Where Is Metro PCS Corporate Office Headquarters

Metro PCS Headquarters Address and Contact

metro pcs logo
  • Address: 139 Lakeside Blvd, Richardson, TX 75082, United States
  • Phone Number: +1 888-863-8768
  • Email: investor.relations@t-mobile.com
  • Number of Employees: 5,000
  • Established: 1994
  • Founder: Roger D. Linquist & Malcolm Lorang
  • Key People: John J. Legere, Mike Sievert

Metro PCS Headquarters Location & Directions

How to Contact Metro PCS Corporate Office

Got an issue that has remained unresolved over a long period, or do you wish to make clarifications on the service offerings from Metro by T-Mobile? The truth is that an organization of Metro by T-Mobile’s standing places so much value on customers’ feedback and you should not hesitate to reach out whenever you feel there is a need to. You need not worry about how to go about this as I share some relevant details with you in this article.

Ways to contact the headquarters of Metro by T-Mobile

Address: You can forward a letter to the mailing address of the organization’s corporate headquarters at 2250 Lakeside Blvd Richardson, TX 75082, United States.

Phone Number: You can put a call through to an executive at the corporate headquarters by dialing 1-214-570-5800.

Email: Optionally, you can also reach out to the company by sending an email message via investor.relations@t-mobile.com

Metro PCS Headquarters Info & Photos

The Lakeside Center II, as the building housing Metro by T-Mobile’s headquarters is fondly called, is a B-class building with 6 stories.  It has a total floor size of 115,583 square feet; this is barring its parking area. Metro by T-Mobile moved into its present headquarters’ location in 2007 from the Walnut Glen Tower at 8144 Walnut Hill Ln, Dallas, TX 75231, United States.

However, plans have been concluded to move the company’s headquarters to a 200,000 square feet Duke Bridges VII building located at 3560 Dallas Pkwy Frisco, TX, 75034-8635 United States. Metro by T-Mobile actualized the lease of this building through the services of officials from renowned real estate services firms, CBRE Group Inc. and Cushman & Wakefield The move to the new headquarters is to be completed by December 2021, and the building has enough space for 1200 employees – but will only be filled to around half of its capacity when Metro by the time Metro by T-Mobile moves in. The building is in proximity to T-Mobile’s regional headquarters.

Metro PCS Headquarters Photo
Metro PCS Corporate Office Photo

Metro PCS Headquarters List

S. No.

Country

Address

1

United States

139 Lakeside Blvd, Richardson, TX 75082, United States

Metro PCS Headquarters Executive Team

Peter Osvaldik

Executive Vice President and Chief Financial Officer

Peter Osvaldik has been a great asset to the group as he draws from his wealth of experience to ensure impressive financial stability and profit returns. Before taking up his current role, he had previously served as the Senior Vice President of Finance and Chief Accounting Officer. Plus, he has had management stints with high-ranking organizations like PricewaterhouseCoopers and Coinstar. He is a graduate of Western Washington University from where he obtained BSc. degrees in Biochemistry and Accounting.

Mike Sievert

President and Chief Executive Officer

Mike Sievers joined T-Mobile in 2012 as an Executive Vice President and Chief Marketing Officer. He has served in various management capacities before the restructuring that saw him becoming the President and CEO in April 2020. Mike is very much particular about crafting and putting to effect a growth strategy that would not only ensure continuity but also position the company among top industry leaders.

Jeremy Malasky

Senior Vice President and Chief of Staff to the CEO

In his present role, Jeremy Malasky manages a host of portfolios including growth agenda management, corporate real estate, and corporate security. Before this, he had been at the center of the group's drive towards developing advanced IoT and home internet architectures. Jeremy had previously worked with McKinsey and Company before joining T-Mobile.

Name

Title

PETER A. EWENS
EXECUTIVE VICE PRESIDENT, CORPORATE STRATEGY

Chief Executive Officer, Amazon Web Services

CALLIE FIELD

EXECUTIVE VICE PRESIDENT, CUSTOMER CARE

JON A. FREIER

EXECUTIVE VICE PRESIDENT, CONSUMER MARKETS

JANICE V. KAPNER

EXECUTIVE VICE PRESIDENT, COMMUNICATIONS & COMMUNITY ENGAGEMENT

MICHAEL J. KATZ

EXECUTIVE VICE PRESIDENT, T-MOBILE FOR BUSINESS

About Metro PCS

History

The establishment of MetroPCS dates back to 1994 when Roger Linguist and Malcolm Lorang set up General Wireless Inc. The company, however, started offering its services in 2002, and with its first initial public offering coming five years later – in 2007.

