Where is Main Event Corporate office Headquarters

Main Event Headquarters Address and Contact

  • Address: 1221 S Belt Line Rd, Coppell, TX 75019, United States

  • Phone Number:

  • Fax Number: 972-406-2650

  • Email: socialmedia@mainevent.com

  • Number of Employees: N/A

  • Established: 1998

  • Founder: N/A

  • Key People: CHRIS MORRIS

Main Event Headquarters Location & Directions

Main Event Headquarters Executive Team









About Main Event, History and Headquarters Information

The company was founded in the year 1998. The company has been currently active for more than 21 years now. The main aim of the company was to provide the best entertainment facilities to its customers featuring various types of games and facilities for food and beverages as well. The company also provided spaces for events and meetings and restaurant services too. Headquarters: 3941 Central Expy. Plano. TX 75023, USA.

Main Event Entertainment is an American company which focuses mainly on providing a wide range of entertainment services as well as restaurant services. The company has around 4605 employees working under it. The company has Chris Morris as its current CEO.

Main Event Entertainment provides its services on various types of entertainment centres which include rock climbing, karaoke, bowling, mini golf, arcade games, gravity ropes course, billiards and laser tag. It provides restaurant and bar facilities with items like salads, pizza, appetizers, hamburgers, wine, bar menu, beer and mixed drinks too. It also provides facilities for birthday parties and spaces for meetings and events as well.      

Main Event Headquarters Photos

  • Stephanie M says:

    Today, March 2nd we went to Main Event in Fayetteville, NC. We were seated in the dining area and sat there for 30 minutes and not one person came to take our order or even got us situated with glasses of water. After 25 minutes we asked someone for help and they said they would have to find our server. She never found the server and 5 min after that we left.

  • Cynthia N says:

    Yesterday 10/09/2023 , Me and my family went to the mainevent at spectrum in Tucson Arizona . We got the 3 deals Monday madness ( unlimited game play / 2 bowling unlimited game play ) I had immediately Talked to Darius the maneger because there was a 2 hour wait for bowling when I discussed it with him he did not go check to see if anyone was there or almost done he had me and my family play games until we were first on the waiting list , Which I didn’t mind however when I went back up to check where we were on the list for the second time the associate there said no one on the list had showed so we can start bowling , I entered our names as my boyfriend went and got our bowling things and I ordered food for us and our 2 little girls , we bowled one game and was sitting down enjoying our food as we were eating a server then comes up and said we’re gonna need you guys to move and I said no definitely not you can send the manager, then again Durius who had known how long we had to wait came and said yes you only get a certain amount of time bowling you guys need to move I said we are eating our food and we are not done bowling we will not be moving and he said very rudely this is not an argument you’re going to move and I said no I will not move unless you give me my money back. I paid well over 100 dollars for the 3 passes and the food we had just ordered to sit down and enjoy and they were telling us to get our food and move . There was a cop there and he came and threatened me and my boyfriend in front of my daughters he told us if you don’t leave I will arrest you for trespassing. ( we obviously were not trespassing nor did Darius ask us to leave only move ) Darius was angry and stood there as the cop was saying all this, the cop then went on to say I will put you both in handcuffs and take your kids . I lost it I was crying as soon as my daughter got completely scared and said mommy are you getting arrested . I was crying and upset me and my family got up and left I threw away the still active main event cards and told Darius I hope you’re happy traumatizing little kids . That was the absolute WORSE EXPERIENCE EVER . I will NEVER go back there to that establishment. I have filed a complaint on the police officer as well . Had Darius took me up in the beginning and said let’s go see the people time if they’re done we can ask then to move I would’ve understood but he did not he said you guys can go play games until the others are done so why didn’t he do that with the other people why did I have to wait 2 hours but the other people were going to have us move so they can bowl it made absolutely no sense when I asked to see where that notice is he completely disregarded anything I was saying and said you can find corporate on Google. So I would very much like something done so this doesn’t happen to any other family . My daughters are completely traumatized and had a fun family night completely RUINED .

  • Elizabeth says:

    I took 2 of my kids to Main Event in Humble,TX at 1pm and purchased an all activity pass for 1 since she wanted laser tag and utility ropes and the other got an all day laser tag pass. We spent 90+ for food and a game card as well. I went home to finish some work and was picking them up at 5. I receive a text from my kids saying the ropes were closed till 5pm. So I called to find out why it was closed and why I wasn’t told before buying the all activity pass. No signage on the door or or at any kiosk. I was told I could get a refund but I had to be present, which I was not. The main reason Main Event was chosen was for utility ropes, since this was a staffing issue then management should have let guest know! By the time I was able to contact my kids it was 5pm. They asked to stay a bit longer to do the ropes but then we were told it wouldn’t open till 5.40, knowing we were there waiting. Amd maybe you could have pulled other employees off of their standing around doing nothing duty to help in other areas.

