Where is Napa Auto Parts Corporate office Headquarters

Napa Auto Parts Headquarters Address and Contact

  • Address: 5420 Peachtree Industrial Blvd, Norcross, GA 30071, USA
  • Phone Number: +1 770-441-3635
  • Fax Number: 770-956-2212
  • Email: customersupport@napaonline.com
  • Number of Employees: N/A
  • Established: 1925
  • Founder: Carlyle Fraser
  • Key People: Glenn M. Chambers

Napa Auto Parts Headquarters Location & Directions

Napa Auto Parts Headquarters Executive Team

Name

Title

Steve Handschuh

President

Glenn M. Chambers

Chief Operating Officer

R. Craig Bierman

Senior Vice President of Business Systems

About Napa Auto Parts, History and Headquarters Information

Napa Auto Parts was founded in the year 1925. The company has been active for almost 94 years now. In the year 2013, the parent company had acquired Exego Group - which was a leading automotive parts and accessories distributor in Australia. The company also sells automotive accessories and parts under the Repco name in Australia and New Zealand, but in the year 2017, the company began branding with the NAPA banner, first with a store in Logan City, Queensland, USA. As of the year 2017, the parent company had acquired Alliance Automotive Group - which was a leading European distributor of vehicle parts, tools and workshop equipment as well. The headquarters of the company is based in 5420 Peachtree Industrial Blvd. The name of the place is Norcross, while the name of the state is Georgia, USA. The pin code is 30071.

Napa Auto Parts is an American company that focuses on providing various kinds of automotive parts and accessories, to its customers in the USA. The company currently has a presence over 6000 locations all over the world. It has over 1100 stores under its name with 15000 stores being under the name of its Autocare repair centres. The current CEO of the company is Paul Donahue.

The primary services provided by the company include allowing customers to have a retail presence in order to purchase various kinds of automotive replacement parts, accessories and service items, that are marketed and sold by the company itself.

Napa Auto Parts Headquarters Photos

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  • Christine Jones says:

    At one time we we purchasing parts through your stores. More so when your store was closer to us.

    a few years ago your commercial manager agreed to allow us to replace a compressor ( agreed to pay us the warranty labor) for a customer that was installed at a different repair facility. The compressor was sent to us and we performed the exchange. Happy customer! :))

    When we tried to get paid for the labor we were lied to. Then our WHOLESALE ACCOUNT wasn’t so much wholesale anymore. If you look at our account you will find that you are charging us RETAIL prices and claiming them to be our wholesale price.
    You can see that we don’t buy from you any more unless we are in dyer need.

    To this day we have yet to receive payment for the compressor exchange.

    What is the problem?? Was it because I kept hounding the commercial manager for payment?

    I will send this out to anyone in corporate NAPA to get this resolved.

    I need parts at wholesale not retail.

     
  • MF says:

    I’ve been trying to make an online battery purchase, and have run into a problem. First call to cust. service, the rep told me the info in question was required by state law. I disagreed, and asked to speak with someone who may be able to facilitate a work around, and was transfered to a dead end. Second call to C/S I was talked over and interrupted by the second rep. So after several minutes of listening to irrelevant gibberish, and not being able to explain my particular situation, I hung up. Both rep’s spoke broken english and were very hard to understand. Neither NAPA rep actually tried to get to any resolution.

    ISSUE: Car and battery are on the other side of the state at a friends house. I wanted to designate a different store (not local to me) and pick-up person other than myself on the order. My info is on the sale, I am paying. First and last name of designated PU person is not enough. They want the PU persons email and phone # too. First and last name with photo ID should suffice. The item would be fully paid for, and alternate PU person’s name designated at check out. What else do they need? I don’t want to give my friends email and phone info to NAPA without thier permission.

    Called corperate to try and get the issue resolved at that level, and was just put on hold. After 8-9 minutes on hold, I bailed. Been a NAPA customer for decades, but spending an hour on the phone trying to buy a NAPA product nowadays isn’t my cup of tea. NAPA better get their act together, or maybe just throw in the proverbial towel.