 A major turning point in the operations of MetroPCS came with the successful merger and acquisition by T-Mobile in 2012. This move ultimately paved the way for the rebranding of the MetroPCS in 2018 whereby the company was renamed “Metro by T-Mobile”. More specifically; at that point, substantial business growth was experienced with the company’s market penetration increasing, even as the customer base doubled – with Metro by T-Mobile having more than 18 million subscribers.

Services

Metro by T-Mobile offers a range of prepaid services – which can be ordered online or at accredited store locations – to customers. Four primary data plans can be delivered through any of the several smartphones available. You can get smartphone models from manufacturers like Samsung, LG, Apple, Motorola. The Alcatel LINKZONE 2 hotspot, Franklin Pintrac Pet Tracker, and MetroSMART Ride are some of the other smart devices you can get from Metro by T-Mobile. Nevertheless, individuals can also have Metro by T-Mobile network integrated into the device they have been using beforehand.

The data plans are provided over LTE and 5G networks of varying bands. The four primary data plans rendered by Metro by T-Mobile are available at different prices, and with varying incentives – which include Google One and Amazon Prime services. Besides these, however, the company also offers a wide range of services that are designed to help customers connect with their loved ones in any of the 140 countries covered. Additionally, there is a premium mobile phone protection service offering available.

Facts

  • Metro by T-Mobile discontinued the CDMA in 2015, having to migrate customers that were on it to their LTE network.
  • YouTube is the only video streaming platform/network allowed by Metro by T-Mobile.
  • Metro by T-Mobile has a remarkable reach across all the states in the US – this gives the company huge competitive advantage.
  • Metro by T-Mobile also gets to benefit from T-Mobile Tuesday incentives – which used to be only available to just T-Mobile subscribers in the past.
  • Metro by T-Mobile is among the first set of telecoms companies to advance the cause of 5G network.
  • Metro by T-Mobile ranks first among other mobile virtual network operators on a customer satisfaction index put together by market research company, J.D Power.
Rate This
  • R2d2 says:

    Worst customer service ever. Very negatively aggressive from the time I walked in and they take advantage of anyone who speaks a different language as them. Hope this company goes bankrupt.

     
  • Penison Burton says:

    My name is Penison Burton of Lansing Michigan . I am a 12 year old customer of metro pcs . On Friday May 8th I purchased a new phone from the metro pcs store located @.3025 west Saginaw st .Lansing Michigan . The sales agent that sold me the phone was very “short ” with me and rude . I asked for a charger and she said go to Walmart ! I said don’t you have and here ? She looked and yes she did . I bought it and left , after I got home I found that I did have one that works and tried to return within the 14 day period that’s says I can on my receipt. Soon as I walked in the door she saw it in my hand and said nope I don’t make returns !! She would not even look at my receipt that clearly says …we will gladly help you with any return with your device or accessory. My number is 517 885 8702 my name is Penison Burton. All I ask is just good customer service , please help her name is “LISA”

     
  • Durell Monroe says:

    Been well over a million nth and internet hasn’t worked properly on my tablet. I’ve been a customer since 2016 and Everytime I’ve had to call support it’s been a shit show. Called this time about my internet on my tablet spoke to a supervisor and had to call him out on his lack of de-escalation, horrible customer service then he tried to end the call. Their ID NUMBERS ARE 704265,,,909141,,, the other agent lied about her ID number after I asked her repeat it so I could verify it. I have called several times about the same issue. Management refuses to credit my account for a device I have no way of using without service. None of them bother to cheCk their.

     
  • Michael Webb says:

    U called customer service due help with voicemail they say they going to text info. Well I got it it didn’t work. Ii called back asked specific questions got led to. Went into store on West Madison Street off Laramie talked to agent he called customer service they lied again and couldn’t help over the phone and in store. Ask I wanted was to change voice mail from Spanish to English using voice resistive m response. Iwas in the store inb the store inb the phone with customer service didn’t work they lied while I was there on the phone in my face. NO HELP AT ALL Lousy IN DIREXTINDIREXINDIRECTServiceIN DIRECT
    ON THE PHONE I BEEN WITH METRO PCS FOR YEARS NEVER BEEN DISRESPECTED like that on THE PHONE in your face. My name is Michael b Webb b708 -699-4012 all my info u can’t make this shit up.

