Where is MGM Resorts Corporate office Headquarters

MGM Resorts Headquarters Address and Contact

mgm resorts logo
  • Address: 3260 Industrial Rd, Las Vegas, NV 89109, USA
  • Phone Number: +1 855-788-6775
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 77,000
  • Established: 1986
  • Founder: Kirk Kerkorian
  • Key People: James J. Murren (Chairman of the Board CEO)

MGM Resorts Headquarters Location & Directions

MGM Resorts Headquarters Executive Team

Name

Title

James Joseph Murren

Chairman & CEO

William Joseph Hornbuckle IV

President

Daniel J. D'Arrigo

Executive VP & CFO

About MGM Resorts, History and Headquarters Information

The company was founded in the year 1986. The company has been operational for more than 33 years now. The founder of this company is Kirk Kerkorian. The company was initially started as Grand Name Co. which operated as a subsidiary company of Kerkorian's Tracinda Corporation. The company renamed itself to MGM Grand, Inc in the following year. The company began its operations as MGM Mirage in 2000. In 2009, MGM Resorts formed Diaoyutai MGM Hospitality, which was a joint venture with Diaoyutai State Guesthouse of China. In the year 2010, the company changed its name to its present one. In 2014, the company acquired all the naming rights for a new baseball stadium in the areas of Biloxi which resulted in MGM Park. Headquarters: 3260 Industrial Rd, Las Vegas, NV 89109, USA.

MGM Resorts is a company based in America which mainly focuses on providing the best hospitality facilities to its customers. As of 2018, the company had around 77000 employees working under it. The company has James Murren as its current Chairman and CEO. In the year 2013, the revenue generated by the company was around $9.8 billion.

MGM Resorts provides its services on various types of hospitality facilities, which include hotels, resorts, casinos and also entertainment as well.

MGM Resorts Headquarters Photos

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  • Shonda says:

    I stayed at the signature MGM and my property was stolen out of my room. Nice it’s a cat and mouse game because all they did was give me back my resorts fees! My extreme JBL speakers were stolen. Risk Management is NOW giving me attitude because I’m staying on top of MY situation! I’m contacting corporate as we speak this is unacceptable. Mr. James Murren property wouldn’t be happen to see how his guest have been treated

     
  • Mercedes Lewis and Michael Boggs says:

    My boyfriend and I are pearl and gold members with MGM. We took an offer to stay at the Luxor Hotel for 4 comp nights. 750 food credit. 650 Freeplay. Under my boyfriends gold player card the hotel wouldn’t give us our Freeplay and messed up our stay and made us check out today leaving. US with no where to go with the two of us and our dog. We live in Oregon and both have VIP hosts that have been difficult to communicate with for their lack of responding. So we are now sitting in our car with nowhere to go and on a holiday weekend. On top of that we were charged fees at mirage for our service dog which took over 600 dollars of ours and having to wait on a refund back to our card and then our remaining funds are being held up in our bank account which is not MGM fault on that part but now we have no funds to even drive back to Oregon tonight now that MGM Luxor messed up our stay and made us check out.

     
  • Nina says:

    I stay At mgm was horrible

     
  • Cherral Moore says:

    DON’T TRUST What You SEE on the Internet… and DON’T TRUST What The Managers SAY at Luxor, Get it In Writing…
    The Luxor in Las Vegas, Nevada is the WORST HOTEL we’ve ever stayed in since we’ve been coming to Las Vegas for almost 10 years (with the exception of Covid-19 for 2 years).
    We’ve stayed at several hotels and NEVER have we received this type of service…Rio, Wynn, Mandalay Bay just to name a few. My husband and I have stayed at the MGM in Maryland with friends several times and never had any problems.
    The Luxor is affiliated with the MGM Resorts and it’s goal states “we are a company based in America which mainly focuses on “providing the best hospitality facilities” to its customers”. 
    My husband and I went to Vegas February 22-28.
    First of all prior to coming to Vegas we made reservations requesting the Pyramid King, 420 sq. ft., 1 King Bed room and we ended up with a room with 2 full size beds.
    After getting to the room we were very disappointed, my husband contacted the front desk and said we are suppose to have a king bed and we requested the Pyramid, the person he spoke with claim they didn’t have any more rooms with king beds at this time because we checked in late (midnight) which wasn’t our fault. Our flight was 3 hours delayed getting us to Las Vegas which should not have mattered because we paid for our accommodation in full up front. All that was left to pay was the resort fees which they claim they would waiver because of the inconvenient we had experienced while staying there.
    The person on the phone from the front desk also told my husband they had given us an upgrade. My husband challenge the person because there was NO way this room could be better than the one we requested based upon what we had seen online as to why we chose this hotel in the first place. My husband requested to speak to a manager and a little while later the manager did call. My husband looked for a pen and notepad and couldn’t find anything, anywhere to write with nor to write on. After numerous minutes of talking to the manager about this so call upgrade around 1am in the morning and getting no where with him, the manager made a 2 night free stay deal with my husband and my husband agreed. I totally objected because my plans were to spend time relaxing and resting in the room due to my recent health challenge. A change of pace, rest and relaxation is the reason we made this last minute decision to come to Las Vegas in the first place.
    Let me tell you about this so call upgrade room…
    No pen and notepad
    No clock
    No microwave
    No refrigerator
    No drinking water
    No room service (food)
    Only 3 small drawers
    and 3 clothes hangers.
    When my husband questioned someone as to why the room didn’t have these things the next day, the response was “I’m not sure, maybe due to Covid-19”, I chugged and my thoughts were, what an excuse. 😥
    On the fourth morning my husband kept trying to contact room service, after a few long continuous ringing on the phone he called the front desk. Here we find out that there is no room service, he asked why doesn’t this hotel have room service, it has no microwave and no refrigerator. He was told “you can get a refrigerator for $25”. My husband asked why weren’t we told this when we checked in, the response was “well because we have so many rooms we can’t offer amenities like other hotels here on the strip, and you should have asked”. My husband said how was I suppose to know to ask? 🤔 shouldn’t this have been told to us when we registered.
    If I had to rate this hotel on a scale of 1-5, I would give it a 1 only because the room was clean and our 2 beds were made daily. Also on Tuesday night when we checked in, the girl at the desk was nice and offered us a 50% reduction from the resort fee because my husband is a retired veteran.
    I promise you my plans are to NEVER stay at the Luxor in Las Vegas, Nevada ever again. The people at the bell desk were extremely nice especially Jack and Anthony.
    I’m expecting a sincere apology from someone in this company for the treatment we received while at this establishment. Why because we didn’t experience your goal that states “providing the best hospitality facilities to its customers” especially from a manager name Chris who was rude when I asked for the contact information to send you this letter. He told me that he “can not give out that information”. Public information he can’t give out… so I looked it up myself.

