Where is NTB Corporate office Headquarters

NTB Headquarters Address and Contact

ntb logo
  • Address: 10815 State Bridge Rd, Johns Creek, GA 30022, USA
  • Phone Number: +1 770-619-2334
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: N/A
  • Established: 1997
  • Founder: Dan Koster
  • Key People: Henry Schwarz (President)

NTB Headquarters Location & Directions

NTB Headquarters Executive Team

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About NTB, History and Headquarters Information

NTB was founded in the year 1997. The company has been active for almost 22 years now. Sears created the brand in the year 1997, by consolidating the Tire America and National Tire Warehouse brands as well. Sears originally had acquired both Tire America and National Tire Warehouse in the year 1988, when it acquired its then-parent Western Auto Supply. Then in the year 2003, the company was sold off to TBC Corporation. The chain of 226 stores was reported to have brought in $425 million in revenue and $60 million in profit in the year 2002. TBC Corporation includes Tire Kingdom, Merchant’s Tire and Auto Centers and Big O Tire stores. All of the companies together operate more than 1,200 locations in almost 41 states in the USA, including Washington DC, Alberta & British Columbia, Canada. In the year 2015, the company had to pay a fine of almost $22500, for national origin and religious harassment lawsuit brought by the USA Equal Employment Opportunity Commission. The headquarters of the company is based in 2818 Washington Road. The name of the place is Augusta, while the name of the state is Georgia, USA. The pin code is 30909.

National Tire and Battery is an American company that focuses on providing various kinds of auto servicing, to its customers in the USA. As of the year 2003, the company has over 226 locations in the USA. The current CEO of the company was Erik Olsen. As of the current date, the number of employees working in the company is more than 9400.

The primary services provided by the company include allowing customers to have a retail presence in order to obtain various kinds of automobile serving, that are offered by the company itself. The services of the company include tyre, battery and fluid servicing, including oil changes, brake fluid exchange, coolant exchange, transmission fluid exchanges, along with battery services, wiper blades, brake services, vehicles inspections, suspension services, steering services, etcetera.

NTB Headquarters Photos

NTB Resources

  • Andre Alvarado says:

    I’ve bought a used vehicle. 3 days later the engine light comes on. My warranty provider had said that all the costs will be covered and I won’t come out the pocket for service being done to my vehicle. Dealing with NTB for 2 weeks !!! NTB staff is not consistent with calling my warranty company and being on the same page, one staff member (The New Manager)was helpful for me by calling my warranty company, getting everything sorted out another employee comes to me and says I still have to come out of pocket for whatever my warranty isn’t covering, after I just got off the phone with them several times my warranty said they will cover everything and for NTB to call them so whatever the extra cost is going to be they will cover the costs.(last week)

    (Today)
    In the waiting room the same employee spoke with me and told me there needs to be a win, win. Not a win, win for me ! I told him to call my warranty company to confirm with them, after I spoken to them 30 minutes before he also said that the service men need to eat too. He also said that he’ll service my vehicle with no charge but in the future if my vehicle needs work done he is not dealing with my warranty company and next time I will come out of pocket for repairs.
    I will let this location work on my vehicle today! But I will not be coming to this location in the future!

  • MKC says:

    I went to the Rock Hill, SC location and was totally disappointed with my experience. First, the manager told me one price for my tires over the phone and when I arrived at the location he told me a totally different price. I waited 3 hours for my tires to arrive from the East Independence location and when they arrived they were the wrong size. The manager did not offer and compensation for my inconvenience. I would highly recommend avoiding the Heckle Blvd location if you are looking for quality service.

  • WR Marshall says:

    These guys are crooks. They promise a low price match guarantee, then whine when you show them a lower price. If you get the lower the price, they over charge for installation – and I mean OVER CHARGE. When you pick up your car, they give you their ‘courtesy inspection’ that finds $4000 worth of repairs that have somehow been missed by every other legitimate mechanic who’s worked on your car over the years.

    SAVE YOUR MONEY.

    GO TO PEP BOYS OR COSTCO OR ANYONE ELSE…HELL, GET GOOBER AT WALLY’S FILLIN’ STATION TO DO THE WORK – BUT WHATEVER YOU DO, DON’T GO TO NTB!!!!