     
  • Sandrea C McCrea says:

    I had been a customer with MetroPCS for well over two years my bill was always paid early and my boyfriend died of covid 2 months ago I had dropped my phone in water and when I went to get a replacement phone I was treated so shabbily at their store and Bensalem Pennsylvania that I decided to switch carriers I switch to T-Mobile but I had $135 credit with MetroPCS since my boyfriend died times has been hard I called MetroPCS and I explained that the account that that phone bill was paid on have been closed and they assured me I could receive a paper check for the $90 I figured I’d let the other $45 go it’s been over a month I have been promised twice that the money would be mailed out the money has never been received today I was told I could not get my money back because it had to be paid back the same way even though a supervisor and two other agents guaranteed me that I could receive a paper check why would Metro try to steal my money that is what they are doing it is a travesty that in these days and times MetroPCS finds it that they need my $90 I am up all and I am sad that this is what Metro is about

     
  • Daniel Bueno says:

    My account is being hacked and no one is fixing the problem they are actually doing what’s possible to hide it I keep getting my account cancel after making payments when I call I keep hearing the same thing put it two months in a row I was told a store in California is doing illegal activity’s but nothing being done.

     
  • Robert says:

    My name is Robert Stoops I bought my mother and I a brand new telephone call to nakia garbage we’ve been with MetroPCS for 8 years we’ve had three different phones the best phone we had was the Samsung j7 never had an issue with these phones the Samsung j7 the reason why we went from the Samsung j7 to a new phone because we got a letter from Metro PCS to 3G was going to be obsolete we had to upgrade so the manager and the PCS store suggested then the Kia was a good phone needless to say bought the phone 2 months ago since we’ve had these phones we’ve had interruption on phone lines can’t hear phone calls can’t get texts talking in Spanish area code 44 godly knows where that area code is located the phones have been rebooted a good 20 time well okay eight times one day on March the 11th 2822 the Kia if you go get a to change it out for another phone zero money will they give you they say you have to have a coupon upgrade to get another phone well since we bought these two Nokia phones they have been trash you lose who you talking to they’re garbage so we’re paying for phones that are garbage let me rephrase that one more time garbage it would be nice if your company would make the right decision before you lose a 8-year customer that’s never been late on a phone bill all we want is a changey’s phones out because they cost $600 for two and I don’t like taking $600 and throwing in the trash so if you want to lose a 8-year customer then don’t respond to this message have a good day and God bless oh by the way my name is Robert Stoops my mother is Mary Stoops her phone number is 757-870-4791 and my phone number is 757-812-1554 that is if I can hear you on this new Nokia phone and you can hear me because the text messages I will not get for at least a week or two before they come through the phone I would appreciate some type of insight on this matter at your earliest convenient please if not I will go to another cell phone provider and y’all will lose at 8-year dedicated customer have a good

     
  • Joy schreckhise says:

    A non working number
    It’s no wonder fairshake is used to get action. I recommend fairshake I am done recommending metro the customer service service is a joke

     
  • Doreen Patterson says:

    My Fiance loads trucks for a living and dropped his phone inside one of them. Needless to say it’s gone. We went to our neighborhood metro pcs store and I told the girl working what had happened and she showed us the newer version of the phone he lost, and by the way, we went to another store a week earlier and the guy working at that store told us that LG didn’t make the newer version of our phones anymore so we left that store. Anyway, I had an email offering upgrades so I showed her the email and she said ok and went in the back to get the phone. Now with the upgrade it should have cost us only $99 for the phone. I’ve been a metro customer for 4 years and have only upgraded one time. After it was all said and done it came to $398.00 total. My fiance was having banking issues and was trying to deal with all that the whole time we were there and it didn’t hit us until we got in the car and he blew it. I went ba k in the store to ask her why, and she said oh he didn’t qualify for that upgrade. Why not I asked and she said I’m not sure, it’s the computer and sometimes it doesn’t let the upgrade go through. Then I asked her where our really long receipt was that shows all the fees, and items you purchased and she said the receipt machine was broke and it wouldn’t be fixed until Monday. Today is Thursday!!! Then she tells me she forgot to put the free screen protector on his phone and to go get it from him so she could put it on. Really!!! Needless to say we got dicked by metro once again. What are we suppose to do now without a real receipt? All we have is that credit card receipt. Hey does it pay to gripe on here? I’m just wondering if I’ll even here anything back or do I need to talk to the higher ups???

