Where is Netspend Corporate office Headquarters

Netspend Headquarters Address and Contact

  • Address: 1825 S Grant St Suite 800, San Mateo, CA 94402, USA

  • Phone Number:
    +1 650-312-8275

  • Fax Number: 855-439-6488

  • Email: customerservice@netspend.com

  • Number of Employees: N/A

  • Established: 1999

  • Founder: Bertrand Sosa

  • Key People: Kelley Knutson, Roger D. Kidwell, Jr.

Netspend Headquarters Location & Directions

Netspend Headquarters Executive Team



Kelley Knutson


Roger D. Kidwell, Jr.


Trevor Erxleben

Senior Vice President of Partner Channel

Jeff Johnson

Senior Vice President for Commercial Prepaid

Anh Vazquez

Executive Vice President of Direct Channel

Brandon Thompson

General Manager of Retail Channel

About Netspend, History and Headquarters Information

Netspend Headquarters Photos

  • Lick my nuts says:

    Was denied access to my account no explanation called a dozen times got run around then just ignored and hung up on
    Don’t ever use this lame company

  • Rebecca McPherson says:

    And the denied me number of times to talk to the supervisor and then just don’t pay attention am going to go higher then them and going to the news cause am not supposed to be out in the heat after my treatment

  • Rebecca McPherson says:

    Oh trust me am not going to change nothing cause y’all are sad to do what y’all want

  • Rebecca McPherson says:

    Well they pick and choose where to send your money.They sent my money to a hole other card when I have gave them a different card number I have been stuck in forth worth trying to get home from my cancer treatment and I already had to sleep on the streets for three nights cause of them the workers are very rude and don’t care what the customer wants cause they do what they want

  • Emily OMalley says:

    I just got off the phone with them and I swear they just have another person in the office act like they’re the supervisor!
    There are 4 transactions that they said went back on my account and they NEVER showed up on my card!
    I’m a homeless disabled Veteran and I NEED all the money I have. When I get paid ALL my money is coming out and I’m suing them. EVERY time I call about an issue with my account they cancel my card (which is where all my money goes) and I have to wait for a new card! They’re holding peoples money hostage and making people unduly suffer!!!
    I had better have my money on my card by tonight or there’s going to be hell to pay!!!

  • NetSpend$$$$$ says:

    AIR spend Legal corporate ? $

  • Chuck Carnes says:

    How can I speak to someone please

  • James says:

    Don’t use this card

  • Daniel M Barton Jr says:

    Half of a star on rating scale these employees are not very intelligent..they need way more training…and yet no one. Gas called me as I asked to speak with someone in management…this is bulshit…

  • Daniel M Barton Jr says:

    This online banking worst ever ..I was never so stupid in my entire life when I made the decision to open an account here ….worst bank ever …,

    • Emily OMalley says:

      I made the same mistake! They’re telling me that they refunded me 4 transactions and they must be floating in outer space because I never got the money!

  • Daniel M Barton Jr says:

    Aperently they don’t know when to get a CEO to call me back .. I will tell you this much. After I receive my card iklwith draw. My money go elsewhere….this fraudulent bank should not be even allowed to operate…Monday I’m calling the prosecuting attorney and see about filing a complaint and sue this online banking company…..

  • Daniel M Barton Jr says:

    So now I told this lady how disappointed I was I wanted to speak with a supervisor.she never said aword but took me to axplacexto put a card number to activate.knowinf this card is dead . stupid mother fuckers…the longer I have to wait to hear back from a CEO I’m going to tell everyone how and what an incompetent group of people that are employed here …

  • Daniel M Barton Jr says:

    May I please have Kelly’s email address.tge people who work here are very incompetent.im very disgusted with this bank .530.591.1515.i would like a call back .if not I’m suing you..

  • LB says:

    Netspend customer services really is BAD and POOR.I deposit 1200 dollars on my Netspend card on Friday,Sepetember 30,2022,I deposit 1200 dollars on my Netspend card at Netspend affiliate Check N GO.On Monday,October 3,2022,I went to an ATM machine to use my card and the machine kept my card,I received two receipts for $3 dollars each, saying my card had expired. I call the customer services and was told to enter my social security number and the last 4-digits of the card number which is 3855, from my receipt when I put the money on the card.Now they still wont accept this number and customer service will not proceed to the next step, now I must take legal action to get my money back.Don’t know IF THIS IS A SCAM?



