suggestions in very clear and helpful detail, a precise cost and a veteran’s discount. The shop has six bays but is shorthanded. Gabe is the only one taking care of business. Corporate would be smart to get him some help. Petra runs the front desk efficently. I’ll be back here again and will recommend it to friends
They were good 20 years ago. But now horrible they look for money to make don’t buy tired don’t go there ..take advantage…bad news
I was really pleased with the customer service I received at the Eldersburg ,Md. Store Jimmy Chatmon was very nice professional courteous very pleasant experience
Terrible service in Hagerstown!!! Do they think women are stupid? Yes. Had front brakes and rotors replaced and same day hearing a noise when I drive under 25 miles. I call back the next day and go in the following day, Tuesday for a 5:30pm appointment. At about 6:10 a mechanic gets my car drives it around this small building and then leaves it parked by a curb, At 6:30pm I ask the customer service rep when my car will be reviewed and she tells me the mechanic is done and says I have bad ball bearings and something else that will need to be replaced!! I asked her how he would know anything and why she left me sitting there if he was done. This mechanic never approached me and then I had to ask for paper work from Abby. The mechanic Chris has no notations or comments on the work order of any kind. This is ridiculous. I will not pay these idiots one cent and will get my own certified mechanic to review their work and send them the information. Do not go to this place. They also attempted to add a $40 SHOP FEE to my original bill. I asked what is this and was told this is to provide the mechanics with rags and other items they need. What??? It was removed as a courtesy … I am not finished with these folks and if you are a woman do not let these type of predators take advantage of you.
I received a quote and scheduled work to be done in trussville, alabama for my elderly mother. She waited more than 3 hours for the 4 tires to be replaced, they were extremely rude, they would not allow her to pay by check and made her go to the bank with an NTB employee in her car to ensure she returned with cash, and they charged her $40 over the quoted price. DO NOT EVER USE THIS LOCATION. I will be contacting the BBB next.
NTB Location: MD Natl Tire & Bat # 7313 or 313
909 Chillum Road, Hyattsville, MD 20782
On Saturday, August 21, 2021 I responded to this location and scheduled an appointment for Monday, August 30, 2021 @ 12:00 noon.
On Monday, August 30, 2021 I arrived at 11:45 AM to two people working at the desk, and two people in line. After approximately 15 minutes and no greeting or eye contact from either employee upon entering the store it was my turn. The male employee asked how he could help me, I stated I had a 12 noon appointment for tire rotation. He looked me up and said it would be 2 hours. I asked even with an appointment? He replied, Yes. I agreed and said I would wait. I told him the key lock container was on the front passenger seat. So at 2:00 PM, my car had not been moved or serviced. I asked when would I receive service. The female employee , Store Manager Donna Madison-Thompson began to talk about the employees working in the heat, having to pace themselves, not getting breaks which had nothing to do with me.
At 2:53 PM, I was told that my car would be next and taken in in about 10 minutes. At 3:03, the technician went to my car and drove it to the service bay. 30 minutes later my car was done. The paperwork was completed by Richard Murray, Service Advisor, I left at approximately 3:43PM with no apology for the 4 hours it had taken. Approximately a half mile from this location, I noticed several items ( sunglasses case, comb, toothpick holder, etc.)that were in the bottom of my console on the passenger seat. I looked in the console and my case that holds my wheel lock key was in the console, I opened it and the key to my wheels was not in the case, I turned around and went back to the location with the box and spoke with Richard Murray, telling him my wheel lock key was missing and that the technician had been in my console and removed items when the box containing the lock had been left in plain view on the passenger seat. He stated, “ he was putting the box away”, “I replied he didn’t have to remove items to put the box in the console, it was plenty of room to put it on top in the console.” He went to the back to talk to the technician and the key could not be located. Mr. Murray stated they would have to order me one then contacted Mercedes of Silver Spring. While the people in Bay Area looked for the key, a female customer had picked up the key in the parking lock and returned it to an employee after seeing them looking for something. I then left the location again. After driving approximately a half mile, I got a warning in red for all four tires stating to check the tire pressure. I turned around again and returned to NTB. Again I spoke to Richard Murray stating if the tires were rotated, why wasn’t the tire pressure corrected in all of the tires, since the rear tires were put on the front and the front tires on the rear. He had me pull to the Bay Area and had another person place the correct tire pressure in all four of my tires.
First, it should not take 4 hours for a tire rotation when I had an appointment.
Second, the employee had no business in my car console and did not complete the job as required. He should know that the tire pressure would be different for the rear tires on a suv than the front. Also there was no customer service at this location at all. I have been a customer of NTB before they changed the name to NTB. Is this how corporate is running the business? This is my first time to this NTB which I will not return to, but service at all NTB’s has gone from great to poor. I don’t know if I will be returning to NTB with any of my vehicles.
