Where is Kay Jewelers Corporate office Headquarters

Kay Jewelers Headquarters Address and Contact

  • Address: 3265 W Market St Unit 220, Akron, OH 44333, United States

  • Phone Number:
    +1 330-867-1557

  • Fax Number: 330-668-5187

  • Email: Click Here

  • Number of Employees: 18000

  • Established: 1910

  • Founder: Henry Shaw

  • Key People: Lynn Dennison

Kay Jewelers Headquarters Location & Directions

Kay Jewelers Headquarters Executive Team



Lynn Dennison

Chief Legal & Transformation Officer

Virginia “Gina” C. Drosos

Chief Executive Officer

Oded Edelman

Chief Digital Innovation Advisor

Mary Liz Finn

Chief People Officer

About Kay Jewelers, History and Headquarters Information

Sterling Jewelers was founded in 1910 by Henry Shaw in Ohio. It is a US-based subsidiary called Signet Jewelers with stores in different countries of the world. Kay Jewelers has a chain of retail stores in the United States with different pieces of jewelry for men and women.

The Kay Jewelers offers the products for online purchasing. They also sell customized pendants and accessories when orders are placed. The offers are available at occasions and many sales are lined up with offers from original prices.

The company offers more accessories like earrings, bracelets, rings, watches, and other ornaments for women. They also provide accessories and ornaments like watches made of silver, gold, rose gold, white tone, and in other metals.

The headquarters of Kay Jewelers is located at 3265 W Market Street, Akron, OH, United States. There are around 18,000 employees working for the stores at various locations.

Kay Jewelers Headquarters Photos

  • Debbie says:

    I recently had the biggest disappointment told to me:
    My engagement ring of 52 years
    Was stolen.

    I took my engagement ring to Kay’s to be sized as it no longer fit well.
    On the way of being sized the truck was robbed of a bag of Jewlery mine was one of the pieces.
    I was notified “heartbroken as I was that Kay’s would allow me to choose a ring similar to mine which is what I would have wanted.
    I did not pick any ring from inside the case the employee took two rings out of the case, one being similar to my ring .
    One of the rings happened to be a 1ct diamond solitaire
    We were told that my ring was 1/4 ct
    Mine was 1/4-1/2 ct
    When my ring was purchased my ring came with papers to be registered or authentic
    Which didn’t play any part on my ring
    At that point I was told I was getting a larger diamond
    That was said in poor taste and very unprofessional
    I’m feeling at this point that my ring doesn’t mean a thing to them other then to replace it and be done with it
    Due to the diamond I wanted the protection plan
    I don’t have my ring any longer to protect so I wanted this ring protected
    I was turned down
    I purchased 3 necklaces, diamond earrings, also a diamond band all with the protection plan
    Tried to get it on a gold chain but was told there was no protection plan for that chain

    I will continue to shop at Kay’s
    For my family but with a bitter taste in my mouth

    That may have been the best decision for Kay’s but certainly not for me
    I would appreciate a response from you
    Thank you

  • Tina b kelley says:

    I’AM Upset my diamond ring center stone! It’s smaller and not as thick of a diamond like my original one.
    After my 2 kt fell out of the set.
    Replaced its 2 times! Not happy still! Thumbs down totally !! Bs times a 100.Not as as good of quality either!

  • Anonymous says:

    Do any of the complaints below ever get an answer? I have an outstanding issue about refund cheques. I am from Toronto and happened to visit relatives in Fort Wayne. My sister and I bought some jewelry but wanted to cancel the lifetime protection warranty. In the fine print, there were some restrictions and impossible things that needed to comply to. Coming from Canada, this is not possible. That was November 17th 2023. To this day, I have not received it. While Kay can charge a Canadian-based credit card, they cannot issue a refund to the same card because their system will not take a Canadian postal code. Seriously? It is now 2 months and still waiting.

  • NATHAN DAVID says:

    Kay Jewler website frauded me out of $130. I tried to place an online order but the transaction failed. It was a two payment method transaction. The larger payment method submitted but the smaller one, on a different card rejected, the Kay web site claiming that I had submitted incorrect card information. After I re-entered the second payment method the Kay web site then resubmitted to both payment methods despite that one had already been charged. The repeated charge in my VISA got flagged by AI detection as fraud, and locked my card. I never did get the transaction to complete, yet my credit card was billed as a completed transaction for the first payment method that got submitted without an order ever even being completed. I called customer service for help. She showed nothing in the system for the $130 charge to my VISA account (which my card now company shows as a completed transaction). The Kay customer service person said that the $130 was only a pending at worst, because charges are not actually submitted until the items are picked up. That is not true. That $130 is showing on my card as a completed transaction. I did trust that customer service person and successfully place an order for my mariner’s cross pendant, the whole balance on my other card because by this point my VISA was blocked pending an investigation for fraud for multiple submissions.
    The order that I placed by phone already shows the completed transaction for the full amount of my phone order, despite that customer service said transactions only actually submit after items have actually been picked up. I have not yet picked up that order, so customer service was misinformed or just lied to me. My pendant has not even arrived at the store yet to be picked up! Kay has absolutely no link nor email by which to resolve this type issue, so I will probably have to report Kay Jewelers to the FTC and the FCC for fraud. All they care about is getting your money! I have yet to EVER make a purchase from Kay that someone did not either overcharge me or just submit a bogus charge, as in this incident, except that, so far the telephone order appears correct, other than that it has been billed as a completed transaction that has not yet even been picked up. Never again Kay! Facebook friends going to hear about avoiding Kay at all cost!

  • Michael says:

    I have been a victim of Fraud and Kays Jewelers did nothing to resolve my issue, when all they need to do is check the cameras to see who committed the fraud. Stay away from this company at all costs, they are a scam and a huge rip off. Not worth your time.

  • Michelle McNees says:

    I am extremely dissatisfied with Kay Jewelers. My husband purchased me a ring in April 2023. I was not told that I had to bring my ring in every 6 months for the jewels to be guaranteed. Even so, one of the jewels fell out of my ring. We have not yet purchased the lifetime guarantee, that only covers the metal apparently. If I do not purchase the warranty, it will cost me $450 to fix a ring, that was purchased for me less than 9 months ago. I will be purchasing the warranty, but that will still not cover the jewels. I will purchase the warranty, because apparently the craftsmanship of Kay’s jewelry is so cheap that it will not even stand up for 1 year. I would not recommend Kay to any friends or family, in fact I will tell this story to everyone. Kay does not stand behind their jewelry for even 365 days.

  • Kristina Pye says:

    I am extremely dissatisfied with Kay Jewelers customer service. I ordered some jewlery for my sister’s birthday last month to be shipped to Kay Jewlers at 12 Oaks Mall in Novi Michigan. I received an email on Friday, December 29, 2023 stating that my jewlery was ready for pick up and if I did not pick it up within a week it would be shipped back. I went to pick up my order on Saturday, December 30, 2023 to find out that the store was closed because the system was down. So I left. I called customer service on Tuesday January 2, 2024. The representative called the store and to her surprise it was a busy signal. The representative never sent me anything in writing stating that she was going to extend my pick up date due to the store not being open. The representative also said that she was going to have the General manager reach out to me and I have yet to hear from them. On Wednesday, January 3, 2024 I called a store across the hall from Kay to see if the store was open and the sales woman said no, it has been closed since December 30. I also reached out to another Kay Jewelers in my area January 3, 2024 and the manager called the store and could not get anybody. On Thursday, January 4, 2024 I drove to the mall and the store was still closed so I called customer service and she was not any assistance because she told me the exact same thing the other representative told me on Tuesday, January 2, 2024, they she will send the GM a message. I’ve been receiving emails stating that if I do not pick up my jewlery it was going to get sent back into inventory. I have asked both representatives for my item NOT to be shipped back. The fact of the matter is that the store supervisor could have called me from an alternative number to inform me that their systems were down and sent my item to another store for me to pick up. What I don’t understand is that this company took my money REALLY FAST but is giving me the run around regarding my merchandise. Never in my life have I had such PISS POOR SERVICE from a jewlery store. NO I DO NOT WANT MY MONEY BACK! I want my merchandise. I really hope you do not treat all of your customers this way. Like I told the representative I don’t care if I was spending $2.00 or $31,000. I am still a customer. Please contact me regarding my merchandise tomorrow. Thanks!

