Chief Operations Officer
Yum! Brands Chairman and CEO
We had dinner at KFC Hanes Mall Blvd, Winston Salem, NC on Sunday, May 19,2019 between 5:30&6:00pm. The young man that took the order was out of it. I asked questions about the $5 fill ups and it was like he was bothered. No customer service personality at all!!!! My husband watched as he packed the orders, and he mixed side items and didn’t give eating utensils. Then I went back to get my cookie. He was like I gave you a cookie. I said yes you did but we had two orders, whew. Then my husband had to go for silverware. What an experience! Another customer left out swearing! Another customer had to go for silverware. Not sure what the young man issue was but he should NOT be taking orders. What a turn off.
A couple of weeks ago we enjoyed an 8 piece chicken only for $13.99 at KFC, Newport TN. A few days later I stopped into the KFC, Greeneville TN and they wanted $18.99 + tax for the same 8 piece chicken only, $5.00 + tax more. I then called around to check prices for the same 8 piece chicken only: Erwin $16.49 + tax, Johnson City $16.41 + tax, Rogersville $17.00 tax & all. While in the Greeneville KFC I asked them why I would want to pay over $5.00 more for the same meal we had 2 days earlier. I also brought to their attention that we ate in there last year and the chicken was black, hard, and dry. We were so hungry I did not want to even take the time to go back to the counter and complain. I relayed our experiences to your corporate headquarters a week ago, and 5 days ago I got an email response saying how much they want to make us happy customers and appreciate our comments. 5 days of silence. I believe you do not care. Maybe other folks will feel the same way and vote with their feet. Your Corporate HQ Master Price List says they should be charging $13.99. Why the gouging? 1 out of 5 restaurants I checked on is complying with your company prices. The rest are gouging, and honestly, the $13.99 seems a little high.
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