Where is Massage Envy Corporate office Headquarters

Massage Envy Headquarters Address and Contact

  • Address: 14350 N 87th St Ste 200, Scottsdale, AZ 85260, USA
  • Phone Number: +1 480-366-4100
  • Fax Number: N/A
  • Email: support@inmoment.com
  • Number of Employees: 25000
  • Established: 2002
  • Founder: John Leonesio
  • Key People: Joseph C. Magnacca

Massage Envy Headquarters Location & Directions

Massage Envy Headquarters Executive Team



Joseph C. Magnacca

CEO & President

Paul Malek

Chief Financial Officer

Joseph Luongo Jr.

Chief Operating Officer

Derek Detenber

Senior Vice President of Marketing

Debbie Gonzalez

Chief Brand Officer

Lee Knowlton

Senior Vice President of Global Franchise Sales and International Division

Beth Stiller

Chief Commercial Officer

About Massage Envy, History and Headquarters Information

The company was founded in the year 2002. The company has been currently active for more than 17 years now. The founder of this company is John Leonesio. The company started franchising in the year 2003. In 2008, it was taken over by Veria which was a Texas based multimedia company. The company slowly expanded its operations by 2009 by adding certain facial and other spa services. By the latter half of 2010, they had around 650 franchise locations. In December 2018, it partnered with the Cortiva Institute, which is the largest group of skincare schools and massage therapy in the US, to provide employment and developmental facilities for Cortiva graduates at their clinics. Headquarters: 14350 N 87th St Ste 200, Scottsdale, AZ 85260, USA.

Massage Envy is an American company which mainly focuses on providing the best massage facilities to its customers. The company has around 25000 employees working under it. The company has Joseph C. Magnacca as its current President & CEO.

Massage Envy provides its services on a wide range of massage facilities to its customers and clients.

Massage Envy Headquarters Photos

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  • Les Bolstad says:

    I’ve been a massage Envy member for many years. I continue to get billed monthly for massages but I’m unable to schedule due to no availability. I recently had scheduled two massages at two different locations that were canceled by the therapist, one of them the day of the massage. What kind of business is this?!

  • Walter Ziegler says:

    How many of you out there feel that Massage Envy is begging for the gratuity by asking you if you would like to leave a gratuity as you are checking in?

    I have always felt that if you have to ask if you would like to leave a gratuity (tip) that you are begging for money.I have been a member for at least 15 years and have always given generous tips before I even receive service yet it always irks me when they ask…..There have been time where where i was putting the money in the envelope and they still asked if i wanted to leave a tip….pathetic

  • Angela Forbes says:

    Former Member Very Disappointed and Unethical Customer Service and Money Practices

    I have been a member since 2018 off and on then I came back end of 2019 until April 1 2022 and signed contract. For awhile now I was paying month to month. Then they went up $5.00. Unfortunately, I didn’t get the memo as to this price increase. Anyway, I called to cancel my membership or dues or what have you. The person I talked to gave me a spiel about I had 10 days after membership was canceled to utilize membership privileges.

    Ten Days

    I expressed I wanted to transfer a massage to my daughter seeing that I had accumulated over 5 plus sessions. This female from the South Windsor Location in CT had me thinking that the cancelation for the membership would not go into affect until sometime Monday April 4, 2022. That was fine. I asked the question since I am canceling then I would assume you won’t be taking out the payment for April 4, 2022. She told me that It was too late to cancel and It would still be taken out, because at that point the process would be in motion by that time.

    Cancellation Form

    Message Envy sent me the cancellation form via email on April 1, 2022 I sent it back April 1 2022 after 8:30 EST pm. I got a confirmation email that they received my cancelation. Now the whole weekend I checked my email nothing, Checked my account, best believe they took out the $70.00 on April 4, 2022.

    UH OH You Too Late Sucker

    So after not hearing from anyone Since Friday April 1, 2022, now here it was, I finally decided to give a call on April 12, 2022 to schedule an appointment for my daughter and to find out what was the status of the cancellation. The female I talked to being bubbly as she was told me sorry, it’s too late to do a transfer, you no longer have membership privileges. Alright I can deal with that, but if you telling me that my membership was canceled as of Friday April 1, 2022. Then they could have darn well not processed that payment. I raised the question, how is it that you still take money out and I am no longer a member as of April 1, 2022 and on top of that was was not under contract.

    Not Acceptable

    The female told me nothing she could do but she will bring it up to a manager. Some guy from Massage Envy, South Windsor CT, I guess. Proceeded to tell me all the dam practices, policies that are all over the US for their Massage Envy. If you have a customer, that has been a loyal customer and faithfully made sure to tip decent tip. I am on a fixed income, but this was something to give myself self-care. Because of personal situations, Massage Envy is no longer feasible. Anyway, This so called manager it was clearly obvious he was all about his employee and dam the customer. Once he finished with his policy jargon bull crap, Because Every Customer Wants To Hear About Your Companies Policies and Practices. I confirmed that he was not going to issue me a refund. He said flat out NO. I Said That is Just Unacceptable, then I hung up.

    Canceled My Appointment Via Text

    Not Even An Hour Later

    I get a text on the same day I had the incident with the manager on April 12, 2022 from Massage Envy saying that my previously scheduled appointment for April 14, 2022 with the massage personnel was canceled due to him not being medically cleared. Ain’t that a Coinkydink. So you mean to tell me that this whole time talking to both the female and the manager, nobody could tell me he would not be available for the massage. And like I said, they can send me texts about appointments days in advance, emails about products, But no one could send me a notification about the official cancellation or that I am nearing the end of 10 days?