  • Darrin wilks says:

    Lost 673 to netspent

  • Cindy Wood says:

    I will never use NetSpend again nor will I recommend it to anyone. I have been taken in and I lost $800 dollars when I purchased 2 cards.
    When I tried to activate them I was told they belong to someone else. I spent several hours over 3 days trying to get this straightened out but to no avail.

  • Ada Marie Anderson says:

    Not a happy customer

    • Daniel M Barton Jr says:

      I agree worst ever .,I never had such incompetent employees wait on me ..3 weeks ago they killed my card today I’m still with out a card ..

      I’m suing this is just not acceptable., Kelly didshit ce should be fired…

    • Daniel M Barton Jr says:

      I’ve been 3 weeks now no card 4 times I’ve asked to speak with a supervisor and not 1 time was I allowed to speak with any one ..but was on hold for 47 Minutes the first time I hung up called back the bank was closed..2 times yesterday I asked to speak with a supervisor nothing but a phone ringing to yet my card has not been ordered I’m going to sue this online banking company….I’m so tired of this …..it’s bulshit…I’m mad as hell

    • Daniel M Barton Jr says:

      I want to talk to mgmt now

  • H.S. says:

    I have been with MetaBank since 2019 NetSpend air I lost my card call for a replacement card I still haven’t received one and it’s been 3 months I’ve had money sitting there I’m on the verge of losing everything they still haven’t sent me a replacement card or my money do not trust NetSpend they are a bunch of scammers and liars I’ve already lost my apartment waiting on my replacement card it is from my tax refund and it has over $2,000 missing of what I was supposed to receive do not trust this company because they will take your shit. Not only that, but they are very insensitive about what’s going on!! I’m suing their ass for all the money that they took from me, and we’ll get it back and then some. I’ll be damned if I’m going to let somebody dish out my money to me!

  • vane says:


  • Anonymous says:

    Yes I am with everyone else I have never delt with netspend untill my family and I had our tax refund stolen by our tax preparer and of course it just had to be an incompetent service as netspend 3 months now my family and I have been trying to get everything I’m sueing my tax preparer as I write this review and I’m sure ready to do the exact same thing with this company called netspend because I and my family have been frauded out of over 8 thousand dollars and if it’s with my last breath on earth I’m going to be getting that back no matter what the cost and I will never speak anything good about this half a**ed company everything that I have experienced is straight up and down all around half cocked b*llsh*t and I do apologize to anyone other than the people in netspend for my sailer’s Tongue really I do but for netspend people u deserve the benefit of nothing I don’t judge anyone but I know what I’m receiving and it’s just about enough. To everyone else don’t worry there’s a lot better banking companies don’t give netspend the benefit of anything that you have earned because you will have earned nothing when it’s in their hands guaranteed and you all should steer clear of this business if they really are a business I mean it they are a joke and very unreasonably incompetent and don’t have anything to help you with it’s just going to be done with and keep giving you the runaround and your families will be the one’s suffering from this place that a fact so do ur families and selves the favor and stay away from this banking industry trust me it’s not a good company this is what I and my family have experienced and it’s the gods honest truth.

  • ANNOYED AF says:

    We are getting mail from this company for people that we do not know and do not live at our address. There are obviously credit cards in the envelopes. I tried to call and report this because with this many pieces of mail it appears to be some sort of identity theft or scam, but you have to enter a card number to even get to A PERSON! We do not have any account(s) with this company, so tell me…how are they protecting anyone? I will be returning this stack of fraudulent BS and it better not ever come back to this address. If it does, I will be turning it in to the authorities and filing a complaint.