  • NKD says:

    I have been a customer of Kay’s since 2011. Have had Kay’s cards since then. Every time I go in comenity has closed my previous card and I have to start again. This has resulted in me not being able to get SCRA benefits. Comenity is not helpful at all. They are an awful company to deal with. Unless you can afford to buy outright, I would absolutely avoid using their creditor for purchases. They are impossible. Absolutely disappointed. PS. Comenities best interest rate at the moment is a lovely 32%. Ridiculous.

  • Paula Louise Miller says:

    Why won’t you jewelry hold up better? My wedding rings, anniversary band etc keep turning my fingers black. My bracelets keep breaking matter how little I wear them.
    I want my JB ROBINSON BACK.

  • Kristen Lunsford says:

    If you are ever in the market for jewelry I recommend you go anywhere else BUT Kay Jewelers.

    I got my wedding set back in April of 2018. I LOVED my wedding set. When you get married you think that you’ll have that ring forever. Wrong. 3.5-4 years into having my set the stones kept falling out. Keep in mind that I spent thousands of dollars on this set.

    The original set was sent off the repair shop 3 times for the diamond falling out. Every single time they sent it back it happened again. Eventually, Kay decided to replace my rings which I was so thankful for at the time because of all the issues I was having with my rings.

    I picked out a new set and have had that set for around 3 years and wouldn’t you know. Problems. I send my rings off every so often to have them dipped to retain the white gold look which should last up to 6 months. After a while the finish will rub off and the yellow gold is visible. So, I sent my rings off a few months ago to have them redipped. They come back two toned. I now have one wedding band that is white gold and one engagement ring that is yellow gold. I took it back to to the jewelry shop to inform them that I did not originally have a two toned set. Both rings are supposed to be white gold. They send them off again, come back and are still wrong. I send them a third time and the ring looks great. It’s sparkling, it’s beautiful.

    I wear the set for 1.5-2 weeks. I wear them all the time, I don’t take them off, I don’t use harsh chemicals. After the 2 weeks the engagement ring is once again completely yellow gold while the wedding band remains white gold. I take it back AGAIN and was told that they would have to replace the set because the finish would not remain on the ring.

    At this point I’m at beyond frustrated and disappointed with the service I have received with Kay. I have called Customer Care more times than I can count and every time I have been told that someone will call me back however I have never received a call back. When the rings come in from the repair shop, the employees should call you to inform you the rings are back, which has also not been happening. No one from Kay has showed an ounce of sympathy for the issues I have faced with their products. Having to replace 2 wedding sets within a span of 7 years is a little ridiculous if you ask me.

    How is anyone able to hold sentimental value to a wedding ring that you are unable to keep.
    Every time I get attached to it it’s taken away. Every time it’s sent off to the repair shop it’s gone for 2-3 weeks. At this point I feel like Kay has had the rings more than I have.

    This last time I asked for a refund in hopes to go to another jewelry shop and buy a better quality ring. After waiting 3 weeks (which keep in mind was 1 week AFTER the promise date) I was told that that is not an option. I can only replace it.



  • Scott Riley says:

    I have been a long time customer with Kays been to stores all over the United States but the Kay’s jewelers in the Tyler Texas mall has the worst customer service ever. The manager in there is a black lady. I have been in there three different times and all three times, that lady has gave me problems starts an argument treats me terrible. She even put her hands on me today and I told her to go back to the other side of the store and she insisted on getting closer and aggravating me so I left the store and I will never be back.

  • Anonymous says:

    Walking through the mall today my youngest was having a melt down. I was at the mall alone with my 4 young children and had to pull the one having a melt down by his had. (I am professional trained on doing this without hurting the child as I am a sped paraprofessional). One of your employees came storming out of your store calling me a bad mother, telling me I don’t know what love is and my children should be taken away. I told her if she felt this way to call the cops. I then tried to walk away. She continued to scream at me so I told her where to go and what to do in a not so kind way.

    Because of this I will no longer be shopping at ANY of your stores and will be taking my business elsewhere. Your employees should know what to do in a situation where they do not agree with what is going on and know how to approach the situation.

  • Elva Giron says:

    Is the kay jewelers vault sale real, like the rings advertised on their site on Facebook??

  • Elva Giron says:

    Is the kay jewelers vault clean out sale real, like the $6.99 rings seen on their site??

  • Unbelievably Pissed says:

    Every Cuss Begins With Kay…..

    I can’t believe that I am in this situation with Kay Jewelers.
    My husband decided several years back to upgrade my wedding ring and made the biggest mistake ever to go to Kay.
    To fast forward through this painful process, I selected a ring and within months something would happen to the ring, mostly involving a diamond falling out and the ring would have to go to Kays repair process.
    At one point, Kay would have the ring more than me because the ring would stay in the repair shop!
    I would decide to trade the ring in and then the process would start all over again: select a ring, diamond would fall out and back through the repair process.
    After 4 or 5 rings, sorry I have lost count, this last ring was not an exception to this revolving process.
    A diamond fell out, I brought it back to Kay and then I decided to trade the ring in; this time to alleviate this repair revolving process This time, I selected another ring that I really, really liked. Actually, I loved, this ring.
    I had two bands added to the damaged ring, and now since it belongs to Kay, I was told that the bands will be separated from the ring and returned to me.
    I left the store on August 15th, with the new ring…excited and waiting for the call to pick up the bands that were on the old ring.
    I got the call to pick up the bands and on August 22nd, one week later, I went to the Kay store to pick up the bands from the “old” ring. I talked to Sheryl because I was concerned that I did not have the service plan for the new ring because with the purchase of the new ring, I had exceeded my credit limit and I did not want to apply for additional credit just so that I could get the service plan on the new ring.
    Mrs. Sheryl assured me that the ring was covered, and I could come back within a year and purchase the service plan for the new ring.
    The new ring was cleaned and checked, and I left the store happy and content with the new ring and the old bands. And then…….
    On August 29th, I was asked to be a conference speaker to a group of Educators. I have been a Doctor of Education for many years and I was really excited and humbled for this opportunity.
    As I was speaking at the podium, I hear a sound that resembled a coin hitting the podium.
    When I looked at the object and saw the diamonds, I realized that it was the center of my new, 2-week old, ring!!
    How embarrassing. How appalling. How upsetting. How humiliating. How mortifying. How……all of that and then some….
    I got to the end of my speech, but it was obvious to all that something had happened.
    I apologized to my team. I explained what happened.
    I was able to change clothes and I headed straight to Kay Jewelers.
    I arrived around 4 and explained my situation as calm as I knew how to Lawrence. We decided to repair the old ring, but it had to be sent to the home office and would take 6-8 weeks to repair and I would return the new ring that I had only purchased 2 week ago.
    Lawrence tried several times to process the return, but the computer would not allow him.
    He would get to a certain point of the return process and would get an error message.
    I called 1-800-527-8019 and talked with Ms. Kim who understood my plight and also gave me a case number.
    After staying at Kay until closing, Lawrence could not print out a receipt to show that the ring had been returned, so he gave it back to me and I left the store looking like a sick puppy and feeling like I had been in a heavyweight fight with Floyd Merriweather…battered, beaten and severely bruised.
    After not getting any sleep, I went back to the store on Saturday morning.
    Mrs. Sheryl was there. She explained that she was told about my situation and we decided to try the refund again. I gave her my credit card. I gave her my debit card (My debit card was charged $16.50 on August 15th) and guess what happened?! The refund was not processed, and at a certain point, she received the same error message that Lawrence kept getting on the night before
    I left the store even more battered, bruised and beaten and pissed at an all-time level.
    Sunday, I decided to stay away from the store and I also decided to get an attorney involved after the Labor Day Holiday, which was Monday.
    I did not get much rest worrying about this situation the entire weekend and it seemed like the longest weekend of my life.
    Tuesday, out of embarrassment, shame and also lack of sleep, I did not go to work and decided to call Kay at 1-800-527-8029. I gave the representative my case #, explained the entire situation again, and then decided to put all of this in writing.


