Where is Jewel Osco Corporate office Headquarters

I purchased the Dark Chocolate Malted Milk Balls for the first time.
I’m 78 years old and I have prefered dark chocolate since I was 7 years old.
The chocolate on the Dark Chocolate Malted Milk Balls is waaaay too thick !
You can hardly taste the malt.
I’m terribly disappointed.

I only want my comments shared with Jewel personnel – thanks

07/19/23 @ 7:00pm I shop at 1220 south Ashland Ave – the deli was closed and the only two males ringing up groceries were shutting down their lanes. There were no
Cashiers to checkout customers. The self checkout lines were the only lanes
Available. I was really frustrated because of the lack of workers available. This is
Not a new problem for this location – however this time there was absolutely no
Cashiers. The manager on duty was pleading to one male worker to stay and after
10/15 minutes he did. The management of this store continues to get it wrong.
This store demands that 3 registers are open at all times during peak and non peak
Times. This is the busiest location of all on Roosevelt Road and probably has
The most problems. Perhaps they are hiring the wrong people – scheduling incorrectly
And management skills are not good enough to get this store operating effectively.
I am a loyal customer. I know the permanent staff, yet the the is a failure to grasp
How to employe good workers. perhaps retirees are a better fit than young people
Or/and a mixture of both. I complain in the store to all managers when needed.
Saturday night the registers were all closed and I’ve never seen that before.
Please review some hiring/staffing procedures and practices with the management
Of this location.

Thanks

I have been shopping at Jewel for 40 years. I live near the one in Arlington Heights on Golf and Arlington Heights Road. I believe Barbara is a manager. She is one of the most miserable rude lady’s’ I have met. She has problems with anything I ask. I have to stop going there because she makes my shopping experience awful. I have talked to a few people that also shop there and they ALL agree. Can something be done. I love the store and it is convenient to get to even tho Mariano’s is much closer. I think they need to get rid of her or she needs to retire. Life is too short.

Why, when I went for my covid booster today and gave my medicare card did they still need the last four of my social security number?

ed Your store in Westmont Illinois, on Ogden ave is a joke. Today I purchased a few different items, one being Becks non-alcoholic beer. The young lady called a store manager to ring it up. I am 79, 80 in a couple months. He demand my proof of birth. Something is wrong with this person. I do not need Jewel plenty of other stores in town

I’ve just been harassed by a store manager in Lake Forest Ill. What is my next step. Her name is Stepheny.

Jewel-Osco in Romeoville…I just wanted to let you know that I am done shopping at this Jewel and any other Albertson’s affiliated stores. If you employ store managers with the inefficiency and lack of intelligence that this manager has, then all your stores have to be horrible. Every time I go into this location there is never any gallon drinking or spring water. When I ask the employees if they have any in the back, without even checking, they just say “no, if we had it it would be on the shelves”. They then proceed to tell me that they keep selling out. DAY ONE OF MANAGEMENT SCHOOL THEY TELL YOU TO ORDER ENOUGH TO SELL TO SATISFY DEMAND. Aaaaaand, before you tell me that it is supply chain issues, that is total bull crap because this has been going on with this location waaaaay before COVID hit!!!! This is not a supply chain issue, this is a management intelligence issue. I had my cart full of stuff, got to the water, saw it was out AGAIN!!!! and then just turned around and walked out of the store. Left the cart right there. I have had it!!!! I’ve been to other Jewel stores in my area and they have NOOOOOO PROBLEM having gallons of drinking/spring water on the shelves. But, if I am going to be forced to drive to a store that has water, I sure as heck am not going to give any of my money to YOU or your company. When I told the woman at the counter that I was going to write to you, she just shrugged and couldn’t care less. I guess that tells me all I need to know about your company. Good luck surviving and being profitable. I know my piddly business isn’t going to hurt you, but also know that this conversation has come up at many a homeowner and school meeting in my area, so I can assure you that I am not the only business you are losing. But hey, based on your managers performance, he doesn’t seem to really care much either.