     
  • Debbi K says:

    I had my room infiltrated by security and police with no valid reason. I’m 60. I was in my room in my nightshirt watching the news and packing. Your security team gave police bad information. I was treated horribly for no reason. I’m choked!

     
  • Roxanne Thomas says:

    I have been a member of mgn for the past 10 years and have always had great service with them stay that hotels in Vegas and also visited the MGM National Harbor in the D M V since they open. I had over a hundred and eighty-eight thousand points on my card only less than 20,000 away from being a platinum customer. I went on the website to check my points and to my surprise all my points were gone and I was back down to 10000 and was asking to get to 7500 to hold my gold card status that I have now. I would like to know how I get my hundred and eighty-eight thousand points re in stored I think it’s unfair for those place to just be taken away from me when I have have been a loyal MGM customer please contact me on how that can happen thank you

     
  • Steve says:

    Amazing that MGM cant run a poker room at Borgata . Went to one of the best to a shithole. Demand is booming and they cant even do a 1 event with out plans for the future. Need to fire people and bring in people ready to build back

     
  • Trayon White says:

    MGM practices very racist behaviors which is consistent. Today they allowed someone to put their hands on me and based on his word wanted to put me out. The guy said “get him out of here” . When I requested they check the tape, they said they were not going to do a report or any reprimand to anyone. I see people get put out and barred all the time for less offenses but because it was a white man they did absolutely nothing. I’m not letting this rest. MGM consistently treat its customers bad. I will be making this public. I have over 90,000 social media followers (look it up) and if this is not address , I will address it publicly. I have 6 witnesses info.

     
    • Saundra Taylor says:

      My name is Saundra Taylor this is my discrimination lawsuit Taylor v. MGM Resorts International 21-cv-03192 in district court for Maryland. My number is +13014335050 and see my comment here on November 2, 2021.

       
  • Robert M. Shelley # 8823507 220 Blackberry Run Fayetteville, GA 30214 says:

    see below

     
  • Jordan says:

    This company has incompetent casino help assistants. They cannot under stand your language or something. Will repeat the same thing over and over until you go away. I’m trying to tell you people cant sign up for the casino. You’re losing customers. You need to fix your game I can’t even imagine how ugh money you’re losing not having analytics to see where people are failing to join your app. Simple coding to create a registration program. Yours is broken. I’ve seen it from multiple friends now no one can register. Your tech refuses to upgrade to someone who has more skill. His name was Macky in tech support and he was very rude and dismissive. They just don’t care. Why take the job then. I’m never taking my family to MGM again. This place used to be good. They cant even successfully create working web pages.

     
  • Robert M. Shelley # 8823507 220 Blackberry Run Fayetteville, GA 30214 says:

    I have a been a loyal customer of MGM for many years. Unfortunately due to my location, I’ve been unable to visit as much as I would like, but recently have been able to attend more frequently. I was told that I could be upgraded with a program that you referred to as “matching promotions”. In January, 2022, I was at the Goldstrike and showed my Caesars Diamond Elite card, driver’s license, military ID card and was given an MGM Platinum card and was told that it would be good until next year (2023) – however, I was reverted back to Pearl status within 1 week !! I spoke with numerous representatives at 866-761-7111 and was told that they were sorry about the problem and they would look into it. To date, I have not received a reply/response to my request.

    We have an upcoming trip to the Beau Rivage on the 24th and would love to have this resolved prior to our visit.

    Thank you in advance for your assistance.

     
  • Mark Mc says:

    I just got off the phone with Andrew, the customer service manager at the Borgata. I stayed on property twice and experienced homophobic waiters three times. During our discussion regarding the incidents and the complaints I filed, he was cut me off, projected that the issue was not due to my sexual orientation and made me feel worse about the experience. To date this is the worst MGM brand experience I have ever had. So incredibly disappointing.