  • Mad as hell says:

    This company has chargd my account so many times I would love to know how my money gets deposited into my account and a minute later I’ve got 9 decline feeswhen I haven’t even left my house then they charge me charger my account $40 for overdraft fees this happens every f****** month I am hiring an attorney and suing their ass off this company is a total scam

  • Donald Mcchesney says:

    You aloud money taken out of my acct and you held my money Halstead and not about food for my kids. You are a bad company

  • Gene H says:

    I will never understand how a corporation takes the simple task of customer services and transport that duty to a foreign state…since January I have been experiencing a nightmare that no one should have to encounter….I called to ask a question regarding an account and because the exchange service was clueless the representative blocked my card…this nut proceeded to offer a new card with me paying for the card and the card not arriving until 7 to 9 business days…after demanding to speak to a supervisor and being wise enough to call the number on another line after hanging on for a long time, I manage to get the manager to send me a new card over night air…several months later guess what they blocked my card again and this time the lying customer representative had me on hold for close to a half hour and then came back and stated a new card would arrive within 3 business days…when the card did not arrive I called your company and found that this representative lied and the card would not get here for 7 to 9 business days…again the dog and pony show with a supervisor and this time was told you could not over night air me a new card…. I am actively looking for another prepaid service this is a nightmare either bring this service back to the USA or train those no English speaking nuts you employed either way you are going to loose money soon…can you afford this with a recession looming?

  • Patrice Myles says:

    This company is full of shit!! They have piss poor customer service skills! Nobody know anything! How can you have a secure cc company and you customer acct. is ALWAYS GETTING COMPROMISE!!! I had to order 3 different cards because of this! This is an inside job. ONCE ALL MY MONEY PULL OUT OF THE CORUPT COMPANY, I WILL BE FILLING A COMPLAINT WITH BB AND FILLING A SUIT!! This is uncalled for business practices

    • Kim Johnson says:

      They are doing this to me as we speak they said fraudulent charge on card but it wasn’t I been on phone total of 7 hours still not unblocked it has my disability check in there and it’s all I’ve got to my name I’m calling corporate now not that it will fix it then BBB

  • Nicole L. says:

    I’ve been using NetSpend for close to 20 years. The last 5 yrs the company has drastically changed for the worse. I just recently picked up 2 new cards while at the store began the activation process and couldn’t continue due to lack of acceptable id. And then I couldn’t get them to refund my money.after almost two weeks of fighting they sent my refund checks. checks that the bank has been trying to verify/validate for a week
    Looks like another lawsuit is needed!
    Late fees on bills, car tags expired. Almost had a lien placed on vehicle and if something doesn’t give soon I’ll be homeless

  • guest says:

    Someone has done my identity and got NetSpend cards in my name my tax refund is all messed up because of this issue you are the worst card service any person has ever had and you have the most shittiest security I have ever seen my name is Helena and I want transcripts of something about my account where they have took my money or I will she never use the service again!

  • Anthony perzichilli says:

    I’m Fed up with NetSpend and the customer service Iv filed a complaint,I cannot access my 2000 dollars in my account NetSpend won’t send my new card to a Po box,that’s all I have to get my mail our town don’t have mailboxes,Iv ordered 3 cards 3 times this week and no prevail,and to 2 other addresses in care of my friends name for the address I paid 25 dollars to recieve NetSpend says 6-10 business days and card can go to my Po I don’t understand this malfunction so I paid 25 dollars for 1-2 business days this is bullshit and I’m Somehow going to get my funds from NetSpend and never us them again Iv been with NetSpend for 5 years and I’m done,715-419-1833 I demand a call from the president of Co I’m not putting up with NetSpend piss poor practices,or talking to customer service again for noone can get me my funds or get me a card,Iv got bills to pay and have none of my money’s,for Christ Sakes I demand some answers and I’m going to make everyone know how shitty NetSpend really is this is uncalled for business practices

    • Kim Johnson says:

      They have blocked my account every time I get my disability check it’s locked now with everything I’ve got

  • Vanessa Cayson says:

    This company and the customer service is horrible. It has deteriorated over the years and absolutely does not look out for its customers. I have been lied to three times regarding my replacement card for the past two weeks. I have no access to my money and they have given me the run around all three times that I have called. Im so frustrated. I have been trying to get a replacement card since the 21st and to top it off I have bills that cant get paid and late fees due to the lack of competency of the customer service reps and the lack of support from the company as a whole. I would rather hide my money in a mattress. I cant wait to close out this account and I will never suggest this for anyone else.

