Where is Menards Corporate office Headquarters

Menards Headquarters Address and Contact

Menards logo
  • Address: 5101 Menard Dr, Eau Claire, WI 54703, USA
  • Phone Number: 715-876-5911
  • Fax Number: 715-876-2868
  • Email: N/A
  • Number of Employees: 55,000
  • Established: 1960
  • Founder: John Menard Jr.
  • Key People: John Menard Jr. (President)

Menards Headquarters Location & Directions

Menards Headquarters Executive Team



John R. Menard Jr.

President and Director

About Menards, History and Headquarters Information


Menards was founded in the year 1960. The company has been operational for almost 59 years now. The founder of the company was John Mernard Jr. The company incorporated in the year 1962. In the year 1969, the founder of the company had found that there was a demand for even more products and services. Therefore, he added manufacturing capabilities to the site, including lumber and doors as well.  A distribution centre was also established as well. By the year 1994, the post frame building division of the company was sold off. In the year 1998, a second distribution centre was opened in Plano, Illinois, USA.  This was followed by two more distribution centres in the year 2007, located in Holiday City, Ohio, and Shelby, Iowa, USA. The Ohio distribution centre was nearly 700 square feet, and the one in Iowa was almost 735,000 square feet in size.

As time went by, larger stores began adding groceries to their line up of products as well. In the year 2013, the company was ranked as the 43rd largest private company by Forbes Magazine. Then in the year 2016, the company moved had up the list, currently now ranking 37th places on the Forbes list, along with an estimated annual revenue of almost $8.7 billion. It was also the third largest home improvement store as well, just trailing behind Home Depot and Lowe's. The company had also been involved in numerous disputes too, concerning violation of environmental regulations. One that occurred in the year 2011 found that the company was illegally dumping various types of hazardous wastes. The company had to pay a fine of almost $30,000. The company had also settled complaints filed with the National Labor and Safety Board, which had found that the company was violating the rights of its workers in regards to pay and firing practices. Ray Szmanda was the 'Menards Guy' who used the company's slogan regularly on television advertisements from the year 1976 to the year 1998, and occasionally from the year 1999 until his passing in 2018. The company has also begun sponsoring Team Penske as of the year 2016. The company has also become the title sponsor of races in the Xfinity Series and even as the entitlement sponsor for the ARCA Racing Series as well. The headquarters of the company is based in 4777 Menard Drive. The name of the place is Eau Claire, while the name of the state is Wisconsin, USA. The pin code of the area is 54703.


Menards is an American company that focuses on the selling of various kinds of high-quality products and also big name brand merchandises as well, along with tools, materials and even home supplies as well, for its customers. The current president of the company is John Menard Jr. As of the year 2017, the total revenue generated by the company is more than $10 billion. Also, the number of employees working at the company, as of the year 2017, is more than 45,000. The company has almost 350 stores under its name, within 14 states of the USA.


The primary services provided by the company include allowing customers to have a retail presence in order to purchase various kinds of home improvement supplies, that are sold by the company itself. The products sold by the company include building materials, plumbing supplies, groceries, vinyl, home appliances, electrical supplies, paints, doors, groceries, automotive supplies, etcetera.

Menards Headquarters Photos

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  • Jenelle says:

    Menards is, without doubt, my favorite store. I always tell people Menards put me through college as I worked there all through high school and the first two years of college. Since buying my house I have spent a lot of time and money at the Eden Prairie, MN location. The staff has been extremely helpful and friendly. I purchased my kitchen cabinets, flooring, backsplash, etc. from them. I have also purchased a lot of paint, a front and storm door, and other odds and ends. Yes, dinner times I have needed to hunt down an employee to help with something, but they are always willing to help out find someone who can help. The two gentlemen working with me on the kitchen design and development were amazing! There was an order error and the cabinet was replaced free of charge. When everything was installed I brought in pictures. One of the gentleman was excited to see the end product.

    I do have one complaint. As a former employee and having to get carts from the parking lot, it is a bit frustrating to see a multi-million dollar company make their employees continue to hang push carts when they have those motorized things that help with that. Please spend some money and help your poor employees.

  • Douglas Collins says:


  • Douglas Collins says:

    I live in tellico village in East Tennessee. I Live about a half hour south of Knoxville Tennessee, I have been all over and always stop at Menards If on The road I have purchased a lot of Lionel products From You. I wish i had a store in this location would be there all the time. Thanks Doug Collins

  • Tom Modjeski says:

    To Whom it my Concern ,

    I work with a non-profit charity organization and was inquiring if Menards would like to donate to a fund raiser we are hosting April 29 ,2022

  • Ron Harnack says:

    Purchased a refrigerator 11/23/2021 at Fort Dodge store. Waited and waited for it to come into stock. Finally yesterday went in person (3/14/2022). Manager told me the Whirlpool we wanted would probably not come in and we should look at Centurion or some strange brand made for menards by GE? I asked if they could do anything if I picked it up in Sioux City since gas is so expensive. He said Menards makes no money on Whirlpool. They handle it for free. Then I was told waiting for them to tell me I wasn’t getting the fridge made it impossible to get my money back. Only a store credit. Really starting to question all the money I spend at Menards.

  • John says:

    My construction company spends a good amount of money every month on supplies and tools. One of the many reasons we stopped buying tools from Home Depot was because of purchasing a tool that was previously returned and was either used or missing parts. Then to be told it was “Us” that did it when trying to return or exchange. I have never had an issue with Menards until yesterday when i came across a manager Shane, at the Sun Prairie location who opened a sealed boxed and claimed we took batteries from the package. We have no reason to do something so silly.

    I will have to buy my tools from an online retailer now. So much for keeping it local! and taking care of your contractors…

  • Constantin Serban says:

    “ The Ohio distribution centre was nearly 700 square feet, and the one in Iowa was almost 735,000 square feet in size.”
    Excerpt from your history. It must have felt pretty cramped in the Ohio centre

  • Rhonda says:

    Went to Springfield, MO. Menards to buy plywood. First you have to go all the way to the back just to get a ticket for the material. Then you have to walk back up front to pay and then drive around back to get the material. Then the yard personnel watch you load the materials yourself. Then the person that checks to make sure you didn’t steal anything asks you if the guys fixed you up, you then get to tell her what guys?? Then you get to tell her “The guys that watched us load it ourselves”?? She could care less. When I worked for other Home Improvement stores that would have never happened without the manager being on your ass. Think I will take my business elsewhere. They are not the only gig in town. Maybe they should remember that. They just suck!!!!

  • Ken Lippert says:

    Here are the issues I have with Menards.
    1: When you put items on sale such as wood burning stoves. You need to make sure you can get or have in stock the items needed to install them I.E. Pipes, elbows, and other fittings.
    2: I have talked to many neighbors and friends and no one seems to know how your store works. Can I order lumber and go around and pick it up. Can I go around and pick these items out. How do customers buy and pick up large stock items such a stones, mulch, etc. Your in store customer service people almost have to be hunted down to ask them a question.
    3: Ask yourself, what advantage to a bring to the game over Lowes and Home Depot?

  • Golden valley says:

    Fuck you motherfuckers. Menards does not give a shit about any customers!!!!!!

