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Where is Norwegian Cruise Line Corporate office Headquarters

Norwegian Cruise Line Headquarters Address and Contact

Norwegian Cruise Line logo
  • Address: 7665 NW 19th St, Miami, FL 33126, USA

  • Phone Number:
    +1 866-234-7350

  • Fax Number: N/A

  • Email: N/A

  • Number of Employees: 40,000

  • Established: 1966

  • Founder: Knut Kloster, Ted Arison

  • Key People: Frank del Rio (CEO)

Norwegian Cruise Line Headquarters Location & Directions

Norwegian Cruise Line Headquarters Executive Team



Frank J. Del Rio

President, CEO & Director

Mark A. Kempa

Interim CFO & Senior VP of Finance

Jason M. Montague

President & CEO of Regent brand

About Norwegian Cruise Line, History and Headquarters Information

Norwegian Cruise Line was founded in the year 1966. The company has been active for almost 53 years now. The company had acquired Orient Lines in the year 1998. Then in the year 2000, the company was itself taken over by Star Cruises. By the year 2002, the company had purchased the half-complete hull of the first Project America ship, at the time under construction at Ingalls Shipbuilding in Pascagoula, Mississippi, USA. In the year 203, the company had decided to purchase the SS United States and SS Independence. Then in the year 2007, Star Cruises sold 50 per cent of the company for $1 billion to US-based Apollo Management as well. In the year 2012, the company had announced the signing of a memorandum of agreement to exercise its option to purchase Norwegian Sky, for almost $260 million. The same year, the company had collaborated with Meyer Werft to manufacture two vessels. As of the year 2013, the company had filed for an IPO or Initial Public Offering. As of the year 2014, the company announced that it was cancelling all future port calls in Tunisia. In the year 2017, the company was the first to reach an agreement with the Cuban Government. The headquarters of the company is based in 7665 NW 19th Street. The name of the place is Miami, while the name of the state is Florida, USA. The pin code is 33126.

Norwegian Cruise Line is an American company that focuses on providing various kinds of cruise ships, to its customers in the USA. The current CEO of the company is Andrew Stuart. The company controls almost8.7 per cent of the worldwide share of the cruise market, in terms of the number of passengers, as of the year 2018. The current number of employees working in the company is more than 40,000.

The primary services of the company include allowing customers to obtain various kinds of cruise shipping services, that are manufactured and offered by the company itself.

Norwegian Cruise Line Headquarters Photos

Norwegian Cruise Line Resources

  • Beate Russell says:

    We have been on several of NCL Ships as you can tell by our history.
    In the past we have always enjoyed traveling on your ships, with the exception of our last trip on the Joy.
    This is our second letter concerning that trip. But we have not received any response.
    Has service become unavailable?
    It seems to be the case.
    After a very early morning flight from Huntsville, AL to Atlanta and from there to Montreal (total flights less than 5 hrs) a three (3) plus hours on a bus ride. No stops and no time to get anything anytime to eat or drink.
    Waiting in line for another 2 hours to get onboard is not making for a good start for elderly and
    handy capped people. We had already completed all our check-in online before we started.
    The JOY was no joy for us. Standing at the service desk for hours every day to get assistance with many different issues.
    Specialty dining in the Texas BBQ restaurant was not even worth going as the food was not what I as a Kansas City Official BBQ Judge would call edible.
    Cagney’s was good, but when a photographer interrupts in the middle of the meal I would call it rude.
    The service charges placed on our credit card still have not yet been resolved. I addressed this with the Service desk the very first day.
    Smoking and vaping is prohibited, yet on several occasions there were other travelers at the bar on deck 6 vaping. No one stopped that!
    The sheets in our suit were so rough that I had skin burns. I use a 800 plus count at home and so do the hotels we stay in. On the Joy the sheets felt more like 180 thread count.
    You want recommendations?
    Before I give the Joy any positive review, I expect NCL to give me a better treatment as a valued customer.

  • Sylvia Nickerson says:

    I need someone in the groups department to contact me. I’ve reached out a variety of ways to no avail. Terrible customer service. Getting the run around

  • Inga Williams says:

    Dear NCL Corporate:

    I’m set to sail on 10/16 with Norwegian Sky, and there is a lot of surprise charges popping up. I paid the trip off on June 18 2023. Then I was told I need to pay gratuity before or after cruise so i paid that. I planned to fly into miami as planned but they have us landing and leaving in fort lauradale and now i have to pay for transfers. In the same phone call i am now told i have to pay gratuity again. I thought everything was paid for on June 18th. What is going on?

  • David Taylor says:

    To NCL Corporate,
    As a part of your company’s giving programs that support organizations, is there a donation program for used exercise equipment that is being refreshed? If so, please assist me with the proper ways to request such a donation. Thanks.

    By the way, my experience on my last cruise with NCL was considerably better that those who have commented here. Is it just a “roll of the dice”? Had I read these comments previously, I may not have booked my trip. I hope my experience shows that NCL has “stepped up their game” to minimize poor experiences.

    David A. Taylor
    Assistant Vice President for Campus Operations

  • Theresa smith says:

    I have been trying to get a itemized list of charges incurred at the hospital on ncl escape in March and have gotten nowhere! I can’t believe this is how guests are treated! I need the itemized bill of the hospital charges to submit to my insurance company and I have sent several emails and am not getting the information I need!