Hi, my name is Laurene Malicki, I shop & have shopped at the Jewel Osco in Hoffman Estates for 13 years now & truly it’s a wonderful place to shop the employees are always very helpful & kind always make themselves available to you which makes my time shopping a lot easier even though things have changed because of Covid they’ll always say wait things will get better & try to bare with us till we can start stocking up again & it did & it gets better day by day. What I am writing about has nothing to do with an employee or the food, it’s about whenever I make a purchase with my debit card there’s always am extra charge at the end of my purchases usually between $5 & $200. Now this has been going on for 8 years & every time I try to find out why this happens the answers are, maybe it’s a purchase you made at Osco, or it’s for a prescription you picked up & finally when I went to the manager, Sandy she said she didn’t know but would look into it. Now you might be thinking why did you wait so long or why didn’t you try harder to find some answers but what more can a person do every time I went shopping I’d show my receipt to the checkers & show them how there’s always an extra charge at the end of the of the receipt but I get the same answer every time, maybe it’s a charge from Osco. So, I forget the exact date but about two years ago I went to Osco & talked to one of the pharmacist they said I don’t know so I told them to let me talk to a manager & they said they didn’t know buy will look into & get back to me but no one ever did. Now you may say how could you let this go hasn’t it become very expensive over the years of course it has so I gave it one shot & went to my bank & explained what was happening again they said they would investigate it & actually gave me back some of the charges but it made little difference because a majority of the charges were too old to do anything about & most of the recent charges they were still investigating. Either way I’m the loser so here I am, I also sent a letter in August to your company & even talked to someone named Bob but nothing ever came of it. I realize this sounds kind of weird but when money is concerned anyone would be as concerned as I am because my husband & I are retired so money is scarce & we watch every penny but life gets in the way & two years ago my husband had a stroke needless to say it was very stressful to me all I did & worried about was my husband nothing else mattered. My family thank God, especially my daughter Michelle has been an angel she started to take over handling all our affairs ever the shopping so I could devote all my time to my husband who was restricted on his right side & with medication & therapy now can at least move & walk a little with a walker & my help. Sorry I strayed from the subject but my life was brought to a stop then & taking care of this problem has been neglected but now it’s gone so out hand like yesterday my daughter went shopping & spent &300 after that amount on my bank statement, oh I’m sorry these random amounts do show up on my bank statement I forgot to mention that, 4 different amount followed all over &60. What I am asking for is an explanation of what’s been happening with all these random charges being added to all my purchases. Can you please look into for me I hate to send my information in the mail but if someone from your company could Please find a little time to call me I would appreciate so very much. I know I am asking a lot but I don’t want to legally pursue this until I have to I’d rather work this out with your company rather than legally take action I’m honestly not that type of person, my children are though seeing two of my boy’s are Police Officers, one in Chicago one in Norridge & my daughter is PA they all are very critical of people for good reason I guess no one wants to contend with the law & to enforce is nothing less than challenging, but I just want to know why? To me I trust people till they do something for me not too because basically people are good. So Please let me know if you can Please help I know this confusing but it’s true & I can’t afford to keep losing money but who can? Sincerely, Laurene Malicki

Extremely rude cashier and manager at Jewel Osco Bourbonnais Illinois!!!!!! Embarrassed me during check out!!!! Completely unprofessional. I will never go in that store again!

I went to the Jewel Osco Westchester, Il. This morning & requested to fill a Rx. I believe a patient’s rights allow a person to see what pills they are being given. Pharmacy manager Noor Abdarahuman, not sure of spelling, Refused to fill my prescription because I wanted to see what pills were to be put in my vial. She became very defensive. I couldn’t understand why this would make her angry. A Pharmacist & Manager should be willing to help a customer, reassure them that they are getting the right med. Not send them away refusing to fill the Rx. I’m really flabbergasted to have been treated this way & for no reason. Does she have something to hide ? The whole thing was so pointless. She could’ve made everything go smoothly but chose to be antagonistic. There was no one else waiting & they had just opened for the day. I really can’t understand it. Very strange.

An employee there completely embarrassed me in the check out line arguing me about the selected rewards I was trying to use. She was completely unprofessional and not knowledgeable of the rewards system. Arguments and arrogant.

Your savings card is worthless waste of time. Very few shoppers take the time to go online & ‘clip’ store coupons online ahead of shopping. Most of the time I do not plan a shopping trip – I need to go to the store when I need to go – I don’t have time to sit down every time I go to the market & peruse your site to see if I can save 10 cents.

