Where is Mellow Mushroom Corporate office Headquarters

My wife and I have been eating your pizza’s since you opened in Atlanta. I am sitting in your athens location now. Why is every bloody television on sports???? It is overkill and seems contrary to your true origins. I remember when you still had a doobie in the mushroom’s hand. Put a few tvs on nature videos for heavens sake. Reopen your eyes. Sincerely, Dennis Loss

Pantego, Texas – 7/12/23 – This is the most mismanaged, atrocious facility I have ever seen. Aside from the mediocre food and subpar facility as a whole, the establishment’s management seems to have no understanding of reality or customer service. From hearing employees crying in the restrooms, to hearing management literally scream at teenagers in a restaurant full of patrons, the owners, management, and upper staff are all verbally abusive to their crew. Plus, the smell of marijuana and stale beer lingering on one of the managers is incredibly unprofessional.

On to the service. While most of the wait staff is relatively decent, the fact that there are extremely long waits, constant food errors, cross-contamination, and incredibly inattentive hosting is almost a punch in the face when looking for a place to eat.
Overall this place needs to be closed down and new management and ownership brought in to hopefully turn it into a functional restaurant.

Awful Management. Went I. Yesterday spent good funds for bday

Went in today at 1045.. and manager was nasty said I was using… power..

Nasty Attitude

Hudson Bridge Location

Stockbridge

I noticed from all of the comments on your website, that these are all negative. Not one of them had a positive thing to say about any of your locations. I find that to be extremely disappointing. I have eaten at mellow mushroom locations in several cities, including Orlando, Florida, Austin, Texas, Arlington, Texas, and Houston, Texas. Every year for the last five years I’ve had a conference in Arlington, Texas the friends that I meet at the conference every year, Look forward to stopping by at the Arlington location, for some of the best pizzas on the market. This year I’ve never been treated the way that we were treated at this location. There was no manager on duty. There was no franchise owner on duty. We entered the restaurant at the peak rush-hour of 5:30 PM on a Monday night, the restaurant had three tables occupied. Two, three-tops and one, two-top. We were a seven-top that included five adults and two children under the age of 6. There was a visible staff of five people, one bartender, one server, and three kitchen staff. We ordered our drinks, appetizers and pizzas. While one, two-top, came in after us, we did not receive our orders for over two hours. There was no organization to the way tables were handled. People who came in after us receive their food orders, ate their food and left before we had even seen our pizzas. The three complicated pizzas apparently were one small half cheese, half pepperoni for the kids, One medium philosophers pie and one large Maui Wowie. After two hours our pizzas had still not come. The server was wiping down tables for people who were not there and were not entering the restaurant. The people in the kitchen were standing around, doing basically nothing the bartender actually delivered our drinks and brought the two appetizers we had ordered eventually. This was intended to be a celebration for the sobriety of a single mother and it quickly became a disaster. There was no explanations. There was no one coming to apologize and when finally pressed to get the food and box it up, We wound up with bills of nearly $200. There was no mad rush for orders coming in over the phone to be delivered. There were no pizzas moving in and out of anywhere. It was just the most shabbily run operation in a restaurant I have ever seen. I have worked in bakeries, in fast food restaurants, in retail, and in restaurants throughout my life and I have never seen a place so completely disorganized and unsupervised. I am not looking for an apology or a refund or a free food coupon. Nothing you could do, or say, will ever bring me back into any of your locations in any part of the United States, that I travel through. Nor will any of the other people that I was with tonight. In short, you have lost a customer and you have created a vocal and outspoken critic. What does it say about your corporation, if every comment on your corporate website is negative? Perhaps, you may want to consider removing yourself from the hospitality and service industry.

We are in Mobile Alabama and we ordered and paid for pizza when we got here we were told that they didn’t have our order. Sean told us this happens all of the time and I need to contact Corporate. I have 20 people waiting for pizza that are going to learn to never go to Mellow Mushroom. I have been eating here a long time and thus is RIDICULOUS. I will tell EVERYBODY and post on every social media platform I can.

I have never dealt was this type of bad customer service. I was in the Durham, NC area and trying to setup a dinner for my granddaughter Pre-K graduation. I went into the restaurant after trying to contact them several times during the week before needing to have space for 20 people. I spoke with the restaurant manager who was unwilling to help or offer any types of accommodation for my large party. This is bringing money to your restaurant. Her name is Ambresia and she needs to be trained on accommodating customers the restaurant address is 9600 Brier Creek Pkwy, Durham, NC. She has no type of management or customer service skills. If this is how you want your franchise to be represented in a time when restaurants are trying to make money from the shutdown during Covid and other financial issues.I don’t like the food but my granddaughter loved the pizza and this is why we decided to have an after event for her at this pizza place. I belong to several organizations and have already started a campaign to get the word out on this business. I can only hope that something is done to make sure no one else has to deal with this type of customer service.