  • Virginia E Davis says:

    I am a senior citizen and I would like for you to know that I have had the best experience with some wonderful employees at your NTB at 9520 e Independence blvd,location in Charlotte,NC the staff was attentive to my needs with answered questions and service.These employee are the ones who make up the company.Chris,Steven and all of the techs,and staff was great.I would like for you to give them the praise for all their good work.It means a lot in times like these.I will continue to give my business to the company and recommend others as long as you understand this is what keep your business.A note of thanks is good,but something in their pay is better.That’s how you reward.Thank you for listening.I would rather have two good employees to run my company than five bad ones.I know because I am semi retired at the age of 80 in two months.I pray for them all. Ms.V

  • STEVE CROCKER says:

    ON SEPTEMBER 24 AT 8:00 AM I TOOK MY SONS 2015 CHEVY IMPALA TO THE NTB STORE ON E. FRANKLIN BLVD IN GASTONIA NC FOR A NEW BATTERY AND FOUR NEW MICHELINS TIRES.I WAS THE ONLY CUSTOMER THERE. CHRIS THE MGR WAS NICE , IT WAS ABOUT 9:30 WHEN I BECAME CONCERNED HOW LONG IT WAS TAKING TO REPLACE THE BATTERY WHEN I ASKED CHRIS THE MGR HE TOLD ME AND ANOTHER EMPLOYEE IN THE LOBBY THAT HE WAS GONNA HAVE TO FIRE THE EMPLOYEE THAT WAS WORKING ON MY SONS CAR , THAT IS WHEN I WENT OUT TO THE CAR AND SAW HIM ORYING ON THE WIRING HARNESS CONNECTOR WITH A SCREWDRIVER SAYING HE COULD NOT UNDERSTAND WHY IT WOUD NOT COME APART. HE THEN ASKED ME TO HELP , I HELD A BAR OUT OF HIS WAY THAT HE HAD REMOVED OVER THE TOP OF THE BATTERY AND HE FORCED THE BATTERY OUT BY FORCING THE WIRING HARNESS OUT OF HIS WAY WITH A LARGE SCREWDRIVER .BY THIS TIME THE BATTERY HAD BEEN DISCONNECTED FOR OVER AN HOUR. HE INSTALLED THE NEW BATTERY AND I PAYED THNE BILL AND LEFT. I GOT UP THE ROAD AND REALIZED THE AC WOULD NOT COME ON AT ALL , WENT BACK AND THE EMPLOYEE JUST WANTED TO PULL ON THE WIRING HARNESS SAYING THE CONNECTOR MUST HAVE GOTTEN DAMAGED WELL IT STARTED WORKING BUT THEN THE MECHANISM THAT DIRECTS AIR TO DEFROST OR VENTS WENT TO CLICKING LOUDLY ONLY FOR THE EMPLOYEE TO START BEATING ON THE DASH TRYING TO GET IT TO STOP , I TRIED TURNING THE CAR OFF AND IT DID QUIT CLICKING.I HAVE NOW SPENT 5 HOURS TO GET TIRES AND A BATTERY FROM NTB . WELL FRIDAY MY SON CALL AND SAYS HIS CAR IS MAKING THE LOUD CLICKING NOISE AGAIN EVEN WHEN THE CAR IS CUT OFF. I WENT TO MCKENNY CHEVROLET AND THE SERVICE MGR SAID THAT IF THE BATTERY IS DISCONNECTED TOO LONG THIS MECHANISMS GEAR WILL END UP TO FAR IN ONE DIRECTION AND CAUSE IT TO STRIP OUT CAUSIT TO KNOW LONER BE ABLE TO CHAGE WHERE THE AIR FLOW IS DIRECTED AND WILL JUST CLICK FOR PRIODS ODF TIME .HE SAID IT WAS ABOUT 400 DOLLARS TOO REPAIR SINCE PART OF THE DAS HAD TO BE REMOVED TO GET TO THE BROKEN MECHANISM . I CALLED THE MGR CHRIS AND HE BECAME VERY HOSTILE HE SAID HE HAD FIRED THE EMPLOYEE AND ANOTER HAD QUIT FOR HEALTH REASONS , SAID OF COURSE THE DEALER BLAMED HIM AND THAT I HAD TO BRING BACK TO LET HIM TRY TO FIX IT FIRST . I TOLD HIM I DID NOT FEEL COMFORTABLE LETTING HIM TAKE THE DASH OUT OF THE CAR HE GOT MAD AND SCREAMED THAT HE WAS TIRED OF PEOPLE TRYING TO GET SOMETHING OVER ON HIM AND THAT IT WAS PROBABLY ALREADY BROKE WHEN I BROUGHT THE CAR IN. HE SAID I WAS JUST LIKE THE WOMAN WHO BOUGHT TIRES AND CLAIMED THEY MADE HER CHECK ENGINE LIGHT COME ON. I NOW KNOW I CAN NOT LET MY SON GO INTO THIS HOSTILE THREATENING ENVIRONMENT TO GET HIS TIRES ROTATED AND NOW HIS BATTERY AND TIRES WIILL COST ME OVER 12 HUNDRED DOLLARS . I GUESS MY ONLY SATISFACTION IS THAT MY SONS ROOMMATE MAKES HIS LIVING FROM SOCIAL MEDIA AND WILL PROBABLY SHUT THE PLACE DOWN. THANKS NTB