     
  • Cindy lou says:

    Hotel guest , frustrated ,
    I was excited to stay here , if at this level , it’s not even at par , why would anyone want to stay here , in a suite , escalators don’t work , shuttles to convention cancelled w out notice ,
    I expected more ,
    If you care about your guest , at least have the basics working .

     
  • KIM MCKENNA says:

    As an MGM National Harbor guest I am floored by the difference in host services there. Hosts are allowed to be rude to and discard their guests and managers back up this behavior by then denying guests a new host. Host managers won’t even return my call regarding getting a new host. I contacted guest services as instructed. I even forwarded host’s curt, dismissive emails to no avail. MGM has no loyalty to its customers, not at all like my Caesar’s marketing professionals.

     
    • Saundra Taylor says:

      Can u give me a call please at 301 4335050 because I have file a discrimination lawsuit against MGM National Harbor Casino Taylor v. MGM Resorts International 21-cv-03182 in the District Court for Maryland.

       
  • Thomas McCrory says:

    I stayed at the MGM grand on November 15 in Detroit. I would like to say your check in operations were totally disgusting we were told we would receive a text when the room was ready which they said would be about 15 minutes after an hour and a half we went back to check there were about 50 people in line getting rooms we never got the text message By the time we got to our room and received our luggage we were too late for dinner and damn near miss the show we were going to I tried to speak to a manager I was told one was on the way but of course no one ever showed up I will never stay at MGM property again

     
  • Thomas Landauer says:

    I need to speak with the highest customer service person in the company in regards to handicapped discrimination and how MGM Springfield has not taken the situation seriously and have tried to brush off this matter with insult on top of injury thank you!

     
  • Denise Standberry says:

    To whom it may concern I Denise Standberry checked in to room 57321 on Friday 10/29 we requested know house cleaning Saturday, I turn the light off went to bed Saturday nite grab the back pillow to have a fresh pillow to sleep on, woke up around Six to use the restroom proceeded to lay back down and notice a stain on my pillow turned the light on and this is what I see a blood stain that had to be there from the previous person who stayed in the room it seem to be very fresh looking, I’m very upset about my stay here it’s my first stay at the Mandalay Bay and probably my last stay, I’m here for my Daughters Bachelorette party we booked Three rooms here very disappointed, we we’re going to book another Nite but decided to pack up and leave, I will be calling corporate on this issue with Covid-19 the rooms should be extremely clean, I truly think I should be compensated for both nights I stayed here I could not sleep after, if I do not here from Corporate I will seek legal advice.

     
  • Denise Standberry says:

    Please it is Imperative that someone contact me in regarding to an issue I had at the Mandalay Bay, I have my situation to Operation Manager (Yxcel Ramirez) if know one contact me by the end of this week to resolve this issue I have know other choice but to seek legal Advice.

     
  • Saundra Taylor says:

    For several years now, while playing dice the MODs/MOJ at the MGM has allow one of their employee (Steve) to bully and constantly harassed me that displays bias and racism tendencies. When I complained the Floor Supervisors (JC, Joaquin, and others) told me there is really nothing they can do but will talk to him. Today Shawn (MOJ) had security to remove me from the premise stating I need 24 hours to cool off after Steve told them he feel threatening because I told him dude your actions no longer get under my skin, you no longer have that privilege anymore just get away from me and for here and out if just do say anything to me anymore unless we are outside i will tell you where I live and give you my address if you would like to have it. This employee (Steve) was fired and dismissed from Maryland Live Casino for the same bias and racist behavior that MGM allow. The MGM don’t allow you to speak with anyone regarding this matter their Corporate office number is not listed on its website and you cannot obtain the number from anyone of their properties. Today a guest service representative told me someone will call me regarding this matter and after reading other patrons’ comments I hope to receive that call from someone.

     
  • JoElle C Hurns says:

    I am an old friend and employee of Mr. Hornbuckle’s. I am just trying to reach any assistant of his through email or phone. I have been transferred to different extensions and not had any success with the corporate contact information on any of your websites. He would be happy to hear from me. Please give email or phone to someone in his office. 602 578 5643. johurns@hotmail.com

     
  • Doretha Abdi says:

    Hi I need to talk to someone my stuff was stolen out my room at the Excalibur

     
    • Sue says:

      My stuff was stolen from Excalibur recently also. I stayed March 10-12, 2022 in room 3144. Room had blood stains on the sheets as well as the other room they move me too on the 21st floor after the robbery..I’ve never felt so violated and stressed. Housekeeping stole jewelry, money, costly fragrances and most definitely took pictures of my personal info in my wallet. My stuff was everywhere. I’m traumatized. I can’t eat, sleep and ended up in the hospital. It haunts me. I work so hard to have what I have. It’s not fair for anyone taking or entering a room they didn’t pay for. It was my 1st time in Las Vegas and most likely my last. I’m spreading the word. I know lots of social media personnel with at least 1M followers. They already offered to spread the word for me with other well known social media personnel as well. I may look insignificant but, I know people and have friends in big places.

