Where is Napa Auto Parts Corporate office Headquarters

Battery warranty replacement issues
Good morning I have a question
Recently my daughter’s Napa car battery wouldn’t hold a charge and she was stranded on the side of the road. I went to help her and removed the Napa battery and took it to a nearby Napa store for replacement it was only 12 months sentence it was installed.
I had a copy of the receipt and presented that to the counter person who tested the battery and confirmed it was bad then when we were doing the paperwork he informed me that he couldn’t honor the warranty free replacement because the battery was purchased at a corporate store and they were an independent store?
I questioned him and told him that shouldn’t matter but he said sorry it does!
I ended up paying full price for a new battery and he informed me that if there is an issue with this battery in the future to bring it back to his store ?
I do not understand how this can be. Please inform me on how this works?
I have Napa batteries in all our vehicles and we travel all over the western states the reason I purchased Napa parts is because there is a Napa auto parts store in just about every town and for the peace of mind that if a battery failure occurs I can get it replaced under warranty with no hassle regardless .
If this is not true please let me know so I don’t get surprised again
The store was in Los Alimitos ca and the original purchase of the failed battery was in Anaheim ca

Thank you for your time and I hope you have a wonderful day
Randy M.

I live in Old Town Fl and I took a part back to the NAPA store and the boy that was working has a very smart mouth I’m a senior citizen and don’t appreciate being treated like a old fool you need to do something with this store

Memphis hwy 64 store is so out of wack they’ll fire you for attendance who have all documents but will allow employees who keep up mess and be about to fight they let you work all day slaving for them to come tell you they parting ways Brad and Ashton need to be drug and alcohol tested then Monica chew walk around half speaking and talking to the employees she think low of and don’t look better than her she’s gone make sure you get fired they say no ear phones but ppl still walk around with them in but they say stuff to certain ppl they need to get it together at Memphis tn Napa hwy64 and appling they are all wack and inconsiderate

Hi I need to withdraw my 401k money. Who do I call?

My district manager in Albuquerque is incompetent. And now we have a new one worse than the last one.

I am trying to find two drawer slides and a set of wheels for a NAPA tool cart, with the part number for the cart in hand and a picture of it , I went to my local NAPA store. The employee there told me I was “out of luck”. After an exhaustive internet search I found nothing. Next I contacted customer care at NAPA, THEY TOLD ME THEY DON’T HANDLE THAT TYPE OF CONCERN AND TRANSFERRED ME BACK TO THE STORE I HAD JUST LEFT! After leaving a Google review, I received a response……they told me to call the customer service line that was unable to help me earlier in the day for assistance! This is not customer service, it is some type of circus. If just ONE PERSON AT NAPA (corporate wide) actually wanted to assist me with this concern, it would have already been resolved. If they would just tell me who the manufacturer of the cart is (no one will) I could contact the manufacturer myself for the replacement parts!

Whoever the supervisor is for the Lee’s Summit, MO store, you should monitor when your staff closes the store. I tried to go there at 6:55pm tonight to find that the store closed at least 5 minutes early. A guy rolled down his window to tell me they closed & will open at 7 am tomorrow. I replied, “so you closed early.” He immediately drove away.

These people are incompetent and should be held accountable.
I was replacing a head gasket on a Toyota that someone had stripped the holes in the aluminum block. I took the head bolt in and was told that I needed a M12 1.5 metric insert heliocoil after the insert was installed I noticed that the bolt had slight movement. It is a 11m bolt and when I went back in they said that’s what it calls for. However they are wrong it should have been a m11 1.5 they said that it’s our problem. Now we have a aluminum block with a hole that is too big. What a horrible company we will never deal with them again and we are telling everyone to stay clear of NAPA.?

Refused to Honor a 2-year warranty on a battery I purchased.