  • Kathy B Nagy says:

    I need an email address for your corporate office

  • Tina Billett says:

    To whom it may concern:
    On Thursday, August 13, 2020 I was with my family in Asheville, North Carolina area. We had spent the day in Asheville while traveling to take our youngest daughter to college in Greenville, South Carolina. Our car began smoking and we stopped at another (unnamable) establishment and was rudely turned away. We were frantic to have our car looked at and serviced if needed due to being from Cleveland, Ohio and still needing to travel to another state. My husband notice a NTB as we traveled through an intersection…we have had work done in our hometown by NTB and have been pleased… so we took a chance knowing it was nearing closing time. The store manager, Damon Fyock, at the NTB 68 Asheland Ave. Asheville NC, 28801was willing to take a look “under the hood” even though every bay was filled and they were apparently busy. He immediately noticed the problem and checked for the part…not in stock at his location. When my husband shared our situation and that we needed to get to Greenville, South Carolina that evening (1 hour and 20 minutes away). He sent for the part from another location and personally worked to get our 2010 Dodge Grand Caravan repaired. Two other gentlemen stayed to absorb the work load our vehicle interrupted in the final schedule of their work day. I can not express our gratitude for Mr. Damon Fyock and his staff for meeting our family’s on the road crisis. They were courteous and generous. Their professionalism warrants attention!! Thank you again to Mr. Damon Fyock and the staff at the NTB located at 68 Asheland Ave. Asheville, NC 28801. Mr Damon Fyock relayed to us that he was also a father and would hope that if his family was in a similar situation… someone would step up to help. Again my sincer gratitude and apprecitation for a job well done in a stressful time for our family.
    Thanks again from The Billett Family from Cleveland, Ohio
    Tina Billett

  • Jennifer Brown says:

    Hi I went to ntb in natick on Monday to get a free look at ny brakes and routers. But i do have to say there waiting room was nasty and dirty was not covid friendly no sanitizing station nobody to wipe down chairs after people sat in them. I went back on Tuesday to gwt my breaks done and the same qater container and trash was still in waiting room Md i brought my own lysol wiles so i can make me and my family safe. While wiping down the chair it was black and nasty very dirty including the tables. As fot staff not. Not many of them were wearing masks. I was there for over 2 hours on Tuesday. Im sorry but that place was dirty and not covid friendly.

  • Grady Williams III says:

    Hello,

    On July 11th I went to NTB to get Rims put on my Jeep. Yesterday evening I was driving on the freeway and my truck started to shake uncontrollably, I slowed down, got off the exit. The next thing I see is my tire rolling past me and my truck fell down to the ground. I applied more breaks as I tried to slow down and control the truck from going into traffic and possibly being hit. This was a traumatic experience for me and I was completely shaken up. The police came on the scene and advised I was lucky to still be alive due to the nature of the incident and the size of the truck. Please email or call me as this is very important and I want/need action to be taken immediately.

  • Robert says:

    Ntb is a RIP off company. That cheat people.

