Where is Justfly Corporate office Headquarters

Justfly Headquarters Address and Contact

  • Address: 3333 Boulevard de la Côte-Vertu#600
    Saint-Laurent, Quebec, Canada QC H4R 2N1
  • Phone Number: (514) 508-7500
  • Fax Number: N/A
  • Email: guarantee@justfly.com
  • Number of Employees: 695
  • Established: 1980
  • Founder: Matt Keezer
  • Key People: Bill Ihnken

Justfly Headquarters Location & Directions

Justfly Headquarters Executive Team



Matthew Keezer

CEO & Founder

Nick Hart


Eric Parent


About Justfly, History and Headquarters Information

Justfly has its headquarters in Canada and it was established in the year 1980. The founder and CEO of the company are Matthew Keezer. A US-based travel-company which has made flying all the more simple and easy for their customers. You have the opportunity wherein you can search and then compare the deals with the other airlines available out there. all you need to do is put in the specific details like the date of your travel and when you want your return tickets, the destination you intend traveling to and the number of passengers including you during the journey and then get the other details on your mobile phone. Also, they offer an extended cancellation policy thus you can book your tickets without any hassle. The flights that you book are checked by the flight experts and that's how you know you can totally rely upon us. The process is convenient and you do not have to wait anymore to get your e-tickets.

Justfly Headquarters Photos

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  • Brenda and David Orzen says:

    I’ve been trying for 9 months to get a refund for a cancelled flight .I’ve talked to and emailed 10 people at least . I even spent $177 in cancellation insurance not sure no available

  • Debbietiam says:

    The worst and most inhumane company in international transportation industry! Shame!

  • Jacqueline Magruder Perry says:

    Who, from JUSTFLY, reads these comments? I started in July 2021 trying to get a cash refund for my vouchers. Kept being told they (Justfly), would get approval from the airline and get back to me. I have called 3 more times between July and October, since then……NOTHING, in terms of a response. SO, now, Nov. 2021, I want to USE my voucher and they tell me it’s expired. The airline, KLM, sent me a letter saying it’s good until Dec 31, 2021, but JUSTFLY says its expired. EXPIRED by WHO? Justfly is now (supposedly) contacting the airline to validate the expiration date. I’m waiting, but not holding my breath.

  • Ntamel says:

    Hi my name is Ntamel and I have a long list of the horrible experiences I have had with just fly. If you share in my frustration and would like to file a class action law suit as a group. My phone number is: 6784680701

  • Ntamel says:

    Just fly is broad day light robbery. I am stuck with a 9 year old in a foreign airport with fake issued tickets from your company. I got to the airport and was told the tickets you guy emailed are not in the British airways system. Just fly is a use at your own risk company. The representative who answered my call had the audacity to ask me to borrow money from a friend for me to pay for my ticket to proceed with my journey. This company has taught me to purchase tickets directly from the airline if I want to fly out. DO NOT USE JUST FLY. ITS HIRRIBLE

  • Wendell Aulet says:

    Thier customer service is the worst

  • E says:

    How can a company like this is allowed to operate, they are corn and all they are doing is stealing money from people. For the last 4 days they had run me around with fake rebooking of flights, customer service is non existence, no one to answer your calls, and when they do, they keep your waiting for hours only to hang up. If you can just refund my money and i promise you i will never use your services again.

    • Guest says:

      I couldn’t agree more… I’ve been struggling for months now. 4+ hours at a time on hold waiting for help.

  • Jeanette Stayton says:

    Your company has stolen my money on 4 round-trip tickets. I cannot speak to anyone and I am stranded with my children how are you going to resolve this

  • Dav says:

    Awful company
    I booked my flight and I got my cov test and it positive so I called them to cancel and customer service didn’t cancel it
    And it wasn’t 24 hours yet

  • Angry says:

    your company is fraudulent and disrespectul to its customers. I have not been reimbursed for my flight even though I have a credit due to covid travel issues. They will do everything to not rebook the flight and forfeit the money. Horrible company.
    Called to rebook; after 2 agents and an email that never came after 48 hrsa, I still do not have my flight or my money. Refund me asap!!!!

    • Salahuddin Mohammed salih says:

      Alway I called this phone 18007175015 no answer put me online more than 3 hours when scheduled for callback no returns back my vacation gonna start 07/15/21 booked through you by Turkish airline but the airline canceled twice flights tried refunded one agent accepted but longtime after that called they told me gonna take 4months to get my money back my vacation start 07/15/21 then changed my mind told agent booking back and selected for us date that since 05/29/21 told gave us 48 hours we gonna send email for confirmation but took longer tried to call many times but no answering

  • Broken says:

    Just fly robbed me during the pandemic 🙁

  • w.omura says:

    Just Fly has not returned my $1664 for my canceled trip due to Covid. JF provided me a copy of a refund transaction they claim was processed by JF. That was in April 2020. It is now February 2021 and my bank credit card account was NEVER RETURNED THE $1664!!!! I sent copies of my credit card statement since April 2020 through January 2021 as requested by this employee named Kyle W and no reponse after that.
    FLT 172-634-561

  • Filomena Cimbron says:

    2020 is been challenging for all of us! We surely do not need to deal with company that make you feel that you are not important enough to be looked after.
    My trip that I booked with JustFly back on Sep 25, 2019, due to government advisories I request to cancel my trip to be booked at a later date. I was not looking for credit, I was happy with just getting a credit to use at a later date.
    On July 7, JustFly sent me an email stating that I had a credit with JustFly to be used by Sept 25, 2020 by 11:59 PM
    I went on line to rebook, It would not allow me to rebook, I called on Sept 24 to rebook, I was first told that the dates that I request where not available. Then after being passed to 3 agents I was told that I was being booked and that I would be getting an E-Mail in 48 hours with confirmation. Never got it, I being told now that my credit has expired and they can not do anything for me…..
    JustFly took me for 1858.54 plus 140 for cancelling charges in July. Great at taking my money not so much in looking after you.
    Why are you making it so difficult for me to rebook trip that was canceled due to COVID-19?
    If you can not rebook, then refund my money.
    This will be going virial if not resolved in 48 hours