  • Very Upset Customer says:

    Customer service absolutely SUCKS! I literally was on the line with 4 different agents and 2 supervisors for 3.5 hours because the agents and the first supervisor kept placing me back in queue to start all over again. I refused to hang up because I wanted to see just how long it would take to speak to a supervisor. The first supervisor listened to my issue and then put me on hold for 20 minutes and then back in queue to start over. I finally got a supervisor after 3 hours! They totally lied to me about an unauthorized “pending” transaction, paid the merchant after they said they would not – even though the funds were not available in my account. However, my account NEVER showed a negative balance and then 2 days later when I transferred funds into the account, they then took my money transferred from another account to cover up their mistake of paying the merchant and then showed a negative balance in my account! When I asked to have the transferred funds reversed, they said they could not because they had already released the funds and I would have to file a dispute that would take at least 10 days. Their customer service is the worse ever!!!!!!!!!

  • marilynonet@hotmail.com says:

    For 2 weeks I have tried to log into my account with my
    User name and password.
    My password does not work. I was given 8 Temporary Password at different times , still can not log into my account! Spent
    “Hours” on phone with no success. Therefore, I will not
    Reload my account. Why can’t someone at Netspend
    Customer service help?

  • Chantel Harris says:

    An I do no that if you are credited back funds on your account they deduct there pay if in overdraft you do not stay in overdraft until your next payday an they take it out of your direct deposit an more I dont understand why I have to go through all of this please contact me asap

  • Chantel Harris says:

    I’ve been sending you some messages trying to resolve an issue with the account that is getting FRAUDED an everybody seems ignoring so I don’t no what else to do with this situation

  • Michael deGraphenreed says:

    My account was terminated by a foreign person, I couldn’t excess my monies! Help…

  • Martney Keone Willis says:

    Hey I am Martney Keone Willis and I been having problems with debit cards master card and Visa cards through net spend saying something about restrictions on my accounts and I need that to be removed immediately because it’s stopping my money from coming in. I have thousands of dollars that I have not gotten because of the restrictions. You could reach me at 470-807-4395.

  • Stephen Wayne Melzard AKA HARVEY213 says:

    How do I report Identity theft for my netspend card has been stolen via your servers. In Oct 2018.
    I can not get in touch with any one in your company for a face to face meeting. WHY? My netspend card from San Francisco address. A passport, Drivers licenses, western union money orders, Birth cert. and Social Security number are showing deposits of $1500 a month on a netspend card I don’t have.
    HELP. IM coming to your office in San Mateo CA. In San Francisco now.

  • Shenike Johnson says:

    How can make me send three documents 20 times and still accuse money laundering and say you can not see my documents clearly than I go to library to send all three of my documents to send and I still get denied saying they were too dark when you clearly can see them I am done with going to my lawyer I work my a** off for my pay checks!!! Thanks for wasting my time!!!

  • NOLA LOVE says:

    I’m 100% disabled and I also have been scammed out of my bill money today by Netspend. Their employee placed me on hold pretending that his supervisor would be picking up the phone to speak with me and while I was waiting he went on to steal the remaining balance off of my card then he closed my account and blocked my card. I don’t like to wish anything bad on others, however today I’m making an exception. I wish that all of those involved in stealing our money and funds at Netspend be struck down by fire , lightening and brimstone. Now That’s Some New Orleans Love for their asses ! NOLA LOVE

    • Kassandra Ludlum says:

      NetSpend has had $4,200 of mine and my husband’s money since March and they closed our account for no reason and then haven’t issued us our money and sent back to the IRS three times the wrong way and have it in review four times it’s been seven months and NetSpend won’t do what they should

  • Pissed off says:



    I want to let everyone know that netspend is a SCAM company. They fake like someone tried to compromise your account to lock it up to hold your money for interest. Then they cancel your card and try to send you a new one all in all getting interest off your money while you wait for your card. Please let everyone know. Their president needs to be put in jail because I believe he is aware of the scam and allows it to happen.

  • Violet Blassingame says:

    Netspend is a terible Company the people are rude!

  • QUEEN DIXON says:

    Netspend is very unproffesional very rude…customer services sucks they given me the run around about my refund….they dont have other numbers to speak to someone live in the dispute department why i gotta wait 2months for my refund…i order some items in march 30th,2021 just to find out the company was scamming people outta there money and not sending customers they items.mind mintymocha has nothing but negative reviews no address no phone number neither an email address.so i called netspend asking for my refund of $63.87 mind you on april 7th,2021 i put in my claims sent my proof of screenshots…it doesnt take i gotta wait 3months for $63.87 its uncalled for its my money i dont care of the amount its not that much invesgation in the world.need answer asap they need to take this over pricing rip off company off the map….. them indians are very rude disrespectful hanging ip the phone…i need to speak to someone in the dispute department its no phone number..this company bogus asf…also im not waiting on my refund i want my refund Asap….