  • michael Pohlman says:

    Recently I made the decision to go back to work, and because of my background, it was mentioned to apply at Mennard’s. I applied for a management trainee at Mennards and in the information I was given the rate of pay was 17.00 to start, but in the interview, the so called General manager to me ” we only pay 13.00. John Mennard wants his employee’s hungry so they will work more hours. I was really insulted because because I had more management experience in my little Finger then this clown had. I was disappointed a company Like Mennard’s would pull a stunt like this. I have landed a job with your direct competitor, who is Paying substantially more money, but it is not about the money, because I really don’t need the money, I retired from one of the top 3 companies in the world, No, I was bored sitting home and wanted to go out and give my talents to someone who could use them. Finally, I was a customer at Mennard’s and my biggest complaint was customer service, because when you find an Item of $ 500.00, but the customer service personnel tells you they are too busy to wait on you and I had to go back 3 separate times to Purchase it, That poor customer service, and due to Mennard’s poor policies this is what you get. I will no longer shop in a Mennard’s

    • John E Kinzer says:

      Try buying a product from them for $3300 and waiting over 6 months to receive it. I am well aware of the supply chain issues, but you would think that a $9B company could use some leverage to at least get some information from the supplier for their customer. I just got off the phone with the local Menards. When speaking with the appropriate department I asked for a manager. The person on the other end of the conversation said the manager was off for the weekend, so I asked for the front desk, who informed me that the person who transferred me was an assistant manager. I lost it. These people have no integrity at all. I chose them, because they promised earlier delivery than anyone else. I chose the manufacturer, because it was made in America, hoping to avoid the pitfalls crippling the ports, but the electronics are still made overseas. However, Menards will not work with the manufacturer in any creative fashion to solve this problem. We have become a service economy, but we don’t train for service. Menard’s is a farce.

    • michael Pohlman says:

      Want to let everyone know I went to work for a competitor, who hired me in at 3.00 more an hour to work the floor, and love the new Job, but since that happened, I have had hundreds of responses from people who no longer are willing to shop at Mennard’s because of this scam

  • Tiffany Daniels, Director of Materials Management says:

    we have received a Christmas Tree from the South Dakota Menards. I have called the store three times attempting to find out who it belongs to. it has been over a month and still have not idea who ordered it. We are a Health care system and I know we did not order it. No one at eth store appears to care.

  • Mark J Blomquist says:

    First time shopper was going to buy a propane tank at the belton missouri store it rings up 50 bucks higher than it lists on the website. The cashier was rude and said she couldn’t do anything about it then I said something to the customer service desk and she acted like I was interrupting her entire God damn day! I won’t shop here again check your current prices and what’s listed on the website make sure they match or you could get a lawsuit for false advertisement but whatever ill just go back to lowes and deal with a reputable business!

  • Michael Davinci says:

    Don’t recommend to no body lows or homeDep much better than Menards the customer service is very bad in all stores and if you have to complain just by email no phone number to explain your complain

  • Sheri McNamara says:

    I purchased a garage from Menards on 5/15/2021 at 6:45 pm in the amount of $20,629.07. Transaction #72095 07 0383. I never got my garage due to errors on the employees end at the store. I demanded my money back and I only received partial reimbursement with the company deducting the 11% rebate. I never received a rebate and I just wanted my full refund. I am very upset. No one will help me at the Clive, Iowa store and I can’t get anyone to answer at the corporate office. I am a single parent and this was a lot of money for me to spend at your store. To not get back my full refund is just criminal on your part. I have been a long time shopper at your stores but I will no longer spend my money with your company. My name is Sheri McNamara and I live in Winterset, Iowa. My phone number is 515-468-8407. I can’t believe no one will even talk to me about this issue and get it resolved.

  • Jerry Gray says:

    Please have your Muncie, Indiana store take down their American flags. They are shredded and hanging upside down. I first noticed them last week on Veteran’s Day. I brought it to the attention to the management team at the service desk. They said they would take care of it. I went in a few days later, and still the flags hung in disgrace. Store management at the service desk again and again said they would take care of it. I returned there a few hours ago, and still nothing had been done. The management team see these flags every day when they come to work along with other customers like me. If you do not want to fly the American flag proudly for all the people who have died for it at least take them down.

    Jerry Gray

  • RJ says:

    Store and any part of service is a joke they lie to you about your orders when you have a email stating it has been received and ready to be delivered then when you try to talk to anyone everything is e-mail this text that

    • Jacqueline R Taylor says:


    • Debbie says:

      Same problem and I live in Louisiana and drove 609 miles to pick it up

  • George Chavez says:

    Heating pellet fuel, I was awaken by my smoke detector one morning a couple weeks ago at 2 am. My pellet stove was heating my dinning room at that time, I didn’t see any smoke but I smelled a strange Oder coming from my pellet stove. the smoke detector shut off on it’s own and at that moment there was a explosion inside the stove, fortunately the blast was contained in the stove and the door glass didn’t shatter in my face as I was waking up from my sleep. It’s obvious the pellets are contaminated in some way, I contacted Menards Corp. the first thing in the morning, they directed my compliant to the pellet fuel distributor of Pur Heat. that gentle man refused to believe his product caused the explosion, I saved the unburnt pellets and told him I can send them to him for analyzing, he offered me a refund for the 20 bag purchase and has Not done a thing up to today. I would like to prove to the company by having the pellets analyzed, I don’t know what to do any further, I’m disabled and retired and tired of all the typing and phone calls, no action has happened in this case. Beware of what pellets you burn in your pellet stove, from any store, not just Menards.

  • Joe Cuccia says:

    I have been purchasing from the Menards in Bismarck for the past two years while I am building my house. I understand that Covid-19 has hampered inventory and has pushed stress and tolerance levels to a breaking point. However I fail to understand how a company that moves inventory everyday can not stand behind a shipment failure. I had purchased a water heater back in September of 2020 and installed it in November. After finishing the plumbing in February of 2021 we fired up the Richmond propane power vent water heater and all was good. Two months later the seam started to leak. Numerous calls to Richmond and Menards, both accused me of either installation error or handling damage, finally agreed that I had nothing to do with a tank seam issue. It took two weeks to get another shipped in and another week for me to have time off to swap units. My wife gets to the Bismarck store on Saturday 11/6/21 only to find out a forklift tine had damaged my replacement water heater. At no time were we ever notified of the damage. So now we have removed the water heater from the home, and have a busted new water heater in the store. We ask for a refund or a loaner and neither can be done because it is over 90 days since the original was purchased. Speak to Brian the GM who is playing tough guy with my wife and telephone Rambo with me and telling us our two options are store credit or another reordered water heater. He goes on to say he is not responsible for shipping or the 90 day refund rule. After multiple arguments and him slamming down my wife’s phone and berating her about how its not his problem I guess I have a question to ask. How is it a company like Menards can still have business? There is no way they didn’t know the heater was damaged. An employee that was originally helping my wife said that it was obvious the tank was damaged that is why he showed it to my wife and that he had reported it. I have spent hard earned money and a good quantity of it but I will not spend anymore with this company. They have no issues taking the money but won’t stand behind their own mistakes or short comings. Hope the third water heater is not damaged and works or I guess there is always small claims court.

