Where Is Lowe's Corporate Office Headquarters

Lowe's Headquarters Address and Contact

  • Address: 1000 Lowe's Boulevard, Mooresville, NC 28117, USA
  • Phone Number: +1 800-445-6937
  • Email: Click Here
  • Number of Employees: 310,000
  • Established: 1921
  • Founder: Lucius Smith Lowe & Carl Buchan
  • Key People: Marvin Ellison, Ross McCanless

Lowe's Headquarters Location & Directions

How to Contact Lowe's Corporate Office


Lowe's Headquarters Info & Photos


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Lowe's Headquarters List

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Lowe's Headquarters Executive Team

Marvin Ellison

President & Chief Executive Officer

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Ross McCanless

EVP, General Counsel, Corporate Secretary

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William Boltz

Executive Vice President, Merchandising

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Name

Title

Donald Frieson

EVP, Supply Chain

Joseph McFarland

EVP, Stores

Jeff Vining

Chief Compliance Officer, SVP, Deputy General Counsel

Jennifer Weber

EVP, Human Resources

Sylvain Prud'homme

President, Lowe's Canada

Margi Vagell

SVP, General Merchandising Manager, Home Decor

Michael Tummillo

SVP, General Merchandising Manager, Building Products

Vincent Scalese

SVP, Store Operations

Timothy Cooksey

SVP, Enterprise Strategic Sourcing and Real Estate

Todd Bleckley

SVP, General Merchandising Manager, Hardlines

Robert Posthauer

SVP, Global Merchandising

Tiffany Mason

SVP, Corporate Finance and Treasurer

Matthew Hollifield

SVP, Chief Accounting Officer

Jocelyn Wong

SVP, Chief Marketing Officer

Reginald Henderson

VP, Government Relations

About Lowe's

History

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Services

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Facts

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Lowe's Headquarters News

  • Lowe’s Commits $1 Million to Support Hurricane Dorian Relief and Recovery
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  • Wanda Chappell says:

    I had a horrible experience with Rita, a customer service rep, at Lowes today! I bought some plants went to the self checkout because at this Lowes on McDermett Dr in Allen never has any check out lanes open. When I scanned the plants which were on clearance, they rang up regular price which seems to always happen, you have to get someone to override the price. I was waiting for someone to come over, I noticed that Rita, who was working the self checkout was busy with another customer so I just stood there never said a word and was waiting for her to become available to help me. She looked at me and said” can I help you”, I explained that the plants rang up regular price, she said they would have to have an override, I said I know that I was just waiting, she said ” well you will be waiting a long time, I’m busy”! Someone else came over and helped me at that time I asked to speak to a manager. While I was waiting for the manager Rita came over wearing mask no gloves and touched my shoulder and wanted to apologize, said she was stressed! I did not accept her apology and still don’t. If you get this stressed maybe customer service is not for you.

     
  • Sharon Darcy says:

    I went shopping today at your North Las Vegas store. Two employees approached me within 18″ – neither one wore gloves or a face covering. When I asked one associate where her mask was, she replied:”Oh pooh – it’s not air borne!”This is unacceptable and your ignorance is going to be our demise!

     
  • Donna G. says:

    Are you kidding me! The Lowe’s in Yorktown, NY is a joke. My husband placed an online order for a wire wheel for his grinder. Since we are in the middle of the corona virus pandemic we chose to use online ordering and curbside pick up. Our visa card was charged, but we were told the item was out of stock.Go figure? I could not get through to customer service to cancel the order so I just let it be. We got an email that the item was “ready for Pickup” later in the same day. We went to the store, parked in the designated spot followed all of the directions for curbside pickup, which consisted of calling the store and entering the posted extension. When this was done all instructions went to spanish which neither myself or my husband understand. However when we dialed the Lowe’s number and did not dial the extension no one even said “Hi this is Lowe’s, how may I help you” we were just put on hold and no one ever picked up the phone again! What a way to do business!! Especially since this is a brand new store and you would think they would want to encourage people to shop there.
    Long story short, after trying to get someone to assist us via our cell phone for nearly 40 minutes, my husband put on his mask and went in to the store to pick up our items. This took about 45 minutes and he said there were only 2 girls at the customer service counter(which is where you go to pick up online orders). I did however end up getting thru to customer service while my husband was in the store and made it clear that I was waiting for curbside pick up and I was told they had no one available to assist people for curbside pick up. Why advertise for this during the Pandemic if you don’t have the personnel to implement it!! A lady pulled into the spot next to me in her SUV for curbside pick up also. I put on my mask, rolled down my window and advised her to not even bother trying to call into the store because there was no one available to help with curbside pickup. We already tried and just wasted 40 minutes doing so. She thanked me for the heads up, put on her mask and preceded into the store.

