Where is Justfab Corporate office Headquarters

You charged me $49.95 that I did not approve. Credit my account back immediately.

My daughter ordered a few pair of boots, the order was split in 2. We received one shipment the other was delayed for over 2 weeks. Then we received an email stating they had been delivered which we never received. I called to follow up the day off, I was told an investigation would be happening and I would either have them re-shipped or I would get a refund. Didn’t hear back for 5 days, I called again. I was told because the item was marked delivered they could only give me store credit. Why would I want store credit to purchase from a company who does not do a good job with following up with their delivery company.

I purchased an outfit and boots. My package stated it was delivered on December 4 and I did not receive my items. I called and spoke to an agent by the name of Kendra who told me that I would only be able to get a store credit as a refund. I told Kendra that I had my mother order the items with her order and I just want a refund. Kendra tried to tell me the only way I can get a refund is to store credit. I asked her to tell me where can I find that policy on justfab.com Kendra placed me on hold came back and told me that she was not able to find the policy I guided her to where to find it. Per JustFab policy does not state that if an item is non-deliverable that the purchaser should receive store credit. I spoke to a supervisor by the name of Laura and she tried to tell me the same thing I told Laura that she needs to go to Terms and services section straw down where it says Risk/titles and not once does it say a person or a customer has to receive store credit. I am only going to receive two of the three items that I ordered. I’ve been shopping with Just Fab for over five years and never have I had to deal with this they have lost a loyal and true customer. And I’m reporting them to the better business bureau.

I would like to contact the headquarters if my items are not delivered by Tuesday. I have recordings and saved chats regarding refunds if needed.

This company needs to be reported to the BB and needs to be sued because they do not hold up to their end of the deal I return shoes they’re saying they didn’t get them and they’re keeping my money from me which is a hundred something dollar like three store credits and then I pay some cash three pair of shoes and some earrings it is in a professional I’m upset I’ve been a customer for y’all for five or six years at least and I want my money back I don’t know what I’m going to do to get it but if I have to put your name in the paper with an attorney I will and I will call the bread with better business bureau

I bought a pair of sandals on your website and they came in way bigger than I ordered. I returned it and had to pay money to send it back and exchange for a different size. The second time I received my package, the bag was ripped open as if it wasn’t even taped shut or packaged correctly and inside the bag, the box was crushed and the
Shoes were outside the box and ruined. And still way too big for my foot. I had called justfab and they told me I’d have to pay to send it back again which I believe is wrong considering I ordered it twice and got even worse service than before. Why should I pay for a box and send it back if you aren’t going to refund me money for the box?? While on the phone, the lady whom I was speaking to chose to stop speaking altogether and when I had continued to ask if she was on the phone, I could hear her breathing as if she was simply ignoring me. I wasn’t on hold and she was mid sentence and stopped speaking. The worst service I have ever received from a company. The shoes are awful and not worth buying. Will not continue to be a costumer.

I am a senior citizen, with multiple health issues. Basically I’m a shut-in. That is why I purchase almost everything on line. When my first order was sent to me I contacted JustFab by email and asked if there was some way they could print the return label for me and snail mail it as I don’t have a printer it was stolen. All three emails that I sent went unanswered. When I called just fab in an effort to reach somebody, The only answer three supervisors could give me is I should go to the library and print out the label. If I wasn’t a shut in this would be a viable option. But I am a shut-in and unable to go to the library! And so I asked if you can’t print the label, which I’m sure you can but won’t, tell me what was on the label and I’ll hand write it. I was told that was neither an option either. I’m really unclear as to why I should stay a customer with your company considering the poor service I have been given? I hope that this email is sent to somebody in the company that can make a difference. It’s a lot less expensive to keep a customer happy then to go out and find a new one! Any company that doesn’t believe that deserves what they get. Sincerely, Missy zinner