• Home
  • N

Where is Navy Federal Credit Union Corporate office Headquarters

Navy Federal Credit Union Headquarters Address and Contact

  • Address: 820 Follin Ln SE, Vienna, VA 22180, USA
  • Phone Number: +1 888-842-6328
  • Fax Number: 703-206-1510
  • Email: Click Here
  • Number of Members: 8000000
  • Established: 17 January 1933
  • Founder: N/A
  • Key People: James Cutler Dawson Jr., USN (Ret.)

Navy Federal Credit Union Headquarters Location & Directions

Navy Federal Credit Union Headquarters Executive Team



James Cutler Dawson Jr., USN (Ret.)

President & CEO

Mary McDuffie

Chief Operating Officer

William Hills

Executive VP & Chief Information Officer

Kenneth R. Burns USMC (Ret.)

Secretary and Member of the Board of Directors

About Navy Federal Credit Union, History and Headquarters Information

Navy Federal Credit Union Headquarters Photos

Navy Federal Credit Union Resources

Rate This
  • Amanda White says:

    I just had the most awful experience I have ever experienced in my entire life!!! I work for a large retail company and I hold a position in the company where I make over $300K a year. Today I walked into the branch in Rogers Arkansas and spoke with the Branch Manager Scott Brownell. I asked a simple question of “is there a limit on the amount on a cashiers check?” He looked after me and said high or low? I said High. Then made a face like I wouldn’t be able to make one high enough that would have a limit. He then looked at my husband (who is black) then looked at me and said how much do you want I said $25K. He then said well if you have the money in your account we can do it. He has extreme attitude and definitely profiled us as if we wouldn’t be able to afford it. This is the worst experience I have had at a arkansas federal bank. He was rude and discriminated!!! Profiled is, I wasn’t dressed professional because I am off and want to have a relaxed day to start my vacation. As the branch Manager this is uncalled for and this needs to be looked into. I will continue to escalate this till there’s a resolution!!! Very unprofessional and uncalled for. I have plenty of money in my account to make these transactions!!

  • George Sandbrook says:

    Wow seeing this and I thought I was alone. Got all the way to closing and got a new rep who says

    “ I have been handed a whole bunch of new loans, I have no idea when I will get to yours, I yelled a profanity and hung up in frustration. Called back next day to find out they withdrew my loan after 3 months of submitting paperwork and 3 loan officers who you had to fight to get a return call. So sad !!

  • Melissa Horton says:

    Around May 9th, 2020 I applied for a refinance. I was told that a loan processor would be in contact with me soon. I t was 5 days till Janice emailed me ( not call) to tell me she sent me to another loan processor. So then I was assigned to Larry. Yet again it was 3-4 days before a response. And of course an email, after numerous attempts to talk to him. When I called every time it went straight to voicemail!! Then we finally talked and he was soooo incredibly rude to me!!!! I tried to explain that I was a first time home owner trying to understand the process!!!! He made me feel dumb for asking questions!!! He said he sent me paper work to review and sign. I said ok and looked for them. He then told me that I was behind on my mortgage payments which were absolutely appalling to me because I was not and never have been!!!!! I told him I was on a deferred payment plan due to the Covid-19, and asked why he didn’t see that info in my file?! He had no amswer( of course). A few days later I get an email that says I am declined the refinance due to late payments and being on the deferred plan. Yet again I tried to cantact him to tell him when I applied for the refinance I was never asked about the deferred plan or if I was on one or not!!!! I never heard back from him!!! I called Navy Federal to find out who his supervisor was. I was told one person again only to find out I was given to Summer who I could never talk to as well.After numerous time of me trying to contact her to let her know my situation, no go. Then I got a phone person to try a contact her which she got a response of “Tell her I will call her on that Thursday, but it would probably be Friday”. Well Friday came without a call!!! Around 7:58 pm, I get an email stating that this was her follow up, and that she has dean my appeal I did, and that it probably will not change my outcome!!!!!! Disgusting way to do business!!!!! I know times are crazy, but this is the worst service I have ever had at Navy Federal!!!!! I’m not letting this go!!!!! My next step is to in form Mrs.Mcduffie about how her employees are treating people. I am so furious at this whole process!!! Navy Federal has dropped that ball on this one for sure!! And I want action takin in this matter. If they take care of me this way, what are they doing to the military customers?!!!! Horrible care of customers!!!!!

    • George Sandbrook says:


      Omg so we are not alone, I went through the same exact thing, only I had all my paperwork done, ready for closing l, was handed to my 3rd loan officer with an email from my second one, saying he is all set, please contact for next step, days went by no answer, I called for 3 days, finally they Instant Messaged him got him on the line.