You are Hemmereging workers because you are not paying them. While I understand corporations have to look out for their investors. I have been with the Tire Kingdom since 2005- Even stayed when the Name changed. I even got tires on my wedding day and I call to recollect my anniversary now and then.
Please stop applying business models from the ’80s and realize the people making those investors the money also need to pay their bills and live. Retaining them is easy- PAY them, and tell the investors their quarterly statements are not enough to buy them an Island off the coast of Greece, but they can pay for a vacation there.
I have seen a good crew vanish from one of your locales and be replaced with competent people, but not the same level of technical savvy. This doesn’t hurt me as much as it will eventually hurt NTB. I know what is coming, and that is the ’90’s solution for economic growth, fire the workers to save a few million for the CEO. That is the point for chapter 11. Please do not fail here for a fitful of dollars.
We paid for our tires online ,got a confirmation number, whent to have installed they put them on then they said that our order was not any good . I had to have my wifeoad 3 kids up drive 18 miles to go to the store and bring the card with her .I pay the bill by automatically with drawed. Now they are talking down at me .this is the Statesville, NC location. This is the 2nd time we have had problems at this location. The first time was oily fingerprints on hood and stirring well.
This suxs
Your Bowie Maryland location is as dysfunctional as they come. Hopefully my comments are received as constructive. Internally this site lacks professionalism and organization. After setting an appt. I waited over three hours to have a set of tires placed on my car. They had to reschedule the alignment until today due to the rack being tied up on Friday. Upon this morning it took 30 minutes to check in and the cost of $94 that was quoted originally has now escalated to $134. Also it should be noted the anticipated wait time is once again 2-3 hours. This all results from internal disorganization. Your operation is far from lean, this resulting in frustrated clientele. Respectfully retired Estmatics Zone Manager for State Farm Insurance Company, Ernest Ashby. I remain available to discuss @ 301-262-0680.
NTB management was rude and unprofessional- requested two front tires- staff elected to place new tires on rear of vehicle without prior approval or explanation- after requesting new tires be placed on front as requested Which was done upon insistence – upon driving less than a mile I discovered a nail in rear tire which was not there before I took my vehicle to NTB- a review of customer service would be ideal for management-
Came in for new tires and a oil change. Received a phone call two hours later that there seems to be a problem. Evidently when we change oil they( NTB)forgot to put new oil back in. My engine is locked up on a 2018 Ford F-150 w/ 60K miles. No problem I know They will take care of it right. Been a week no response from there insurance company or someone to communicate with me. I’m out a truck and paying $600 a week rental. I would Assume that this is not my problem and someone would help me but not yet. NTB THIS A PROBLEM !!!!!!!
I was scheduled an appointment 4pm. Arrived 3:45pm, was told by the service manager (Robert Wade) that I had to reschedule due to his service guy “throwing up all day” (his language). I was scheduled for a oil change & state inspection. I was not serviced. Robert was VERY rude. When asked for corporate numbers, he stated that NOTHING would be done if I contact corporate or anyone above him. Phone call was 7-17-21 .
I have been a NTB customer for 14 years and recently received the poorest customer service ever. The manager, Corey, at the Brinker Rd, Denton TX shop was not only rude and talked over me, but told me I could not have a nail removed from a new tire I had just purchased from him for four days. This was on a Tuesday and could not get to me till Friday for a nail removal and patch that is under warranty. I went to a Good Year store around the corner and they fixed the tire in 45 minutes. They charged me $17.76 and I called Corey at NTB to ask for a reimbursement and he said absolutely not as I went to another shop and that voided the warranty. I told him I had no choice and he said yes I did. I cannot believe NTB wants to lose a customer for life over $17.00 and change. All I want is what is fair. I do not need a fast talking manager telling me he cannot not help me. Please let me know if this can be taken care of or you will never see me at any of your facilities again. And I will get on social media and tell all my friends how I was treated.
I will never do business with NTB again! I was a long time customer of NTB. I bought a new set of tires and was told if anything happened with the tires, I would be able to bring them back. 19 days later, one of the tires went flat. I called Triple A to come out and change the tire. When the technician looked at my tire, he stated that the tire was defective and showed me a crack in the side of the tire. Prior to going back to NTB, I stopped at Firestone and had them to look at the tire. The tire was in my trunk. The technician at Firestone also looked at the tire and said that the tire had a defect. I then with back to NTB and was told that they didn’t have the tire in stock but the Huntersville location did have the tire. I was told that they would call the Huntersville location to let them know that I was coming. I drove to the Huntersville location and was greeted by a really rude guy name Chris. He was very short and dismissive. He told me that I would need to pay $68. I explained to him that I had just purchased the tires 19 days ago and was told that I could bring them back if anything went wrong. Chris rudely stated ”we don’t even have that tire here!” He shrugged his shoulders and walked away. I asked for the manager’s contact info. He hastily wrote down the information. I reached out to the corporate office and was told that I would receive a call from the district manager, to date, I did not receive a call and am left with a defective tire. I had been a customer for years and to be treated in such a dude dismissive manner is totally unacceptable! I’m done with NTB forever!