    Bit of Words of Wisdom

    Massage Envy, You never know who you are dealing with. Not to mention. My daughter just opened her business, and the goal was to have her employees, come to Massage Envy for a wellness self-care. By the way It is not only in the State of CT. She is opening up another location in VA. So just because a client or customer maybe exiting, or going through trials, or may seem to not have much, gives you no Right to disrespect, or make someone feel like crap because of your policies. I am easy going, and it takes a bit to ruffle my feather but at this point I am so very disappointed in the treatment by Massage Envy I am saddened. I have been a loyal customer and I always rave about Massage Envy. Well you don’t have to worry about that any more.

  • Anonymous says:

    Hello everyone, I am a former Massage Envy employee who quit because the business practices of this company were so predatory and unethical. The reason that you all are having such a difficult time booking appointments is as follows:
    Up to HALF of therapists schedules are blocked off and reserved for “guests” or non-members. This accomplishes 2 goals of massage envy business model. 1) Attract new potential members who pay for their sessions that day, who may also sign a year long contract which they are billed monthly for to receive something that they will learn is nearly impossible to redeem; and 2) to prevent you, the member, from using your credits that you have already paid for. These credits that you pay for monthly are worth nothing unless you are able to redeem them. So by forcing you all to keep accruing more credits at a rate that you are unable to use them, the business knows that you will begrudgingly keep the membership not wanting to lose out on money that you’ve already spent. This is called sunk cost fallacy. The money is already gone and Massage Envy has absolutely no intention of providing you with the services you have paid for. They are lying to your faces when they tell you that there are no available appointments.

    • Daymon says:

      Thank you so much for your insight. It definitely explains allot. Between my wife and I we no have over 90 massages racked up and can never get an appointment.

    • Alicia says:

      Covid did take a toll on a lot of business, Massage Envy included. The branch I normally frequent, has lost a lot of their therapist, since the government closed them down for months. I have never had an issue with using my credits. I always booked 90 minute massages, using a portion of my credit. I also transfer my credits to family and friends when I accrue a lot.

  • Tim Taylor says:

    I left a voice mail for customer service to place contact me, I prepaid for six visits over a year ago and have made several attempts to schedule my visits and there is always an excuse, no one is available we are all booked up for the next couple of days or we don’t take customer after 6:00pm and I work 20 miles away and can’t go on my lunch hour and would like my money applied back to my credit card and the manager at you dale maybey and Van Duke in tampa said they couldn’t refund my credit card after trying for a year to use up my six visits.

  • Miyoung Wilson says:

    I have been member for long time ago then canceled and I rejoin the membership few month ago
    This location service is terrible first, you can’t get to make appointment which you did they canceled for some random reason they canceled my facial appointment twice when I complain all they said is make another appointment i didn’t canceled you guys are.

  • Gail Morvay says:

    I have been a customer approximately 10 years. I have been very pleased with my massage services. As of late I cannot book appointments for the time and dates I request. Therefore I want to cancel my membership and move to another service in Dallas. I thought ME might want this info to look into this recent problem. Gail Morvay
    3303 Blackburn St. #401, Dallas, TX 75204

  • Paula Fossum says:

    I was charged for massages AFTER I cancelled my auto payment and would like a cash refund or credit back to my AMX. I have NOT received a call back from Corporate Office Headquarters or any acknowledgement from anyone to rectify this.

    • Daymon says:

      i have the same problem with not being able to get in contact with anyone. The branch manager will not call back- corporate will not call back and some guy who apparently just bought out the location I am with will not call back.

  • Mike says:

    The moron in Tracy, CA is now charging $70/month; in addition to charging a $10 surcharge for anyone using credits at his location. When my home clinic was charging more than him, did he give them extra money to compensate them? The entire point behind being a member, since 08/2008, was to be able to visit any clinic I wanted. Absolutely outrageous. Who at corporate is managing this?

  • Tara says:

    I have been canceled on at least 5 times since January. I had already canceled my membership and it expires April 5th. I got a 3 hour notice of my cancelation today. I asked for an extension past my April 5th expiration date because they cancelled on me. I was told there was nothing that they could do. I ask to speak to a supervisor. She was rude and sarcastic with me. I don’t appreciate being treated so rudely. It wasn’t my fault that they cancelled. I will never go here again!! Most displeased!

  • Janelle Pearson says:

    I can never get appointments. I’ve scheduled months out and then they get canceled all while I keep paying a monthly fee. It gets so annoying that I just stop trying.

  • Cynthia Small says:

    It would be a show of appreciation for you to hold back your membership rate increase for your clients who faithfully continued their memberships during covid19. Those of us who did not cancel, or put a freeze on, memberships showed support for MASSAGE ENVY

  • James McCullock says:

    To whom it may concern;

    My name is James M McCullock, and on December 8th of 2021 I applied for a position with Massage Envy in San Diego, California.
    Within the hour I received both an email and a phone call from the Clairmont location manager, Jess.
    It was scheduled for the next day, December 9th.

    On December 9th, I received a text from Jess saying we would need to reschedule as she had something personal come up.
    We rescheduled the interview for Saturday, December 11th at 11 AM.
    The interview and test massage went well, so I was offered the position.

    I came in the following Tuesday to do my onboarding, which I was told I would be paid for.
    It was two hours of my time.