  • Lissette Vega says:

    7435 Barrington Rd, Hanover Park, IL 60133..Jonathan and i believe Allen the store manager should look into getting a different job both incompetent and rude…did not help with a return of paint i bought …first the young lady gave me the weing color when she mixed it then i try to return it n gave me hell i will go to hime depot next time….way better service n products

  • Yolanda Lipsey says:

    I visited the Menards on October 26,2021 and it was a big disappointment. I needed help with some pipes for my bathroom sink and asked 2 worker for help and they just walked away and weren’t even helping anyone. I have never felt so helpless when I see people that can help me but instead they both walked away from me like I was invisible and I bought all the wrong pipes!!! I WON’T EVER VISIT THE MENARDS at 533 Market Dr. Forsyth, IL 62535

  • hank pole says:

    I purchased a snow blower yesterday from the Antigo,wi. store,the lady that helped us in the store was great..We paid for it and went out to have “THEM” load it and all the”men”walked by and left a young lady that was extremely helpful BUT the snow blower is 260 pounds the”boys walked back in the store and left her,I am near 70 years old and have been having back work done..The young lady and I had to lift it into our vehicle and now today I cannot walk thanks to their not caring and leaving me and the young lady to load it! The snow blower was over a $1,000 to your big store that may not be much but for 2 old retired people that is going without other things..I am now injured due to the fact that on YOUR loading dock I had to load the machine..I am really contemplating what to do. Henry Pole

  • Swells says:

    I purchased deck materials from the Rapid city Sd location. A contractor working on the deck returned materials and received an in store credit off of my account by Menards with out my knowledge. So now Menards has a portion of my building materials back in their possession and they also still have my payment for the materials. When i requested a print out of all these transactions so i can go after the contractor, Menards would not provide it, even though it’s All under my name.

  • Mark Hagar says:

    I specially ordered a steel roof with the store manager. And today I came in and a employee named Gary said if I didn’t pick it up he was going to send it back. Needless to say it was approximately 21/2 weeks late from the initial delivery date. It just came in about 2 weeks ago. I’m n a store employee and I spend a fair amount of money in your store. He was a total ass to me. I shop in your store daily for my business. My customers are referred to the store as well. Gary’s professional manner is something to be desired. I will not tolerate being treated like a employee of the store and get disciplined forma king purchase which funds a paycheck. Serious attitude adjustments needed in this store. I shop in other stores and the helpful service is much better.

  • Cathy Kelcher says:

    We have been customers for decades and recently have had a terrible experience with Menards. We ordered fencing in early June and was told it would arrive on June 25. After two different inquiries after the 25 th they finally admitted to us that we should get a refund. However they only refunded 89% of our $ back and gave us a store rebate for some of the remaining $ paid out. We attempted to get 100% of our $ back and they refused. We will be taking further action against Menards and NEVER doing business with them again. We spent time and effort arranging for contractors to install the fence. We are still trying to get 100% of our $ back.

  • Kenneth Larson says:

    You sell junk, not only junk but when you buy premium for you new house you might expect to go to menards (junkyards) to get replacement parts as in the guts for a toilet that has broken twice. It was a special order from the factory for the parts last time. As for me and our business plan we no longer want to do business with you any longer 💯 feed up

  • Jason Alexander says:

    Visited the Avon Indiana store…. walked past 40 employees, was in the store for 1 hour….. got to check out cashier refused to check me out due to the fact I didn’t have a mask…. Indiana has lifted the mask mandate its only an advisory now…. cashier was very rude about it… didn’t advise where I could get a mask just refused to process my purchase… radioed for back up…”stating this is private property “…. not a solution to the issue at hand.

  • Troy Tabbert says:

    I was a customer of Menards. The emergency mask order is over in Wisconsin, yet Menards requires to ware mask. I had the COVID-19, I received the vaccine shot, yet, I am still required to ware mask in there store. I will no longer shop there! Lowe’s and Home Depot is where I will shop. Those stores support Veterans, unlike Menards.

  • Edward Degner says:

    Your employees were very rude
    Go in store can’t be checked out with out mask awful
    I walked out went to homedepot where my business was wanted no mask
    Yes continue to sell Mike Lindell pillows

  • Sarah says:

    I hope that Menards will consider dropping the My Pillow line. The owner is basically lying on national tv about the recent election. I shop at Menards both personally and for my organization.

    • Edward Degner says:

      Kind of childish
      You liberals are home grown terrorists nazi
      Control everything

    • Kevin Irvine says:

      80,000,000 voted for the idiot you think is the President and you don’t think the election wasn’t rigged?? NFW.
      I will only buy from stores that carry My Pillow!!

  • May Weather says:

    They are really childish and racist as they come they have a racist general manager name Dustin Hawanchak and assistant manager Scott Howard who had discriminated against a security officer just two days before thanksgiving this year 2020 who I had talk to this guy everyday i came through the Gates to pick up supplies he had a great attitude always i believe they wanted him gone because he would simply stand up to them like a man so the officer his self explain how he noticed a cashier woman named Delaney would call Dustin every time he came to work they also play on the radios like kids flirting with woman coworkers and mocking black people name’s and voice who ever put them in command needs to be punished and fired definitely a place that has lost my business for the discrimination of that officer and the attitude of the company inside and outside of the company terrible service flat out terrorism.

  • David Crawford says:


  • Michael Pfeffer says:

    Menards has definitely lost my business. July 8 I ordered 3 sheets of plywood and 25 bags of mulch through the Tinley Park, Il location. The order bounced to two different locations, one in Indiana where the plywood was sent from and the other location Cicero, Illinois. The plywood arrived that Saturday but the mulch never arrived. On July 25 I visited the Tinley Park location to help me locate the order. The employee basically gave me a phone number to call, which was a recorded message directing me to a website where to file a complaint. On July 26 I received a message from the Cicero location that the order was held by the delivery company reasons unknown, so I cancelled the order at which time I was told I would be refunded once the order was received.
    Last week I received my bill and of course no refund. I went back to the Tinley Park Store and spoke with the manager direct. I was told flat out that there was nothing he could do, that I should drive to the other location ( 1 hour drive ) to straighten out the situation. He also told me that I probably placed my order through the Cicero branch as well. I walked out of that store and vowed never to return to Menards again, the customer service from that manager was awful in polite terms.
    I did contact Cicero, and found that the delivery company sent the order back to the Indiana branch. How messed up is that, in the meantime I am still waiting on my refund.
    Home depot is across the street from the Tinley Park store and Lowe is 3 minutes down the street. I am sure their customer service will be much better as they now have a new customer.

  • Robert and Pam harris says:

    John menard is a crook we sent in our paper work infor rebates over 2 months and nothing yet no way it takes this long to get your rebates back don’t blame it on the virus that’s bs!!! I spent money in your store and now I want my rebates long enough you crooked business man???? Your a worthless piece of flesh and so is your business practices oh we go by the date on your paperwork that crap to??? All you have to do is see that we spent the money and give us the rebate??? You are a crook!!!!!!

  • Rick says:

    Thank you for your efforts to help battle COVID-19. Masks may be inconvenient for some, but I prefer a chance to live a little longer.
    On Saturday I bought an Overhead garage door at the West St Paul store, spent over $800. After installing it, the next day I noticed a 4 foot area of the bottom panel had multiple areas of bare metal showing through. Monday I went to the store with my concerns. Jay indicated he would provide funding for touch up paint or if I brought the panel in they would exchange it. Touch up paint would not have solved this one. I brought the door panel in later and Heather saw to it that this was resolved. It may have taken some time to go through the whole process, but I understand this is not an everyday occurrence. Everyone was as helpful as they could be – no questions asked. Forty years of shopping at Menards – I’ll be back until I can’t.