    We have done “online curbside pickup” at HOME DEPOT which is 8-10 minutes away from the Yorktown Lowe’s Store and had no problems whatsoever! Perhaps the manager of the Yorktown Lowe’s store should place an order at the Home Depot in the Cortlandt Town Center on Rte 6 in Cortlandt Manor and learn how “online ordering/curbside pickup” is done.

    Shame on Lowe’s for their terrible work ethics while our country is in such turmoil during this Covid 19 crisis.One would think they would be more appreciative of the local public business and show a little more courtesy.

    I think I’ll just continue shopping at Home Depot for now!!!!!
    (especially for online orders/curbside pickup).

     
  • Anonymous says:

    This is directed Jennifer Weber EVP, Human Resources Urgent attention is mandatory.

    You have employees currently working at the Lindale Texas location that are drug users and dealers as well as involved with stealing money and material from the store and has gone on for years. The employee Charlotte Ann Harley is the main culprit behind the scheme and has been black mailing people in the store in order to cover her tracks and to secure her job. She has been and is involved in criminal activities outside of the store such as prostitution, child abuse, child pornography. She is a consistent user of meth and brags of selling to other at work and to other through work. She is a piece of crap and if you do not fire her then my next step will be to involve the media and law enforcement and will splash this all over the news for Lowe’s. She is behind thefts of pawn shops in the area and has attempted to have not only her own children killed but has been solicitating to hire a hitman to murder her youngest daughters pimp.

    If immediate action is not taken then by May 15th this will all go public with headlines that Lowe’s tried to cover it all up and the law will be brought in, and I mean Federal authorities.

    This is anonymous as she has a reputation for trying to have people killed for out her for her activities.

     
  • Ruben Rodriguez says:

    I had an extremely disappointing experience with Lowes.com purchase order and in Store. I spent over 6 hours on the phone, in 3 days and 2 1/2 hours in store and my order was not resolved. The original order quote was then not honored because the price allegedly changed however my quote date was before the expiration. Therefore, I waited for the card to arrive via mail, as instructed only to have to pay more for everything Lowes.com emailed me a locked in price. I was a loyal customer but this just wrong!!!!

     
  • Michelle Vallentine says:

    This is the WORST customer service I have ever experienced. I purchased a tiller Saturday from the Sante Fe store. I assembled it, and it does not start. PERIOD. I tried to get hold of the vendor, Greenworks, they would not pick up the phone. I called the Santa Fe store, got put on hold for 30 minutes. I thought I would try calling the Lowes customer support number, sat on the phone 30 minutes. Then, the phone started going to busy after you wait 30 minutes or more. It looks like someone returned the product, and Lowes put it out on the floor for resale. So not only do they cheat their customers, they won’t pick up the phone to deal with it. I will NEVER shop at Lowes again, Homedepot is right next door

     
  • Frederick says:

    Greeting, It’s hard to understand why this big box store (LOWE’S) don’t have automatic toilets,sinks and door openers for the restrooms. People need to touch less things as possible especially in these areas.

     
  • Rick says:

    Why are you’re stores not doing there part on social distancing and limit the customers in store and protecting the workers? The Lowes near me. the parking lot was packed and the store was full beyond there allowed capacity! How are you protecting workers and shoppers? Why are you doing your part in over crouding!

     
  • Robert says:

    Worse online experience ever. Ordered on line April 16, 2020. two weeks May 1, 2020 no reply / no product. Attempted to contact the phone numbers provided on the web site to check order status. Spent 3hours one day and 2hours another day attempting to contact Lowes customer care. No answer. On with music for an hour or more. Attempted to cancel the order. No provision to do so, yet my credit card indicates a pending charge. Attempted to call the local store, no answer in any department. Unbelievably bad experience for something so simple.