  • Rebecca Taylor says:

    I wasn’t going to complain about last night but the more I think about it the more upset I get. I brought my son here last night to the Newark delaware center and we started off with a 50 dollar card it ended up being 54 dollars. Right off the bat the clown game didn’t work and only had 2 balls then we go to skeedball and before I realized these 3 skee ball machines were not working because they had zero balls in them I had already swiped my card 6 probably even more then that. Then my son played a fishing game n I played the one next to him and mine didn’t have the handle to the reel. He then was trying to play the rubber duck game and after he swipped it however many times the claw wouldn’t move it just dropped into the hole i went to the front n told them the issues but as soon as we got to the next game guess what another issue. We kept trying to play as many games as we could but before I knew it we were out of credits and we had maybe 2 or 3 successful games. I did go up and let them no of the issues however they only gave me 50 credits back. So then I had went up again to the front about the air hockey because the table we were at didn’t have a disc to play air hockey the line was so long that I just swiped the card at another table. I then reloaded the card again and then we were trying to play the ball drop game and wouldn’t u know the machine had no balls. The same exact thing happen with the beer pong game n the fish bowl game next to that and then he was trying to play this spin wheel game and that didn’t work either so after I spent 100 dollars in there on all these games that didn’t work and we couldn’t even play my son had less then 800 tickets to pick a prize. Idk I’m very upset about this everything is so expensive these days amd when I finally am able to take my son out I expect to get my money worth of fun and it was everything but that. I cannot be the only one who is complaining because them credits don’t last long and my pocket dont run deep so I just don’t understand why Noone has taken care of this issue here. Or at least put out of order signs on the games or close down till you can fix the place. The security guards were just watching a movie on thier phones the one guy working the restaurant was wearing gloves and was touching everyone’s money and then going over and touching the food n not switching out the gloves the place was also dirty and all the employees were pretty much just chilling in the pool room hold spray bottles but not cleaning. The lady in the back I went to see about having some credits refunded had a stright attitude about everything and really didn’t want to deal with how much money I had lost so she just gave ne back 50 credits. Idk I’d like to be reimbursed and I’ll pay u the cash for the lollipop, hacksack, cotton Cady and pop rock lollipop we used the tickets for. I just feel like I was completely robbed last night.

  • Michelle says:

    My purse got stolen at Main Event Tucson Arizona Sunday 17 2023. The managers refused to help and denied access to the cameras. I feel devastated all my credentials were in side my purse including my sons social and more than $100 cash.

  • Beverly Courmier says:

    Well, I can see from the comments I have read that Main Event is notorious for not returning emails for issues. I also had a party at the Main Event in Beaumont Texas on Sept 10 for my 4 year old Grandson. The party was ruined by the harassment of a Main Event employee. I have reached out several times by email with no response, called with no answer. You would think when a person is representing your company and your brand, you would want them to act professionally no matter what the situation. It does not look good on you Main Event. I would not recommend this place to anyone

  • Winavea Matthews says:

    I am currently talking to corporate and I have contacted your page. Filed reviews, I am talking to Dave and busters and your Germany store and BBB. About Roman Alvarado at your Tucson AZ store. I am done being ignored that is bad customer service. He is not only a law suit but also against everything your store and company stands for. How can you keep someone employed there that not only is a law suit waiting to happen but can’t even be a leader at home? You expect him to be a good leader or manager at a store?? He ran from his responsibility of being a dad during a pregnancy and can’t even face the child or help financially… He spends his money on himself and other girls bragging about being at hotels with them and being with co-workers. He won’t even meet his baby. And he has the position for power trips and to bully people. He verbally abused me and when I was depressed and had postpartum depression and said I wanted to die he said that wouldnt be a bad thing.. I said would you take your baby then. He said no because “that thing” came from you. He is like that. I have screenshot proof and already sent it out to BBB. I put some on your reviews on Google. He is a bully. He Harasses. And has zero remorse. Some Drs call it narcissist or psychopath. It is up to you to keep the ticking lawsuit there. Me on the other hand am filing my own and will post those so the world will know what you keep there. I’ll screenshot this as well so I have proof you know and I contacted you

  • Anonymous says:

    Little Rock,AR Main Event is full of shit they don’t pay employees only acknowledge the white employees if a black employee notify them about being sick or can’t make it they get no response but soon as a white employee chat they sick or got flat they get a quick response”hope you feel better or take your getting your tire fixed” in chat conversations,they don’t care if you are about to die in the ER tell you to come in and have an excuse one employee explain she in the ER pregnant and having issues they told her to come and make sure she has an excuse I sat and watched two black employees followed to white managers in heading toward the office the white managers closed the door in the black employees face and they had to knock on the door employees are under paid and over worked it be a full house and one employee working areas with no help while managers sitting around doing nothing or eating one white manager said all he hear is nigger this and nigger that they are racist as hell the managers have picks and chooses white get better treatment from the reviews it’s seems it’s going to be a waste of time trying to get corporate someone please post who to report their conduct to

