Where is Justfly Corporate office Headquarters

Justfly Headquarters Address and Contact

  • Address: 3333 Boulevard de la Côte-Vertu#600
    Saint-Laurent, Quebec, Canada QC H4R 2N1
  • Phone Number: (514) 508-7500
  • Fax Number: N/A
  • Email: [email protected]
  • Number of Employees: 695
  • Established: 1980
  • Founder: Matt Keezer
  • Key People: Bill Ihnken

Justfly Headquarters Location & Directions

Justfly Headquarters Executive Team



Matthew Keezer

CEO & Founder

Nick Hart


Eric Parent


About Justfly, History and Headquarters Information

Justfly Headquarters Photos

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  • Carol Edwards says:

    HELP!!! I have booked flights through justfly repeatedly but now I have been getting the run around each time I call customer service. My refund was approved in early March however now it is showing that I never applied for the refund. I have a screenshot showing that it was being processed but now when I log in, the status has been altered to reflect that I never applied for a refund. I have called repeatedly and I was told there are no supervisors to speak with. If there is anyone that cares at all about customer service, would you please contact me to resolve this?

    Carol Edwards

    Ticket Number: 180-991-961

  • Nadia says:


    I have mailed JustFly customer service more than 5 times as my ticket was canceled. The only response that I must call despite being abroad. I called more than 3 times, no response.
    This is a very disappointing & frustrating service. I need to escalate this to get immediate action to get a refund on my two tickets as follows:

    Name E-ticket
    Alitalia : 055-7582146272

    Alitalia :

  • Kimberly P Richardsonlemons says:

    JustFly Booking Number: 172-886-071
    Alaska Airlines Confirmation Number: 9308695
    Lufthansa Confirmation Number: 9308695

    Why are you making it so difficult for me to receive a full refund for a trip that was canceled due to COVID-19

  • Gwendolyn Ricks says:

    I paid for two plane tickets in February 2020 to Key West, FL and from Birmingham, Alabama. The price they showed me was $286.00 per person round trip. I took out trip insurance. We were going in May 2020. Due to the Cornavirus and my husband being a Manager at a car dealership, they laid off all of their salesmen until further notice. When I checked my account the had charged me $1372.00. A lot more then what I was shown. I have called their trip insurance and was told I was not eligible for a refund. They posted a credit of $1172.00 on their website to be used by 12/30/2020. When I talked to the insurance representative she said even though I took out trip insurance I did not qualify for a refund. I have hired an Attorney and written to the Attorney General. Do NOT use Just fly.

  • Laynie Yip says:

    We received a check from JustFly for $100 US dollars, check dated 10-29-2019. The check was issued due to poor service on our return flight from WA to Orlando. We ar US citizen, live in the US and I have attempted to deposit the check but its a Canadian check, I have tried two banks that I have accounts with and they both are unable to deposit the check. They state that the routing numbers in the US are 9 numbers long, this being a Canadian check only had 8 numbers, hence why they are unable to deposit the check. I called JustFly customer service, they were less than helpful, suggested I called the bank on the check TD Canada Trust, they said I would need to contact the issuer, JustFly, so you see. no one is taking ownership.
    I would appreciate a resolution to this please.

  • Daniel R Murphy says:

    Justfly advertised a ticket price of $853 in February for a round trip from
    Chicago to Kahului on United. I bought six thickets and when the bill came they charged me $1707 a thicket. I contacted customer service and they told me that they did not have a way to lookup the price they originally charged me. I called United and they said they have a record of me canceling the flight and rebooking the flight. They told me that the price was high because they were refundable. When I talk to Justfly customer service the told me the thicket was nonrefundable. They also added a fee of $261that Justfly called extended cancellation . It appears to be a bait and switch tactic.

  • GLADYS JONES says:

    Just fly, is not transparent. Minors need escort under 15. No where on site flagged when booking flights. No problem will not book in this shitty site again.

  • Kathleen says:

    I used your site to book round trip flights between SMF and Lansing MI for March 12 to March 19, 2019. My booking number is 138-305-952. After paying an upgrade to your site I was able to pick seats on each plane. A United Conformation Number of MD7WLN was your firms e-mail to me. I agreed to a price of $311.15 USD and gave my credit card information. A screen also gave me United K38UGC conformation. Later I received an E-mail from your company saying I had no flights because of an “airline cancellation”. I called for more information and spoke to FIVE OR SIX of your agents. No one could explain why I had no tickets. Your agents offered to sell me tickets for an EXTRA $200 USD. I asked to speak to a supervisor who could explain the mix-up to me. No one knew what had occurred. I consider this bate and switch which is illegal advertising in the United States. If your firms computers or personnel make a mistake your company should guarantee the ticket price your computer quotes have offered to travelers’. Please have someone contact me and explain why my tickets do not exist. I want to travel next week but can not go if I must spend more money. I am a senior citizen living on a fixed income, to plan a trip and then not be able to go because of a huge fare increase is very disappointing. WHAT HAPPENED?

    • Fred Payne says:

      It appears to be a company program to generate cash, happened to me on my daughters and wife’s tickets to Chicago. I never heard of Basic Economy before but apparently I am the new owner of a set of these tickets to Chicago. United then sends me a message and tells me I do not have economy tickets, I have basic economy tickets and I got the same story from United if I wanted to change the tickets it would be $200.00 per ticket and I would still have to pay baggage fees on top of that. You got screwed just like I did, and my neighbor and it appears a whole lot more people across the US.

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