    On December 27th I received a text from the assistant manager, Blanca, asking me to come in for video training.
    She informed me she had contacted the district manager, Alexis, about my hiring and to get me scheduled for in-person training.
    We scheduled the video training for December 30th at 1 PM.

    At 7:16 AM on December 30th, I received a text from Blanca saying we would need to reschedule the video training.

    On December 31st I asked if there was another date we could schedule the training.
    I received no response.

    I did not hear anything, from anyone, until January 3rd, 2022.
    I sent Jess a text asking if I still had the job as I had not heard anything.
    She replied and informed she had resigned her position and that she would reach to the assistant manager, Blanca.
    I sent Blanca the same text.

    I was told I could do the video training at home on my own.
    Blanca provided me with the log on information and told me to track my time so I could get paid.

    By January 5th I had completed all of the video training.

    I received a call from the district manager, Alexis, informing me that the Clairmont location had to close due to COVID-19 exposure.
    She assured me she would get me trained, in person, ASAP.

    On January 16th, I received a text from Alexis saying the location had reopened and could I come in for training.
    We scheduled the training for Saturday, February 5th, from 10 AM to 4 PM.

    On January 21st I received a text from Blanca informing me my background check had finally come in and I was clear to work.

    February 5th, I show up to the Clairmont location for my training and I am told I am not on the schedule.
    The young woman who was working the front desk called the new manager, Jess’s replacement, and we spoke on the phone.
    She asked me to leave my name and contact info and she would get back to me ASAP with a new training date.

    On Monday, February 7th, I sent a text to Alexis asking for an update and seeing if there was anything I could do to expedite the process.
    I received no response.

    When by Tuesday, February 8th, I had still received no response from anyone, I decided to revoke my request for employment.

    I am very upset about this entire process as two full months of my life, where I could have been looking for other work, was wasted by your company.
    Also, I have not been paid for ANY of my time when I was assured I would be.
    I was also guaranteed a signing bonus.

    I want to know who I need to speak to to make this right.
    No one will return my messages or calls.
    I still have every one of these interactions on my phone should you need proof what I am telling you is true.

    I do not want to cause problems; I just want to be paid for the time I have given this company.


    James M McCullock

  • Krista says:

    Bought a 3 hour pack and was told I could use it at any massage envy state wise. That is NOT the case & now I’m stuck with it. I’m SICK. DONT DO IT.

  • Pam G says:

    I wrote a review 2 weeks ago, complaining that I had no resolution to being allergic to Massage Envy products. I was recently contacted by the Manager of the business, Neesa and she has made arrangements for 3 different therapists to be able to use my dermatology oils and creams for my massages. I appreciated her attention and resolution of this problem.
    Thank you!

  • Cordia G says:

    Gone every month for 6 years Wellington, FL…great therapists and facials HOWEVER WORST treatment from front desk and owner in how business is run and financial accounting and don’t make sense in resolving problems because either ignorance or unqualified in running a business. RUDE and caught in lies. I want to talk to someone who can help or I will go elsewhere and make sure to effluent others to leave or not join.

    • Angela Forbes says:

      I hate to say this, but if everyone starts to put their experiences on Social Media, Facebook, Instagram. Tik Tok and so on they will start to respond. They do not want this bad publicity.

  • kimyotta Guice says:

    I was $130.00 after cancellation of my membership, i personally came into the office signed the paperwork and was assured no charges would occur . now im getting the run around no one returns my phone calls , the manager acknowledged i should not have been charge she claimed she was processing my refund to no avail. I’m contacting my lawyer immediately

  • Shelley Jordan says:

    I can not begin to tell you how very disappointed and actually furious I am. I have tried repeatedly to make an appointment one line and there, for months have been nothing available, today I call, and the soonest appt the have is in March, 6 weeks out. I have 29 hours to use, yes 29. So I ask 1st if I can go ahead and book additional appointments and am told they can not make appointments past March 8th, so no, I am not able to make more appts. They have 3 appointments between now and March the 8th. So I ask if I can have my monthly fee stopped until I can use some of the hours, and I am told I can only do that if I pay $10 a month, I have to pay you because you can’t employee enough therapist to handle the membership you have. I live in Anchorage Alaska, when I joined there was 2 location, now cut down to one. There is not way I should have to pay due to your inadequacies. When I told her that I felt this was unfair, she says, I am not even kidding here, well we have a free hold but then you can’t use any of your hours, well what good would that do? I have upheld my end of the contract for several years, my guess is over 5, I have not missed a payment, but not being able to use my hours, 1st due to Covid and now because for months you only had a total of 3 therapist here and now you will have 5, but they are already book is ridiculous. I hope that someone can help to clear this up in some way, if not, I will be contacting the Better Business Bureau and social media outlets. This is absolutely unethical business practices and you should be ashamed of yourself.

    • Walter Ziegler says:

      I have been a member since they opened up in my area in Arizona since the early 2000’s. I have side effects from 2 rounds of cancer and go when i feel good and don’t when I do not…sometimes i do not go for months. I had recently put a hold on my account since I had racked up about 12 pre-paids…I just found out when I went to a location that is not my base location that I had to get my pre-paids released before I could get a massage. I ended up canceling my appointment and later called my home location and just found out they are charging a $20 a month administration fee to allow you to use your pre-paids that you have already paid or you needed to release your hold.

      This is just a pure money GRIFTING ploy. Is Massage Envy hurting that much or are they just plain greedy. It pathetic that they would charge you to use your own money that you have given them and not used the money on your side. The pre-paids are free money for them to use for investing, laundering or for whatever reason until you go in for service. Yet they are penalizing you because you had to put a hold on massages for whatever reason….you are lucky they are only charging you $10.