    • amber says:

      well my is 7000 and they are telling me atleast 6 months im so pissed off ive tried everything i think im going to seek a laywer this is bullshit this how they make there money they keep ur money get interest off your money while we cant pay our bills 7000 is alot of money just think how many people they do this to

  • Kenneth Stuart says:

    Netspend is a swamp of corruption and theft through fees and charges unknown to real banking!

  • William S Wentz says:

    tottally rediculous my stimulus went to another card i had back a time ago…they exspect a 61 year old man to remember where i lived and when i opened the account after living in 10 different places ..so now i starve ..ive called over 30 times and exsplain it over and over to the point of pure mental anguish…ive lost my phone ..my insurance and im starving ..you no what these big cats say …screw you ..screw them if and when i get this figured out i will never look at netspend again

  • David Flores says:

    Very dissatisfied with your agents representing your product and name especially through this pandemic and stimulus I still havent accessed my funds from IRS even though its posted to my netspend account. Somebody help me.

  • galen banks says:

    netspend is a scam and is going to be in court very soon its over 600 1000 some people world wide that is very unhappy with this compay so i hope yall got a very big man cuz ill make sure have person that come with me do

  • louise says:

    i purchased a canoe on may 31,2020, i never recieved it. i file a dispute with netspend and i just found out today that it was a “no fault” meaning that it is ok that i never got what i ordered and they are not going to refund my money. i was with netspend for over 20 years after i file the disputes they canclled my account.

    • Matthew. Sanders says:

      I’ve had something similar happend but mine was over a money. Transfer clearly showed. Her taking my money and transferring it to her account. They had. The nerve to ask. Me how do they know it wasn’t authorised Because I’m telling you it isn’t . Wasn’t then isn’t now won’t be in titer. They paid me back the small stuff 1doller here 2 o there up to 50 but 1100 nope keep saying how do they know.now I’m on permanent hold. Then.today they cancel my card over 40 transaction so now all my money locked down sorry ass company

  • Kevin Brown says:

    My name is Kevin and I have been a customer for a number of years and NEVER had a problem with my banking needs. In fact, the one time I did have an issue with some overseas company stealing my money. It was promptly returned to my account maybe a week or two later. And I was happy with how the matter was resolved.
    Recently an ex girlfriend had hacked into my account. (and had illegally been staying at my home residence while I was incarcerated on a seperate/unrelated matter) And requested a new card be sent to her and she used HER phone number to reference this transaction. $1500 and then another $393.68 was transferred onto the other card and I was left with -$5.00 in my account. Additional fees were assessed as well to my account.
    I called customer service and they told me to call the police and make a police report. And then to contact the Federal Trade Commission (FTC) and explain what happened. Which I did.
    And because she moved out of state- it became a federal issue. So I contacted the FBI and filled out an IC3 form to submit the report.
    All this I submitted to the DisputeDocuments department via email.

    After weeks of waiting – my claim was denied. I was told I could escalate it after 10 days and I would get the findings of the “investigation” – I waited weeks. When the documents from the investigative unit finally came- I had to wait another week or so until I got a phone call from someone who claims she reported to no one else and the case was closed. The matter settled and for me to take this to small claims court. Which I can’t do anyway- because she no longer resides in this state.
    I had hoped and have done everything asked of me to resolve this matter. I want my ex-girlfriend and whoever else responsible to be charged and prosecuted to the fullest for this crime.

    All i’ve asked is that the “dispute dept” do there job and INVESTIGATE the matter. See where the card was sent. See who has been using it and go from there.

    I’m HIGHLY disappointed in the treatment I have suffered over the past few months and only want to right a wrong.

    I can be reached at brownkev805@gmail.com anytime and I just want HELP!