     
  • Sharon says:

    Nowhere can an email address be found for individual stores or corporate contact. In this day of staying home, I’ve been to your store 3 times to get Dwarf English Boxwoods that were on your website that said no online purchase and that I had to go to the store to buy. What a sly marketing ploy. You don’t have the boxwoods you say you have on your sites. It’s a trick to get me to your stores to possibly substitute or settle on something else. There won’t be a fourth time of going to your stores. Just so you know Home Depot is across the street from Lowe’s. Very disappointed, Sharon Giesler

     
  • Crystal Beard says:

    I have been trying to send an email to the Headquarter’s customercare email address but the email keeps coming back as undeliverable. Can you provide me the correct email address? I want to send it to someone at the headquarter’s office. The email I used is [email protected]

     
  • David Buermeyer says:

    The north Winchester, VA store is not following the guidance issued by the President of the United States, by the Governor of Virginia, and by the CEO of Lowes. They are not ensuring social distancing, are not wearing masks, and do not seem to care about this national emergency. It is a disgrace and disrespectful to your customers!

     
  • MARIA MORENO says:

    Very unsatisfied with their service!
    I made an order on line of 3 holidays totes .I got a call next morning telling me the totes were not in stock anymore they didn’t give me any other options rain checks or anything else they simply cancel the order !
    Very upset and it definitely considered FALSE ADVERTISEMENT because on the web sight it said it was still available!!!!!!!!!!!!!!

     
  • Joanna says:

    These employees are having to risk there lives, and Lowes can not even supply them masks for some protection-Take some of your Billions these people are making you and provide them masks -why are you still selling plants, mulch and much more that is non essential items this really shows you put money before lives–your workers lives!!

     
  • Genita Rutherford says:

    Horrible customer service. Will not let me cancel my online order after they told me that they don’t have any idea when I might get it my order. This is completely unacceptable and I will never shop at Lowe’s again.

     
    • Terry says:

      To the buyer
      This is information regarding our Ani-microbial reusable face mask that can be used up to 20 times. The mask is made with (3 ply’s) with one ply made of 100% polyester waterproof to prevent droplet. This new mask adds an extra layer of protection for the user. Please see the attached for addition information. The cost is $2.15 per piece including air shipment, estimate delivery time from order is less than 2 weeks. Minimum order is 20,000 units we have an unlimited supply. Suggested MSRP is $6.99 Plus. Testing on the mask is included . I am not presenting the face shields at this time because of short supply. I would like to focus on the masks but I did attached a picture.

      Please pass this email on for all that may have a need.

      Please let me know if you have any questions.

      Sincerely,

      Terry W. Pimental
      California Sales and Marketing Co.
      Phone 925-895-8333

       
  • BRADFORD P BARNETT says:

    chris in yr new port richey garden center is awesome 03282020

     
  • Davina Hawkins says:

    My Truck was damaged a month ago and your claims department is very unfair. Mr. Darling Compared it to hitting a child.
    LOWE’S Headquarters Phone Number +1-8-5-5-4-.8.5.O4.07….
    That is crazy and now they will not answer their phone’s or Return my calls. Does anyone care about how your claims department treat people

     
  • David Hawkins says:

    My Truck was damaged a month ago and your claims department is very unfair. Mr. Darling Compared it to hitting a child.That is crazy and now they will not answer their phone’s or Return my calls. Does anyone care about how your claims department treat people?

     
  • heather says:

    We’ve been shopping at Lowe’s for a while we’re in the construction business. We talked to pro services at the West Stone Drive Lowes in Kingsport TN in which we were told we could apply for a pro services credit card to save money. We were told we would save money on everything not just the 5% like on our other card. If we ask ten different people about the savings and how it works we get ten different answers. I know that you offered the QSP before and now you have to have the pro services card to qualify. We spend $100,000 plus a year in remodels and new construction. To my understanding we have to spend $1500 to even start a QSP to save any money. We don’t always need $1500 worth of stuff at one time. We were told we could save as much as 30% on windows and other percentages on other things, but anytime I have them run the prices I’m never saving anywhere near what I was told before. We were told if we bought so much as a pack of pencils we would save money. I find it sad that as much money as I spend that if I just spend $700 there is no real savings. I can literally go to my hometown hardware/building store and get it cheaper and have it delivered for half the price and they will put materials in my house at no extra charge and not leave it setting in the driveway. We were very mislead in applying for this card. Maybe you should think about retraining your pro service employees to explain the perks that come with each card. I have called surrounding stores and never get the same answers. So by being a pro service customer the only thing I’ve gained is a $20 delivery fee in which my hometown hardware/building store has anyway! I have never been a Home Depot fan but they can answer all questions and I don’t feel like I get the run around.Their program discounts are actually discounts. I know that we can’t be the only people who have been through this.