  • Phil St. Hilaire says:

    The worst cruise I have taken and I have taken 26. The only good part were the cabin stewards and the restaurant help who were always pleasant and nice to deal with. They cancelled two ports, one because the Queen of England died and the other was about water levels and we later found out that that reason was a complete lie. They gave us $100 per cabin and then required that we spend it on the ship, either on cheap jewelry or pictures we didn’t want in the first place. We paid extra for the dining option and because the food was so bad, all the premium restaurants were sold out so we lost the money. Awful. Awful. Awful. This was a terrible waste of time and money.

  • Leah Huckabay says:

    please have corporate office contact me, several issues need to be discussed. Thank you!

  • Diane says:

    When is Norwegian going to update that Canada is dropping there Covid requirements for cruising OCT 1
    Canada announced it yesterday No Covid testing or vaccinated to enter there country !
    There are New England cruises leaving from New York the next couple of weeks and would be nice to know that No Covid test is needed & not have to pay for tests not needed !

  • Wesley J Goodman Jr says:

    Please have a corporate official contact me. I am very frustrated with handling of a medical claim from Nov 2021. I had purchased NCL Travel Insurance Premium. Cruise was Nov 7 to Nov 21 on the Breakaway. My Latitude number is 244644306. My cell contact is 504-329-1999.

  • Ford Risley says:

    Problem with luggage please call me

  • Ford Risley says:

    My last cruise ended July 27, my luggage was not sent like I was told it would be, customer service on board the spirit told me my luggage would be sent directly to airlines, but I also asked would I have to pick up my luggage anywhere or it would be sent to my final destination in Albany ny, she said it would be sent directly to Albany ny it didn’t make it please call me 518-231-8721

  • D Albanese says:

    A lot of cruising and very little time in Ports Not an Alaskan Experience to remember!

    Let me start by complimenting you and the Haven concierge/butler staff for friendliness. I’m afraid that is the best thing I can say regarding our week with you onboard the Bliss.
    We travel extensively for both business and pleasure, often with our 2 children and often without.
    We always utilize luxury brands such as St. Regis, Ritz-Carlton, Waldorf-Astoria, etc. We are also premiere members of American Airlines and Delta, along with multiple other brand affiliations.

    This was our big family vacation for the year, and it took a lot of convincing for us to choose a cruise as the main event. However, I had heard great things about both Alaska as a cruise destination as well as the Haven experience setting NCL apart as a high end and customized experience. To say we experienced NOTHING like that is an understatement. Port choice of Port in Sitka Alaska and I did not understand why we docked in Canada. I guess this was a filler.
    Our room was the Aft facing penthouse WITH Large Balcony- to my understanding, one of the highest priced suites on the ship. Upon boarding after a pleasant onboarding experience in the Haven lounge, we were shuffled onto the ship with a Haven crew member, and upon arrival onboard, our escort vanished and we were left basically dropped at the 15th floor. There was no tour of the Haven or any mention of available spaces, amenities, experiences, or suggestions of lunch options, or even directions to our room. After wandering aimlessly for a few minutes we were led into the spa, where we were given a tour, introduced to the therma spa and offered to purchase that week pass and also multiple other services etc. and pressured into booking and buying as quickly as possible before the spa “filled up”. When I said we were Haven guests and asked about the separate Haven, the spa member was unaware of what I was referring to.
    Ash was very accommodating later in the week when I advised her we hadn’t used the thrmaspa pass and did grant us a refund.
    Anything we “found” on the ship that was Haven related-primarily the restaurant-was found by us on our own, having researched the ship and accommodations prior to embarkation. I knew there was supposed to be an entire separate Haven area, but as we were all the way in the aft of the ship and the Haven is forward-we never even knew about or saw the observation lounge and pool until our last day.
    While our butler Kahren was absolutely lovely, I would suggest better guest education on the part of the butler. For example, I made a specific point to reach out prior to our trip specifically to inform the crew of our abstinence from alcohol and asked it not be in the room at all. Unfortunately, there was a bottle of champagne in the room when we arrived. While I can see how this is considered a nice gesture by most, I actually found it highly offensive and had to ask 2 times to have it removed. The fact that we do not drink alcohol was a constant irritation-from the fact that there is no option to decline the drink package or substitute something else-for what must equate to at least $100/day for 2 people-was very frustrating. I was also very upset that we were asked AT EVERY MEAL if we cared for something from the bar. I said every time “we do not drink alcohol at all” yet it felt as though it was constantly being jammed in our face.
    In addition to the non-alcohol preference, I thought we would have been informed of the options available for the ships amenities. Things such as the Canvas by U, Jersey Boys, Six, range of opening/closing times for restaurants-no booking information, offers to reserve, or priority accommodation was proffered. We didn’t get to enjoy any of those offerings due to them being fully booked.
    The final, and most upsetting interaction I had was with the Splash Academy kids club. Not only was the sporadic and brief 2 hour openings frustrating to coordinate-it also took up to an hour of time out of our day to walk the kids down (15-20 before session begin time to wait in line and secure one of only 50 spots). We learned after missing a chance to get in on the first day, that we needed to be early to get a place. The kids were able to go several times during the week, but the fact that there was no other alternative than the arcade (inclement weather meant no slides, go carts, laser tag etc) was disappointing.
    All of that is circumstantial, and somewhat petty-but I CANNOT dismiss the actions of 2 of the Splash Academy employees on Friday 7/15.
    My son ate lunch and went to get in line for the 2:00 session that day-the final session of the week. My daughter was finishing her lunch and we rushed to get down, arriving at approximately 1:50. The counselor went through the line heading out number stickers for the 50 slots, but refused to give my son one for his sister saying she had to be present, even though he said she was on her way with me AND they had attended all week as a pair. When my daughter and I arrived, I asked to speak with a manager-the counselor stated she was the manager, and if I had a problem I could speak to the safety officer regarding number of kids allowed. She was harried, rude and dismissive. No apologies were offered, no other suggestions-AND NO CONSIDERATION FOR THE FACT THAT THE KIDS WERE STANDING RIGHT THERE-my children had thought they made “friends” with the counselors at the kids club and they were crushed to see the counselors arguing with their mom. My daughter started crying and I had to rush her away to console her. My heart was broken for them.
    “Sunny” and “Alligator” were SO rude to me and my children, that after leaving the encounter, I took the kids to the pool and had to find a place to break down and attempt to gather my composure so not to upset them. It was the ultimate addition of insult to injury based on the disappointment I felt from being so passed over the entire week. I was utterly devastated.

