Where is Norton Antivirus Corporate office Headquarters

Norton Antivirus Headquarters Address and Contact

Norton Antivirus logo
  • Address: 350 Ellis St, Mountain View, CA 94043, USA
  • Phone Number: +1 650-527-8000
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 15,000
  • Established: 1991
  • Founder: Gary Hendrix
  • Key People: Greg Clark (CEO & Director)

Norton Antivirus Headquarters Location & Directions

Norton Antivirus Headquarters Executive Team



Gregory S. Clark

CEO & Director

Michael David Fey

President & COO

Nicholas R. Noviello

Executive VP, CFO & Principal Accounting Officer

About Norton Antivirus, History and Headquarters Information

Norton Antivirus was founded in the year 1991. The company has been active for almost 28 years now. In the year 1989, the company had launched Symantec Antivirus for the Macintosh. SAM 2.0 was released in the year 1990, which had incorporated technology allowing users to easily update SAM to intercept and also eliminate new viruses as well, including many that didn't exist at the time of the program's release as well. During the year 1990, Symantec had acquired Peter Norton Computing from Peter Norton as well. By the year 1991, USA computers were invaded by hundreds of foreign virus strains and corporate PC infection was becoming a serious problem. Then the company had launched Norton Antivirus for PC and compatible computers as well. The product was launched for almost $129 retail price as well. With the year 1998 version 5.0 update, SAM was renamed Norton Antivirus for Macintosh as well. As of the year 2007, the company had held a 51 per cent share of the market. The headquarters of the company is based in 350 Ellis Street. The name of the place is Mountain View, while the name of the place is California, USA. The pin code 94043.

Norton Antivirus is an American company that focuses on providing various kinds of antivirus software, to its customers in the USA. The software is available on both Windows and OS X. The current CEO of the company is Greg Clark. As of the current date, the company has more than 15,000 employees working in it.

The primary services of the company include allowing customers to purchase various kinds of anti-virus or anti-malware software products, that are developed and distributed by the company itself.

Norton Antivirus Headquarters Photos

Norton Antivirus Resources

  • James F says:

    I have to agree with Sandy H about the worst customer service. I will not be renewing my upcoming subscription if my issue is not resolved quickly. Still waiting a return response.

  • Sandy H says:

    It is clear from comments below that my experience is confirmed. Norton has the worst customer service experience in the industry. And the product is bad, with impossible service to help resolve. And forget getting a refund

  • DD says:

    I got an email today saying that I have been signed up for Norton for 5 years Norton has been the furthest thing from my mind yet the agent said when I called that if I did not cancel my subscription I would be charged as of today was very arrogant and rude someone from India I told them okay I’ll have my lawyer call they said I don’t care to have the president call to fix the situation I’m just going to wait and see if I have any charges come into my bank from them and block payments what a scam.

  • David A Sparer says:


  • merv Hill says:

    Had Norton 360 Premium Security for my computer which would have gone to January 2023.
    No longer want to renew it. Sent registered letters to 240 Queen St Brisbane and 322 Adelaide St Brisbane
    Queensland, Australia and returned insufficient address – had advised no longer want your security and
    have some other company. Seems without notification 30 days prior to end contract you may take money out for next year. YOU DO NOT HAVE MY PERMISSION TO TAKE ANY MORE MONEY AND I AM
    NOT SEEKING ANY TYPE OF REFUND. My email is mervern@bigpond.com Thank you Merv Hill


    I purchased a new subscription and I can not see it in my account. my old key isxfwdmpy89wyq2fpm6qyy27b72and my new one is x7yykpfvjkfryht8xqykjkb2h. my email is wagihmichael50@gmail.com I also have another email whmichael@aol.com please advice ASAP thanks

  • Sharon Bedell says:

    I just spent 2 days 2 to 3 hours at a time. This company took 300 dollars out of my bank and will not return it. WHAT A SCAM

  • Dawn says:

    So many many hackers are using your name to collect money. Sending a fake invoice and upping it so you will call them back and then they have you cornered!!!! Please stop this crap going on!!!!!!