     
  • L Mac says:

    i would like to speak with some one in the HR department or above, with a Ph call i have look for a number but no luck with a good one,,20 plus job apps ,,4 interviews,,, two canceled so should have had 6,,, had a walk in job fair to day Wed Oct @ from 9A to 6P got there at 2:30 and was told it was from 10A to 2P,, the Manager change the time,,, if some one out of NC office will text i will give you my number thank you>>>>>

     
  • Dale C. Rice former employeee says:

    I wish this was a congratulatory mesg. But sad to say after spending $65 on prenial plants to day I went to see the roses. Every rose was drooping and suffering heat stress….it’s still 90 out here in Palm Spings and I let the manager know that he would likely have to put the entire shipment which came in only 3 days ago he said on 1/2 price sale they are so damaged. Not to mention that employees were standing talking to one another at the register while your product was dying in the Palm Springs heat. I was part of Lowes years 2 , 3, 4 and helped as a specialsit in Flooring to move sales from less than a Million in year one to 5 Million in year 4 and that was 20%of the store total. I look forward each season to spending hundreds of dollars in the flower dept. and it was so upsetting I doubt I will select any Roses from your Palm Springs store. I will sadly have to go across the street to Home Depot. The manager said he would get someone out there, but it’s too late…you see if he had walked out there this morning he might have saved the 50 gallon roses that I saw at 3:00PM flat and wilted. not a bloom upright.

     
  • Karen Black says:

    I will never use Lowes Home Services again.
    EVER!
    Such a sweet talker Oswego NY salesman Jim Clark was, but after making the sale on a new roof, the salesman couldn’t/wouldn’t help with the problems with the sub contracted roofer.
    They sold me an alteration of my roof shape with the new roof and he did call to ask me to keep it hush-hush as corporate doesn’t allow them to do that.
    The sub contracted roofer “Walker” has a website where he claims to show up at every job. Must be every job except mine. His workers did a sloppy crap job.
    I called the salesman, as I said, and he was of no use: “I don’t have anything to do with the project after the sale.” he said.
    I emailed my corporate project manager Curtis Flowers and he was beyond useless. First, he wanted me to pay someone to do an inspection on my roof which I did. What a waste.
    Then he wanted me to submit a claim to my insurance company. The insurance guy said that didn’t make sense as it wasn’t a roof damage situation, it is a poor-quality installation.
    He kept me running in circles and ridiculous wild goose chases. He was an idiot.
    Then I called corporate again and Curtis wasn’t there but another project coordinator Grundstrom was subbing for him and simply put in a work order for me and the contractor and I started an email conversation.
    Walker was insincere and patronizing about my complaint offering me 3 dollars for my complaint that I witnessed his men wasting materials and laughing about it.
    When I ran into more delays, I found out Curtis had been replaced with someone else. I still was left hanging.
    I was assigned a nice new project coordinator Dawn Wheeler. She was nice but did nothing for me and I kept calling and asked to speak to a supervisor.
    Nope.
    I got another nice new project coordinator Carol Vaden.
    Still nothing was being done.
    This is frustrating as no one is helping me nor standing by their services.
    Finally, someone good at corporate, the only good one at corporate (I wish I could remember this good man’s name), made him come out after trying for months and many phone calls in which you spend hours on hold and emails that amount to nothing.
    The contractor came out just before Memorial Day and I could see it in his eyes he recognized his workers did a terrible job. He fixed some of the problems that day but ran out of materials (because his men were very wasteful of the materials I paid for) and said he needed to order them, and he would be back after memorial day.
    We are mid-September and he hasn’t been back.
    After again much effort the good manager got him to respond and he emailed me he forgot.
    He again planned to come out and then didn’t show up.
    Then he sent an email asking if he could come out the next day and I didn’t see it in time. I have emailed him twice since and no response.
    So back on the phone to corporate.
    Please hold.
    Please hold again.
    Transferred.
    Placed on hold.
    Waiting on hold.
    Waiting.
    Waiting.
    Transferred to my project coordinator so I could leave a message on her voicemail.
    This is so unacceptable.
    Lowes: you should be ashamed.
    Your name and reputation are ruined.
    I will never hire you again.
    By the looks of the other comments, you are losing customers in droves.
    10 negatives to 2 positives.
    You will be lucky to still be in business in a year or two.
    I paid you good and hard-earned money and you did not give me a good roof.
    You did not give me good customer service.
    You haven’t done anything at all that suggests you want to make things right.
    Never Again.

