Where is Mainstay Suites Corporate office Headquarters

2208 Royal Ln Dallas Tx 75229 general manager Lisa Patel. WORST EXPERIENCE EVER. Wednesday 26,2024 around 1:40pm

After a long drive I walked into this location and noticed nobody was at the front desk. The hotel manager had myself and 3 other guest waiting for a total of 15 min. When Lisa approached the desk she had a horrible attitude and didn’t apologize for the wait. The first desk wanted to let her know she was checking out due to A PEST ISSUE. I overheard Lisa speaking to the lady in such a horrible tone that I had no choice but to ask about the pest issue. I have audio of this manager telling her that pest issues are out of her control and she will not be receiving her money back for any days she’s stayed. The manager stated that she was having a bad day and that was pretty much the reason why she was so rude to us. She also told me that I couldn’t talk to the guest that was complaining and she would call the police on me for trespassing if I continued looking at pics. When I told her I wouldn’t like to check in due to the pest issue and her attitude she gave me the thumbs up and told me to contact Expedia. This manager is one of the worst managers I’ve ran into, she has no business being over any hotel. I can only imagine how her staff suffers everyday under her management.

The front desk clerk Alexis Hamlin @ Mainstays Suites in Webster/Clear Lake, Texas, has to be one of the rudest people I’ve ever encountered in any hotel I’ve ever stayed at. Upon arrival I asked Alexis where the luggage carts were. She proceeded to tell me to go check all of the floors for myself, and if I don’t find one then she doesn’t know where any are.

I decided to just carry everything in for my 12 night stay. Alexis came outside and sat on the bench watching me struggle to get my things through the door without even offering to hold the door for me. I’m 68 years old and not getting around as well as I used to.

The TV in my room started to go out during my stay. I immediately notified Alexis that the TV wasn’t working properly. I went to work thinking the problem would be solved. After returning from working a 10 hour shift, I walk-in to find nothing had been done about the TV. I just accepted that Alexis wasn’t going to be of any help at all whatsoever.

Then, I get my bill after checking out. Alexis charged my credit card $250 for the TV. When I called to ask why, she said “You cracked the TV and you have to pay for it.” I’m a 68 year old endoscopy nurse. I assure you, I’m not running around cracking TV screens.

Apparently, Alexis Hamlin decided that I needed to be punished for asking her for a luggage cart. Absolutely despicable behavior for anyone, much less a front desk clerk at a hotel.

I tried reporting the issue to corporate with little to no help. They can’t even seem to get me contact information for the Management of the hotel.

I was a platinum member of Choice. I’m cancelling that membership immediately and cutting up my credit card.

The $250 punishment that Alexis Hamlin took upon herself to inflict upon me, in turn cost that hotel in excess of $12,000 of my business. I’m a travel nurse on a 6 month contract.

Good job Alexis! You’re definitely going to work yourself out of a job.

Main Stay Suites in west Little Rock will not answer their phone I need to deputed six unauthorized charges to my credit card for five weeks $ 2,100 Visa card office says they can take off one after I canceled the card but take up the others with the merchant ( who will not answer the phone ). I’ll have to do a merchant despite about the other ones Why won’t they answer the phone?

There is currently no contact information to contact the site to correct outdated/wrong corporate headquarters information. Can you please add a way to contact the site to make corrections? The business owners whose information is erroneously listed as the corporate headquarters are desperate to make corrections to the information, but there is no way to contact this site.

When I submitted my comment correcting the site information a few minutes ago, I got the following notice to contact you if I want to make changes or delete my post – so perhaps the contact information for the site was inadvertently omitted? We have looked everywhere on the site for a way to correct the information on the corporate headquarters listings:

Message from you a few minutes ago:
“Thank you, Cindy Laas! Your comment has been submitted for this post. If at any point in time you want to make changes or delete your comment, contact us. Would you like to share this post with your friends?”