     
  • Don Charles Nelson says:

    How tall is come down to the store and bring back a product of your and at the same time this is the first time and years or something I’ve been with you all that I haven’t brought anything back and now they saying that I can’t and I got the paperwork and everything in perfect condition and he still won’t take it back

     
  • Daniel says:

    My wife and I got Metro By T-Mobile on February 25th we had no signal as soon as we left the store we have made multiple calls Facebook messages and tried to call the store in dyersburg tn well they are supposed to have a 14 days return policy we paid 198.00 we only got back 36.00 keep in mind we only had the phones for 7 days never got service so now we are talking to a lawyer because we are told that it’s non refundable it’s a shame to have to do this but no one with this company gives a crap about you

     
  • alberto g valdes says:

    l been trying to pay my cell since last night, today is my last day to pay.

     
  • Jasen A. says:

    Me and my wife were lied to about our purchases, and no one wants to review the sales representative’s actions on February 27, 2022, between 5:30 pm and closing. My name is Jasen Arriaga and I am a customer and have been for over 15 years on and off due to situations like these is the reason why I kept leaving and went back to give it another chance. On that day Tara Pease had lied about everything and scam us for over 150 dollars by neglecting to tell us that we were about to purchase two phone cases, screen protectors and pop-up stand for the back of the phone also neglected to say that we will be paying the next day of our phone bill also she never applied the upgrade for one of the phones. I have spoken with 2 customer service agents and a manager at the call center waited 2 hours to get to the end by them saying that no one can do anything for us but only write a complain and to file a police report. please look into my case I have ask the call center manager to document all my information about this experience. I am only asking to be reimburse for what I was lied to please look at the audio and video the proof is there. the sales associate is Tara Pease, and the manager is Jose on 1931 fruitville pike Lancaster pa 17601 . I myself is a sales agent/technician we also have score cards, but I don’t have to lie to get ahead.

     
  • Adrian espinoza says:

    I was at one of your stores on eubank and copper and we ask to speak to the manager and this employee Derek and he want to be all rude really and this is unacceptable especially by an employee it makes me feel that I don’t want to have any service by MetroPCS

     
  • Disgruntled Mr.Greenwood says:

    Paying customer, never late, never missed a bill. Insurance paid faithfully. Phone still under warranty. Phone doesn’t charge correctly. This company did not honor the warranty or insurance. Went to a competitor and because their computer said Metro by T-Mobile denied me so the wouldn’t sell to me either. FRAUD.

     
  • Laura says:

    I need mu phone unlocked they are so horrible 14 days before the 180 days are up I’ve been with them for over 9 years with 4 lines.

     
  • Susan Burns says:

    It’s also DISGUSTING that Metro PC has NO NUMBER you can call them from your phone if service has been disconnected. Verizon & all the other phone service companies make SURE you have a way to call customer service if your service has been disconnected due to non-payment or other issues. You can also call 911. But Metro PC? NO WAY! They could care LESS about their customers. Have HAD IT with this company!

     
  • Susan Burns says:

    I’m contacting Corporate tomorrow about how LOUSY their customer service is. Couldn’t get a straight ansswer out of ANY of the customer service reps I spoke to; even had ONE of them LIE to me! I just cannot get over how CALLOUS & ridiculously stringent Metro is about how one can pay their bills! I had forgotten my Metro PC account was tied to my bank card. Had an issue w/card-filed a dispute over a fraudulent charge on my account, so bank rep suggested to me that I cancel the card & a new one would be issued so no new charges would possibly pop up from this source. My bank sent me a DISCOVER bank card which Metro does NOT accept, apparently. My bank always sends a Discover card out when someone has an issue like I had because Discover pays out more for fraud protection for the bank. But, if a customer requests a Mastercard, they WILL send one out, which I promptly did, but I won’t get it until 7 to 10 more business days, & was only given a 72-hour extenion on my phone service. I even had ONE customer service lady with Metro tell me they DO, in fact, accept Discover bank cards, ran mine, & said it couldn’t be VALIDATED! I’ve used the card several times at various places earlier this week & have had no issues. So, who knows? The ONLY way of paying one’s bill, it appears, is with a DEBIT or CREDIT card. They will NOT take cash, bill-pay, a check, & the only way one can use a gift card is by physically going into your local Metro PC store & I won’t know if THIS will even work until I actually get there tomorrow. Also, just trying to get a LIVE HUMAN BEING on the phone with this company is next to IMPOSSIBLE. And every agent, it appears, is vastly different in their approach to things. I am NOT a happy camper with this company AT ALL.