On two occasions two days apart i had scheduled an oil change. On both occasion they did not honor the scheduled time. They told me it would take a couple hours because they were very busy. I will not use them again.
I’d like express my disappointment when I arrived to a closed building for my 12:00pm appointment at the Laurel, MD location today, June 30th. I scheduled my appointment in advance to ensure my vehicle would be road ready for the upcoming holiday traveling. A phone call or email advising not to report to the Laurel, MD location today would have been sufficient. I lost an hour of work time traveling to and from your facility. I can be contacted should you have questions.
My son, a college student, went to the Morgantown, WV store for a tire repair. As he waited, he was told his brakes were completely gone and the rotors were bad. This went from a $20 tire plug to $400 brake job. Thankfully, and unknown to NTB, we live close and have 2 certified mechanics in the family. Upon inspection at home, the brakes and rotors were almost new. I will be putting a warning out to the parent groups that I belong to also. This was beyond shady.
Worst service ever. Set my appointment up on 5/26/2021 for 5/31/2021at 9 am, they didn’t have my tires in stock and it took two hours to get them in. Then it took another 3 hours to mount the tires and do a front end alignment. And I was forced to buy road side assistance package to get the deal. I will never use NTB again.
Rude treatment my store manger
NOT A PLACE FOR WOMEN!!!!!WENT IN FOR A SYNTHETIC OIL CHANGE, ATTENDANT THAT CHECKED ME IN GAVE ME THE $20.00 DISCOUNT AFTER I REFUSED A $I23.00 AIR FILTER CHANGE,MANGER ONLY GAVE ME A $10.00 DISCOUNT. VERY RUDE!!!!!!!!!!
Had a great trip to Hendersonville, Tn. Store ! Hunter , very well trained, gave great price , verified stock , said he would raked care of me . I’m a 30 year tire guy . Just left tire biz a few months ago. Unlike the the 1 st tire shop I called. He delivered on every statement he said. 1 st time customer. I was very satisfied. I also let Lane the Mgr know. This is a very strong store . Thank you! I’ve trained many in this biz . I was very impressed!
NTB in Williamsburg, VA is shady as hell. Over heard some of their employee complaining about for the past couple years how management was making them work on jobs that they weren’t certified to do and was not paying for there work. But to keep them quite someone want giving them discounts and changing things on work invoice.
had heat work done at NTB 6mos later had to go back heat not working now 11 mos later need heat work done again same problem, so i hope it you need something other than tiers DONT go to NTB
I’ve bought a used vehicle. 3 days later the engine light comes on. My warranty provider had said that all the costs will be covered and I won’t come out the pocket for service being done to my vehicle. Dealing with NTB for 2 weeks !!! NTB staff is not consistent with calling my warranty company and being on the same page, one staff member (The New Manager)was helpful for me by calling my warranty company, getting everything sorted out another employee comes to me and says I still have to come out of pocket for whatever my warranty isn’t covering, after I just got off the phone with them several times my warranty said they will cover everything and for NTB to call them so whatever the extra cost is going to be they will cover the costs.(last week)
(Today)
In the waiting room the same employee spoke with me and told me there needs to be a win, win. Not a win, win for me ! I told him to call my warranty company to confirm with them, after I spoken to them 30 minutes before he also said that the service men need to eat too. He also said that he’ll service my vehicle with no charge but in the future if my vehicle needs work done he is not dealing with my warranty company and next time I will come out of pocket for repairs.
I will let this location work on my vehicle today! But I will not be coming to this location in the future!
I went to the Rock Hill, SC location and was totally disappointed with my experience. First, the manager told me one price for my tires over the phone and when I arrived at the location he told me a totally different price. I waited 3 hours for my tires to arrive from the East Independence location and when they arrived they were the wrong size. The manager did not offer and compensation for my inconvenience. I would highly recommend avoiding the Heckle Blvd location if you are looking for quality service.
These guys are crooks. They promise a low price match guarantee, then whine when you show them a lower price. If you get the lower the price, they over charge for installation – and I mean OVER CHARGE. When you pick up your car, they give you their ‘courtesy inspection’ that finds $4000 worth of repairs that have somehow been missed by every other legitimate mechanic who’s worked on your car over the years.
SAVE YOUR MONEY.
GO TO PEP BOYS OR COSTCO OR ANYONE ELSE…HELL, GET GOOBER AT WALLY’S FILLIN’ STATION TO DO THE WORK – BUT WHATEVER YOU DO, DON’T GO TO NTB!!!!