  • Richard Browning says:

    I went to a local retail store I purchased a NetSpend card I put $400 on the card I then went home to activate the card the card has been blocked by risk management because the address that I used to have when I used to have part a long time ago isn’t the same address as the card I was just now registering I purchased the card so I could pay a bill that was due immediately but for the last 3 days the card has been blocked this risk management has not changed anything I said in their stupid documentation which has nothing to do with this brand new card fits has my money on it and not theirs and I can’t pay the bill and I still can’t use the card and of course they’re closed and there’s nothing that can be done it says risk management will take care of it within 6 hours that was two days ago and guess what it’s still blocked I am pissed I’m going to call the better business bureau I’m going to file complaints and I’m going to put it all over the Internet that shady business is companies doing

  • Diana says:

    I already submitted a complaint with FTC an hour ago and my next step is calling BBB. I am very disappointed and very much unsatisfied as a customer of NetSpend since 2014. I did everything that applies to NetSpend policy and guidelines from every word that was written in NetSpend own statement’s and facts on their policies. NetSpend customer service representative excuse my language but they FUCKED UP and as a result of their FUCK UP my money ,. the dispute’s they told me to file again I did everything NetSpend requires customer to do , is where ????? Guess what NetSpend decide to do they decided to close both my accounts the next day I had to tell them they fucked up on my accounts .. Where is my money , where ismy money .. I see I am not the only one NetSpend has done this to . They fucked up alot of customers so many to where the FTC sued NetSpend for such actions like mines. Wow but yet they must have not learned their lesson and seem to enjoy having to settle out of court to send customers more money than what they were asking . My name is Diana dmarieandrade@gmail.com and 6192281066 is my number and I live in San Diego

  • Cheryl Alford says:

    Im trying to reach the President because I have had a claim disputed for over a month now. The customer Service I have received was rude, and offer no help at all.. Instead they hang up on me and then they continue to to put me back in the que for 50 more minutes…..Pleade help me Mr Kelly Knutson…HELP
    Cheryl Alford

  • Shantel Toussaint says:

    I’m contacting you regarding my irs tax refund check
    First off I seen where I can add up to 3 cards in so I tried to
    Add my fiancé navina Kelly they told me to call them the day my refund hit my account I called in they told me they had to close my Acc because my fiancé couldn’t get a card i then ask can she be remove in can I get access My funds I’m out of work do to the virus in needed my money to pay past due bills etc the lady said let her see a way to remove her in take the hold off my funds I waited 2 hours on hold just for them to connect me to fraud department who then told me money will be sent to me via check in 10 days I said ok well the tenth day I called go see what’s the hold up
    They then told me they still have my check that the irs needed to verify it I ask why because the irs sent my refund in my name I would see if it was in my fiancé name In they held my check but the card in check from
    The irs is in my now it will be 4 to 6 weeks I feel this is not right all that’s going on In I will get higher people Involved to investergate the matter that’s 5,400 dollars I can’t get in it’s a world crisis I need my money please release it then I spoke to irs in they said the refund went to my account in is it out of there hands that is my card holder I need answers
    Sent from my iPhone

    • Karlie and joshua says:

      There are doing the same to me also very upset specialty in time like this! The holding money the government approved already . Sounds like theft to me so mad.

  • Wanda says:

    On 5/17/19 a transaction was made with a Netspend card at an ATM machine of a Financial Institution. The machine disperse the money but customer was distracted when personal belonging fell on the ground. So when customer bent down to pick up those items the machine disperse the money but was too slow to grab the money and it swopped the money back. Customer went into the establishment to let them know that the machine swopped the money due to the fact too slow in grabbing the money. The receipt reflect that the money came out. (which customer did not received) So a dispute was made and there was an investigation done by Netspend concluded that was no discrepancy. Customer disagree due to the Financial Establishment should be allow to look at their video or audit to see what transpire that day to see that the money was not received by the customer. Especially since the customer went in with the receipt to prove that the money was not received. Not only that, customer is on a fixed income. Problem is that that the machine is on a timer and allow the customer so many minutes or second to receive the money. Is it possible for the Financial Establishment could be given an opportunity to review their ATM finding? Dispute, as if to say too bad for the customer who was slow even though distracted, too bad. All means of recovery the customer should be compensated.

  • Oliver Evans (familly pet) says:

    Today I received an offer from this organization for a Netspend pre-paid MasterCard. The problem is I am a dog. Yes, I am a 3 year old Maltipoo.
    You must really be desperate for customers. No wonder your organization has so many bad reviews on line. You may want to take a hard look at your quality control and risk management processes.

  • mo disappointed says:

    On 6/17/19 started my horrifying journey into trying to get my money back.