  • sheena says:

    For some reason i cant ever get an appointment but i have a gift card

  • Lupe acevez says:

    Valparaiso Indiana office charges me $130 Jan first 2022… Never have I been charged such a large fee .always $60 monthly. Cannot get hold of anyone who will fix that. Longtime member and now this…I haven’t gone in cuz I’m a Frontline and the covid surge is high yet u can charge me this large amount . Someone fix it …or u just lost another membership

  • marci says:

    I have canceled my membership in September at the palmdale, ca location. I waited till the end of the contract which due to the pandemic they extended because the closed for business. I only used two or three massages the rest are credit. signed the cancellation paperwork and paid the fee. In October and November i was charged a membership I called ME and the lady said the manager has not processed the paperwork yet. in December I was charged again i had blocked all payments from ME, I called and this time went in the manager was not in and was told again they were unable to reverse the charges and the manger would process the paperwork. its now going into January and im still waiting for a manager to process my request of cancelling my membership they refuse to give any info on who exactly processes it and why the paper takes months to file.i would like my money back and my services cancelled please.

  • Janet Di Giulio Skidmore says:

    Valencia, California location looks and smells terrible. The owner said she was going to paint and spruce up the place and it hasn’t been done. I would like to speak to someone and corporate about the standards for your franchises. Clearly, if there are some, the business has not strived to meet them. Aesthetics are important if you’re trying to relax and smelling a strong stench from the sewer, ain’t relaxing.

  • Tera Brooks says:

    I prepaid for several massages during the pandemic when they were not even offering services, then was told they expired.
    What a scam.

  • Monica says:

    Regarding ME located in Palm Coast , Florida:

    You phone answering message says “leader in convenience” That is very funny.

    On Dec 15th I was finally able to connect with a manager to cancel mine & my husbands contract. The reason I HAD to cancel is because for the past 15+ months we have been unable to schedule an appointment.

    The reason we could not schedule an appointment was not covid or anything like that. The reason is because the Palm Coast, Florida ME could not seem book appointments for us. We are retired, we are pretty open to schedule, we like end of day. Yet, getting an appointment within 2 months was impossible. Attempting to schedule MONTHS in advance, was not possible. Getting a manager is an unsuccessful task.

    On Sept 19th I scheduled a number of appointments, far into the future for myself and my husband. I was on the phone well over an hour finding and scheduling appointments. About a month later I received a call that the appointments had to be cancelled. Why? The therapist my husband was scheduled with named Cola, quit. They could not accommodate any request I made on rescheduling. In fact, I thought maybe I would try appointments in January. I was informed they could not schedule that far in advance for January 2022. What?

    I finally got a manager to email me the cancel request. My cancellation was received on Dec. 15 , 2021.

    Right now I have 15 credits/unused appointments. My husband has 20. All of those are unused, because of this horribly run ME. They tell me I will just lose those, there are really no appts they can book us in.

    Please address the following:

    1. I was charged $50 on Dec 16, after cancellation was received on Dec 15th. Please refund.

    2. Before I write every poor business practice association out there including, not limited to Yelp, Trip Advisor, Face book, Twitter etc. I would like you , in corporate, to consider refunding me a big chunk of the 35 UNUSED credits we were charged and paid for, yet unable to use, due to nothing of our own fault.

    We kept our part of the contract by paying unused membership 35 times. ME did not adhere to providing the promised services we paid for.

    I sent an email to address provided above which includes all of my client information.

    • Shelley Jordan says:

      I am in this boat with you, 29 hours credit and they want to change me to stop my monthly billing or lose all my credits, ridiculous, what a shabby way to do business. Your letter is almost identical to mine. Between now and 3/8 they have 3 appts aval, and they can’t book past 3/8. I have, like you, unheld my contract, they now need to do the same!

  • Alerser Northington says:

    I am writing this message here because I believe its important for the corporate office to know about a practice either they have or the individual stores have, that is some of the worst customer service I have ever encountered.
    Two years ago, I received a monthly membership to Massage Envy. My job and life were stressful so it was a welcomed gift. The store that I frequently visited is Store #0069 at 2754 Smith Ranch Rd Suite 106 Pearland, TX 77584, phone number (713) 436-8860. I enjoyed and used my service regularly! I even had a few therapist I used to request. Once my work schedule got busy I wasn’t able to go as often. Then Covid came and turned all of our world’s upside down. Since I wasn’t sure if I’d ever use my service again. I was told I could not get my credit on a card that I could use at anytime late. At that time I had 6 credits available, the payment was still being made by my gift giver and since she did not want a non-payment on her credit the card kept being drafted. Here we are today and I have 11.5 credits. They tried prompting me to update my card on file so I could use the credits. I said the credits have been paid for that’s it, they belong to me I would like to know how I can access them. The manager at the store mentioned told me I could not access the credits until I put a new card on file! It’s a way for me to keep paying for something I am not using and would like to stop being drafted. In a cycle of a conversation, never was I handled with any kind of care as a customer, only incessantly telling me I need a new card on file.
    The store manager was talking over me and even tried preventing me from speaking with anyone at corporate telling me there is nothing they can do.
    Its hard for me to believe that corporate has never encountered this issue and don’t have a proper way to handle giving a customer what they have already paid for and doing what is necessary to maintain a good customer relationship! So this letter is me requesting that corporate make me whole. T the store level, the manager flat out refused to do so. I am not asking for any of the money, or anything free, just what has been paid for already.