  • Jerold J Wohlhart says:

    I purchased 4 tires June 1 ,2020 at :
    NTB – National Tire and Battery
    871 East Dundee Rd.
    Palatine IL 60074
    847-306-8254
    I have been driving the car daily since then. Today I heard a noise coming from the front driver side area. I took the hub cap off and found that 3 of the 4 lug nuts were loose, the other lug nut was secure. This is unacceptable, I drive on the expressway daily to work and thank goodness that my tire did not come off. My daughter also drives the car on occasion…need I say more? This is a job that someone there failed to complete , this could have been a serious or deadly accident. It only takes a minute to make sure that a job is done correctly. I am lucky that I checked this, how many other people would not notice until something horrible happened.

  • Karen Davis says:

    Good Evening- my name is Karen Davis and I am a reoccurring NTB customer. My previous visits have been to the Central Ave Capitol Heights Md location and although the customer service was always inadequate I would return because it’s convenient to my home. My father always said to take my car to one place only for service if I could let get it to the dealership shop. The past service forced me to shop hop. Fast forward to the present and once again I returned to NTB but the Jefferson Hwy in Alexandria VA after I saw the July 4th promotion for buy 2 tires get 2 free. On Friday June 26, 2020, The online system showed an appointment for Saturday June 27 to have tires installed on my SUV. When I arrived at the shop I was informed that the shop only had 2 of the tires. I asked to have the 2 tires installed and I would return for the other 2 when they shipped to the shop. It was explained that I could not receive half the service and all 4 tires would have to be installed at the same time of service. I stated that I really needed to receive the 2 tires especially since my front drivers tires would not stay inflated which has caused several trips to the WAWA for air. Frustrated I accepted a reschedule appointment for Monday @ 3pm. On my return drive my light indicator for low tire pressure came on again, I headed back at the WAWA getting air again to hold me until my Monday appointment. On Sunday afternoon I needed to run an errand only to discover the tire was completely deflated and I had to contact my car insurance to put on my spare tire. I cut my work day short for my Monday appointment and another 80 minute commute. When I arrived I saw my name on the electronic display board and I was greeted and stated my name and appointment time. I let the sale associate know the reason of my visit. The associate initially did not see the tires for my SUV and recommended another brand. I pointed out on my phone my order was for Coopers and I was not interested in the other brand. He continue to search the system and responded okay he can take care of the tire promo for me. He showed me the system total of $685 and I declined the price and showed him the order and price on my phone. The associate asked his colleague and she agreed that the price on my phone was correct and she assist another customer with the same promo. My guy said he needed to discuss the price with the manager. Still applying social distancing, I taken a seat as other customers can into the shop. I noticed the manager, the associate and a tech from the shop garage meeting and glancing over at me so I was hopeful they were discussing how to resolve the pricing issues. When I was called over to the counter, the manager pointed out I only had 2 tires in the shopping cart on my phone and not 4. I replied that I had only 2 in the cart because the promo reads buy 2 get 2 free and it was not logical to put 4 tires in the cart if 2 would be free. The manager continued to say I needed to purchase the installed package for the promo. I acknowledged the Install price in my order on my phone and understood that there would be additional install fee for each of the free tires. The manager also stated as part of the promo I needed to purchase other life time tire services. To cap it all off the total would be $685 and not the $385 on My online order confirmation. Feeling like I was being pulled to the water, I asked if I could paid for the install of the free tires plus the $385 on my confirmation. The manager said he couldn’t and I needed to add 4 tires to my cart and allow the system to do the calculations. At this point I’m reconsidering why I decided to give NTB my business. I feel that I have been spinning my wheels with one that won’t hold up much longer. Time off work and 200mins commuting to and from with nothing to show for it. I stated that price was not in my budget and the associate suggested to apply for the credit card. I made it clear that I did not come to apply for Credit but to have a cash and carry transaction. My parents raised me and my brothers at Sears and learning NTB is a child of Sears is disheartening. NTB primary goal of allowing customers to have a retail presence in order to obtain various kinds of automobile services didn’t happen for me today and it’s been hit and miss in my past NTB experiences. NTB checkout and inventory system failed for me causing a second empty service trip. There is no language to customers wanting the promo to add 4 tires in the system before checking out. When the manager calculated the difference between the “Special” and the promo allowing the system to perform the discounts, it was on $20. What a shame for customers to buy into. All this and I Still need tires – just so frustrating.

