Where is KLM Corporate office Headquarters

I am writing to report a miserable experience with KLM.

On October 23, my wife and I flew from Copenhagen to Amsterdam on KLM Flight 1128. The plane took off over an hour late and could not make up the time before landing. A flight attendant announced the connecting flights that passengers would be missing because of this delay, and the list included the flight to Boston on which we were scheduled. The flight attendant also announced that KLM would be rebooking passengers on alternate flights and notifying passengers of these changes by email or text messages. She advised passengers to be alert for these incoming messages.

After landing, we were further advised by KLM staff to get assistance at the KLM Transfer 2 station in the Amsterdam airport. There was a line of hundreds of people waiting for this assistance. While waiting in that line for over four hours, we repeatedly checked for a text or email notice from KLM, but there was none. While waiting in line, we also telephoned KLM to request assistance. That phone call cost over $100 and took 45 minutes, mostly waiting on hold for service; and the only answer KLM provided was that we should continue to wait in line for assistance at the Transfer 2 station. While continuing to wait in that line, we searched the KLM website and learned that we had been rebooked on a flight to Boston. However, we never received an email or text message from KLM about this rebooking, and by the time we learned of it through our own efforts, that flight had departed. The waiting line at Transfer Station 2 was still quite long when KLM personnel there announced they were stopping their assistance for rebooking passengers. They advised that we make our own arrangements, including overnight lodging in Amsterdam if needed, and then submit reimbursement requests to KLM.

We had to wait overnight in Amsterdam for a flight to Boston the next day, and that cost us over $200 for dinner and a hotel room. I tried but was unable to use the KLM website to submit a request for reimbursement. Several times I correctly entered all the information required on the website, and each time I received this pop-up screen notice, “Oops! An error occurred,” with no explanation or guidance to explain what the error might be. I then sent a letter to KLM’s President and CEO detailing my complaint and requesting fair reimbursement. The letter was sent over two months ago, and I have yet to receive any reply.

This has been one of the worst airline travel experiences I have ever had, and it has left me with the very strong impression that indifference to customer problems and concerns is an integral part of KLM’s corporate culture.

Booking Code: J255D7
Delayed baggage Refs. BERKL13010 & 13011

I am writing to register my utmost disgust with KLM for not delivering our baggage throughout our 4 day trip to Berlin. This was my opportunity to deliver a lecture to my peers at a conference and also to treat my wife on her birthday. Instead of enjoying our visit to this historic city, we were left with no change of clothes, no essential medicines and toiletries. In short, KLM ruined this visit. The money we spent shopping for this trip, and on hotels has been wasted.

I was able to locate my bag (BERKL13010) at Berlin Airport on our way back. However, my wife’s bag could still not be found. KLM implies this was given to a delivery company on the 26th. Yet, no one contacted. Trying to arrange a return to us in the UK also appears to be a problem. No one is prepared to call this delivery company to return the bag.

All calls to KLM so far are met with “go to our website” directions. All email addresses listed on their various websites bounce back the emails.

We know we can claim for compensation but nothing will assuage our feeling of horror, disgust and disappointment. There’s no empathy shown and you get the impression no one accepts responsibility for this mess. You can’t get beyond the front facing staff to let someone know about the urgency of a situation. There appears to be no system to deal with emergency situations.

We are returned to the UK yesterday, having wasted 4 days in Berlin. We couldn’t enjoy the stay and attend the events we planned.

Your two disappointed customers.

2 Lost luggage. 8 aug to 12
Sitting in rome.
Klm can’t seen to figure out where it is there
How to get it to
Multiple calls
Emails.
Baggage handler Co phone doesn’t work
Important meds in bag now needed
No one has answers nor do they seem to care
Ruining my vacation
No clothes
I’m not in an area where I can by reasonable clothes and I’m not prepared to wait several months for refund if I even get one
Rhe bags are distinct and not hard to locate
Klm has lost my total respect and support
Failed customer service

I have not had my luggage for three days and the information being shared was false. Spent hours in the Rhodes airport waiting.

Hello my name is dayib I live in Africa especially somali I need to travel suriname I have visa but the problem is I don’t have transit visa in Netherlands we are group more than 15 people how we solved it this problem we need to travel (KLm) we can go anywhere to came klm

Why can customer service not tell me what flight I can rebook from Amsterdam to take my small dog onboard? Rejected for first flight with no reason, paid another £200 to change flight and rejected within one hour and customer service cannot help me!!! Were do I get the required information??

