Where is Norton Antivirus Corporate office Headquarters

Norton Antivirus Headquarters Address and Contact

Norton Antivirus logo
  • Address: 350 Ellis St, Mountain View, CA 94043, USA
  • Phone Number: +1 650-527-8000
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 15,000
  • Established: 1991
  • Founder: Gary Hendrix
  • Key People: Greg Clark (CEO & Director)

Norton Antivirus Headquarters Location & Directions

Norton Antivirus Headquarters Executive Team

Name

Title

Gregory S. Clark

CEO & Director

Michael David Fey

President & COO

Nicholas R. Noviello

Executive VP, CFO & Principal Accounting Officer

About Norton Antivirus, History and Headquarters Information

Norton Antivirus was founded in the year 1991. The company has been active for almost 28 years now. In the year 1989, the company had launched Symantec Antivirus for the Macintosh. SAM 2.0 was released in the year 1990, which had incorporated technology allowing users to easily update SAM to intercept and also eliminate new viruses as well, including many that didn't exist at the time of the program's release as well. During the year 1990, Symantec had acquired Peter Norton Computing from Peter Norton as well. By the year 1991, USA computers were invaded by hundreds of foreign virus strains and corporate PC infection was becoming a serious problem. Then the company had launched Norton Antivirus for PC and compatible computers as well. The product was launched for almost $129 retail price as well. With the year 1998 version 5.0 update, SAM was renamed Norton Antivirus for Macintosh as well. As of the year 2007, the company had held a 51 per cent share of the market. The headquarters of the company is based in 350 Ellis Street. The name of the place is Mountain View, while the name of the place is California, USA. The pin code 94043.

Norton Antivirus is an American company that focuses on providing various kinds of antivirus software, to its customers in the USA. The software is available on both Windows and OS X. The current CEO of the company is Greg Clark. As of the current date, the company has more than 15,000 employees working in it.

The primary services of the company include allowing customers to purchase various kinds of anti-virus or anti-malware software products, that are developed and distributed by the company itself.

Norton Antivirus Headquarters Photos

Norton Antivirus Resources

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  • Rose Pacheco says:

    I purchased one of your Norton Virus products on November 8 , 2021, I immediately decided to cancel it and requested a refund. No one had gotten back to me or refund my bank. My Name is Rose Pacheco and my email is cvs6237@gmail.com. it was charged to my Navy Federal account.

     
  • Eve says:

    Someone posing as Norton has scammed me for $2000.00

     
  • Lynn Nelson says:

    Will be cancelling my Norton Antivirus as soon as it expires because Norton has no Customer Service Representatives from the USA who speak English clearly. In addition, Americans are lied to and told someone will be getting back to them. They never do. Very bad company. Going back to my previous antivirus program.

     
  • tonmoy says:

    I just received an email from billing Myra96352Lassiter@outlook.com and to tonmoy19498@outlook.com.
    neither of these are my email address. they say I am a valuable customer and are charging me $349.99
    forNorton 360 software, that I don’t have or use. they say please reach out to customer service at 1-831-318-6506. is this really Norton 360 Customer care or a scam?

     
  • Edmond Morris says:

    Your Customer Service (and I use that term loosely) is deplorable. I was sent an email telling me my subscription anniversary was coming up and I was eligible for a free computer clean up. I contacted Norton with the information provided and was assigned Case ID 64023158. I believe I was transferred twice before reaching a technician to perform my clean up. I failed to write down his name. He attempted to access control of my computer remotely but was never successful in his attempts. After approximately 2 hours he informed me I needed to install a different internet provider (he recommended Google, I used Safari) We ended our conversation

    2 days later I installed Google and again contacted Norton for the service afforded to me. This time I spoke with Freddie (I learned to verify their name before proceeding). Freddie was able to remotely control my computer and proceeded with the cleaning. Once complete, according to Freddie my computer was restarted. However, upon restart I had only a teal background. He had me restart the computer a few more times but with the same result. He then transferred me to Fevie. She had me go to System Preferences, Desktop and Screen Saver and reset my background. Success, for now.

    Later in the day I again wanted to use my computer. One of the first things I do upon logging on is to activate the Norton VPN. I was unable to do this because Norton would not load. All I had was a box that read “Pending” and a bar sweeping back and forth. I waited since the computer had recently been cleaned. No luck. I tried restarting several times but always with the same conclusion. The cleaning had somehow affected my Norton program. Again I called Norton.

