Where is Joann Stores Corporate office Headquarters

Do NOT order online especially when its Online only & you can’t simply pickup in store

I made a purchase online with MY account on December 3rd. I kept getting notifications my order was being prepared I got a text last week saying my order was arriving. I got a text this morning my order arrived. Well 2 items arrived & a cheap plastic mailer bag was used. I had a entire bottle of Angelus cleaner empty out into the bag. The 2nd item was smashed/crushed and filled with the cleaner that had the bottle lid completely off. I still have yet to receive 2 items. Customer service isn’t available there is NO chat & I’ve sent multiple emails with absolutely NO answer. I called the local store the Manager called the number she had & it told her they were not taking calls. She also said a LOT of people have came into the store with the same exact issue. I will NEVER shop or purchase here again! This is the most unprofessional worst experience I’ve ever had. Also when I log into my account it doesn’t recognize my order number?? This makes absolutely NO sense. Maybe you are selling something you have to get directly from Angelus yourself? Maybe this is a scam? But I do expect my Bank to try & make contact. I would tell EVERYONE to avoid this place & not to order ANYTHING online. 2 weeks waiting is way to long NO excuses

I purchased a sewing machine from the manager who took me to the mission riders know my daughter Granddaughter and I tried to fix her shirt destroyed. Her shirt called within three hours. They told me I can’t return it. I’m pretty much sure out 100 and some dollars this policy sucks I’ve never heard of such a thing and I will never shop at the store ever again I am at $100 for a machine that ruined a $25 shirt that I have been told so many different things for horrible.

I’m a long time (LOOOONG time) customer of JoAnn’s. It’s my “go to” fabric/sewing store. There’s one near me and another about 50 minutes away and over a bridge. I stay close to home because of health issues. The Vacaville, California store is “it” for me. Over the years, I’ve noticed an overall decline in the cleanliness and organization of the fabrics. The floors are dirty; fabrics placed haphazardly and often hanging off their shelves. Nothing ever looks like it is taken care of with pride or respect. I dealt with that because I like the people who work there and I like the bargains – and of course, the location of the Vacaville store. Yesterday I stopped by there to shop and in addition to the usual dirty/messy/filthy appearance of everything – I found the “final straw” added to the mix.

The bathrooms have LONG been a problem – always but always dirty – around the toilet, inside the toilet, the sink, the floor – absolutely disgusting. BOTH bathrooms. They almost make the shopping areas look clean and well managed.

Yesterday – I arrived at the store to see a sign posted on both doors: BATHROOMS UNAVAILABLE. Didn’t say why; didn’t say when they’d be available again – just a note informing shoppers they were going to be up Shit Creek without a paddle if they needed to use the facility – for themselves or with children – for a normal visit to the toilet or for an “emergency”.

The unavailability of the restroom(s) is/was totally unacceptable. Every time I’ve ever been in that store, I’ve used the facilities and I’ve seen others using them too.

For as long as the bathrooms are “unavailable” to your customers and/or suddenly become available but still smell bad and are visibly FILTHY, I will be taking my considerable regular business somewhere else. Anywhere else – where the company demands a certain level of cleanliness and the employees respect the public enough to make sure their bathrooms are clean.

It’s disgusting. And now its maddening – because they’re there – but CLOSED TO THE PUBLIC.

You ought to send someone from corporate out to that store – the only one in this area – to see for themselves how they’re representing the name “JoAnn’s”. It ain’t good.

August 2, 2023
Joann Fabrics – Corporate Offices

To Whom It May Concern,

I am a long-time customer of your company and I was very upset when I recently purchased some of your products only to have it be defective. Big Twist Yarn Has been my only go-to yarn for years. I have spent a lot of money on this yarn because of the softness and quality of it. That being said, in the last year, something has changed. The quality of this yarn has gone so downhill, that I have had to go through eBay or other sellers, in order to get better quality. What I mean by quality is that the yarn has become scratchy/course as well as thinner then what I had become accustom too. Definitely not the same yarn I have come to expect and rely on from your company. While this is a first for me when dealing with your company, I am definitely not happy about it and would like you to handle this complaint swiftly.
Whenever I have purchased items from you in the past, I have received high quality merchandise that I am proud to use. This time, however, I am appalled at the quality and I wonder how you could allow such a product to hit shelves at all.

I would hope that this is simply a one-time thing, as I do not want to believe that this company has gone downhill so quickly. All that I am asking in this case is to receive my money back, or some form of compensation, as I do not believe that this product was delivered to me as promised.
I am really not trying to be difficult, but it seems as though too many companies are now offering substandard products and expecting to get away with this. I, however, will not stand for spending my hard-earned money on an item, only to have it not only be defective, but not even be the same item that I thought I was purchasing.