Went to one store that confirmed battery was No good ordering me a new one to arrive the next day. After waiting to receive a call from them that the battery has arrived it reached one hour before closing and I had to contact them just to be told the battery never arrived and that a different location would have my battery and to go there to pick it up. Go to a different city just to be told I’m shit out of luck and to purchase a new battery All because they didn’t have a battery tester. The manager said since they couldn’t test my battery they couldn’t honor the warranty. After explaining what happened and was told by a different location the manager said I’ll have to buy a new one and there’s nothing she could do. I don’t know why they think I Should pay the consequences because they don’t have a battery tester. Being told to buy a new battery and that they couldn’t do anything else. I went home with a bad battery that I’ve only owned for a few months. couldn’t get to work the next day. I have been a loyal customer for 15 years and I can confidently say I will Never purchasing from NAPA Again!

I bought a distributor cap and rotor for like $72 lifetime warranty and they’re telling me that It’s not in the computer anymore with the last guy I went to in plantation 441 tried to tell me my lifetime warranty one was for aluminum aluminum inside my distributor cap The one I have has brass tips in it not aluminum I went today in Pompano and he says they’re no longer on your list of warranties

Rip-off company. I returned a defective battery well with in the warranty period, wit my recipe. Was told I couldn’t get cash back, had to return home to get my card. They said they refunded my money back to my card but I found out that they didn’t. I called the store only to find out that it will be 2 to 3 days to refund my money. This allows them to invest my my for 2 or 3 days, and any profit they make they keep. That I cheating me out of the opportunity to invest my money and profit off it. This is clearly FRAUD. I have filed a complaint with consumer protection agency, and contacted this class action attorney. Now the battery cost 225.00 that’s doesn’t seem like a lot, but when you times that by millions of customers they are cheating, that adds up to millions of dollars every year.

https://wilshirelawfirm.com/practice-areas/class-action-attorneys/consumer-protection-lawyers/

If you want to join the class action lawsuit, as soon as I find an attorney, I will let everyone know.

Said they couldn’t refund my money for 3 days. Can I go back to the store get my money back and return the battery in 2 or 3 t. Hell no. Thieving piece of shit.

Can a store force thier employees to take a 45 minute unpaid lunch instead of 30 minutes

You do not deliver to the public only to business, so wrong!!!!

Ordered some parts from Napa online to pick-up at local Napa store. less than 5 days later order was cancelled? ( You have 7 days to pick-up your order per Napa policy). I was planning to pick-up order on the 5th day but got an e-mail from local Napa saying order was cancelled. I then sent an e-mail back to local Napa asking why order was cancelled. No response back from the local Napa as to why order was cancelled. Called Napa corporate headquarters to try and shed some light on why this order was cancelled and to voice my concern over this issue. Napa Corporate could not explain why this order was cancelled and was no help at all but they did transfer the phone call over to the local Napa that cancelled the order. Well the local Napa was NO help at all, totally arrogant,condescending and just a plan ass about my inquiry about this order and how busy they were. I called Napa corporate back and asked to speak with some type of executive about this issue and how I was treated. I was put on hold for about 5 minutes and someone came back on the line and said the line was busy and took my phone number and assured me that someone would get back to me. Well! nobody got back to me about this. I will be calling corporate back in the morning. Buyer beware if placing orders from Napa?

Napa store in Laurel Maryland, wearhouse manager makes working for Napa difficult and hostile work environment, he even show middle finger from his car to employee, he’s two face men , lies and never respected his employe. He screamed at me multiple times it’s not how we supposed to be treated, it’s hot summer, no fan or ventilation provided , We can’t even talk to him , he just keep walking as if no1 cares. It’s hurting. It’s always problems when asking for time off or vacation time. Please do something.and lastly he minus my hard worked hours from my paycheck.

Yesterday I went to three auto parts stores. I was looking for a U-bolts with 2 1/2 opening. Two of the auto parts stores did not have what needed and the price was $24.99 per set of two. The third auto parts store was the NAPA store in Oregon City, Oregon. There did not have any but said the NAPA store in Clackamas had them. So I went to the Clackamas store and tried to by them. The lady that waited on me was very nice found what I needed and said it would be $34.95. I told her that was $10.00 more than the other auto parts stores charged. She asked if I was a vet. and I said yes, which I am, and she gave me a discount. That discount brought the price down to $31.??.
When I got home and open the box there was only ONE U-bolt in the box. I started reading the box and it said one only, but not in thou words. That makes the price $62.?? for two U-bolts that I can get elsewhere for $24.99 . If you are going to charge that much more for your parts, I will never go in a NAPA auto parts store again. I will also tell everyone I can about your high Prices.