    We paid full price for our cabin. We weren’t upgraded or using promotional points etc for our trip. I felt that we were paying an extremely significant amount of money ($14,000) for what should have been a first class experience. We used a luxury travel advisor, affiliated with Virtuoso-and she is cc’d on this email.

    I am utterly disappointed, and frankly, broken hearted. As a mom and wife I work incredibly hard to orchestrate vacations that will create lasting memories for our family. This was the polar opposite of an enjoyable experience for me.

  • Jamie Caruvana says:

    Sent the following immediately after my cruise in April on the Getaway out of NYC and still no response. Terrible experience. Stay away.

    Whom It May Concern,

    I am writing this to let you know how unhappy I am with my cruise experience. I have cruised in the past and did a good deal of research before joining you in order to set proper expectations. With that, I was sorely disappointed.

    We started our journey by chance. We had cancelled a trip we had planned due to very high airfare costs. A colleague recommended taking a Norwegian cruise out of NYC which is local to us and did not require air travel. So, we called one of your travel consultants.

    The first one gave us some details that did not sound all that attractive but we took a few days to think about it and called again. The second person we connected with, Nestor, provided much better details. He told us the ship was sailing at less than 50% capacity and it was a great time to travel. We were still not sure about sailing but, when he said it was at such a low capacity, we were sold. He ran us through some options and packages and we decided to book. He was great with answering all of our follow up questions and helping out as we got closer to our departure date. He also said that, because of such low capacity, we could not book our dining until we were on board but that should not be an issue. We were very excited to join you all.

    The first issue we came upon was on our departure date. We followed all of the instructions and did our online check in. We got a boarding window of 2:00pm to 2:30pm. We decided to arrive early (11:30am) and see if we could board earlier than our designated time. All I can say is “thank God we did”. It took us over 7 hours to finally get on board. It appeared that there were 12 check in terminals per section but only 3 attendants per section. The check in process was so slow that we started timing how long each family took. We witnessed 40 minutes to check in 1 family. The running joke in the terminal was people cheering each time a check in process was completed. There was still a tremendous line behind us when we finally got through the process. That is when we learned that the ship was actually sailing at over 90% capacity. It seemed very clear to us that the check in team was nowhere near prepared for the change in booking capacity.

    The ship was scheduled to leave NYC at 4pm but did not until after midnight. That is when we heard the announcement that we would not be stopping at our first port of call due to weather. Weather? Really? Not the extremely long boarding process? Issue number two in the books. I did not appreciate the blatant lie but hoped for the best for the rest of our trip.

    We woke the next day and made our way around the ship. The weather was still too cold to really enjoy any outdoor water activities so we made a few indoor stops. We checked our 15 year old into the teen club. We booked a couples massage for later in the week. We browsed the few shops and then went to make some dining reservations. That is where we encountered our third issue. I am not sure if reservations were allowed to be made once the decision was made to allow for more than the original capacity but all of the dining options were booked except for a few and only on days when the ship was in port. That was not optimal but we had already paid for the dining package.

    So, we pushed on, grabbed some lunch and then headed over to the casino. That is where we encountered our fourth issue. We had purchased the adult beverage package for ourselves and the 18 and 19 year old that we were traveling with. We did have to cancel the package for the 18 year prior to boarding but was told we could add it on board. We went to order drinks for us and our 19 year old and that is when we found out that her package got canceled as well. That was puzzling but we were told to go down to the bar on 6 if we were interested in adding it. So, we went down to the bar and were told there that we had to go to Guest Services. We headed to Guest Services which, of course, had a very long line. Once up front, we were told we had to go to the bar to add the package. So, we went back to the bar and the Guest Service person was kind enough to escort us to sort this out. At that point we were told it would be $1,600 per person to add the drink package. That was way more than what we had paid prior to cruising so we declined and went about the rest of our day.

    Tuesday came and we did more of the same. Our cabin steward was kind enough to notice I sleep with a CPAP. He brought me a gallon of distilled water (without me asking). I had not used it up to that point as I noticed there were no outlets by the bed. I found that an odd design choice but he also brought me an extension cord. Problem solved. The rest of the day was uneventful.

    Wednesday was the first day in port. It was overcast and cold in Bermuda. Par for the course but not anyone’s fault. We decided to venture out. Much to our dismay, there was not much to do there in port. The free ferries were canceled due to weather, so we headed back on board. We burned time there, had dinner and then tried to get into a few places that were all at capacity. I guess we could call that Issue five so … back to the casino.

    Thursday was more of the same. Bad weather. No ferries. Not much to do on board.