     
  • AL BEY says:

    JUST DEVELOPED A PROBLEM WITH METROPCS.
    HAD A PROMOTION FOR A FREE PHONE LINE FOR MONTHS.
    AS SOON AS I APPLIED FOR THE ACP PROGRAM AND WAS APPROVED METRO ATTACHED A FEE TO THE FREE LINE THEN DEDUCTED THE 30 DOLLAR BENEFIT. WHICH ALLOWED THEM TO GET DOUBLE PAYMENT FOR MY SERVICE

     
  • Superior Cut says:

    I have made several attempts to resolve this issue with out any success. January 2022 I damaged my screen resulting in me having to purchase a new phone Motorola 5G for nearly $250 from MetroPCS Authorized Dealer 4900 Stewart Mill Rd Douglasville Ga 30135. This phone was highly recommended by the Manager Kristin of this location. I have been with Metro PCS for over 15 yrs and the importance of my phone is detrimental. This is my business line. A business I worked and still working hard to get off the grounds. However, A few days later I notice I wasn’t receiving calls nor text msg. I also was not able to make phone calls. I visited the MetroPCS Douglas Blvd Douglasville Ga store which was closest to solve the issue, when the Rep did a hard refresh and set the phone to 3G. Advised if that didn’t help to contact the store I purchased it from to switch the phones out. The problem continued. I attempted to visit the store I purchased the phone on a day they was scheduled to be open and they was closed. Forced to come back days later and was told they was closed allegedly due to the weather. I proceeded to visit another location less than 2 miles away and they were open. The Rep there did a hard refresh again and the problem still continued. I eventually returned to the original location and the Mgr Kristin told me it was nothing she could do and to contact the warranty dept or visit a corporate location. I visited the MetroPCS corporate Cascade Rd Atlanta GA 40 miles from my home, where I was told I need to report the issue to the warranty dept and pay another $20 for another phone. I was forced to wait a week come back to the corporate location 40 miles away to retrieve the phone. Even with a new warranty phone I am still having the SAME ISSUES. This phone line is my meanings of providing for my family. I was told MetroPCS is selling defected Motorola phones to there loyal customers. I was forced to purchase another phone for $60 and have my calls fwd to the new phone. I don’t care who to put blame on MetroPCS, T Mobile or Motorola. I need my service operating effectively.

     
  • Mahmoud yassin says:

    i would like to fist fight any metro pcs employee, i would feel better.. and also your mom is a hoe

     
  • Kenneth B Owens says:

    Y’all are f****** con artist I want my goddamn free phone that I was promised by y’all’s goddamn f****** employees before I go to f****** prison because I can’t call my f****** probation

     
  • Akal Calvert Damu Allen Sr. says:

    Hello my name is Mr Akal Allen and I do have a MetroPCS account my account number is: 19750101- my number is: 707-294-0331… I didn’t know that I cannot use my Moto Motorola TracFone as a substitute phone for my MetroPCS Android 11 motor Motorola I took steps to switch phones I gave MetroPCS representative my iemi number and they switched it but I didn’t know that that could not happen so now my phone is off I cannot make no calls and I don’t even know how to connect to a wireless network service so I asked you so kindly as I lay down tonight and take some class to give me some sleep to fix my phone I was told it cost 20 to $25 to fix this problem I did not cause this problem so why should I have to pay for something that I did not do I was told that the fee waves would be waived but I have to talk to someone how can I talk to someone when I cannot call anyone with this phone do so email me at allenakal75@yahoo.com.

     
  • Frustrated Ex-Customer says:

    I am still owed a refund from 2019, when I switched services. They can see my old account, but tell me it was NEVER documented that I wanted a refund. Who would pay for a month of services, switch services the next day, and not want a refund? They say there’s nothing that can be done for me. So it’s a complete rip off!