  • savana bryant says:

    i have worked at main event for 21/2 years. the suwanee one to be exact. i have gave my life away to this company. working 40-60 hour weeks every week to make money as a 16-18 year old! not only was i just a “worker” but i worked in EVERY DEPARTMENT. i was a host,brand,bowl desk,server,line cook, party supervisor, dish, food runner,expo, banquet and party host. literally everything. i recently went on “pick up” where i wasn’t scheduled but i could pick up shifts and i had previously talked about this with the agm doug meehan and he agreed is was okay and acceptable. i also put it on hotschedules so every manager and employee was aware. i had gone on pick up to try another job opportunity but i wasn’t ready to say bye to the company because i genuinely liked my job at the time and all of my coworkers as well. come to find out i was FIRED a few days ago but i was never formally informed of it. i got no email, no call, no message PERIOD. all i got was my hotschedules account deleted and that was it. no one has gotten in contact with me since to talk about the situation. i’m very upset. i worked my a** off for this company for years and this is how my journey with them has ended. i want to get in contact with someone because how unprofessional can you be to fire a worker in that manner? never EVER work for this company. or even come as a guest. they will treat you this way no matter how good of a worker you may be. JOSHUA THE GENERAL MANAGER is the WORST person i have ever met. he is openly racist, homophobic, he fat shames, and more. here are some examples… “go tell the fata** to get up and start working” (this was said towards another team member), (he says this to a black worker) “you should go talk to the black family over there, y’all would relate better”, (he says this about an employee who was cerebral palsy), “how hard is it for you to open a door” and then actively slams it open. “you don’t work at all. all you do is sit and you’re slow when you do actually get up and work “. i could go on for HOURS about how shitty he is and how shitty the company is. that’s all i have to say.

  • Ariahn says:

    I left a $10 tip on my card and it was changed to a 24.00 tip on my card. I have been trying to get ahold of someone at the store all morning long and no answer. If i don’t get a call back i will be making a trip right back up there. I want a Full refund at this point. That is not ok to steal from people.

  • Mary Doblinger says:

    I have asked twice, for management to call. Been over a month and still waiting. Please call (419)343-2160. Mary

  • Michael says:

    This may be the second or third time in my life that I’ve deemed an experience, whether dining or other, negatively enough to write a review about. Short of having been writing each point down in real time, it would be impossible to touch on each and every aspect of our experience at Main Event Friday night that ensured that we will never return.

    Upon arriving at the venue, we went to put our name in for bowling, fully expecting a wait on a Friday evening. Hour and a half, no problem. In fact, I was shocked it was under two hours. So our group decided to head over to the restaurant where the fun began.

    We approach the host stand, and she leads us to our table. Seeing it was a booth and there were six of us, we asked if we could put two tables together. We were told they did not combine tables, so we crammed into the booth.

    We began looking at the drink menu, the food menu, and generally catching up as several of us had not seen one another in a month or so. 10-15 minutes go by before anyone came to our table to get our drink order. Seeing how the service was already slow, we decided to go ahead and have our food order ready when the waitress came.

    The waitress began taking our order. Very dry personality and she seemed to be struggling with the tablet she was using to put the orders in. We figured she was probably new, remained patient as she worked her way around the table. Seeing how we were a group and not a family, she did inquire if we would be paying separately and entered the orders accordingly.

    As we begin ordering, the hostess combines three smaller tables for a group of 10, having just told us about 15 minutes before that they don’t combine tables, but I’ll revisit the other group later.

    The first person orders: nachos for the table, a chicken Caesar salad, and a Diet Pepsi, no problem.

    The second person orders: loaded queso for the table (waitress informed us they were out of it), so they ordered the cheesie breadsticks (very good by the way), chicken fingers for entree (once again, the restaurant was out of it) so they ordered the bacon cheeseburger, and a bud light bottle to drink.

    Third person orders: Buffalo wings and Sam Adams seasonal pint

    Fourth person: this person asks what the Sam Adams seasonal is to which the waitress replies “I don’t know, I’m not the bartender.” I would think the server might have an idea what it is, but I understand they have a lot to remember. But there was no offer of something like “oh, let me go find out for you” it was pretty much take it or leave it. That person ordered pretzels to eat (had already eaten before coming) and the Sam Adams seasonal

    Fifth person orders: $10 video game card + entree (Buffalo wings), and vodka soda

    Sixth person orders: $20 video game card + entree (cheeseburger), and Sam Adams seasonal

    This entire order taking/order entry process was probably 15 minutes at least. Again, we figured she was new and remained patient. She says she’s going to bring us waters for the table while we waited on the drinks and appetizers.

    She brings us a small pitcher of ice water, along with 6 glasses. Not great service, but I understand trying to get everyone something to drink quick(er) on a busy night. Two problems I did have with it, however. First, the small pitcher she brought filled 2 1/2 glasses of water and it was empty and she didn’t refill the pitcher once. Additionally, the table of 10 that was seated at the combined tables after we were told tables could not be combined? Following our pitcher of water being delivered, she brings that entire table glasses of water, already poured for each and every person.