    Regretful Shop Hopper,
    Karen Davis

  • Janice Chambers says:

    It is obvious that NTB does not know the power of social media. Facebook, LinkenIn, and Instagram participants are being notified to STOP doing business with NTB at 7940 Belair Rd. Nottingham, Md. 21236.

  • Janice Chambers says:

    NTB 7940 Belair Rd. #7302 and #302 has ripped me off for $295.50. I bought/ordered 2 sets tires for my 2008 Smart Car Passion Cabrio, from Kelley, on June 22, 2020, for the cost of $553.91. Three tires were installed the morning of June 23, 2020, and I was handed a bill for $710.92. The fourth tire had to be installed on Saturday, June 27, 2020 at 10am. During the installation, I was handed a bill for another $295.00, with no explanation! When that bill was handed to me, the $553.91 tires, became $870.57, that has now been added to my charge card. RIPPED OFF!

    DO NOT DO BUSINESS WITH NTB AT 7940 BELAIR RD. BALTIMORE, MD. 21236
    STORE MANAGER KEN.

  • James says:

    Criminal acts ar NTB Webster Texas #730. I visited this store to return a failed interstate battery that was under warranty. The battery, was a few days past the free replacement period of 24 mos., on a 72 mo battery so it was a pro-rated transaction. First- the pro-rated cost was more than 50% of the replacement cost. When I pointed that out to the clerk, he summonded the manager, who argued with me, but agreed to cancel the transaction and knock off an additional $12.
    In the process of this, the register froze up and we had to move to another to complete the transaction.
    When I returned home, I discovered that that both transactions had gone through.
    I took a copy of my bank statement with me to talk to the manager, Thomas,( He refused his full name) who told me that he could do nothing while it was in pending status.
    After it cleared, I returned with the evidence to have them correct it. He refused, saying that he had record of only one transaction, and that it couldn’t have gone through (even though I clearly had evidence that it did). He was very ugly about it, and told me to deal with my bank.
    I disputed the 2nd charge with my bank, but NTB countered the claim.
    I thought this was a simple error, attributed a computer problem, but now I think it may just be credit fraud.
    I wonder how many this has happened to.

  • sid says:

    Bad customer service at NTB Store #825. I made an advance oil change appointment, got there 30 minutes prior to my appointment, I left after 3 hours without any oil change. No one from store could explained why it was taking so long for them to work on my car. Very disappointing experience. I will never go back there again ever.

  • Patricia says:

    Poor, poor service at the Cranberry Twp., PA location. The manager Jesse Parks was totally unprofessional. When I walked in none of the employees were wearing masks. I ask where their masks were. “We don’t have to wear masks”. I told him it was the Pennsylvania State LAW starting 4-18-20. I told him I do not have good health. I was only there to get tires because my inspection was due and I needed tires. I had ordered the tires from Tire Rack and had them shipped to this location. I do promise I will not do any other business with this company. I am letting the state know about this incident and am calling the tv stations.

  • Rafael Moya says:

    The store located at 1920 Revere Beach Parkway, Everett MA 02149 hit a new low today. I went in to get a flat tire fixed with my two girls. The person at the front desk told me to wait until they check my car. After, 10 minutes, he came out and told me that my tire could not be plugged and that I needed a new tire and it wouldn’t be until next day probably. I asked why my car couldn’t be plugged and he said because it’s policy that they don’t plug runflat tires. I told him that my dealership has plugged my car in the past and that if they can just plug it as a temporary thing until my dealership opens. Due to the pandemic, my dealership was closed. He said no, it’s their policy and they can’t help me. I asked him if he would, in good conscious, let me leave with my kids with a flat tire? He said “We can’t help you”. I pleaded with him to understand that there is a pandemic going on and to just be a human being and to just help me out but it went on deaf ears. I left and found someone else to plug my car.
    You would think giving the times, some people/companies would be more understanding and help out their customers. I guess NTB is not one of those companies.

  • Antwan carola says:

    Yall gonna be closed due too covid19 in new jersey?

  • Cory Gilliland says:

    I want to speak with someone who is capable of actually helping me get a W2 from a previous year I worked. I talked the GM in Allison Park, Pa and he has yet to do anything and its been almost 2 weeks.