  • James Holder says:

    Wanted to mention out of the blue I received an email from Norton Services, ” Thank you for using our services!
    Your transaction of $400.00 has been Confirmed
    Kindly check below the attached Invoice. ”

    I received and invoice saying that Norton had already debited 400 from my checking account. I had to call my bank and put a stop payment ($25) on the transaction just to make sure it didn’t happen. I haven’t used Norton for several years. Below is the name and phone number of the person that sent the email. I can forward the email to you if you send me your email. Thanks Jim Holder.

    This phone number and name were attached to email, which turns out to be SCAM!!!
    Best Regards,
    Lauren Lewis

  • Tereza Hernandez says:

    I called to cancel my 2 computer protections. I was transfered back into the cue. Finally, Shen from Indian said he was from cancellation. I said I’m 7 and I cannot afford to keep the services and need to cancel both he said he couldn’t find my email. I said I been with Norton for years, so he put me on hold serveral times and the last time I was on hold for a few minutes then hung up on me. I went to your website to cancel both at the end it said canceled and I would be charged until 2023. These are month to month services. I need to buy my meds, vitamins, and food which have gotten more and more expensive. Plus, these foreign countries have are no good. I’ve had difficult calling for simple things like changing my number which took 4 calls and your subjecting customers to these idiots. I contacted the Better Business Bureau. Please, stop payment immediately and refund the any money that from the balance of the month.

  • Harry Kuntz says:

    Do you have a subscription order#PL2296409541 for $299.99 for 1 year for Harry Kuntz?
    Received a letter that looks suspicious.

  • Carol Kay Marshall says:

    Why can’t I get any results in an attempt to fix my problem. I just get a runaround by different “solution” pages popping up. I would really like someone to just call me on my old-fashioned land line.

  • Patrick Davis says:

    On 05/09/2022, I updated the payment method for Norton Antivirus and VPN and was told by rep that it was approved. In 15 minutes I got 2 emails saying my Norton Antivirus and VPN were cancelled as requested! I called reps back and the false stories began: they were scam emails, programs not canceled, programs canceled, refused to switch me to supervisor, when they did the supposed supervisor continued the false stories, programs showed ok, then canceled, then OK, covering for reps, refused to connect to her supervisor, gave an Arizona address for corporate instead of California, said an investigation would begin but I would not be advised of results were. Honestly, I have lost ALL respect and confidence in Norton and will be looking into replacement programs. Corporate needs to overhaul their tech reps program!!!

  • Does it really matter says:

    This company is a joke, it turns out that once you are done using their product your account cannot be deleted and their support comes from India and if you try to have you information removed you get the passed to so many agents and there cant speak English what a Joke. So Norton is saying purchase our product and we get to own you and you have no say, no need to ever do business with such a shady company.

  • James DeLaLuz says:

    Current subscriber of Norton LifeLock Ultimate Plus for Family [@$419.88/yr) since 26Nov2021. Program fails to provide alerts for dark web monitoring of phone numbers, financial activities for transactions greater than default $500, changes (i.e. credit file lock) made to Equifax & Experian Credit Bureau, etc. Norton technical support indicated backend configuration of my account not yet completed for receipt and forwarding of alerts (after 3 months of active service). Norton not providing/rendering services advertised. Verified by receipt of alerts from other installed Identity Monitoring services: Experian IdentityWorks, myEquifax, and United States Office of Personnel Management’s myIDCare. Requested cancellation of program and full refund of $420 due to services not rendered as advertised. Corporate policy does not permit refund greater than $57 since activation made 26Nov2021. Request contact by Corporate Offices for resolution of established helpdesk case number.