    Back to our table, watching all of this, three people have their water when our food begins rolling out. The two orders of wings, along with the bacon cheeseburger, and the breadsticks for the table to share. Still no Diet Pepsi for the first person who ordered, nor any of the alcoholic beverages. About 5 minutes pass, our waitress comes to inform guest 4 that the bar was out of Boston lager. He informs her that he ordered the seasonal, along with guests 3 and 6.

    We’re a pretty laid back group, and we understand mistakes happen, but we couldn’t help but begin to find the humor in just how many things can go wrong with a dining experience, particularly one at a venue that prides itself and promotes its ability to handle large groups.

    Another 5-10 minutes pass, and FINALLY the alcoholic beverages arrive, and if I’m being honest, we couldn’t have been more ready for them. Also, still no Diet Pepsi for guest 1, who at that point had taken the empty pitcher of ice water over to the bar and asked them to refill it. When he gets back and sees our drinks, he goes back up to the bar to get a Diet Pepsi, figuring it was a lost cause with our bewildered server.

    After a little while longer, the rest of the table’s food arrives, at which point in time we ask for our checks, not wanting our bowl time to be called and still need to close out. She begins going around the table confirming what each person had, then showing each person their check on the tablet for confirmation.

    As she shows us our tab, for each guest, she had pre-selected the 22% tip button, the highest of the options on the screen. Having worked in the restaurant industry when I was in college, I’m very much aware of automatic gratuities for parties of 6 (sometimes 8) or more, but it is typically 15-18%, and there was no mention of this at the host stand or the menu in writing, nor were we notified verbally. Whether there is a practice of gratuities for larger groups or not, I would be shocked to learn it was 22% when customary tipping for good service is 20%.

    As I said earlier, we were a pretty laid back group, didn’t make a fuss about any of the atrocious service we were provided, and we had zero intention of stiffing this woman. However, the AUDACITY to do such a shit job throughout our dining experience, then pre-select a 22% tip for yourself, and think in any way, shape, or form that you did such an elite job of serving our group that you deserve not only a good tip, but one greater than the norm? I don’t think so.

    We pay our bill, leave the restaurant, and some go to the bar while the others go use their video game credits while we continue to wait for our bowling lane. We seriously thought about leaving, but all were kind of like “ehh, how much worse could it get?”

    While we’re waiting at the bar, our server comes up to the two that god video game cards and says she messed up their bill and needs their card to finish settling the tab. Sure, mistakes happen, and we certainly don’t want to walk out on a tab, so we ask her to show us what we paid, what was owed, and to break down the difference. She fumbles around on her tablet for 5 minutes or so, unable to find it, leaves and says she’ll be back. Another 10-15 minutes go by and she finds us again, this time in the arcade to break it down. Shed messed up and charged a couple people the wrong thing, there was a small balance, and we settled it to move on. I cannot imagine the impeccable service her remaining tables were currently receiving as she tried to track down her earlier mistakes.

    I wish I could say the rest of our night was great between the bar, the bowling, and the drink service while bowling, but I would be lying. The rest of the evening wasn’t great, but not near as outrageously bad as our dining experience. The sign by bowling says 5 at most per lane, so we inquired about a second lane since we had 6, they said no since they were so busy, not a big deal. I only really mention it in attempt to express just how little of our experience we found enjoyable.

    About halfway into our hour at our assigned lane, our 6th round through, a server came to take our drink orders. Sure, slower business on a Friday night, not really anything we were that upset over. We get our drinks finally around the 9th round through.

    One in our group had ordered a vodka Red Bull, and was brought vodka cranberry. He informs the server he had ordered a different drink from which he was brought, and her response was simply “oh, well I guess the bartender got the order wrong.” No offer to get him the correct drink, no apology, just “deal with it” essentially. I settled the bill for the group, where once again this server had pre-determined that she had done such a phenomenal job that she should determine her own gratuity. I didn’t ask her to change it. Frankly, at this point we were just ready to get out of this establishment and never look back. I did notice as well when she showed me the bill, she had put in a cranberry vodka, so it was not the bartender who messed up the order as our server had tried to pass off.

    We begin a second game, knowing we had just a few minutes left in our hour slot. We’re probably in round 3. The member of our group that had just gotten the wrong drink and that was fresh on his mind. He was shooting for a spare and released the ball. About halfway down the lane, time apparently expired and the bar came down blocking his ball maybe a full second before he would have hit his spare.

    Our group lost it, and began laughing hysterically. Not only were we watching our already frustrated friends not get his spare, but we all looked at each other and knew without a single word needing to be spoken that the bar coming down like it did, when it did, perfectly summed up our experience at Main Event.

    I am not typing this out of anger, we realized pretty early on what we had gotten ourselves into, and tried to make the most of it and have a good laugh about it. I’ve asked myself a dozen times as I’ve typed this out why I’m even bothering to send this. I wouldn’t return if someone was laying me to be there. If this was my company being run like this, I’d be looking for different management to run my operations. I have never seen an establishment so poorly run from top to bottom.