    This time I was assigned Case ID 64147535. After a few long waits and transfers I was eventually put in contact with Bhuvan. He stated that he was going to have to delete Norton and re-install the program. Notice I said delete and not uninstall because this is precisely what he did. He took all the Norton files and dumped them in the trash. He then attempted to re-install Norton on my computer. Every indication was that the installation was successful. Unfortunately the program was nowhere to be found on my computer. He attempted to install the program at least 2 more time (I really believe it was 3 times) all with the same result. He said I would need to the transferred to a senior technician but all were busy. He would set up a call back and I would have a response in 24 – 48 hours. I explained that that was not satisfactory I had doctors appointment on the second day. IN CAPITAL LETTERS HE WROTE THAT I WOULD HAVE A RESPONSE IN 24 HOURS. It’s been 5 days and I still have not had a response from them.

    After 24 hours I called again and told them I needed to speak to a supervisor. Manish told me I needed to provide him with all my information again. I informed him that he had my information, my case ID’s and my phone number and he needed nothing further from me. After about an hour of demanding to speak to a supervisor he transferred me to Daryll. Daryll seemed helpful but after about 30 minutes on the phone with him he requested to set up a call back and asked when would be a convenient time. My response was “10 minutes”. He stated a supervisor would contact me shortly. After 8 hours and no response I contacted Norton again this time on a chat.

    My chat was with Aman Sharma. He told me the chat services and phone services are different and that I would need to call a different number for phone services. While continuing my chat with Aman I did call the phone service number and connected with Donna. Again I requested talking to a supervisor but was informed by Donna there were no supervisors working at that time. I asked when a supervisor would be available and she told me at 9:00 am. I asked what time zone and that’s when I found I was talking to the Philippines. She said I would definitely receive a phone call at 9:00 am this morning. I informed her and Aman both (since I was still chatting also) that I had a contractor coming this morning at 9:00 am and that I would be away from my house after that visit until 4:00 pm. Both assured me I would receive the call at 9:00 am. No call came in at 9:00 am or at any time this morning. I can verify this with both the contractor and my daughter who was here until 10:15 am. I proceeded to my scheduled appointments with one being where I could not carry my phone. Upon checking my phone around 3:15 pm I discovered that someone finally called me at 1:30 pm – when I had stipulated that I would not be available.

    Norton is a company of liars. I no longer trust them with my internet security. I will be checking elsewhere. If you decide to keep Norton then never let them clean your computer. I am very concerned about what else they “cleaned”.

     
  • mc says:

    I have been using Norton 360 for about 9 years and I consider be a good protection application for your computers and cell phones.
    I see that I am not the only one with the same problem, I had it with automatic payment and they charged me 3 times the value for one year of subscription, I called by customer services by phone and explained the problem to them and they gave me the discount that I found online and they gave me the Rest of the credit in my credit card, you need to pay attention when it is time to renew and if you not you will paid double for the one-year subscriptions is double.
    Customer service in India is very bad, it is better to hang up the phone and call for a customer service in Philippines is much better and more professional when you explains the problem to them they help you.
    NortonLifeLock is not secure in protection. they are theft I do not recommend listing in the program all credit cards, driver’s license for protection in Norton LifeLock, your information will be stolen by an employee who works at lifeLock customer service in India.

     
  • Not a Happy Customer says:

    The customer service is bad. I could not get a particle credit since I have not used Norton since I got a new computer with a different security company. Norton told be yes we see you last used our service in March 29 but you have 60 days to cancel your service. This company takes your money and doesn’t want to help you at all. Manager refused to speak to me and the Customer Service Rep told me to dispute this with my Credit card company of the charge. the Chat is not any better either. I would not recommend their service at all. Don’t give them any money run to another company for better service.

     
  • Igor says:

    Stay away! This company has turned into a bunch of thieves and fraudsters.

    Reading some of negative comments below, I am comforted knowing I am not alone. This company charged me twice for my subscription ($141.74 auto-renewal) for total of $283.48, even though I only have one subscription for the Norton Virus protection product (a service I have been subscribed to for over a decade). Instead of resolving the double charge dispute, they simply refunded one charge and cancelled my subscription all together without notifying me. So at this point, I am out $141.74, over 4 hours wasted on the phone with customer support, and no active virus protection. Thanks Norton!