Mellow mushroom in Owensburo ky. We ordered hot chocolate with alcohol for the holidays. The first drink was with alcohol. The second we said did not. The manager came out and basically no discussion at all. It had alcohol and that was it. As a disabled vet. Which didn’t mean anything. I felt like I was treated like a liar. Thank god the one we go to in bowling green is more customer friendly. Will not recommend this place to anyone. Whether veteran or not. I will never be back. And definitely won’t talk to an arrogant person such as the manager named Jordan.
Mark

Hi I live in Jacksonville Beach Florida, 1018third street Jacksonville Beach Florida is the mellow mushroom that I had the worst experience on 11/13/2022 8:42 pm almost all of the food was Unedible so I contacted the regional manager (martybmellow@gmail.com) he was extremely unprofessional and was no help at all! The store manager gus printed out the receipt for me the next day and it stated that a discount was given which is further from the truth! Please contact me via email for further details!

I did a school fundraiser (family dinner night). I was having trouble getting the manager, Ted a copy of the flyer so I went in the day before and showed it to Dennis since Ted was gone for the day. Dennis took a picture of the flyer to show Ted the next day. When I went in along with 4 other families, staff was somewhat aware of the fundraiser. When I called Ted to get our 20% proceeds of the meal, he yelled, called me a liar, and argued. I am so shocked by the attitude that he as a manger had; I dine at mellow mushroom pretty often but I will no longer be going there as they do not want to give proceeds to the school.
I am still trying to reach cooperate office and the # of his director, the voicemail is full.

Very unsatisfied with not only the cleanliness of your North Myrtle beach location but my girlfriend cannot have dairy or gluten. We ordered a pie just for her and she is now sick . Vomiting and severe stomach pains. Educating your staff to peoples needs should be a priority but unfortunately this place is not. I have been to other Mellow Mushroom restaurants in SC and elsewhere and as of today you lost a good customer and for sure my girlfriend cannot trust your business to be Gluten free and dairy free.

I am a regular at mellow mushroom and I have a card that I get stamped but apparently this is the only good at the Shallowford location because I have been denied at other Mellow Mushrooms. This is a disappointment for somebody who eats there frequently, and I have kept my receipts just to prove that I have eaten at mellow mushroom an as a senior, and it’s a huge hurt.

Lakeland, FL location. Absolutely horrible. Lack of management, general not caring, loud environment. On top of everything else? I’ve never been to this place and it didn’t take more than an hour to get my pizza. Not just dine-in either, I generally order take out. This last time though. That’s the end. After I’d already been waiting for an hour the “manager” came over to me to tell me they didn’t have my order. I got there at 7:30, didn’t leave with a pizza and a calzone until 9pm. For the most expensive pizza in town, I’ll never return again.

Ordered 2 pizzas on line from Woodstock location. 65 bucks. I order from here every Friday night. When my U ER driver arrived the order was a small pizza and a salad. I told the driver Diane that this was a mistake as I had spent 65 dollars and had 4 boys to feed. She said there was no order at the restaurant and she had to show the hostess her receipt number to pick up the food.
I sent the food back and called the restaurant manager Grace.
Grace first argued with me that I had not ordered or had the wrong restaurant. I pulled up my receipt on my email and read her the address and phone number to her restaurant in Towne Lake.
She then called me back 2 more times, telling me she did not see an order for me. The third time she called she said they found my order but it was under my first name only and I have to contact your delivery company UbER to get a refund. So 2 1/2 hours later when she realizes that they did have my order but under a different name, no apology, no “I’m sorry your a valued customer and we screwed up.’ WTH?
Unbelievable.
Grace and Mellow Mushroom need to learn the value of a regular customer.

I am so very disappointed whit Mello Mushroom. We attended Dance nationals there.
My Granddaughter is a celiac so we chose this place. Yes it was alittle busy everywhere was. There were 6 of us. Our order was 3 salads, a club, a philly cheesesteak sandwich. And a small pizza. A we called my granddaughter to see what ahe wanted us to bring home to her. When the server came by we gave him that order as a 2go order. After 45 minutes went by and our order was not out. The sever gave us every possible excuse that could have gone wrong. finally after asking for a mamager our food showed up a1 hour and 15 minutes. With that came more excuse!!!!! The Manager sad she would discount our order.guess what she didn’t and she never came back. Now to top it all off they gave our gluten free pizza to another table. They said they would make us another but now she didn’t get to each because she was performing in 10 minutes. You had Dance Nastionals right there and did not prepare for the extaabusiness. I will say the food was good and chances of us returning is likely because of my granddaughter has celiac we saw people around us get there food and east it before we ever got ours. The manager was rude so rude the server came back and apologized for her.
I just thought you should no. The table across from us got up and walked out. Branson has 2 nations there and 3 regenls for dance The have 2 for Cheer. All oc those bring quite a few to them.