  • Gary McCullough says:

    On Saturday July 25 at around the noon hour I entered your store at the Peoria, Illinois location. I did not have a mask and was not stopped upon my entry into the store. This took place before the Illinois mask mandate.
    After shopping for about 20 minutes I was confronted by a Menard’s associate and told, “Put a mask on or leave the store!” His confrontational behavior was rude, aggressive and without consideration of any underlying health issues that I may have. I asked him if the Menard’s mask policy denied those with disabilities the opportunity to use their stores. The associate became even more belligerent, raised his voice and demanded, “LEAVE THIS STORE NOW!” Without comment I continued to complete my shopping. The associate come up behind me and began bumping me. I implored him to “Please stop bumping me and stand away from me.” After I did this I began to go forward and he jumped in front of the cart I had and feigned being hit by it. I then realized that this employee was behaving irrationally and went to the checkout to purchase the items I had gathered. After the purchase, I asked those at the front desk to speak to the store manager. I explained to him what happened. His response was, “You’re trespassing, leave now!
    All of this treatment by the Menard’s associates was demeaning and meant to cause public humiliation. Not to mention being physically assaulted by the above described employee. I was not able to get his name because his badge was turned inward, although I will never forget what he looks like.
    My questions: Is this treatment of devoted customers who do not wear masks, systemic within the Menard’s organization? The issue at hand (there was no state mandate at this time) is the condoning or encouragement of Gestapo tactics by your employees.
    I am 69 years of age. I have built 3 homes in the past 30 years and have largely used the services of Menards to do so with purchases amounting to 10s of thousands of dollars using various credit cards including a Menards card and many cash transactions. I urge you to check my purchasing record. If you have in-store cameras the physical aggression of your employee can be clearly observed.
    I am requesting a response to this matter. Judging from your employees’ behavior, they place no value in the life-long devotion of a once faithful customer and they are severely lacking in customer relations.

    • Janna Klug says:

      I live in Nebraska. The Menard’s stores are the same here…still. Nebraska has no state mask mandate, and there’s only a handful of cities still implementing it. Examples: Norfolk, NE, which has no mandate, at this Menard’s store they will actually call the police if you refuse to wear a mask OR wear it properly, Elkhorn, NE store, no mandate, which is the one I was just in today, kicked me out for not wearing a mask. I explained to more than one “team member” that I have a medical condition which keeps me from wearing a mask. I even carry a medical exemption card. No matter to them. Their Gestapo will be hot on your trail if you’re not wearing a mask…great customer relations. I’m just curious how many customers they have lost permanently because of this treatment? I have a big mouth and trust me, I’ll be telling anyone who will listen what happened to me today.

  • Eric Gilgenbach says:

    I don’t know how a store can have a policy that violates state and federal law (ADA) and gets away with it. I am done with shopping at your stores. I’m off to Home Depot.

  • Randy Gumkowski says:

    What is going on at the Hammond, IN store on Columbia Ave? I have shopped at this store for years, multiple times a week and have had very few problems until today 8/20/2020. Went there this morning to the Mill Shop to order 6 Larsen windows and was told to come back in two weeks because the person is on vacation?? REALLY ?? at roughly $200 dollars a window plus caulking and other misc material. Had the cashier Alicia wanting to help me but I was so PO’d had to leave and cool off. Alicia is one of your bst employees and a credit to the corporation , Thanks for everything Alicia. Barbara is also a huge credit to your corporation but I haven’t seen her in a few weeks? Thanks for all your help Barbara

  • Jeff says:

    Please do not shop at Menards any longer. I am a contractor with a Contractors credit card, have had it for @20yrs and shop there often. Today I went in, shopped for about 20mins, had a gentlemen help me and write up and order for plumbing supplies, and then headed to the check out. A young employee approached me very direct, almost being mean, and said if I don’t wear a mask I must exit immediately. I informed him I have a medical condition and do not have to leave, shop here several times a week and have never been asked about a mask. Without hesitation he said he was calling the cops proceeded to do so. Before leaving I walked to the service desk, handed them my contractors card and asked that they cut it up as I will never shop there again. I walked outside, waited and talked with the officers when they arrived. I always kept calm and non confrontational. This young employee thought he was the enforcer and a cop. Unbelievable how I was treated, like a criminal. I promise I will never shop there again and will inform all of my contractor contacts. What a sad day for Menards that they act like this.

    • Loke says:

      Hey jagoff. It’s not about you. It’s public health. Do you want to kill dozens of people?If you can’t ware a mask sent someone else in .wear a damn mask!


      • Ty says:

        Does your ass hole ever get jealous of the shit that comes out of your pie hole aka mouth? Don’t be a fricking idiot if masks work like they say they do he shouldn’t have to wear one at all. It’s not about public health quit watching all those fake news station fear mongering people. It’s about control you idiot. The fricking news stations keep telling you and others that 1000’s have died because of COVID bull shit. Three quarters of people that died had other underlying medical conditions but yet they tell you it was COVID. PROVE IT! you can’t, because it’s the media telling you that. I haven’t wore a mask since this whole pandemic started for 8-9 months and I’ve been in Walmart, Home Dept., Grocery Stores, Restaurants, and you name it and have not once contracted COVID or spread it to anyone. Quit be a fricking zombie like others.

      • Joe says:

        Loke don’t be a cov-idiot.

    • Ty says:

      Jeff, I had the exact same experience. I have a medical condition also that exempts me from wearing a mask. The manager at my local store in Manhattan, KS and I don’t have a problem whatsoever exposing them, (his name is Steve) told me to put on a mask or leave his store. I told him about my medical condition and he told me he didn’t care. He said they were a private corporation and it didn’t apply to them. Is he out of his damn mind? Just because they are a private corporation doesn’t mean they can ignore the law and it doesn’t apply to them. He was nasty with me too and argued with me. I sent a letter by mail to the corporate office and they never responded back to me. It goes to show you what type of a company they are and they are more about the almighty dollar then customers needs. They won’t ever get my business again and I will tell others. PS: I haven’t forgot the idea yet of taking my video cameras and video taping the whole store and making then a you-tube sensations.

      • Janna Klug says:

        I’m just curious how much revenue they’ve lost since implementing the mask mandate. I’m also curious how much revenue has increased for places like Ace Hardware, Bomgaar’s and the likes. I do all my shopping there now. And to top it off, the customer service is so much better at those places anyway. I hope Menard’s, Lowe’s, Costco, Walmart and Home Depot all go broke because of there Nazi mentality.

    • Janna Klug says:

      I received the same type of treatment, as did my son.

    • Edward Degner says:

      Yes sad no customer service
      Like with asthma were stupid

  • Bob Garrett says:

    I’ll not be using Menards anymore a couple of weeks ago my wife and I were in Menards when an associate said our dog (who is trained and certified) couldn’t be in there so I will go where our service dog is welcomed

  • Cecelia says:

    I appreciate the fact that your company is doing your civic duty to mitigate the risk of your customers during the current situation with Covid, but there is no excuse for one of your young employees to treat my husband in such a rude manner as my husband was tonight in your Forsyth store because he wasn’t wearing his mask! My husband approached said employee to ask him where he might find an item in the store. The young man asked my husband if he had his mask and when my husband responded “no” the employee turned and walked away. My husband thought the employee was taking him to the item so he followed him. The young employee promptly turned around and again rudely told my husband he didn’t want to be around him because he didn’t have his mask on and “again” rudely walked away! This is not acceptable behavior by your employee towards one of your customers. I think a little customer service training would go a long way to avoid such difficult situations!