    If I do not get a call back from Kay today, soon, within the next hour, I am headed to my attorney’s office which I may do anyway.

    Yes, EVERY cuss begins with Kay….

  • Kimberly VanApeldoorn says:

    I purchased my wedding rings last September and while I am happy with the rings, I am extremely disgusted by the practice of getting charged for a payment protection plan that I did not authorize, but am told by Kay’s customer service that if you activate their card or pay your bill online, you are going to be charged. In my case, $30 extra dollars a month. Isn’t that sweet of them? I plan on telling everyone I know, work with, or speak to not to do business with a company that abuses it’s consumer base like this.

  • Kathleen Todd says:

    I had ring sized about a year ago at Kay Jewelers in the cranberry mall in Pa. It was worn about 4 times and the shank cracked. I was charged $157.00 for the repair. It was a brand new ring never worn when it was first sized at Kay’s. It was not bought at Kay’s. That shank should have never cracked if the workmanship was done right, I have had many rings sized and that has never happened. When I said I was upset about the charge and the quality of what was done, the clerk referred me to the “assist manager.”. The first thing he said to me was there was a piece taken out of it and we did not do it. I responded I didn’t do it and questioned him if he was accusing me of doing it, but his response was no, but it was not done by them. He attitude was inappropriate as well as he was very rude. I have a strong suspicion that whoever sized it, cracked it and he covered it up, that was why it cracked as it was very weak at the shank. Also I took a Gold chain in for repair and asked for a larger clasp and the same clasp was on it when returned. I was charged for it. I never made issue as I was so glad to have it back. I will never shop or take anything there for repair to a Kays again. They are not for the customer, just out for the money. Really I paid for 2 sizings, since the first was poorly done

  • chriss whittemore says:

    brought a movado high end watch from you awhile ago stopped working needs battery , was sent out on 6/24/23 with a promise date of 7/24/23. get call on 7/28/23 needs battery and a repair pin. and this being well past the return promise date, than get call few weeks ago saying i would have to pay for repair and battery. this watch did not need a repair when sent in just a battery. i have had battery replaced in past with no charge seeing all my jewelry i buy gets the extened service. which i paid for . so why i am being charged makes no since. i have spent over 38 000 with you people and now if i pay for this i am done. i think being so late as it was promised charge should be waved anyways. so if 52.00 means losing a good customer that is your choice. and i will give poor feedback when ever i can to the tilton n.h store.

  • Paula L Miller says:

    I will never ever trust lay jeweler’s again. They have lost my mom’s aquamarine stone and claims I picked it up. I know I did not and it seems even corporate doesn’t care either.
    I’ve spent 10’s of thousands of dollars with them. NO MORE!.

    • Angie Simpson says:

      I just sent my wedding set in for routine care and was notified the package disappeared. I spent 2 hours today looking at rings that were not the quality or the value of my set. They no longer have anything comparable to my ring. I left sick to my stomach and I am devistated my ring is gone.

  • Jodi says:

    Bought a ring for my fiance. It has broke 3 times.

  • Terry prechtel says:

    I received a ring in the mail today. It doesn’t belong to me. It was addressed to me. I’m not sending my credit card number

  • Terry prechtel says:

    I received a ring from Kay jewelers in the mail addressed to me.

  • Diane lynch says:

    Kay Jewelry denied me to return merchandise because they say I am responsible for the date they mailed the merchandise to me. Not the date I received the merchandise. (ex) I ordered the chain 5/21 kay Jewelry mailed it out 5/22/23, even though do not have my order in my hand because it’s being mail out. I should not be responsible for it.

    Online chat
    Hello! My name is Michelle M., and it is my pleasure to help you celebrate life and express love today! Before we get started, may I please have your full name, phone number, and email in case we get disconnected?Deeej04@aol.com Diane Lynch 917-535-0034
    May you please research when I received this product
    Thank you for the screenshot. Yes, I can, one moment while I research the order
    I am trying to return my order be it’s to small for my husband.
    Thank you for waiting Diane
    I don’t feel I am responsible for anything until I have it in my hands
    I see the order was delivered to you on 5/23/2023
    Ok that’s not true but let’s go with that date today I tried to return the item and was denied Today 6/23/2023
    I apologize for the inconvenience. Did you try to return the item in store?
    I understand. The return window begins the day the item ships which was 5/22/2023
    I just tried to create a return label for you and received this message:
    There are no eligible item(s) to return from order 10000956244555.
    Hollow Miami Cuban Chain Necklace 10K Yellow Gold 22″. Quantity: Price:$2,519.99
    This order is outside of the return window.
    No I am not responsible for an item until I receive it Honestly I didn’t receive the item until 5:25/23
    I apologize, per the return policy:
    “Return your online purchase by mail up to 30 days after your purchase was shipped.”
    The item is eligible for up to 60 days from the day it was shipped
    I can understand walking out a store with an item. I am responsible for Kay Jewelry mailing and I am responsible for returning the item. Tell me what is Kay Jewelry responsible for
    I apologize but the item is no longer eligible for return. I even tried to create a return label for you but the system will not allow (the message I provided earlier in this chat). The item is only eligible for exchange I am sorry 60 days may you please clarify. If you’d rather exchange your purchase for something new, great! Simply bring it into any KAY (or Sterling Family of Jewelers location) within 60 days after your order was shipped (within 30 days for watches).
    No, someone can override that. I am not at all understanding, your policy making the customer responsible for not having their merchandise. Is horrible. This is poor customer service.
    I apologize but it is not eligible for return
    If I received the merchandise there would be no argument. I cannot be responsible for merchandise until I receive it.
    The item is no longer eligible for return. At this time, only option is to exchange the item
    How can you make me responsible for merchandise I do not have. Anything can happen to this merchandise and you are holding the customer responsible for something you mailed out.
    You can override that because I didn’t mail it Kay Jewelry did
    If the item was never received, an investigation would be opened with UPS because the item is over $1,000.
    Why am I responsible
    When the item is over $1,000 a signature is required
    The item was shipped on 5/22/2023 and that is the date the return window begins
    Not when the item is received.
    That would be jewelry issue. I am not responsible until I receive it. You say 5/23/23
    Policy, as it reads on Kay.com, states the time clock begins the day the item is shipped.
    Explain you are responsible for something you don’t have and it’s out of your control to mail.
    return your online purchase by mail up to 30 days after your purchase was shipped
    What are Kay jewelry responsible for
    It has been more than 30 days, the item is no longer eligible for return only exchange at this time
    You mailing the item not me. How ani responsible.
    That is the return policy at this time
    Details about the return policy can be found at kay.com/kay-returns-exchanges?icid=FOOTER:Returns
    Is there anything else I can assist you with tonight?
    It’s just one day. You all can give the customer a one time waiver. I will never understand how I am responsible for what you are mailing.
    I tried to create a return label for you but the system will not allow it. The item is no longer eligible for return. Ask your manager
    I have researched the issue for other options and the only option available is to exchange the item.
    I am sure there is someone above you that can override this.
    I need to speak to your manager or escalate this higher
    The only option available is to exchange the item, that is why I tried to create the label for you. That option did not work
    Are you denying me a manager
    I can place your name on the call back list. The timeframe is 24-48 hours for a call back. Would you like for me to add your name.