     
  • Ron de Leon says:

    I contacted the tech support people from India, I got 2 different people after the first did not fix the problem and pretended that he could not hear me on the phone he cut the call. I called the second time and this time I got a female a very red individual that instead of fixing the problem that Norton 360 had cause, she cut the call without telling anything. My computer does not work now because of Norton 360, I need a satisfactory resolution to my problem. This tech support people are nothing but a bunch of uninformed so call technicians and rude to the power of 10

     
  • Brad Westbrook says:

    WORST customer service EVER!!!!
    My account was charged twice for the annual subscription and thru a Chat session, the rep was confusing and zero help even though I could provide proof of the double charge. At one point he asked why I was cancelling my subscription which I never stated! In hind site, maybe I should have cancelled when I had the chance. After this renewal period, I’ll remove my credit card numbers and NEVER use Norton again!
    Thanks Norton for being a huge pain in my @$$!!!

     
  • Talasman Daniel says:

    My subscription was automatically renewed without request more than 1 month before expiration date! Besides, a price 70 % higher than last year was automatically drawn from my bank account, without my consent! I sent an e-mail claim asking cancellation of renewal and money refund and nobody answered! This is cheating and theft by NORTON Company against customers! How can I solve this matter? I live in Romania and the office in charge for my area is Norton Dublin – Ireland.

     
  • Sterling Ketner says:

    Your protection packages are confusing, paid 160.00 in August now your trying to take another 101.00 in November. I stopped my automatic payment after I couldn’t get a ligament answer to why I was being charged again.
    When my service expires I’m done. If you want my business it shouldn’t take an hour on the phone being tossed around and never a conclusive answer.

     
  • Pissed Off says:

    You deserve to be hurt very badly. Stop putting up pop up ads all over my computer. Make it stop, you are driving me crazy. I wish extreme suffering on you.

     
  • Martin Morin says:

    We are LifeLock customers. I called today to update credit card payment information and customer service could not take a payment.
    If we aren’t valued customers and customer service can’t take payment, what is my next step?
    4106895925.
    Dr Martin Morin
    118 Andrew Ct
    Centreville Maryland 21617
    PS – I answered your questions and you locked my account.

     
  • Florene Nugent says:

    my account was auto renewed at least 30 days in advance….I have a membership for 395 days? WTF. I am unable to cancell the service. Have tried many many times. Conveniently you cannot reach anyone. Contact centre not open and its the only way to cancel. How convenient. I don’t need the service I have a chrome book..has its own service. I tried to cancel and instead it was renewed way before its due date. I am really pissed off. here is the case no. 42209185. Please set up so we can cancel without have to talk to someone and getting stuck with $119.00 that should never have been charged. I am sure this was done on purpose. and probably to many many people…so that Norton/symantic can make money at the expense of people…while not providing adequate resources to cancel what is not needed or should never has been charged in the 1st place. 416-399-5004

     
  • A W says:

    Endless automated over billing, inscrutable “surprise” invoices, impossible to resolve customer support where billing and tech live in isolate silos. I go way back but have finally reached my limit including about to go to BBB. Why would you buy identity support from a company that cannot master its own billing without what amounts to near fraud.

     
  • Guest says:

    Norton has a big problem within their company. Scrammers, liars and thieves.I have filed a complaint with BBB and I will file other complaints. I will come to Philadelphia and California if and when the time is needed to file within the court system. Your company needs to be investigated Norton and Micro PC is working together. For years there has been continue complaints about Micro Pc which uses different names but same business. In an article in Sevier County Ark. tells how Norton and Micro Pc is working together warning the people about this scam, that’s how I got scam through Norton who transferred me to Micro Pc Tech Support and I wasn’t the only one. The numbers they were using in this article was 877-333-6087 I know well, 908-955-4329 and 620-266-4420. No way am I going to allow these people to keep my money and to continue scamming others after years of doing this. Again your company needs to be investigated to get these people out of your company and behind bars, also check the reviews.

     
  • Alice Tenaglia says:

    I want to remove the Norton Antivirus from my computer. Speaking to your support tech has proven useless. Can Mr Hill or someone from your California office remove it for me. When I tried to use your Norton email I was given a Norton Virus Error Message.

     
  • al parkins says:

    I have been with Norton for a very long time and now its so hard to get a hold of a support tech, I was on the phone for three days before I was able to contact someone. I m afraid I m to old to be frustrated by the system you have in place so I will use another antivirus that’s user friendly to install,this is my last dance with Norton.

     
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