  • William Miller says:

    Boycott Menards

  • B miller says:

    Boycott Menards

  • Janet says:

    Hello Corporate Office of Menards

    I am writing to express my frustration with your mask policy effective July 13, 2020 at the Poplar Bluff, MO store.  We have not been required to wear a mask up until this date.  The “pandemic” is winding down and the economy is opening back up.  Yet, your company has decided to enact this policy of No Mask No Service. 

    I will be the first to say that I love your store.  I shop it frequently.  However, effective July 13, 2020, I will no longer shop your store.  I refuse to be told I have to wear a mask, a mask that has been proven ineffective in preventing the virus, but proven to make mask wearers sick with numerous illnesses, specifically frightening to me is developing a fungus in my lungs.  I have constitutional rights, too.

    I would think that your company would prefer business over this fake pandemic and efforts to destroy the economy and our country.  I know that I am not the only one planning to boycott your Poplar Bluff store effective July 13, 2020.  Not that losing my business means a great deal to you, just letting you know how disappointed the community here in Poplar Bluff is with this decision to keep the fake pandemic and panic alive.  A virus with a 98% survival rate.  Shame on all you big businesses for jumping on this bandwagon.  

    (Reposting because my post was not showing up after I posted it the first time)

    Sincerely a frustrated and probably former customer from now on.

  • Janet says:

    Hello Corporate Office of Menards

    I am writing to express my frustration with your mask policy effective July 13, 2020 at the Poplar Bluff, MO store.  We have not been required to wear a mask up until this date.  The “pandemic” is winding down and the economy is opening back up.  Yet, your company has decided to enact this policy of No Mask No Service.  I will be the first to say that I love your store.  I shop it frequently.  However, effective July 13, 2020, I will no longer shop your store.  I refuse to be told I have to wear a mask, a mask that has been proven ineffective in preventing the virus, but proven to make mask wearers sick with numerous illnesses, specifically frightening to me is developing a fungus in my lungs.  I have constitutional rights as well!!!
    I would think that your company would prefer business over this fake pandemic and efforts to destroy the economy and our country.  I know that I am not the only one planning to boycott your Poplar Bluff store effective July 13, 2020.  Not that losing my business means a great deal to you, just letting you know how disappointed the community here in Poplar Bluff is with this decision to keep the fake pandemic and panic alive.  A virus with a 98% survival rate.  Shame on all you big businesses for jumping on this bandwagon.  
    Sincerely a frustrated and probably former customer from now on.

  • Alan says:

    Menards cares more about money and government control than being customer focused. I have been a customer of 25 year and have easily spent $75,000 at Menard’s over that time. I tried returning, had the receipt and they said over 99 days store credit only. Menards has had my money for 90 days do they invest that poorly. Then they asked if I was shopping that day and I said I guess I have to. They then said we will not give you any service without a make even though many of their associated were not properly wearing a mask. I said I do not have one. I asked since Menards is requiring a mask for service would they provide a mask. They said I can buy one for $1 after tax. The message that sends their customers are not worth a dollar. Who ever is making these decisions needs to get a clue. Masks maybe work maybe make things worse. Study microbiology and CDC stats you may little to no credibility in the requirements for masks with no standards other than socially feeling better about yourselfs. I went across the road and spent $590 at Home Depot. I will give the store credit to a charity and recommend they shop at a different store after they use the gift.
    It takes a lifetime to build a great relationship and a day to ruin it.

  • Mary Beth says:

    I am so sad to say that we will not be shopping at your stores anymore!!! We were treated so badly for not wearing masks. I thought we were free and Menards believed in freedom! Your policy is like living in a communist country! Home Depot has been very welcoming and so have all the other stores in our area! Menards was our favorite! WE WILL NOT BE BACK !!!!

  • william johnson says:

    I will no longer be giving your store business, I will be taking my business needs also, when I have to wear a mask to use your store and no law that says I have to, you have went way over the line with me.

  • Lawrence Collette says:

    Thank you, Menards for requiring Masks. I do ask you to encourage employees and shoppers including children to wear masks covering mouth and nose. I am sorry to hear some folks offended about mask requirements. For all of us please read today’s St Paul paper and Dr. Osterholm’s information about how to do the best we can to stay safe and healthy. If we all will respect each other and our health and practice physical distancing and wear masks we will minimize the virus threat and hopefully not be infected or infect someone else.
    Thank you, Menards!
    A DIY person visits Menards several times a week.

  • Disappointed Shopper says:

    I have been a patron of Menards for some time now and have had no issues and usually very good service. Because of these experiences I suggested to my son who is on break from college to get a job at Menards for the summer. To my surprise he did what I said and got a job at the Lansing Menards in Michigan. I am very disappointed with the way they are treating him. Very unprofessional. Menards did not give him the tools or resources he needs to do his job. When he approached management to inquire and make some suggestions they literally made a joke about it and laughed at him.
    Obviously, he is seeking employment elsewhere and I will not be shopping at Menards any more.

  • Chrissy Dome says:

    I will Never shop at Menards again.
    It is my constitutional right to the side for and my own Health and wellbeing if I I choose to wear a mask.
    Also was asked to leave because I have a service dog and did not have my papers to prove it.
    Your company is doing the wrong thing. Until you change you policy I will never shop at your store again.

  • Bev snider says:

    Went into Menards in Lima, Oh…had to interrupt 2 gentlemen standing by a forklift for assistance in the garden center. Told him what I needed, he took a picture of it with my phone. He told me when I went inside they would give me a ticket to give to someone in the yard to pick up my stone. The cashier informed me that she couldn’t ring me up and give me a ticket, I asked if the person at the desk could help and her response was “she might be able to” , but if I went to the garden center they could ring me out and give me a ticket. I went to the garden center; waited in line (again); and there was a “notice” that you had to get your “ticket” from the counter inside. At that point I was done. My question is, if I had the damn item/price/description on my phone why couldn’t a cashier ring me up and I could show the yard person my receipt? I’m done with Menards….. always have an issue and some employees are not very friendly.

  • DB Cooper says:

    Please open a location in So Cal. Home Depot needs competition. Lowe’s is slowly going out of business. Mom and pop Ace Hardware are way overpriced. Please come to California!

    • Former Menard Customer says:

      Support the mom and pop Ace Hardware store – they are the small business owner and need your support. Menards is being real A-holes with this Covid thing. I will NOT shop Menards until they free up their dictator type of policy.

  • Jeremy Lopez says:

    Your store in Wixom, MI denied me entry to this store because I am medically ordered by my doctors not to wear a face mask due to my disability. There is not an order that is legally enforceable and be to denied entry due to my disability is in violation of the American Disabilities Act.Educate your staff and yourselves or I am sure that civil suits will follow. I will no longer give my business to your company.

    • Mary Beth says:

      We also were denied shopping for the same reason ! I hope a civil suite gets filled against them

    • Gill guretreo says:

      You could have orderd what you wanted online and picked it up in the rear of the yard.

