Where is Marcos Pizza Corporate office Headquarters

Marcos Pizza Headquarters Address and Contact

  • Address: 5248 Monroe St, Toledo, OH 43623, USA
  • Phone Number: +1 419-882-3300
  • Fax Number: 419-885-5215
  • Email: N/A
  • Number of Employees: N/A
  • Established: 1978
  • Founder: Pasquale “Pat” Giammarco
  • Key People: Jack Butorac, Tony Libardi

Marcos Pizza Headquarters Location & Directions

Marcos Pizza Headquarters Executive Team

Name

Title

Jack Butorac Jr.

Chairman and Chief Executive Officer

Tony Libardi

President

Kenneth R. Switzer

Chief Financial Officer and Vice President

About Marcos Pizza, History and Headquarters Information

The company was founded in the year 1978. The company has been operational for more than 41 years now. The founder of this company is Pasquale Giammarco. Jack Butorac, who was a restaurant industry luminary, began to work with its founder and he soon began negotiations to own all the franchising rights of the company. In January 2004, Butorac became the leader of the company. Under the leadership of Butorac, the company expanded its services to over 35 states including Puerto Rico, the Bahamas, India and several other countries as well. Headquarters: 5248 Monroe St. Toledo, OH 43623, USA.

Marcos Pizza is an American based company which focuses mainly on providing the best pizzas to its customers. The company currently has Jack Butorac as its Chairman and Chief Executive Officer, Tony Libardi as its President and also Kenneth R. Switzer as its Chief Financial Officer and Vice President.

Marcos Pizza provides its services on various types of pizzas which include Chicken Florentine, Spicy Fresco, Double Pepperoni, Chicken Fresco, Pepperoni Magnifico, White Cheezy, Ghirardelli brownies, etcetera. It also provides the facilities for subs, salads, wings and CheezyBread and CinnaSquares as well.

Marcos Pizza Headquarters Photos

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  • GOrejel says:

    I live in Memphis, Tn its store #8355..I visit the store almost everyday during lunch. The manager is rude.

     
  • GOrejel says:

    Hi I have been ordering the build your own pizza bowl in Memphis to store #8355. I have been getting horrible service from the lunch time manager. Every time I order she goes out her way to give me a hard time..I enjoy the pizza but the service is very disrespectful and rude..Would like to talk with corporate

     
  • David Hahn says:

    I no longer use ur service. All due to when u send ur emails out. It would be smart of you to only send these emails, during or an hr before the store opens….NOT at 2 am, 4 am, 5 am or even 9 am…
    So I am asleep and my phone wakes me to tell me you have a great offer and no store is open to use this offer. I eventually put ur emails to spam.
    I also have an issue with your website, I have not had the phone number u have for over 5 yrs, I change it each time, no where to save the new number so next online order same thing all over again.
    Jennifer at the store I use is amazing, has showed over and over she cares, she has even tried to change in your website.
    No reason whatsoever to send email offers when ur not even open, you lose so much business doing that. it is supposed to be a spontaneous buy with the email,,, not when ur not open!!!!!
    I hope you can address these issues and I will use your service again, but until then, no reason to.

     
  • Mariah Dewar says:

    I was a customer until 4/29/22 when my food was delivered to the wrong address but was told oh I didn’t answer my door. Given the run around and I was hung up on . All for the general manager to say there is no one above him and he still couldn’t tell me where my order was dropped off at. Customer service was poor and I do not recommend this establishment

     
  • Sharon says:

    I want to tell you that Marcos Pizza has the best pizza ever! I ordered tonight and both pizzas were just overflowing with ingredients and it was delicious. I can guarantee you Papa John’s or Dominoes doesn’t due that. The only thing I have to say is I like Coke instead of Pepsi but the pizza is so good I can drink water. Everyone who works there is very professional.

     
  • Teara says:

    Your company is being sued, the violation and humiliation I received on April 23, 2022 an an Erie, PA location speaks more than a complaint.

     
  • Brian Hayward says:

    Hello, I’m contacting you because one of your delivery drivers brandished a gun and threatened to shoot a customer in the head due to he never delivered her food, this incident took place inside the store, police got involved and a report was made.

    The manager refused to give a refund and upon further investigations of the employee, he has threatened people before.

    I have a meeting planned with several members of Toledo City Council regarding this matter and would like to schedule a meeting with corporate management to address this issue.

     
  • Jessica says:

    We were a regular customer here! Until we placed an order at 10:11 pm online which was confirmed we sat and waited for we called them 45 minutes later and called only to find out they said our order was canceled that they closed at 10 and they were cleaning up! When online it said they closed at 11 PM. We were also given a free large 2 topping pizza with a food purchase in the mail that we were going to use as well! I called in an order tonight where the lady had a very rude tone in her voice and would not honor my coupon that expired 4/7/22 i also felt rushed placeing my order! I asked to speak to the manager she said she is the manager! Who refused to use the coupon!! Lost a customer and will not be returning! And im not the one to write a bad review!

    This is the Davenport Iowa location on Brady street!!!

     
  • Steve Colegrove says:

    We received a mailer with a coupon for and two-topping pizza for $ 8.99. So, we called the store ( # 7413 in Henderson, NV) and ordered a pizza. When we went to the store and provided the information on the coupon (showed them on our phone). We were told they no longer honored the coupons. Instead they wanted us to pay $ 17.99! Keep in mind the coupon information was on the website, and we received coupon in the mail. False advertising at it’s worst. My wife would have none of it, so became very vocal. Eventually, the employee talked it over with the owner, who initially said the same thing, but finally gave in. Frankly, we will never go to that store again, and we will tell everyone we meet what happened.

     
  • Christy says:

    We ordered from our local marco’s tonight…our order was over an hour late from the time we were quoted. Our wings were burned beyond redemption and they sent an 8 piece when we ordered 14. My salad had two generous handfuls of onions on it…I ordered no onions. When I called, they forgot to put me on hold and I could hear every word they said. They were laughing and cussing about my order being wrong. I waited over 10 minutes before someone got on the phone. The manager hung up on me when I told her I heard every word. I called back and am supposed to receive a correct order of wings but I’m not holding my breath. I’ve never been treated this way before…we’ve been ordering from this establishment for years. Our delivery driver is from a store in another state….helping out because the general manager and most of the crew walked out. This is not a big town and word of mouth goes a long way here. I hope this issue is addressed.

     
  • Pat Skidmore says:

    We order a pizza or two per week and Marco’s Store 8063 – Providence Rd – Brandon, FL keeps messing up on the order. We order the Magnifico and add sausage, onions and double mushrooms. They keep missing something each time. – We pay by credit card – so the pizza is already paid for with the order. Tonight we rec’d the pizza – NO Sausage, No onions and the mushrooms were covered on the top so that you could not tell that the other items were missing. Also, the pizza itself (the pie) was cold and hard. This could not have been freshly made. We called the store and were told we were speaking with GRIN. Although a store credit was given – as before when they messed up – it doesn’t help when you are waiting for a specific pizza. The person GRIN did not seem concerned at all and rushed us off the phone and said okay – you have a store credit.