  • Jeff Kinker says:

    May I please get a call back from someone in Norton 360 support, level 2 or above. I opened a ticket on 2/28, it is now 3/16. At least 4 T1 agents have unsuccessfully helped me.It has been escalated to Tier 2 at least 6 times, I have never received a call back from Tier 2 between the hours of 7am and 11 pm my time. At first, I was guaranteed a phone call back in 24 – 48 hours, 3 times and it never occurred. The last 3 times they assured a call back in 1-3 hours. It never occurred. My original ticket had been closed after 7 days, and only by calling back has a new one been reopened. This is not a support. My ticket number is 68749843 if they have not yet closed this one.

  • Barbara Richey says:

    I have been trying to reach out to Norton corporate offices because I am receiving invoices and emails stating “we have just installed on your system…..which cost $XXX.xx that will be billed to your account. I have received from Norton (with a name@gmail.com) in the parenthetical address. There is a company in San Antonio TX called Norton Company LLC which has 4 employees. They have an official looking internet address, but when I called, a person who is from India answered and made me reluctant to give any information because the person who scammed me was Indian. I just hung up. Norton corporate office should be looking into these illegal billings and people can get caught up in the scam. I did so I am trying to warn others.

  • Alisha says:

    Can I please talk to a customer service rep from the USA? I have concerns and would really appreciate it.

    Thank You

    Alisha Wheeler


    Dear Sir,
    I was member since 2008 with Norton, I renewed Norton 360 the price was too high, and already they renew it automatically for US$99 I requested to cancel it, then they reduced to be pay US#29 and they informed me that they will refund me US$70, and they send me email for that, my case No. 67903843 it seems to me in India the agent, it was very bad agent.
    Later I discovered that they transfer the amount to other bank which I have nothing to do with that bank.
    RMA Number: RMA1000000000010812595
    Amount Refunded: USD 70.00
    Order Date: November 11, 2021
    Refunded Items
    Norton 360™
    1 Year Subscription for up to 3 PCs
    Subscription Service Renewal – Qty: 1
    My bank account is Kuwait National Bank of Kuwait (NBK).
    After chatting with the person in charge, they told me that they do not have subscription on my name or my email, I checked my bank which answered me that they did not receive any amount to my bank account.
    I was disappointed and annoyed to see from comments on this site that others have also been massively overcharged via automatic renewal and also can’t get the help they need.
    Now I am retired and living in Jordan, my phone number +962797849751
    What I have to get my refund, US$70

  • Bev Rush says:

    I will never recommend this company.

  • Bev Rush says:

    My service was cancelled in November 26, 2021 and I am still waiting on my refund. The email the company says 5 to 7 business days but that is a lie. After speaking to someone in the Philippines level 2- you are told you must wait 4 to 6 weeks. Company is terrible, and I spoke with over 15 reps

  • J says:

    This is not a problem with the Norton Antivirus Company but with a fraud that uses the Norton logo and website simile. The comment below by mp explains exactly what happens.

    You get a bill allegedly from Norton Antivirus and number to call. You call a number and somebody says that the only way to get reimbursed for your payment is to download various apps. One of the apps asks you to state the amount that you were billed. Let’s say you type in $543. The screen shows $54333. They added extra digits at the end. They blame you for adding digits.

    Now they say that you have wired yourself money that isn’t yours, and they demand a repayment. The trick is to make you feel guilty. It’s all your fault.

    The fraud is clever. The fake Norton Antivirus website is very good. The fake bank website is very good too.

    One clue is that the accents of the manager “John” and and the initial contact “Rick” are odd. Rick had a strong Indian accent and John had a strong Indian or filipino accent.

  • K says:

    I have used Norton for years but doubt I will in future. I was astonished to find that I had an automatic renewal (which I don’t remember signing up for at all) which massively overcharged me for one year’s subscription. Today I asked for the automatic renewal to be stopped. I asked to speak with a Manager in my country’s Norton office or a neighbouring one… to ask about this and try to effect positive change. I was clear with my request. However, the supervisor at the call centre in India gave me a number which ended up taking me to a call centre in the Philippines.

    When you seek support on the website and click on ‘see local numbers’, you have to instead fill out an online form and then on the next ‘page’ it shows you an 0800 number for overseas.