I am a senior citizen and I would like for you to know that I have had the best experience with some wonderful employees at your NTB at 9520 e Independence blvd,location in Charlotte,NC the staff was attentive to my needs with answered questions and service.These employee are the ones who make up the company.Chris,Steven and all of the techs,and staff was great.I would like for you to give them the praise for all their good work.It means a lot in times like these.I will continue to give my business to the company and recommend others as long as you understand this is what keep your business.A note of thanks is good,but something in their pay is better.That’s how you reward.Thank you for listening.I would rather have two good employees to run my company than five bad ones.I know because I am semi retired at the age of 80 in two months.I pray for them all. Ms.V
ON SEPTEMBER 24 AT 8:00 AM I TOOK MY SONS 2015 CHEVY IMPALA TO THE NTB STORE ON E. FRANKLIN BLVD IN GASTONIA NC FOR A NEW BATTERY AND FOUR NEW MICHELINS TIRES.I WAS THE ONLY CUSTOMER THERE. CHRIS THE MGR WAS NICE , IT WAS ABOUT 9:30 WHEN I BECAME CONCERNED HOW LONG IT WAS TAKING TO REPLACE THE BATTERY WHEN I ASKED CHRIS THE MGR HE TOLD ME AND ANOTHER EMPLOYEE IN THE LOBBY THAT HE WAS GONNA HAVE TO FIRE THE EMPLOYEE THAT WAS WORKING ON MY SONS CAR , THAT IS WHEN I WENT OUT TO THE CAR AND SAW HIM ORYING ON THE WIRING HARNESS CONNECTOR WITH A SCREWDRIVER SAYING HE COULD NOT UNDERSTAND WHY IT WOUD NOT COME APART. HE THEN ASKED ME TO HELP , I HELD A BAR OUT OF HIS WAY THAT HE HAD REMOVED OVER THE TOP OF THE BATTERY AND HE FORCED THE BATTERY OUT BY FORCING THE WIRING HARNESS OUT OF HIS WAY WITH A LARGE SCREWDRIVER .BY THIS TIME THE BATTERY HAD BEEN DISCONNECTED FOR OVER AN HOUR. HE INSTALLED THE NEW BATTERY AND I PAYED THNE BILL AND LEFT. I GOT UP THE ROAD AND REALIZED THE AC WOULD NOT COME ON AT ALL , WENT BACK AND THE EMPLOYEE JUST WANTED TO PULL ON THE WIRING HARNESS SAYING THE CONNECTOR MUST HAVE GOTTEN DAMAGED WELL IT STARTED WORKING BUT THEN THE MECHANISM THAT DIRECTS AIR TO DEFROST OR VENTS WENT TO CLICKING LOUDLY ONLY FOR THE EMPLOYEE TO START BEATING ON THE DASH TRYING TO GET IT TO STOP , I TRIED TURNING THE CAR OFF AND IT DID QUIT CLICKING.I HAVE NOW SPENT 5 HOURS TO GET TIRES AND A BATTERY FROM NTB . WELL FRIDAY MY SON CALL AND SAYS HIS CAR IS MAKING THE LOUD CLICKING NOISE AGAIN EVEN WHEN THE CAR IS CUT OFF. I WENT TO MCKENNY CHEVROLET AND THE SERVICE MGR SAID THAT IF THE BATTERY IS DISCONNECTED TOO LONG THIS MECHANISMS GEAR WILL END UP TO FAR IN ONE DIRECTION AND CAUSE IT TO STRIP OUT CAUSIT TO KNOW LONER BE ABLE TO CHAGE WHERE THE AIR FLOW IS DIRECTED AND WILL JUST CLICK FOR PRIODS ODF TIME .HE SAID IT WAS ABOUT 400 DOLLARS TOO REPAIR SINCE PART OF THE DAS HAD TO BE REMOVED TO GET TO THE BROKEN MECHANISM . I CALLED THE MGR CHRIS AND HE BECAME VERY HOSTILE HE SAID HE HAD FIRED THE EMPLOYEE AND ANOTER HAD QUIT FOR HEALTH REASONS , SAID OF COURSE THE DEALER BLAMED HIM AND THAT I HAD TO BRING BACK TO LET HIM TRY TO FIX IT FIRST . I TOLD HIM I DID NOT FEEL COMFORTABLE LETTING HIM TAKE THE DASH OUT OF THE CAR HE GOT MAD AND SCREAMED THAT HE WAS TIRED OF PEOPLE TRYING TO GET SOMETHING OVER ON HIM AND THAT IT WAS PROBABLY ALREADY BROKE WHEN I BROUGHT THE CAR IN. HE SAID I WAS JUST LIKE THE WOMAN WHO BOUGHT TIRES AND CLAIMED THEY MADE HER CHECK ENGINE LIGHT COME ON. I NOW KNOW I CAN NOT LET MY SON GO INTO THIS HOSTILE THREATENING ENVIRONMENT TO GET HIS TIRES ROTATED AND NOW HIS BATTERY AND TIRES WIILL COST ME OVER 12 HUNDRED DOLLARS . I GUESS MY ONLY SATISFACTION IS THAT MY SONS ROOMMATE MAKES HIS LIVING FROM SOCIAL MEDIA AND WILL PROBABLY SHUT THE PLACE DOWN. THANKS NTB
I need an email address for your corporate office
To whom it may concern:
On Thursday, August 13, 2020 I was with my family in Asheville, North Carolina area. We had spent the day in Asheville while traveling to take our youngest daughter to college in Greenville, South Carolina. Our car began smoking and we stopped at another (unnamable) establishment and was rudely turned away. We were frantic to have our car looked at and serviced if needed due to being from Cleveland, Ohio and still needing to travel to another state. My husband notice a NTB as we traveled through an intersection…we have had work done in our hometown by NTB and have been pleased… so we took a chance knowing it was nearing closing time. The store manager, Damon Fyock, at the NTB 68 Asheland Ave. Asheville NC, 28801was willing to take a look “under the hood” even though every bay was filled and they were apparently busy. He immediately noticed the problem and checked for the part…not in stock at his location. When my husband shared our situation and that we needed to get to Greenville, South Carolina that evening (1 hour and 20 minutes away). He sent for the part from another location and personally worked to get our 2010 Dodge Grand Caravan repaired. Two other gentlemen stayed to absorb the work load our vehicle interrupted in the final schedule of their work day. I can not express our gratitude for Mr. Damon Fyock and his staff for meeting our family’s on the road crisis. They were courteous and generous. Their professionalism warrants attention!! Thank you again to Mr. Damon Fyock and the staff at the NTB located at 68 Asheland Ave. Asheville, NC 28801. Mr Damon Fyock relayed to us that he was also a father and would hope that if his family was in a similar situation… someone would step up to help. Again my sincer gratitude and apprecitation for a job well done in a stressful time for our family.
Thanks again from The Billett Family from Cleveland, Ohio
Tina Billett
Hi I went to ntb in natick on Monday to get a free look at ny brakes and routers. But i do have to say there waiting room was nasty and dirty was not covid friendly no sanitizing station nobody to wipe down chairs after people sat in them. I went back on Tuesday to gwt my breaks done and the same qater container and trash was still in waiting room Md i brought my own lysol wiles so i can make me and my family safe. While wiping down the chair it was black and nasty very dirty including the tables. As fot staff not. Not many of them were wearing masks. I was there for over 2 hours on Tuesday. Im sorry but that place was dirty and not covid friendly.
Hello,
On July 11th I went to NTB to get Rims put on my Jeep. Yesterday evening I was driving on the freeway and my truck started to shake uncontrollably, I slowed down, got off the exit. The next thing I see is my tire rolling past me and my truck fell down to the ground. I applied more breaks as I tried to slow down and control the truck from going into traffic and possibly being hit. This was a traumatic experience for me and I was completely shaken up. The police came on the scene and advised I was lucky to still be alive due to the nature of the incident and the size of the truck. Please email or call me as this is very important and I want/need action to be taken immediately.
Ntb is a RIP off company. That cheat people.
I purchased 4 tires June 1 ,2020 at :
NTB – National Tire and Battery
871 East Dundee Rd.
Palatine IL 60074
847-306-8254
I have been driving the car daily since then. Today I heard a noise coming from the front driver side area. I took the hub cap off and found that 3 of the 4 lug nuts were loose, the other lug nut was secure. This is unacceptable, I drive on the expressway daily to work and thank goodness that my tire did not come off. My daughter also drives the car on occasion…need I say more? This is a job that someone there failed to complete , this could have been a serious or deadly accident. It only takes a minute to make sure that a job is done correctly. I am lucky that I checked this, how many other people would not notice until something horrible happened.