  • Mecca says:

    If you want to work for a company that does NOT pay you, apply here!! I’ve been without my money since NOVEMBER 1st! Money I worked for in OCTOBER!!! It is now about to be December! They literally worked me 5 days and paid me for ONE! Has not resolved my problem nor has anyone called me back or contacted me after constantly calling the store everyday and talking to managers! I’ve emailed corporate as well! No response! Now it is hard for me to call because my work hours at my new job conflict with their opening hours. I am at work early in the morning and not off til around 8 so the management team is always saying call back tomorrow! Main Event in Grand Prairie, by the way! I’m definitely taking it very far. Although it was only 5 days, that was GAS and MY TIME!! Do NOT work at Main Event in Grand Prairie!!!!

  • Marissa says:

    i’m just so confused as to why it’s SOOO hard to get in contact with corporate!? This company is pathetic!

  • Jackie says:

    Yesterday Tuesday August 23rd was my nieces 6th birthday so we came to main event located in newark delaware to place some games and enjoy her birthday. Upon are arrival we weren’t greeted by anyone, there were several games not working, I had went into the restroom that smelled so bad like a port-a-potty. While attempting to use the restroom even though the smell was so bad I ended up falling due to fluids on the floor of 3 different stalls. Looked like something was leaking out of the wall or something. When i came out after getting myself together I notified an employee she took my name, number and email on receipt paper and then I asked to speak to a manager he
    apologized for me falling and stated that they have a leak coming out of the wall in the womans restroom. Why wasn’t an incident report filled out ?
    Also the staff in this locating are a bunch of children with no respect for customers. I haven’t been contacted yet about my fall and the manage I spoke with told me someone would be contacting me. Today Wednesday August 24th we went back to main event because we had points and credits still and schools about to start back up so just trying to have some fun before the kids go back. We were greeted today but after spending about $300 on games and having a couple issues with games taking credits but not working i had went back to Winner’s Choice to ask someone for help with the game taking my points and not working and also to add my points and credits from other cards I had. This employee added credits back to my card from the game and put all my points on one card for me totaling 14950. After spending all the credits we went to Winners Choice to pick out prizes and when I checked my card it said I only had 8685. I didn’t use any points didn’t get any prizes yet. So they young man employee at the Winners Choice who helped me get all my credits and points on one card I asked him about it and he said how many points was I missing … smh … I didn’t realize i had to take pictures of everything i do so I have my points/credits. The employee was going to put 7000 points on my card without a manager but when he tried i guess he needed a manager authorization. The employee called for a manager so Sarah comes over I explained to manager Sarah about how my points were missing as she made me feel like I was lying about the points I earned then she told me that they had been split onto another card that i didnt have because i had already seen the young man before needing Sarah. So i only had my credits and points on ONE card. She insisted multiple times that the points were split on another card ? How?? So i said so one of your employees back here in the Winner’s Choice had to of used my points or another card. Sarah was very rude and then decided she would look into goes to where ever for like 15 mins and comes back with 2 other managers just to tell me they were put on another card that i didnt have so again your telling me that one of your employees stole my points off of my card thinking i wasnt going to notice. So the 3 managers (Sarah, Taylor, didn’t get the 3rd ones name) were most definitely not needed for my issue. As i was walking away Employees and Managers Sarah, Taylor gave dirty looks behind my back that one of my nieces seen and said something to them. So on my way out i asked the employee at the door for a corporate number and he asked if i wanted to speak with the general manager i said if it was the same one form yesterday he still didnt contact me about the slip and fall in the bathroom. He described the manager and i stated i wasnt sure but sure call him. As the employee calls management to the from the 3 managers that were back in the Winner’s Choice come to the front and one of them walks up to him and smiles and laughs. The manager approachs me and asked whats the problem so i tell him everything that i have type here and said i just want my money back at this point and they can keep these points. He did absolutely nothing. I was having a great time until i had to speak with any of the staff there. I hope to hear from someone about these issues and most importantly I hope i can get my money back because I will never return to Main Event. Main Event located in Newark Delaware is very unsanitary and very nasty attitudes from staff. I don’t understand how people can disrespect and still from customers and still have a job.

  • Jessica says:

    I had the worse experience ever and all my guests at main event Tomball . First of all the booking was a pain bunch of kids unprofessional. The second thing I booked laser tag for the group they are 7 . My son have been in at least 10 times since it is 5 minutes from home . This day on his birthday they let all the guests in and not him . My son was crying in a corner left alone !!!so my husband and the guests intervened to talk to the manager so my husband took my son and went to play video games.Meanwhile they called the police to kick my husband out . The police officer was so nice and helpful and understood well our situation he said it is a private property and they are allowed to kick anyone out if they want he can t really do anything. All kids were crying on the cake cutting my husband was not there next to his kid . All kids and parents will never step there again !The situation could have been handled professionally with the parent first without ruining the kid ‘s day . I have posted this on many social media groups and heard lot of similar story . This branch is managed by unprofessional kids ruining main event reputation .