     
  • Anthony Comuso says:

    After more than 4 months of deception and lie’s, I finally went to the Lowes Store in Waterloo, New York and spoke with the ASM Dustin C. This person was the only one who took the time to assist me with my problem in having a fence installed on my property. The contractor (Clarks Property Preservation) Lowes used to install my fence did nothing but deceive and scam the entire project. This contractor cost Lowes a loyal customer and should be removed from Lowes Contractor list. ASM Dustin C. made arrangements to have my installation cost’s refunded to me and took the time to order missing supplies needed for my project. Lowes has seriously let me down from the salesman to the store manager, to include a Lori Harris and Rita Selville? who are project managers in Indiana. Never again will myself and whomever else wants to hear my story use Lowes for ANY installation projects. Thank You Dustin C. for your much appreciated help in moving forward to have my project completed.

     
  • Frustrated and annoyed says:

    In reading these reviews, it appears as if we all have similar problems with Lowe’s and NO ONE seems to care, from the sales staff to the CEO, who should be ashamed of himself and how Lowe’s stores treat people. One of these days, these people are going to have their own install problems and I can only hope that they have as bad of an experience as we’ve had, including the materials, the labor, and the problems trying to get these issues resolved, and of course the lame excuses. Do you all have a list of excuses you read from or something…from the really bizarre to the “are you f’ing kidding me”. It’s like you people think we are idiots. In my experience it went from one stupid excuse to another after I would call them out for their excuse and they wouldn’t be able to explain how that is remotely possible. I will NEVER recommend or shop at a Lowe’s again. It is no wonder Lowe’s is closing stores and possibly filing for bankruptcy. I hope Menard’s along with Home Depot put you out of business!

     
    • Karen Black says:

      I totally relate to your frustration and experience as you will see from my comments they didn’t do any better by me than they did by you. Unbelievable that they have any open stores at this point.

       
  • Gary Ruzow says:

    Went to Lowe’s to buy a refrigerator on the 4th of July appliance sale,4weeks later on the day of delivery received a call saying the refrigerator is damaged come into the store and pick a different refrigerator.went to the store the manager wanted me to pay extra for a different refrigerator whereby the refrigerator was lower in price during 4th of July sales.i decided to do a return and went to the other Lowe’s the following day ended buying the same brand but a model below my first purchase.and now it’s Labor Day weekend and still waiting for delivery because they decided not to do any deliveries on sat 31 and they did not even call to inform you.both managers could not care.plus they messed up on the finance charge.

     
  • cathie mccloskey says:

    we bought vinyl flooring for our bathroom from lowes in Elyria ohio, the installers came out put our toilet in bathtub started to do floor then came in an told us the floor wasn’t fitting right so they were going to walk off job, we told them they couldn’t leave us with no toilet and no floor so they called there boss and he told them to install it anyway n if it was bad we could take it up with the manufacturer, so they did then when they put the toilet back they broke flange n the toilet rocked n was sitting a inch off floor so we called back n kept getting runaround one guy came out n put sticks under toilet n said it was ok then after 3 weeks they sent another guy out today he pulled toilet n said flange was broke n that they don’t fix that n to call a plumber after he left our toilet sitting in the middle of our bathroom floor. very terrible service will never shop there again and I guess we will have to hire a lawyer n sue to get our money back for something we already paid for.poor customer service.

     
  • Sharen Clark says:

    You need to get a better way of dealing with phone calls at the Corporates office. I have been on hold for 1.47 hours.
    Please return my call as I have things to do too.