  • Bonnie Lee Stone says:

    My husband bought me a bracelet, I don’t work I stay home and I do no physical work at all as I have COPD and don’t breathe well but my bracelet broke two times on the second repair they said it couldn’t be repaired. Of course the ones in the store were more expensive we can trade and pay the difference so we did. Then this one breaks they fix it a few months later it breaks again they fix it now both times links were taken out so it’s tight to my arm I was never given my gold links they removed now it just broke again!! Now it’s likely it cannot be repaired and we are just out because no more links can be removed!! I’m a very unsatisfied customer!! Telling my aunt at a shower she shows me her chocolate diamond ring she bought had them clean it and it’s now looking aful!! Is this normally how you do your customers? We pay a lot for your jewelry to just be taken to the cleaners with expensive JUNK???? I feel my bracelet should be replaced at no extra charge we aren’t rich!! I will wait for a reply before I take this farther!!

  • Robert Miller says:

    I’m very upset with the Clarksville, In store. My wife broke her insured necklace why we were on vacation from Kansas we asked if they could take care of it or should we wait til we got home they said they would take care of it. We dropped it off Dec 18th didnt receive any emails finally I called Jan 8th they said its here in the store waiting for you to pick it up I told Sarah that we lived in Wichita and was told it would be shipped to us here she said she wasnt aware of this then I requested a phone call from the manager and today is Jan 12th and still havent heard anything from anyone. We have done alot of business with your company and have never been treated this poorly and still havent received the necklace

  • DS says:

    I have never seen a company treat their customers as bad as Kay. I purchased a ring (online exclusive) for my wife for Christmas and I got the wrong size. So the Friday after Christmas we went to the store here in Ashland and was treated like we were bottom of the barrel scum. They literally told us they cannot and will not help us. So I chatted with a few people from Kay through customer service and they told me to take it to the store and exchange it. I told them that store told us that they cannot take it because it was an online exclusive. So the representative told me that I can return the ring and they will refund my money. I told her that I didn’t want to return it and just wanted to exchange for a bigger size. She says that Kay doesn’t do exchanges for online orders and that I would have to send it back to them, wait for them to inspect the ring, refund my money and then I could purchase the ring online with no guarantee that the ring would still be available. So I decided that I would just order the ring now instead of taking the chance of it being in stock after they do their song & dance after I send it back. I go to order it and to my surprise the ring is now more than double the price that I paid for it. So again, I chat with a representative online and she tells me that I have to purchase it at the current price and I can’t get it for the price that I paid for the ring in the first place. I have NEVER seen a company treat a customer like this. So I guess my wife will keep the wrong sized ring because I’m not paying double and I don’t trust them to actually refund my money when I send back the original. I doubt that their home office will make this right even though at the beginning of their return policy is says, “If you’re not happy with your purchase, we’re not happy and we want to make it right”. So Kay will never get my business again and I will be telling everybody that I know about this interaction and I will also be posting it online to every social media outlet that I’m part of.

  • Jeff says:

    I’m writing to voice my concerns about Bowling Green Ohio location customer service. When you tell a customer it’s there fault there wedding set is damaged and tell them they wear it to much, then they come home crying…that is a real problem. Then when you try and get to the bottom of the situation the store head manager calls you and calls you a child and inappropriate. It doesn’t matter if your purchases cost 10 dollars or 10,000 dollars. You don’t treat customers that way. I will never be doing business with any Kay jewelries even again. Closing all accounts permanently. I will be contacting corporate.


    Kay Jewelers is quite possibly the WORST customer service I’ve EVER dealt with!! From the store level to the cust svc. department I called. I have 2 pieces of jewelry costing approx. $10,000 and over the last 20 months, have had it in for repair 6 times!! The clasp never stays clipped and was told by the rep that “the safety clasp works, so just see how that does”….SERIOUSLY?? and what if it doesn’t????? I should just “take the chance it does” with a $5000 bracelet????? I couldn’t even believe she said that to me and I’m not even getting into the hack job they did soldering the engagement ring and bands with it! I just wasted 1.5 hours of my life sitting on the phone with the incompetent rep that couldn’t even find my account and then followed up with the “lifetime” guarantee on batteries for the Citizens watch I bought in Ohio. I live in NY and it was a tennis bracelet!!! I asked for a supervisor 5 times and never talked to anyone else and was told I would receive a call from them in 24-48 hours…….Lets see how this turns out because if it goes like the call I just had, I’ll be driving to Akron, Ohio and talk to Gina Drosos myself!!!! STAY AWAY FROM KAY, ZALES, OR JARED BECUASE THEY ARE ALL THE SAME!! I will make SURE I tell anyone that will listen NOT to think about buying the trash from there!

  • Robert Smith says:

    I am contacting you concerning my wife’s engagement ring. My wife’s ring broke we have the warranty so I took it in they said it would be 1 month to fix it. After that time I went in because I hadn’t heard anything. They then said they could not fix it but would give me store credit because of warranty so we up graded the ring and another warranty. They sent it to be sized. Said 2 to 3 weeks. After the time passed I went in then they said they couldn’t size it down to a 5 they will need to have one made it will be an additional 2 maybe 3 weeks. 3 weeks pass I call they say they don’t know when its going to come. They haven’t heard anything. We are coming up on 3 months dealing with this. I buy all my jewelry from you and this has never happened. Could somebody please give me an update. We are using Kay’s location in broken arrow ok. Thank you

  • William kalinosky says:

    Your customer service needs some real work william kalinosky

  • Kim Smock says:

    Excuse the last comment I’m on my phone. I just want to say your team in Mesa Arizona, Superstition mall are fabulous. Those women have helped my husband for years, they are friendly and go above and beyond. When I am in the mall I just have to stop and say hello which is rare for myself. Apologies for not remembering all names, Kim is the only common one that I remember. Thank you again ladies, you are a fabulous team!

  • Kim Smock says:

    I would like to say THANK YOU to every single woman that works at the superstition K jewelers in Mesa Arizona. My husband has been going there for years, I stop by just to say hello because these women are awesome and friendly, They’ve helped my husband for many years. That’s one team that I’ve seen in many years that is absolutely fabulous. Don’t lose those girls! Apologies for not remembering all their names Kim isn’t what I remember and that’s just because my name is Kim lol please give those women a Pat on the back!

  • Cindy says:

    It is terrible Kay’s uses interracial couples and LGBTQ couples in their commercials! They are trying to “normalize” this and it should NOT be normal! It is antiwhite and sets a terrible example!

  • Marla Mangus says:

    We have made many purchases with Kay Jewelers

  • Marla Mangus says:

    I lost an earring, I’m look to purchase one to make the set whole again. The SKU is:
    10WG diamond earrings
    Hearts in motion

  • Sean says:

    After purchasing a ring yesterday I paid 3299 when on the website this morning The ring is going for 1499 i will be canceling today and I will never purchase nothing from there agan i will never go back to purchase NOTHING

  • Lewis says:

    This is horrible! This is absolutely the worse experience I have ever had buying a RING!!! Straight GARBAGE 🗑️

  • Mary C. Newman says:

    Tanger Outlet store in Branson MO. Took in over $10K in jewelry to have the 6mth required check/cleaning. They refused to do it – stated I needed to come back M-F and no Holiday weekends (not posted on the warranty papers nor in the store). We work M-F and it is 40 miles away. Now they state I need an appt after we’ve voiced concerns. This is ongoing w/this store. I have a video I took from this last Sat. where they had only 1 customer in the store-cleaning their jewelry. They told me I could leave my jewelry there (40 pieces) & they would give me ONE ticket without verifying the bag contents. I am NOT about to do that but they refused to take the time to even review my pieces to ensure I would receive back what I took in. sorry – I’m not leaving a $4K ring, another $1K ring and a $1K necklace for them to lose. Each time my husband is in there he purchases another item-but NO MORE. They need to be customer service oriented-not when it is convenient for them especially when 2 of them were standing around (we wanted the store for a couple of hours and they were NEVER busy where they couldn’t have properly serviced us). We are filing with the BBB, our TV station that assists with these types of things & have called our attorney for proper resolution as a District Manager isn’t taking the time to give us return call. Believe me, we are telling everyone about, not only this particular store, but Kay’s in general.