    • B miller says:

      I tried to enter a Menards in Michigan without a mask I have severe COPD I was refused service I have a doctor’s note also suits to follow

    • Former Menard Customer says:

      Boycott Menards – maybe they will get the message

    • DerrickMoffitt says:

      I was denied access in Warren Ohio same thing I would love to find atterny to start class action suit

  • Joy Mayne says:

    As a long time and faithful customer of Menards I am complaining about the requirement of being FORCED to wear a mask to enter your store. Menards was a reprieve and a little normalcy when the world had gone crazy…. yes crazy. More people die of the basic flu every year then this “pandemic” can even think about and the fact that you came late to the party and now requiring masks LONGER THEN MY DOCTORS office and the CDC recommendations, is beyond ridiculous. I am disappointed because it shows me exactly where you stand. Taking away our rights to choose is not ok and is leaving me with a long lasting sour taste when I even hear the name “Menards” I now am getting familiar with Lowe’s, Farm and Fleet and Gassers and will continue to support my rights and smaller businesses from here on out.

    • Gill guretreo says:

      Hey get off your high horse. there has been covid case within each store and are doing that to protect the guest and it’s team members.. trust me you shopping at another store will not affect a dime. Thanks please come again. Hurry up and buy.

  • Peter Jackson says:

    Masks really seems to me this is a politically driven, I didn’t think Menards would fall for that. Then on top of it you charge for Chinese masks. I run a small business and use to go to Menards all the time, not any more. I will look for Ace Hardware stores, no masks there

  • Tj says:

    I was told I from a Rent-A-Security Cop at the Three Rivers, MI store that I could not enter unless I was wearing a Mask. (I was just in Meijer’s Grocery Store and the Home Depot which are both next door to Menards and there was no requirement and no-one there was wearing masks.) I told him I did not have one and he told me I’d have to buy on at the counter. I asked him if he was going to physically stop me from entering the store (he was much younger and bigger than me) and he just looked at me and finally said no but then told me the cashiers would not sell me anything. So I told him to get out of my way and walked in. Hardly anyone was in the store so the whole thing was stupid! I wanted to but some patio furniture but found out it was made in China…so no way. I did buy a small item and checked out and bought it. I WILL NOT BUY STUFF FROM MENARDS AGAIN. Too much stuff in their store from China and now pushing this B.S. gotta wear a mask thing when no one else is doing it.

  • David says:

    Due to your policy on mandatory facemasks, I am no longer a customer of yours. I have been shopping faithfully at your store for twenty years but as of today I will never step foot in your store again. You choose to follow this crazy agenda to try to control people. It has been scientifically proven that masks do nothing to stop a virus. Even Dr. Fauci is now admitting this, yet you still want to try to force your customers into obeying. Well not me. I will give my business to Home Depot. They don’t try to force their political beliefs on me and will enjoy my business and thousands of others that are leaving you to further your agenda.

  • Doug Redding says:

    I order a blind for my living room window and when it came nine weeks latter it did not fit the inside like I m measured. I went to here in Cheyenne, Wyoming and I was told first it was not theirs, I told the kid it was cause I order it from here then he said he could not trim since it was a special order and it would not fit it was to big. I had problems with the store in Cheyenne from being to the end. Your employees here in the blind department are vary rude. I will never bye blinds from you again.

  • Richard Krejci , Wisconsin USA says:

    As a long time Menards customer I am NOT COMPLAINING ABOUT your mask requirement. I believe you have a right to do what you feel is right for your employees and customers.
    However what I am upset about is the masks you do sell are made in CHINA ! Of all the countries in the world. CHINA !
    Today I read a MSN.COM Story about a TEXAS COMPANY, PRESTIGE AMERITECH !
    They make the very same quality masks in the USA. To save a few pennies per mask the major hospitals and government agencies buy CHINESE MASKS.
    I am herby asking for Mr. Menard to consider buying the masks this AMERICAN PATRIOT manufactures for AMERICANS. Mike Bowen, I am sure, would be happy to speak with you about my idea. I have no financial stake in this . Just want to make things right for our country.

  • Jim says:

    My son was at the Marinette store May 8th to return an item. He had to buy a mask to do it. While he was waiting, two people were turned away because they refused to buy a face mask. One of the gentleman said he was going to shop elsewhere and the clerk said ‘good, we don’t want your business anyway’. There are other lumber companies to buy from, I am done with your business as well.

  • Frank says:

    Armed guards at the entrance? Really you imbeciles? We have the RIGHT to engage in “high risk behavior “ whether it be walk into traffic with our eyes closed, drink to much alcohol or go to a Menards WITHOUT a mask! If you are worried about your employees then mask them. If your patrons are concerned then they will wear masks too. I am not and will not! Nor will I shop there again until you rescind this policy. I also don’t need you deciding for me whether I can bring my 15 y/o into a store.
    Very disgusted…and concerned about future policies.

  • Bear says:

    5/4 I was denied access to the Menards in Lebanon indiana for not having a face mask. On 5/2 I shopped the store, spent money and then returned two days later to make another purchase and all of a sudden Menards wants me to purchase a face mask for $1.00. I am outraged that the company is trying to profit during a pandemic!!! During this entire outbreak, people are unemployed, struggling to make ends meet and Cannot find hand sanitizer, Lysol, gloves or PPE gear and Menards wants to charge money for a cheap mask. Really?! They cost next to nothing when bought in bulk, GIVE THEM OUT FOR FREE!!!!!!!

  • Paul Kruschke says:

    Masks? Sad………! The planting season is here and the yard work started. After being rejected for no mask went to Home Depot and Farm Fleet. Glad now that I did.

  • Wayne L Ellis says:

    I was throwed out of menards galesburg Illinois for not having a mask ! Violation of 1st amendment! I want everyone to know the person at door said it was (law) there is no law on masks! Dimwit brain washed idiot! Wayne l Ellis 3092528571

  • Robert Beal says:

    How do you feel about one of your stores discrimination against a person with COPD and doesn’t follow the Governors order in Illinois.

  • mrsiache says:

    On 5/2/2020 I was denied entry at Menards Appleton East Wisconsin because I didn’t have a face mask. OHHH but they are selling them for 1.00 each and a line of people without a 6 ft rule. I have allergies those those mask and per ADA and HIPPA I don’t have to disclose this to them.. Shame on them. Not to mention taking away my constitutional right. It is MY choice to wear a mask or not. I respect those that choose but again my CONSTITUTIONAL RIGHT. Now if cooperate mandates them then why not give them to the customers? It won’t break them but to charge and make a profit is terrible. Shame on you! I have filed a complaint with Consumer protection and the Department of Justice.

  • Gudrun says:

    I hear Menards is now REQUIRING customers to wear face masks in Wisconsin? Excuse me, face masks are for actively sick people to stop them from coughing and sneezing on people in close proximity, like on a crowded subway. They do nothing for healthy folks, and there is plenty of room at any big box store to avoid folks coming too close. It’s all just eyewash to assuage the masses made fearful by the hyped-up panic inducing media. I am not sick OR coughing and I refuse to wear a face mask in public. You want me to shop at Menards you rescind this idiotic policy right now. Ditto with the equally asinine policy of banning anyone under 16. If you’re concerned about people catching viruses put some disinfectant wipes by the door so people don’t have to touch gross shopping cart handles.

  • Ted Sharp says:

    I cant believe you guys are selling masks at your stores for $1.00 You are trying to profit from a pandemic! What you are doing is called price gouging and you should be ashamed of yourselves!
    You have lost my business forever!