     
  • Tiffany says:

    I placed an online order today at 5:19. It is now 7:38 and my pizza is not here. I tired to call the local store and no one answered. My husband stopped by the local store to attempt to pick up the pizza and was told the pizza had not even been made. He asked the person at the counter to simply refund our credit card and forget about it. She informed my husband that it would take more than 24 hours to get the refund from corporate but that it would take ten minutes to make our pizza if he’d be willing to wait. He agreed but more than 20 minutes later a different employee looked at my husband and asked what he was waiting for. Apparently, they had not made our pizza at all. I’m shocked hey this experience and would be very unlikely to order from Marco’s in the future. My family has now waited two hours and twenty minutes for this pizza.

     
  • Craig says:

    Marcos Pizza being a franchise I was really surprised when I was told not all location accept their coupons or promotions. Seems like a shady bait and switch tactic.

     
    • Wayne Delaney says:

      That disclaimer applies to pretty well all coupons. The small print says valid at participating locations.

       
  • Isabella Radnoff says:

    Avoid at all costs! Marcos in Layton, UT is the worst customer service I have EVER encountered. They haven’t gotten our order right one time, often leaving half of the order undelivered. They are horrifically rude, condescending, argumentative, and disrespectful including hanging up on us, swearing at us over the phone and over text, and more. Truly appalled.

     
  • Sharon Prince says:

    Best Pizza ever!!!

     
  • G says:

    I’m a delivery driver at Marco’s Pizza. I’m not sure how it is at other locations but at the one I worked at, in Flowery Branch GA on Spout Springs Road, the store owner stole tips from everyone. Drivers and insiders. Still not sure if how he did it is technically legal or just shady store policy, but whether its legal or not, I have reason to believe he’s getting the money that other people earned, and I have verifiable proof.

    I worked there for two years as a delivery driver, and over my time working there I would occasionally deliver orders placed with us through a service called ezCater. Only the store owner has access to these orders, and is able to write up the invoice however he likes. There was an error with one of these orders, listing it as a cash order (I’d need to collect cash payment upon delivery) and when I delivered it and showed the customer the receipt, she told me she’d paid online. She had, and the store owner cleared things up and said he’d fix it in the system later. However, the lady noted the tip on the receipt said my tip was 25$, and she showed me her side of the order through ezCater, where the tip she had left was over 55$. My tips on these orders have always been 25$, every single order, for 2 years. At no point was I told that I’d be making at most 25$ on these tips and the rest would be considered ‘store tips’, but that’s what the owner told me when I asked him about it. He sent me a screenshot of the invoice, listing a driver tip at 25$ and a store tip at 25$. He accused me of challenging his integrity, when I was careful to be as nonconfrontational as possible, just trying to get to the bottom of this and concerned about possibly loosing out on a lot of money over the past two years. At no point did I blame him or question his integrity. The customer provided me with screenshots and a pdf of her order, listing one tip labeled ‘tip for driver’ and the amount was 55$ and some change. Obviously, several things don’t line up there between the order and the invoice and what the store owner was telling me. I called corporate about this several times, couldn’t get through to a real person, left a few messages, and no one got back to me, so I put in my two weeks notice. I’ve heard from several insiders that their tips are always the exact same amount as well when they receive them with their paychecks, and many people also suspect the store owner has been taking some portion of their tips as well, but no one else has any proof.

    Don’t give these people your money, its not going to the people you think it’ll go to, and definitely don’t work here unless you want your hard earned wages to be stolen.

     
  • Keith johnson says:

    You need to call me before I get a lawyer.
    Is it company policy to call an amputee a cripple mother fucker? You got one day

     
  • Twila says:

    Hi I’ve been eating Marcos pizza for the last four years 3 1/2 2018 and it’s always been delicious and I’ve never found hair in my pizza

    I found hair last night at 6 o’clock in my pizza store number 7408 I talked to Miss Jennifer who was the manager this is just a concern.
    With COVID-19 going on I just threw out the pizza I called and put my concern in and she wanted to redo a pizza and I told her I don’t have the appetite for it I may not order again until the summer your pizzas have always been excellent but when I saw that and I’ve always worked in the public as managers I was very disappointed Twila

     
  • Santana says:

    My card was charged for a purchase that never went through. I’ve tried to file a complaint through the app but it keeps malfunctioning.

     
  • Wanda says:

    I had valid coupons but couldn’t use them. Ordered online

     
  • Charles says:

    After receiving the pizza it was a medium instead of a large as advertised. What kind of crap is that?

     
  • Charles says:

    I ordered the pepperoni magnifico that’s advertised for $9.99 and got charged $11.99 who’s going to send me my $2 back. Why advertise one price then do the old bait and switch.

     
  • PC says:

    Well I am making a complaint on one of your stores in Atlanta Georgia I don’t see a address but I see 5:30 on the door it’s off of Glenwood road in Atlanta and they are saying that that open up at 11:00 well it’s 10:59 here and the store is not open and people like myself don’t have long on a break and this store should already been open thank you.

     
  • Crystal Battle says:

    Marco’s
    6035 Baker’s ferry Rd SW Atlanta 30336

    I am currently on the phone with this location right now.. I have been hung up on twice already…Im on hold right now going on 20 minutes .. I ordered delivery.. Not only did they get my order Completely wrong.. they dropped it off UNOPENED…uncovered.. the items they did drop of was cold and under cooked from the look of it. I paid for items that were not delivered to me at all. NOT TO MENTION WAITING OVER 2 HOURS to be delivered and they are fully aware they messed up due to the fact that they hung up in my face the first two times, I could literally hear them hang up. I do not normally complain but the fact that I could not eat Anything they dropped off is unheard of.. this third time they are not hanging up a young man just keeps coming back and saying hold on. and put lying me back on hold. They do not care one bit about COVID precautions or Just good service as my “food” was uncovered.. I order from Marcos all the time.. pretty large orders at that.. this was my first time at this location and I will NEVER use Marcos again…

     
  • Kiera Tanner says:

    “Gus” at store 7404 was rude. Ordered chicken wings and they were so small and fatty. Called to complain. He said that is what they have been sending him the last few weeks. If you know they are not quality, why are you still selling them? Asked for a refund, said he couldn’t do it. Asked for replacement order, couldn’t do it. Just lost a customer, he didn’t care. Bye bye Marcos.

     
  • James Hopkins says:

    I have been a loyal Marco’s customer for several years in Charlotte, NC and , prior to that, in Indian Land, SC. Until this latest incident, we have preferred Marco’s to any other choice in Charlotte.
    I placed an order for pick-up on Wednesday, February 16, 2022 at the location in the Public’s plaza on Route 521 in Mecklenberg County. When a friend and I arrived to pick up the pizzas, I attempted to pay with a $50 bill, the only cash I had. The cost of the pizzas came to a little over $38. I was told by a 17 year old employee that they had a corporate policy that they will/can not accept $50 or $100 bills for payment. He then pointed to a hand written note taped to the register attesting to that fact. When I explained that that was the only cash I had, his attitude was, “too bad”, that’s the policy. I was incensed and told the sarcastic employee that that was a difficult stance to take and he could keep his pizzas and walked out.
    Since we had several guests waiting at home for a pizza dinner, my friend volunteered to pay in my stead and reentered the shop. This was at most 5 minutes later. In that short amount of time they had “thrown out” the pizzas. That required that they re-make the pizzas to fill our order.
    By that time, a person claiming to be the manager, showed on scene from the back of the store and inquired what the commotion was. When my friend tried to explain that I was a long term customer and probably wouldn’t be much longer, her attitude was something to the effect that if I didn’t like the policy, I could go elsewhere for my pizzas. That is exactly what I will do.