LOST ORDER

PARTS ORDERED ON APRIL FIRST ARE STILL ON SOME TABLE IN YOUR SHIPPING DPT AFTER 5 DAYS OF E-MAILS AND WEBPAGE CONTACTS AND 2 EXTREMELY USELESS, VERY EXPENSIVE, (VERY) LONG-DISTANCE PHONE CALLS!

INCIDENT# (WHATEVER THAT IS) INC2758439-WEB ORDER # 26943385-SHOWS AS SHIPPED APRIL FIRST, UPS TRACKING 1Z8401200304335593, UPS HAS CREATED A LABEL BUT HAS NOT RECEIVED A PICK-UP ORDER FROM NAPA!

INCOMPETENCE THRIVES IN NAPA’S PATHETIC CUSTOMER SERVICE, NOTHING HAS BEEN RESOLVED, JUST GO ROUND AND ROUND AND NOTHING IS DONE EXCEPT CHARGE MY AMERICAN EXPRESS ACCOUNT.

CARLOS MESEGUE

I would not recommend anyone working for napa if you are a woman my wife did work there and she got discriminated against because she is female and do you think hr would help nope napa is a joke

You all need to investigate your store manager at your store in mercerburg Pa. she is very unpleasant and rude to her employees and other stores are afraid to deliver to her store. When she isn’t at her job all she does is complain about it and the customer. She acts like she is the worlds greatest employee and she is a lier and very two face. She is a mean woman.

My battery died on my car and went to get a battery replacement at this address 2602 College Ave. Ruskin, FL 33570.
I asked for help to get my battery replace but both gentleman declined to help because they don’t want to leave the phone off the hook even though I was the only customer inside the store. Needless to say I didn’t have an option but to do it my self and he offer to carry the battery for me but I declined. My invoice # is 299734. Purchased on 11/23/21. I will never go back this store ever again.

Napa is so bad they have the wrong phone number on the website.

Napa Hyannis Bearses Way charged $892.19 to my debit card 18 days ago, Store manager Steve says he didn’t, corporate office doesn’t respond after 3 calls. My bank account and Apple pay show the transaction completed and removed the money from my account but Napa says the transaction didn’t complete.
Don’t use a debit card at Napa.

I placed an order 2 weeks ago, the part was in stock & the email receipt said I should receive it around October 6th. I sent an email inquiring the status on the 8th & at least a dozen more in the next few days because I was supposed to be contacted within 48 hours. I finally called twice & found out the warehouse that has it can’t ship it because they aren’t equipped to ship oil additives. What a waste of my time. I’ll be shopping with your competitors & Amazon from this day forward.
Thanks for nothing!!!!!

Communication issue with a Napa Auto Care facility in Chesapeake, VA. This one is part of Little Joe’s auto. Needless to say they are horrible and lies to their customer. I took my vehicle in on Wednesday to have a seat belt sensor fix. First issue is we took car that morning, we called them 20min before they closed. They never called us to tell us about our vehicle. Day 2. We called that morning to discuss our vehicle. We asked that they call us if additional time is needed and so we can make arrangements to be without our vehicle. No call. Day 3, my wife goes up there. They give her this story about having to take care to dealer. Again we asked, Can you please call us with update. Again. No call for them. I called them on day 3 at closing Again. Manager and team in meeting and the kid they put on the phone had no clue. He told me they would take car to dealer as soon as they open. Day 4. I arrive at shop at 11am. To see my vehicle parked in same spot as previous days. Untouched. I asked the manager how hard is it to communicate to a customer the issue. Yes. By now. We are very upset. The lack of communication from this place. I asked the manager to call me by end of day. She assured she would. Well guess what. Not one call. It’s now Friday. I have been 4 days without my vehicle. They are not open on weekends so now I am gone another 2 days without a call. It’s now Monday after 10am. I still have not received a call from this place. This is so unprofessional of the manager and her leadership definitely trickle down to her team because they fail to communicate to customers as well.