Good Evening- my name is Karen Davis and I am a reoccurring NTB customer. My previous visits have been to the Central Ave Capitol Heights Md location and although the customer service was always inadequate I would return because it’s convenient to my home. My father always said to take my car to one place only for service if I could let get it to the dealership shop. The past service forced me to shop hop. Fast forward to the present and once again I returned to NTB but the Jefferson Hwy in Alexandria VA after I saw the July 4th promotion for buy 2 tires get 2 free. On Friday June 26, 2020, The online system showed an appointment for Saturday June 27 to have tires installed on my SUV. When I arrived at the shop I was informed that the shop only had 2 of the tires. I asked to have the 2 tires installed and I would return for the other 2 when they shipped to the shop. It was explained that I could not receive half the service and all 4 tires would have to be installed at the same time of service. I stated that I really needed to receive the 2 tires especially since my front drivers tires would not stay inflated which has caused several trips to the WAWA for air. Frustrated I accepted a reschedule appointment for Monday @ 3pm. On my return drive my light indicator for low tire pressure came on again, I headed back at the WAWA getting air again to hold me until my Monday appointment. On Sunday afternoon I needed to run an errand only to discover the tire was completely deflated and I had to contact my car insurance to put on my spare tire. I cut my work day short for my Monday appointment and another 80 minute commute. When I arrived I saw my name on the electronic display board and I was greeted and stated my name and appointment time. I let the sale associate know the reason of my visit. The associate initially did not see the tires for my SUV and recommended another brand. I pointed out on my phone my order was for Coopers and I was not interested in the other brand. He continue to search the system and responded okay he can take care of the tire promo for me. He showed me the system total of $685 and I declined the price and showed him the order and price on my phone. The associate asked his colleague and she agreed that the price on my phone was correct and she assist another customer with the same promo. My guy said he needed to discuss the price with the manager. Still applying social distancing, I taken a seat as other customers can into the shop. I noticed the manager, the associate and a tech from the shop garage meeting and glancing over at me so I was hopeful they were discussing how to resolve the pricing issues. When I was called over to the counter, the manager pointed out I only had 2 tires in the shopping cart on my phone and not 4. I replied that I had only 2 in the cart because the promo reads buy 2 get 2 free and it was not logical to put 4 tires in the cart if 2 would be free. The manager continued to say I needed to purchase the installed package for the promo. I acknowledged the Install price in my order on my phone and understood that there would be additional install fee for each of the free tires. The manager also stated as part of the promo I needed to purchase other life time tire services. To cap it all off the total would be $685 and not the $385 on My online order confirmation. Feeling like I was being pulled to the water, I asked if I could paid for the install of the free tires plus the $385 on my confirmation. The manager said he couldn’t and I needed to add 4 tires to my cart and allow the system to do the calculations. At this point I’m reconsidering why I decided to give NTB my business. I feel that I have been spinning my wheels with one that won’t hold up much longer. Time off work and 200mins commuting to and from with nothing to show for it. I stated that price was not in my budget and the associate suggested to apply for the credit card. I made it clear that I did not come to apply for Credit but to have a cash and carry transaction. My parents raised me and my brothers at Sears and learning NTB is a child of Sears is disheartening. NTB primary goal of allowing customers to have a retail presence in order to obtain various kinds of automobile services didn’t happen for me today and it’s been hit and miss in my past NTB experiences. NTB checkout and inventory system failed for me causing a second empty service trip. There is no language to customers wanting the promo to add 4 tires in the system before checking out. When the manager calculated the difference between the “Special” and the promo allowing the system to perform the discounts, it was on $20. What a shame for customers to buy into. All this and I Still need tires – just so frustrating.
Regretful Shop Hopper,
Karen Davis
It is obvious that NTB does not know the power of social media. Facebook, LinkenIn, and Instagram participants are being notified to STOP doing business with NTB at 7940 Belair Rd. Nottingham, Md. 21236.
NTB 7940 Belair Rd. #7302 and #302 has ripped me off for $295.50. I bought/ordered 2 sets tires for my 2008 Smart Car Passion Cabrio, from Kelley, on June 22, 2020, for the cost of $553.91. Three tires were installed the morning of June 23, 2020, and I was handed a bill for $710.92. The fourth tire had to be installed on Saturday, June 27, 2020 at 10am. During the installation, I was handed a bill for another $295.00, with no explanation! When that bill was handed to me, the $553.91 tires, became $870.57, that has now been added to my charge card. RIPPED OFF!
DO NOT DO BUSINESS WITH NTB AT 7940 BELAIR RD. BALTIMORE, MD. 21236
STORE MANAGER KEN.
Criminal acts ar NTB Webster Texas #730. I visited this store to return a failed interstate battery that was under warranty. The battery, was a few days past the free replacement period of 24 mos., on a 72 mo battery so it was a pro-rated transaction. First- the pro-rated cost was more than 50% of the replacement cost. When I pointed that out to the clerk, he summonded the manager, who argued with me, but agreed to cancel the transaction and knock off an additional $12.
In the process of this, the register froze up and we had to move to another to complete the transaction.
When I returned home, I discovered that that both transactions had gone through.
I took a copy of my bank statement with me to talk to the manager, Thomas,( He refused his full name) who told me that he could do nothing while it was in pending status.
After it cleared, I returned with the evidence to have them correct it. He refused, saying that he had record of only one transaction, and that it couldn’t have gone through (even though I clearly had evidence that it did). He was very ugly about it, and told me to deal with my bank.
I disputed the 2nd charge with my bank, but NTB countered the claim.
I thought this was a simple error, attributed a computer problem, but now I think it may just be credit fraud.
I wonder how many this has happened to.
Bad customer service at NTB Store #825. I made an advance oil change appointment, got there 30 minutes prior to my appointment, I left after 3 hours without any oil change. No one from store could explained why it was taking so long for them to work on my car. Very disappointing experience. I will never go back there again ever.