  • Emily Lembke says:

    I don’t know if this will even get to somebody who cares, as I’m starting to believe you just don’t care. I don’t blame any of the employees, and they are just doing the jobs that they are mandated to do. I’m sure most of them don’t agree with the assanine procedures put into place either. But carding anyone who looks under 16? In Ohio, the face mask policy is that it is recommended for people to wear them, but not mandatory. It’s like you’ve turned into the gestopo. Further more, the last few times I was in there before you all lost your minds, I saw employees wearing masks completely incorrectly, and they were constantly messing with and adjusting them. And not sanitizing. I’m not advocating for you to crack down on this, but just realize how obsurd the whole thing is. If you don’t lift these restrictions, I will spend my money at Lowes from now on. They haven’t become power trip hungry through this whole thing. I’m seeing more and more people starting to say similar things, and I will encourage those who think this is stupid to also post on here and consider taking their business elsewhere. And not just until this “crisis” is over.

  • Joe Culver says:

    I object to the requirement of wearing a mask. I’m wanting to shop in the Elkhart Indiana store. I will not shop until you lift this nonsense.

  • Joe Bourbeau says:

    I just went to a Menards in Redwing MN today 5/1/2020. I was told if I wanted to enter the store I would need a mask. If I didn’t have one they would sell me one for a buck. Want kind of a rip of is this?? If people want to wear a mask because of the virus I don’t care. Don’t make me wear one if I don’t want to. What is this communist China?? Our governor stated yesterday in a press conference that doctors aren’t sure if a mask even protects you from anything, but everyone must wear one in public. Sorry I have a mind of my own and will make that decision for myself!!! I have spent 10’s of thousand of dollars at Menards. I will not set foot in that store until this policy is done away with!!!!

  • Robert Seghi says:

    so how can you go against the American Disability Act? I live in Michigan, I was refused entry to your store without a facemask. I have a breathing problem that prevents me from being able to breathe through any thing over my face.
    I will be contacting a Disability Attorney.

    • B miller says:

      I also have COPD and was refused service at Menards please let me know your attorney that you find I would like to contact them also maybe we could start a class

  • Jeff says:

    The fact your not allowing people in the tire without a mask is against my constitutional right. You will now be loosing 10s of thousands of dollars from just me. I also know a lot of other people that will no longer be shopping at your store due to this bogus rule.

  • Deb says:

    I think Menards needs to make ordering on line more simple and friendly. We are told to stay in our houses yet when I ordered some materials from Menards, it was going to cost me $250.00 to ship it to my house. If they shipped to the store and then they brought it to me it was going to cost $150. If I said that I would pick it up a the curb, they tacked on a handling fee. Really? I ordered some items from HomeDepot and it was free shipping after $75.00 My order came to $259.99. I think that should have been free shipping. Now I find out when I get to the store, one of the items, some white planking, I have to pull off the shelf myself the other two items a sink top and flooring I go to the yard to get. Really? So what good is curb pick up, if I have to go into the store to pull it off the shelf? Why was I charged a processing fee? It also said inventory comes and goes and it may not be there when I come. Really? To add to this, I wanted to go to a Menards that was closer to my house and it would not let me place the order with that store. It said I had to go to pick it up to a store that is 20 min. more away from me. Really? I think you need to help people out more. We are loyal customers, so you need to help us more. Make ordering on line more friendly. If we order something over $100, it should be free shipping.

  • cheryl p dustin says:

    Just an FYI..I went to Menards here in Ontario, Ohio on Sunday, April 19, 2020 to get a lawnmower blade. Why do you have them on the bottom shelf??They need to be at countertop height so you can read the blade’s inches that you need. That way it is much easier to read and you don’t have to bend down and pull each one out til you have the right blade.

  • Linda Wright (573)353-6074 says:

    I’m 55 year Black women and I went to Menards in Jefferson City MO. around 3:30 pm yesterday April 19 with my granddaughter who is 5 years old, just to pick up a few thing we didn’t have at home. We enter the store and the lady at the baskets told me that (she could not come in the store). My reply was I don’t have anyone to watch her so I’m just going to get a few things and leave. So we got basket and started walking when I looked up this man by the name of Dean almost running upon me yelling (she has to leave the store) I asked him who he was talking to? Still yelling at me, (you have to get her out the store). So I yell back at him stating you don’t have to talk to me that way. Again Yelling (she has to get out now or I’m calling the police!) I told him call the police because I’m not scared of the police. This man is still yelling at me (get her out the store) I told him I don’t have to leave. I also told this man Dean that it is a way to talk to a person without yelling. Again yelling at me (get her out the store). So now I’m telling him that I’m not leaving call the police. Now the lady that is standing at the front, a Menards worker, starts yelling at me too. I turn and tell her don’t start getting ignorant like this man it’s not going to help. Then this man a customer started yelling at me too stating (what are you showing that child) I told him to turn around because he trying to take up for Menards workers and don’t know whats going on. Now, I’m feeling some racial tension in the store because we are the only Black people in the store. So, I’m standing by the door waiting on the police to come, Mr. Dean tells me yelling again (you can wait outside). I told him no, I’m waiting right here. I stand for a few then my granddaughter said granny lets go so, I go outside to wait. The police comes and I let him talk to the police first then she come to me and I’m telling her what happen, Mr. Dean comes back over and lied to the officer about me being in there store once before. I have not been in the Menards for months. Mr. Dean says this is her second time so she is band from the store. Now, I feel this is a racial deal. We was the only black people in the store the time, I’m in store. The corona virus do not give people the right to talk to people any kinda way. It’s how you ask people to do things not demand them.

    I loved shopping in Menards after this I’m not so sure. I want someone to call me back about this ASAP. Please look at your cameras and do what you have to do to fix this problem.

    • It's not me It's you says:

      Sounds like you are racist!!! Can’t tell me what to do!!! Sick an tired of the race card being played like a wild card when (you people) don’t get your way!!! As not all people of color feel like YOU race card players! People like you are the ones keeping your nightmares alive that you never had to live! As I am 55 I have never met a slave or a slave owner as more than likely you neither, so keep it going. What about the Chinese, Egyptian’s, Spaniard’s, Jew’s for a few. That were being used sold an killed for just being human! why doesn’t your fight ever include them? Where is there history month as you feel you need! That seems racist! You want to erase the South, Civil War the removal of status an Confederate flags from history! Lose one lose it all or keep one keep it all!!! That is history it can’t be segregated!!! But I’ll still forgive you for your lack of intelligence in front of your granddaughter sorry she had to see you act like a child!!!

  • GARY Gager says:

    I am extremely pissed off. I went to the Menards in Big Rapids Michigan. I went because the light in our bedroom which also happens to be a fan stopped working. I called the store before I made the hour drive and asked if I could buy a Fan. The woman said i think so if it is not roped off I could i asked her to verify for me before the long drive she said yes I could. So when I get to the store I look find what i want but there is no information on the fan so I went looking for someone to assist me. I found a Employee by the name of Gerry. I said hello is there anyone who could help me with a ceiling Fan. He was extremely rude and said what fan I said well a ceiling fan he said what kind I said well I dont know there is no information on the fan he said as rude as can be well I guess I can help you with that non essential item. I said excuse me it sounds like you just made a smart ass remark to me. His response was I DID. I said what I said never mind I dont want your help he said ok and walked away. First off the area is not roped off and they are selling fans and lights. Second who is he to decide what is and isnt essential for me or anyone??? He doesnt know why I needed a fan with a light because mine was no longer working maybe Gerry should take some time off if he has a problem helping customers who like myself spend thousands at Menards. I wont be back I’ll take my buisness to Lowes and Home Depot. Gerry is his name he works in plumbing and electrical at the Big Rapids Michigan location extremely rude.

