Where is NordicTrack Corporate office Headquarters
NordicTrack Headquarters Address and Contact
NordicTrack Headquarters Location & Directions
NordicTrack Headquarters Executive Team
Name | Title |
|---|---|
Colleen Logan | Vice President of Marketing |
About NordicTrack, History and Headquarters Information
NordicTrack was founded in the year 1975. The company has been active for almost 44 years now. The founder of the company was Edward Pauls. The brand is very well owned and managed by Icon Health & Fitness and is headquartered in Logan, Utah. The company has been manufacturing exercise equipment since the year 1975. The headquarters of the company is based in 1500 S 1000 W. The name of the place is Logan, while the name of the state is Utah, USA. The pin code is 84321.
NordicTrack is an American company that focuses on providing various kinds of exercise equipment, to its customers in the USA. The current vice president of marketing of the company is Colleen Logan.
The primary services provided by the company include allowing customers to have a retail presence in order to purchase various kinds of exercise equipment, that are manufactured and sold by the company itself. The company is also known for its classic Nordic ski machine, low-impact exercisers, ellipticals and incline trainers as well.
NordicTrack Headquarters Photos
I purchased a Nordic track treadmill (and utility weight bench) in November of 2020 with White Glove delivery. The utility bench had a broken piece and some missing washers. Not all the items we had ordered from Nordic Track arrived and the White Glove delivery people (who had received our treadmill) refused to touch any items sent directly to us such as other equipment and the mats for under the units. The White Glove delivery person took the treadmill out of the box outside the house and slid the treadmill framing down the stairs banging it against the wall and stairs. They would not set up the unit other than to plug it in after assembly and saying they need only to show that it powers. Nordic track is telling me for the past almost two weeks that a supervisor / manager will be calling me back. No-one has called yet. I have called and called to them with no assistance. Nordic Track used to be such a great company. What happened?
Does anyone know of a phone number or way to reach the executive office for assistance? We have used online chat as well as phoned to Sales, Customer Service, Warranty, Returns, iFit, and to TD, and by phone have only reached Sales where we have been given lip service that we are on a list where a supervisor / manager supposedly will call us back. I do not expect to ever receive a call back from them. Has anyone gotten satisfaction and if so, how?
To: Ciara Barker Team Lead I am extremely frustrated and disappointed in the service provided from NordicTrack on this equipment. A snap shop of sequence below:
-Equipment went down in June
-Part was ordered July 1, said it would be two weeks
-sent email in July requesting update, and no response
-sent another email in Aug, no response
-Sent a DM and no response
-Part finally arrived Sept 2 (Over 2 months, 2 get a part that is under warranty
-Old part would NOT come out, spent 1.5 hours on the phone with tech. Once part would not come out, contacted tech assist.
-Informed tech rep that part would not, he suggested to use video. I explained to Zack, that it was 95 degrees in the garage, and miserable
-Requested tech to show up because part would NOT come out, He said he contacted Team Lead(you), request was discouraged/denied.
-Zack then suggested to move roller pin (still 95 degrees in garage), I expressed an pother request for tech to show up to install, again discouraged/denied
-The suggestion failed, I again suggested to send tech to repair, again discouraged/denied.
-There were 3-4 times I requested assistance for a tech to come on site to repair, because treadmill was still under WARRANTY.
Now if NordicTrack believes that NOT responding to emails, keeping customers on the line for over 1.5 hours, denying tech on site multiple times, is acceptable or if you would accept that, then NordicTrack has lost its way.
As I expressed to Zack, based off the extremely long wait for the part, the denying of assistance on site, 1.5 hours on the phone, no responses to email, an extension of 6 months is at least NordicTrack can do to make this right.
I retrieved the POC for ICON Fitness below, Corporate Office. If there is another person there, I need to get this info to, please provide that name and number.
(Colleen Logan, VP, Marketing at ICON Health & Fitness, Logan, Utah)
I have a bike, which I have never been able to use, that was shipped to me defective and it’s been 1 ½ months and now I have to wait another 3 to 4 weeks to see if the parts which supposed to have been ordered shows up. This is ridiculous after spending $1000, and that it needs to be returned and they want to charge freight and restocking fees for returning a bike that came defective and never worked. TERRIBLE CUSTOMER SERVICE AND REALLY THERE IS NO REAL CUSTOMER SERVICE.
DONT BUY Norditrack. No customer service you can reach. We bought Brand new rower $2800, waited 3 months, it’s here. Connected to 395MBps Wifi still staring at spinning circles on shitty IFiT screen. No Bluetooth, just absolute garbage. I spend my workout time playing technician. We are Sending this POS back.
This is the worst company I’ve EVER tried to deal with. They have NO customer service.