Poor, poor service at the Cranberry Twp., PA location. The manager Jesse Parks was totally unprofessional. When I walked in none of the employees were wearing masks. I ask where their masks were. “We don’t have to wear masks”. I told him it was the Pennsylvania State LAW starting 4-18-20. I told him I do not have good health. I was only there to get tires because my inspection was due and I needed tires. I had ordered the tires from Tire Rack and had them shipped to this location. I do promise I will not do any other business with this company. I am letting the state know about this incident and am calling the tv stations.
The store located at 1920 Revere Beach Parkway, Everett MA 02149 hit a new low today. I went in to get a flat tire fixed with my two girls. The person at the front desk told me to wait until they check my car. After, 10 minutes, he came out and told me that my tire could not be plugged and that I needed a new tire and it wouldn’t be until next day probably. I asked why my car couldn’t be plugged and he said because it’s policy that they don’t plug runflat tires. I told him that my dealership has plugged my car in the past and that if they can just plug it as a temporary thing until my dealership opens. Due to the pandemic, my dealership was closed. He said no, it’s their policy and they can’t help me. I asked him if he would, in good conscious, let me leave with my kids with a flat tire? He said “We can’t help you”. I pleaded with him to understand that there is a pandemic going on and to just be a human being and to just help me out but it went on deaf ears. I left and found someone else to plug my car.
You would think giving the times, some people/companies would be more understanding and help out their customers. I guess NTB is not one of those companies.
Yall gonna be closed due too covid19 in new jersey?
I want to speak with someone who is capable of actually helping me get a W2 from a previous year I worked. I talked the GM in Allison Park, Pa and he has yet to do anything and its been almost 2 weeks.
I am truly disappointed in the manner of which the store at 379 Hungerford drive, Rockville Maryland 301-424-3245 treated me on 12/14/2019. I felt devalued by the staff who were working at 10:00 AM on Saturday. 2 weeks ago I physically walked into the store as I needed new tires for my car. The store manager Sophy Johnson took a look at my car and proceeded to order my tires. There was a special running ( buy 2 get 2 free deal) due to the thanks giving holiday and as such, I was told that my tires to include the installation package would be $630.00. The paper work was drawn, I asked Sophy if I needed to pay a deposit? she stated that no I did not need to. I was told that the order for my Michelin tires would be placed and I would receive a call within 3 days. I took the store managers card and asked if any thing else was needed of me. Through my excitement of getting a great deal, I forgot to ask for a copy of the order (paper work). I trusted that all would be taken care of. Three days later I had no phone call, I called the store and was put on hold for over 10 minutes. I had to hang up the phone and call again, the young man on the phone stated that my tires were in. I proceeded to make an appointment which was to be 10 AM on Saturday 12/14/19. I took my car in that morning. I walked to the counter and was told that there was no appointment scheduled, I asked if my tires were in? the gentleman and young lady stated that there was no order for the tires in the system under my name. I was asked to verify my name and phone number at least three times, to make matter worse, I was asked to provide proof the order quote. The representatives treated me badly, the insinuation was of me being a lair and a waste of there time. I was disregarded and pushed a side so they could move on with other customers who seemed more important. I walked out of the store angry, saddened and felt belittled. Would I be treated be differently were I a man? maybe.. I called the corporate office line at 1800-926-8473 with hope to get better service but nothing helpful here. I broke down in tears not because of weakness but simply because of how I was treated all around. I was reminded of why I always take my car to the dealer, even for the simplest of things. despite the expense, I do so because of the good service I am extended. I am truly disappointed by the overall service I received at NTB…
The store in Waxahachie Tx is rude & incompetent. They broke my radio while changing my battery. I spent in two days, over six hours of waiting for them to fix the radio. They admitted the radio was working when I came in. They finally after two days told me they could not fix it. They even said it was probably a recall issue I had not taken care of!!! During my six hour wait I looked it up & my make &model of Ford had only one recall & that was airbag which I took care of. This was an insulting comment to my intelligent. Needless to say I left a very unsatisfied customer. My husband & I have used NTB for years, but will never go back. I looked up the recommendations on yelp & my neighborhood group only to find they have terrible reviews. Unfortunately I didn’t look first, we have always had good service. Never again. Now I’ve got to replace my radio. You need to check out this store for unprofessional service.
This is is worse company I’ve ever done business with. They are completely unprofessional and rude. Their mechanics are incompetent and managers less than that. I live in Northern Virginia and plan on contacting the Channel 7 on your side news team to expose this company for what they truly are all about.