    I was disappointed and annoyed to see from comments on this site that others have also been massively overcharged via automatic renewal and also can’t get the help they need/speak with a manager.

    I think this needs investigating by Commerce Commission type government entities in each country as it does indeed sound like Norton are stealing people’s money and have lost interest in actually helping. People need warning about them. I certainly will need to consider other options for anti-virus software.

    Norton, why have you stooped this low?

  • mp says:

    November 22, 2021 – I received an email from Gordon Fonsecaz, Subject: INVOICE INV22112021CA. The email stated my annual subscription to Norton 360 had been renewed and updated and an automatic debit to my bank account for $549. The email provided a phone number for urgent assistance or refund call 724-252-4743 and was signed Rick S.
    November 23, 2021 – I called the number and was transferred to someone named John and explained I hadn’t used Norton Antivirus in several years and did not show interest or request a subscription. I wanted to stop Norton from taking %549 out of my bank account.
    I gave John permission to access my laptop so he could set up the automated refund form, which I was required to complete. The refund form was an automated and as questions were displayed on my desktop, I typed in the correct responses (full name, address, phone #, name of bank and the amount of money I was requesting to be refunded – $549). I was told I could not use the backspace key or press Enter.
    The first time the form was run and completed, it did not function properly (Ask John), so I had to complete the information again. As I typed in the answers to questions on the screen, my finger accidently hit the number 9 twice – $5499. I caught the error and told John what had happened as soon as I saw the problem. The server processed the form so quickly there didn’t seem to be a way to stop software from automatically depositing $5,499.00 into my banking account.
    John was upset and I could hear him say over the phone that he would lose his job over this error. He put me in touch with Peter.
    Peter explained I had to pay back this money and I could use bitcoin or gift cards to repay the 5499. That I could only purchase $500 gift cards and send photos to him in text. This practice seemed fraudulent to me and I was vey uncomfortable with it. I didn’t understand why I couldn’t send the money via a registered check to Norton. He spent a lot of time online trying to set up different money transfer accounts but none of them worked.

  • joseph o lapiana says:





  • Rose Pacheco says:

    I purchased one of your Norton Virus products on November 8 , 2021, I immediately decided to cancel it and requested a refund. No one had gotten back to me or refund my bank. My Name is Rose Pacheco and my email is cvs6237@gmail.com. it was charged to my Navy Federal account.

  • William Solomon says:

    As with others, Norton is ruining my computer with constant pop-ups. Then they want to charge me for fixing the problem they caused. This company should have its business practices reviewed by whatever regularory authority is needed to keep them honest!

  • Dr. Charles H Blakeslee Jr. says:

    I have NEVER had popups . Now YOU send 10-15 a day. You didn’t respond when I had to terminate your poor service 18 mo. ago . I took computer to an IT DOD expert. 84 viruses found. Now in the last month continuous pop ups . Please STOP. Also many emails stating service contract will renew in 3 days. I don’t open . Names like Jesse Suiee (a pig call) email. charlesblakeslee50@gmail.com

  • Phillip Roberts says:

    Ever sense I purchased Norton 360, I have not been able to use the VPN on my computer. I have tried to work with customer service and it has been a disaster. You can’t get anyone that speaks good English or that knows what they are doing. If I don’t get someone to help me I will be cancel my subscription. I have wasted a lot of time on this and it should be a no brainer.
    Phil Roberts 503-708-2729 phillip.roberts@comcast.net

  • Mr.Chityal Inder. says:

    Norton Antivirus Company is a big scam. Took $120.72 out of Master Card and for some thing I never bought. Now the Escalation Team leader sent me an email that it would take 4-8 months to get my refund. Is this real company. It is not even possible to call or reach the head office. No email address either. The customer/technical service reps in other countries are also SCAMMERS, wanted to have an illegal access and control of my computer and I refused it. P Lease stay away from this unethical company. How can I get my refund? Can Government of Canada and the USA can provide protection to its citizens? Totally frustrated, Can someone help me?