Worst customer service. Have sat on hold for over an hour 3 different times. They will only send you a part to see if it fixes the problem and if it doesn’t you have to sit on hold to order another part to see if that fixes it. They are often out of stock and you need to wait for it to come in to see if it fixes problem, if not you start all over again. Supervisor does not help and reads from script saying they are sorry, WORST CUSTOMER SERVICE EVER. If you are buying a product you do not wait on hold just if you need to fix it. They say they ordered parts but if you do not get a confirmation then you need to go back and sit on hold to order again even if your technician orders parts for you
It’s horrible that so many people here and in other reviews that I’ve read are experiencing the worst customer service ever! I’m so upset for buying a $2k bike that has been sitting at my house for over two month broken. They think it’s the controller and the part has been on back order for several months with no ETA. Customer Service is a complete joke!! I don’t understand why a company like this is so bad with customer service, their shipping company is bad and their machines are bad! Shame on me for not looking at the reviews first.
Worst customer service I have EVER experienced. The customer service person says “yep” and “nope” and doesn’t apologize for the mistakes the company makes. I contacted the CEO himself and received no reply. It’s been over a month since I made my purchase and it hasn’t arrived. Tracking system is a joke. Says it is headed to you, then restarts over and over. I should have listened to the reviews and bought a more expensive machine or from a more reputable company. Don’t think people on here are the exception. We’re the rule with this company. There may be one or two people who have a good experience. I spent over $2000 dollars and at this point I am refusing delivery and taking Nordic Track to court.
I got the S15i bike for Christmas. The right crank arm wore out within days. A replacement was installed by a tech a month later and the left crank arm started falling off days later. Parts backordered. Wait another month or so with no bike. Parts come, I install them myself and the bike works for 2 months. It is great on the rare occasion that you can use it. Then the resistance system stops working. Three parts ordered, 1 is back ordered (the main controller just like a few reviews below. I have been waiting 6 weeks and not only has the part not come, they cant even give an estimate of when it might come. My bike has been functional for about 10 weeks this year. Nobody seems to care at all. Nordic Track once had a good reputation. Run away. It seems to be a poorly manufactured piece of junk that will never work for any period of time. I hope to see mine to someone to use as a mooring and cut my losses.
Purchased the bike it came broken, after 4 attempts and terrible customer service reps I was in touch with someone empathetic. I was told by Michelle Dominguez that a technician will be in touch in the most 5 days, I gave it two weeks and nothing. Not only did a technician not call, I can’t get this representative to return an email or a phone call. I was told in order to return the broken bike there would be a $300 restocking fee. Now I started making payments on a bike I haven’t used not once and they sent me electrical parts to replace like I am a technician. Hopefully someone reads this and responds to me. Norditrack is the worst customer service I ever received.
Terrible Customer Service, on hold forever, they don’t return calls (have gone into their call back feature several times, but they never call back) and their on line chat never works. Terrible experience. Want to purchase a S22i cycle, but am seriously having second thoughts if this is how they operate. Don’t quite know how they have been in business since 1975 with this type of Customer Service.
Don’t buy this bike. I’m having the worst experience ever. I purchased the s22i (less than a year ago), it took over a month to receive, it’s now broken and the part has been on backorder for two months with no ETA. There is no guarantee that the part will fix the bike and I’ll be out of warranty next month. Customer service is a joke!
Got wonderful commercial spinning bike s15i. Within 4 weeks the main controller is not working. Tried to get a new one, none in stock. Back ordered. Is anybody in higher position doing anything about this? I’m reading a lot about customer service issues. I would have recommended this bike to many but as of now I would recommend to no one. Based on customer service and electronics broken in less than a month.
I’m having the same issue but with the s22i. The controller has been on backorder for over two months. I reported them to them to the BBB and finally someone reached out to me but no solution yet. I came to this site to see if I can write to the CEO or someone because this is unreal. My warranty ends next month and they don’t even know if the controller will fix the bike.
Worst customer service ever. Debbie the Supervisor in returns in useless. I received a broken bike and was told that I am responsible for the shipping charge. Refund was provided for bike but not shipping. How do you run a company with such ridiculous rules. Buyer BEWARE!!
Worst experience with a company in a long time. Ordered my exercise bike, it came and during assembly has 2 parts that needed to be shipped because original ones were broken. New parts came and one of the new parts was broken again. I have had the bike for a week and a half and still can’t use it. Called to start the return process and was told I had to pay a $250 return feel plus a 10% restocking fee. So essentially read the fine print. The return policy is not free and you do not get a full refund. I highly encourage everyone to read the fine print before you order and shop around.
This is the worst customer service ever, how does the company vice president or ceo not know this or if they do why do they nothing about this. I see y there is no email or direct number to these people. I have been directing my friends and family to peloton for bikes, because of the horrible customer service. Please someone contact me so i can get my new bjke fix. I only had it for 5 days.