       
  • Jill C Agnew says:

    Stayed at the Luxor last weekend for my birthday and my husband’s and my Renewal of vows. The rooms were lousy. We were in a “premium” room. There were stains on the carpet, one of the chairs in the room was wet when we got there, the shower door had visible caulk lines all around it, and there was no refrigerator and no coffee maker. I went to the hotel manager to discuss the situation, and he explained to me that the Luxor is not a Luxury hotel, as a matter of fact, it is a poor hotel. Yes…his exact words. Keep in mind that I also had my Brother in law and his wife there, and my sister in law, all in separate rooms. I was not at all happy after spending $1000 on a room to be that disappointed in it, or to be told by the manager that we were basically slumming. Had I realized how bad the place was, I would have certainly spent a few hundred more and stayed at a nicer hotel.PS…the walls are made of paper…there were a group of people there in the next room partying ALL night long. Couldn’t sleep a wink. The manager was “nice” enough to have a small refrigerator put in our room for my husband’s insulin, but that definitly did not make up for the poor quality of everything else. Even checking in- 2 people working at the front desk with long lines of people waiting. Shame on you. I will never recommend the Luxor, or any MGM property.

     
  • Ulysses Perkins says:

    My name is Ulysses Perkins I was a guest there September 27th to the 30th.But I kicked out they said I ask someone for drugs but it’s not true I was on live my friend was recoding me there is no way I did that. I am a business owner. Then they say it’s for not showing my ID.

    Incident # llv210900117855
    So could u please review the incident. Because I was given an Concussion And bruises all over my backs and arm and legs.

     
  • Jenn says:

    Yesterday I had submitted a request for someone to contact me and I do not see my request on here. I am left no other choice than to expose MGM for the mistreatment of their guests to every news station and all media outlets.

     
  • Jenn says:

    Hello,
    This is my last attempt to contact someone in your corporate office. I have been on hold for over 25 min each time I’ve called. I have been given so many numbers and all calls just hand me off to the next person that cannot help me either. I need to speak with William Joseph Hornbuckle IV, James Joseph Murren or Daniel J. D’Arrigo.
    This matter is most urgent as my life was endangered due to a domestic violence during my stay there and the way I was treated and then escorted off the property as I was told I was trespassing and would be arrested. I, being the victim was forced outside at 2:00 am with all of my belongings while fearful of my life hiding from my abuser. I will take this to every news channel and social media platform that I can. The way I was treated and I’m sure happens quite often at your hotels is a Lifetime movie waiting to happen. Your hotel would be held accountable if a death resulted from domestic violence on your property.
    As this matter is urgent, I appreciate your earliest attention

    Thank you,
    Jenn
    ( for protection purposes I will leave out my full name)

     
  • Jennifer Moore says:

    I visited your property on September 7th of this year. It was also my birthday. I went to the cage and tried to cash in a $500 chip from the IP. I was told after waiting about 10 minutes that I couldn’t cash the chip in because they verified with IP casino that I had no play there. They were correct I didn’t have play at the IP. My husband did and he was on the dice table at that very moment at your establishment. They were very rude about the whole ordeal almost like I was doing something illegal. I just want to say my whole experience at your casino was not good. People were rude and like I said it was my birthday. I felt like we were watched and followed by security the entire time we were there. I will say your slot high limit area is first class. From the the bartender and the beverage servers. They were exceptionally nice and gave great service. I played high limit slots while security constantly passed by me. It was just ridiculous. Just wanted to let you know about my experience. First time there and last time there. I will not be back.

    Jennifer Moore

    Sent from my I visited your property on September 7th of this year. It was also my birthday. I went to the cage and tried to cash in a $500 chip from the IP. I was told after waiting about 10 minutes that I couldn’t cash the chip in because they verified with IP casino that I had no play there. They were correct I didn’t have play at the IP. My husband did and he was on the dice table at that very moment at your establishment. They were very rude about the whole ordeal almost like I was doing something illegal. I just want to say my whole experience at your casino was not good. People were rude and like I said it was my birthday. I felt like we were watched and followed by security the entire time we were there. I will say your slot high limit area is first class. From the the bartender and the beverage servers. They were exceptionally nice and gave great service. I played high limit slots while security constantly passed by me. It was just ridiculous. Just wanted to let you know about my experience. First time there and last time there. I will not be back.

    Jennifer Moore

    Sent from my iPhone Phone

    This is a email I sent to the beau rivage 6 days ago. Not one person has contacted me back and it really doesn’t surprise me. Also the property that I’m referring to in this email is the beau rivage.

     
  • Fred major says:

    Im a responsible resident and veteran of Prince George’s County, MD. On Dec 10, 2018 I was banned from MGM national resorts. I was approached by an individual and called a niger and he stepped on my foot. The guy was drunk and I was just standing in the aisle. I punched him in the nose. MGM give him my address but they refused to give me his so and I was arrested. The tape was reviewed by both MGM and the court. The State Attorney determined I was not at fault so they throw out the case and advised me on how to have the charges removed which I did. I went back a told MGM and they said don’t care I still can’t return to any MGM facilities. I have tried to email an apology letter for the incident to nhtpc@mg.resorts.onmicrosoft.com to no avail. I also had my wide delivery the letter. They won’t acknowledge recept if the email or letter.
    I will like to have the opportunity to return to all to the MGM facilities. I’m requesting that the corporate office accept my sincere apology and help in assisting with removing the ban if possible.