    I hope to hear from someone in email or a formal letter, better yet a gift card with my 11.5 credit son it so I can find another store to go to because I will not return to Store #0069!

  • Marsha McClure says:

    My husband and I had a year membership and through the year we were shorted several times on our hour massage and my husband was given poor treatment at the beginning, I called to complain but you can never speak to a manager there is never one there. December the 4th was our last massages and I asked twice to make sure that this was the end of our contract. Both times they stated yes and that I would not be charged but 2 days later one of the charges show up on my checking account. When I called to inquire why they said my husband has one more month. How could this be possible we signed together and came to every appointment together. Of course there is no manager to speak to and they stated someone would call me back, I have received no phone call. All I want is my money back and for them to stop charging me for a contract that is up. They finally called back after I contacted another massage envy and that massage envy contacted them. They are using a bogus excuse that I needed to fill out a cancellation form even though the contract is up. That’s funny because I was only charged for one of us this month. I have phone records where I called 2 times in November to make sure there was nothing more I had to do and was advised that I didn’t. I know it’s only 55 dollars but it’s the principle that they are lying and I want my money back that they are refusing to give to me.

  • Karen Murvin says:

    I thought this might be a great time to explain why it is that I am cancelling my membership. First of all, I started my membership on 7/13/07 and at the time of signup my contract price was $39. After two increases (now at $60 mo.) and many cancelations this year, I cancelled my membership on Nov.4th. Now after having cancelled my membership and many credits to use, I have had 3 cancellations in one just over a month. How does Massage Envy expect to address this issue? I would suspect that if I chose to get an attorney showing them just how many cancellations I have had just this year but even more cancellations since I turned in my notice to terminate my contract – I would think I might get some sympathy from the courts and with proof to support my claim. I am so thoroughly disgusted as to how these franchisees are handling the business and it sounds like they don’t get much support from corporate either. Honestly, I don’t care about Massage Envy as there are plenty other options available to me where I live. I love my therapist at Massage Envy, but I can’t continue to do business with a company that signs a contract with me for $39 and then is allowed to continue to raise the rates. I understand that this rate is below what others are charging, but this was the agreement we both agreed to. Bottom line – good luck with all your changes as the fallout may be swift especially if you continue to have the cancellations as a result of the therapists. And by the way, if the franchisees are not treating their employees well, no wonder these locations continue to have problems.

  • Deborah says:

    I’ve always loved Massage Envy. I even purchased an account for my daughter who is in college. At least until the pandemic happened. I had my monthly payments coming out of my credit card account and I assumed that if the country and my county was under a lock down then I wouldn’t be charged. I now have 21 hours on my account that I can not used because I have a compromised immune system and I have not been able to leave my home since March of 2020. I talked many times to my massage envy managers and they won’t give me a refund, nor allow me to receive the hours as gift certificates that I can give to all the nurses and doctors in my local area. I can not use the hours, I’ve paid for them, therefore I own the hours but I’m not allowed to use them the way I would like to use them. They told me I can give them to 10 people I know who have massage envy accounts. I don’t know anyone except my daughter and she can not possibly use that many hours plus she’s already paying for her own monthly hour. I am going to go public on all social media platforms and explain my issue because no one wants to help me.

  • Scott cook says:

    Massage envy in Gulfport Mississippi is run like a prostitution house. Cindy McVay is giving out her number to men then taking them out and milking them for there money. She has done it three times. She is a modern day hooker! Also they will not let me take my ex girlfriend off of the membership even though she moved out of state and had used none of her free massages! Gulfport Mississippi is run by a bunch of idiots who will not help when there is a problem. Your Corp. is a joke you are robbers and crooks!!!!

  • Cyndi Storm says:

    Customer service does not exist at Massage Envy Cordova Tennessee. Complaint #1 I have received numerous reminder texts from them as well as a text informing me my payment card was not working. Why I ask did I not receive a text this time telling me my payment card didn’t work yet 3 months later got 195 charged to my bank account? Complaint #2. Last week I had an apt I woke up with a fever called ME told them I was going to get a Covid test what to do? She informed me same day cancellations I would be charged. I said let me call you back I was going to run to walgreens and see if they had a rapid test available. She informed me that she had cancelled my appt. I told her that I hadn’t asked her to just called for the Covid policy. I asked for the manager to be told shes not there and didn’t know when she would be. I asked for the Corporate office they didn’t know. The young lady was very dismissive and rude. Complaint#3. My husband called to reschedule the day before his appt. They claim it was the same day and charged him for his massage when he came it. It was not the same day and can show on his phone. Again guess what? No manager no corporate office number. Very unprofessional and to have staff there with not customer service skills and no back up is sad. I will be cancelling my membership ASAP

  • Michelle DiLorenzo says:

    We are members of massage envy since they first opened here in Colorado. With the pandemic we do understand the therapist need to be safe. My husband and I are fully vaccinated with a booster as well. My husband had a massage scheduled for today ( he has back issues) so he really does need this service. Last nite he got a message saying he would have to wear a mask during the massage! I can see if the therapist wear one but it is a little ridiculous for my husband to wear one!!! If the therapist is not vaccinated or nervous about their client then maybe they should stay home. It is hard to get appointments now but we do understand the lack of therapist but we may have to look at other massage clinics. Tks. Michelle DiLorenzo mdh2oswim @aol com

  • Brie Galle says:

    Same b.s. as others. Couldn’t get a massage for 1 1/2 years due to the world of covid. Kept getting reassured and hanging on. Kept freezing and paying. Have 11 hours. That’s over $700. Moved and now the only ME in my area does not have any openings ’til they don’t even know when. Now I have to cancel and will lose all of this money. Horrible way to do business.