CHOICE HOTELS OWNS THE MAINSTAY SUITES BRAND. The address and telephone number listed above is incorrect!! Choice Hotels Customer Relations can be reached at Choice Hotels International, Inc., Attn: Guest Relations Services Center, 18615 N Claret Drive, Scottsdale, AZ 85255, phone (800) 300-8800. The main corporate address for Choice is Choice Hotels International, Inc., 1 Choice Hotels Circle, Suite 400, Rockville, MD 20850. All MainStay Suites hotels are individually owned and operated. You may also reach out to Choice Hotels for support through the http://www.choicehotels.com website at https://www.choicehotels.com/support/customer-service-form

I was at your hotel in Louisville, Kentucky. 5/6 – 5/7 the suite was very dirty room 102 move to 302 room. Left my rain coat hat scarf and hat in hallway closet. Called the hotel spoke with front desk was told nothing founded. I know it was in the room 302. The cleaning staff had to see my things. I will never stay at your hotel again. I never stayed in such a dirty and unkempt hotel before. Mattress was sunk in couldn’t use the sofa sleeper, furniture was dirty and bathroom floors wasn’t clean. Our first room was ridiculous second room wasn’t any better. Reservation was under Winnell Anderson.

Main stay CLT
My name is karlon grant I am a current resident at main stay charlotte but I regret to inform you my stay is/has been terrible

the corporate main stay office is not in fargo nd !!!!! please correct this inaccuracy

THIS IS NOT THE CORPORATE HEADQUARTERS!

No maid service while there had to go and ask for stuff want to charge u but not to service ur needs

Stayed last night at one of your facilities in Rogers, Arkansas. Was asked to give a 250.00$ deposit because we might break something. We’re in our 50. The bath tub did not hold water, and the shower did not work. Hubby told front desk , at time of check out. Was told, hmmm I guess we could have let you us the bathroom across the hall. We payed $98.26. for a full size room, when we asked for a queen. Hubby not happy. Thank you for your time.

This was the Worst Experience I’ve ever had at a Choice Hotel..

My letter to the General manager is as Follows…

Hello Kira,

I’ve been Trying to Call you for a few Days.. About the Desk Worker you Have at the Hotel…”Jeff” He is Clearly Unstable and Thinks He will get away with Charging my Debit Card for False Charges…also Making Threats Toward us at check out… He Charged Me For Smoking In a Room that I had not been in for 5 days Prior to coming Back to town..Just to Check out and Get our things….

My Girlfriend and I were with your Cleaning Staff outside while they were both Smoking..and They actually helped us while she was Bringing our Bags out of the Room into the Truck.. a Heavy set blk girls and a Shorter white lady with dark Hair..who were also Smoking out back on the Patio.. Then again.out Back by the Dumpster.. They proceded walked up to the Room we were in 3 minutes prior.
I would like to Request a Copy of the Pictures of “ME” Smoking a Cigarette Inside Of that Room. This picture will be Needed By Choice and Mainstay to Show Negligence on My Part. I’m sure you are Aware.. There Must Be Absolute Proof and Pics or Video of the Offence and The Act.. To Take Money From a Hotel Patron.
We asked for a Late Check out..the Evening Before..Due to our Crazy late night work Schedule..When we came down to settle the Bill.. Jeff said ” I dont Care What you Were Told your not getting a late check out today..and..I’m charging you for another Day”.. Then I said Ok.. I need that in Writting..as to Why you are doing that…and he said…”I’m Not giving u Shit in writting”.. He said this In front of 3 other guests.. who since have agreed to Join in the Complaint to Choice and MainStay… Now.. I’m Left with Charges that Make No scene whatsoever on a Bill that was Clearly Doctored.I think you Should Also Know… I have Not Only Been a Choice Member For Years…With Hundreds of Thousands of Points Accrued… I Rent Over 300 rooms a Year with my Choice Rewards… And Have..NEVER EVER… Been Accused Of Smoking in A Room… I Have NEVER.. Had to File a Complaint…

I was trying to let this all Go.. But Now..after Calling for 3 days in a Row.. and Being Hung up on..and Told “You” Dont and Wont have time to talk to me…and This Lunatic has also Just picked up the Phone and Hung it Up..