     
  • Beverly J. Lantry says:

    I cannot express our great disappointment in the service we have recently received at the Lowe’s in Rockledge, Florida. We purchased a refrigerator, washer and dryer and they were mistakenly adelivered BEFORE we closed on our new home, thus the appliances had to be returned to the store and delivered days later. To add insult to injury, we purchased blinds that were delivered to the store August 10 but we cannot seem to get them delivered and installed, which we paid to have done. Numerous inquiries have gotten us NOWHERE. Calls to the ” installer” have gone unreturned. What next! The only person who tried to help us was a manager named Diana, but that was weeks ago. This is entirely unacceptable and we are frustrated to the max. Shame on Lowe’s.

     
  • Robert (Bob) Greenwood says:

    My wife and I want to tell you about our experience in Lowes @ Huntersville today! We had been there on Tues and purchased a light fixture to replace one on our fan however it did not fit. We returned it today and was looking for the proper fixture when I was approached by Fred {last name not known}. He was from your Corp. HQ. He and David Trask helped us to find the right item even though it took time out of their day. We appreciated the help since I was unable to walk due to both knees being injured. It is not often that any employee anywhere helps someone as much as they did. Please express our thanks..Bob & Sharon Greenwood, customers for many years.

     
  • Larry and Tammie Linde says:

    Marvin R. Ellison, CEO: We have a ongoing complaint ,which has not been resolved yet about a John Deer Mower that we purchased on 7/27/19.It started by going to Lowes at 3780 S Orlando Drive Sanford Fl.32773 #407-430-4060.We purchased a 42″Mulching Kit,3 year EPP OPE ,E130 22 HP 42″-IN.Mower.Our sales person was Mr. Lang he explained they had 5 in back ,and we were saying we don’t want floor model at all. He said he would register for us and I will get a email with information ,which I never did ,also he said they would be contacting us on Thursday 8-1-19 to say when delivery time would be on Friday 8-2-19.So instead when we called they said no time was set up for delivery. And then we figured that’s why there was no email being registered. So my husband finally got in touch the following morning 8-2-19 at 6:00 am he was suppose to talk to delivery manager Lewis but he was no in so another person what told my husband it would be delivered today 8-2-19. my husband was making the call on his work schedule and he didn’t get that persons name. And yes it was delivered but it was the floor model that we didn’t pay for or ask for .So my husband contacted the store and of coarse no one can help us ,so he went to store Saturday morning 8-3-19 and they said delivery manager wont be in till 3:00 pm .my husband Larry called for him and finally around 4:00 he spoke to him and he said he would check into this matter and get back to him .So Tuesday 8-6-19 rolled around still no call .So I got on phone to Lowes asked to speak to store manager Steve Morrow they said he was out to lunch that was at 11:10 am left my name and number .No I call back talk to Sarah at customer service then she proceeded to get the invoice number so when he came in he would know what going on ,Steve Morrow the store manager, so didn’t here nothing called back she Sarah put me though to Charlie the asst. manager and she said that Steve Morrow was in meeting now. So I spoke to her she said Mr. Lang would have to take care of this matter he would be in by 3:00 today 8-6-19 ,by fixing it cause he the one who rang up the invoice for us to buy this lawn mower. But never heard from him today .But did here from the delivery guy a few minutes ago he was trying to tell me they went to wrong store over a week ago ,that it was there mistake not his really what do I care he was trying to cover his own behind and make excuses if you ask me and said he would call me tomorrow after he had already told me they will probally not be out till this Friday before he would speak with them he was estimating ,telling me that we can use that floor model until they can get us one out there and so did Charlie the asst. manager they would write it off. We feel like it all started with Mr. Lang who wrote us up be cause we got two other items then he had walked by already checked out was wondering how he went in the back to get model and serial number and write to register it that I never received, cause when you write up floor model I would had to register it ,plus there not being no delivery part to it cause he didn’t do what he was suppose to for his customer. So we still don’t have our Lawn mower just excuses from this person and that person so I called and ask for the store manager to call me tomorrow maybe he will maybe he wont .We will see .This is unbelievable we just went through this 3 months ago for them to do flooring in my bedroom what a terrible experience we went through. We just want our lawn mower that we bought ,how much more do we have to go through to get something were paying for .Can you please help us out after 2486.32 this is really blowing our mind about this and don’t even have it yet. My husband doesn’t feel good about using something that is not his, PLEASE can you HELP this is not normal at all we just want what we payed for not hassles!!!! Thanks Larry and Tammie