I’m in a bit of a pickle. I need to finish working on my truck.
I just rebuilt the motor and our local napa banned me from his store for trying to return things that were ordered incorrectly.
I didn’t argue with them. I carefully tried to explain to them that some of my things were mispackaged and will not work for my engine.
He told me he’s tired of me bringing stuff back and I’m not to step foot in his store again.
I live in rual Montana. I don’t have anywhere else to go, unless I drive 150 miles to the next town.
I can’t finish my truck now. How am I supposed to get back to work.
Can you talk some sence into this store owner. I haven’t done anything wrong, except put up with put up and lied too. Please help. Also please look into price gouging.
I’m pretty it doesn’t cost $400 for a set of shocks when the other parts store sells the for $18 a piece, or $50 a piece for the coil over shocks I needed. Not $400 like are Napa wanted.
The STD piston rings I ordered were $105. I ended up having to go somewhere else because the rings were mispackaged.
The other place was only $47.
I’d like to know if there are laws against price gouging that high.
Please get back to me. Thanks.

Driver at Napa wanted to fight with me Napa employee all on camera manager did nothing about it he almost hit my yellow Corvette look at the parking lot he’s the driver for Napa Auto Parts a black kid then he comes into place with everybody look at him screaming at me I was going to knock him to the ground but look at your cameras my name is Terry Hill you have my information you need to do something about this man he needs to be fired or else me and my friends going to come out there and kick his ass when he gets off work this is the Paris NAPA store on Perris Boulevard the Paris Napa on Perris Boulevard that’s where this happened at

At one time we we purchasing parts through your stores. More so when your store was closer to us.

a few years ago your commercial manager agreed to allow us to replace a compressor ( agreed to pay us the warranty labor) for a customer that was installed at a different repair facility. The compressor was sent to us and we performed the exchange. Happy customer! :))

When we tried to get paid for the labor we were lied to. Then our WHOLESALE ACCOUNT wasn’t so much wholesale anymore. If you look at our account you will find that you are charging us RETAIL prices and claiming them to be our wholesale price.
You can see that we don’t buy from you any more unless we are in dyer need.

To this day we have yet to receive payment for the compressor exchange.

What is the problem?? Was it because I kept hounding the commercial manager for payment?

I will send this out to anyone in corporate NAPA to get this resolved.

I need parts at wholesale not retail.

I purchased an A/C compressor for a 2016 Ford F650 from the NAPA store in Waterloo, NY. We replaced the condensor, dryer and filter and thought we might as well replace the compressor as well since we had everything else apart. We put everything back together and was working great. Two days later the clutch on the NAPA compressor came apart. I contacted the Waterloo store and the girl at the counter stated we’d have to purchase another one then bring in the bad one for a refund and to see if we’d get labor coverage as well. We did all that and was told NAPA will not issue another compressor under warranty. It was only 2 days on our truck. Needless to say, unless something is done about this, this shop will never purchase anything from them again.

I’ve been trying to make an online battery purchase, and have run into a problem. First call to cust. service, the rep told me the info in question was required by state law. I disagreed, and asked to speak with someone who may be able to facilitate a work around, and was transfered to a dead end. Second call to C/S I was talked over and interrupted by the second rep. So after several minutes of listening to irrelevant gibberish, and not being able to explain my particular situation, I hung up. Both rep’s spoke broken english and were very hard to understand. Neither NAPA rep actually tried to get to any resolution.

ISSUE: Car and battery are on the other side of the state at a friends house. I wanted to designate a different store (not local to me) and pick-up person other than myself on the order. My info is on the sale, I am paying. First and last name of designated PU person is not enough. They want the PU persons email and phone # too. First and last name with photo ID should suffice. The item would be fully paid for, and alternate PU person’s name designated at check out. What else do they need? I don’t want to give my friends email and phone info to NAPA without thier permission.

Called corperate to try and get the issue resolved at that level, and was just put on hold. After 8-9 minutes on hold, I bailed. Been a NAPA customer for decades, but spending an hour on the phone trying to buy a NAPA product nowadays isn’t my cup of tea. NAPA better get their act together, or maybe just throw in the proverbial towel.