I really do not want to be rude, but the quality of this product is nowhere near what I would expect from a company like yours and I believe that this should be dealt with as soon as possible.

I have been a customer of JoAnn for 10+ years. No complaints until now. Maybe someone at the corporate level should take a long, hard look at the less than adequate website you have that is more than frustrating. You people should actually try to use the crappy site and see what it feels like to be redirected, cut off and required to order more than is necessary for any project.
Case in point: today I wanted to order canvas print that required me to order at least 2 yards. No problem, I needed 7 yards for my project. When I put in the number 7 for my yardage, I was informed I needed to buy this fabric in increments of 9 YARDS! What the hell people? I tried numerous times with differing combinations and was stonewalled every time. Soooo, I got into my vehicle and drove my happy ass to the store (which is 10 miles from me!) and lo and behold, the one bolt (which had now gone up in price from $4.99/yard to $9.99/yard) did not even have 9 yards on it! What the hell are you trying to pull? By the way, this bolt was marked on sale until 07/09 and when I was at the store yesterday it had been marked up already. BAD BUSINESS!!!!!!!
Get with it JoAnn. Make this online site easier to use and dont try to cheat your way into making more money per yard than you promised.
If you were a reputable company, you would offer me a refund for the difference in price for the 7 yards 16 inches I bought at the store at $9.99 instead of $4.99.
Shame on you guys. I am really disappointed in you

Kelly, one of your employees at the Severna Park, Maryland store (#0509), recently got fabric I needed transferred from an out-of-state Joann store. It sounds like business as usual, right? That is hardly the case.

The fabric wasn’t available in any Maryland Joann stores, but was available in New York. When I say Kelly worked tirelessly to get this fabric transferred, it is not exaggerated. While I was in the store and she was checking to see if they had the fabric in New York, Kelly was on the phone for nearly an hour. After waiting for a response from that store, Kelly literally was met with several employees in the New York store that were not trained to perform this task, including an Assistant Manager.

Kelly took my contact information and said she would get back to me when she had news about the transfer. I was elated when Kelly called to tell me that the fabric shipped and she was holding it in her hands as we spoke. Needless to say, I immediately went to the store to pick up my fabric.

Kelly went above and beyond my expectations to get this fabric for me. I know she dealt with many, many obstacles in order to get the fabric transferred and it is so refreshing to know that employees like Kelly exist. Kelly definitely places the customer first and I appreciate her and the difficulty I know she must have gone through to take care of my needs.

Joann Fabrics is extremely fortunate in having such a knowledgeable, caring employee as Kelly!

Would like to get some help with finding two items that I’ve not been able to find all season product number 1881-0333 and 18808667. I’ve tried all season to get my hands on these two wreaths even driving from store to store when they say they’re in stock is there a way I can be notified when I come back in next season or is there anyway I can purchase these from a store out of state I had ordered some from Kentucky and then they canceled on me so please if you can help I can’t find any other email. I know this is a different site but if you can help, I would certainly appreciate it. I don’t know if stock was may be cut down this year. I always purchase them from you guys are quality is amazing and I really really want these two there’s anyway you can help I would appreciate it. Thank you.

Their return policy is a lie. First it is NOT hassle free. They will NOT refund in the original method of payment. Nor will they even give you the three options it is simply gift card only. I would have quickly taken the check option or spent the $7 over the $100 and gotten the cash. Was told I could only get a gift card and didn’t understand why until I looked further into it because it was over $100. When I returned to ask why inwasnt even given the option of having the check sent or spend the $7 to get the $100 in cash I was told because nobody picked the check option when given and I don’t have that much cash so you could only get a gift card. Ummm that’s not your policy. Nor was it the cashiers choice to make for me. Instead maybe say oh I don’t have that much in my drawer right now would you mind coming back later when I might? Or I can’t give that cash back right now but I could set up for corporate to send you a refund check. I will never spend that much on a gift card in that store I would have also never purchased it if I had known it would be so difficult to return if the fabric happened to not Match. When I called the other store near us the manager informed me the manager at the location I visited could reverse it and process the way I would have liked which was original method of payment. When I got in touch with the manager Again I asked why the other manager says that is an option but she couldn’t do the same. The reply was I am not sure how I could do that. My next question is how are you a manager if you can’t follow basic company policy?