  • Starr Keyes says:

    Hello there my husband shops at the Billings Montana store he is bought quite a bit of jewelry for me there and I had lost a diamond and had a loose diamond in my ring , and when I got my ring back it had been seized so now my concern is yes when you size up it’s going to loosen your diamonds I’m going to take it in next time I’m in the Billings area but but your billing store definitely needs late needs some management, Kama the new manager waited on me she was very rude when I said and I said what do you mean it had been seized I didn’t ask for to be seized oh I didn’t mean to say that well she did I never asked for it to be seized they didn’t even know what size decides to , so again you need to do something about the Billings Montana store thank you

  • Daniel Braddock says:

    Very rude Customer service

  • Kim Stewart says:

    I need help getting my ring back or fixed. I placed my ring at the Rome , Ga store to be repaired in June 2022. Sandy the manager and Katie working my case will not help me! I’m getting the run around.. I called today and the young woman said I have to talk to Katie but she’s with a customer. I’m a customer! They have my ring since June , they have my money and I’ve got no ring no answer….

  • Faye whaley says:

    I have a guestion. Do you sell anything 50.00 or under.

  • tj says:

    Rhonda Racine,Leominster,Mass.store, is a Liar ,a Pot Head and a Thief, I say this because I have witnessed her do all of these things in the past.She should NOT be trusted. I would testify to this in open Court,under Oath.

  • joseph buchanan says:

    never use kay jewelers you buy from them and have your jewelry cleaned and the employees never log it in when you have it cleaned and you go in to warranty a piece of jewelry and they do not waranty it kay jewelers of Oklahoma edmond branch never buy

  • Shirley says:

    I am never one to leave reviews or say negative things about a person as we never know what one might be going through. However, my experience at the Roseville mall Kay Jewelers was traumatic. I was yelled at and belittled by a worker named Dave as I was trying to return a ring where the diamond was set very crooked and would not be ready in time for an engagement we needed it for. Dave screamed at us, told us falsely that there was nothing he could do, and when we proceeded to ask more questions he yelled at us more and demanded we leave the store. After watching for a little while one of the employees Melissa came over and was able to help. She spent an hour on the phone and went above and beyond to help us get what we needed. Melissa was wonderful but unfortunately we will not be returning to Kay Jewelers or recommending them to anyone we know. This experience left us scared and confused by such a large reaction. Just thought someone at headquarters should know as this was a very difficult experience to have. Hopefully Dave can get the help that he needs.

  • Carl says:

    The phone number for the corporate office is incorrect. Poor girl at the store with the number given above, which is located in a mall near corporate, spends so much time answering the phone to redirect people. Correct number is 800 877 3616.

  • Dewayne says:

    I’ve been a costumer since the 90’s. I took a wedding band in to have it resize. The gentleman to me 95.00. I said did you fall and bump your head. I paid around 100.00 for it. So sweet KAY’S you have lost my business. UTC mall Sarasota fl. I will call Kay’s headquarters come Monday. Sincerely Dewayne.

  • Jennifer Chanderballi says:

    I went to kay Wellington mall Florida.. I dealt with Vicky sales person.. I purchased my husband wedding ring April 4 I never bought the warranty.. the sales person told me my 267,00 was for the down payment of the ring.. I received my bill from the credit card company.. when I called I spoke to someone she then told my. The sales girl added warranty to my bill.. I never bought warranty. This is very undermining and bad business. I have purchased so many pieces from this store.. shame. Will never go back.again!!!

  • Dontay Brown says:

    I’m still paying for an item that I don’t have. And it has affected my credit because I refused to pay my bill on my Kay’s Genesis card , I have returned this item.

    INGRAM PARK MALL Suite S12 6301 NORTHWEST LOOP 410 SAN ANTONIO , TX 78238-3801

    Store #: 1784
    Date: 03/15/2022
    Sales Slip #: 10964


    Product Image
    Orig Sale 2000 021822 548940 N
    Reason – RETURN (DL)
    Write a product review »
    Retail: ($524.99)

    Non-Taxable Amount
    Taxable Total

    Sales Tax

    Payment Info
    7002 CREDIT PLAN
    Auth #: 15595
    Account #: XXXXXXXXXXXX1112

  • Florence Cotton says:

    I purchased my wedding ring in 2004 in December 21/21, I took it in for resizing to be redipped and inspection. Prior to them sending it off they inspected. My receipt shows warranty no chipped diamonds and diamonds to be authentic. A month or so rolls by I haven’t heard anything I call the Visalia CA store and spoke with manager Laura. Who tells me the ring had a chipped diamond and needed to be repaired and goes on to tell me I didn’t have warranty. To which I argued I did she stated that the ring had not been taken in since 2019. I told her that was not true when I had taken it in they told me they did not need my receipt booklet they’ll automatically update it also during Covid they told me I didn’t have to take it in. I took it in mid year in 2021 and again in December. She told me she would give call them and attempt to get them to repair and would call back. Again nearly a month later nothing no call So I called she told me they refused too fix and she would repair it to for me at her cost. To which I argued she provided me with a number to call to which they told me she had to authorize. Again I began calling first out to lunch or she was with a customer. Now another month rolls by. I called they put me on hold after 20 minutes I hung up. I then called again a week or so later they told me she was busy. I then called from a private number and pretended to be someone else well what do you know Laura wasn’t busy anymore. I advised Laura of what the receipt stated she tells me the warranty only covered the metal. I’m like what do you hear yourself right now why would anyone waste every six months for the hardware and then you tell me the diamond wasn’t under warranty because I didn’t bring it in the six month inspection when I did. She tells me it’s not up to her it’s up to the repair company. I then called the repair company or whoever it is they send out to and they tell me I don’t know why she told you that because it’s not true she is the one that gives the okay. The operator placed me on hold called the store and talked to Laura who told her no she would give me the diamond at cost. I then called the store and told her I want my ring back. I finally received my ring 4 months later it had not been cleaned sized or dipped they did nothing to it now going back at the time of purchase this ring was at the jeweler repair every six months for the first 4/5 years because of diamonds and I told Laura this is ridiculous this ring is in the shop more than on my finger. I want my ring fixed. I had been with Kay’s for at least 30 years bought several pieces of jewelry and this was how I was treated. I am currently seeking an attorney to go after the store and Laura.

  • Melissa R says:

    I purchase a rope chain for my son for doing well in school. I replaced the chain a week when I purchase it on 4/8/2021. I had the send it three times for repair. I don’t want the chain anymore as the location in Livingston mall to closed and no location is close to me. I took it to Clifton to get it fixed 2/6/22. I received it on 2/29/22 and it broke again. All I want is my money back. If I don’t get a response from the corporate office I will file a law suit for selling me a lemon.

  • Janice Young says:


  • Janice Young says:

    I just left Kay Jewelers in Kennewick Wa. I stopped by to get my ring cleaned and checked, forgot that you need an appt. I understand that. But there were 3 girls standing around then 1 hovering over a girl on computer. One lady told me they had people coming in for their appt. I waited around and no one ever showed up. I said to them my but no one is here so you are not busy and with 4 people standing around. Now to me that isa problem. I could of been helped and sent on my way in about 5 minutes. Went on did a little looking around in another store came back and there was no one in store and girls still standing around. I have a life time warranty on my ring but as of now I am not going back to be treated like such. You need to look into this

  • .Denise says:

    Horrible customer service from sales people and phone sevice

  • Sheila Hockemeyer says:

    So upset that you took kay jewelry out of the Tracy Ca. Mall. The Tracy community is growing more and more. It’s a shame that you couldn’t wait till the economy bounced back from the Covid-19 Pandemic to make such an unnecessary decision.