    Thank you
    Fred Major

     
    • Saundra Taylor says:

      The email address in your post/comment is incorrect I was given nhtpc@mgmresorts.onmicrosoft.com also you may want to see your request to be ban remove or lifted from your wife or someone else email address because the MGM block all communications from a member banned on their websites.

       
  • George says:

    Your online sports book in az is a joke. You changed my bet and won’t fix it. Putting some even point crap on there. And I can’t talk to a live person on the phone and your customer service online is rude

     
  • Amy Simmons says:

    Would like to complain while staying here it was raining  and the room was leaking from the window i have pics.. it got the bed wet and the wall behind the bed called the front to let know they said they would having housekeeping changs sheet but didn’t have another room the next day it was smelling in there due yo tje water leaking feel that was bad customer service they should have done whatever to help atleast give me a different room. Something should have been done.. I think I should get refund for room.. thank you room conformation number 892419729

     
  • Randy Richardson says:

    I have spent many nights & significant money at your NewYork NewYork property.

    It’s always set poorly w me that though I spent 5 1/2 years as a servant to the country (as a civilian) MGM would not allow me Pearl designation.
    After recently traveling during the pandemic & encountering Charles David never again will MGM receive a dollar from me.

    I have written Mr. Hornbuckle & while I know he’s too busy I hope he understands how I feel that MGM does not appreciate my patronage during the pandemic.

    I know damn well Charles David does not.

    Thank you.

     
  • Basam Taha says:

    My name is Bassam Taha I was referred to by my cousin to the MGM app I am extremely upset right now I need to talk to somebody from corporate find it Disturbing and absolutely not right for me to deposit money and you guys have if I would’ve lost The money I wouldn’t be going through this verification I wouldn’t have my withdrawal two times stopped sent with an in email stating that I have to hold my id No problem if you take pay Friday I’m not waiting 7 to 10 days so I can give you guys every penny back also you guys offer it’s called that Fairplay plus which allows you to use prepaid debit cards so I wanna understand if I use a prepaid debit card how do you also want statements OK of the card that I used when it’s a prepaid card JAMALSareini4@gmail.com was the original email I switch it to BasamT7653@Gmail.com or in other words you guys have no problem with people depositing your money and if I would’ve lost my money would you have me verify myself also because I took out a certain amount and left three $400 to play with and now you guys completely close my account so explain to me why it’s OK to let somebody deposit a hard on my OK and when it’s time to withdrawal Guys stop to withdraw you guys meaning MGM Oh and asked for six or seven different things to verify who I am I have no problem with four out of it once again I have a paper ID and I used a prepaid card so your statement that’s gonna be a problem I have to check with card was used it was either a PayPal prepaid or a Varo oh it just bothers me that you guys don’t verify people while they deposit and after playing for eight hours you guys had no if it was a $500 withdrawal it would not have been an issue but now that I wanna withdraw the money you guysWhat are from out of town what if I am I a property up north in Michigan Tawas city housing Tawas city right now which I’m not and all my people down there so I’m just going to sit there lose every penny I would like to speak to somebody from corporate I would like my account open please whatever documentation I have I will send until then can you please unlock my account and just because my name is Bassam and I originally had it with you too Jamal my cousin PayPal was that issue right I don’t know if somebody can explain to me what went wrong because once again everything was fine just had no problem taking $600 deposit guys had no problem letting me play for two days until I want some money and try to Woodwright so please explain to me why I wasn’t verified from the start Thank you sincerely Mr. Taha

     
  • Joey Dawson says:

    To corporate office,

    Me and my fiance made reservations at the Luxor Hotel for a night we had brought our service animal. When we were trying to check in the manager that was there denied us/ the service animal they asked us for detail on the service animal which goes against ADA. The managers name was Joseph C. ( Sorry don’t remember full last name). But he stated that we can’t have the animal there because it’s a puppy and in training and we were going to be charged a regular pet fee even after stating it’s a licensed service animal. After the conversation my fiance went into a full panic attack because they refused her staying by denying the service animal. I took her to our vehicle and went back inside to speak the the manager because he had no right to ask for personal info on the service animals. After I went in and spoke with the same manager and i stated the guidelines that he had no right to as for all that information and he continued to tell me that service animals are free to stay but kept insisting that we had to pay or we could look into a different hotel. The whole experience was rude and very offensive to us and with the ADA we are playing on filing a lawsuit unless this gets handled properly.

    Please contact me with any further information, as well as if you need more information from us.

    I would like a follow up on this matter and except it to go into an investigation. As I’ve worked in a casino / hotel and know the company guidelines that are to be followed.

    We drove 3 hours there to have to drive back home instantly.