  • S.A says:

    I am truly disappointed in the manner of which the store at 379 Hungerford drive, Rockville Maryland 301-424-3245 treated me on 12/14/2019. I felt devalued by the staff who were working at 10:00 AM on Saturday. 2 weeks ago I physically walked into the store as I needed new tires for my car. The store manager Sophy Johnson took a look at my car and proceeded to order my tires. There was a special running ( buy 2 get 2 free deal) due to the thanks giving holiday and as such, I was told that my tires to include the installation package would be $630.00. The paper work was drawn, I asked Sophy if I needed to pay a deposit? she stated that no I did not need to. I was told that the order for my Michelin tires would be placed and I would receive a call within 3 days. I took the store managers card and asked if any thing else was needed of me. Through my excitement of getting a great deal, I forgot to ask for a copy of the order (paper work). I trusted that all would be taken care of. Three days later I had no phone call, I called the store and was put on hold for over 10 minutes. I had to hang up the phone and call again, the young man on the phone stated that my tires were in. I proceeded to make an appointment which was to be 10 AM on Saturday 12/14/19. I took my car in that morning. I walked to the counter and was told that there was no appointment scheduled, I asked if my tires were in? the gentleman and young lady stated that there was no order for the tires in the system under my name. I was asked to verify my name and phone number at least three times, to make matter worse, I was asked to provide proof the order quote. The representatives treated me badly, the insinuation was of me being a lair and a waste of there time. I was disregarded and pushed a side so they could move on with other customers who seemed more important. I walked out of the store angry, saddened and felt belittled. Would I be treated be differently were I a man? maybe.. I called the corporate office line at 1800-926-8473 with hope to get better service but nothing helpful here. I broke down in tears not because of weakness but simply because of how I was treated all around. I was reminded of why I always take my car to the dealer, even for the simplest of things. despite the expense, I do so because of the good service I am extended. I am truly disappointed by the overall service I received at NTB…

  • Nora Daniels says:

    The store in Waxahachie Tx is rude & incompetent. They broke my radio while changing my battery. I spent in two days, over six hours of waiting for them to fix the radio. They admitted the radio was working when I came in. They finally after two days told me they could not fix it. They even said it was probably a recall issue I had not taken care of!!! During my six hour wait I looked it up & my make &model of Ford had only one recall & that was airbag which I took care of. This was an insulting comment to my intelligent. Needless to say I left a very unsatisfied customer. My husband & I have used NTB for years, but will never go back. I looked up the recommendations on yelp & my neighborhood group only to find they have terrible reviews. Unfortunately I didn’t look first, we have always had good service. Never again. Now I’ve got to replace my radio. You need to check out this store for unprofessional service.

  • Mary says:

    This is is worse company I’ve ever done business with. They are completely unprofessional and rude. Their mechanics are incompetent and managers less than that. I live in Northern Virginia and plan on contacting the Channel 7 on your side news team to expose this company for what they truly are all about.

  • Bruce LeVine says:

    I have tried a number of times to speak to your customer service group and have had no luck – so hear goes in a public forum: This past weekend- I was traveling down to Houston from Fort Worth to attend my daughters wedding. Unfortunately, I hit a pot hole and cut the outside of my tire and incurred a flat. I happened to see an NTB out of the corner of my eye. I pulled off into a mall parking lot and called NTB on 5030 US highway 287 Arlington TX 76013. I spoke to a gentlemen names Sean. I told him the year, date and model of the car. I asked if he had 1 or 2 tires in stock. He went to check. Came back in 3 minutes and told me that he did in fact have the tire in stock. Very carefully I went back to the NTB on the blown tire since he stated they did not have any form of tow. It took me 15 minutes. I arrived at the front of NTB went in to speak to the manager- Donald Luke Vela 817-563-5500. I walked into the shop and spoke to Donald. He said that Sean should never have told me the tire/tires were available because they were already purchased by another customer. They did not know when the customer was coming in- however- they were sold. I tried to explain the situation- but to no avail. He offered to help me put on the spare- however the 2019’s do not come with a spare. If this is what NTB considers customer service- it will be the last time I ever go near your buildings. It would have been just as easy to place one of the two tires on my car- and go to another NTB and secure another tire. As noted in an earlier posting, you obviously know there is an issue with your customer service and do not have any direct connection to your Atlanta HQ- Smart business move- We have not issues since we never get any complaints-WRONG!!!

