Where is NORMS Restaurants Corporate office Headquarters

Hello
My name is Sandra
and I have sent video and message for a CEO or other to view video and I’m in hopes of someone making a change for the safety of the employees and customers. Money has been taken out of a safe under a register in front of restaurant while restaurant is very busy, full of customers. I noticed how very easy it could be for a theif to commit a crime in that restaurant making it very Unsafe for your Employees and Customers. Video was sent days ago on Instagram and message was sent on Norms website in comments as well. Please make this NORMS safe for us customer’s to enjoy with our children/families. Thank you.
P.S.
I’d like to hear back. Thanks

Stay away from the Ontario norms worst service I’ve ever had took over 30 minutes for a meal to be served ordered a club sandwich that comes with turkey and bacon they cut the sandwich in half one side had turkey the other side had not asked to speak to a manager the manager was working a waiter said he was the manager will never return to norms again

Compton needs Norms in our town center on Alameda. It’s off the freeway, at the blue line and on a major truck line. We only have 2 sit-down dining. Please, look at the old TGIFridays location.

You should open up a norms in Montebello in the old cocos restaurant

Rialto Norms
date: 3/19/2023 11:30 am 1/2 sandwich combo& lumberjack breakfast
server: Christy
ck#70021
tbl 74/1

Salad to my Half Sandwich was Sparse, a couple pieces of Spring mix next to the sandowich. It was a disrespect to us.. the breakfast was cold and smaller than usual..
then to top it off.. other servers were prespioring /sweat dripping down their face as they walked passed us with food in their hands.. It grossed not only us out, others were loudly commenting on the servers. I asked for a reg. side salad with iceburg or romaine.. A mgr came to say that they don’t carry or get that lettuce anymore, that Norms hasn’t received it for a while now.. I said then if I ordered a caesar salad, you couldn’t offer it to me? they said no..

we were so disappointed, and starving, but got up and left what was there, paid and went to cracker barrell.
I feel we deserve an explanation and credit for the $28.08 bill we paid…

I have sent numerous visit comments on the norms website with no response..
So I am Contacting YOU.. Corporate Now.

I never being so humiliated in norms like today from your manager in your Torrance restaurant.it was so embarrassing

I am from the Beaumont/cherry Valley area. There is not many restaurants in Beaumont, CA, which is a complaint with most of the residents here. There are also quite a few retirees in Beaumont. There is a lot of open space to put a restaurant. Please consider building a Norms restaurant in our area. I really think it would do very well. Please advise on this request. Thank you very much.

Went to 20420 s Avalon in Carson CA. My guest and I was sat at a dirty table and my steak was burnt. Wish to speak with someone in charge.

I’m a customer a manager at the restaurant in Inglewood horrible I try to ignore her but I can hurry up and eat my food and just left so now I’m making a complaint I just feel like some I need to say something. And I found out her name because I ask and employees that work there. Shannon Richardson She’s need some training on how to supervisor employees.

Concerns, kindly email me at your earliest convenience.
Thank you

I live in Calimesa Ca, Beaumont and Banning are just east of Calimesa. It would be so awesome if Norms would put a restaurant in our area. The Bobs Big Boy off of Calimesa Blvd and the #10 Freeway shut down some time ago. Please consider putting in a Norms maybe at the Bobs Big Boy location or somewhere in Beaumont. Hope you read this. Thank You

The corporate phone number should be 562-804-4485. Also, I sent an email to the one showing above ( info@normsrestaurants.com ) and have not received a response after 4 days.

We have been going to Norms for decades and never had any problems. But when we went to the Norms in El Monte the server and the manager were rude and condescending. The server Jesus gave us attitude regarding the redemption of prizes received as part of a Mother’s Day promotion. He then left us sitting without taking our order for about 20 minutes. Then he made some snarky comments and I said I would like to talk to the manager. When she came she was even more rude and condescending than he was. We ended up leaving and eating elsewhere. If you don’t care about our money, you should care about your corporate reputation. If your people have problems with promotions, then don’t do them. The people we dealt with had no idea about how to deal with the public. We definitely will not go back to the El Monte Norms.

I went to Norms in Van Nuys last night to celebrate my grand daughters graduation. June 2, 2022. The manager allowed a homeless man to sleep on one of the waiting couches the whole time we were there. When it came time to lock up the restaurant they locked up allowing the homeless man to continue to sleep on the couch. When I questioned it the hostess said it was her managers choice and it was above her pay grade to question it. It was extremely unappetizing to see that and I still cant wrap my head around it. I feel it’s an issue that should be addressed.

i live in morongo valley ca. everything has closed here since covid we lost our denny’s and sizzler, we need a Norm’s!!!