Mariano’s is a bit further but because of their savings card, I will shop there because I am ACTUALLY saving money. The sale prices are clearly marked so I can make a quick decision when I’m in the store and all I have to do is have the checker scan my card and I see the discount. Voila! Savings achieved.

I will only go to my local Jewel now when I need a couple things.

To the CEO and others: You need to talk to the union so you can raise the hourly rate. Most of your stores are EXTREMLY short handed because of the pay. And the employees you have are over worked and ready to quit.

Forcing employees to wear masks is ridiculous, especially in a labor shortage. I refuse to shop there until they stop playing doctor. Safeway destroyed Dominick’s the same way they’re destroying Jewel

I have a complaint to all you AP shoppers who don’t want to pay for your food. You are Rude to think people like myself, who understands the Farmers hard work to put food on our table, does Not come for free. You not only hold up the lines for Real Paying Customers, but you jeopardize Jewel-Osco business, they too have bills to pay & employees to pay. Where do you think your chicken comes from? Where do you think your produce grows? Where do you think all your toiletries appear from? Pay the price or buy something you can afford. These are beautiful Stores meant for Real Customers.

Sale items with minimum quantities is very hard on a single person and senior citizens. I am a senior citizens who does not need 2 gallons of milk to get a sale price. My husband likes potato chips but he shouldn’t have to buy four bags to get the sale price. That’s just two examples, you have several in each sale flyer.
I was in the grocery business for over 30 years. When I was a cashier if someone would ask if they needed a card to get the sale price I will tell them no! All our customers are preferred customers whether you shop here once a week or once a year everyone gets the sale price. No minimum quantities to get a good deal. Everyone of them was quite happy with that response.

I returned my Jif recalled peanut butter at Mount Prospect Jewel store and the Manager told me I couldn’t return without a receipt. I told her it was purchased a week ago and what card I used and she refused to give me a refund.
I’m a good customer and didn’t appreciate this response especially since All the Jif products were taken off the shelves.
I don’t plan on returning to a store that won’t refund salmonella laden products.

Good Morning,
I’d want to begin by noting that my husband and I went to Jewel Osco (Store # 1296) on May 14, 2022 at 7:13pm and purchased some items. We went ahead and self-checked out, and the total purchase balance was $30.21. I felt it was strange that the machine asked for my husband’s pin number twice, we should have stopped and asked, but we didn’t. The next morning on May 15, 2022 my husband proceeded to Jewel because he noticed that the receipt stated debit 128.75 and then change $98.54. We were confused because we never took money out. My husband spoke with a female manager, who informed him that “she couldn’t do anything for him” and that someone else would contact him later that day. It was at 2:30 p.m., and my husband and two daughters (16 and 15) went to Jewel to check on the status of his worry. My husband attempted to speak with manager (initials MC), but things quickly deteriorated. My husband felt hopeless and things escalated to the point that another employee wearing a maroon sweater and sporting a half-man bun hairstyle approached my husband and said that he was going to call the cops. My question is why the manager didn’t take the time to listen to my husband. Why did he enable a non-management person to handle the situation incorrectly? When my husband and kids got home, my daughters 16 and 15 stated that the manager “Mr. MC was rude to my dad, kept cutting him off when he tried to say something and didn’t care to listen. All my dad was trying to do is get an answer or explanation and the manager mom failed at resolving the issue, he escalated the situation more instead of de escalating the situation instead of adding unnecessary comments .” So, with my 16-year-old, I went to the store and talked with Mr. Marco Caputo. I began by apologizing to him. Instead, he was unresponsive, uninterested in what I was saying, and kept interrupting me. The manager did stated, “that’s the problem with today’s society,” I was confused. His statement was out of place. I was trying to get an answer or explanation. The MANAGER was rude, horrible customer service skills, how is he part of management? How is he allowed to be part of management? This time, the difference was that I was professional, polite, and courteous, whereas he remained RUDE and unethical. “See mom, he didn’t care,” my daughter replied as I walked away. My issue was not resolved. I’ve tried calling corporate and district manager. But have not received any phone calls, emails, or messages. Management should be reeducated and culturally competency is a huge aspect now a days! Jewel Store # 1296 Manager who provided unprofessionalism and horrible customer service Mr. MC!