  • sherie Sellars says:

    I have tried and tried since Father’s day to get this taken care of.

  • Patricia A Meek says:

    I know that the pandemic has affected the ability to get massage therapists, but the lack of ability to service existing clients should really be taken into consideration and the corporate offices should start giving credits for clients who can’t even get an appointment at their local Massage Envy.- I’m very dissatisfied with the services because I can’t get appointments when I need them!

  • “Bo” says:

    I really want to complain. The store in Kanawha city on MacCorkle Avenue in Charleston West Virginia! Someone from headquarters need to go there and fix something for the spa is not going to remain open. My husband bought me a $60 gift certificate. I was so excited I am a liver transplant patient of two years my body aches I just couldn’t wait! Out of the $60 I got a 15 minute massage! All the employee did was complain about the business and how much time she had to change the sheets in between each client! It was horrible !! I was so tense and upset after I left there! All she did was talk about herself all my goodness I know everything about this lady not that I don’t mind talking but this was ridiculous. It was the most horrible massage ever she squeeze my neck and my shoulders a bit pushed on my lower backa little bit rubbed my legs and my feet for maybe two minutes And I am not over exaggerating!

  • Scott says:

    Funny I didn’t see one single positive comment, I am not going to bore everyone with my NEGATIVE EXPERIENCE with this place, I live in Arkansas, and it is EXACTLY like the comments from every other state, I wish I could start a chain reaction to connect these negative comments, enough is enough, please read this and pass it along thanks

  • Elizabeth says:

    My contract is increasing along with all the other customers. So a contract means nothing to the customer. Employees lied to me, my daughter and granddaughter when we were told the price was locked as long as we kept the ongoing contract. So sad.

  • Christina says:

    I paid for a year on 8/8/20 and the box on the form said would automatically renew at a monthly rate of 65 a month. My contract does not end until 9/8/21 and yet on 8/8/21 I was charged for a full year of service again. I tried to get a refund from the Management at the Concord NC Afton Ridge site and was told the District Manager denied it because I initial the renew section. I initialed the monthly renewal not a year. So now I am out 845 dollars and have 19 sessions that I don’t want or need. Seriously unhappy!!!

  • KAREN K BELLAR says:

    My husband bought me a gift card last year and it came with a $25 promo card (now expired) but because of the pandemic they were closed and I couldn’t use it, then even when they reopened they weren’t answering their phones to make an appointment. I would go online to try to make an appointment and they were booked 4 months down the road. I finally got an appointment because i walked in to spend it on the product, then all of a sudden I could get and appointment but I couldn’t use my promo card even though it wasn’t my fault. he thought he was getting me 2 massages with the tip. That is unfair.

  • Long Time Customer says:

    Same as others. Massage Envy needs to do something about this. I’ve been a loyal (and mostly satisfied) customer for 10 years. Due to complications from the pandemic, I haven’t been able to get an appointment at any location near me for months and months, resulting in a pile of unused prepays that if I quit, I have to use in 60 days. It’s not even possible to do this because all locations are booked for 90 days. There is literally no way to use the service I have paid for. Massage Envy either needs to refund me for the prepays that have been (and look as if they will continue to be) impossible to use, or provide me with options to use the service. Class Action Lawsuit might be necessary here.

    And I will add that when speaking to the local manager about this, I was told that my money could not be refunded or they would go out of business. To that I say, if your business practice requires you to take my money without providing a service… then out of business you should go.

  • Horror service says:

    I sign a membership with massage envy 2/19/2021. come to find out I had to go in for surgery a few weeks after I sign a contacted them. On 3/5/21 I spoke with Candace Rivera at the Farmington, NM location stating I wanted to cancel my membership due to a serve surgery coming up. Candace the
    stated I needed to sign acancelation forms so in my email I signed and sent it back to her email the same day. Contact said it takes 10 day process the cancelation. Massage Envy still charge my card 3/15/2021 and there after till 06/15/2021. now they don’t want to refund my money and will to only refund 1 month payment and offer massages x 3. I can’t do surgery I had osteotomy R femur and still recovering..
    I then get another call from Marla McPherson explained everything all over and asked I forward my cancelation forms from 3/5/2021, which I did and she calls me back saying she can only refund one month and the other 3 I call have three massages. I’ve tried explaining im in no condition to be doing massage ijust would like my refunds for the pass four months..
    I’m seeing all the negative reports on here and it’s very said that this company is just money hungry greedy and has no empathy to resolves this issues… I hope some would call me back regarding this. If not I may have to look into legal actions….

  • Allie Mattison says:

    Massage Envy in Anderson SC is the WORST!! I was charged my monthly fee every month and enjoyed my services until the pandemic hit. I had cancelled my account in March and had 2 visits I needed to use. Nothing drafted until June 14th when $165 was deducted from my account RANDOMLY after 3 months. I told them that i had canceled in March. They didn’t care. I provided a doctors note (which was the reason for the cancellation in March). In March they didn’t ask for a note they just told me that my account was cancelled. I was informed on June 21st once they accepted my cancellation and doctors note that i had 5 services that i needed to gift or transfer and that they would expire in 60 days. Yesterday I called the Massage Envy on Pelham Rd in Greenville SC to gift those to my husband and i was told that they had expired. Are you kidding me. They expired 17 days later? WOW!!!! I have called the Anderson location to get answers and my phone call is either avoided or they hang up on me. GREAT PROFESSIONAL CUSTOMER SERVICE. *eye roll* I will NEVER recommend ANYONE receive treatment from them. I also work at a Chiropractic office and we were referring patients to them for massage therapy but nope never again.