    Friday showed a glimmer of hope. The sun was in and out, so we decided to hop in a cab and go to Horseshoe Bay. We stayed for about 2 hours (and $100 in round trip cab fees) but the sun did not stay out and the surf was rough. We did venture over to the arcade but noticed you needed an arcade package to use some of the machines, so we went back to the room until dinner. After dinner, we went to one of the shops because my daughter had run out of sanitary napkins. There were none in the store, so we went to Guest Services to inquire. They made a few phone calls and were informed that there were no more anywhere on the ship. At this point, I lost track of how many issues we had encountered.

    Saturday was a day at sea. We moved around as usual and ended up at the buffet early in order to use the table to play a card game. The game room was … already at capacity. Once the game was complete, we headed down to the casino for a bit. We all knew that we would have to pack that evening so it would not be a late night. I noticed the documentation about getting off of the ship. We would start the process around 8am for those carrying their own luggage. Others could schedule their departure and use color coded tags for luggage pick up based on time selected.

    At around 11pm, I had to go and find my 15 year old to come down and pack. I went to look at the buffet but she was not there. So, I went to look by the pool. I came upon a large group of teenagers surrounding 2 boys. Just then, they began to fight and I had to break it up. One of the people working at the buffet came out to help but there was no security anywhere. I found my daughter (not at this gathering, thank God) and went back to my room.

    Sunday came and we started making our way down with our luggage around 7:45am. There was already a massive line. Instead of shuffling us out of the door that was right at the bottom of our stairs, we were made to get on a line that crossed all the way to front of the ship in order to exit. There was no organization. People were not held to the departure time they selected. It was like none of the rules put in place were applied. It took over an hour to get off of the ship.

    We finally arrived home around 11am and I noticed my favorite pair of $200 Oakley sunglasses was missing. I do not believe they were stolen. It was just the icing on the cake for the entire week.

    We did visit with the Cruise Next folks to discuss booking another cruise earlier in the week but decided to wait and think about it. I am glad I did because I am not sure I want to pay good money to go through another experience like this one.

    I am not sure anything will come of this letter but felt the need to share my experience.

  • Rose M. says:

    I am going on a NCL vacation in August to Alaska with my entire Family (14 people). This will be my first cruise. I must say I haven’t even gone one the cruise and I am going to say I WILL NEVER GO ON NCL. The Customer Services is HORRIBLE and I am not even on the boat yet!!!!!! Now, after reading some of these reviews I wish we would have used a different cruise line.
    No one gets back to you, so DO NOT leave your number. When you FINALLY get someone, they don’t help, they transfer or say, Sorry can’t help you with that!!!!
    Someone say’s one thing that can be done and when you speak to someone else, they say “NO, that cannot be done and I’m not doing it”.
    AHHHHHHHHHHHH! So stressful, vacation planning should be fun, NCL makes it a NIGHTMARE!!!!!

  • Loriel Roldan says:

    I am trying to post a review, this was my first cruise
    I am so disappointed!!! I cruised out of Tampa to Mexico, Belize and Honduras on 4/3 threw 410 on Norwegian Dawn,
    The fella Al from Norwegian cruise line was a doll I booked threw him , all customer service was great
    The excursions were great, the issue I have is the room I booked the club balcony suite and I thought it was a real suite, you gave the balcony room a fancy name and I paid a fancy price, the room was so tight and uncomfortable the bed was horrible I tried sleeping on that awful couch that was worse than the bed, I literally slept on the damn floor using the bed pillows as a mattress, and two of the pillows were awful! I went to two specialty restaurants the stake house was great but the Italian was absolutely disappointing, the mozzarella cheese was wet and runny, I was not able to eat it and the choices sucked, the garden buffets was absolutely flavorless food! I wound up eating cereal and toast every day here along with chocolate chip cookies I tried the Venetian the food was cold , the last two days I ate dinner at the Aqua the food here was much better, I was sad I didn’t find this place 1st I was sick of hot dogs and burgers every day! I literally ate out off ship as much as I could on the excursions, I told Al this was a family vacation and bday occasion, I ordered a happy birthday balloons for my 85 yo mother in law it was paper balloons and a cheap sign something I could find in the dollar store and the cake was just as bad, as I Told Al my mother in laws was 85 and was unable to shower for 7 days the tub was so high she couldn’t get into the shower, which cause a family fight!!!!! It was hard for me to get in the shower cause I m handicapped, but a lot younger than 85! On top of all of this we had adjoining rooms with my two sister in laws and mom was in the middle she is 85 I can not stress this enough there was no adjoining room , then a staff member gave my sister-in-laws alcohol she purchased from Mexico and Belize, to some one else!!! The staff mixed up the last two numbers on club balcony suite and brought this to some one else and we were all pissed off!!! The experience on this ship was not pleasurable, and I do not recommend Norwegian Cruise line to anyone!!! I am hoping to take another cruise but NOT WITH THIS LINE, I have no choice but to yelp Norwegian Dawn
    Loriel Roldan

  • Becky Hasselbring says:

    Peace of Mind
    Piece of Mind

    If you are relying on the Norwegian Peace of Mind policy that they have enacted better read the teeny-tiny print in the written copy or get a representative to send you an e-mail in writing what that means.
    Depending on the person you talk to you will get a different answer.
    You cannot cancel just one person on the cruise because they do not allow that. The entire booking has to be cancelled. I did not know that.