  • Eve says:

    Someone posing as Norton has scammed me for $2000.00

  • Lynn Nelson says:

    Will be cancelling my Norton Antivirus as soon as it expires because Norton has no Customer Service Representatives from the USA who speak English clearly. In addition, Americans are lied to and told someone will be getting back to them. They never do. Very bad company. Going back to my previous antivirus program.

    • Stephen says:

      Agree. I called yesterday for tech support on Norton 360. After 15 minutes on hold, a person answered and transferred me to another department. I was on hold for 40 minutes. A tech support person finally answered and said she wasn’t trained to deal with my issue (which was a common one). She transferred me again. After 30 minutes on hold, I gave up. I tried the online chat but the wait was over two h!

  • tonmoy says:

    I just received an email from billing Myra96352Lassiter@outlook.com and to tonmoy19498@outlook.com.
    neither of these are my email address. they say I am a valuable customer and are charging me $349.99
    forNorton 360 software, that I don’t have or use. they say please reach out to customer service at 1-831-318-6506. is this really Norton 360 Customer care or a scam?

  • Edmond Morris says:

    Your Customer Service (and I use that term loosely) is deplorable. I was sent an email telling me my subscription anniversary was coming up and I was eligible for a free computer clean up. I contacted Norton with the information provided and was assigned Case ID 64023158. I believe I was transferred twice before reaching a technician to perform my clean up. I failed to write down his name. He attempted to access control of my computer remotely but was never successful in his attempts. After approximately 2 hours he informed me I needed to install a different internet provider (he recommended Google, I used Safari) We ended our conversation

    2 days later I installed Google and again contacted Norton for the service afforded to me. This time I spoke with Freddie (I learned to verify their name before proceeding). Freddie was able to remotely control my computer and proceeded with the cleaning. Once complete, according to Freddie my computer was restarted. However, upon restart I had only a teal background. He had me restart the computer a few more times but with the same result. He then transferred me to Fevie. She had me go to System Preferences, Desktop and Screen Saver and reset my background. Success, for now.

    Later in the day I again wanted to use my computer. One of the first things I do upon logging on is to activate the Norton VPN. I was unable to do this because Norton would not load. All I had was a box that read “Pending” and a bar sweeping back and forth. I waited since the computer had recently been cleaned. No luck. I tried restarting several times but always with the same conclusion. The cleaning had somehow affected my Norton program. Again I called Norton.

    This time I was assigned Case ID 64147535. After a few long waits and transfers I was eventually put in contact with Bhuvan. He stated that he was going to have to delete Norton and re-install the program. Notice I said delete and not uninstall because this is precisely what he did. He took all the Norton files and dumped them in the trash. He then attempted to re-install Norton on my computer. Every indication was that the installation was successful. Unfortunately the program was nowhere to be found on my computer. He attempted to install the program at least 2 more time (I really believe it was 3 times) all with the same result. He said I would need to the transferred to a senior technician but all were busy. He would set up a call back and I would have a response in 24 – 48 hours. I explained that that was not satisfactory I had doctors appointment on the second day. IN CAPITAL LETTERS HE WROTE THAT I WOULD HAVE A RESPONSE IN 24 HOURS. It’s been 5 days and I still have not had a response from them.

    After 24 hours I called again and told them I needed to speak to a supervisor. Manish told me I needed to provide him with all my information again. I informed him that he had my information, my case ID’s and my phone number and he needed nothing further from me. After about an hour of demanding to speak to a supervisor he transferred me to Daryll. Daryll seemed helpful but after about 30 minutes on the phone with him he requested to set up a call back and asked when would be a convenient time. My response was “10 minutes”. He stated a supervisor would contact me shortly. After 8 hours and no response I contacted Norton again this time on a chat.