I have tried a number of times to speak to your customer service group and have had no luck – so hear goes in a public forum: This past weekend- I was traveling down to Houston from Fort Worth to attend my daughters wedding. Unfortunately, I hit a pot hole and cut the outside of my tire and incurred a flat. I happened to see an NTB out of the corner of my eye. I pulled off into a mall parking lot and called NTB on 5030 US highway 287 Arlington TX 76013. I spoke to a gentlemen names Sean. I told him the year, date and model of the car. I asked if he had 1 or 2 tires in stock. He went to check. Came back in 3 minutes and told me that he did in fact have the tire in stock. Very carefully I went back to the NTB on the blown tire since he stated they did not have any form of tow. It took me 15 minutes. I arrived at the front of NTB went in to speak to the manager- Donald Luke Vela 817-563-5500. I walked into the shop and spoke to Donald. He said that Sean should never have told me the tire/tires were available because they were already purchased by another customer. They did not know when the customer was coming in- however- they were sold. I tried to explain the situation- but to no avail. He offered to help me put on the spare- however the 2019’s do not come with a spare. If this is what NTB considers customer service- it will be the last time I ever go near your buildings. It would have been just as easy to place one of the two tires on my car- and go to another NTB and secure another tire. As noted in an earlier posting, you obviously know there is an issue with your customer service and do not have any direct connection to your Atlanta HQ- Smart business move- We have not issues since we never get any complaints-WRONG!!!
I bought 4 new tires 2 weeks ago at NTB in Conyers, Ga. I have a slow leak in one of the tires and they stated I had a nail in it……….bull!! They put the nail in my tire and I still have a slow leak. My tire psi went from 32 to 25 overnight. I have a warranty they won’t honor and I spent almost $600.00 on these tires. DO NOT GO TO NTB for tires. Customer service is awful and I will never go back or refer anyone to this establishment.
How do I start, First off I cant believe I can’t send a message via email to the corporate office. Only upsp address. Seems your company knows there is a problem and don’t want to get all the negative emails in regards to them.
Second, I made an appointment for 8:00 (first appointment of day) at your 9605 Broadway Street, Pearland, Texas 7584 location, Store # 8743 and #743. I was there at 8:00 and I did not leave until 10:30. Seriously! Whats the point of making an appointment when I’ going to be there just as long as if I just walked in. I went to NTB because you were a full service and I could have my tires rotated and Balanced along with an oil change. I can not believe it took that long. Possibly it was due to your workers being inside watching TV. I know they were suppose to be working because they had the plastic sleeves and keys in hand. One worker looked at the other and said “this is my show (First 48) and I’ve been looking for it. Wouldn’t you know it comes on while I’m at work.” Then stood there about 10-15 more min then walked out. This is Horrible Customer Service and Business Practice.
I usually use Discount Tire, but decided to like I said come to NTB because I could have oil changed here too. However, the service was so bad, I feel the need to just pay for unlimited rotation and balances at Discount Tire (even though tires bought at NTB) just to know I will have good quick service. The amount of Time I was at NTB, I could of had my tires done and drove somewhere else for an oil change in less time then I sat, waiting on a so called appointment.
I am very dissatisfied and I will continue to let everyone know of the poor service your company has apparently continues to give As evident by all the negative reviews I’ve Read.
Hope you have a blessed da and address the issues many have written about. Poor Customer service will be the demise of your company.
Just tried to book an appointment at the Concord Pike store in Wilmington, DE. First, online said there were appointments available today then I could not get into the program because I entered “forgot password”. Message came that I would have to call an 800 number because the system was not working. (Note: on prior occasions when I am in the store their system is not working efficiently).
Then I called the store and was told there were no appointments available until Friday (two days) so I booked an appointment. Then I was told it may take an hour and half due the expected heat to change the oil.
I would suggest NTB to get their computer systems updated which would cut down on labor in the store and provide some type of air conditioning for the employees so 20 minute jobs do not take 90 minutes.
This seems to be a constant theme with NTB. Suggest you have it rectified. I did cancel the appointment.
Well how do I start. Made a appt a week in advance for tires online and 45 minutes before my appt they called and said my tires weren’t in even though the week before I was there for a oil change and asked to check my appt and they confirmed it.So on Monday 45 minutes before they called and said my tires weren’t there because they never ordered them. Tuesday again 45 minutes before call again no power had to reschedule again. Now today drove there for my appt and again compressors aren’t working. What no one does system checks after power outage. Had to reschedule a third time worst service I’ve experienced in 44 years of my life…. unacceptable now that is three days of wasted time where I had to take off…. franklin mills ntb PHILADEPHIA. They made me sit there for 45 minutes before even saying anything. How is this acceptable….. they are short staffed for the work they have worst experience!!!!!!!!
I wanted to thank the 3 gentlemen that helped me this afternoon. I was visiting my sister in Charlotte and was heading home 2 hours away. Before I got on the I77, I found a nail in my tire. Those guys at Arrowood Rd made sure my tire was fixed so I could make it home safely. I just wanted to say thank you. I really appreciate those guys taking care of me, they were all very nice.
Hello,
Was wondering if there is any further assistance for me. I am currently waiting for my tire to be fixed which seems like a bad valve. I am under warranty that gives me a reduced rate on the tire. Although Sam is good and got me in without scheduled time, I feel there is more that can be done since the lug nut give to me from this location was the wrong size. This cause be extreme difficulties today since I was not able to remove my flat. I the. Needed to get a new tire and a tow.
Please let me know.