  • Pamela Edwards says:

    I ordered a ring from Kay.com on 02/01/2022 and on 02/03/2022 received confirmation, a tracking # and the warranty for the diamond and delivery date scheduled for 02/07/2022. Today is 03/07/2022. I still dont have the ring nor do I have my money back. I have called, text and chatted 2-3 times per week and still nothing! They assigned me a Case# and told me that someone from the E-commerce Team would be reaching out to me…. NOPE. Believe it or not in a panic, I ordered a second ring for an engagement that was scheduled for 02/24/2022. At the moment I owe for 2 rings, I have 1 (wasnt first choice), cost more and have done all the leg work on trying to get my money back. Where are you CEO Gina Drosos??? Where are you E-Commerce Team???

  • Lisa Feliciano says:

    This is the second comment I am leaving. My previous comment is still up for moderation, whatever the hell that means and it’s been over a week since I left the comment. I hope a resolution is actually being thought up as we speak and that’s the reason for the long amount of time. This is my second issue with Kay Jewelers. Against my better judgement, we ordered my Fiance’s wedding band from the Stamford Mall Kay Jewelers. I was told that ordering a new band to be made would take to long and resizing the one he tried on in the store would be the same as if we ordered a new one. It was not in fact the same and again the band is thinned out because of resizing. That is not what we were told would happen. It was resized from a 10 to an 8. When I left the store that day I said to my fiance, wait is she going to order it new? He said no she said she would have that one reaized. I said no I want it ordered. We went back to the store and I told her I wanted it ordered new and she again said no that it would be faster if we have it resized and it will be the same. Even after I said I wanted it ordered new she basically said she wouldn’t do that since it would take so long and that I will be happy with the result. Perhaps she wanted to get rid of inventory going out of stock or style? Again her name is Ladia. If that’s how you spell it. This kind of predatory behavior from some associates is criminal. Perhaps she saw us coming? I will write a letter to the headquarters and or get the news involved if it takes this to get a resolution. Noone in the stores have been able to help us and noone at the headquarters has responded.

    • Rae Davis says:

      Hi if you get the news involved let me know. I’d like to ho on there with you. I had my rings appraised by their company and no one will contact me back. I called the appraisal several times still no response. I fill like its a fraud and just away to get more money from customers. They appraised my rings for half of the original price. Rae 630-296-7723

      The more of us that goes the better response.

  • JG says:

    I just can’t believe all the comments I have been reading all morning I just don’t understand why they continue to use the same shipping carriers if the merchandise continues to be missing or stolen like they’re just sitting in the office getting a paycheck with no heart and seeing the pattern of stolen and missing jury obviously there’s a thief involved on the inside and someone is just turning the cheek and not giving a hoot as I’m sure they are fully insured and covered quick to say just get a replacement if you have insurance but remember God sees all ! Very sad and very shocked I’m very anxious to wait and see I’m supposed to be getting a call back today for some options and answers all I want is my refund to move on with interest because filing a lawsuit will be mostly more involved and it’s not about money it’s about sentimental and how crushed my heart has been.

  • JG says:

    My unique ring very sentimental to me through life and death on my wedding day on the altar in front of God was sent for a fallen diamond replacement and was Lost,Missing after 2 months
    UPS with Tracking ?
    in the transit to the corporate office, unprofessional irresponsible why was insurance even considered for my precious piece of love my token of joy on my way
    overseas I’m numb for words My soul has a piece now missing of my puzzle in my life and I’m getting no answers a replacement is not appropriate for it was very unique and sentimental I have no words I just need answers for peace of mind my pain suffering only God knows who may have taken away where it may be my ring Lawrenceville New Jersey Mercer county.

    • Dee says:

      Just wondering if your ring ever showed up? It’s for this reason I don’t want to send my ring to be removed from the setting.

  • Stacy says:

    Too many issues to write but the main one is my center diamond kept falling out if my engagement ring. Three times to be exact. I finally had to get a new ring because they couldn’t replace it anymore. I got my new ring and now that diamond is loose. Manager lied and said my new ring was going to be certified as my other one…but it wasn’t. I waited 8 weeks for this special order so I took it anyway. Not as good of quality in color or clarity. Spending 16000.00 you would think we would have gotten at least an apology or they would try and make it right.

  • Eliza says:

    Diamond Bracelet $1,500. Paid in full and no merchandise received. Its been two weeks and now the order cannot be found . Customer Service or a Supervisor are no help. BBB has been reported. Now my husband has consulted our attorney for purchase of goods paid and merchandise not delivered. Inconvenience and time lost to customer. If they do not take their business seriously how do they expect to remain in business. Jared’s is their sister store. Beware.

  • Lisa Feliciano says:

    Kay Jewelers messed up my $12,000 engagement ring. An associate name Ladia (Not exactly sure if this is the spelling of her name) seemed nice enough when helping us in the Stamford Mall Kay Jewelers in 2020. My fiance ordered my ring too big. He ordered a 6. I turned out to be a size 4. We were told that my ring could be resized from a 6 to a 4. The ring came back with a shank. I did not ask for this shank. I was told that this was called a “European Shank” and that this was the only way it would fit on my finger because my finger was small. Me not knowing any better knew I did not like the shank, but I accepted it and was told I could get it redone since me and my fiance purchased the guarantee. I was told that since we were in the height of covid 19 (2020-21) any work may take months and since we were planning our wedding for a soon date, we decided to come back as we were assured we would be able to get the shank removed and the ring band redone. We returned many months, but the sales person said regardless of the time we had our guarantee and it would not be a problem, but she also was the one encouraging me to wait since covid. I would say the last time I went was last year. I went back Saturday, 2/26/22 to get my fiance’s wedding ring serviced since it oxidized and started to tarnish. Once that was taken care of, I asked the two associates helping us how long it would take to change the band on my engagement ring since our wedding is in May so we can once and for all remove this shank and my ring could be returned back to the state it should be in. I explained to two associates that my ring was resized from a 6 to a 4 and her eyes were surprised. She said we don’t resize rings that many sizes. She said it’s only supposed to be 1 1/2 up or down. Any more than that it would need to be a special order or returned for your size. I said well I was told several times by Ladia that it was possible and then I was angry because they obviously shouldn’t have and put a shank on it without alerting me and then told me to wait to get it fixed. The ladies asked to see my ring and I said putting the shank in thinned out the band of my 12,000$ engagement ring, which has ultimately changed its value and is not what a 12,000$ engagement ring should look like. I was told that yes it was thinned out because of the amount of sizes down they sized it and it thinned out the band of the ring. She said in the future I probably won’t be able to resize it as the band will get even thinner. Then what happens, I can’t wear it? The integrity of the ring will be compromised and is compromised. Furthermore, the person who helped me was not supposed to resize it, she was supposed to order me another ring in my size. To add insult to injury, the brand of ring I have Tolkowsky is no longer a brand that they are doing business with. I was very angry and almost in tears and was told they may be able to give me another ring for the same price, but that was not guaranteed. All I kept hearing was how sorry they were, but nothing was done. They didn’t start the motions for fixing it, they didn’t show me any rings for the same price, they didn’t call corporate or their manager or maybe she was the manager I don’t know. But, if she was the manager, she didn’t call her boss. They were both very surprised as to the fact that my ring was handled in this way, but nothing was done. This is unacceptable. I expect to be contacted or replied to about this message because I want my ring restored to it’s original state or whatever needs to be done for it not to be in the way it is. I want to keep my same diamonds and maybe the setting would have to be different? I want a band ordered in my size. I am more than willing to send photos, speak on the phone, whatever needs to be done. This is a synopsis of what happened not everything as it would be so long and this message is already long. My fiance has been a very loyal Kay customer and this is not the way to do good business.