I didn’t get the opportunity to make a purchase as the person who was acting like he was going to take my order told me that they didn’t have the food that I wanted which was the box meals that is on the app, then I asked for the all day breakfast, could not have that and then he asked me how I was going to pay. At this point I felt like he was judging me by the color of my skin. I was in a predominantly Hispanic environment and I am black. I would bet that I had more money on me than was in that cash register.
This Norms Restaurant is located in El Monte.

encino ventura blvd store.

good service.

turkey dinner could of been
100 % better!!

first time visit & may be last for myself & family$

I visit you’re Norms on La Cieniga. Several times a week. So I feel I’m a loyal customer. In the passed few months, I have had a problem with two of your servers. One was a female, her name is Mina, she works both morning and evening. Last week I visited that Norms for dinner and was given her station. When I approached her station she refused to serve me and assign me another server. This refusal was because of a previous problem with her. On another morning more recent, I went to breakfast at that Norms and was served by a male server named Rudolfo. I ordered eggs scrambled soft or easy and an English muffin. The eggs where overdone so I sent them back, but as he left me, he said something derogatory such as I was a difficult customer. I did tell the manager and she corrected it. My point is, I was not belligerent or unreasonable but only asking to have my food cooked the way I like it. I don’t appreciate these servers disrespecting me for no reason for wanting my food a certain way. I’m paying you or them for my food. I don’t want to get them in trouble but they need to treat customers in a better way. Thanks

Waited 20 minutes for the waitress to acknowledge us, even though she was at the tables around us 5 times. 3 managers doing nothing but walking around as the kitchen called out ‘clear the window ladies’ 6 times in 30 minutes. Waitress finally brings our salad and soup, immediately followed by our cold meals. The manager did take care of our bill, and rightfully so since we refused to eat cold, pasty pasta, cold potatoes and cold, dried eggs. Arrived hungry, left hungry and extremely disappointed. This will be the experience we share whenever someone talks about Norms and, needless to say, we will never again go to any Norms.

Rialto Renaissance

Visited La Cieniga Norms yesterday 10/21 for breakfast. Ordered 2 eggs soft and sour dough toast. My eggs came back well done. Sent them back again they were under cooked. My waiter said verbally I was a picky customer and walked away. I asked for the manager and told her what happened. She redid the order to my satisfaction. But I really wanted a apology from the waiter. I won’t get him again as a waiter. I go to this restaurant several times week sometimes twice a day. Also your corporate office never answers their phones.

On Sat 10/9/21 at 3pm My wife and I visited the new Norm’s in Rialto CA (Renaissance Pkwy). I had not been to a Norms in 30 years and I will not be going back. My wife and I sat waiting for someone to take our orders for 30 mins. 2 ladies were seated 10mins after us and the manager saw them waiting and took their drink order. I stop him and let him know we were there first and he apologize. But we still sat waiting for someone to take our food order. A lot of waiters we’re walking around but no one stopped to say anything to us. We finally got up and left. It’s some of the worst service I’ve ever seen in a professional restaurant chain. I know my wife and I are insignificant to your corporation but the service should have much been better. Like I said, I had not been at a Norm’s in years and I won’t be going back any time soon.

The Norms in Huntington Beach. The Manager Joann an employees are very unproffesional !! The manager will argue with the customers, an tell them they are liers because she doesnt know what some of the menus items comes with an she wont bother to go lpok. Its just easier to tell the customer they are a lier. She is very “GHETTO,” no class !

I live in Lancaster and I miss Norms so much. We need one in Lancaster or Palmdale ca. I hope you all consider this.

there is a empty restaurant on Centinela and Ocean Park that used to be a Coco’s we need Norms back in Santa Monica/WLA area there used to be one in Santa Monica and one at Pico and Sepulveda both are
gone please consider putting back Norms thank u

CoCo’s restaurant in Sun city, Ca (Menifee,Ca) is closing today 5/12/2021 for good. Great Location for Norms. We would love to see Norms out here in Riverside County. Menifee/Temecula area.