     
  • Robin says:

    I ordered my first large cheese pizza and it was burned. I pointed this out to the only staff member in the store and he could have cared less although he offered to make a new one. I did not have time to wait. Frankly, he didn’t care.

    It was in the Trinity Florida location yesterday at noon.

    What a terrible store.

    Just thought you could pass this information on to the owner. Thank you

     
  • Ed says:

    what has happened to this company my order tonight was 45 minutes late and cold. i was on hold over 15 minutes when i called to check on my order. out of all the crappy chain pizza companies out there this was my go to unfortunately i will no longer use this chain pizza any more either

     
  • Simone Wiggins says:

    My son whom is a 15 year old student that worked for marcos briefly and was let got along with the other 5 high school students. And I have tryed to contact the shift manager at the powder spri gs street location in marietta GA and I have yet to get a response as to when he will receive his paycheck. This shift manager hires kids temporarily until she can get a full time staff and then let’s kids of even after violating the GA child labor law which states childer the ages of 14-15 has work restrictions during a school week which she has violated by having them work 5-6 hours during the week.

     
  • Sonja Chambers says:

    I called store #8355 15 N. Belvedere Blvd. on 1/12/2022 at 1::20pm and the young lady answered the phone and I asked her how she was doing she paused and asked can I call back in 5 more minutes and hangs up ..So Since I was down the street I decided to just drive up there to make my order.When I arrived I was told someone will be with us in a few which was fine so a young lady came up and asked may I help you so I proceeded to ask her if I could order half pepperoni melt /Garden pizza she said yes so what do you want I told her what I just asked you … I proceeded to ask can I use my coupon she said yes so she tells me that my bill will have to be $20 or more to get $4 off which the pizza was 21.94 so She just stand there looking like we’re crazy.. I asked for a manager she stated I am the manager moving her hands …I asked for my money be put back on my card…This store has the worst customer service ever…

     
  • Tom Sisco says:

    For a long time I thought Marco’s pizza was the best in Erie, Pa. But, the last couple of times I bought pizza, I Wes extremely dissappointed! Almost 1 1/2 to 2 inches from the edge, there was nothing! Not even sauce! The pizza is a little more expensive then other pizza shops, so I expect to get a better pizza, not just 2″ of crust! The pizzas I get are on east 38th st. In Erie, Pa.

     
  • Nadine Parker says:

    I ordered from Marcos Pizza #1058 tonight 01/29/22. I paid the most I have ever paid for a pizza my entire life $41..for 2 large pizzas. Those pizzas were the WORST pizza I have ever had my entire life!! I ordered extra sauce and extra cheese..on 2 large all meat pizzas..I PAID FOR EXTRA AND GOT NOTHING!!! HARDLY ANY SAUCE AND CHEESE!! I will never ever in my entire life order from Marcos again and I will advise others to not waste their time nor their money!!! VERY VERY DISAPPOINTED!!!

     
  • Nadine Parker says:

    Very disappointed in the pizza I ordered tonight.

     
  • Doug Wolffe says:

    Store#8220 Just received the worst pizza ever! Made wrong by a crew that could care less. The box was too confusing to put together correctly. At one time they had a good manager and crew. Pizza was good . I’ll never go back. Hope You look elsewhere too.

     
  • Misty and Michele says:

    I, truly, am not expecting any sort of response from Corporate, especially given the way we were treated by a branch in Columbus, Ohio. 5310 N. Hamilton Road, Columbus, Ohio 43230. For reference, I rarely, if ever write a complaint, because I find it to be a fruitless endeavor; and, I don’t want to be “one of those people.” At the same time, however, I can’t sit back and do nothing after this incident. We order from Marco’s fairly frequently—especially compared to other restaurants from which we order. Tonight, our pizza arrived without notification (fine, that’s on the driver). So, we knew our pizza would be cold. We were not, though, expecting our pizza to be burnt beyond recognition. We called the store only to be told that the pizza oven temperature was good and had been on the same setting all day. We called back a second time — both times we spoke with the manager, Riley — to inform him of poor business practices. He told us that he would credit our account and that is the best he could do. He denied us a new pizza and only credited our account $10. And, he, basically, told us to do business elsewhere. We still paid for delivery, tip, and tax! We told him that this was an unacceptable resolution and that we would be contacting corporate. We are now going to report to the BBB. Be Better, Marcos. Such a disappointment!!

     
  • Jerry slater says:

    I know for a fact that your charleston west virginia patrick street plaza store crew was exposed to covid from.an infected crew member because she tried to call off the manager said he didnt have anyone to cover her and she needed to be at work she goes to work and they call were she had been tested and told her she was positive they sent her home but it was too late by then the whole on duty crew and customers was exposed .now your supoosed to quarantine if theres even a chance youve been exposed but still open and exposing more people to potential risk unnecessarily why ???

     
  • Shawna says:

    I placed an order for delivery over 2 hours ago and have yet to get my food, the store is closed, my card has been charged. Theirs no one contacting me assuring my order is still coming. Highly disappointed with Marcos in Oklahoma City off Sooner Rd . I’ll never order from here again

     
  • Robert Walker says:

    Love marcos but i am getting tired if not being able to order thin crust online.

     
  • Tory Watkins says:

    I visited Marcos Pizza Store #2033 located on Laburnum Ave in Richmond, VA on 1/12/22 at approximately 5:45pm to retrieve dinner for my family, as a frequently do. I called the store from my car in the curb side parking which directly in front of the location to place my order. The gentlemen who answered the phone was very rude and flat. I attempted to continue to place my order by inquiring what special the location was currently offering. I observed as he rolled his eyes and sighed several times in annoyance with my inquiry of the locations specials for the day. He proceeded to sigh as he responded that he did not know what the current specials where because he had just returned to work after being out for a week. I informed him that I was watching him from my car and that he was being extremely rude on the phone. He proceeded to tell me that, “he did not care because I was not face to face with him”. I ended the call and informed him that I would be walking in the store shortly to place my order in person. When I walked in the location I explained to him that he was extremely rude while on the phone. He told me that he “did not care and would I like to order food or what”? I informed him that I would prefer if another staff took my order. He responded by telling me that no one else would take my order because he was the general manager of the location. I inquired how he could be the general manager with such terrible customer service and a horrible attitude. He then informed me he was the store manager of this location, I was extremely shocked that Marco’s would hire someone so unprofessional in such a prestige position. He proceeded to tell me that “he was not in the mood and he did not care because it was just food”. He then followed up by saying, “did I want the food or what”? I have never been disrespected by an establishment that I spend my money with so frequently. I was blatantly disrespected multiple times when trying to support this franchise. Due to the repeated disrespect I drove down the street to Papa Johns to retrieve dinner for my family. I hope that in the future Marcos trains it’s staff on efficient customer service. I gave this location several opportunities to redeem their horrible customer service and continue to support the franchise. Sadly, I will no longer be able to support this franchise until I am certain that your staff has been properly trained and I can trust that I will be respected upon support.

