Where is Mainstay Suites Corporate office Headquarters

Mainstay Suites Headquarters Address and Contact

  • Address: 1901 44th St S, Fargo, ND 58103, USA
  • Phone Number: +1 701-277-4627
  • Fax Number: (701) 356-0733
  • Email: info@choicehotels.com
  • Number of Employees: 1300
  • Established: 1939
  • Founder: Stewart W. Bainum Sr.
  • Key People: Pat Pacious

Mainstay Suites Headquarters Location & Directions

Mainstay Suites Headquarters Executive Team



Pat Pacious

President & CEO

Stewart W. Bainum Jr.


About Mainstay Suites, History and Headquarters Information

The company was founded in the year 1939. The company has been operational for more than 80 years now. The company started its journey by beginning as a non-profit chain of seven motels in the areas of Florida. The company had undergone several name changes before deciding on the name Choice Hotels International. In the year 1963, the company became a profit-making organisation. The company became the first industry chain to introduce a soft brand named as Ascend Hotel Collection which included upscale boutique and historic hotels as well in 2008. Headquarters: 1901 44th St S. Fargo, ND 58103, USA.

Mainstay Suites is an American company which mainly focuses on providing the best travel and tour planning facilities to its customers. The company has around 1987 employees working under it. The company offers its services to the whole world. The company has Pat Pacious as its current President & CEO. As of 2017, the revenue generated by the company was around $1 billion.

Mainstay Suites provides its services on a wide range of its motels which include facilities like swimming pools, wall-to-wall carpeting, telephones, paved driveways and air conditioners as well.          

Mainstay Suites Headquarters Photos

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  • Mark & Terry says:

    Very, very disappointed in Mainstay & Choice !!
    My wife and I were planning a relaxing weekend getaway this past weekend Oct 12-13, 2019 in Galena Il, as we have done for every year for the past 15 years or so. It was the fall festival and we had to drive over 3 hours to get there from our home in Kenosha. The fair was great and so was the quaint shopping in downtown Galena. After a fairly long day, it was time to check into our Mainstay Suite in Dubuque, Iowa which we had booked last December 2018. This was the first time we had tried this particular hotel. It was located an additional 20 or so minutes away from home, but the town did offer some interesting sightseeing. To our surprise and dismay, when we went to check in at the hotel, we ran into the most rude hotel workers that we have ever met and we are pretty avid travelers, having been in hotels all over the world.
    The desk clerk proceeded to tell us that the hotel decided to cancel our reservation, even though we had written confirmation with a reserved reservation status and that our room had been given away. When we complained as to why we weren’t notified that there was a problem, or at the very least been contacted that our room was cancelled prior to our making the long trek (on a weekend where there were no nearby hotels with vacancies, and those further away charging exorbitant prices), the woman at the front desk told us that we would have only been contacted if we had made the reservation directly with the hotel and not online. When I showed here the date we called the hotel directly and the person at the hotel to whom we spoke, the story changed. The problem as explained was that the credit card we used was denied, which was expressed to everyone within ear shot in the lobby. We figured out what happened and explained that the credit card company just recently issued a new card, as all credit card companies do from time to time, which would have a new expiration date. The card number stayed the same and only the date of expiration changed. We kept thinking we were in an episode of “Seinfeld” where they were in a similar position and the host explained “so you can take a reservation and confirm it, you just cannot keep the reservation. ”
    We learned that the hotel had run our card before our arrival (which we found highly unusual) and not when we arrived, with the hotel then deciding to arbitrarily cancel our reservation without even bothering to contact us (our phone number as well as email address was on file at the hotel)! Could the personnel learn to be courteous? It was obvious the hotel personnel wanted to punish us for a new credit card expiration date and were not going to lift a finger to help in this situation. This was probably done because we had a reasonable rate for the night and the going rate had evidently pushed upwards of our rate making it more profitable to give the room to someone else. We asked for the manager and the hotel clerk texted her. The response from the manager via text was apparently quick and would not be shared with us, other than to say the manager was unavailable until the following Monday. This, of course, would be too late to resolve the current situation. The desk clerk was still abrupt and adamant that the hotel would not do anything to help us. This, in our minds, confirms there was something behind our cancellation and the others taking our room at higher rates.
    We walked next door to “Country Inn and Suites” and they were as nice and helpful as could be. Although they were booked, they helped us to locate another hotel (which was another 30 minutes away from home), offered us water, and a map giving us directions to this hotel that was even further away. The individuals at Country Inn were also very surprised that our reservation was cancelled at Mainstay without notification, as well. As mentioned before, Mainstay can apparently take a reservation but just cannot keep it. As of now, I will not stay at another “Choice Hotel ” or “Mainstay Hotel”.
    Due to this fiasco, we ended up driving back home that night (another 3.5 hours and I am 68 years old)! We are truly appalled at how things were handled and how we were treated.
    We do hope we receive a response from corporate and measures are taken so that other travelers do not have to have their vacations soured by disrespectful and uncaring staff. We also hope that your hotel chains change their policy about providing customer service rather than being only out for the maximum dollars they can get for a room.

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