When I FINALLY spoke with customer service for the entire company I was informed they would have to get that to a different department and could take up to 3 days to get back to me. I will be damned if I wait an additional 3 days to the 45 days it takes to get a refund check. I may never be back and if I ever do return it will never be to that location. Their employees lack any knowledge of the policies or how to handle customer care.

I ordered online for curbside pickup for the Johnstown, pa store. I have a hard time walking due to bad knees and arthritis so I am grateful for curbside. I don’t just do it because I’m lazy. I got the email that said it was ready for pickup and selected I’m on my way. Then selected what car I was driving and color and parked in the designated spot. My email said someone would be out soon with my order….twenty minutes later, no one has brought it out. I called the store and was put on hold for another 10 minutes so I hung up and dialed back only to have my call ended time and time again. I had to go home without it. I live 40 minutes away. I called the store later in the evening and asked if they do curbside and was told that yes they do. I then explained how it happened with my order and was told well you could have just came in and got it….if I had wanted to do that, I wouldn’t have done curbside. They purposely did not bring it out and wouldn’t answer my calls. If you do t want to do curbside, then don’t but don’t say you do and have no Intention of providing that service.

The Joanns store near me has been so unorganized all year. So much so that it is a fire hazard. Customers have to walk around stacks of boxes that have been rummaged through because aisles have not been stocked. I even stopped one day and unpacked a box and shelved myself because I was tired of looking at it! I am a crafter and it is imperative that I have access to seasonal items early in order to create my inventory for craft shows. Now, I have to drive clear across town to Hobby Lobby to get materials when your store is literally one mile from my house! You are losing lots of money! I spend $200 -$300 a month on flowers and wreath materials. I’m sure others are doing the same! Do BETTER!

I would like to know why you don’t sell sock yarn at your stores any more? The brand you sold was a very nice yarn to knit socks with.

I was at Joanna today in Montrose, CO the sign said open at 12:00 to 5:00 pm. I thought 5 hrs is all they work and then I sat there till almost 2:00pm before the doors opened. I complained and the lady stated that, we are having trouble getting workers.

So tell me is that a bunch of crap or is Joanna in financial trouble either way open in the morning at 9:00 am and close at 6:00 pm or 9 pm, but don’t feed good people your your bull crap. I’m very upset over this stupid way of running on wasted my time. Close the store down or run it like a business.

Joanna you need a new

I went to joanns in peoria,az today and I saw a bowl that was on sale ,the oringnal price was $39.99 and it was 70% off and came down to $11.99 and when I checked out, they rounded up the price to $ 12.00 without my knowledge, I consider this stealing from a loyal customer,this is my money which by the way I get from disability check once a month, the store also has gotten dirty and I also saw a dead red roach by the bathroom,which is very gross, I used to love the store and I understand the short in staff,but it is not worth my health or them stealing my money from me, I told the worker that I would not be back and I will shop somewhere else. I am extermely disappointed in this!!!!!!!!!

I was shocked when I got your email ad in late May reminding me that “Pride Month” was coming up. Why is a fabric store celebrating gay pride? I immediately decided I would not shop at Joann’s till Pride Month was over. If I need anything, I will buy it somewhere else or do without it. I don’t want to see your decorations or ads about this event. God is the one who gave us the rainbow, and it is the ultimate rebellion of man to take it as a symbol of something He calls evil, especially for a store who serves the public. I hope you will reconsider this in future years.