    I am writing this e-mail regarding the service I have gotten regarding a trip that Norwegian cancelled due to the Coronavirus. I know that you have lots of people involved in these cancellations but I am done with talking with people that can and will not be able to help me.

    Our trip was scheduled to disembark on March 15th. I was concerned with the news of the coronavirus and so I called on Tuesday March 10th to talk with a representative about my trip and what would happen if I cancelled. She indicated that because I was the 3rd person on the trip I had to get with the other members of my trip to get the entire amount of refund however she indicated that I would get a credit of 821.58 . I didn’t cancel at the time . The other members of the party decided not to cancel. I was to get the Peace of Mind of getting the amount on our manifest. She also told me that I had until March 13th to cancel to get this peace of mind credit however she recommended I not wait until Friday March 13th but rather do it on Thursday so that is what I did. I found out that Norwegian cancelled the next day and was to give a 150% credit to my fellow passengers on the trip. I will also add that we originally had a 4th passenger and she passed away so her trip insurance was involved in the transaction as well. I know it is a little more complicated but numbers are numbers and it shouldn’t be this hard.

    I asked about getting the 150% ( I am not sure why not because 150% of 0 is 0) but they told me that wouldn’t happen. I was wondering why she told me to cancel on Thursday instead of Friday? Did she know your Cruise Line would cancel and how do I know she didn’t know? I asked about disputing that and I was directed to a portal on NCL that handled disputes however that was disputing the whole trip and was no help to me. And because I had not gotten a credit I was going to wait to see what I got before I could dispute it.

    Now it is June 12, 2020. I have no refund on my account whatsoever. On June 10, 2020 I talked with Sean Charles and he was to look into it for me. I gave him my information. I called back again this morning and he made some comment about my amount was only taxes ( and apparently airline tickets but he didn’t say this) so I wasn’t going to get any credit.

    No one at Norwegian cares if I am happy or not. They don’t care I’ll tell my family and friends not to use them. They obviously have so much money and want to “hold onto it” they don’t care about public relations, customer satisfaction, anything else but the bottom line.
    They do not train their employees in knowing what to tell the customers because they want to sell that vacation and the fun and once you have paid that’s the end of them caring anything about anything but the dollars they saved and at that time those poor employees have to bear the brunt of unhappy customers because a person is unable to get phone numbers or access to any supervisor that cares about what a customer thinks.

    I mentioned that I would plaster bad things on my facebook, twitter, and Instagram and she asked me if there was anything she could do for me. She hadn’t done anything so obviously my answer was “no”


    • RMK says:

      Cancelled based on their policy, been over 100 days and refund not yet done. No customer service rep can confirm when the refund will be processed. This is my first cruise with NCL as part of a group and we all say, no future cruise will be done with NCL.

      I know the best advertisement is by “word of mouth” and will be careful to relate my experience.

  • Gloria Zale says:

    our last NCL Cruise was to Alaska – beautiful state – but the ship was a carribean ship – omlet station by the pool – by the time I got to my seat food was ice cold – never had breakfast again – menu for dinner was the same every night – after several nites gave up on dinner

    Now my family and I are booked on the Encore, which is infected with the virus. My husband is diabetic, I have asthma, my son has had several lung collapses and my brother is disabled. My daughter who lives in Calif can not fly to JFK – no more domestic travel is allowed. NCL does not care – they will not let us cancel without losing $30,000 for the 9 of us who are traveling. Also their system has been hacked and everyone’s info is now in jeopardy (per wall street workers)
    I have recorded my conversations with NCL and my travel agent – they are now in the hands of my attorney who is planning to sue NCL if this is not resolved.
    I have tried calling their corporate headquarters but the only number that comes up is for reservations. That is how much they care

  • Mary says:

    I have cruised at least 10 times, this recent cruise March 7th was my first and last on NCL. We were on the Escape and while the food, dining room staff and our cabin steward were great, port egress via tenders was an absolute disaster. First, I understand the tenders needed to be sanitized due to the ongoing coronavirus, however, that was beyond reason time wise. Why did they not send a ship’s team to assist and speed things up and then returning from the Belize island we waited in line for almost an hour to return. It got worst on the tenders to Cozumel. Then when departing the ship there were long line ups and we were told to wait until our colour was called. The other cruise line I have travelled on had each group meet in a separate area; theatre, dining rooms, etc. This was not done, which due to the ongoing virus this might have been a serious consideration. I did as was told to tag all luggage including carry on and when I heard my colour called I proceed to deck 7 as per instructions. They continued calling for self assist also. After waiting in line 45 minutes I was told by one of your staff they did not call any colours. I told her I was standing in front of the elevator when my colour was called and she told me it was not called, basically I was a liar and then was told to get out of line and sit down. I told her my colour was called and she continued to say it was not and yelled at me to sit down. I told her I would not as my colour was called and proceeded as I was following instructions that was delivered to my stateroom. I was publicly demeaned. I will never cruise with your line again or recommend you to anyone. I am not writing to receive a credit of any kind as I would never use it to cruise with you again ,but to voice my told disgust of my treatment.

  • Victor Vreeland says:

    We love NCL nclalaska.com Time to take an NCL Alaskan Cruise off your bucket list

  • Carol Park says:

    During a cruise where there was bad weather, you gave me a travel sickness pill. It’s the only one that has ever worked for me – I was still able to enjoy the trip. Can you tell me the name of the pill and can I buy it over the counter? By the way, have always had an amazing time travelling with you!