COMMERICAL treadmill.broken in less than 5 weeks. Customers service unacceptable for such a large well known company
THE WORST CUSTOMER SERVICE EVER!!! I can’t reach anyone and every time I receive a call back they disconnect me!! I’m so sorry I ordered from this company!!!
i bought two equipment should i cancel or not they are horrible on customer service
I need help been on the phone for hours and nobody answer the phone
Would Never order from you ever again!!!! I ordered a bike on November 29. And paid extra for the white glove delivery which was a huge mistake. Your team says that they pass it off to XPO logistics on Dec 20th. XPO Logistics is telling me they have no delivery dates available until after the first of the year. Do you realize that that’s six weeks to get delivery. Do you have any idea what terrible chat service this is. And do you guys realize how painful it has been dealing with XPO Logistics???? They are terrible. I would never recommend to any of my friends or family to buy anything from you. They will see my bike in my home and I am going to let them know what a complete nightmare it has been trying to get a bike from you guys. This has been the worst shopping experience I have ever had in my entire life. A complete nightmare!! An people are paying you extra money so XPO Logistics can hold out product 2 to 3 weeks after they receive it. And you think this is just ok???? It sucks on a customer service level. Would never recommend to anyone to buy from you!!!! Nordictrac is been a NIGHTMARE buying from you.
Bought a rower beginning of October, 2019. It hasn’t worked properly since day 1, but didn’t realize it until after a month since my wife nor I tried a different resistance level until we thought we were ready to advance. Well, resistance isn’t working, and it’s been over a month since the issue was reported, and it still hasn’t been fixed – 2 different parts on back order which have now since arrived and been delivered, but the Service Technician(s) won’t return texts or calls to setup appointment to fix. Customer service is the WORST I’ve EVER experienced! Called twice. Spent 30 min and 45 min respectively ON HOLD! UNACCEPTABLE! Was never told parts were on back order. After 11 days waiting for the first part, I called, and guess what, it was miraculously in stock, and they sent it out. It arrived 3 days later without any instructions on how to install. I was told it would be easy, but without instructions………SURE! After spending the 45 min waiting to be helped again, I was told I should have been offered help from a Service Technician, and that another part might be needed in order to fix, and that they’d send the part out immediately. Well, again the part was on back order, and again, I wasn’t informed until I contacted customer service AGAIN! TOTAL CRAP!! Now, I FINALLY have all the parts suggested for fix, and the Service Tech won’t return texts or calls. UNREAL! THE WORST EXPERIENCE I HAVE HAD WITH ANY COMPANY EVER!!!!! It’s obviously a lemon, yet they won’t replace, and was told that if I wanted to return it, it would be $250 for shipping, plus a re-stocking fee! ARE YOU KIDDING ME??!! IS THIS REALLY HOW YOU TREAT YOUR CUSTOMERS??!! OBVIOUSLY NOT INTERESTED IN KEEPING YOUR CUSTOMER BASE! TOTAL CUSTOMER SATISFACTION INDIFFERENCE!
Hello I purchased a commercial incline trainer in 2017 for $ over $1,700.00 I am a Disable veteran and to me that’s a lot of money. Just so you know I suffer from cranic PTSD and cannot be around people so I exercise at home and running relaxes my mind which is a good thing for people that suffer my mental illness.
Well my incline was not working I called to have it repaired it all went well the parts came quickly the tech called and was very nice. During his inspection of the machine once we turned it on its side he noticed a line in the metal frame. He got his flashlight and found out that it was a crack around the frame bar which id warranty for life and would call for a replacement of the machine. So he did not want to waste the new part and did not put it on and told me not to use it. I waited a week to get a call and nothing so I call customer service the lady told me the picture taken of the bottom of the machine showed water spots and some rust. And that the top was very dust and did not look well maintained and that voided the warranty and therefore I would not get a new machine or any additional repairs. I challenged her and talked to over six people and all they did was read the notes she wrote and not make a management decision. I ask that my machine be replace I will forfeit any and all warranty that would come with the new matching. I am registered under mrswensanti@gmail.com Thank you for your time I look forward to hearing from you as I did write you last week and did not get a response.
Although I have a picture of my Treadmil these people will refuse to let me send it to them, when I ask who I need to talk to for mediation to prove they are wrong they hang up the phone. Althogh this is the next step in the process they will not honor the process. There form of justice is what they determine one picture. My Treadmill can be put next to a new machine and you can tell it’s used by the wear on the belt. these people are not people people. Only whaen they are trying to make a sale do they really put on the charm. After that just read what everyone is posting.