  • Stephanie Spears says:

    I bought 4 new tires 2 weeks ago at NTB in Conyers, Ga. I have a slow leak in one of the tires and they stated I had a nail in it……….bull!! They put the nail in my tire and I still have a slow leak. My tire psi went from 32 to 25 overnight. I have a warranty they won’t honor and I spent almost $600.00 on these tires. DO NOT GO TO NTB for tires. Customer service is awful and I will never go back or refer anyone to this establishment.

  • Shana says:

    How do I start, First off I cant believe I can’t send a message via email to the corporate office. Only upsp address. Seems your company knows there is a problem and don’t want to get all the negative emails in regards to them.

    Second, I made an appointment for 8:00 (first appointment of day) at your 9605 Broadway Street, Pearland, Texas 7584 location, Store # 8743 and #743. I was there at 8:00 and I did not leave until 10:30. Seriously! Whats the point of making an appointment when I’ going to be there just as long as if I just walked in. I went to NTB because you were a full service and I could have my tires rotated and Balanced along with an oil change. I can not believe it took that long. Possibly it was due to your workers being inside watching TV. I know they were suppose to be working because they had the plastic sleeves and keys in hand. One worker looked at the other and said “this is my show (First 48) and I’ve been looking for it. Wouldn’t you know it comes on while I’m at work.” Then stood there about 10-15 more min then walked out. This is Horrible Customer Service and Business Practice.

    I usually use Discount Tire, but decided to like I said come to NTB because I could have oil changed here too. However, the service was so bad, I feel the need to just pay for unlimited rotation and balances at Discount Tire (even though tires bought at NTB) just to know I will have good quick service. The amount of Time I was at NTB, I could of had my tires done and drove somewhere else for an oil change in less time then I sat, waiting on a so called appointment.

    I am very dissatisfied and I will continue to let everyone know of the poor service your company has apparently continues to give As evident by all the negative reviews I’ve Read.

    Hope you have a blessed da and address the issues many have written about. Poor Customer service will be the demise of your company.

  • Tom says:

    Just tried to book an appointment at the Concord Pike store in Wilmington, DE. First, online said there were appointments available today then I could not get into the program because I entered “forgot password”. Message came that I would have to call an 800 number because the system was not working. (Note: on prior occasions when I am in the store their system is not working efficiently).

    Then I called the store and was told there were no appointments available until Friday (two days) so I booked an appointment. Then I was told it may take an hour and half due the expected heat to change the oil.

    I would suggest NTB to get their computer systems updated which would cut down on labor in the store and provide some type of air conditioning for the employees so 20 minute jobs do not take 90 minutes.

    This seems to be a constant theme with NTB. Suggest you have it rectified. I did cancel the appointment.

  • Matt says:

    Well how do I start. Made a appt a week in advance for tires online and 45 minutes before my appt they called and said my tires weren’t in even though the week before I was there for a oil change and asked to check my appt and they confirmed it.So on Monday 45 minutes before they called and said my tires weren’t there because they never ordered them. Tuesday again 45 minutes before call again no power had to reschedule again. Now today drove there for my appt and again compressors aren’t working. What no one does system checks after power outage. Had to reschedule a third time worst service I’ve experienced in 44 years of my life…. unacceptable now that is three days of wasted time where I had to take off…. franklin mills ntb PHILADEPHIA. They made me sit there for 45 minutes before even saying anything. How is this acceptable….. they are short staffed for the work they have worst experience!!!!!!!!

  • Rebekah A Kaczmarek says:

    I wanted to thank the 3 gentlemen that helped me this afternoon. I was visiting my sister in Charlotte and was heading home 2 hours away. Before I got on the I77, I found a nail in my tire. Those guys at Arrowood Rd made sure my tire was fixed so I could make it home safely. I just wanted to say thank you. I really appreciate those guys taking care of me, they were all very nice.

  • Rich Sullivan says:

    Hello,

    Was wondering if there is any further assistance for me. I am currently waiting for my tire to be fixed which seems like a bad valve. I am under warranty that gives me a reduced rate on the tire. Although Sam is good and got me in without scheduled time, I feel there is more that can be done since the lug nut give to me from this location was the wrong size. This cause be extreme difficulties today since I was not able to remove my flat. I the. Needed to get a new tire and a tow.

    Please let me know.

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