  • Guadalupe Galvan says:

    Bad experience. Today ,Tuesday, i went to pharr main event. I arrived at 12am and bought the bracelet and they told me that they closed the games at 1 am. They stared to close the games at 12:25 am and we only got to play laser tag. when we went to the bowling area they didn’t clarify that i had to pay extra for the bowling shoes. They lied. They didnt give me the correct and complete information. I WAS STOLED!! They ruined my special night with my family that i only get to see once every 2 years.

  • Vanessa says:

    I need to speak to someone in corporate I was physically assaulted and racially profiled!! I was harassed.

  • Mother of a minor says:

    Main Event in Memphis Tennessee has minors working past 10 pm on school nights. They are slave driving the children at that location making them work 10 to 12 hour shifts. You probably should look into this, I’ve already filed a complaint with the Department of Labor.

  • L.B. says:

    This place has one of the most unprofessional leadership staff that I have ever experienced. Myself, other chaperones , and 127 minority students visited the City Lake Blvd East Fort Worth location. There was a miscommunication between the person who set up the field trip and the kitchen workers. During the planning process, our staff was told that our students could eat as long as they were there. So a couple of our students turned in there meal tickets late. The group who turned in their tickets late were all served except 1. When I went to take to Jeremy about this he kept reiterating that it was past the ticket time. The point I tried to make was that I understood the time had past but all of the other late comers were able to eat expect one. That was unfair! Jeremy was very rude and made statements such as, “ I’ll get him his pizza after you stop talking and let me explain that he was late.” I understood the students were late but 3 of them shouldn’t have been served while 1 was left out. Jeremey then told me if I had a problem I could go talk to someone in sales. While I waited for someone in sales, I was approached by Chris. He was not unprofessional like Jeremy at all. Chris assured me that the student would be able to eat and that he had “spoken” to Jeremy after I expressed how disrespectful he was towards me.

    Honestly overall most of the staff seemed like the didn’t want to be bothered. The young lady working the bar seemed annoyed by our students. I do not recommend this place.

  • Mayra Rojas says:

    I really wish I would’ve checked your corporate website for these comments and the reviews. Yesterday – Saturday, February 12th was our first time going to Main Event. We chose the San Antonio- West location to celebrate our daughter’s 15th birthday. We arrived and ordered food, ate and all was well. We then went to purchase our game cards and activities… all in all it was over $400.00. After we paid, the cashier “remembers” to tell us that there’s a 3 1/2 hour wait for bowling. Fine… it’s a Saturday afternoon so we go play arcades and patiently wait to be called for bowling. My partner and I head to the bar and wait 10 mins to order our drinks… very frustrating but we patiently wait. Finally, we get our drinks and head to the counter as we’re next for bowling. After we grab our shoes and are guided to our lanes, the employee asks if we need a server and I reply yes. We start bowling and after my daughter rolls the first ball, the lane freezes. I head to the counter and ask for assistance. They fix the issue but after 5 rounds, I notice we have no server still. I ask an employee for a server and he replies “I’ll have someone over”. Almost done with the first game and still no server. Long story short, after asking 3 employees for a server and not getting one… I ask for a manager. The manager comes to our lane and takes our order. After he took our order, he asked if there was anything else as if we were bothering him. I tell him no… we just want our food because we have to leave at 8:30. It was 7:21pm when I placed the order. After he took our order, I never saw the manager again. We waited an hour for our food. We asked for boxes because didn’t have time to eat our food. Even though, I was frustrated… I understood that it’s Saturday and it’s busy. I make sure to ask for our check with enough time because I know we have to leave at 8:30. Well, the employee… prints out our check then walks up to another employee and they’re laughing and talking. After waiting for our check for 10 ridiculous minutes, my partner approaches the employee to ask for the check and he blames it on the machine even though he had our check in his hand. We’re genuinely disappointed because we could’ve gone elsewhere. Our friends told us not to go to Main Event but we wanted to give your company a chance. We thought maybe their bad experiences were isolated events and your service wasn’t as awful as they said. We were so wrong. As a manager, when a customer has an issue you see it from start to finish. You make sure to fix their bad experience. Apparently, your company is comfortable with having atrocious service.

    P.S to future customers… I hope you see this message! Please take your money somewhere else. This place is not worth it. The company doesn’t care if you have a good or bad experience as long as they get their money.

    • Donna S says:

      Mayra, I wish I would’ve seen this review. I just had a company group outing at main event this evening in Alpharetta Georgia. It was by far the worst group event I’ve ever experienced and I’ve arranged many of these work related events. I will NEVER go to another Main Event even if they offered free food and games. I’m pretty flexible and understanding , but I have never experienced such a lack of well everything. Luckily we had one person that basically saved the evening for us.