  • mo disappointed says:

    Since 6/17/19 dealing with netspend has been a nightmare I been a customer for years a loyal customer and they have as a company let me down first my debit card number was compromise and used. And it was not me I don’t know how those thieves.copy my number use my card at Lose prevention supervisor. I’ve contacted him for that merchant also that merchants corporate office and they customer service an passed it all on to net spend an netspend done nothing. I got a police report. I’ve contacted consumer affairs. I did everything instead. I get somebody named Daniel Rocha, who works for the president’s corporate office. to call me and tell me there working on it but then I call to get a follow up and a customer service supervisor read to me with, He put into a escalation to the dispute Department. He said, You know to please look into what’s going on with this customer, but I just want you to know she’s gonna keep calling and keep harassing and until she gets things done,things are done. I’m harassing a bank a company that I trusted with my money. I’m harassing them because someone stole money from me and I’m trying to get my money back. So I become I’m harassing. I think that is so unprofessional to say anything like that to customer or about a customer. I am horrified. That a person in leadership with a leadership role made a comment like that. this

  • mo disappointed says:

    On 06/17/19 have Been the start of a nightmare with net spend im been a loyal customer. For years. An Monday. The 17th. Been hell. Somebody compromised my credit card. They was able to duplicate my number. And use it in store to make 2 purchases both amounts. Of 180.I been trying to get this rectified. I have been doing my own investigation beside my police report. Besides I got the corporate office to the merchant. I emailed all information over to they dispute Department. To a Michael. At corporate customer service. It been a nightmare I’ve made a report to consumer affairs. I’ve trusted netspend with my money. it not all my money but i work hard for my money And I never turn my back on netspend not even reading the horrible reviews. I still trusted them. another someone calling me Daniel Rocha and he was supposed to be a lead A leader in the Executive Office to the president of the company.called me today.6/24/19 to tell me that there is protocol. For the investigations. I did everything that I needed to do file my police report gave them that information. I call consumer affairs gave them that information. I got in touch with the merchant and gave them the merchant custom customer service number and corporate number and also they lost prevention Supervisor. Everything. Well Daniel Rocha Called me today. And told me that they will be working on it. And I said, OK, Later on that evening, maybe about 7 o’clock. I called Netspend customer service to see if they had any further information on my claim. Because of what he told me I got a supervisor online. The supervisor read word for word what he wrote. And this is alarming and painful. What the supervisor told me was he said. The He escalated it to the dispute Department that he told me there is not a guarantee. they be able to settle within the next couple days But he also want to let them know that until I get. Help I’m going to call and to call an email and be a harasser. I will continue to be a harassment. And I didn’t think harassment looking for my money. Was a harassment i think that calling. my bank my card. Company was not harassment, I didn’t steal from no one someone somebody stole from me. I’m a breast cancer survivor. And I was home resting from a medical procedure. I did on the following Friday l had treatment on Friday. I never left my home on Monday. I was talking to a relative on the phone and my phone is sending me text alerts me that they are using my card. I stop the card. I called it in. I did my job and then I kept being on the phone and on phone for 7 days and this man tries to make me out to be angry black woman. just a angry person. I’m angry at the fact that they robbed me and they was able to steal from me. I had police in my home they had to fo the police report. I had to deal with the merchant people. And I had to deal with netspend people. And what Daniel Rocha Said about me was very unprofessional. Very disappointing. Because I Stay.loyal to netspend. Loyal netspend. And he said such a thing about a customer that I’m a harasser.i been begging for help and I’m not harassing you. I’m asking you about my money that these people stole from me.my next move is to take it to social media because this is ridiculous How to be treated I’m angry person because I’m angry ’cause I got robbed and my money was stolen from me that I work hard for no one gave me anything I worked for it. And I don’t appreciate that comment. And you suppose be a leader, a professional this is what we dealing with. At Netspend Prove me wrong. But apparently there’s no human being and nobody with sympathy and empathy in that company for somebody to make that statement that’s in a leadership role it’s sad and heartbreaking. Also the scammers. Took 2 minutes to Rob me and take money from my card. And it’s taking me 10 to 15 days to get my money back, and that’s so sad. And to be called a harasser like a Stalker by executive when asking for help is horrific. I was asking for help.