      No lie, his response “ Sir I have been handed a back log of loans, I have no idea when I will even get to it” I yelled a profanity and hung up, I called back the next day for them to tell me they withdrew the application. No less than 6 times, I was put on a list for a manger to call, not one call to date.

      I was looking on how to contact Ms. McDuffie when I saw your post.

      Please contact me any anyone else who has been through this. I cannot believe all my eggs are in one basket with navy fed, house, car, checking, savings, loans.

      I have referred people and so embarrassed. What happen to your bank working for you ???

      Let’s see if this even gets answered !!!!

    • HKF says:

      I agree with you about their unprofessional behavior and attempts to intimidate. We are a retired veteran household and are going through something similar regarding a 14 year old loan that they wrote off but now it seems that are demanding payment. I have hired an attorney. We stopped doing business with NFCU 10 years ago because of their incompetence and behavior. It is best to pull your accounts and find another financial institution. This one does not have your interests at heart.

  • Coleen says:

    Navy federal and customer service is the worst. In fact I’m removing my money from them tomorrow. They just don’t care about servicing the customers. They use a 3rd party billing service for their on line electronic bill paying service. This company, even though the software reflects you have paid a bill, they actually didn’t give the company the money, you owe them, and you don’t pay attention until the late payment notices start rolling in. They are manipulating the electronic payments and making it look like they paid your bill when in fact they have not. This company is shady and needs to be looked at for fruad. Two years ago one of the tellers tried to steal $2000 from My account, that I was depositing. If I had not demanded my receipt and called the manager I would have been screwed. There is nothing good about navy federal credit union.

  • John Ortiz says:

    I have been working on a Re-Finance with Navy Federal and during these unprecedented times it has been a slow process. Getting information has been difficult and correspondence has been sparse; however, the process has been stellar in the light of all of that is going on. The individuals I have worked with have been professional and I know that they are working under an immense amount of pressure; which brings me to a “Breath of fresh Air”. I spoke to Dawn Marie (NMLS ID: 863417) yesterday and she brightened my day. She directed me to my new processor; she ensured I had all of my needs were met and most impressive was she made me feel like I was the only customer she had. Thank you Dawn Marie! I spent 25 years in the Call Center industry, most of those years as a Call Center Executive / Consultant and she exemplifies what great customer service is!

  • roxy says:

    The customer service is not good at all, no respect for their clients, the supervisors are horrible, with the corvid19, going on and people are not working, already stress, not 30 days late, I received a negative hit on my credit report. Call and spoke with the supervisor, Mrs. Kimberly, they generate a bill before I even received a credit card, never heard of such thing in my life. I had an incident with comcast I called Navy Federal and spoke about my concerns, they investigated and comcast was correct, a week later I called comcast because I knew I was correct and they were wrong comcast told me I had 3 months credit because I was correct, they don’t stand behind their customer’s at all. this time I will not let this go on if it needs to stop.

  • Glen says:

    Very poor customer service!! I applied for a mortgage loan on October 2019, I have yet to speak with a person. I went in person to apply and I was told afterwards that everything would be handled through emails. I have called and emailer loan officer several times and No response. Where can I file a formal complaint? I will start by calling the Attorney General Office – maybe that will get someone’s attention. Very disappointed with Navy Federal services.

  • Evelyn says:

    I am looking for a professional department that handles formal complaints for Navy Federal? There really needs to be one for your banking customers other than the 100s of complaints on various different websites. Where issues can be easily identified and resolved. Rather than leaving your customers feeling like they aren’t unappreciated and regretful they’ve ever bank with you. Deposited a check on October 29, 2019. Suppose to take 3-5 business days at most to clear, other checks at most 5 business days. Found out today check will not clear until 6 business day. Clear tomorrow, Tuesday 11/4. As a customers, we handle business daily and in a timely manner. Respectfully, have deadlines to meet in making payments. Your teller at Ft. Meade, MD branch on post who deposited the check did not state or explain at all the first day counts as 0 nor its five days from the date check was deposited beginning next business day. As a banking institution important information like this should be disclosed and explained. As oppose to a customer being told a branch hold. No matter what the amount is your Navy Federal platform and tellers can also call, confirm, verify via funds are legitimate. Why wasn’t this done or offered? Customer service is “everything” to a customer. It doesn’t seem this is important to anyone at Navy Federal. For example, I also called, 1-888-842-6328 spoke to a supervisor this morning. Explained this issue. Your supervisor stated he could not transfer me to a manager or anyone else who I could speak too regarding these issues. This supervisor stated there was absolutely nothing else he could do. Although, I repeatedly requested to speak to someone further regarding the issues. These actions and responses are not at all fair to your banking customers..

  • James says:

    I’ve been looking for an appropriate place for a formal complaint and cannot find one?

  • Joseph says:

    You know anything about The Dodd Frank Act. Is it true they can do that??

  • >