     
    • Patricia Lester- Juide says:

      I went to store at 15 N .Belvedere Blvd. Memphis, TN 38104. When I got there everything was fine until I noticed the cashier who just got finish accepting my order going to the back. So for some odd reason I began to notice her being back and forth from the register to the food area. She would come up from the prep area to the register with the same gloves on. So I said to the young lady ” you should be ashamed of yourself for not changing your gloves.” She then went back told her manager and could hear her said who are you talking about and she pointed at me, they called me hoes and bitches. I then yelled out I can hear you. I will contact Corp.. The Manager then replied she did not care. How do you think I felt when I had to walk out the door with my food, not knowing if they had done any thing to it. So completely though it away and went to Captain D. Very upset of the money I spent with Marco’s. Oh one lady also stated if she was not at work she would kick that hoe ass. Please look back at the video

      And I forgot to mention the cashier said she would go back and fix my pizza with extra ingredient. Something need to be done with this group of ladies, please don’t forget the lady that does the set up. I mean all were running there mouth.

      Thank you this was a very nasty and unpleasant situation.

       
  • C. Schmidt says:

    Last night we placed a delivery order to arrive at 5:30. Around 5:45 we checked the status and on line it appeared that our pizza was still being made. Usually, this isn’t an issue for us. Most places in our town have limited servers and we are very understanding of that fact. We had our son visiting on his dinner break at 6pm. (He was called to a SWAT call and then worked his regular shift so he wasn’t able to pack his dinner). My husband called the Marcos and asked if there was an ETA so we could flip to plan B if the pizza would not arrive on time. In fact, my husband offered to pick it up rather than having it delivered. The person on the other end of the phone slammed the receiver down, yelled to his co-workers something like “Does anyone know how to change this order to pick up. This impatient asshole can’t wait for his food”. When he came back on the phone, my husband explained everything he said to the coworkers he could clearly hear and asked to cancel our order. My husband asked how we would be certain the charge was reversed, the person on the other end of the phone yelled “Because we do not want your F*&*ing money!” and hung up. How do I get in touch with corporate office? I completely sympathize with any business struggling in this uncertain time, but this was uncalled for. help……..

     
  • Doug says:

    First of all I think your pizza is the best on the planet. I hate your boxes I don’t want to have to refold the box every time I open it. And the container for your pizza bowls I hate them even worse you got a slot in each corner and then you got to get the little corner of the ball into the slot ridiculous why can’t you get something you can open and close very easily

     
  • Alan Leitner says:

    Marco’s Pizza is the dumbest f****** business around when they’re employees test positive for covid they are forced to work no matter what don’t ever order pizza again from 2700 East Calumet Ave in Appleton Wisconsin cuz they are positive for covid

     
  • Denise says:

    You have the most worse customer service i have ever experienced. called for a pizza put on hold for ever tried to order online. No option for delivery said you had to call. tried to call again just listened to on hold bull nobody answered. So we ordered from our local pizza shop. How great they answered on the second ring and took the order. Until you get real people to answer the phone we wont be eating you pizza.

     
  • James TheyKnowWhoIam says:

    Franchise #5175 is understaffed and unable to service customers (one hour on takeout orders when busy, then too lazy to refund money)

     
  • Cindy VanPinxteren says:

    Ordered pizzas and a sub sandwich. The sandwich was sloppily put together with the cheese stuck to the wrapper. I didn’t inform the store in Summerville SC on Bacon’s Bridge Road because I know every business now due to Covid is short handed and busy. However, I placed an order the following week and the pizza was stuck to the lid of the box. It looked like it had been possibly dropped because half of the slices were bent in half and overlapping. It was a mess. My grandkids were so discussed they barely ate. It was very unappetizing. So, disappointed as we really liked Marcos Pizza in the past, but prefer now to make our own and save some money doing it.

     
  • David Nimer says:

    Tried to order pizza via online for carry out at the West Point, UT location and the special deals on the website would not apply in the in box so the $8.99 for a large two topping is false advertisement since the price would not change when I went to check out. So I called the location and told the gentlemen who answered that the phone that the website was not working and could they please help me place the order to get the deal. I was TOLD NO! Online deals are not the same as the location deals therefore they would not help me. This is by fare the worst service and website I have ever dealt with from a Pizza Company.

     
  • Mike says:

    Waiting 3 hours for delivery and still no pizza Glasgow ky

     
  • Mike says:

    27 minutes on hold and hung up on… Berra, OH location. We will be ordering elsewhere from now on…

     
  • N says:

    We have ordered from Marcos for ..forever. At my son’s bday party we spent$200 on their pizza. Delicious!
    The past two orders it was yuck. No cheese. First time I said nothing. Everyone has a bad day.
    Tonight. No cheese on half of the pizza. I called. Got the mgr. he said “we have a new oven that disperses cheese that way” no lie. He said that!
    I told him that is not the way it works.
    He said I didn’t know what I’m talking about and was rude. Ovens don’t disperse cheese and toppings. He said so you want a refund or not.?!?
    I told him I could send him a pic of my pizza with no cheese. He said…”I don’t want you to have my personal number” and hung up.
    Offered a refund before he hung up. I said yes. But I’ll never order from them again! I’ll go somewhere where they care about their food they put out and how they treat their customers.
    I don’t care about your refund on the crap pizza and service. Good luck!

     
  • Elkhart marcos says:

    I’m not giving out my name because I don’t need any backlash from the manager in Elkhart Indiana that’s taking the store over and does what he wants with it if you work there you’re supposed to watch a bunch of videos and get certified this guy Mr Gerald will not let you watch the videos on the clock he says that you have to wait until you’re off the clock to watch all these videos that’s not right the videos are part of the job and he forces people to clock out he yells at customers if they do a walk-in and they order a cheesy bread and he’ll tell them it’s going to be a three hour wait and if they say why he kicks them out of the store he runs the store how he wants against regulations he takes whatever he wants from the store he goes through the order for truck and order some stuff new apparel every week he must have an entire closet full of the stuff by now if someone smells like marijuana when they walk in the store he kicks them out if someone asked him a question he doesn’t like he treats him like s*** and kicks him out well actually he treats everybody like s*** basically he treats his employees like s*** he’s a registered sex offender that picks up underage girls for work he constantly turns off online ordering he constantly unplugged the phones he constantly turns down orders went at times where it’s not in that busy like as soon as there’s five orders on the screen he’ll turn off the ordering he doesn’t listen to a person’s resume about what days they need off he schedules them for whatever he wants if you ask him for your 30 minute break you’re either not going to get it or he’s going to treat you like a piece of crap because of it they think he’s doing such a great job there but he’s not he lies when he talks to the senior or talks to Kevin in South bend he has a problem with control and he tries to control everything but he’ll continue to get away with it because he uses his employees to death to keep the store clean and run the pizza line as he sits there on his phone and does nothing and then when he talks to anyone higher than him in a different store he acts like he does it all. It’s a disgrace

     
  • Nwani says:

    I am a driver we don’t get pto and we don’t get insurance and we have to pay for food And we only get $2for gas and delivery fee altogether its not as good as i expected im disappointed

     
  • Charles Smith says:

    I just ordered 59.00 with of pizza from your Dallas ca location I ask for a thin crispy crust for my pizza my wife’s salad was wrong and my crispy pizza was a liquid grease mess and had to be thrown away. I asked my wife not to try someone new we always use papa johns with no issues. We will stay with them and never go back to a marco’s again what a crappy place and the staff is no better