  • DZ says:

    NETSPEND is a scam! My wallet was lost & stolen and my Netspend Card was used by another person for short period of time until I realized the next mourning that it was gone and then called and reported it lost and stolen. I paid the $9 fee for a new card and when I called to activate it they blocked my account. They ask me to submit my documents to verify,I did and then they closed my account with no detailed reason just a bunch of bs rules stated on the card rules and guidelines I already read and new about. It was my state DL they asked for and when I submitted it they took it and ran and closed my account.I have called customer service several times and have got different responses from them each time, they change their stories and are not legit,one day fraud department is available another day it’s not,same with the Corporate Office I emailed them and was set to speak to Mr. Michael Guadado of NS Corporate Office about my account issue and he called me back and left voicemails and each time I called back his number no one is available. You should not have to submit any documents to verify your identity when all info is in their system that you submitted already when you purchased your NS Card and signed up for your account.If you are successful in stating all they ask you when calling support then you are verified,this is why they have you set security questions when signing up which are useless and they never ask you for them? They ask me to provide the phone number on my account and I never provided a phone number on my account,it’s stated “Optional” when you sign up lol obviously Netspend does not know their own configurations,of the site they are not professionals! I Went on with them for almost a month on unblocking my account with my money locked on my card which I need for work and expense costs of replacement of my State ID/Drivers License as I just finally submitted to them today,and now was told it’s to late but they said on the phone my DL was accepted and there are no problems with it but we have now closed your account? Expect a check in the mail 7-10 business days for the remaining funds on my card. All they do is steal your info and documents and time,they create issues for their customers and do not solve any issues what so ever. Do not waste your time with Netspend I will never do business with them again! ADP is a professional company that works and does not hassle their customers nor charges you outstanding fees for everything you do with your card! Bypass and ditch Netspend crooks! go with ADP Professionals who are legit and will always keep you safe without the bs nonsense!

    • QUEEN DIXON says:

      Shit ive always gotten my card free they stoll sending me cards…and had the nerve to ask me why you have so many cards what a jackass…from yall crooked ass company…

  • mike says:

    I was on the computer for an hour to get a card. I tried the numbers listed on your page to phone and that was a joke. I tried your e mail and it wouldn’t go thru. You are not worth the trouble. Remove all my info from your file. If you send a card I will destroy it. I entered the number you sent. It is your number and you would not accept. Trying to work with you is like conversing with a box of rocks. Mike B

  • sonia says:

    My account was hacked I called was told to purchase a temporary which I did but was told I couldn’t transfer my money I have to wait for my card to come in the meantime they are turning back all my bills . no use talking with a rep they have no idea what to tell you I need my money and a card to take it off so I can transfer my SSI from your card. the card that is close is 0067

  • Lillian dominguez says:

    Hello my name is Lillian Dominguez and I perched a every day reward card ending in 9749 I added 50 dollars and I was not aware that my account was closed I never received a letter or an email letting me know so I am trying to get my money back I have talked to numerous of reps and they keep not helping me I need my money back I’m gonna contact the better business bureau to let them know please contact me at my email address lillydominguez69@gmail.com

  • Mary says:

    Please contact me asap. Its very urgent that I speak to someone at the corporate office. I have left several messages in your corporate office and no one has contacted me. Please do not display my email publicly.

  • Pamela Dollar says:

    I am displeased in the none accountability of the company allowing someone to hack my account and not refund me my hard earned money. I would like to speak with Kelly Knutson , President or Dan Henry the CEO or Roger Kidwell, COO about the culture of the customer service department and taking responsibility to return my funds.

    • Mary says:

      You are correct Netspend is a big rip off. They take your monies without notification.I want to speak to the same persons concerning my situation.

      • Rose says:

        I’ve had Netspend for 9 yrs. When I have an unresolved issue I do NOT talk to customer service. I go online and call the President, COO, etc. and raise holy hell. Some assistant usually contacts me in a reasonable time frame and more often than not resolves the problem. I personally have more than 7,000 friends and followers on my page and I threaten to let them ALL know Netspend is CRAP. Good Luck. I’d love to know the outcome of your problem

      • Rose says:

        Don’t waste your time. Go online and contact President, COO, etc phone number and leave a message there. I’ve always gotten results that way. Good Luck!

    • Rose says:

      Tell Corporate you’ll sue them. And STOP talking to Customer Service. Get The President’s number online. Bug the hell out of them via voice mails, etc.

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