    My chat was with Aman Sharma. He told me the chat services and phone services are different and that I would need to call a different number for phone services. While continuing my chat with Aman I did call the phone service number and connected with Donna. Again I requested talking to a supervisor but was informed by Donna there were no supervisors working at that time. I asked when a supervisor would be available and she told me at 9:00 am. I asked what time zone and that’s when I found I was talking to the Philippines. She said I would definitely receive a phone call at 9:00 am this morning. I informed her and Aman both (since I was still chatting also) that I had a contractor coming this morning at 9:00 am and that I would be away from my house after that visit until 4:00 pm. Both assured me I would receive the call at 9:00 am. No call came in at 9:00 am or at any time this morning. I can verify this with both the contractor and my daughter who was here until 10:15 am. I proceeded to my scheduled appointments with one being where I could not carry my phone. Upon checking my phone around 3:15 pm I discovered that someone finally called me at 1:30 pm – when I had stipulated that I would not be available.

    Norton is a company of liars. I no longer trust them with my internet security. I will be checking elsewhere. If you decide to keep Norton then never let them clean your computer. I am very concerned about what else they “cleaned”.

  • mc says:

    I have been using Norton 360 for about 9 years and I consider be a good protection application for your computers and cell phones.
    I see that I am not the only one with the same problem, I had it with automatic payment and they charged me 3 times the value for one year of subscription, I called by customer services by phone and explained the problem to them and they gave me the discount that I found online and they gave me the Rest of the credit in my credit card, you need to pay attention when it is time to renew and if you not you will paid double for the one-year subscriptions is double.
    Customer service in India is very bad, it is better to hang up the phone and call for a customer service in Philippines is much better and more professional when you explains the problem to them they help you.
    NortonLifeLock is not secure in protection. they are theft I do not recommend listing in the program all credit cards, driver’s license for protection in Norton LifeLock, your information will be stolen by an employee who works at lifeLock customer service in India.

  • Not a Happy Customer says:

    The customer service is bad. I could not get a particle credit since I have not used Norton since I got a new computer with a different security company. Norton told be yes we see you last used our service in March 29 but you have 60 days to cancel your service. This company takes your money and doesn’t want to help you at all. Manager refused to speak to me and the Customer Service Rep told me to dispute this with my Credit card company of the charge. the Chat is not any better either. I would not recommend their service at all. Don’t give them any money run to another company for better service.

  • James Sordello says:

    I had a malware issue and called for support. The tech took care of the issue but at the end of the call tried to sell me a 3 rd party protection software, not a Norton product for $399. I then confirmed he worked for Norton and told him I need to think it over. He later called me and asked if I wanted to make the purchase of the product. I again told him I needed more time.
    It seems Norton has a lack of control with it’s tech support term.
    What is being done about this issue

  • Carole says:

    Just got off phone with Norton agent. On phone about an hour. I wanted to know why I was billed $37.21 instead of the usual monthly of $27.98. He went through my computer and said a lot of “bad people” had gotten into my computer] and I needed a better plan that costs $399.00 for 3 years, no monthly. I had only wanted to know why I’m now being charged $9.00 more a month! Why didn’t Norton prevent the “bad people” from hacking into my computer? Contact me please or I will get another
    Carole Ferguson

  • Igor says:

    Stay away! This company has turned into a bunch of thieves and fraudsters.

    Reading some of negative comments below, I am comforted knowing I am not alone. This company charged me twice for my subscription ($141.74 auto-renewal) for total of $283.48, even though I only have one subscription for the Norton Virus protection product (a service I have been subscribed to for over a decade). Instead of resolving the double charge dispute, they simply refunded one charge and cancelled my subscription all together without notifying me. So at this point, I am out $141.74, over 4 hours wasted on the phone with customer support, and no active virus protection. Thanks Norton!

  • Ron de Leon says:

    I contacted the tech support people from India, I got 2 different people after the first did not fix the problem and pretended that he could not hear me on the phone he cut the call. I called the second time and this time I got a female a very red individual that instead of fixing the problem that Norton 360 had cause, she cut the call without telling anything. My computer does not work now because of Norton 360, I need a satisfactory resolution to my problem. This tech support people are nothing but a bunch of uninformed so call technicians and rude to the power of 10

  • Brad Westbrook says:

    WORST customer service EVER!!!!
    My account was charged twice for the annual subscription and thru a Chat session, the rep was confusing and zero help even though I could provide proof of the double charge. At one point he asked why I was cancelling my subscription which I never stated! In hind site, maybe I should have cancelled when I had the chance. After this renewal period, I’ll remove my credit card numbers and NEVER use Norton again!
    Thanks Norton for being a huge pain in my @$$!!!