     
  • Maria Stellabotte says:

    Hello Corporate/James J. Murren(CEO)
    I am writing from Connecticut. On May 28th around 11:30 am I was enjoying playing on my usual slot machines at MGM in Springfield, MA when I was suddenly approached by a security team. They explained to me that on April 30th I made a transaction and was overpaid by 500.00 dollars when I withdrew 300.00 at the cashier cage. I was confused and asked how can they make such a huge mistake and I wouldn’t of notice and why was I approached today I been there several times last week and on Wednesday? I spilled my drink on myself because I felt embarrassed, threatened, nervous and humiliated after they asked me to pay them the $500.00 or else I wasn’t allowed back to MGM and if I trespassed I would be arrested. I explained I do not have that kind of money and don’t understand why I would even have to pay this back when I do not recall any such matter at all or any fault of my own. I also explained that I have been a loyal customer and been donating my time and money 3 to 4 times a month since MGM first opened and that is why my status also there is a Platinum/76825790.
    After the Security gentleman named Ethan came back with his supervisor and spoke to the manager at the cashiers cage they escorted me out the building and said again if I trespass there I will be arrested. I was so nervous driving to pick up my autistic son at school and could not sleep all night on how cruel this was and humiliating especially how much money I have donating to MGM. Ive really have enjoyed my time spent at MGM and now after all this its really bothersome to know that to know that I will no longer be able to enter your facility, let alone be labeled a criminal. My email is, Lotus4@sbcglobal.net please contact me.
    Thank you.

     
  • Ken says:

    MGM doesn’t care about no one it’s a joke with there online gaming in NJ being so disrespectful and never helping customer service being rude and no supervisor to ever talk too I’ve been loyal to MGM over 4 years and I got win lost records to prove it but I’m done never again will I spend a penny on any MGM own property

     
  • Re Glennon says:

    As an mgm shareholder why in the bleep do you understaff check. Don’t we do better when they’re in the casino. Wtf??

     
  • Maria Stellabotte says:

    Hello Corporate/James J. Murren(CEO)
    I am writing from Connecticut. On May 28th around 11:30 am I was enjoying playing on my usual slot machines at MGM in Springfield, MA when I was suddenly approached by a security team. They explained to me that on April 30th I made a transaction and was overpaid by 500.00 dollars when I withdrew 300.00 at the cashier cage. I was confused and asked how can they make such a huge mistake and I wouldn’t of notice and why was I approached today I been there several times last week and on Wednesday? I spilled my drink on myself because I felt embarrassed, threatened, nervous and humiliated after they asked me to pay them the $500.00 or else I wasn’t allowed back to MGM and if I trespassed I would be arrested. I explained I do not have that kind of money and don’t understand why I would even have to pay this back when I do not recall any such matter at all or any fault of my own. I also explained that I have been a loyal customer and been donating my time and money 3 to 4 times a month since MGM first opened and that is why my status also there is a Platinum/76825790.
    After the Security gentleman named Ethan came back with his supervisor and spoke to the manager at the cashiers cage they escorted me out the building and said again if I trespass there I will be arrested. I was so nervous driving to pick up my autistic son at school and could not sleep all night on how cruel this was and humiliating especially how much money I have donating to MGM. Ive really have enjoyed my time spent at MGM and now after all this its really bothersome to know that to know that I will no longer be able to enter your facility, let alone be labeled a criminal.

     
  • Maria Stellabotte says:

    On May 28th around 11:30 am I was enjoying playing on my usual slot machines when I was suddenly approached by a security team. They explained to me that on April 30th I made a transaction and was overpaid by 500.00 dollars when I withdrew 300.00 at the cashier cage. I was confused and asked how can they make such a huge mistake and I wouldn’t of notice and why was I approached today I been there several times last week and on Wednesday? I spilled my drink on myself because I felt embarrassed, threatened, nervous and humiliated after they asked me to pay them the $500.00 or else I wasn’t allowed back to MGM and if I trespassed I would be arrested. I explained I do not have that kind of money and don’t understand why I would even have to pay this back when I do not recall any such matter at all or any fault of my own. I also explained that I have been a loyal customer and been donating my time and money 3 to 4 times a month since MGM first opened and that is why my status also there is a Platinum/76825790.

    After the Security gentleman named Ethan came back with his supervisor and spoke to the manager at the cashiers cage they escorted me out the building and said again if I trespass there I will be arrested. I was so nervous driving to pick up my autistic son at school and could not sleep all night on how cruel this was and humiliating especially how much money I have donating to MGM. Ive really have enjoyed my time spent at MGM and now after all this its really bothersome to know that to know that I will no longer be able to enter your facility, let alone be labeled a criminal.

     
  • Julia Flaherty says:

    Hello Customer Relations,

    I hope that this email will reach the APPROPRIATE person.

    Re: Reservation M054A6251. Julia Flaherty.

    I am writing this email to make a formal complaint regarding my stay at the MGM Grand. Unfortunately (for me and my guest), there is a list of unsatisfactory conditions, and all around subpar accommodations.

    1. I made the reservation with an early check-in.
    2. I upgraded my room to a “Strip View”.
    3. I arranged a limo service for transportation for pick up from LAS airport to MGM Grand. These arrangements were made directly over the phone through MGM Grand Concierge services.
    4. I added late check out

    So I will address the issues with the above arrangements/reservations.
    Here is basically a summary of how my stay went. Might I note I am writing this email at 8:00am on Saturday July 31, 2021, the day of check out (late check out).