I echo 3/2/22 sentiments on service. I went to CUPERTINO last night at about 8:10pm (clearly an emergency). 1. no one to be found (get it…it’s late, understaffed, my bad) 2. one person cutting fabric and I need 1/2 yard of ribbon (again…get it, my bad but nice customer came to the rescue and let me go ahead 3. Condescending ringer who acts like they care but all she kept saying was, “gosh, I know! I wish! I tell ya…Can’t risk getting fired!” So let’s go back to the beginning. I had $6.99 in feathers and $2.79 in a magnet to exchange for whatever I could locate to make my niece visiting for the summer a fascinator. Ducked in, found some things that could work, get to the register and find I only have 1 out of 2 receipts for the two items. Say hello, may I exchange these items? NEDA says yes, starts the process. I explain that she may not locate the receipt for one of the items as it may have blown out of the car. I ask, can I locate it on my profile? would it be emailed? She asked for my phone number, and then says this is the price of the item…$6.99! I said yes, thats it, thanks. She begins a return…mind you this is now a 3 STEP transaction. My experience as a retail trainer tells me that they are not utilizing all the features of their register to scan every bit of info being returned, then offset and start the exchange/purchase for efficiency…but again, I get it! I am the one here before 9pm, I am here in a hurry to make a quick costume for my niece visiting from out of town and going to camp, so I rushed to make dinner and get to the store. NEDA says you will only get a store credit for $3.79. I said well no, can you make an accommodation? I told you I paid $6.99, you should me a price for the same so I validated that. She says she is not going to lose her job over me… weird, and definitely the wrong approach to win a raving fan, but I get it! Shopping post pandemic at the only fabric store within 36 miles! Get it. NEDA is unable to make executive decisions such as accommodating a guest who is clearly a regular shopping, buying more today, but rather provoke the customer by making them think they are unreasonable and out of pocket and bore them with stories of how they are a manager but only their manager can make decisions. She said I will need your drivers license. I went to the car and got it. I said I would simply like to purchase my items and if she could provide her managers contacts, that would be great. She continued to talk. That she cannot. She said she was not allowed to. She could lose her job. I finally said, look I am sorry you have such job insecurity and are stifled to not be permitted to make decisions like give $3 to honor the full price towards cut fabric (a loss by the way) and other items being purchased. There are plenty of places hiring, but I am asking for your managers contacts because I do not want to be labor this and keep hearing you. She told me to be quiet, then threatened to refuse service. She asked do you think I want to hear you? The person that cut my fabric approached asking what was happening here…NEDA said, o just calling the corporate office. Nothing to worry about, it doesn’t matter. To that I could have said, yes- I matter. I do. I felt just about pushed around, punked around, disrespected and foolish because those $3 no longer matter. I could never respect Jo Ann’s for leaving their few and far between Cupertino store entrusted to someone lacking in emotional intelligence and being so blatantly tactless. She said that I was racist…? I would have to say as the only dark skinned Native American woman shopping there in that moment, that I was the one being treated with inequity and inclusivity. Could we both have communicated better? Definitely. But I left with nothing, nothing. I cried in the car just exhausted and bankrupted. No costume for my niece. No return of stupid feathers I do not need, costing more gas to return later. No manager to follow up with. No one wants to listen. No one will ever train NEDA on how to read the room, make better decisions and what constitutes a provoked situation. I wish I never went there, emotionally and physically. I wish that for what it is worth people just cared.

I was in the Port Charlotte, Fl. store on 03/22/2022. I asked a clerk to use the restroom and was informed that it is not open to the public. Seriously!!! The clerk was snotty and rude when I explained I had a medical condition. Florida is a senior citizen state, and it is a federal and state law that businesses must provide restrooms. Needless to say, I and my family will boycott Joann’s. We did not purchase a thing. After reading the reviews on your store, I would be ashamed to admit working for this company.

I ordered a pickup of a lamp on sale. I called to see if my brother could pick it up. I spoke to a manager and she said ok I did not have him down as a pickup person. I sent him there and I spoke to a man. He verified it was my lamp. THEN my brother was told he needed my government ID. So I called the manager, and asked why I wasn’t told this on the phone earlier. She lied and said she had in a very hateful way. I am appalled at the way I was treated. She never mentioned the ID. it makes no sense for the venomous responses I received. Why would I send him to the store, for me, after making it clear that I couldn’t leave the house, without the I’d??? I am so disappointed and have severe anxiety. Now I won’t get my lamp! BTW it is the Fort Walton Beach FL Store. My brother was treated horrible. He lost his his temper after a customer piped in. He was told the cashier couldn’t find the lamp. David ( my brother) said when he came through the door, the cashier turned around a picked it up.
I think lying is disgusting and absolutely not acceptable. In the space of one hour we had been lied to three times. And the attitude of both employees, shameful. All I needed was a lamp. But because of two unqualified employees, you have lost a customer. I am 58 years old and never contacted a corporate office. I have had a long career in customer service. NEVER have I ever talked to a customer that way.

I went to the Joanns in Polaris area of Columbus Ohio. This is one of the newest models of Joanns around. I was highly disappointed in how treated while there. I got there about 11 on a Sunday and went to the bathroom…it was very dirty. They knocked on the door while I was in it and was just trying to get in to clean. This should have been done in evening or prior to opening.
Then I went to look at buying a new sewing machine. I was prepared to spend up to $5,000. I was being helped by someone and asking questions, when she said give me a minute while I help this lady. They other lady was doing something with some material …low cost item. I waited for awhile and she did not come back and I left. First of all I would think she should have told the other lady to wait as she was waiting on me first. I left buying nothing as I was very upset.