You’re allowing an Employee to have the Power to take someone’s last $500 without notice.. then Whomever Hired Him will be Held Responsible as well.
Its very Clear from the First momment you Deal with Jeff on Any Level, He doesn’t have the Capacity to Do a Job such as This it’s also Very Clear to everone that witnessed his behavior that he is Quite possibly a Low Functioning Adult with Special needs. He should have Zero authority and Ability to make decisions that effect other people Lives…

Again I’m sorry this had to be so difficult.. Thank you for your Time..

Christopher Ludwig

563-275-9992

Very, very disappointed in Mainstay & Choice !!
My wife and I were planning a relaxing weekend getaway this past weekend Oct 12-13, 2019 in Galena Il, as we have done for every year for the past 15 years or so. It was the fall festival and we had to drive over 3 hours to get there from our home in Kenosha. The fair was great and so was the quaint shopping in downtown Galena. After a fairly long day, it was time to check into our Mainstay Suite in Dubuque, Iowa which we had booked last December 2018. This was the first time we had tried this particular hotel. It was located an additional 20 or so minutes away from home, but the town did offer some interesting sightseeing. To our surprise and dismay, when we went to check in at the hotel, we ran into the most rude hotel workers that we have ever met and we are pretty avid travelers, having been in hotels all over the world.
The desk clerk proceeded to tell us that the hotel decided to cancel our reservation, even though we had written confirmation with a reserved reservation status and that our room had been given away. When we complained as to why we weren’t notified that there was a problem, or at the very least been contacted that our room was cancelled prior to our making the long trek (on a weekend where there were no nearby hotels with vacancies, and those further away charging exorbitant prices), the woman at the front desk told us that we would have only been contacted if we had made the reservation directly with the hotel and not online. When I showed here the date we called the hotel directly and the person at the hotel to whom we spoke, the story changed. The problem as explained was that the credit card we used was denied, which was expressed to everyone within ear shot in the lobby. We figured out what happened and explained that the credit card company just recently issued a new card, as all credit card companies do from time to time, which would have a new expiration date. The card number stayed the same and only the date of expiration changed. We kept thinking we were in an episode of “Seinfeld” where they were in a similar position and the host explained “so you can take a reservation and confirm it, you just cannot keep the reservation. ”
We learned that the hotel had run our card before our arrival (which we found highly unusual) and not when we arrived, with the hotel then deciding to arbitrarily cancel our reservation without even bothering to contact us (our phone number as well as email address was on file at the hotel)! Could the personnel learn to be courteous? It was obvious the hotel personnel wanted to punish us for a new credit card expiration date and were not going to lift a finger to help in this situation. This was probably done because we had a reasonable rate for the night and the going rate had evidently pushed upwards of our rate making it more profitable to give the room to someone else. We asked for the manager and the hotel clerk texted her. The response from the manager via text was apparently quick and would not be shared with us, other than to say the manager was unavailable until the following Monday. This, of course, would be too late to resolve the current situation. The desk clerk was still abrupt and adamant that the hotel would not do anything to help us. This, in our minds, confirms there was something behind our cancellation and the others taking our room at higher rates.
We walked next door to “Country Inn and Suites” and they were as nice and helpful as could be. Although they were booked, they helped us to locate another hotel (which was another 30 minutes away from home), offered us water, and a map giving us directions to this hotel that was even further away. The individuals at Country Inn were also very surprised that our reservation was cancelled at Mainstay without notification, as well. As mentioned before, Mainstay can apparently take a reservation but just cannot keep it. As of now, I will not stay at another “Choice Hotel ” or “Mainstay Hotel”.
Due to this fiasco, we ended up driving back home that night (another 3.5 hours and I am 68 years old)! We are truly appalled at how things were handled and how we were treated.
We do hope we receive a response from corporate and measures are taken so that other travelers do not have to have their vacations soured by disrespectful and uncaring staff. We also hope that your hotel chains change their policy about providing customer service rather than being only out for the maximum dollars they can get for a room.