  • Terri Zezza says:

    We went this year on our first cruise and it was a cruise from HELL. First of all when we had to go to port for Bar Harbor on the life boat they had to many people and no one wore a life jacket even going back to the ship I thought the boat was going to tip. Then the security was ridiculous. We are Americans and being treated like idiots with these Philippians who are not even from our country. There were some rude staff on this ship. We will never sail Norwegian again, also our stateroom was like a match box very small and I do not like small spaces. I would rather fly or drive for our vacations. No more schedules or being around rude people staff included. Never again! Why did we not have life jackets on the boat when departing and being put back on. If that boat were to tip and if my husband and I were injured you would have a lawsuit on your hands. Hire Americans!

  • Roger says:

    I had to make a cancellation due to a family illness. NCL affiliate insurance Aon Affinity refuses to re-emburse me unless all medical documents are released.This is almost impossible what they are requesting due to our conditions. Personnel will not cooperate! A terrible organization.NCL needs to drop them immediately.

  • DEE says:


  • VALERIE says:


    • DEE says:

      Same here.. my daughter called me so upset she cant even get anyone to help her.. they said there’s no manager on the ship… I’m calling corporate.. I suggest you do the same

      • kandy says:

        we are having the same problem price has decreased and we are now paying the same as Balcony guarantee which gives you 4 free at sea yet we are balcony sail-a-way and get none of those perks and same response stating the supervisor refusing to take call I never heard of a supervisor refusing to take the call I hope corporate is more professional.

  • angela shivers-wiggins says:

    My name is Angela Shivers-Wiggins and I previously traveled on the Norwegian Sun back in July 22-26,2019(due to the cancellation of my original cruise to Cuba). I was advised that I would receive 50% of my money back, a free photo package and 50% off my next cruise if I choose to accept the cruise to the Bahamas, which I did accept. To date, I have not received any of these amenities that I was promised. I’m requesting my refund of $476.40 back to my account that is on file with you. The other amenities(free photo package and 50% next cruise) be applied to my Norwegian account. I can be reached at
    (973)698-4586 or ang546@msn.com. Please get back to me. I’m interesting in booking my next cruise but I can’t until this matter is resolved.Thanks

  • Joan Buck says:

    Cruise to be taken on Gem out of Boston 9/6/19.
    Just spent 20+ minutes with Mary Beth in Reservations. Always polite but unable to aid or help in any way. Good listener. Her only help was to say we had an opportunity to cancel the air transportation, (that NCL made for you) 40 to 60 days ago when there wasn’t a hurricane problem.
    Norwegian Cruise Line takes no responsibility for anything you have us do for you. Not a quote. My reply was that when we made the air as well as the transportation to and from the airport via Norwegian Cruise Line and we did in fact ask questions such as what happens if there is a mechanical problem with the airplane? or a weather related problem?
    We were told by the representative that those sort of problems are always taken into consideration and will be dealt with by Norwegian.
    Not to worry.
    So far no one we have talked to can speak to or for anyone or even do anything but repeat the same thing company line. Sorry, I can’t help you with that!!! Oh you could have changed something 40 days ago…..No Hurricane 40 days ago?????
    The only thing they are good at is taking your payment and all customer service or safety issues end at the point of payment.

  • Yadira Arita says:

    I would like someone to help me with my issue. I am a value guest who has loved to cruise with Norwegian and always trusted you. I recently took a cruise with my family from 7/21/2019 to 7/28/19 caribbean cruise. One of the stops was Cozumel we took a tequila excursion before I disembark that they I went to guest services and asked if I buy a bottle would you keep in a safe place and the answer was yes. They explained that they would give me a receipt and they would deliver the bottle the last night of the cruise to my cabin no problem. So I bought the bottle they kept it and gave me the receipt. the last night on my cruise we saw them delivering all the bottles but ours. So I went and asked where my bottle was? they said it should be arriving to your cabin soon before midnight. I waited waited until 1:30 am and nothing came so I went down to guest service and they had no idea I spoke to the supervisor Roy and he promised he will look for the bottle himself he said go to bed and come looking for me in the morning before you disembark. I did that next morning he was no where to be found and said to the guest service guy to let me know that they lost my bottle. That it was delivered to the wrong cabin and the guy who delivered it didn’t logged it in and had no idea which cabin he delivered it to. I was like what do you mean they said someone else has your bottle we don’t. He said all I can do is give you a tequila of the ones we sell here or give you guest service number and they will pay for your bottle. I said I don’t want your tequila because I can buy that back in the US so give me the number. He gave the number and i open a case when I got home they gave my case to Michelle Perez in guest services. She is the worse she rejected my case because she said Norwegian is not responsible for any items they collect from passengers if they loose them. She said the crew is not responsible because I wasn’t supposed to bring the bottle on board and if the crew lost it they can’t do anything about it. She doesn’t return my emails or calls. She is rude and ignores me. She said that she closed my case. I need help as I bought this bottle and paid $60.00 for it. I even wrote on an email that I will take on board credit and she ignore me. You should have better guest service people Michell has an attitude. I need to talk to a manager please reach out to me. I will take this as far as I have to I do believe if Norwegian took my bottle and gave me a receipt that says they will keep it in a safe place and will deliver it to my cabin that means you are responsible of it. How can I trust Norwegian? If I don’t get an answer my next step will be contacting Better Business Bureau

  • Diana Cadiz says:

    Please forward post to proper department and then delete. Thanks

  • Diana Cadiz says:

    I scheduled NCL trip # 41484238 with Cruise Planners the beginning of July.
    Less than 24 hours the price dropped and continued to do so to almost $200. As a senior and NCL loyal traveler I am discouraged.
    I traveled with NCL on a European Cruise in May 2019 and will be traveling with NCL on a 14 day European trip # ‪41484238‬ ‪on October 24, 2019‬.
    As a loyal customer, I truly would appreciate being compensated for the price drop in such a short time. Since I have paid my trip in full, I am not asking for cash compensation. I can be compensated with free WiFi/tour credits.  I feel this would be a win-win for all.
    I have called customer service and have been told this request is possible.
    Thank you for honoring this request. I can be reached at dc1900fl@yahoo.com and ‪407-416-5276‬.
    Diana Cadiz

  • Joanne Chaters says:

    I would like to send a letter of concern but am not able to find an email to send it to. can you please help

  • BOb b says:

    Bermuda boat! Written and performed by a long time traveler out of Boston with many friends and family.listen to your customers for real feedback corporate.thanks let me know if you get the message.bob

  • Flora Herman says:

    Called twice for a correct spelling of a last name. Put on hold ten minutes each time and both times no human came back to say in was done, go the hell or anything. This morning I called again to give the correct spelling. Been on the phone twenty minutes so far, told a million times to stay on hold. Reservation #41542993 name change Maria Lorena Briseno. Was spelled with a z. PLEASE HELP. Fmherman@icloud.com now on phone 30 minutes. No way to run a business. Very unhappy……….

  • jeffrey epstein says:

    Jeffrey Epstein, Yolanda Braunagel, wife
    On March 17, 2019 we booked an inside cabin on the NCL Spirit from Barcelona. We got an upgrade
    to ocean view paying an extra $300 each. Our cabin, 6528 had banging on the outside of the ship day and night. when we couldn’t take it any longer, we finally were moved at 2:00 am to an inside cabin that was available as the person in it was moved(we did not know this). At night, there was water streaming down from the ceiling covering the entire cabin.
    After this cruise, we were offered $400 each! That’s $100 more than the upgrade we paid.
    After 3 months, still no resolution from Margaret Robinson, Guest Relations Coordinator.
    I guess both of us being Platinum NCL really means very little!!

  • Anthony Kennedy says:

    Norwegian Cruise Line 1/38 Alfred Street
    7665 Corporate Centre Drive Mermaid Beach,
    Miami, Miami-Dale Country Queensland, 4218
    FL, 33126, USA Australia
    1300 255 200 +1 866 234 7350 Mobile: +61412 007 838
    resoffice@ncl.com Email: tonyke@optusnet.com.au
    1st July 2019

    Hello NCL

    We have a cruise booked for February 2020 cruising on Norwegian Escape on the Western Caribbean from Miami after a two week snow ski holiday.

    Reservation: 40717505, 29th February to 7th March 2020.
    Latitudes: A.W. Kennedy: 235841061, S.G. Clayton: 23581062.

    We are enquiring if we will be able to store our ski bags on board the NCL Escape instead of having to have them in our cabin as they will take up too much room in our cabin.

    Weight Ski bag: 37.46lbs / 17 kgs, 4 foot 6 inches long, 1foot 4 inches width and 1 foot depth.
    Booth Bag: 37.03 lbs / 16.8 kgs, 2 foot long, 1foot 7 inches width and 1foot depth.
    Extra Bag about the say size: 37.03 lbs / 16.8 kgs, 2 foot long, 1foot 7 inches width and 1foot depth.

    This would be about the same for our other Ski friend’s baggage.

    We have also talked our friends, who are also skiing with us, into joining us on this cruise and will also have their skis and ski bag that they would like to store on ship as well.

    We have just finished a 7 day Pride of America cruise around Hawaii and whilst on board we did enquire with guest services if it would be possible to do this. They said they didn’t think it would be a problem; however they did not want to commit that it would be possible and that we would have to check directly with you.

    It would be most appreciated if we could have them stored in a storage area on ship rather than in cabin.

    We have also invited two other couples who we met last year on the Alaskan Sea/Land trip to come on this cruise so we could meet up with them again and they too have booked. They live in the USA.

    Yours faithfully

    Anthony (Tony) Kennedy

  • Bobbi Baker says:

    I took my last cruise with Norwegian 01/13/2018. It was awful. We had been loyal Norwegian customers for 10 years. After the cruise I periodically tried to send feedback to you on the cruise. Your “customer service” web site would not accept my feedback because the comments were too long. After reading a few of the comments on this site I realize there is no reason to complain. Your entire cruise line has become the Walmart of cruise lines. In short you no longer care about your customers. Your leadership team is busy lining your pocket books with money. You think thegravy trainwillgoon forever. It will not. Norwegian will eventually die and be sold out at a fire sale. In the interim your employees will be forced to work for increasingly lower wages while the top “leadership “ and the “board” will get richer and richer. COngrats to the top leadership, you are incompetent. Another prime example of what corporate America has become. Hope all of you personally go bankrupt.

  • Alan Miller, Eagan MN says:

    On June 7 I left my money belt with $400 cash, credit cards, drivers’ license, medical information and other papers in stateroom 9052 on the Norwegian Sky. I immediately filed a claim. I have spent hours and hours on the phone without getting a person to speak with. The claim, which you said would be investigated and reported back to me, was not. I constantly go on line with a frustrating non-answer. I am a Gold Latitudes member and a Norwegian stockholder. This is inexcusable!
    At the least, I should be able to get a response. Alan Miller — you have my contact information, which I will not place on this public site — but I expect to hear from you. Your claim service is worthless, and anyone, especially long time patrons are worth courtesy, and response. As I type this, once again I have “We are sorry to delay your call, and agent will be with you shortly” has been playing for over a half-hour, as it has done repeatedly for two weeks, and I have yet to speak to anyone!