Horrible Service, waited for 20min n watched my order sit in the warmer. And finally asked why my order has been sitting so long, n the answer I got was I was on Break,,,, OMG IVE N MY ORDER WAS CRAPPY, my grilled cheese has curled up,, n my French fries are sad looking,,,,

I work at home and I visit Norms every Tuesday. I ordered 3/1/21 and was very disappointed. I went to pick up my order and my steak was not ready. I didn’t mind waiting but I got my order and rushed home to start work. We ll my steak was supposed to be medium well, it was raw. I called the restaurant back and after the phone rangfo 5 minutes the girl answered and I started to explain why I was Calling and she hung up on me. Is that how Norms trains their employees? I would like a response
Valencia Oldham
562 324-0703

my name is Renee Norris I just left a prior message to this one also server number 74 at the store and Euclid at 1125 North Euclid Street in Anaheim I didn’t receive my steaks for the $40.56 I spent plus my tip but the service was wonderfulI would definitely go back to your restaurant again and definitely would have that server again he was absolutely courteous and wonderful thank you very much but I would like to have my certificate or my steaks again my number 714-317-9044 at 5345 stonehaven drive apartment 210 in Yorba Linda California 92887

I had lunch at your Norm store 1125 Euclid Street in Anaheim California the date was 5/29 2020 time 1853 server number 74 I spent $40.59 I was told I was supposed to receive a complimentary steak I did not receive it my name is Renee Norris phone number 714-317-9044 my address 5345 stonehaven
drive apartment 210 Yorba Linda California 92887 I was told to call and complain about this so I can receive my steaks or certificate

Very disappointed with the service and disnt get all my meal and still paid for it..don’t go to the imperial and Crenshaw location

I was very disappointed with my recent visit with food this is also my 3 time being dissatisfied! My son who is disabled loves French fries and was upset with what he received I spoke with the waitress who then gave me a new batch which happen to look the same I asked to speak to a manager who then asked if I did not like crispy fried I said maybe if I ordered them but I did not order them crispy this goes beyond crispy they were disgusting! She along with the waitress thought I was just being picky but with a child with dissAbilities does not understand why his fries were hard and he spit them out this is ridiculous I say please change your oil for goodness sake! Or I will change where my family and I eat!

I recently applied to be a part of the Norms Family & was treated with such bigotry and discrimination. When I think of Norms in L.A j think about my childhood. I am a black Hispanic who’s fluent in Spanish and have enough experience as a server. On 3.4.2020 I had an interview for the upcoming and grand opening of the Rialto Renaissance location. I believed Norms would give my city some diversity but upon arriving the interview the restaurant was still under construction workers who pretended to not understand my Spanish although I’m fluent “I just look black”. I walked around until I found an interview trailer which I was greeted by “ARMANDO VARGAS”. 1325 w Renaissance pkwy Rialto,Ca. I noticed 2 Hispanic women who were getting hired on with no EXPERIENCE in the food industry and believed I had a chance. Mr. Armando didn’t open up about the new location or the hiring process after I asked at the end of my interview. My interview consisted of verifying my employers. Insinuating I don’t work for the restaurant I work for. Due to not enough hours I was looking for an opportunity in becoming part of the Normd family. Mr.Vargas is part of the problem in our society. When I go to a restaurant with diversity, he clearly is filled with bigotry. He can’t explain anything about the job opportunities at this grand opening but can collect my employers number to ask about my work ethics? What if I don’t want my job to be contacted about me planning on leaving? Why weren’t these Hispanics asked for their employers to be contacted. This place isn’t even open and I can tell you now “THEIR WILL BE NO DIVERSITY AT NORMS RIALTO”.

Hi My Name is Denyse Leblanc.

First i must say that English is not my native language so please forgive me for any English errors, thank you.

I normaly frequent Norm’s restaurant on Sherma in Van Nuys CA. But today i was not able to get anything to eat because the manager Shannon Richarson would not allow me,instead she kicked me out of the restaurant. I normaly go into the restaurant with my shoping cart, so i look as if i am a homeless persone…today i use the restroom then wash my hand and arrange my head scarf, at the same time i was complimenting this beautiful Espanic woman child as to how beautiful the child was and i was proceeding on my way out of the restroom when the manager mrs Richardson tells me in a very rud manner while other guest could hear “to be on my way! ” and accused me of washing my body in the restroom. So i told mrs Richardson that i was not washing in there and i pointed to the beautiful Espanic woman that i spoke to in the restroom and ask her to tell the manager mrs Richadson, if she saw me clean my body in there, the Espanic lady told the manager that i was not taking a bath in there but the manager could careless and keeps buging me to get out of the restaurant, while i am trying to look at the menu to get some food to go. So i told her “that she is a resist bitch” and i left the restrant. Mrs Richardson should do her home work and look before she accused and kicks anyone out the restaurant. One of the worker at the restaurant told a lie to the manager that i was taking a bath while that employee had the restroom door wide open, how REDICULOUS is that. AND I WAS NOT TAKING A BATH NOR CLEANING MY BODY IN THE RESTROOM ONLY MY HANDS AFTER I USED THE RESTROOM. If i can and i could find a lawyer to represent me, I WILL SUE NORMS AND YOUR STUPID RACIST MANAGER MRS RICHARDSON, so you better pray that i can find a lawyer.