Jewel villa park. Rest room absolutely filthy and disgusting. Plus no running water

I am Very Disappointed that the digital coupon advertised for the Dawn power spray is NOT showing up in my app or anyone’s else. This is false advertising!! I am a loyal customer

I am extremely upset I switch from dealing with Walgreens because of the poor customer service to Osco drug off at Elk Grove Town center and the service from the young lady who answered the phone was extremely rude and bad! I asked repeatedly to contact my dr and of course she never did! I will never shop nor give my business to this location ever again!

Wow I can’t believe your customer service at kedzie in Addison location was going shopping there today forgot my mask at home went to the service desk and the lady was so rude I asked if she had a mask she said yes and she said that would be 73 cents I said don’t you have free mask to give out the people she goes no we don’t give free mask and very rudely

I would like to bring to your attention that the employee break room at the south Elgin (Sterns) is freezing because the store manager is on vacation and no one is allowed to touch the thermostat. So the heat is not on in this frigid weather. I think this is a violation and needs to be looked into.

Jewel Foods ,Elmhurst,Il., Butterfield and York. Ist issue many times shopping for “just for you” sale items after selecting on line I do not get the sale price. This is a scam and continues. This store mgt should be fired ,the end caps and isles are cluttered and are probably a fire hazard. The isle signs that indicate products in the isle are !/3 blank or missing. I understand the marketing ploy of changing placement but this is laziness on the part of mgt. It shouldn’t be a pain to do simple grocery shopping,I’ve met many people that say they can’t find simple daily products and will shop at other more convenient locations like Pete’s. My deepest condolences for the demise of JEWEL.

My 28yr old son took me to Jewel. We went to self check with a smallish order. We scanned every item, approximately 10 in all. My son scanned OJ and cashews as I was putting pasta in the bag, I heard everything item beep as did he. Some other items but I don’t remember. He started picking up the bags to put them in the cart and it came up that we needed attention. This happens often if the weight is changed too quickly. I clicked PAY and ran my LINK card. Payment went through. Now I am waiting with my VISA to pay for the 2 hotdogs we bought 2/$3 hot items, so they can not be paid on my LINK card. The manager Front End manager Joe said we only rang up 5 items, just the pasta. First he said “How many items are on here?” while looking at the receipt. My son said I don’t know and then Joe asked “what is Sig Kit Psta?” He works there and I even I know what that item is. Now he calls Jeff over, the store manager. Both say we did not ring up our items and would have to do it again. I said no problem but at this point he is taking things out of bags to where it appears we were shoplifting. I have lived in this area over 30yrs, a crowd is now waiting and watching. I said to Jeff every item beeped. I asked if the video could be views since their condescending tone was really demeaning. They said I could not see it, I said will you please watch it today. He said no, why I asked, he said he was too busy.
So, Joe returns the paid items and starts ringing my order at the desk. Then shouts out “you’re SNAP balance is $20.26” I have never heard a cashier shout that out, as if he was trying to shame us.
I am requesting the video to be pulled and watched please.
I should mention that Jeff said just because they beep doesn’t mean you scanned them. HUH?
I don’t work there, the register should be shut down it that is the case.

Store #3721 Jeffery Smolinski
6107 S Archer Ave, Chicago
12:27 3721 ( I have all receipts and pics upon request)

I went to the Jewel in Stickney, Il to buy lobster tails for New Years Eve. The lobster tails were packaged already and “frozen” I picked up 2 packages, both had use by dates of 12/31/2020. I immediately put them into the freezer when I got home. on New Years Eve I brought them by my daughter as this was supposed to be a special dinner for us. My son in law and I were cutting the shells open to get them ready to bake, there was a weird smell and all of the lobster meat was a greyish color. We threw out all of the tails as they were all bad. I am very upset and disappointed, as I am not working right now and had saved money to buy the lobster tails.
Maureen Gruber