  • Sherrie Adams says:

    Canceled my $7,000 limit credit card due to customer service

  • Shaye says:

    Very horrible customer service. Sales people are not well trained or well versed in the area of customer service.

    • JG says:

      I’m sorry for your loss that is very true they are very unprofessional and inconsiderate it is more than a piece of jewelry and many of our hearts with no answers no replacement can fulfill the sentimental of each piece of jewelry just remember to always pray God knows the truth and the way, as you see my comment this just happened to me and I’m pressed for words they have not even offered me a refund after 15 .
      You have a blessed day and change your Jewelers and who you choose to do business with today in this harsh world people are wicked and not genuine be careful who you trust.

  • Roderick Wilson says:

    Paid Kay Jewelers through PayPal online, went to pick it up at the Sumter Mall they said they didn’t get payment. PayPal said payment was made and I have confirmation number and email saying that it was paid. They wouldn’t give me my the item I bought.

  • Oryel R Williams says:

    I ordered a mother’s day ring at chillcothe ohio and they quoted me a price of 465.00 and they ended up charging me 675.00. I ended up paying for it because it was for my wife for her anniversary I will never buy anything else from Kay’s how can they quote me a price then charge me something else. Going to contact channel 6 on your side. Let them show your business on TV.

  • Christina says:

    This is the 3rd time my ring has been sent in bc my diamond kept falling out. October 15th I sent my ring in. I was promised my ring by November 15th. Every time I have called, I get a “I don’t know” answer. My husband has spoken to them several times and always promised a call back…and most of the time, no response. Next week will be 2 months. I need answers.

    • JG says:

      Good morning I’m sad that this has happened to you I just got a call last evening which I almost passed out same thing happened to me they claim it went overseas and then the transit back to corporate it is now missing not offering a refund or even payment for all of the insurance that was paid for my piece of jewelry and not even considering how sentimental it is I’m still waiting for a call back from corporate to see my options before I call my attorney this has been crucial to me my mental health being disabled is not helping in any way although God will find a way my token of love my wedding ring is now gone missing in action and there are no answers so please embrace if this is not your case I hope you are satisfied and received your diamonds back for the employees at the store are very kind genuine and respectful ladies however the issue is again with corporate they need more intense professional training and security as well why transporting diamonds for any type of services repairs cleaning etc. As I always say choose wisely who you do business with especially when it comes to diamonds people are wicked they just don’t care.
      Praying for all for peace to be a better world have a great day.

  • Masculinity says:

    Why do you choose to endorse homosexuality on your tv commercials? And Loosing customers because of it? Just a question and that’s all.

    • LGBTQIA+ says:

      Keep in mind, they’ve also lost business from the LGBTQIA+ community for not showing all types of love. 1 in every 60 or so commercials shows a different type of love other than a man and a woman. How equal is that? Sounds like they’re just throwing one in there so they don’t get backlash… just sayin.

  • Mark Belcher says:

    I placed an order online on November 7th. Estimated delivery on the 10th. Order still no shipped. Has shown preparing shipping for 4 days. I called and a ticket was created to investigate. I was told I would have an answer in 8 days! This is unacceptable. This will be the last item I purchase with Kay Jewelers.

  • Charles Cochran says:

    I have an issue and have found it rather impossible to get store help if the company wants my business I need a call back

  • Cas says:


    Many scams using your name a copy site.

  • Ella Delyanis says:

    I came across a Kay Jewelers ad on Facebook. It looked totally legitimate…but the prices were so low I was suspicious…items marked down 95% etc. In fine print I noticed the listing of bucdrw.vip…I assume this is a scam and wanted to report it. Thanks, Ella Delyanis

  • Rochellea Aquanetta McKinney says:

    I keep the bracelets I have bought they all have broken what is going on

  • Ronald and Carol Sarris says:

    My daughter in laws chocoalte diamond in her $2000.00 wedding ring fell out. ( we have ins of course ) sent the ring in to get the diamond replaced on June 12, 2021. The ring was promised to be back by July 12, 2021. It is now July 22, 2021 and we STILL do not have the ring back. Every time we call the store where we brought the ring, they say they’re going to check on it and call us back but never do! I have gone in and they say its taking a little longer than expected……… now we are trying to call AGAIN ALL DAY TODAY…. NO ANSWER. After 15 calls someone finally answered, they put my daughter in law on hold for 20 minutes and then hung up on her!!!!!!!!! this is not OK and Id like a call from corporate.

    • Margie Ramirez says:

      Hi Ronald, i am going through the same thing now. We took my husbands Movado watch for battery replacement in June and the promise date was July 13th. we are now in September and they still dont know and to top it off i talked to the “store manager” Kristy (from the Cerritos, CA. store) and she straight out lied to me. i had called on Sunday and they were supposed to call me back on Tuesday and when i called now she first said she wasnt aware of it and then messed up and said “let me look at my notes that i left for my team” so i told her so it was you i talked too. I am beyond upset and wondering if you ever got your ring back. This store managers gave us 2 options, first we can get our watch back and not have the battery replaced (im like are you really giving me this option)or second just continue to wait. I did tell her if i was at your store trying to purchase something you guys would be all over that sale. what a horrible way to conduct business by such a large company.

    • Carol Morissette says:

      My stone fell out of my Wedding ring .
      Brought it in to Kay’s they sent it in to LeVian to have the stone replaced
      45 days later they call me to say when the got delivery the ring had been stolen…
      I am discussed.. they say they will have a new one shipped in 12 weeks..
      Hard to replace a wedding ring

  • TV says:

    CAUTION! Spam Alert: Received a pop up ad yesterday while on Facebook touting itself as Kay Jewelers (www.kaylimitedgood.shop)

    SERIOUSLY CHEAP PRICES were our first clue it was spam. Apparently a foreign website that is using the Kay Jewelers name, logo and even elements of the current Kay website homepage…except numerous misspelled words and grammatical errors (second clue).

  • Thomas Besser says:

    Hello, I am a good customer with Kay’s, and always made my payments on time. I was going to be late on 1 payment, and was told it would not be reported as long as I pay within 30 days, which would be no problem. I don’t want to jeopardize my credit!! She was very nice, and I thought that would be it. Not long after, I got harassed and treated like I was a criminal. July 14, I went through the phone process as I always do, and they sent me to customer service and again? Why???
    After all of this harassment and treated like a horrible customer, I promise I will never buy anything again with Kay’s. The store associates have always been very nice. Corporately I’m treated terribly. I’m not a huge customer, but I’ve probably spent around $6000.00. Missed one payment, and treated with total loser.

  • robert m and nancy Evers says:

    Hi my name is Nancy evers my reference number is 40759648. I would like to tell you my side. My husband purchase a diamond ring for me from Kaye jewelers in brooksville Fl. He also purchase the insurance package the one when I questioned it the response was no questions asked.nov and may were my inspection dates I think I was also told I would recieve an email to remind me which I never recieved but I do no you have my email because I recieve advertisements.when corona hit the fan….everything blew up. I went to the store a few times they weren’t open they weren’t looking a jewelry they weren’t sending jewelry only allowing 1 person in at a time …closed a few times. I hollared thru the door doing inspections…finally got in inspected all good and nothing changed my months of inspections never recieved that information I learned yesterday it was feb I think. And I also heard her say for one time only so I have no idea what is going on. I dropped my ring off 2 weeks ago a side strong had fell out. They said they would honor the contract but only yeh metal part since I was late w inspection I questioned it but she shrug her shoulders like I don’t know .so off it went . Never told the other side diamond was chipped Andy when she inspected with photos she didn’t mention it. I recieved email when you recieved the ring w photos. So you do have my email. Yesterday July 9 th I recieved a call they have my cell number too. I called no answer 3 times no answer so I drove to the store. And was told it would 795.00 to fix. Wait I just fell off the chair….are you nuts .I said no way don’t fix it ….that’s when I questioned the ins.1st girl said you were late w inspection so they agreed to only fix the metal part. Don’t you remember ma’am I was the one who helped you. 2 nd girl says the stones are not cover after 1 yr. I said I bought the ins she responded not the stones after 1 year. If I’m not mistaken you fixed a stone for me and it was after one year. So out the store I go crying I call cooperate well I thought I did I called a store in Ohio. The girl who picked up the phone and listened to me rant for 5 min responded I’m so sorry we would never do that to our customers and she gave me the correct number to call. Which than called and waited for Ike say close to an hour on hold conclusion I have a reference number 40759648 and it has been escalated.
    Me I have no ring, and have to wait no one took my phone number it is 352 232 5207 the ring was purchased under Robert Evers. I have only a few choices. Get my ring back bring it some where else to be fixed. And make sure this never happens to someone else. Call my Atty and fight the legalities of the contract. Also I form better business bureau. Please call my sell as soon as possible . I am leaving on vacation and I really don’t want this to be topic of conversation w my husband. Let’s only ruin a few days not the entire vacation. Thankyou I hope you are able to make this customer happy Nancy Evers