     
  • Robert K. says:

    Before Retiring from the Auto Industry as a Service Manager,
    Service Director, I worked closely with the Car manufacturer and the Customer. Whenever there was a customer in need of assistance when reaching out to Customer Service, a phone call was always the quickest way to let the customer know that his/her inquiry was important enough to be replied too and a timely resolution would be met. With that said, NAPA AUTO PARTS is none of that. After three phone calls to Napa’s Customer Service and reaching out to the Regional Office, not one person has returned my calls. Whenever I had an inquiry with thier competitors such as Advance Auto Parts, Oreillys to name at least two, a call was always returned in a timely manner.
    My professional opinion having been part of management in the Auto Industry is to do business with a company that cares about their customers and respects the importance of their inquiry enough to pickup the phone and return their call. NAPA is not one of those company’s.

     
  • Melodye D says:

    I live in Columbus Ohio. I visited a location yesterday on West Broad Street… No employees were wearing a mask, which is required by the state of Ohio. I turned around and walked out and drove to another location in Hilliard Ohio only to find out they didn’t have any masks on either. It is the law! I will not be shopping any Napa auto parts stores everything again unless you start complying with the law.

     
  • norman bunnell says:

    i do not appreciate receiving unsolicited offers via text messages. especially one offering ‘free’ somethings if you put an advertising bumper sticker on your vehicle. i find this to be in utterly bad taste and bad business practices

     
  • WilliamAlexander says:

    Why does the tool read “Lifetime Warranty” but when they break their computer warranty on that tool reads “One Year”?

     
  • tk says:

    I went to the napa store in hutchinson mn on sunday and I did not know what time they closed. The door was still open so I went in along with 4 other custmers so that I could get a brake line made. He told me he couldn’t make it that I would have to come back tomorrow but he was really a smart ass about. He had time to help the others behind me though. I did not say anything and left and came back the next day. The minute I came through the door the guy start in on me again. This was the last straw I did not say a hole lot to him and he told me that he was not going to make it for me he also told me to take my business to oreilly auto parts. There is about 10 auto parts stores in the area and I am never going back to that one. I will still shop at napa just not that one.

     
  • Edward Purdom says:

    I TOOK A V-BELT BACK TO BE REPLACED OVER 2 WEEKS AGO, I CALLED TODAY TO SEE IF GATES HAD REPLACED IT AND THEY TOLD ME THE BROKEN ONE WAS STILL AT THE STORY IN HARRODSBURG ,KY WHERE I GOT IT, I AM NOT HAPPY AT ALL I NEED MY V-BELT. IF THIS IS THE WAY THAT NAPA TREATS IT CUSTOMERS I CAN SEE YOU LOOSEING THEM LEFT AND RIGHT, IT`S A SHAME THAT THEY TREAT THERE CUSTOMERS THIS WAY.

     
  • Edward Purdom says:

    I TOOK A V-BELT BACK THAT I HAD ONLY A SHORT WHILE AND A PEICE CAME OUT OF THE BELT, TO BE REPLACED, TREY TOLD ME IT WOULD HAVE TO BE SENT BACK TO GATES TO SEE IF THEY WOULD GIVE CREDIT FOR IT, SAY IT WOULD TAKE ABOUT TWO WEEKS, I CALLED TODAY 3/26/2019 WHICH WOULD BE A LITTLE OVER TWO WEEKS, AND THEY HAVE NOT SENT IT BACK YET, IT`S STILL AT STORY IN HARRODSBURG, KY, I NEED MY V-BELT AND THE BROKEN ONE IS STILL AT THE STORE, I AM VERY UNHAPPY WITH THERE SERVICE,

     
  • a says:

    Tommy LaCotts
    October 11, 2018
    What is the deal with not being able to speak with a live person when filing a complaint? Went through the automated system, never got a callback.was to be called by a supervisor within 24-48hrs, not heard a word. Is NAPA’S warranty no good?If this situation remains unaddressed, I will lawyer up! All I ask is to be treated fairly. Been doing business with NAPA over 40 yrs…

     
  • Tommy LaCotts says:

    What is the deal with not being able to speak with a live person when filing a complaint? Went through the automated system, never got a callback.was to be called by a supervisor within 24-48hrs, not heard a word. Is NAPA’S warranty no good?If this situation remains unaddressed, I will lawyer up! All I ask is to be treated fairly. Been doing business with NAPA over 40 yrs…

     
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