Jewel Osco in Hickory Hills 95th and Roberts Road. I am a frequent customer as I live in the area however I think driving a little further to Mariano’s or Pete’s is worth it. I find it disturbing that while at this store yesterday 5:30 PM most check out employees were not wearing their masks properly. They were not covering their nose, only their mouths. The manager was up front and although she was wearing hers properly she said nothing to the many employees who were not. This includes cashiers and baggers. Anytime I have been to this store, approximately 1 to 2 times per week I have never seen anyone cleaning anything, carts, checkout keypads, belts, nothing and 9 times out of 10 the cart wipe dispensers by the doors are empty. I see nothing at all different than before Covid and I find it alarming and disgusting. I have shopped at this Jewel for over 20 years and truly feel it is time to shop elsewhere. If it was not convenient I would have left long ago. I am learning convenience is not everything. Overpriced, gross, hole in the wall with disgusting rat traps out front for all to see. Disgusting!

Please check out floors at At Larkin ave store all of them but by pharmacy very very dirty why was told because they close early and a curtain blocks doing a good job you mean manager don’t have key to raise it up?? If not when does it get washed looks like never all floors are very very badly marked up don’t you use machines to clean floors if not why not if you sub this out to others should be fired big time… please check this out ¡. Also when you buy one and get one for free if you don’t check it will bill you full price for both why???

The last five shopping trips to your store on 55th and Brainard Countryside IL. resulted in me bagging my groceries. I spoke to George And Mr. Avery and the answer is we are shorthanded today . Well I will shop elsewhere rather than pay your rip-off prices and bag my groceries! Thank You

Linda fithian said you did not confirm the summer uniforms with her by this time last year we WERE wearing shorts pants doing the summer I mean I really thought that the UNIFORMS for baggers were permanent

And one more thing everybody at my store don’t have jewel shirts

Jean’s should not be are SUMMER UNIFORMS

I thought the summer UNIFORMS were permanent why did this change this was all BAGGERS at all of the stores

My name is Brian I WORK AT JEWELOSCO #3167 SOUTH CHICAGO HGTS IL IS THERE GOING TO BE A SUMMER UNIFORM FOR BAGGERS THIS YEAR I MEAN THE WEATHER IS CHANGING

I just wanted to let you know that I just visited you Jewel in Bartlett Il. I was totally disgusted when walking in the parking lot and all the used dirty gloves all over the place. Especially around the cart corrals. I am a healthcare worker and this just boiled my blood. Yes people are ignorant but it is your companies responsibility to clean the parking lot. We have a shortage of PPE in the hospitals now and you got ignorant people using gloves and throwing them on the ground. It’s a shame your company is leaving this for us to look at. Rant over. I’m finding another place to shop. Sickening.

I am fully aware of the situation that our country is now experiencing, contrary to the delivery representative who yelled at me over the phone, “Lady don’t you know what is going on in our country?” I am in the highest risk group and have socially distanced myself for over two weeks now. I ordered food on Sunday and the first time slot open was Wednesday between 5:00-9:00 PM. At 6:00PM. I was called and told my order was cancelled because they had no personnel to get it ready. Really? An hour into the actual delivery and then they cancelled it? I wanted to know when it would be delivered and was told never. I wouldn’t be rescheduled because I would take a time slot away from someone else. It was made clear to me that the customers who were able to walk into the stores needed to be serviced first. Dear JewelOsco Executive team, WHY do you offer a service that does not work? I wasted 3 days waiting for vegetables, milk, bread etc. because your website gave me the option to deliver during that time. To cancel an order and not even try to bring some items because you are too busy is unacceptable because I counted on that delivery. At least you could have cancelled the order 24 hours in advance, or better yet, only offer services you can perform. As a life long Jewel customer, I want you to know that you just lost my business. Inexcusable to blame me for relying on what you said you would do without providing me with an alternative as to how you were going to deliver the groceries. Inexcusable to yell at me that I was trying to take away someone else’s time slot. Your representative finally was quiet when I asked her how I was going to get my food.