  • Sonaya says:


  • Jessica says:

    This phone number is not the Kay headquarters phone#. This is the phone # to the local store inside summit mall. The headquarters is Signet 1-800-877-8812

  • Will says:

    That damn commercial you have of the two gay guys kissing that shit offends me you don’t want us offending them so don’t offend straight people

    • Julie says:

      I completely understand your offense however it is a reality of life, as is ppl of color and interracial couples so perhaps you can simply turn the commercial off or change the channel.

    • Kimberly says:

      If it offends you turn the damn channel. This is not the place for this b.s.

  • Jocelin Melendez says:

    Came into the store end of January 2020 and we purchased: 3 male wedding bands, 1 female wedding band and a diamond bracelet…

    1) I was told that if we wanted a safety chain added to the bracelet that it’d be free but since we had a huge purchase of several items I was directed to pay with the manager so we can finish quicker. The manager who may I say is very rude, unhelpful and not considerate at all about their customers told me that I’d have to pay $150 to add a safety chain. I told her that our salesperson said it was free and she said no. I declined the chain and continued with the purchase. Once I finished the purchase the original sales person asked us if we got the chain added and we let him know that his manager said it was $150. He let us know that it was free for us…. Manager was NOT HELPFUL!

    We went to pick up ALL of the jewelry the beginning of February 2020 and came across several issues:

    1) Another customers diamond bracelet was placed in my bag meanwhile my rings are misplaced in another customers jewelry bag for pick up. My engagement and wedding rings were BOTH MISPLACED and eventually found…..

    2) My fiance’s wedding band was sent to be resized to 12 and engraved ($35 engraving fee)…when ready to pick up the ring was sized to 12.5 and it was NOT ENGRAVED. We now have to wait in additional two weeks to pick up his rings..

    3) My dad purchased wedding band in January as well, when ready to pick up we were told that he needed to bring back the ring he went home with so he can leave with the new one…..MY DAD NEVER WENT HOME WITH A RING so not sure where that note came from.

    Although the salesperson that was had in January was wonderful, helpful and very kind but the unfortunate events when picking up the jewelry shows how unorganized and unhelpful management is. Management did nothing to make this right, ultimately I regret using Kay’s for my wedding.

  • Sandy Irwin says:

    Never will buy from Kay’s again after a ridiculous issue after purchasing a ring online in my size, only to have a size and a half smaller sent to me. Had THREE customer service reps trying to sell me a $29.99 warranty so I could have it sent in to be resized?! Why? I was not at fault here!! The customer service reps (one live chat, two live calls) tried to sell me the warranty and one told me they could exchange the ring for the correct size, however, the sale was now over so I would have to pay full price. I had to make three trips to the nearest Kay Jewelers which was an hour round trip every time and three phone calls to customer service, only to have the in-store sales clerks to tell me buying online is a “no-no”. Sadly, my husband has spent a great deal of money over the years with purchases from this jewelry store but no more. I will never go through that again. Tip to anyone who sees an online “special” pop up on social media, DON’T do it.

  • Carl ,Shelley De Guilio says:

    When are you finally opening your stores ? You are the ONLY 1 still closed.Now that its been 2 months .You need to fire your CEO you are losing your ass business wise.I will never buy from your company again.

  • Robin M. Godfrey says:

    To add to my previous review. I was unable to retrieve my jewelry from the Kay in Independence, MO because I am out of the country & they wouldn’t allow my sister to pick it up for me. Even though I was willing & able to give them all her information & she was going to be required to provide her identification. I also texted my sister a signed note giving her permission. They could have asked to verify the number she got the text from with the phone number they have on file. Kay seems to think they have the right to keep MY jewelry as long they see fit. That’s called theft where I come from.

  • Robin M. Godfrey says:

    The Kay Jewelers in Independence, MO is the place to go if you want to become frustrated & angry after hearing something different from several different people. Sara(h) will happily talk over you then take the only 3 words she heard & twist them into something you didn’t say. She will also hang up on you because she thinks she is a professional. She is not professional & is in desperate need of some professional development classes or even customer service training. I will never purchase from there again & as for the jewelry I do have from Kay, I will not be dealing with Sara(h) ever again when it needs to be inspected or repaired. She is a disgrace & embarrassment to other customer service related people.

  • Kayce Page says:

    Anybody thinking about buying a ring from Kay Jewlers in Simpsonville,KY should also know about the customer service you will receive from them..The first review I wrote had to do with the wedding ring I purchased from them that had to be sized. On the day the ring was supposed to be delivered I called to ask where my ring was.Chris the store Manager was about the rudest person I’ve dealt with in a very long time. He hung up on me twice. Gave me an attitude when the issues we are discussing is their fault. I had to call corporate in order to get them to call the place that does the sizing.Come to find out they haven’t even started on my ring on the day it was supposed to be delivered. Corporate assured me it was an isolated incident and It would never happen again. Just based on the way, Chris,and Kay Jewlers handled this so far I knew I shouldn’t deal with them ever again. However, I did because corporate assured me that Chris ,the store manager, would be talked too and the issue would be resolved..S I had a seconed ring sized for my wife..Bad Mistake! Today the seconed ring was supposed to be delivered.AGAIN..Neither Chris or Kay Jewlers called me to let me know prior to today that my ring wasn’t going to be delivered on the day they promised. It took mre to call them again to inquire about my ring.Again comes the excuses. Today I called Chris to ask where my ring is and he hung up on me twice. Now Im pissed off. I call corporate again and speak with Cynthia at extention x1305 then Maria at extention x1229 with Zero help. Finally someone called from Corporate giving me excuse after excuse why my ring not only wont be here today but maybe on Monday but if not then Wednesday..WHAT?? Kay Jewlers has the worst customer service and dont even seem that interested in making any policy changes.They are all about making excuses.They are definitely not a company that takes responsibility when they make a mistake. If anybody in upper management cares at all about the way their customers are being handled please contact me. Otherwise I have no problem writing reviews on Facebook,Twitter,Google or any other platform I need to let the world know how Kay Jewlers does buisness..Absolutly Horrible!!!!

  • Kayce Page says:

    My wife and I went to the Kay Jewlers outlet in Simpsonville,KY. I purchased a new wedding ring for myself,trading in my previous ring, I upgraded and had to have my new ring sized.They sent my ring off and promised a date of two weeks later for delivery.Today is that date and when my wife called them to see if my ring has come in.They told her that the ring wasn’t going to be there today and maybe not tomorrow either. This is unacceptable!! They promise a date and cannot deliver.When I called them they had every excuse in the world why my ring cant be delivered on the promised day. This is the third ring my wife and I have purchased from Kay Jewlers as well as earings,pandora bracelet ect. Kay Jewlers has horrible customer service and cannot deliver on a promise. They have given me enough reasons why I should not do buisness with them ever again. Very unsatisfied customer

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