|
Name |
Title |
|---|---|
|
Sebastian Siemiatkowski |
Chief Executive Officer |
|
Michael Moritz |
chairman |
I need to talk to somebody about a purchase that is defective merchandise and fraud and possibly from a sweatshop somewhere I could never return the merchandise the merchant cannot find me with your account number I need this reported ASAP. I’ve been trying to deal with Klarna they keep denying me at your phone number this is adjust and I need something done. It clearly states that you have the peoples back in case of these situations I have emails and all documentation of proof.
Francie Belote
Dear Ms. Kelsy, I realize that your company must have guidelines and along with your guidelines, there needs to be some common sense and a human factor. As a previous retired insurance agent of 26 years asnd two agencies, I can understand the guidelines. As a consumer I do not. I had some medical issues and am now restablishing my credit. As you can see, over the last 6 months that I have spent cloose to $3400 through the Klarna app, have ALWAYS paid on time, and most often paid off my debt to Klarna early. I did a one-time card just to see what I would be offered and I was appalled, but did it anyway to show good intentions, though I could have just paid it in full. It’s unfortunate that Klarna doesn’t base at least 90% of their purchase power on the customer’s payment history over at least a 6 month period. I am disappointed in Klarna and most likley will no longer be using the app to purchase, as I use another app as well without lowered purchase power and am allow to pay over 6 payments. I am also fully aware that it is irrelevant to Klarna as to wether or not I use their services, as I am just a drop in the bucket to them. I am positive that absolutley nothing will come of my response to you which will make a statement. I appreciate your computer generated, I could careless, but quick response to my most likely, land on deaf ears concerns. Sincerely, Ms. Belote (not Francie, unprofessional)
Wed, Nov 2 at 1:06 PM
Francie Belote
To:
Klarna
Wed, Nov 2 at 1:06 PM
Dear Ms. Kelsy,
I realize that your company must have guidelines and along with your guidelines, there needs to be some common sense and a human factor.
As a previous retired insurance agent of 26 years asnd two agencies, I can understand the guidelines. As a consumer I do not.
I had some medical issues and am now restablishing my credit. As you can see, over the last 6 months that I have spent cloose to $3400 through the Klarna app, have ALWAYS paid on time, and most often paid off my debt to Klarna early. I did a one-time card just to see what
I would be offered and I was appalled, but did it anyway to show good intentions, though I could have just paid it in full.
It’s unfortunate that Klarna doesn’t base at least 90% of their purchase power on the customer’s payment history over at least a 6 month period. I am disappointed in Klarna and most likley will no longer be using the app to purchase, as I use another app as well without lowered purchase power and am allow to pay over 6 payments. I am also fully aware that it is irrelevant to Klarna as to wether or not I use their services, as I am just a drop in the bucket to them.
I am positive that absolutley nothing will come of my response to you which will make a statement. I appreciate your computer generated, I could careless, but quick response to my most likely, land on deaf ears concerns.
Sincerely,
Ms. Belote (not Francie, unprofessional)
Show original message