I got an email from J-O with an offer of “Free” delivery with $75 or more purchase. Well I did my shopping on line last night and went to checkout and found no Promo Code to get the free delivery. I called my local store in Schaumburg, IL…nope they don’t do the delivery. They gave me Elgin’s number. Customer. Svc. couldn’t answer my questions. She turned it over to someone who supposedly could give me answers about the code…NOPE. He gave me a “hot” line number. Before I hung up I asked him about the price. It’s showing reduced prices, for being a good customer, today, Sunday but the delivery won’t be until Friday. He told me I won’t get that reduced price because you guys change your ad in the middle of the week. ?

I really never shopped at your store until recently. I’m 74 and can’t digest meats anymore. Your store has a variety of Amy’s vegan frozen single meals, compared to Walmart. I’ve started buying from you.

Jumping through all these hoops for this free delivery, plus your app sucks, it’s just isn’t worth shopping at your store. FYI I have sent a couple of suggestions to the people who do your app. 1) Include the aisle with each item. 2) Make it so that a customer can press on the “aisle location” and it will bring up a layout of the store. You people need to check out Walmart’s app. as far as looking for a grocery item.

I am very disappointed in your recent changes in the Jewel stores I shop at. Both are located in Homewood, IL, one on 175th and Halsred, and one on 183rd near Kedzie. You have completely changed every thing around and I still cannot find what I want easily. Also you have discontinued a lot of the products that I use and no longer carry. Also I used to enjoy your great book collection. That is completely gone.

On Friday November 15, 2019 around 11:00 a.m, I visited your store at 120th Pulaski as I usually do. I picked up several items and took them to the cashier who was overwhelmed and distracted. Her customer service skills were awful. She was nice nasty. I came to the counter and I put my items on the counter and my turkeys were leaking because they were thawing. The elderly blond hair cashier begin to complain and kept calling the guy who bagged the groceries. He was the only one there and doing his best. She interrupted the other cashiers and they stopped but continued. She said this is why I do not like Thanksgiving. She said I am grateful but this is why I do not like Thanksgiving. She kept calling the bagger but he was busy with other cashiers. When she finished checking me out, she said “I’m sorry folks”. Each of the people behind me could have got in the express line because they only had one to two items. I wondered why she said this? I asked her why are you sorry. This is your job. She did not say anything. I called to speak with the store manager and he/she was not available so the Assistant Manager told me she could assist, she apologized and offered me a $10 gift certificate which I declined. I told her this was very poor customer service because I had been made to feel embarrassed and disrespected about my purchases that I had made at Jewel. She told me she would speak to her and she was sorry. This person does not need to be working with the public. She needs to remain retired because customer relations/service is not for her.

I just left Store #3082 and while all the employees were courteous and helpful. the store was a mess! Employees were stocking the shelves but there were empty carts and crowded aisles everywhere. I didn’t get the same experience as when the store first opened. Please do not allow the store conditions to continue to decline, The shelves were not stocked. Evidentlly, business is good, please consider hiring more help and stocking after hours to avoid the mess I witnessed today.

I wrote a letter on July 14, 2019 to the store manager of store 1189 concerning a purchase. To date, I have received no response. I am a customer and receiving no response does not leave a favorable feeling about Jewel.

The Deli person, RYAN, at Jewel Store #1111, 1227 Naper Blvd., Naperville, IL 60540 is certainly an employee to be proud of. I have purchased lunchmeat/cheeses, etc. from him and, let me tell you, he has ALWAYS been efficient, pleasant and very professional! And a really nice kid!

Your monopoly game was pretty shady this year. I spent hours scanning codes to get enough points for the $15 fandango reward. The distinct implication in your game was that it could be used when purchasing tickets (plural)………..however, when you actually turn in your points and obtain the code to use the $15 reward, you find out that it is only good for a ONE time credit of $15 to ONE (singular) ticket purchase. That makes this reward completely useless because most tickets in the Chicago area will not be that much even when including the service fee. Hence, you end up wasting a bunch of monopoly points for nothing. Fandango’s response is basically “too bad”. Very shady, Jewel. Very shady.

What are you doing to the store in Glendale Hts.???? We have been customers since that store opened, but have finally have had to give up. The new remodel forces people to walk up and down the length of the ENTIRE STORE to get to the next aisle! You might as well put a sign up on the door, “SENIOR CITIZENS AND HANDICAPPED NOT WELCOME.” We’ll be taking our business, and money elsewhere.