  • Carol Edwards says:

    HELP!!! I have booked flights through justfly repeatedly but now I have been getting the run around each time I call customer service. My refund was approved in early March however now it is showing that I never applied for the refund. I have a screenshot showing that it was being processed but now when I log in, the status has been altered to reflect that I never applied for a refund. I have called repeatedly and I was told there are no supervisors to speak with. If there is anyone that cares at all about customer service, would you please contact me to resolve this?

    Carol Edwards

    Ticket Number: 180-991-961

  • Nadia says:


    I have mailed JustFly customer service more than 5 times as my ticket was canceled. The only response that I must call despite being abroad. I called more than 3 times, no response.
    This is a very disappointing & frustrating service. I need to escalate this to get immediate action to get a refund on my two tickets as follows:

    Name E-ticket
    Alitalia : 055-7582146272

    Alitalia :

  • Kimberly P Richardsonlemons says:

    JustFly Booking Number: 172-886-071
    Alaska Airlines Confirmation Number: 9308695
    Lufthansa Confirmation Number: 9308695

    Why are you making it so difficult for me to receive a full refund for a trip that was canceled due to COVID-19

  • Gwendolyn Ricks says:

    I paid for two plane tickets in February 2020 to Key West, FL and from Birmingham, Alabama. The price they showed me was $286.00 per person round trip. I took out trip insurance. We were going in May 2020. Due to the Cornavirus and my husband being a Manager at a car dealership, they laid off all of their salesmen until further notice. When I checked my account the had charged me $1372.00. A lot more then what I was shown. I have called their trip insurance and was told I was not eligible for a refund. They posted a credit of $1172.00 on their website to be used by 12/30/2020. When I talked to the insurance representative she said even though I took out trip insurance I did not qualify for a refund. I have hired an Attorney and written to the Attorney General. Do NOT use Just fly.

    • Jane Gutierrez says:

      Hi my name is Jane Gutierrez wondering if all of us could get together and file a class action law suit against just fly for I also have been trying to rebook a flight to no avail my phone is area code 708 227 7194..

      • Ntamel says:

        His Jane,

        I share in your frustration. I will send you a text message to see if you are still interested in filing a group suit. WE NEED TO SUE JUST FLY and make sure the company is shut down so that other people do not experience what we just did.

  • Laynie Yip says:

    We received a check from JustFly for $100 US dollars, check dated 10-29-2019. The check was issued due to poor service on our return flight from WA to Orlando. We ar US citizen, live in the US and I have attempted to deposit the check but its a Canadian check, I have tried two banks that I have accounts with and they both are unable to deposit the check. They state that the routing numbers in the US are 9 numbers long, this being a Canadian check only had 8 numbers, hence why they are unable to deposit the check. I called JustFly customer service, they were less than helpful, suggested I called the bank on the check TD Canada Trust, they said I would need to contact the issuer, JustFly, so you see. no one is taking ownership.
    I would appreciate a resolution to this please.

  • Daniel R Murphy says:

    Justfly advertised a ticket price of $853 in February for a round trip from
    Chicago to Kahului on United. I bought six thickets and when the bill came they charged me $1707 a thicket. I contacted customer service and they told me that they did not have a way to lookup the price they originally charged me. I called United and they said they have a record of me canceling the flight and rebooking the flight. They told me that the price was high because they were refundable. When I talk to Justfly customer service the told me the thicket was nonrefundable. They also added a fee of $261that Justfly called extended cancellation . It appears to be a bait and switch tactic.

  • GLADYS JONES says:

    Just fly, is not transparent. Minors need escort under 15. No where on site flagged when booking flights. No problem will not book in this shitty site again.

  • Kathleen says:

    I used your site to book round trip flights between SMF and Lansing MI for March 12 to March 19, 2019. My booking number is 138-305-952. After paying an upgrade to your site I was able to pick seats on each plane. A United Conformation Number of MD7WLN was your firms e-mail to me. I agreed to a price of $311.15 USD and gave my credit card information. A screen also gave me United K38UGC conformation. Later I received an E-mail from your company saying I had no flights because of an “airline cancellation”. I called for more information and spoke to FIVE OR SIX of your agents. No one could explain why I had no tickets. Your agents offered to sell me tickets for an EXTRA $200 USD. I asked to speak to a supervisor who could explain the mix-up to me. No one knew what had occurred. I consider this bate and switch which is illegal advertising in the United States. If your firms computers or personnel make a mistake your company should guarantee the ticket price your computer quotes have offered to travelers’. Please have someone contact me and explain why my tickets do not exist. I want to travel next week but can not go if I must spend more money. I am a senior citizen living on a fixed income, to plan a trip and then not be able to go because of a huge fare increase is very disappointing. WHAT HAPPENED?

    • Fred Payne says:

      It appears to be a company program to generate cash, happened to me on my daughters and wife’s tickets to Chicago. I never heard of Basic Economy before but apparently I am the new owner of a set of these tickets to Chicago. United then sends me a message and tells me I do not have economy tickets, I have basic economy tickets and I got the same story from United if I wanted to change the tickets it would be $200.00 per ticket and I would still have to pay baggage fees on top of that. You got screwed just like I did, and my neighbor and it appears a whole lot more people across the US.

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