    • Flora Herman says:

      You cannot run a business without human interaction. I have been on the phone 3 times trying to give a correct spelling of a name, all you get is a recording. Sorry I booked the cruise. ????????????????

  • Doris Basilico says:

    I have been trying to get through to the flight information line. No one picks up the phone.

  • Cynthia Towslee says:

    Have been trying to contact someone in guest services for two weeks without success in what I believe to be an error in my statement charges. I am constantly put on hold and have waited up to one hour on hold before hanging up. Would appreciate someone contacting me at 802 823 5494, I will be available all day on Thursday May 22nd. Thanking you in advance for your consideration in this matter. and looking forward to hearing from NCL.

  • Ron Lewis says:

    Please give me a number of the person in charge of new port of call in Bahamas. We are starting a new port of call

  • curtis and carolyn hicks says:

    Please give me a name of a person in the Corporate Office that will help me with an answer to our complaint regarding the cruise aboard the EPIC. 7 day cruise from 2/9-2/16/2019. A FAILED CRUISE , DISASTER. We filed all necessary forms to get money back, however your guest relations dept. says NO. This is CASE NUMBER 02433567 AND HAS BEEN GOUNG ON SINCE 2/19/19. I am fixing to take my story National. I can be reached at 919-669-3107, email-waynehicks25277@aol.com. A prompt answer would be appreciated.

  • lofty says:

    looking where to get a last minute cruise for a couple 80 years old for april out of mobile or new orleans lofty loftyjohnson7737@gmail.com

  • Joanne says:

    We are confused you advertise FREE, like your beverage package
    Than you charge $257.00 per person, so how can you advertise it as FREE. Than you tell us it’s for gratuities. I fell this is wrong, false advertising. When we get good service we are able to tip our server

  • Ella says:

    Unfortunately, I did not book my May 5 to Bermuda through an outside travel agent. Your direct line agents vs agent my friends on same trip as mine got better service and perks. I thought dealing with you directly would be the better deal. Unfortunately, I did not and I would not recommend your agency in the future.

  • Angela M. Lenihan says:

    Dear Mr. Del Rio, Mr. Kemp and Mr. Montague,
    Last year I had the most fun I had in the longest time on a cruise from NY to The Eastern Caribbean on the Getaway. My mother and I went to celebrate my 50th birthday. I asked to go because I’m a very ill woman and getting worse every time I seem to get bloodwork done. I have Systemic Lupus Erythematosus. It originally was just affecting my musculoskeletal system and skin. In 2016, I found out I was in Chronic Kidney Disease. This past year, my kidneys are getting closer to Stage 4 and now I have central nervous system involvement. I get depressed, anxious and have neuropathy in my arms and legs. I was told since I was adopted, it would be difficult to find a kidney and if I did my blood disorder, Lupus Anti-Coagulant would make transplant very risky. I was given about three live. I turn 52 on February 25. I am on disability and do not make a lot of money a month but have dreamed of seeing as much of the world as possible. I’ve had a special interest in seeing all the natural and man made wonders of this magnificent planet. I’ve seen many before my illness. one I’ve dreamed of since I was about since I was 12 was the Panama Canal. It fascinates me. The engineering of it and the beauty of crossing from one ocean to the other.
    At my age The Make A Wish Foundation doesn’t cover my dream wish. You three, on the other hand, offer an 18 day cruise from NY crossing this man made wonder to LA. I’m not looking for a suite nor any special excursions; however, I would love if you could help me out with fulfilling this dream in some way. I would love if my parents and my sister and her family could join me but I’m happy with just my mother to make sure I’m ok. The only other thing two things would be an unblocked picture frame window and a necessity would be a refrigerator filled with soft drinks, juices and water.
    I’m sure my mother would cover taxes and gratuities. I just cant afford a trip that would turn my dreams comes true.
    I am willing to send you any medical documentation on my condition. I do not expect a yes immediately; I do hope you will consider this. I will tell you this, when I was on your last cruise, while people were still boarding, I helped an elderly women who slipped on the stairs. She was in an unusual position, I tried to keep her body still and take her pulse until medics arrived and removed her from the ship on a backboard with a neck collar. I was a former NYS EMT-D 247309 and studied nursing until this life threatening disease took hold of my body. I never asked for any upgrade in room or any other type upgrade. There was a person at head. I’m not sure what became of her trip. I did my duty as former officer of city and state. I would also respond to any medical emergency like that again.
    I can be reached at the email below and my home phone 718-896-0264. Please understand I’m not a free loader, I’m trying to make a dream come true. take your time. I would appreciate a response you request.
    Thank You For Your Time,
    Angela Maria Lenihan

  • David Mitchell says:

    Hi. my name is David Mitchell I was an employee of NCL from 1994 through 1999,before that I worked for Tyber Trading as a Slot Technician, 1990-1994 that was the name of the Casino Concession on NCL at the time 1990-1994. I was the Casino Slot Manager for 4 of the 5 years with NCL I have great customer service skills and enjoy talking to people and answering there questions. I am now 65 years old but I am mistaken for a 50 year old all of the time. I miss the cruise line so much and I was hoping you may be able to find me a position on board or off.. Casino, Customer Service, etc. I am a Green card holder.

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