     
  • Rob tip says:

    Why do you advertise large 2 topping pizza for $8.99. But when I go to Villa Rica, GA they do not honor that advertisement. Conner’s rd. Villa Rica, GA. I went their website and they do not honor the price. This is false advertising. Please respond

     
  • Tricia Rodman says:

    We have a Marco’s Pizza in Fremont, Ohio. I understand that there are short staffing issues all over but every time I call and order a pizza from this establishment I have to wait anywhere from an hour to an hour and a half. I never get a discount or anything from them in fact most of the time they are rude.Most of the time I have to call them back to see if they have left. This is ridiculous. If it was occasionally I could be more sympathetic but this is an every time I order from there. I have even gone to other establishments that don’t take as long and then try them one more time and it’s always the same sevice

     
  • Mike says:

    Your driver’s on your north Ridge rd lorain ohio doesnt have. Have drivers license and still deliveries pizza her name is Jennifer S Simons

     
  • Charlene Herge says:

    We have ordered pizza every Friday for some time now. From Defiance Ohio. My husband always gets pepperoni and bacon. Last week it had a lot of bacon fat pieces on it. He literally couldn’t chew it so he threw it away!!! He just talked to the manager on duty who said he couldn’t do anything about it. If this is what you use as bacon we will find another pizza shop.

     
  • Juanita says:

    We got served raw chicken wings and workers denied they were raw.

     
  • Shawn says:

    First experience I was degraded and discriminated against because of medical issues. Then the inability to manage or run a business is sad. The owner of multiple stores fails to listen to managers

     
  • Joe says:

    Never go back again. Place doesn’t have any tea for those who don’t like soda and no bottles of water.

     
  • Ted witek says:

    The Murrieta Ca location does not honor any specials I receive on my cell phone . When I go to order it tells me special not at this location

     
  • Ted witek says:

    Complaint on Murrieta,Ca location

     
  • Marie Baldwin says:

    I would like to know why in the world would you take the calzones off of your menu. Me and my coworkers order them at least once or twice a week. Please put them back on the menu

     
  • Jacqueline Thompson says:

    A deliver driver for grubhub and must say I deeply disappointed
    I was told 10 minutes tilly order is ready as it was just put in the oven. Drive up 10 minutes later only to be told the order has not even been started yet. This kind of business antics surely will leave a bad taste. I will not on a personal level come to this restaurant knowing they have no issue lying about orders

     
  • Christine Svetz says:

    Ur employees are derogatory and just hung up on me
    Literally hung up on me
    If this is how u run ur company then best of luck because social media is powerful

     
  • Joanna Hougland says:

    My name is Joanna Hougland, I live in Midvale Utah. I ordered some pizza on the Marcos app. The young man working at that location called me and said they could not complete my order because they did not have a delivery driver. I asked if they could transfer my order to a location that was closer to my home and he said he cannot do that. When I tried to re-order for that location in my app it said that my address was not in their area. I called him on the phone and nobody answered. I’m just a little frustrated with the situation and thought you would like to know. Thank you

     
  • T coppock says:

    Direst pizza store ive ever been in. Not only was the store dirt but the employees were a hot mess manager refused to wear gloves no covid safety in place and downright rude! Ordered xl pizza snd opened the bo. Before I left and 4 slices had NOTHING on it! I asked to gave it remade and then the manager was rude. He offered me a refund and I took it and went to Jets!!! Never going to order from marcos on rawsonville rd in bellev Michigan again ! Disgusting.

     
  • Heather King says:

    I would like to make a complaint for your Main St location in toledo ohio. My order was messed up twice and the mgr Lori refusing to make it right and basically told me I was stealing and lying about not getting my order. I have what I received on video surveillance and all the receipts.

     
  • Jasmine says:

    Your site got my account hacked. I placed an order with my Facebook account on YOUR website and days later my Facebook email and password had been changed and people added to my Spotify account. I still cannot access my Facebook account and can’t get in touch with Facebook either!

     
  • Mark Trice says:

    I would like a full refund

     
  • Mark Trice says:

    My name is Mr Trice I’m just contacting you on a bad experience I had at one of your location

     
  • Sharon says:

    My husband worked at the Marcos Pizza on Parmer Rd in Texas. He quit due to the manager running the place who was hiring his friends who were always late and he would give them the better pizza runs that give better tips. My husband Thomas was the best employee they had. He went over and beyond his duties and usually was doing everyone else’s work. He quit due to the favoritism the manger was giving to his brother in law and friends. He was told he was getting a raise and never got it. He last day was 8/20 and was told on 7/30 his paycheck was being mailed to him. It is 8/11 and has yet to receive his last paycheck. He has talked to the owner several times about his pay and was told it was being sent. If he doesn’t get paid we will get a lawyer and sue in small claims. I have worked for the court system for over 8 years and have a personal lawyer and I am not afraid to take legal action if he doesn’t get his paycheck soon. Great food at Marcos but the management at that store needs to be rethought. You cant have a manager letting his friends get away with being late all the time and giving only them the best runs.

     
  • Louis H says:

    My wife ordered a pizza Sunday night around 6:15. Pizza supposed to be done by 6:45. But when I get to th store they didn’t have my order. I left stir came back 20 min later still no pizza. I waited over an hour after my initial online order. I left with no pizza and was out of $28. I would like a full refund of my order which I never gotten.

     
  • Matt Wilfong says:

    Well that’s a first, had the police called on me and a Marcos employee threatened to “put hands on me” if I didn’t leave. I went there with two questions, who owns the franchise? and what was name of the manager who hung up on me, twice? That I intended to send a formal complaint to Marcos corporate in Toledo. Apparently that was an issue for the little stoner kids working there. When time permits, I intend on sending a certified letter explaining the events of this evening for your review. Would love to have a conversation with Marcos corporate regarding the Smithville Rd location in Dayton Ohio. I’m sure as a growing business, you’d be interested in understanding why a weekly customer for over two years will no longer support your company. It cracks me up that your employee informs me he has the right to “put hands on me” when I ask for the Franchise owners name.

     
  • Denise and Garry Britt - Boerne, TX 210-887-3933 says:

    COMPLAINT – And Need a Full REFUND- The Intact drivers package dumped on our side door in Boerne tx is available to return. No knock on door or ring of bell. we were in the room where they dumped the box’s. $50.19 Charge to CC . Called the store directly after promised delivery time and they said they had no such order-

     
  • Robyn says:

    It’s a shame that such good food has such poor quality of service. Online ordering is a joke, at first I couldnt place an order at all, now my session “times out” literally every thirty seconds so it’s a finger race for me to place the order, and when it was finally submitted, it was submitted twice. Get it together, Corporate Office, before your business goes down the toilet (where, frankly, your IT department is already residing).

     
  • Craig bledsoe says:

    I think it’s really messed up that the Maryville tn marco keep messing up my order but then going blame me even after they gave my sub away they going blame me so sad wat a great pizza place so after all the money I spend at that store they can’t even fix there mess up so sad

     
  • M Williams says:

    Your delivery drivers speed thru park zones, child crossing zones, and swerve into oncoming lanes to pass drivers; when people call to let management know, you leave them on hold, and then hang up.
    I watched that driver nearly get into a head-on collision to get around another driver, and while no children (thankfully) were at that intersection, there is a neighborhood *literally* across the street. I will be calling headquarters daily if need be until I can file an official complaint.