Really hope Colleen Logan/ Vice President of Marketing really reads these complaints. So she can see what kind of product she represents! I purchased the Nordic Track s22i Studio Cycle back in August of 2019, It is November 10, 2019 and I have been able to ride this bike for two weeks (2) since I received it at my home. I called customer service (if that is what you want to call it) and told them the things that was happening with the cycle. No RPM read out on the screen, no resistance on the screen or in the pedals, incline not working. They send me a new incline motor and said this was the fix. Not to mention I had to change it myself. Changed it; still no resolve. Called customer service back and the they proceeded to tell me that the problem was a pinched wire from when the installers installed it. Then they sent me a new wiring harness and said they were for sure that this would be the fix. I also changed that and still the same problems. So I am back on the phone with yes again customer service. This time I am told there is a problem with the motherboard and that a note has been in the file since the first day I called that there was a recall on this part. So now I am waiting on a part that is on back order and no one can tell me when it will be in stock. I am really frustrated at this point; I PAID OVER $2,000.00 for this product that is supposed to be highly reputable. That’s a crock. I asked about replacing the bike and was told fees would be involved. REALLY! All I ask is for Nordic Track to do the right thing and stop giving me the run around.
I was having a proving with the incline returning to a level position for over two monuths. Called to get it repaired the Tech that came noticed the cracked frame did not do the repair do to the cracked frame which automactically would cause for a replacement macine base on lifetime warranty. I asked if I could dust it off he siad don’t worry it’s not a big deal. However due to the dust and what they say was a spot of rust on the bottom of the machine they voilded the warrenty and I got nothing no repairs nothing. … As a disabled combat Army veteran I suffer from injuries I got during a patrol in Iran as a US Army Ranger. I use my tradmill because I cannot be around large amounts of people. Nordictrackwas an excellent solution for me and helped me in my treatment. When I called for repairs the tech found a crack on the fram and said Nordictrack would replace the machine with its lifetime warranty. he took picturs of the cracked frame and the said I failed to maintain the machine saw rust on the bottom of the machine and therefore voilded my warranty. I ask for an exception to this policy and they replace the treadmill. I have proudly given ** years of my life to protect the freedom of the US citizens gotten shoot four four time and on this last engagement drove over and IED which was the one that incapacitated me or else I would still be out there with out hesistation. I hate to say this and I don’t beg but have compation and a little pride on what the people in the military suffer without a wimper and for this one time do the right thing and replace the machine. I will sign a document which would obsolve you of any further warranty. Show you care and that you support those that protect you.
The machine is used in my secound beroom so I can watch TV during my use of the Tradmill. I moved it with some friends to the garage so the tech would have room to work with the machine which was under the machine. while it sat there it got dusty. with the dust they said I was not maintaing the machine I asked how could dust impede the fuction of the machine. do cars that get muddy stop working?
Simply live up to the warranty and if you feel I am a liabelity. I will sign a waiver to forgo and future warrenty or repairs.
I paid in full I maintain the machine as if were new thats what we are thought in the military and that’s what I do. I recommed this company to all that want to start to lose wight and an at home exercise regiment.
I called everyone including the corporate office, I never once low my temper I know that would not accomplish anything. The higher I went I would of expected that person like in any company would have the authority to make an exception. all I got was a broken record. These are expexpensive machine almost like buying a used car. I lve on a very low fixed income the one I purchase I recived donations from friends and the VA thats the only way I was able to get that treadmill. No one seemed to care or have the time to point me in the right direction to the person that can make that call. I write only to get no respose. I have made a BBB compliant perhaps I may get a resolution that way but from what I have seen they stick to there guns and customer satisfasctions doe’st seem to be a commetment to them. How sad for all of us.
took so long to get my item I actually started a dispute with credit card company. Then finally received elliptical and now they are wanting to send freight company to get it back because I filed a dispute. They did not refund my money, but requested another credit card to charge “because I have an open dispute” on the first one. They did not refund my money on the first one so why would I give them another one. They have not responded to the credit card dispute. I told them I would not let anyone in my home to take it back. So now they are threatening to cancel my warranty. They have not refunded me, and I actually wanted the unit, so I would like to keep it. And they refuse to speak to me over the phone. Everything through email “so they can have a paper trail.”
Undoubtedly the worst company out there. If NORDIC Track is a fortune 500 company – they should be taken off the list. My friend spent close to $2000 for a treadmill and after delay she cant get it delivered. Major problems in that area. Not very good for a company that is suppose to have a good reputation.
Same here!! Their customer service is the only way to get your heartrate up!
Hi Suzanne,
Our VR25 Exercise Bike ($1700) arrived, was assembled in 2 hours – I used it for 3 minutes and a pedal fell off. Have been on the phone & on-line for the 3 days since then. Fortunately we’ve had three extraordinary employees who actually seem eager to solve our problems. Lovely crew. If only the corporate part of the company could produce that willingness to serve.
Gail – MD