Debby Brooks Unhappy customer!

Augusta Ga downtown location is a complete JOKE! What is this a reboot of shenanigans? Every-time I’ve gone the staff including managers look stoned and the servers reek of booze .

My family tried to eat lunch on Easter April 17th. We went on line and they said open Sunday at 11:00.
We got there and there was note on the door that made no sense. We have had bad food and terrible service at this location. Why in the hell would you have that location was open on the website. Totally rude and shows this must be the Mellow Mushroom model. The Southside location has always been excellent, service and food. No comparison but a drive for us. I think you owe this community an explanation.

Why is the Mt. Dora , FL location closed ? Would be a money maker to put one Clermont , FL.

Are all of your restaurants as cold inside as the one in Fayetteville,nc?

I love Mellow Mushroom, however we had a server by the name of Madison at the Happy Valley location in AZ 12/27/21. We received two receipts. The final one showed 5 dollars more than the itemized one. Double checked for taxes, included on both. Asked for the manager. Never responded but Madison came running out saying she knows what she did. I never stated why I was asking for the manager. She said she charged for the wrong bill? Mmm both receipts had the right name. I worked as a waitress before. The receipts would come up the same for the final billing unless changed manually. I would keep an eye on this one.

PLEASE open a Mellow Mushroom location in Jefferson, GA! Jefferson and Jackson County are growing extremely fast and there are not nearly enough restaurants to support the people moving here. They are going to develop a piece of land on Hwy 129 with a Publix as the anchor and have several other spaces and some out parcels, too. Please come check us out???

I’m currently waiting on the food I ordered from the Myrtle Beach location. I placed my order from the website at 640 and the website stated food would be ready at 709. It’s now 733 and I was just told by an employee that they had no idea when my food would be ready after I was asked to sign my credit card receipt. I understand that everyone is short handed. But to not inform me or anyone else waiting on their orders it was gonna this long by email, text, or phone to save me or them the time is unprofessional. This is ridiculous. It’s now 740 a hour later and I’m still waiting.

Went a mellow mushroom in mobile, paid a premium price for a pizza, my son arrived late because of traffic I ask the waitress could they heat up the pizza she her manager said they couldn’t take the pizza into the kitchen because of covid I said ok, time to pay the waitress took my dirty ass cc back behind the counter on a touch screen and made the transaction? So I ask you really are you just acting the part? Joe

I went to the Johnson City, TN location yesterday to eat. I have never been treated so rudely by the staff and management there. We waited a good while before anyone came to take our order for drinks. I ordered a sweet tea and after a long wait it was brought to our table. The tea was unsweetened so when the waitress came back I simply told her it was wrong and could she please bring me a sweet tea. 20 minutes later she comes back to the table without the tea so I ask her again kindly to bring me a tea. A good 15 minutes later nothing, so I get up to find a manager as I have saw this whole time our waitress taking care of other people. A manager comes to our table about 10 minutes later and I tell her the situation. She says she will take care of it. Another 12-15 minutes pass and by this time our food has been at the table for a few minutes. 1 of our guests did not get their salad or beer refill asked for and another guests salad was wrong. The manager comes back without the tea and proceeds to tell me the tea machine is broken and they are out of lettuce. This was clearly not the case because you could tell she was making it up. But I was like ok just bring me a water. The manager did say she would comp our pizza to which we said no we just need drinks and service. A long 10 minutes later I finally get a water and she once again says she will comp the pizza and by this point we were like ok whatever. When our original waitress brings the bill they had charged me for the sweet tea and we told them I never received it and to take it off the bill. So I see her go find another supposedly manager and they walk out of sight. This manager comes to our table and rudely stated she had comped the pizza and wings from our bill (which we told them not to do but I feel was the correct thing) and stated that the original waitress was in the back crying to which I was pretty much mad at this point and told her that was a lie as I had just saw her and she was not crying. I then started telling her what the original issue was because she was the second manager we had talked to and I’m sure had no idea what was going on. My wife as the manager was explaining the situation asked her if she was getting an attitude with us and she said yes. I was pretty much livid at this point told her she had pissed me off and to take the tea off our bill so we could leave and she went and took it off and told us to never come back. I was pretty much yelling at this point as we were eating outside. We asked for her information and she have us some but I’m sure it’s bogus. Let me offer advice, both the managers used the excuse we are short staffed etc., people are tired of hearing this excuse. All it says to the customer is the establishment has very poor management and they can’t keep good employees. If you are short staffed, limit seating for the staff you have or shut the door. There is a serious management problem at this location that needs to be addressed if anyone even cares. My last comment will be this, as she was bringing us our last bill one of the guys from the kitchen came out with a head of lettuce and took it over to the restaurant next door. So much for being out of lettuce. I will never be back, what a terrible excuse for a restaurant.