  • Disappointed says:

    Same as everyone else. A world pandemic prevented me from getting a message, and I was billed until it there were 12 credits. I wanted to get money back or cancel a d use credits over period of time. They do not honor it a d I have 1 month to get 12 massages in an area where it has limited availability. Everyone needs to get 12 massages in 60 days. (Once every 5 days!!)

    Fuck you Massage Envy!!

  • Linda says:

    Your company is a rip off!!!! Can’t understand why you haven’t been sued! You’ve collected $65 a month out of my friends credit card for over three years while she was fighting cancer. She lost the battle of cancer snd when her husband called they told him he has to use 36 hours of credit up in 30!days! They are a rip off to the consumer and should be investigated! The company would complain or even go after you if you were behind a payment but the ey do NOTHING for overpayment! This is not an American company!!!

  • Former employee in Pittsburgh PA says:

    HORRIBLE place to work. The Manager was very unprofessional. I was working only a couple of days a month due to starting college classes full-time. I slept in for a shift and was called and “screamed at.” I was told not to come in for the shift and that she (Manager) would schedule a meeting with me. I reached out to schedule the meeting with no response. I was taken off of the schedule and after making several attempts to speak to my manager with no response, I finally gave up. I never received an email or written notification from Massage Envy. Fast forward to 1 1/2 years later and starting a new job in my current field to find out that “Massage Envy” came up on my background check as “poor attendance and performance issues.” I am starting a professional medical career and to have this type of negative mark from a job that I had at 21 years old is ridiculous. As a corporation, Massage Envy needs to do a better job with training their managers.

    • Kacey manning says:

      I completely agree. I worked at the one in easley sc and athena is the worst manager by far I have ever met. She uses company cards for her own gas in and steals money from paychecks.

  • Taylor Merrill says:

    Don’t go to the Fargo location on 45th street. I had scheduled a massage and the therapist didn’t even show up and they still charged me for the service. K am now going to cancel without thinking twice about it.

  • david kaleky says:

    Liars thieves and con artists. Do not care about safety, only money. They have the same shit attitude at many locations. Stole my credits, extorted me to keep them, cancelled with false notice, wanted to force to me to sign a document waiving my rights to my credits. I think there needs to be a new class action lawsuit.

  • Jeanie Porter says:

    Your mission states that your customers are your top priority and to ensure their safety is equally important, my experience in the Wheaton, IL location has not been anything of its sort. Your promise is not being delivered with this location. I have paid consistently and never been late and also tipped generously when I have used sessions in any and all locations. I have gotten alot of miscommunication which has been very frustrating. Our state has had extreme restrictions and sessions have been extremely curtailed which has made it more difficult to get appointments. I decided to cancel my membership in Nov 2020 because I was being charged and was told that an extention can be made because I was unable to use it within 60 days. When i tried to call to get info they will not tell me what I have left and not provide any info providing an extention yet multiple calls have been made with no resolution. What I was told seems to change based on the person on the phone which has alot of inconsistencies and yet my sister ( who I got to join was given an extention and gift cards). Can someone please get back to me to resolve my matter because I received a call from a lady named “Gina” from a North Carolina number and left over 3 messages and no call back and no follow up. The front desk staff person Lauren was rude and unhelpful. The manager states to see what was left in my account is “not in her paygrade” This seems very disappointing since they can easily charge and be paid for services not provided. The Promise has fallen short and would appreciate your attention to the person that cares about its customers.

  • Bill Washington says:

    Massage Envy located at 325 Garrisonville Rd, Stafford, VA continued to charge my account after I emailed them, during COVID-19 shut down, requesting my account be cancelled. I had 8 credits on my account, which is value of $440. They offered to let me transfer 1 credit to someone of my choice after cancelling account. The clinic manager, Collquitt, wasn’t a good customer service representative, as she displayed negativity. I was a member for 2 years and didn’t have problems until late 2019. The dates I requested would get cancel and started to find it hard to work into my schedule. Bottom line, don’t use this location. This franchise isn’t appreciative of good customers.

  • Fernando says:

    I have seen nothing but negative comments about Massage Envy so I am sure my comment will not matter with their corporate group. My wife has been undergoing cancer treatments and cannot use her massages due to the pain it would cause. We have to continually call for “freezes” as they charge the account. My wife is said to have 11 “credits” but from what I read, they will probably never honor them. I have asked for reimbursement into our account and they say they cannot do that. The ME is in Tucson, AZ on Sunrise Dr. If this is how they treat someone with a terminal disease, I want nothing to do with this company. I will however fight to get reimbursement for the latest month AND reimbursement for the 11 credits. I am sure they won’t do it. What a sorry, heartless company!

  • Loyal employee says:

    Massage envy workers had a designated bonus and were promised to receive money after completing the first week back to work due to the clinic being closed due to covid. Employees pay checks were deducted money without prior consent or knowledge. The behavior was claimed to be due to have a requested off day or “ sick call out”. None of the employees were told that if they took a day off for a doctor that they would have their paychecks prorated. This is wrong. Also, employees were told they wouldn’t be receiving any of their due raises due to covid. This is beyond unfair treatment to the hard working, loyal employees.
    Massage envy
    Clinic 0954
    Augusta, ga

  • Matt Sasu says:

    My mom works at a massage envy store manager at the Florence Kentucky location and the owners constantly harass her. She comes home crying because of their behavior. The owners names are Ralph and Erika. Someone please stop them my moms to hard of a worker and an all around good Person to be degraded by the owners like this.

