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Where is Netspend Corporate office Headquarters

Netspend Headquarters Address and Contact

  • Address: 1825 S Grant St Suite 800, San Mateo, CA 94402, USA
  • Phone Number: +1 650-312-8275
  • Fax Number: 855-439-6488
  • Email: customerservice@netspend.com
  • Number of Employees: N/A
  • Established: 1999
  • Founder: Bertrand Sosa
  • Key People: Kelley Knutson, Roger D. Kidwell, Jr.

Netspend Headquarters Location & Directions

Netspend Headquarters Executive Team

Name

Title

Kelley Knutson

President

Roger D. Kidwell, Jr.

COO

Trevor Erxleben

Senior Vice President of Partner Channel

Jeff Johnson

Senior Vice President for Commercial Prepaid

Anh Vazquez

Executive Vice President of Direct Channel

Brandon Thompson

General Manager of Retail Channel

About Netspend, History and Headquarters Information

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Netspend Headquarters Photos

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  • DZ says:

    NETSPEND is a scam! My wallet was lost & stolen and my Netspend Card was used by another person for short period of time until I realized the next mourning that it was gone and then called and reported it lost and stolen. I paid the $9 fee for a new card and when I called to activate it they blocked my account. They ask me to submit my documents to verify,I did and then they closed my account with no detailed reason just a bunch of bs rules stated on the card rules and guidelines I already read and new about. It was my state DL they asked for and when I submitted it they took it and ran and closed my account.I have called customer service several times and have got different responses from them each time, they change their stories and are not legit,one day fraud department is available another day it’s not,same with the Corporate Office I emailed them and was set to speak to Mr. Michael Guadado of NS Corporate Office about my account issue and he called me back and left voicemails and each time I called back his number no one is available. You should not have to submit any documents to verify your identity when all info is in their system that you submitted already when you purchased your NS Card and signed up for your account.If you are successful in stating all they ask you when calling support then you are verified,this is why they have you set security questions when signing up which are useless and they never ask you for them? They ask me to provide the phone number on my account and I never provided a phone number on my account,it’s stated “Optional” when you sign up lol obviously Netspend does not know their own configurations,of the site they are not professionals! I Went on with them for almost a month on unblocking my account with my money locked on my card which I need for work and expense costs of replacement of my State ID/Drivers License as I just finally submitted to them today,and now was told it’s to late but they said on the phone my DL was accepted and there are no problems with it but we have now closed your account? Expect a check in the mail 7-10 business days for the remaining funds on my card. All they do is steal your info and documents and time,they create issues for their customers and do not solve any issues what so ever. Do not waste your time with Netspend I will never do business with them again! ADP is a professional company that works and does not hassle their customers nor charges you outstanding fees for everything you do with your card! Bypass and ditch Netspend crooks! go with ADP Professionals who are legit and will always keep you safe without the bs nonsense!

     
  • mike says:

    I was on the computer for an hour to get a card. I tried the numbers listed on your page to phone and that was a joke. I tried your e mail and it wouldn’t go thru. You are not worth the trouble. Remove all my info from your file. If you send a card I will destroy it. I entered the number you sent. It is your number and you would not accept. Trying to work with you is like conversing with a box of rocks. Mike B

     
  • sonia says:

    My account was hacked I called was told to purchase a temporary which I did but was told I couldn’t transfer my money I have to wait for my card to come in the meantime they are turning back all my bills . no use talking with a rep they have no idea what to tell you I need my money and a card to take it off so I can transfer my SSI from your card. the card that is close is 0067

     
  • Lillian dominguez says:

    Hello my name is Lillian Dominguez and I perched a every day reward card ending in 9749 I added 50 dollars and I was not aware that my account was closed I never received a letter or an email letting me know so I am trying to get my money back I have talked to numerous of reps and they keep not helping me I need my money back I’m gonna contact the better business bureau to let them know please contact me at my email address lillydominguez69@gmail.com

     
  • Mary says:

    Please contact me asap. Its very urgent that I speak to someone at the corporate office. I have left several messages in your corporate office and no one has contacted me. Please do not display my email publicly.

     
  • Pamela Dollar says:

    I am displeased in the none accountability of the company allowing someone to hack my account and not refund me my hard earned money. I would like to speak with Kelly Knutson , President or Dan Henry the CEO or Roger Kidwell, COO about the culture of the customer service department and taking responsibility to return my funds.

     
    • Mary says:

      You are correct Netspend is a big rip off. They take your monies without notification.I want to speak to the same persons concerning my situation.

       
      • Rose says:

        I’ve had Netspend for 9 yrs. When I have an unresolved issue I do NOT talk to customer service. I go online and call the President, COO, etc. and raise holy hell. Some assistant usually contacts me in a reasonable time frame and more often than not resolves the problem. I personally have more than 7,000 friends and followers on my page and I threaten to let them ALL know Netspend is CRAP. Good Luck. I’d love to know the outcome of your problem

         
      • Rose says:

        Don’t waste your time. Go online and contact President, COO, etc phone number and leave a message there. I’ve always gotten results that way. Good Luck!

         
    • Rose says:

      Tell Corporate you’ll sue them. And STOP talking to Customer Service. Get The President’s number online. Bug the hell out of them via voice mails, etc.

       
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