The information listed above is incorrect, that’s just another restaurant. I know because I work at this location and people constantly call during busy hours asking for HQ. The proper info is listed below:

Address: 5375 Drake Dr SW, Atlanta, GA 30336
Phone: (404) 505-2801

Please add a Mellow Mushroom in southeast Michigan. I had it while vacationing in Myrtle Beach and it was great!!

My cousin introduced me to your pizza about 3 yrs ago when the new restaurant opened in Chantlly, VA. We enjoyed your pizza so much that we came 1-2 times a week for at least fir a month. We live in Springfield, VA which takes us 45 mins to drive and depends on traffic. We have been hoping one will open in our area. There few new restaurants opened on the west of Route 66. I had spoken to your manager , Amy in Chantilly store suggesting if the company can consider into looking in the our area of Springfield, Lorton, Burke, Woodbridge or by Interstate 95 south. Please consider. Thank you.

Please remove menu items from your website if not all restaurants are going to serve them. I tried to Order a couple Meals for Home and the manager at the Williamsburg store said they don’t offer all of them. Further, sure said she couldn’t honor the meal bundle at the price listed. This is ridiculous!!! Get it together Mellow Mushroom!!

Last Friday evening I had a problem with Grubhub, but I was so pleased with the way our local Mellow Mushroom store handled the problem that I felt compelled to share my experience. Our local store is located in Wake Forest, NC just north of Raleigh. Our delivery from Grubhub was seriously behind, and after waiting an hour and a half I was told it would be another 45-60 minutes before they arrived. I called our local Mellow Mushroom, and their manager was so polite to tell me the exact status of our order. She even went a step further and had a fresh full order remade just so it was hot and ready when I decided to pick it up myself. Your manager’s name is Katie McLeod, and she is a perfect example of your company’s culture and why we choose Mellow Mushroom regardless of the location!

Ok, first I normally do not write companies regarding service/products, however, I was so stunned and blown away by the food preparation and quality, I was so moved. Store 126, Manager: Austin, Cook: Logan date: May13th. We ordered a Veg pizza and salad special. Right away on p/u Austin, advised me to check out the pizza to see if it meets my expectations, what!!?? Meets MY expectations?, whats going on here!. It looked gorgeous, perfect, golden brown, nice. Got home, salad was fresh, great variety of veg and perfect in all ways. As some one who runs his own business I can tell you in a heartbeat if someone really CARES about the product or service. This had 5 stars written all over it. Pizza was fantastic, salad was too. You have a couple of diamonds with these two employees. They’re not just “making pizza’s” or herding cats (mgr), they are your representatives and rep they did!!! Please reward or promote them as these draft picks are very hard to find!. Great service is a reflection of leadership.

We ate at a mellow mushroom in Wilder,KY last night (Feb.14 2019). In our garlic cheese bread we found a tip that was cut off a plastic bottle probably used to put garlic over the bread. Thought it was a tooth at first. Found it after we got home eating what was left of our bread. Being only our second time eating mellow mushroom it’s a Big Disappointment.

I have a very serious underage labor law issue to report. How can I get in contact with the people mentioned in the above ” who matters” CEO, Ect.
Thank you
See email below

Tried to order food today with my 2 younger boys and the manager of the Suwanee Mellow mushroom was more busy laughing and playing with his cell phone than trying to come over and get an order from us. We left. That manager is an arrogant and hanged up on me when I was trying to get a phone from corporate. He has a no idea of what customer service is but he thinks so high of himself saying that he is very well high up at corporate!! I felt I was in a bar instead of a restaurant. They need a new manager!!

On today, 5/23/2019, I took my family to Mellow Mushroom. M 10 year old grandson wanted to eat there following his graduation (he graduated from elementary school). While they did not have any problems with their orders, my pizza crust was very gummy. I am a vegan and I ordered a small veggie lover pizza with vegan cheeses and tempeh. I did not complain to the staff because I have heard unflattering horror stories about sending food back.

Mellow Mushroom Pizza Baker
Buckhead Ga
1770 Peachtree St.
Atlanta, GA 30309
404-Mushroom

Time: 12:52
Date: 5/23/2019
Table: 12/1
Amount: $37.48

Wilder Kentucky location needs better management. How could a restroom run out of toilet paper? Unacceptable! The food and service was good as always. I doubt that I will take a chance eating here since I drive a long way to get there and expect to use a bathroom with toilet paper

The new manager in greenville sc name Eric is a complete jerk and needs to be replaced.
he should not be working with customers at all.

I think your mellow mushroom in Hiram definitely needs new management