  • Savina P Playter says:

    On April 13, 2020, MASSAGE ENVY 0473 SHORT HILLS NJ, charged my credit card. I would like to stop charges. Spa are closed due to Covid-19 in NJ. Why are you still charging your customers? I would like this franchise to return my money and freeze my account because I have a lot of unused sessions.

    • Sherell says:

      I am having this same issue. I have even called before to have my account discontinued and they basically told me I could not. Then I was charged this month.

  • Desiree Ferro says:

    I live in Bend Oregon where Massage Envy Permanently Shut its doors without Notice in early March. There are NO other ME’s in Oregon. Prior to this It was impossible to get an appt with them for various different reasons. It was frustrating at best.
    I have been charged monthly for roughly 2 years and due to sudden serious ill health was unable to use what I was accumulating in massages. I repeatedly requested that the 24 odd massages I’d accumulated be allowed to be gifted to my adult children. First I was told yes, then later denied. Then there were stipulations applied and then later again denied
    When I originally joined in the NC office, I was given erroneous information about all my info and fees being in Bend Oregon. I was then given the wrong info here at the Bend office as well on other matters.
    I am a Senior Citizen on SSI Disability and my budget is very small. I need Corporate to PLEASE look into these matters and contact me

  • Jane Loeb says:

    I no longer am a member but I do have 3 sessions accumulated. I moved to Maine and there is only 1 ME in the state. I was told that I have only to May 5th to use them. All ME stores are temporarily closed.

    I want to know if there has been an extension due to the Coronavirus.

  • CD says:

    Since the managers didn’t want to listen. I am writing a review as someone who was recently hired and fired. Allison the ONLY ESTHETICIAN at this location trained me, and was eating grapes as well as other snacks in the TREATMENT which is against HEALTH CODE and was on her phone the entire time I was being trained for 4 hours straight. And I was only trained for two days. Fast forward to the date of my termination, the manager Gail Tena called and said I was being fired because of a complaint and they did not wish to work with me to train me even more because ALLISON the ESTHETICIAN who trained me said I was on my phone and it seemed I didn’t care to train. That was not the case. I was on my phone in the break room between facials, returning a call from my mom who lives 9 hours away and telling her how excited I was for the job. When I tried to explain that Gail she said she wasn’t there to actually believe me but she believed Allison who was on her phone in the actual treatment room and eating which is against company policy as well as health code. I didn’t understand if there was such a problem with me returning a call in between time why didn’t my trainer explain I shouldn’t be on my phone or say I needed more training instead of letting me work as using this to help me get fired. Also, as a trainer the trainee is looking at you ass a reflection so if you’re on your phone in the treatment room when you should be training, of course I would think that is okay since you are the LEAD ESTHETICIAN. I don’t understand how she complained and said I wasn’t a good fit when she barely wasn’t training me her mouth was stuffed with food and she was on her phone discussing her KICKBOXING MEMBERSHIP she pays $1200 a year for which has nothing to do with my training.

    Also since there was a comment about me being fresh out of school, my school trained me to wash and sanitize room after each client. They only wash their blankets once a week. The baking soda in the break room fridge has an EXPIRATION date of 2011.

  • Tina M says:

    Longmont Massage Envy does not honor their word! I have been a pretty loyal member at this location. Had to cancel once and my credits were honored until used. I re-joined. Why would I think anything would be different? Lost my job, had to cancel membership, asked when the credits expired. They said mine did not show an expiration date (2 employees checked). Said I was good to go. Decided to wait and use them when my mom came into town for my 50th birthday. Called to schedule our massages and they won’t let me use my credits. They said, “Sorry, your credits are expired and you signed the cancellation agreement.” I explained what happened but they did not care. No refund/no use of the credits aka massages I already paid for! I guess you have to read everything because the word of the front desk employees does not hold up! Bad service and no apology for the confusion or trying to make it right. VERY DISAPPOINTED!

  • Catherine Beaudoin says:

    I have been a member for over 10 years. We recently relocated from Florida to Massachusetts and have never had such poor service. I the last 6 months the Riverdale Rd., W.Springfield MA location has cancelled my massage 4 times. They wait until a week before when of course now that you have your time scheduled they can not reschedule to suit you. All they were interested in was selling memberships and don’t have enough therapists to cover the amount of customers they have. They need to talk to the Tampa Florida owners to learn how to run a business. DO NOT join this location you will be sadly disappointed for your money.

  • Regina Davis says:

    Very disappointed with service at massage Envy location in Annapolis Md. I have been along time member with this company and never have I been cancelled in my times of need so many times. I’ve actually have never had an appointment cancelled until I started using this location. I use this company to relieve stress but this location is causing a lot of unnecessary stress in my life. I understand people having emergencies but it has happened one too many times for me. If at all if you can help me in rectifying this issue I would greatly appreciate it by maybe having someone on standby for when emergencies arise. The customer should not be inconvenienced at any time when trying to relieve stress. I had jut began to get facials and I really enjoyed them so much I started buying the products you sell. Now I’m hoping I don’t have to start over somewhere else because they are not properly staffed. Sincerely

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