     
  • Chris Nolan says:

    What’s the point? Your IT leadership is lacking, your franchisee Traing is lacking, I like the pizza, but the quality of other products is lacking, Exterior of several of your stores are a mess, poorly lit or just burned out pole signs, unsafe food handling. How do you know I know? I used to own 164 very profitable QSR’s in 10 states, experienced. You need to get yourself together overall – YOU”RE LOSING REVENUES.

     
  • Sharon Fraley says:

    I have been a customer for a few years. The quality of your pizzas have definitely changed (and not for the best). I ordered pizzas today and to be honest they were terrible. Very little sauce, pepperoni and cheese. Just lots of crust. So this will be the last pizzas I order from your company. I will probably start ordering from Dominos. And if I am going to spend $30.00 I can order from our local pizza place (Ron’s Pizza). Store 1068
    Reference # 484026034

     
  • Sandy says:

    I’m from a town called Río Grande in Puerto Rico and Marco’s pizza is here at Ralfs town center.Tonight i ordered two large pizzas and was very unsatisfied with what i got as a paying customer. I ordered two large with sausage and extra cheese, but instead i got two regular with just sausage. Not to say i’m fluent in both spanish and ingish. Not only did i have to wait an hour and half to get my order from a place that’s only 7 min from my house. But when i called to complain a staff member asked if i wanted another i would have to pay for it, talk about costomer service. I realy don’t mind paying so Long as i get what i pay for. I asume that when anyone orders a meal you espected to get what you are paying for. Very poor service at this marco’s and if the customer service continúes as it is i don’t see the growth of marco’s happening. Though i must say the pizzas are excelent. But the key to any business is customer service which i find to be poor here in Río Grande town center. To think so many people with out jobs and your employees not valuing there job’s, unbalievable.l would be in an outrage if i had employees or store manegers making my business look bad i would be appalled.

     
  • Kisha says:

    I like to complain on the Marcos in Rock Hill South Carolina on about the manager named Moe I need for somebody to get back in touch with me because he did not need to be a manager he firing people for no reason at all accusing people are stealing money and don’t have proof find these school kids because they’re 5 minutes maybe 3 minutes late and I don’t think that’s right half the time he don’t have no drivers and have the workers inside the store delivering pizzas is not their job it’s a lot of stuff going on in that store that y’all don’t know about and I don’t think that’s right his name is Moe he came from Steele Creek in Charlotte North Carolina please y’all need to know about this he fired a little boy, he was stealing money and didn’t have proof and now a lawyer is involved and I know y’all don’t know about this before he said somebody else up I’d rather see him out that door he have a nice attitude towards the school kids have these school kids and that sometime 12 to 12:30 and they got to get back up in the morning

     
  • Capucine Valley says:

    We are frequent Marcos customers and order almost every week. We attempted again tonite and I gave them the expired coupon, but we still went ahead with the order. Not even 2 minutes after I hung up I called back with the new coupon. The guy that took my order said that coupon was the Valentine’s coupon. as I was reading it to him that coupon was not the Valentine one, it had a different expiration date, a lady in the background was screaming about the coupon.Suddenly she grabs the phone and starts yelling at me about the coupon. I was trying to explain to her but she kept screaming, so I yelled above her yelling, forget the order, we don’t want it, she hung up on me. This is a weekly dinner we do at least once a week and we will not order from the S. Cedar Lansing,Mi. Marcos ever again. We ordered Dominos after that. Not even 10min. after the phone call, the Marco’s delivery guy pulls up with the pizza. We explained to him what happened and cancelled it, the poor guy didn’t know anything about it. We felt bad for him driving in the blizzard, but we already ordered from Dominos, so we weren’t going to pay for two different pizzas, besides, she could of spit or done something to it. I left a message at corporate and hope to hear back from someone regarding this!!!

     
  • Joe says:

    Why does las vegas nevada store charge 7.99 for medium 1 topping pizza even though tv ad says 6.99. I ASKED THE STORE MANAGER WHO SAID THEY DO NOT HONOR THE 6.99 PRICE. The store is at warm springs and durango in las vegas nevada. Also paid for anchovies and got a few pieces of diced anchovies.This is my worst experiance at MARCOS PIZZA YET.

     
  • ROGER AUGUSTYNIAK says:

    I HAVE A ST FRANCIS KNIGHTS CARD FROM THE FUN-A-RAMA . WHAT IS THE POLICY ON THIS?CAN WE USE IT TILL THE END ON THE YEAR OR DO THEY KEEP IT WHEN WE GET THE PIZZA ?
    LARGE PIZZA AT REG PRICE AND A MEDIUM FOR $1.00 TOLEDO OHIO

     
  • Disgusted says:

    Worked there 7 days. Never got trained properly. Had one co worker who was hateful every time I had to work with her. On my 7th day I quit. $8 an hour is not enough to have a little teenager who can’t stay off her phone long enough to actually work stand and yell at me and another employee (who had only been there 2 days) about something. what she was I couldn’t hear but hlaring at us and slinging her arms around was enough. The most unorganized place ive ever worked, and rudest kids I’ve ever worked with.

     
    • Alicia says:

      I worked for them for 5 years and they hired a sexist GM who is a thief also !!! He touches the females and harassed us constantly. He also told us women make less because we are below men and thats just the way it is …him and his buddy have been stealing money for a while now . I left for a while and came back and they realized they couldn’t steal alot of money with me there…they don’t train anybody and nothing is consistent! Sorry for whata happened

       
  • Mary says:

    We have been a fan of Marco’s since you opened. In all those years I’ve never had an issue that a manager was not able to handle with professionalism. Recently I called the same franchise that we have used for years (5055 Glendale Ave) and my order was taken by the manager. When he quoted me the price for my order it seemed a bit more than usual and I questioned why. He told me that there was a $2 upcharge for me ordering a large half and half specialty pizza. I told him that I had never had to pay to pay an upcharge for that and he said that it was something new. Out of principle I changed my order to just one kind of specialty and when I hung up I called another Marco’s (201 Golden Gate) and asked if they charged extra. The person I talked to checked with the manager and told me no, there was no extra charge and that the manager at the first Marco’s should have overrode the charge and taken the $2 off. I called back to the Glendale store and asked to speak to the manager. When I told him that I called the Golden Gate store and what they told me, he was rude and unprofessional. I felt that he was unethical and told him that we would no longer be ordering from his location. We used to live close to the Rugby location so I will still be supporting Marco’s through that store but felt you ought to know that customer service at the Glendale location stinks.

     
  • Disabled vet says:

    Marco’s can go to H@ll! I, as a disabled vet, WILL NEVER, EVER even think about buying ANYTHING from Marco’s again! Went in to pay for a pizza and was told to get out do to not having a mask even though the two employees there had a mask and were covered. I know, you may say that I could spread the virus without a mask and you would be correct. However, I don’t have the F!@king virus and I was already in the store and the employee had my card in his hand! So, I had to go elsewhere with debilitating military service injuries and get something to eat elsewhere. Oh, I forgot to mention that I am a healthcare worker with a specialization in infectious disease/ clinical lab/ microbiology. I don’t have the damn virus!
    So, as far as I am concerned, Marco’s can go straight to H#LL!