  • fed up says:

    Please send someone to investigate the unfairness of Nick Lott. ME ABQ. Nick Lott was a manger at another restaurant and when coming to ME BROUGHT OVER 5 servers with him. He is showing favoritism and Ronnie GM IS UP HIS BUTT TO DO ANYTHING,

  • Roberta Martinez says:

    I had my son’s 4th birthday party here yesterday. We got there an hour early we weren’t offered any type of menu or any drinks. We were told to find somewhere to wait. Two people in our party had order food right when we got there. They never received their food not even 3 hours later or after asking about the order. We were supposed to be called at 5:15 to get our bowling stuff together. We weren’t called until 5:30. I called and asked if I could set up decorations at 5:15 they told me yes when I got there they told me I couldn’t be seated at the tables until 6:30. I asked our host about it then she referred me to the shift manager. The shift manager was very rude as she just kept showing me the contract instead of explaining things better. My party was 15 minutes late for bowling and all I kept hearing was it was our own fault. My party was never offered drinks adults or children. My host was nowhere to be found most of the party. Another worker came up to a member of my party at one point and said I don’t know what’s going on with your host but she’s not doing anything. It was time for us to eat and I cannot find the wings I ordered. A group of workers were standing there and I asked them where they were I was supposed to have them with the pizza. All of them looked at each other confused and say we’re trying to figure it out. I found the shift manager and ask the same question and she responded why are you being so mean to us. I simply told her I’m trying to find my wings. Then when it was time for cake I had ordered gelato for the children and none of it was brought out. My sister had ordered wings and they had gotten that wrong as well. I asked the shift manager to speak to someone higher up and she responded there is no one im the highest up. This is one of the most horrible experiences ever. The employees were so rude nowhere to be found. They seemed like they didn’t want to be there and they were really lazy. After paying $300 I thought this experience should have been delightful and very easy instead it was a headache and a disaster. The shift manager gave us an hour of free bowling for next time which will not replace my son’s 4th birthday. I will never be having another event at Main Event.

  • Kay says:

    Today we went as a group and everyone paid for their wristbands to have free play. When it was time for us to bowl, our first lane kept freezing. We complained, they switched our lane. The second lane started to freeze. It was 6 of us tryna bowl, they were closing in 20 minutes, there was no way that we could get a full game in. I spoke with one manager who told us he would refund us our money for bowling and proceeded to the office to send out Harold another manager who looked us us in our face and told us “I ain’t giving yall shit back” and proceeded to call the police and aggressively have us removed with no refund or explanation of why we couldn’t get our refund back. Harold told my little sister to get the fuck out her face or he’d knock he shit lose.

  • Jamie Fauntleroy says:

    I think it’s important for the public to see that there money might be better spent elsewhere. I’ll be sure to add a complaint to the BBB as well. I agree with the previous complaints that there is definitely discriminatory practices going on. I have my encounter recorded so that there’s no question about what happened. The location was in Albuquerque, NM. Appears to me that Main Event does not like people of color!

  • gregory rodriguez says:

    On Oct 13 2021 I went to the main event in grand Prairie tx to take my daughter on a daddy and daughter night since I work out of town sometimes and my wife was out of the country on a business trip. upon arrival we saw that was very slow so we didn’t have to wait. we got seated and had to wait a while for a server even when it was extremely dead. when the server arrive it felt like I was at mcDonalds.The server look like she wasn’t happy been at work. My Daughter was been friendly and conversing with waitress no emotions and response. I didn’t want to make a big deal since it was my daughters day. trying to get silverware, napkins and condiment was hard. I asked for a manager and and 30 mins a shift supervisor showed up and explained what happen. She offered to take care of us but I didn’t want anything I was already fustrated and didn’t want the staff to think I was there to get anything that wasn’t my intension. 20min later the waitress came back to apologize. That was the fakest apology I have ever heard. like someone force her into apologize. I was so discussed I didn’t even touch my food I just made sure my daughter was having a amazing night. even with all this bad experience I was not to let my daughter down even if I spent to much money that day.I work for a large company that we drive on providing the best customer experience in the nation. This was very unacceptable since I live down the street and its the only place close enough to have a good time. From now on main event will be the last place I think of going.Hopefully y’all fix this soon.
    thank You

  • Paula Fayne says:

    I am contacting you, because an incident occurred at the main-event tonight in Chesterfield MO ,that I wanted to inform you of, because the incident was boarding inappropriateness and discrimination. My husband and I went to the bar to order food and sat right in front of the bartender for at least six minutes. The bartender was right in front of us the whole time, I’m not really sure what she was doing but she never acknowledge my husband or myself. A caucasian man walks up to the bar with a minor child, the bartender immediately acknowledges him, tells him his daughter can’t sit at the bar yet takes his food and drink order while the minor child sits at the bar and ask him to come back. I went on to ask the bartender if she didn’t believe she had to acknowledge my husband or myself. The bartender goes on to say I was busy, yet she immediately acknowledges the man when he walks up. The bartender then proceeds to come from behind ( leaves the bar unattended) the bar and stands in between my husband and myself. I ask her to move because she was in my personal space she proceeds to tell me she is going to get the manager. I then tell her that she could have done that without being in my space. The manager (caucasian lady with a ponytail) comes with the police and ask me to leave without even asking what happen ( which was totally fine as I don’t have to spend my money with a establishment like this), she was extremely rude and defensive for only hearing one side of the story. The noticed the male manager leaving and ask him to come outside. He started out aggressive and I immediately tell him I’m a nurse manager at one of the local hospitals and neither of them are exiting the behavior I believe they should as managers. I explained to him what happen and he tells me that you all have cameras that can be pulled to see the exchange. I am reaquesting the tape be pulled and I will be contacting the cooperate office on Monday. Last but least as a organization I would be embrassed to have management and employees that conduct themselves in the manner that they did this night. Furthermore in the future please train your employees to never come from behind a bar and stand next to a person for no reason at all. I have a career and would have a lot to loose if a exchange happen, but they are so many who don’t and things won’t always go like it did tonight when I asked her to get out of my personal space. I sure it’s not protocol for employees to conduct themselves in that manner.

    Thank you

  • Janes says:

    Main even in Columbia md it’s a fun place , my issue is management lack of caring but the worst is the Gm , disrespect towards employees , over working minors and do t appreciate them . You got party hosted or assistant managers doing their management job for minimum wage . That’s Store Can use better skill , carring management . Starting with general manager .
    You welcome to message me if need more information.

    • Jenn says:

      I get the management thing. I know they treat their employees awful. I don’t work there, but I have some one really close to me who does. Other employees call out or just leave for the day with nothing being said to them. They exclude this person from any type of employee gathering because they said he was weird. This person has Aspergers, but considered high functioning. The women in the office are rude and condescending and have no problem talking about there issues and more. Yes, I am a woman, but if a man or any group of men who did that it would be considered harrassment. There is more, but I will refrain from adding because well because, but I would have no problem from going to the media and screaming from the roof tops to say how horrible these people are and after this I will never give my money to this particular location. Nor will anyone I know. They all need empathy training, but for those few I don’t think they have an empathetic bone in their body. They are cold, cold, cold hearted.

  • rama diakite says:

    This is Rama Diakite, I am responding your feedback. It was my first time at Main Event Newark with my children 8/7/21. I explain to 1031/ De Zyre that it was first time, if she can explain me little better, she had an attitude, she did not explain me much about we should do, I decide to buy tickets for the kids. After the kids finished playing Lazer tag and zip lined. I had to come back to her for bowling still she was not nice, she told me if I want to wait 1 hour to get access to the bowling area, I was like I okay. I had a feeling because she just want to give me hard time so I saw a female manager I came to her and ask if she could check for shorter time, Then she came and the manager that she register me already, meanwhile the manager told I have to wait 30 to 45 minutes, I told the manager she was not nice to me, she went and talk to her. At last after 45 minute Of wait, I went to the Counter, I met another nice lady who reassure me to wait 5 minute to set up the bowling area. Beside her the whole experience was amazing. Thank you for the consideration!

  • Donell Blackman says:

    To whom this may concern,
    I am appalled at the behavior your supervisor, Mona, displayed in front of my 8-year-old daughter today. The hostess told me where to stand after she asked “what am I here to do? and do I have a game card?” She completely ignored us standing in front of her, and didn’t even acknowledge me. I thought I was going to have to yell “BLACK LIVES MATTER!” So I came to the counter and asked why am I not getting service. And she had a lot to say while being wrong about everything she said out her mouth. I tried to end the conversation so I can pay, and she kept going. Very embarrassing for my child in a place “for fun” to witness. I have addressed social media with this act. Next will be the press!!

  • Rosalinda Gomez says:

    Why is it that your facility in the RGV does not have bowling ramps for persons with disabilities? Sad that a student of mine was looking forward to bowl, but there was a ramp. The parent felt her son was so disappointed. Your management there didn’t know a name or number to call with concerns.

  • Benjamin Benford says:

    Your company in Avondale Arizona is the worst company of customer service that I’ve ever seen in my life I paid $70 for me and my family to go there and play games and bowl and we were on the bowling alley for one hour and your manager Amanda they are told me and my kids and my wife that we had to get off the bowling lane because she had people for reservations is she would not refund me my money to yelled at my wife that place is ridiculous I will never go back there

  • Melonee Barefield says:

    Why is it so hard to talk to someone in HR I am trying to get someone I have a form for them to fill out of my employment and pay can some one help me

  • Tyler Cerankowski says:

    I worked at the Pittsburgh, PA Main Event location which closed at the end of 2019. How can I get my W2 for 2020. I think my severance pay may have posted on 2020’s W2 as I received the pay-out the first week of January 2020.

  • Bill Bronsen says:

    Corporate Phone number is incorrect. Should be 469-661-2695

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