    Transportation:
    Upon arrival to the airport we met up with our driver. (I can not recall his name). He was less than friendly, and not personable whatsoever. Ok, people have days (so be it).
    We follow him to our limo, he proceeds to throw/drop our suitcases in the trunk. Like flung them back there. (Nothing was damaged, principal of customer service). Opens door, all this time not saying anything. (I was trying to make casual conversation the entire time, to help with awkwardness). Inside the limo, it the seats were dirty, not just with debris, but what appeared to be like spills on the seats. The upholstery was ripped. The overhead vents for the A/C had to be physically held in a position with my hand to prevent them from closing. There were small bottles of warm water inside the car. Just tossed in a compartment. Never were they mentioned or offered by the driver mind you. No radio.
    We made it to the hotel entrance, door opened, again no words from driver. He proceeded to go the trunk, take out our bags. I did tip him, because I personally deal with the service industry, and it’s a matter that he got us to our destination safely, and ultimately that is the point of transportation. Bottom line, I’ve had better Taxi/Uber/Lyft, drivers than this! And I paid much more for these transportation arrangements. Considering that these transportation arrangements were made through the MGM Grand Concierge, I would have imagined that the services arranged directly with the hotel where I have my reservation would care, and want to have their guests to experience exceptional services that the Hotel arranged. It reflects badly on the hotel for contracting with subcontractors who do not represent the hotels best.

    The room:
    I checked in through the MGM app. I used the “digital” key, through the app on my phone. That was not ideal. It not “working” in the elevator to get to my floor. After multiple attempts, I got to my floor. Other guests commented in the elevator, that it was best to get a physical key card, because they were experiencing the same frustration with the “digital” key.
    Arrive to our room open the door, and it smells! Musty, like sewage, not pleasant to say the least! We figured, ok, we’ll turn on the A/C, and get some air circulation. Used the restroom sink to wash my hands and face and the stink is backing up. Filling up, and draining slowly. I used the shower to rinse off quickly and the same was happening with the tub. We were tired and hungry. My son stayed in the room to sleep. I went downstairs to the front desk to get a physical key, and proceeded to explain all the problems I had experienced (all within minutes of arriving!!). To address the backed up plumbing, she would have maintenance come to the room. When I explained to her about the “Strip” view, and lack there of. She explained it to me quite interesting. Her response was that, since I had an early check-in (which costs Extra!), that many of the rooms don’t get cleaned until later, so the availability of room at earlier times is limited. Really!?! I pay Extra for a view, I pay Extra for early check-in, and I’m basically told that with that comes with disadvantages!?! What??!!
    The maintenance gentleman comes to the room to do his thing. Finishes. “Drains are good”. Well the evidence of his presence was very obvious by the mess he left behind. Sink counter was soaked, not to mention my personal belongings that were on the counter. The sink itself, had remnants of whatever he did/used, to get the job done. Same for the tub, debris/grime in the tub!
    As for the smell in the room, not getting any better!
    After a long night out (as people do in Vegas!), we return to our smelly room, and would like to shower before bed, not too much to ask!??
    NOPE! The water in the room is completely shut off! No sink, no shower, no flushing the toilet. Really!
    Here i am my last day, Saturday, planning to sleep in, (hence why I paid for late check out!). But no, I am awaken by the pungent smell, that has only worsened since day 1 of checking in. So I call front desk from my cell phone because the room phone had me on hold forever!
    And let them know of the bad smell in the room and ask if they can send a deodorizer. Gentleman comes from housekeeping, with a noisy machine, (im awake already, but my guest is still asleep!). This noisy machine “sprays” a deodorizer mist around the room and in the restroom. The gentleman, even states, “you should call downstairs, to have your room switched”. Well we are checking out today, so there would be no point in that now. He completes the deodorizer of the room, I walk him out, and the rug is now damp!! Obviously from the “mist” of whatever he sprayed. Smell…at the very least, “better.”
    Since I paid for a late check out, mainly due to our late flight. We will stay in the room until the assigned check out time, even though I really do not want to stay in this smelly room. If my flight was not so late (9:00 pm). I would have GLADLY checked out of that room ASAP!

    I know very long “rant”, if you will…
    But my family (mom, husband, son, etc.) and I have stayed at the MGM GRAND, the MGM signature, and MGM, properties. And I have NEVER been so completely disappointed and upset about this entire experience with MGM. I am an Mlife member (I know doesn’t count for much!), I have my MGM Mastercard account. And would typically recommend the MGM, to friends and family planning a Vegas trip.
    Now with this trip/stay, I will have to question where I stay the next time I come to Vegas. And will definitely, be sharing all the details of this trip.
    The saying goes “you get what you pay for!”…
    Well I could have spent a whole lot LESS for what I “got”.
    There are plenty of “deals”, and no shortage of hotel options in Vegas. We have been very partial to MGM in the past, and im sad to say this experience, makes me question my future choices for my accommodations when visiting Vegas.
    I appreciate your time, and hope this feedback is beneficial for YOUR marketing purposes.

    Julia Flaherty
    909-215-3154 – Cell Phone!!

    Sent from Yahoo Mail on Android

     
  • Philip says:

    Hello corporate who do I talk to about my stuff being stolen at vdara from housekeeping and have not receive it back ? I would like to file a complaint and see what is to be done about the situation?

     
  • David Johnston says:

    Aria hotel and management is a true 100% trash service don waste your time

     
  • Cheryl Addonizio says:

    My husband and I have been regulars at the Borgota in Atlantic City, NJ since it has opened. Since MGM took over it definitely is not the same. Since the website is not always working properly to register for a room, I have had to call, which is another nightmare. Have waited on the average up to an hour for someone to answer my call, which is truly unacceptable!!!! Worse, every time I have done this, I can never get a room!!!! Always full!!!! Really????? I realize no one will ever respond to this, but I had to get this off of my chest!!!