     
  • Nancy L. Husch says:

    Mr. Marvin R. Ellison, CEO: I have a complaint with your Lowe’s Gift Card Dept. I purchased a $100.00 Lowe’s Gift Card in Oct./Nov. for my husbands birthday, which I gave him on Nov. 8th. I’ve done this numerous times before with no problems. My husband tends to wait to use gift cards like this to use when he has a large project to do at home. He attempted to use this gift card in 2019 at the Lowe’s store in Sterling, VA 20166, month of May/June. Since the Pin# would not work I’m not sure of the date. The Lowe’s employee tried 3 or 4 times and he was unable to complete the sale using this gift card. So, he used a personal credit card. He later tried to used this gift card on-line for a different purchase, and again the PIN# would not work. On July 12th, 2019 I emailed the Lowe’s gift card customer service and informed them that this $100.00 gift card will not work because of the PIN#. I have been going back in forth with Taylor, LGCS since then. The Ticket ID#440392, gift card #6006491721600980401. My last email from Taylor was on July 23, 2019, 5:20 AM PDT, content: “We have forwarded your contact information and a description of the problem to our Guest Relations Team. They will be in touch with you to further assist. Thanks again for contacting Gift Card Support! Thank you, Lowes Gift Card Support Taylor” As of today date August 2, 2019, no further emails, or phone call. At this point I feel I am out the $100.00 I spent. This is really disappointing to me, we have been loyal customers of Lowes for a very, very long time. I am contacting corporate in hopes that this problem can be resolved. Nancy L. Husch, 820 Jackson St., Herndon, VA 20170, 703-709-5404, [email protected] and [email protected]

     
  • C. Rexroth says:

    My husband has been dealing with Lowe’s over our broken water heater since April 2019-Yes, it’s still under warranty, and yes, we have all of the paperwork. He has spent hours on the phone and numerous emails. He ordered the parts, and yes, paid for them, and had someone local come out to put them on, only to find out that the mother board(computer board) is what is bad. This has been horrible to say the least, with hearing people say, oh, there is nothing I can do, or “I don’t know who to send you to” or We will call you back in a week. I mean, seriously, YOUR LOWES!
    I would REALLY appreciate someone that does not have a transfer button, a hold button, or a recording to call my husband. You might think… oh why is “the wife” emailing us, well, I ‘ll tell you. My husband is pretty calm, and understanding, and I’m seeing a different side of him with everything that has went on since April. I know there is SOMEONE , that can do SOMETHING.
    PLEASE HELP!
    Thank you and have a pleasant day.
    My husband’s information will be the email. I have not told him I’m writing, because I don’t want him disappointed if no one responds.

     
  • Richard Tumidajski says:

    I would like to thank your employees in North Smithfield and North Providence RI for there kindness when I shop there. I receive a veterans discount and a friendly “thank you for your service” Being a Vietnam era veteran it means so much to me and I’m sure many others. PS the reserved parking is also a nice touch. Richard Tumidajski, Smithfield RI

     
  • william schuyler says:

    I purchased a $ 227 kitchen faucet with a standard installation charge of $89.00 from Lowe’s. When installer arrived and began disconnecting lines he stated this was not going to be a standard installation. Because installer sub contracted with Lowe’s he needed Lowe’s approval to continue the work and stopped installing the faucet. After waiting a little over 30 minutes, Lowe’s finally contacted me with an additional installation charge of $469.70 over the initial charge of $89.00. It took the installer a little over 3 hours total to install a kitchen faucet. My total installation charge was $ 558.70 for a 3 plus hour install. No licensed individual was required and no additional materials required. I feel this is an excessive cost for a faucet install and request notification and point of contact to discuss this further.
    Faucet and install was contracted with store # 1713. Sub contractor was Forbes Plumbing of Shawboro, NC. who did an excellent job.

     
  • Benton says:

    worse experience having to get a storm door installed, never again Lowes

     
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