  • Talasman Daniel says:

    My subscription was automatically renewed without request more than 1 month before expiration date! Besides, a price 70 % higher than last year was automatically drawn from my bank account, without my consent! I sent an e-mail claim asking cancellation of renewal and money refund and nobody answered! This is cheating and theft by NORTON Company against customers! How can I solve this matter? I live in Romania and the office in charge for my area is Norton Dublin – Ireland.

  • Sterling Ketner says:

    Your protection packages are confusing, paid 160.00 in August now your trying to take another 101.00 in November. I stopped my automatic payment after I couldn’t get a ligament answer to why I was being charged again.
    When my service expires I’m done. If you want my business it shouldn’t take an hour on the phone being tossed around and never a conclusive answer.

    • Brenda Harris says:

      Some is make me paid for this personal information did make a mistake charge service price $42.361 and have use Norton anit virus

  • Pissed Off says:

    You deserve to be hurt very badly. Stop putting up pop up ads all over my computer. Make it stop, you are driving me crazy. I wish extreme suffering on you.

  • Martin Morin says:

    We are LifeLock customers. I called today to update credit card payment information and customer service could not take a payment.
    If we aren’t valued customers and customer service can’t take payment, what is my next step?
    Dr Martin Morin
    118 Andrew Ct
    Centreville Maryland 21617
    PS – I answered your questions and you locked my account.

  • Florene Nugent says:

    my account was auto renewed at least 30 days in advance….I have a membership for 395 days? WTF. I am unable to cancell the service. Have tried many many times. Conveniently you cannot reach anyone. Contact centre not open and its the only way to cancel. How convenient. I don’t need the service I have a chrome book..has its own service. I tried to cancel and instead it was renewed way before its due date. I am really pissed off. here is the case no. 42209185. Please set up so we can cancel without have to talk to someone and getting stuck with $119.00 that should never have been charged. I am sure this was done on purpose. and probably to many many people…so that Norton/symantic can make money at the expense of people…while not providing adequate resources to cancel what is not needed or should never has been charged in the 1st place. 416-399-5004

  • A W says:

    Endless automated over billing, inscrutable “surprise” invoices, impossible to resolve customer support where billing and tech live in isolate silos. I go way back but have finally reached my limit including about to go to BBB. Why would you buy identity support from a company that cannot master its own billing without what amounts to near fraud.

  • Guest says:

    Norton has a big problem within their company. Scrammers, liars and thieves.I have filed a complaint with BBB and I will file other complaints. I will come to Philadelphia and California if and when the time is needed to file within the court system. Your company needs to be investigated Norton and Micro PC is working together. For years there has been continue complaints about Micro Pc which uses different names but same business. In an article in Sevier County Ark. tells how Norton and Micro Pc is working together warning the people about this scam, that’s how I got scam through Norton who transferred me to Micro Pc Tech Support and I wasn’t the only one. The numbers they were using in this article was 877-333-6087 I know well, 908-955-4329 and 620-266-4420. No way am I going to allow these people to keep my money and to continue scamming others after years of doing this. Again your company needs to be investigated to get these people out of your company and behind bars, also check the reviews.

  • Alice Tenaglia says:

    I want to remove the Norton Antivirus from my computer. Speaking to your support tech has proven useless. Can Mr Hill or someone from your California office remove it for me. When I tried to use your Norton email I was given a Norton Virus Error Message.

  • al parkins says:

    I have been with Norton for a very long time and now its so hard to get a hold of a support tech, I was on the phone for three days before I was able to contact someone. I m afraid I m to old to be frustrated by the system you have in place so I will use another antivirus that’s user friendly to install,this is my last dance with Norton.

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