     
  • Peter Lahowin says:

    Hi my Name is Peter Lahowin owner of New York’s Italian Ice king and I have custom carts that is lit up with Leds and serve the finest Italian ices from New York . I would like to speak with someone about bringing the flavor of New York to one of your Hotels (New York New York) please let me know where I can send information over to you ?
    Thanks
    Peter Lahowin
    702-498-5802

     
  • joseph daprile says:

    Machines in High Limit slots are continually locked down for whale players at MGM Grand and Bellagio.
    Im a NOIR card member for 15 years and are unable to play. At times 5 or more machines are locked down for days and no one plays them. Complaints don’t help.They seem to only care about the Million dollar players and us 100,000 players aren’t worth their time. WHY?

     
  • Robert Powell says:

    Today is 6/27/ 2021 and I had the worst experience at the MGM GRAND!! MGM grand has a manager Joseph!! Joseph is so terrible at his job he should not be working with public!! I was in my room and realized I couldn’t find my room key. I then called the front desk and was told to come down and wait between the red ropes because it would indicate that my issue was a priority!! When I arrived there were approximately 9 people waiting in the priority line and no one in the regular. So I decided to get in the regular line. I then noticed Joseph( the manager but his name maybe something else because he wouldn’t even give me his last name because he had zero respect for me) talking with about 3 employees while the other clerks were working customers!! I approached and ask Joseph for a room key. Joseph then stated that I should step back in the regular line( I was the only person in this line and he will make me next. But Joseph didn’t make me next, Joseph allowed two other groups from the red line who were checking in to go in front of me. Then I stepped back up to the counter to ask Joseph why did he let two people go in front of me when he just promised me I would be next!! Joseph responded it didn’t really matter and if I was not complaining I could have been seen really fast anyway!! I told him that wasn’t the point!! The point was all I needed was a key and I shouldn’t have to wait a long period for a key when he was just sitting there talking to 3 employees who weren’t helping any customers!! Tempers raised and Joseph threatened to throw me and my wife out at 12am and we are from Washington DC!! Joseph also placed me on a list that if I did anything else he would throw me out!! Joseph was totally wrong in every way on how he handled the situation. I will never register as a guest at mgm grand again!! I am contacting corporate and writing reviews on every single site I find that represent MGM!! I personally believe Joseph profiled me and thought I was poor and uneducated because of the way I was dressing that day( it was 108 degrees and I looked pretty worn out) But he doesn’t know that I am well educated and I also do well for myself!!! Joseph treated me like trash and threatened to evict my wife and I at 12 midnight!!! I just found out the manager listed above did lie about his name!! The manager in question is the front desk manager name JD!! Please fire him!! He has no business working with the public!!

     
  • Victoria Belsky says:

    My car was broken into at the Vdara in valet between my stay on May 26 and May 27th. The report number is 20824 that was completed by security. No one at the Vdara will talk to me, they say they are too busy. Is this how you treat customers? We were in rooms 19007 and 19048.

     
  • Bobbie Myers says:

    Hello Corporate
    My name is Bobbie Myers 901-828-6104, I was just at the Gold strike casino in Tunica Mississippi. Approximately, at 605pm 5.19.21 this evening I printed off my ticket to get my free gift like I have been doing every time they have been giving away items. I get to the front, I handed this gentleman my ticket and he asked for my ID well I did not have my ID because for one I was not driving today, and for 2 I have never been asked for ID in the past. I received my free gift last week and they did not ask for ID, I received my free gift the week before that and they did not ask for ID. There was a white lady in front of me and I told the gentlemen you did not ask for her ID but you asked me for mine. He just looked at me, then he stated yes I did. I said you are lying you did not. I asked him for his name and he would not give it to me but he did tell me he was the manager. I then turned around in line and others heard him and saw that he did not ask the lady for her ID. I even asked the lady did he ask her for her ID and she said to be honest NO he did not but if it’s a big deal I will go back and show him my ID. I told Beck because that was her name its not her fault if it’s across the board then it’s across the board but he was not being fair. I wasn’t the only black person he did that too. It was several of us. I really feel some type of way. It wasn’t about the free gift it was about how he handled the situation. Had I known that was the policy I would have brought my ID and the only reason I did not have it because I was not driving I was riding down there to get the gift and come back to the house. I am 62 years old, I have never felt so bad. I feel like this was a race thing. I would like for someone to call me but if not you guys will be here from me in another way.

     
  • Gina Cusanelli says:

    Hello. Who at MGM corporate can I contact after opting out of online play only and losing all of my earned comp dollars inside of the casino? I live in N.J. and myself and my husband are regulars at the Borgata N.J. We lost over $3000 in comp dollars that we earned through play before opting out of online play. Beside I would have never opted out had I known it would affect us within the casino (comped rooms, slot dollars, bonus slot dollars, giveaways, etc). Now we refuse to play at Borgata until we can be comped again. I want to speak to someone high up who can fix this before contacting my attorney. My phone number is (732)300-9789.

     
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