     
    • Alicia J Houk says:

      I just looked up their corporate information on the better business bureau site. Maybe someone at corporate will address the failures of their customer service.

      Metro by T-Mobile
      P.O. Box 601119
      Dallas, TX 75360-1119

      (916) 649-1600

       
  • Niki says:

    Worse company ever. The service is not good, and when you call in the representatives are rude and agrumentiive. Some supervisors need to be retrained as well. I’m leaving metro

     
  • Ninaj says:

    I am beyond angry with this company. They are definitely losing my service. My son lost his phone and all I wanted to do was suspend the service and then purchase another phone. Apparently a high security password was on the account and I was not aware. Because I didn’t have that they couldn’t help it. I tried everything and nothing! No one would assist or help. Now someone has the phone. I will be going to a competitor in hopes of being help and receiving better customer service

     
  • Pisst off Customer says:

    Metro…Pcs is a real piece of shit…my phone hasn’t really had service this whole month and they have not helped me at all…it’s just been a bunch of run around bs…I continue to call them and get bullshit everytime…my phone bill is almost due again and still nothing but I bet they want that payment on the due date…I’m pissst…

     
  • Susan says:

    Metro is the biggest joke around! They lie, cheat, steal from their customers and the district managers funny care! They refuse to honor the Metro promise and instead their dumb ass workers in the store call the cops on you because you’ve had your phone 3 days and we’re told if you don’t like it come exchange it, when you go to exchange it they say that can’t be done, when asked about Metro promise he knows nothing about it and calls the cops!! The customer service agents that you talk to when you call are ALL outsourced and don’t speak English or understand what you’re saying! Kiss my ass Metro!! Worst service from A-Z I’ve ever experienced in my life
    !

     
  • Jerome Eubanks says:

    Tell your store employees to stop giving misinformation have people pay for things they never ask for.

     
  • Kevin Holt says:

    I am one of your customers and I’m very disappointed with some of your reps here in Houston Texas
    Please reply ASAP at 337-438-7177

     
  • Customer(Josie Ramirez says:

    You are overcharge me I pay for the November 22 your cut my phone off on Saturday morning saying that I did not pay but it came out of my account on November 22 and I have to re-pay again can you please reimburse me back my 90.00

     
  • Royal Mchenry says:

    It is very important for JANICE V. KAPNER

    EXECUTIVE VICE PRESIDENT, COMMUNICATIONS & COMMUNITY ENGAGEMENT to personal contact Counselor of record Dr. Practitioner Royal McHenry at 323-614-3035 as soon as possible.

     
  • Regina Jones says:

    Who can I talk to about the metro PC companies in Maryland. They are very rude people. I have been a customer for almost 3 years and when you asked them something they have a smart ass answer. We need to get people that no how to be polite. Here’s my email address regina.collick244660@yahoo.com. I would like a response and thank you.

     
  • brandy says:

    lied purchased phone paying full price even though there was a 200$ off when switching services. was told by the customer service at the front desk i had to be a reliable customer for 6 months and would receive the 200$ by mail on a visa card. later fount out that my promo expired the day off purchase and was supposed to receive it that day and since its expired and been 6 months they cant do anything about it. i feel like the guy working there that day pocketed my 200$ for himself.

     
  • JUDY says:

    Metro lies and steals your money then laugh in your face and say to bad…all of them are liers the managers and all. They stole $75.00 from me! I am going to get my money back or die tring! Fed up. DO NOT GO TO METRO PCS ….

     
  • Summer says:

    I need to know if there is a local office near me. I done contacted two stores and customer service about my phone being stolen and needed a replacement . It has insurance I’m sure . Been on this account like 5 months. And now saying someone has attempted to log in my account to many times , but it’s my account . And I verified who I am. So what is goin on.