     
  • N/A says:

    Absolutely disgusted with Marcos now. They let go one of the hardest workers I’ve ever met over something petty and personal. I’ll be sure to never eat there again and spread the word all throughout beaver, Lawrence, and Allegheny County. That store only stood because of that person and now I’ve heard the whole crew and all the drivers quit which I’m glad. Worst company I’ve ever worked for but that person did everything possible to make me stay. That store isn’t going to make it without that employee. And I’ll be sitting here laughing the day it closes down. I’ve never seen someone so heartbroken about losing a job and you guys did it with no remorse. Marcos is a sh*t hole now. All you guys care about is money and falsely making people happy to get a good reputation when all it is is a bunch of selfish people with no remorse.

     
  • DISGRUNTLED to say the least says:

    I’m DONE! We order from Marcos often. I place an order online. It will be ready at a listed time. I go get in line at the drive thru window and wait 25minutes behind a truck that is not moving. 2 more cars behind me. Then I call the store #, get a do you want to speak to the manager after I tell them how long I have been waiting. I understand some wait, but 30 min. without anyone coming out and telling me how much longer it would be and NO APOLOGY for the wait. I don’t understand that if an order at the window is not ready, tell them to pull over in the big lot they have and wait for it there so OTHER customers can pick up their food. I then ask the manager if he can tell me how much longer I will wait, he asks for my name and then lays the phone down so I can hear everything being said in the kitchen area while I am on the line yelling HELLO, excuse me just cancel my order!!! The person behind me left and I left! Ridiculous!

     
  • Deborah Corrigan says:

    Store 8326 Ordered number 848. I ordered 2 pizza and cheeses bread on line. When I went to track my order said it was delivered. I looked at my order I put my next door neighbors address by mistake. Called the store said driver wasnt back yet. And that they would call when they got back it to see if they returned with it. My daughter went up there about 10 minutes later never received call and she said there wasnt any delivery cars in lot. We live about 5 minutes from the Marco’s. She went in and asked if the driver was there yet with the pizzas said driver wansnt back and that they would give up the bread freee,but we had to pay for the 2 pizzas again. While waiting they asked the driver if they actually delivered to a person is WAS NOT CONTACTLESS DELIVERY the responses I only delivery pizzas. What the heck. A person cant remember a delivery that they just made.Needless to say no more Marco’s. Very disappointed .

     
  • Charles Haltom says:

    Every time I order they get it wrong . I live in Terre Haute In. But I am from Chicago and when I ask and get charged for extra cheese I expect it.

     
  • Susan Hutson says:

    Jack,

    I have a design idea for your stores in light of our pandemic. I’m currently gainfully employed in construction/service. So I am not looking for employment but would like compensation for any value I can add to your business.

    Initially I proper to Dominos because of their existing design, however they refused to learn of my proposal, so it is available to your company next – because I like your pizza better.

    If you are interested in a virtually 100% contactless pizza please contact me at your convenience. I suggest a patent on my design.
    I currently hold a copyright but not a patent.

     
  • Larry M says:

    In this day of Corona virus I was surprised (at a recent visit to a store) to discover that not one employee (out of ten) was wearing a mask. Is it not Corporate policy for their employees to wear one?

     
  • Kj Pluff says:

    Ordered a pizza never got it and at 30 that’s bs

     
  • Papa Bear says:

    Had a Horrible experience in Springdale Arkansas tonight. Then, came to this site, and saw the dozens of complaints from all over the country. I am shocked!

    I LOVE Marco’s Pizza, but I can’t buy them after tonight. And I will share this with my friends too. I have told dozens about how good Marco’s is, but no more. The pizza is good, but the customer service is the worst I have seen on a corporate level, and it appears that this is the norm, which men’s it comes from the top.

    So sad. Goodbye Marco’s . . . Never again.

     
  • M.Richards says:

    My local Marcos closed but cannot unsubscribe from their emails because of this!

     
  • Michelle says:

    I will never eat at Marco’s in Ellijay, GA again. We ordered 2 pizzas. One was dropped and sticking to the top, which is nothing compared to the 2nd pizza that had 8 HAIRS BETWEEN 2 PIZZAS. I have pictures to show anyone who would like to see how Marco’s in Ellijay treat their customers. I called and spoke to Andrew, the Assistant Manager. I told him of our issues to which he responded “I don’t know how there is a hair in your pizza, I don’t even have hair.” He then issued me a refund and didn’t want me to send him any pictures I had taken. Since we were so disgusted, we drove to town to throw away the pizza and then drove by Marco’s. We saw 6 people through the window goofing off and none were wearing a mask. And all of this is especially alarming in the middle of this pandemic. THIS STORE SHOULD BE CLOSED. AND CLEANED. And employees investigated for what appears to be intentional. A hair falls out from time to time. That is typical. But 8 HAIRS THAT DON’T APPEAR TO BE FROM THE HEAD DO NOT ACCIDENTALLY LAND BETWEEN 2 SLICES OF PIZZA. Not to mention they were BAKED INTO THE PIZZA. I am utterly disgusted.

     
  • Dale Clough says:

    Love your pizza but hate your on line app. Takes me longer to order the pizza than it takes to cook, pick up amd eat.

     
  • Antonio Sharp says:

    My family and I order for your Chesterfield Mi, store 04/30/2020 and the customers service the worst service I ever had. We were using door dash just to deliver our pizza. Door dash is only a delivery service not a restaurant. I call up to the store and your employees were very rude and disrespectful. When I ask for his name he hung up the phone. So I could like to talk to the owner to handle this issue! Oh let me add this was our very first time ordering and I’m disappointed.

     
  • Danna Polasek says:

    The Marco’s Pizza on 5400 s and 9th east in Salt Lake City used to be our favorite place to get pizza. It, recently, changed management. Since that time, not one single order has been correct. Last night was our last ditch effort to make this work. Our pizza was not only made incorrectly, it was not even close. We ordered half and half. The same toppings were on the entire pizza. Two toppings from what should have been on one side and 3 toppings from what should have been on the other side. 4 toppings were missing completely. Garlic sauce ordered, and paid for, not received.
    The time, just prior to the above, the pizza was wrong (again), this time I asked them to remake it. It was still wrong. I just went home and we ate it anyway.
    Since this new management, the toppings are to be found in the middle of the pizza. From the edge of the pizza to the first topping is two to three inches.
    As an aside, no one wears masks or even gloves. They go from pizza to counter to money and back to pizza without washing their hands.
    Very disappointed, will not be going back and will be sure we let all our friends know they should not waste their money at Marcos

     
  • Kat Chase says:

    Oscar the General Manger at the 4100 Ridge Rd STE 102, McKinney, TX 75070 location is the best! He went above and beyond to make our order happen. We live in Plano and LOVE this pizza. We wanted to introduce it our immediate family and friends in McKinney. We called 2 different locations for delivery but none could deliver. We were willing to pick up during COVID 19. We called the Virginia store, but they said ” we are outside our delivery zone”. We called the Ridge store and Oscar entered our address and said it would not be problem. We even has a coupon and he said he would honor it. PLEASE support this amazing business and their tenacious attitude. THANK YOU MARCOS on RIDGE; you truly care for customers.