Denyse Leblanc

I live in the Inland Empire in Chino, California. The nearest Norms is in Claremont, California, which is a long distance from my home. I have been patronizing Norm’s for over 50 years. When I am in LA I frequent the La Cienega Norm’s. . It would be wonderful if you would open a Norm’s in Chino. We have the perfect location on Philadelphia Street. We have two locations, one was a Marie Callender’s and the other was an Olive Garden. It would be wonderful if you would come to my area. I know you are opening one in Ontario Mills, but that is also miles away from my home. . I hope to see a Norm’s in my area real soon. Thank you for your cooperation.

I got kicked out because I was asking questions about the menu plus how long it was to seated.

I go to the Norms in Whittier CA, it’s frustrating to know the system has to reboot at 7 am and it could take up to 20 min when paying with a credit card. This happens every Sat & Sun not sure about the week days. I don’t see how a big Restaurant chain doesn’t have this fixed

Dear Janice De Rouen,
I am writing in rebuttal of your Norms Commercial showing a child with a hat on and walking into a wall. THAT’S NOT FUNNY!
What are thinking? I am an educator and seeing this is offensive, child endangerment and should be removed off the air. I don’t know who your ad agency is but it obviously was approved by someone who doesn’t know what they are doing.

I will not go to Norm’s until your commercial decisions make better choices.

Sincerely,
Francene Beaman

I would have to report this as an educator if I saw anyone of our families doing this to a child.

We went to norms in Huntington Beach and the app does not work it tries to open then it shuts itself off and we did not get a rewards the restaurant was saying that the other customers were complaining about that also so please fix your app so I can get my rewards

Bessie Coello
4 hrs ·

Bessie Daniella
5 hrs
Yesterday my grandfather went to have lunch at his favorite local place NORMS Restaurants in North Torrance with my grandma and Mike. Right when he got home, he realized with complete desperation he left his hearing aid on the table. Immediately, they went back knowing it was likely in trash. But, here’s the sad and disappointing part of this story….the manager Rene P. wouldn’t allow us to search the trash. We didn’t ask the employees to search, we said we would do it. We even offered a $100 reward if anyone found it. But still, the manager was adamant about not allowing us to search for his much needed medical device. After several attempts by our family, this manager agreed to allow us to search the trash with the condition that we remove ALL of the dumpster trash OFF the property and search for it ourselves.

What a shame. What an embarrassment. Norms prides itself in Caring and being a Friendly neighborhood place. Even their slogan is to Make Caring the Norm. Yet this experience has left an awful and distasteful memory, never to return again. Now my family has to come up with thousands of dollars to replace his medical device that he has to go without.

My 89 year old grandfather had been a loyal customer for decades. some of the servers recognize him all the time from years of being a loyal patron. So sad to feel this hurt.

Nothing better then Norms!

They brought the wrong order they are out of are desserts and never offered a discount and I came on Monday for all you can eat ribs they told me the only thing that is all you can eat is fries I think you should do something about this

I live in Hemet, CA. there is everything available to us here EXCEPT NORM’S! We are largely families and seniors. I have talked to a lot of people out here and everyone of them says a NORM’S would be a great addition to the community! There is a perfect location at Sanderson and Florida (Main intersection in the shopping district here) that used to be a COCO’s. All you have to do is look into it and we can have one of your fine restaurants here in Hemet!

Hello Norms, my husband and I live in Victorville Ca. We would love, love to have one your Restaurant in our area. We have allot of open land. So please come on up and make the high desert happy. Thank you. ♥️

My wife Granddaughter and myself were at dinner at your Huntington beach location . Four people and a dog came in and were seated two booths near us. My wife and granddaughter got and waited in the car .I paid for their meals and finished mine. My wife is a Registered nurse and will not go there again. Service dogs are not allowed in hospitals.