Before Retiring from the Auto Industry as a Service Manager,
Service Director, I worked closely with the Car manufacturer and the Customer. Whenever there was a customer in need of assistance when reaching out to Customer Service, a phone call was always the quickest way to let the customer know that his/her inquiry was important enough to be replied too and a timely resolution would be met. With that said, NAPA AUTO PARTS is none of that. After three phone calls to Napa’s Customer Service and reaching out to the Regional Office, not one person has returned my calls. Whenever I had an inquiry with thier competitors such as Advance Auto Parts, Oreillys to name at least two, a call was always returned in a timely manner.
My professional opinion having been part of management in the Auto Industry is to do business with a company that cares about their customers and respects the importance of their inquiry enough to pickup the phone and return their call. NAPA is not one of those company’s.

I live in Columbus Ohio. I visited a location yesterday on West Broad Street… No employees were wearing a mask, which is required by the state of Ohio. I turned around and walked out and drove to another location in Hilliard Ohio only to find out they didn’t have any masks on either. It is the law! I will not be shopping any Napa auto parts stores everything again unless you start complying with the law.

i do not appreciate receiving unsolicited offers via text messages. especially one offering ‘free’ somethings if you put an advertising bumper sticker on your vehicle. i find this to be in utterly bad taste and bad business practices

Why does the tool read “Lifetime Warranty” but when they break their computer warranty on that tool reads “One Year”?

I went to the napa store in hutchinson mn on sunday and I did not know what time they closed. The door was still open so I went in along with 4 other custmers so that I could get a brake line made. He told me he couldn’t make it that I would have to come back tomorrow but he was really a smart ass about. He had time to help the others behind me though. I did not say anything and left and came back the next day. The minute I came through the door the guy start in on me again. This was the last straw I did not say a hole lot to him and he told me that he was not going to make it for me he also told me to take my business to oreilly auto parts. There is about 10 auto parts stores in the area and I am never going back to that one. I will still shop at napa just not that one.

I TOOK A V-BELT BACK TO BE REPLACED OVER 2 WEEKS AGO, I CALLED TODAY TO SEE IF GATES HAD REPLACED IT AND THEY TOLD ME THE BROKEN ONE WAS STILL AT THE STORY IN HARRODSBURG ,KY WHERE I GOT IT, I AM NOT HAPPY AT ALL I NEED MY V-BELT. IF THIS IS THE WAY THAT NAPA TREATS IT CUSTOMERS I CAN SEE YOU LOOSEING THEM LEFT AND RIGHT, IT`S A SHAME THAT THEY TREAT THERE CUSTOMERS THIS WAY.

I TOOK A V-BELT BACK THAT I HAD ONLY A SHORT WHILE AND A PEICE CAME OUT OF THE BELT, TO BE REPLACED, TREY TOLD ME IT WOULD HAVE TO BE SENT BACK TO GATES TO SEE IF THEY WOULD GIVE CREDIT FOR IT, SAY IT WOULD TAKE ABOUT TWO WEEKS, I CALLED TODAY 3/26/2019 WHICH WOULD BE A LITTLE OVER TWO WEEKS, AND THEY HAVE NOT SENT IT BACK YET, IT`S STILL AT STORY IN HARRODSBURG, KY, I NEED MY V-BELT AND THE BROKEN ONE IS STILL AT THE STORE, I AM VERY UNHAPPY WITH THERE SERVICE,

Tommy LaCotts
October 11, 2018
What is the deal with not being able to speak with a live person when filing a complaint? Went through the automated system, never got a callback.was to be called by a supervisor within 24-48hrs, not heard a word. Is NAPA’S warranty no good?If this situation remains unaddressed, I will lawyer up! All I ask is to be treated fairly. Been doing business with NAPA over 40 yrs…

What is the deal with not being able to speak with a live person when filing a complaint? Went through the automated system, never got a callback.was to be called by a supervisor within 24-48hrs, not heard a word. Is NAPA’S warranty no good?If this situation remains unaddressed, I will lawyer up! All I ask is to be treated fairly. Been doing business with NAPA over 40 yrs…