     
  • Jennnifer says:

    I am sending this message here because I’ve attempted to address a serious concern I have with the store on Bulverde Rd in San Antonio Tx and my concerns do not seem to taken seriously.
    I ordered pizza at the Bulverde Rd San Antonio location today around 1. I arrived early and was sitting in front of the store. I observed an employee go in and out of the restaurant at least 4 or 5 times in the 10 mins I was waiting for my pizza. Each time she was touching the door (a high contact area each time). One time she came out with a face mask on and went to her car and returned with her mask off. I went in to the store just after she did and observed her going straight back to work putting cheese on a pizza with her bare hands and no she didnt wash then and I’m certain she hadn’t washed them any of the other times either. Also, not one employee was wearing gloves!!!! I addressed my concern with the guy who rang up my order. He was just indifferent about my observation and concerns. Later in the day I called the store to speak to the owner and some young man got on the phone. I asked him if he was the same person I spoke to at the store and he said no but that he was at the store at the time I came in (so basically the “owner” was at the store while his employee is going in and out of the store, not washing her hands, no one was wearing gloves and no one was wearing facemasks.
    The owner too was very indifferent about my observation and concerns. I have been getting pizza from this location because my 91 year old mother who has to be isolated because of the Coronavirus loves this pizza and I really felt like this was one of the safer food establishments in town. Up to now I’d had high hopes for this place. The food was good and the establishment was clean but knowing the employees are too lazy and not mindful to follow simple rules and proceedures to keep their customers safe during this pandemic crisis has been a game changer and I WON’T BE GOING BACK HERE AND I WILL BE LETTING OTHER’S KNOW OF MY EXPERIENCE, OBSERVATIONS, AND THE COMPLETE DISINTEREST IN THE EMPLOYEES IN ABILITY TO PRACTICE COMMON SENSE. Please pass along my concerns to the correct people before these employees at the least infect their customers with Covid 19. The Marcos pizza Facebook page says the employees are to frequently wash their hands especially when coming in contact with high contact places…….well they aren’t!
    Thank you for your assistance,
    Jennifer

     
  • Ethel Zansler says:

    I will be advising my friends and family of the conditions at the Friendswood and advising them to not order from this location. We will not be returning. There are two many pizza places to have to purchase from one of your locations. I see from the comments below, I am not the only one with a complaint.

     
  • Ethel Zansler says:

    I just picked up a pizza at your location in Friendswood, Texas on 518 Street. With the virus spreading thru the United States and numerous people dying, this location was not taking any safety precautions. There was no safe distance between employees, no distance from the customers, no one wore a mask, no gloves. I felt you should be aware of this and do something to correct this situation as quickly as possible. I will not return to this restaurant.
    Ethel Zansler
    e.zansler@aol.com

     
  • Amy says:

    I’m at Marcos Pizza in Grass Lake Mi and noticing they’re not wearing gloves when preparing our pizza? Tables and benches seem to be dirty even though no one is here. They should have this place completely sanitized and clean.

     
  • Karen says:

    I went to the Marcos in Omaha Nebraska 168th and Blondo and was disgusted to see the prep person ( before oven) and the person who takes the food out of the oven, were NOT wearing clothes!! At this time with a pandemic and food service workers are not wearing clothes is really unbelievable!! I won’t be back! I looked at this stores rating by the health department and it was “standard” …

     
  • H.Sheldon says:

    Who is in the Human Resources department for a franchise? I want the corporate HR department! During the COVID-19 pandemic the safety precautions should be exponentially different than a normal business day. The lack of wearing gloves (not just sandwich/salad gloves) or masks is ridiculous! The owner in this franchise is a joke!! The level of harassment for the good working employees is unbelievable; the owners are making it a hostile work environment. If we ask to wear gloves or ask to wear masks we are told that we are scaring the customers and causing the owners “to much anxiety”, and get threatened to be fired or get our hours docked because we are more worried for safety for not only us but our guests and the future of this franchise. Im sorry but personally I believe the customers/ guests trust that we are doing everything we can when we are taking those extra precautions and going that extra mile, not just for them but for us as employees as well. Any time a concern is brought to our owners they say with no hesitation, “Do you just need to go home?” “Does the CDC sign your checks? “. At the same time they encourage us to talk to them about our concerns. Im sorry but this is absolutely outrageous!!!

     
  • KP says:

    I have been craving a Marcos Pizza. I accidentally go to the wrong one and notice no gloves. I go to the correct one and again no one is wearing gloves. Could not buy a pizza during Covid19 and no workers handling my food had on gloves. They lost me, the lady in front of me and the one behind me all because of not wearing gloves. After we left, I noticed they put gloves on. I am not commenting to cause trouble but hopefully employees will start to practice preparing food safely.

     
  • Johnny Grissom says:

    Hey. I am a GM. At a Marcos Franchise. I was wanting to know what is the base pay and benefits for that position. I am making 10 dollars and nothing else. I just feel like I am not getting paid like I should. Thank you for your time and hope you have a great day.

     
  • Friend says:

    Our children need to be safe delivering pizzas, what are you doing to provide their safety. All other companies are taking measures to ensure their safety? No gloves or masks are provided!

     
  • KB says:

    Just picked up a pizza here in Englewood, FL.
    Not a single person working in the building wearing a pair of gloves, preparing food, exchanging money or handing food trays to patrons. Last time for me.

     
  • SFC Raymond Mueller Ret. says:

    03/12/2020
    To Marco’s Pizza Complaint Department:

    Sir/Madam I am sending this letter to you to protest the closing of the Marco’s Pizza located at 5860 Bigger Road, Dayton/Kettering Ohio. This was the only Marco’s that delivered to the Bellbrook, Ohio the town where I live. I tried to call the store at (937) 438-1600 and was transferred to a store located way out side their delivery area.

    Because of your action you have left most of if not the entire town of Bellbrook with out the ability of getting a Marco’s Pizza delivered. And the next closest store is to far to drive to get a pizza no mater how good it may be.

    In your decision to close the Bigger Road store you have lost several thousand potential customers in the Bellbrook, Centerville area. I was a very loyal Marco’s Pizza customer now I have to deal with second or third rate at best pizza from other providers.

    I ask you please give us back a way to order for delivery your extremely good product.

     
  • Joel says:

    I work nights and have tried several times to order from your store on Prima Vista Blvd In Port Saint Lucie, Fl. The website says they are open till 12am yet my calls are never answered. Even though I prefer the Pizza from Marco’s, I have changed my pizza place to Dominos because of this. They seem to care more about customer service and appreciate my business. No need to reply, I will not come back or recommend Marco’s to anyone.

     
  • nathan says:

    this company is a joke, poor customer service, cannot return call from corperate, dont care about customers,broke promise,lied and acted like a 6th grader runs the show went on what store owners said not proof

     
  • Gregg Raffield says:

    We(Wood Fruitticher) are trying to contact a Chavis Milton, who is said to be a manager of a Marcos Pizza in the Atlanta area. We have a check on a closed account written and signed by him, we’ve tried to contacting him,have been unable to get a response. He’s been running a pizza restaurant in Ft Valley Georgia called Flying J’s… Please have him contact our credit manager, Peter Spink, 1-800-489-4550.

     
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