  • CAK says:

    In Illinois, several suburbs where Menards stores are located have now mandated wearing face mask in public, including essential business (Menards is one) This applies to staff and customers. Failing to follow the rules can lead to a citation and fines. What is Menards doing to protect its staff and customers?
    Are all employees given mask, gloves, and sanitizer? I hear the corporate store in Wi, is checking temps of staff and customers before entering the store, what about IL? There are more cases in IL.
    Please let us know what measures are being taken.

    • Gudrun says:

      checking temperatures is UTTERLY useless as people are infectious even without a fever. And many never have symptoms. It’s just a bunch of fear hype you’ve been buying into

  • Patricia John says:

    My grand daughter works for Menards & she is considered an “essential” employee. Why has Menards chosen to ban children & animals from their store yet their employees who have small children are forced to work? Isn’t that an oxy moron? Also, WHY is Menards not allowing their employees to wear face masks? ALSO Menards is price gouging on the much needed supplies for this virus. $10.00 for a container of Clorox wipes? Are you kidding me? I’m ashamed of my Menards, I would never go anywhere else BEFORE now, I will start going to Home Depot or Lowes. LET MY GRAND DAUGHTER WEAR A FACE MASK!!!

  • Bobbi says:

    Sadly, I was just harassed so terribly by a menards employee in the Willmar, MN Store, that I will NEVER spend another dime there. I risked my life to go out to get supplies and spent just under $300 and this woman made accusations and yelled at me for setting something down on a shelf where it didn’t belong. Okay, sorry, but come on, I would have just brought it with me to check out and said I don’t want this item and your employee would have to go put it away anyways!!!!! She even followed me out to my car and took down my license plate #!! WTH. I AM RETURNING ALL OF MY ITEMS TOMORROW!!

  • Shawn says:

    Yesterday (around 2:30p CDT) I visited Menards on 5260 S FRANKLIN ST in MICHIGAN CITY IN 46360. I saw online that the store had (46) 19oz Lysol spray cans (I also have a screenshot picture to verify). When I came into the store I begin looking for the Lysol but could not find it. I asked a close by sale associate if/where they had the Lysol. He told me that “if it was not on the shelf then they probably ran out”. I told him that I drove a far distance because the website online said they had (46) 19 oz Lysol spray cans. He walked me over to the department head of plumbing and household items. I then asked her the same question about the (46) 19oz Lysol spray cans if/where they had the Lysol. Her response to me was ” it’s probably in the back and just got off a truck”. She did not seem interested in helping me further. I asked her if I could speak to her store manager. The store manager finally arrives. The first thing he did as I approached him, was step back as if I was a diseased person (now giving the current situation with coronavirus I mildly understood why he did that but to see him after make close contact with the department head of plumbing and household items I can’t lie it made me uncomfortable) I begin to tell him about the situation I was having and was hoping to be able to get what I came a long way for. He tells me ” that stuff is in the back and we will probably put it out in the morning as first come first serve”. After this final attempt I gave up! Before I left the building, I asked a sale associate about the “procedure when the store shelf is physically empty but the website shows that it is available”. She told me “usually they have a sales associate check to see if they have it available”. She also told me to “see if I could purchase online”. I said “ok have a nice day” and was on my way out the door. Thirty minutes after I left the store the number of (46) 19oz Lysol spray cans the website said the store originally had DECREASED (I have the screenshot as well). The store had put the 19oz Lysol spray cans out for purchase. I had almost made it home at this point. I was furious! I called to speak with the store manager and I told him “that I believe you purposely put those 19 oz Lysol spray cans out on the shelves after I left”. I was in a prime position to purchase some product that I really need during this time. I believe this store “robbed” me of this opportunity to get some much needed essentials for my family. I demand some form of justice! All of this is on video as well!

  • JC says:

    Shame on you for requiring ID for anyone who “looks under the age of 16.” The sheer fact that you even used dogs and children (to exclude them) in the same sentence shows your lack of inclusion. We have spent $10,000 in your store in the past couple of months. We have a $100,000 remodel we are doing. As of 4/6/20 we will direct the remaining portion of our hard earned money to Home Depot. They not only “allow” children, they welcome them. Has the following ever occurred to you:
    1. Some parents are essential workers who cannot make it to your store with the reduced hours
    2. With new guidelines in place we cannot ask grandma to babysit
    3. It isn’t safe to leave children in the car
    4. Your home delivery is not free and, quite frankly, sucks.
    Your “safety rules” are not evidence based. If you want to make positive change, ask the sick to stay home. I have shared this with my friends and, unless you start thinking and stop reacting I hope your store suffers the natural (negative) consequences of your actions.

    • Patricia John says:

      It’s an oxy moron. They’ve decided not to allow children or animals into the store YET my grand daughter works there & she has a 2 year old daughter. Isn’t she exposing her daughter by being FORCED to work? Also, they deny the employees the right to wear face masks. I will be going to Home Depot also.

  • Julie Cates says:

    While shopping at your store in Mt Vernon IL today… I was at the back counter ordering treated lumber. The man behind the counter Anthony S. sneezed. He then wiped his nose with his hand, wiped his hand on his pants and proceeded to type the rest of my order on the computer. Next to him was a bottle of hand sanitizer. He did not use it. He then handed me the paper with my order on it. I told the manager at the front of the store. His comment was ma’am we are doing the best that we can. I replied this is your best? He stated he would speak to the man. Are you kidding me? One would believe basic hygiene skills would have been Anthony S. first response…

  • Tom says:

    Menards always had lower prices than Home Depot and I liked the people. However, after you increased prices just to make more money during a crisis, I won’t be shopping at Menards. Home Depot is close and I found I like Lowes even better. Too bad, I thought Menards was better than that.

  • Doug Powell says:

    Menards, you should be ashamed of yourselves, for PRICE GOUGING at a time like this, CORONAVIRUS. I’ll never spend another penny in your store again, after thousands of dollars and lots of years. If everyone would do the same, the only way to get action, is to get in your pockets, by not shopping at your stores. I hope you feel it………

  • Stacey Phillips says:

    Please please please please open up a Menards in Cookeville TN. I’m from Illinois and moved to TN. I so miss my favorite friendly hardware store. This area needs you here so bad.

  • Linda Lallow says:

    I shop at Menards at South Town Crossing, Fort Wayne, IN. I have always shopped there for my plants, as they were well cared for. Yesterday, 6-5-19, I went in to the plant dept. and was shocked. Not a single employee was there, and the plants were dry and withered. I asked the clerk what happened, and she said many of the employees have left that dept. What a disappointment!

  • Joanne Yapp says:

    I went to Menards tonight after being frustrated at Home Depot. I was looking for a specific item and wandered around the store looking for someone to help me. Sometimes there would be three employees behind a desk talking and when I walked up to them, they scattered. The young man in the middle was stuck with me. I asked him to look up and see if you carry window privacy film and he said I’m sure we don’t. After looking it up he said oh we do – it’s way across the store in CARPETING. So I wandered around the store again, and finally found it. Before I approached this desk, I looked and looked for an employee to help me. Just like at Home Depot – they look the other way, do not make eye contact, etc. ANYTHING but help the customer. This is just horrible customer service. It is so frustrating to go into a home store, where there are so many items, and not be able to find someone to help you. THIS is why people are ordering things online and it will drive stores out of business. At your next meeting, preach to your employees to be helpful, make eye contact, be available…if you want to keep customers. I ended up leaving the stores and will order online.’

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