     
  • Sami Stanley says:

    Same issues on phones for over a week..we can not make any calls due to a software issue since an update on both phones..and when I say any calls I mean no emergency vet calls, no calls to doctor’s, not even 911. How, after over a week and 2 emergencies, how is this remotely acceptable?!! We have lost livestock ( we are small farmers) because we can not even call out due to software issues, and to top it off, when we were supposed to receive replacements under warranty, the franchise is literally locked out of their own store by a court order and we can not even get our replacement phones, and cooperate still has done nothing. A week of customer service that is an absolute scripted joke of a service..I am now out over 400 in equipment ( phones, tablet) and over 800 in foundation livestock bc of their ” software issue”. I think it may be time to get a lawyer at this point. Absolutely UNACCEPTABLE

     
  • Ralph says:

    I do need better service

     
  • Ralph says:

    I have problem when a employee Con me to higher price for a low grade phone

     
  • Rod Wenner says:

    I have been a Metro customer for 8 or 9 years.
    In the past 3 months my phone has not been able to receive or make calls.
    After speaking with an agent for nearly an hour last month the agent suddenly ghosted me and I was left on the so called “recorded line” by myself for about 10 – 15 minutes. I waited and no one ever came back on and finally the call ended.
    Tonight I spoke with two different agents who both said to wait a half an hour, turn the phone off and on and then it would work.
    It did not.
    Upon calling them yet again robo cop operator said due to the coronavirus they’re unable to take my call. It said I could get things done on (my metro) and hung up.
    My metro is unable to load my account and offers the option of calling but of course the phone says mobile network is unavailable so I cannot call them through the mymetro app.
    Their coverage map tells me I have no internet even though I am using internet on other devices in my home and it is working fine.
    On the My Metro app login does nothing
    menu does nothing
    but pay your bill works.
    The absolute worst customer service and worst service I have ever received in my entire life.
    Yes, even worse than Uber.
    So here I remain nearly 3 months of not being able to make or receive calls and paying them every month.
    Are you going to try to call corporate headquarters in Richardson texas? That number 214-570-5800 is not in service
    UNBELIEVABLE !!!

     
  • Gary russell says:

    I have been with Metro T-Mobile now for six months have had nothing but problemsCalling the PhilippinesWhere their customer service isYou can’t talk to no one in the United States they had a corporate phone number but it’s out of service nowDon’t waste your time with T-MobileMetro

     
  • yvonne says:

    Cant get a number for anyone in a corporate office. These independent franchises do what ever they want and make their own rules. As per service I have been a customer of metro for over 10 years and since tmobile the service has gotten worse. Sad fact I probably will never hear back from anyone. I might have a better chance getting information from the better business bureau

     
  • Michele Lawrence says:

    About 3 weeks ago my son and myself went to metro pcs to switch our accounts that we had with straight talk to metro pcs and the representative did not explain deal for switching to me.. but I received 1 phone and no receipt and then my son switched his account received 1 phone and internet box . Received text the next day owed 100.00 next bill looked on my metro and had 2 phones on my account long story short the representative took the 2nd phone for both me and my son… still trying to get things fixed

     
  • Ma Lady Monique Wisdom says:

    GOD HELP US PLEASE.

    Metro PCS may have been better before their merger. People told me they were happy with their service for years!

    I got METRO service last year and have been happy with it except for obnoxious agents I dealt with recently and I don’t want 5 G.

    A month ago I was threatened with bodily harm by a big black man who works for DISH. He doesn’t like people telling the truth about 5 G obviously.

    T-Mobile is pushing 5 G very hard when it was never really tested for safety. There are experts calling 5 G “a weapon” and it was used in crowd dispersal. It is better described as dangerous and at 60 gigahertz it cooks the cells in the human body.

    I believe it does something to the immune system, the heart and breathing as well. Same for the vaccine. It’s not good.

    When are WE THE PEOPLE GOING TO STAND against the tyranny, abuse and murder of human beings, animals and everything God has blessed us with?

     
  • Sheri Miller says:

    I want to know why when you call customer service you get someone out of the united states? And why after over 90 days you still have the same issue and told to call back. How many hours does someone have to be on the phone with customer service playing lets try this and it screws your service up even more but call back and start all over again. I would like someone from the corporate office from Metro to call me and explain these issues.

     
  • Ryan Marseilles says:

    metro by t-mobile,

    I’ve been a customer of Metro for years now, even after my account was charged twice for a single month on two separate occasions, even after my service was cutoff for days because on your company’s end my payment wasn’t processed, and even after my first account was deactivated and I had to get a new one (also from something that wrong on your company’s end), even after the time one of my phones got stolen and your company made me buy another one because I was just one day out of warranty. But now, for the first time, I am considering switching carriers. I am furious & very disappointed with your company. I bought the Samsung Galaxy A52 5G for almost $600 only a few months ago and already the motherboard is fried-I can’t use it at all. I went into the corporate store at 1551 W 7th St in Los Angeles to get a replacement since it’s still under warranty. They looked at the phone, they ordered and I paid for the replacement. Days later when I went back to get my new phone the girl who was helping me was acting strange when looking at my phone. I asked repeatedly if something was wrong and she kept saying no and eventually took my phone to the supervisor a few feet away. I couldn’t hear them as they talked but he finally walks over and says that because I changed the frame of the phone that it was considered damaged and voided warranty. Told me I had to pay $600 to get the replacement. That is unbelievable and ridiculous. So, I changed the frame, so the hell what? The motherboard is dead and you’re company is really going to use the frame as an excuse to not give me a replacement AND make me pay full price again? I don’t have $600 to spend. That is beyond ridiculous and really shows how you value your customers. I left that store outraged and called Metro customer service demanding I get the number or get transferred to the corporate office, not corporate store, corporate office. I was told there was no number to reach the office, and was given the number to the store I just stormed out of. That made me even more furious and raised more concerns about your company and how it operates. How does the corporate office of a communications retailer not have a phone number to be reached at? And in doing so, how that let’s a problem like this render your “customer” service completely useless. But I digress. Your company probably doesn’t want any bad publicity so I’m asking you to give me the replacement A52 5G honoring the warranty my phone is still under-I will not pay for a phone I cannot use. I can be called at 3234719564, emailed at luckeeryan@gmail.com, or mail response to 621 S. Union Ave Apt B4 Los Angeles, CA 90017. I’m giving you a few days to get back to me. Have someone contact me immediately and have this taken care of professionally and promptly or I will be taking my business elsewhere.

    A very dissatisfied customer,
    Ryan Marseilles

     
  • Stephanie Abernathy says:

    I have called this company for 4 days and only get automated system I know there is a live person.v l then a message states bad connection I know better than that I sure hope this message is read. Because at this point I am going to drop metro t mobile my phone number is 412-584-0208 Stephanie is my name

     
  • pamela Awbrey says:

    Hello Everyone,
    Why does Metro PCS allow there employees to smoke (weed) in there locations? I paid my monthly bill today around 11:30 am EST in walking in to one of there payment centers location 1131 North Hairston Rd Stone Mountain, GA 30083 770-640-0440, where you would purchase a cell phone or accessories; I noticed your employee who took my payment and a customer with no mask by the way the employee was walking around in the store a strong smell of incense burning in realizing this it was a cover-up for weed!! Is this something that’s an added feature in being hire; and your corporate headquarters are on board with this? Just ask Peter Osvaldik Executive VP and Chief Financial Officer and Mike Sievert President and Chief Executive Officer and Jermy Malasky Senior VP and Chief of Staff to the CEO approved with a seal…WHAT?

     
  • Brenda Bennett says:

    Plz help? I’ve repeatedly sent ur cooperate office my request wth no avail. Ive been a Metro customer for yrs. I recently bought a metro cell phone only for it to Crack open for no reason so I knowthis phone was defective whenI boughtit! I am legally disabled & my health is failing of late. I just got outta the hospital after 2 surgeries & supposed to have another one as soon as the infection gets better. I called yall again last week in hopes that yall might plz wave this month’s bill for me plz? I was in hospital 3 weeks & this is disappointing for me. I live on widow disability & I don’t get enuf to pay when a crisis hits. Plz wave my fees & keep my phone on plz? I am Brenda Lou Bennett DOB 5-7-54 & last 4 digits of my SS is 6222. My cell # is 469 671 8733. Plz help me? I use to be somebody up very high & now that I’m a normal ppl things are harder I’ve learned. Plz send this message to ur cooperate President plz? God bless, Brenda

     
  • Michael Deane Githens says:

    I’m a new customer from cricket that I was with for 12 years and recently switched to metro pcs…I was charged 250.00 for a Samsung A52 and on the website it list for 99.99 who do I talk to about false advertising? And how do I get a refund?

     
  • Michael Eagle says:

    Whould be.nice if i could actually get of costumer service..to make a complaint..im gog to Verizon

     
  • Frederick Hernandez says:

    Why does Metro by T-Mobile let it customer service workers lie to me a customer who’s been paying you for your internet and cell phone service for over two years and can not get any help from your customer service workers here in California

     
  • CAROL EVERHART says:

    Summit payment with auto pay, gets rejected, have go into store only to pay fee. HATE SERVICE.

     
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