My wife paid $877.20 around trip from Orlando, Florida to Budapest Hungary. She got sick in Hungary. She did not use her return back trip. I am her husband I paid another $357 rescheduling to come back on August 23, 2022 but she still under medical treatment. We paid twice for return back to Orlando Florida amount total $438.6 + $357= $795.6 just for return. We did not receive our refund, shame and shame. I hope billing dept refund us and I hope the CEO examine my complain

On December 10, 2021, I purchased a ticket from Vancouver to Bologna, Italy, returning from December 19, 2021 – January 1 , 2022 through CIBC travel but paid for the upgrade to business class directly through the KLM website.
I had no problem flying to Italy, however, when coming back upon boarding the plane, they had to change to a smaller plane and I was bumped out of my Upgrade seat and returned back to economy.
KLM said that they would give me a refund on my upgrade along with additional compensation.
After months of reviewing my claim, KLM then told me that they cannot give me the refund and I will need to go back to CIBC (the travel agency) for that.
I have paid $163.59 to get to economy comfort and iI paid an additional $615.66 to get a Business class seat

It has been almost 10 months now, I have tried to contact the CIBC; however they have directed me back to KLM , and KLM will not be able to do anything for me at this time. I have tried to contact them by telephone, emails, messaging, Whatsapp in the last 10 months.  No one has responded.
Anne, I would really appreciate it if you can help me out. I’m getting very frustrated when they would not deal with this.  I’m very disappointed that such a big airline promised to pay back and then refused!!!

KLM-

Why are you ignoring people’s requests for information about their lost luggage?

At least let people know you are working to resolve this situation.

The CEO doesn’t even care; he’s leaving soon anyway and giving the problem to someone else.

KLM- We want our bags!

You will not give us a PIR number, can’t get through to anyone.

What kind of company is this that’s robbing people of their luggage ? Schiphol is a mess.

You’ve ruined our first vacation in four years.

What is the CEO doing to ensure WE will receive OUR luggage?

I see a class action lawsuit in the future.

I am a disabled traveler and need assistance on/off the plane and during the flight when I have to use the restroom. Unlike any other flights that I have been one, KLM will not reserve my seat with my my aide and 2 children without me paying $30 USD per person per leg of flight, which will be an additional $240!! This is obscene. KLM has to do better for disabled travelers who already have to pay more to travel by virtue of accommodations.

KLM left me stranded at Nuremberg. My flight from Austin TX was delayed 4 hours causing me to miss my direct flight to Dresden. KLM booked me on KLM1887 to Nuremberg… Lufthansa 153 to Frankfurt… Lufthansa 216 to Dresden… except they didn’t! First, KLM1887 arrived late, just moments after Lufthansa 153 departed. Lufthansa said they would have waited for me if they knew I was coming but KLM never actually booked it. So I was stranded in Nuremberg with no flight due to KLM’s incompetence. I expect them to compensate me, first they can pay for the train to Dresden and that’s just the beginning.

I am a business class customer who recently flew from Amsterdam to Chicago and 3 pieces of luggage never arrived in Chicago. Still days later no idea where bags are per the tracking app. This is unacceptable, especially since I paid a premium price for my airline ticket. I cannot get anyone to help me either. If this is how you treat business class customers I will choose a different carrier going forwards for my travels.

On 17 June 2022 I was denied boarding due to my manual wheelchair. I arrived at the gate and was scolded by the gate agent for 1) the inability to walk 2) for not having requested assistance. I requested assistance days before my flight via email, phone and in person at check in. There were stairs to get into the plane and no lift bus was requested. We were then rebooked for the next day without any compensation for a hotel, transportation and such. KLM representative handed us a pamphlet and stated KLM is not responsible. How can that be?

On 02 June 2022 KLM handed me my wheelchair broken in half at my arrival in Amsterdam. Said sorry, instructed me to file a claim online and wished me good luck. I submitted the claim but KLM has been silent. Breaking someone’s wheels is the equivalent of taking someone’s ability to walk. It was almost impossible to push my chair and it is still causing great discomfort. I was given no resources on when I could get my chair fixed nor how I will get reimbursed for it.

I need my luggage KLM! I’ve been stock in Dakar for 5 days waiting for my luggage. What kind of airline is this?! I need to proceed to my next destination. I will express my disappointment on social media upon my return to Maryland. Deliver my luggage ASAP! PTL6DY/ DSSTK20742/ KL508817. My local numbers in Dakar are 221778677866 or 771980297. I am emailing my Congressman to investigate KLM and Air France. This cannot continue.

I was denied boarding KL1818/KL 877 flight from Berlin to Mumbai on 27.10.2021(under booking code:TYFF5V). I have lodged a request for refund under C-4552527 and C-4677402. Customercare of KLM has, of late, started sending in-built replies that they are not able to trace details. I have sent email to ‘refunds.india@klm.com’. They have also not responded. This is not justified. There appears to no ‘check and balance system’ in your organisation (KLM airlines). This brings down your credibility as a service provider which is not concerned for their customers. The approach will not only impinge your reputation but also your business prospects in the long run.

Dear KLM
You sent me an email on 13 March with a Refund code of 570-ACD5F9729103 stating that a refund will be credited to my bank account. Unforutnately I have not had the money returned to me. Please could you resolve this matter. Furthermore, what is most annoying is that I am unable to email KLM and chase this up, which I think is a little unfair considering this was your initial choice of communication with me. Regards
Sian

I had excellent service from flight attendant Jasje Van der Vecht on AMS to ATL Oct 9th. She was absolutely delightful, helpful, friendly, caring, and very professional along with being a fun person with a great personality. She deserves recognition for a job well done – actually she went above and beyond.