Where Is JetBlue Corporate Office Headquarters

JetBlue Headquarters Address and Contact

  • Address: 27-01 Queens Plaza N, Long Island City, NY 11101, United States
  • Phone Number: +1 718-286-7900
  • Email: corporatecommunications@jetblue.com
  • Number of Employees: 22,000
  • Established: August 1998
  • Founder: David Neeleman
  • Key People: Andres Barry, Alex Battaglia

JetBlue Headquarters Location & Directions

How to Contact JetBlue Corporate Office

JetBlue Airways is an international prime travel company, known for being loyal to the customer and community commitments in providing ultimate travel experiences and products. It caters to its consumers with the best connectivity and amenities, flying across 100 US cities.

Consumers may have a number of reasons to contact JetBlue. Some of them are stated below:

  • To register feedback, query, issue, or complaint.
  • To enquire about the company’s safety policies.
  • To enquire about payment issues or to receive a receipt.
  • For booking a flight.
  • To get know about the ongoing offers, deals or discounts.
  • To get flight details.
  • To know about the rules and policies of check-ins, reservations, ad refundability.

There is a possibility for the readers to have any of these queries in common or any other. In that scene, they must look at the ways to contact JetBlue.

Ways to contact JetBlue

If you’re looking for ways to contact the JetBlue headquarters or customer support team, here is a list of ways to do that:

Address

In order to have an in-person meeting with the JetBlue officials, customers can visit their head office. The address of the JetBlue's headquarters office is provided below:

27-01 Queens Plaza N, Long Island City, NY 11101, United States of America

Phone number

If the consumers wish to get help while sitting at home, they are free to call the customer support center to get a personalized solution to any question or issue. JetBlue Customer Relations are available 24/7 for every consumer, be it anywhere on the globe. The phone number to contact JetBlue is given below. Consumers can kindly note that booking a flight via call will charge a $25 fee.

+1 718-286-7900

Email Address

If the customers feel comfortable contacting JetBlue via email, they are welcomed for the same. Here's the email address of JetBlue’s top-notch customer service.

corporatecommunications@jetblue.com

Website

JetBlue's website gives us an insight into a well-established company, which is ready for its customer service every time. One can visit the website to know every bit of information about the company or for booking a flight on the site.

https://www.jetblue.com/

JetBlue Headquarters Info & Photos

JetBlue Airlines has its headquarters office in Brewster Building, in Long Island City, NY. It was in April 2009 that Helen Marshall announced it as the headquarters, out of the options – NYC’s metropolitan area and the Orlando, Florida area. The location not only supports the airline's historical links but also allows access to financial markets and staff relocation costs. It is spread across a 200,000 square feet area, taking up quite a big space of 2 ½ floors comfortable for the 1,000 employees working there. Indeed, for an airport theme, the office is spacious, classy, and pretty first-class!

Jetblue Headquarters Photo
JetBlue Corporate Office

JetBlue Headquarters List

S. No.

Country

Address

1

United States

27-01 Queens Plaza N, Long Island City, NY 11101, United States

JetBlue Headquarters Executive Team

David Neeleman

Founder

The successful foundation of JetBlue was led by David Neeleman, a Brazilian- American business tycoon, in August 1998 in Delaware. He is also the founder of various other commercial airlines - Westjet, Azul Brazilian Airlines, Morris Air, Open Skies, and Breeze Airways. While being the CEO of JetBlue, he donated his entire salary of $200,000 with a $90,000 bonus to JetBlue Crewmember Crisis Fund for the JetBlue employees who had fallen in the hard times.

Andres Barry

President

Andres Barry holds the position of the President of JetBlue Travel Products since March 2018. He formerly worked as the Partner, Managing Director, Sales and Operations Manager and Operations Research Associate at The Boston Consulting Group, Mc Master- Carr and ZS Associates, respectively. Barry completed his MBA, Business Honors from Emory University - Goizueta Business School, and B.S. in Industrial Engineering & Economics from Northwestern University. He is excellently skillful in pricing and strategy, retail, loyalty programs, travel & tourism, and revenues & profit growth.

Alex Battaglia

Senior Vice President

Alex Battaglia joined JetBlue Airways in March 2007 as the Vice President under JFK Operations and Customer Service Department. His department changed to Airports in 2009, and to System Operations in 2011. Finally, from December 2012 till present day, Alex is heading the System Operations as JetBlue’s Senior Vice President. He is a pass out of the University of Hawaii and William Paterson University.

Name

Title

an Deason

Head of Customer Experience

Mike Elliott

Chief People Officer

Joanna Geraghty

President & Chief Operating Officer

Robin Hayes

Chief Executive Officer

Robert Land

Head of Government Affairs, Associate General Counsel

Scott Laurence

Head of Revenue and Planning

Tracy Lawlor

Chief Strategy & Business Development Officer

About JetBlue

History

JetBlue’s history says a lot about it! It was incorporated by David Neeleman in August 1998, in Delaware. The company was officially founded in February 1999 by Neelaman under the name “NewAir”.

Services

JetBlue is known as an American low-cost carrier, with the best amenities and free in-flight entertainment, brand-name drinks, and snacks, lots of legroom, and of course customer contentment at its best. It serves nearly 100 domestic and international network destinations in the USA, Central America, Mexico, South America, and the Caribbean.

Facts

  • -In the American Customer Satisfaction Index, December 2020, JetBlue was ranked at the 4th position among all US carriers.
  • JetBlue currently carries codeshare agreements with 21 airlines.
  • The cheapest days to fly in JetBlue are generally considered to be Tuesdays, Wednesdays & Saturdays due to the reason that its fare sales restrict travel on those days.
  • JetBlue was ranked #394 financially in 2020’s Fortune 500 list of the largest US corporations by net revenue.
Rate This
  • Terence Barrett says:

    I’ve tried numerous time to resolve my problem but all I get is the run around. If business is not that important to I can find another airline.

     
  • Louisa Antoine Sylvester says:

    I was speaking to a representative at JetBlue she could not of give me the answer I was looking for I told her to put me on to a supervisor it took forever. And no one came to the phone .I will like someone to call me between the hours of 6 and 8 Pm Monday through Friday..my number 332.200.1488 thank u.

     
  • John Jasset says:

    I’m hoping you can help me, my name is John Jasset I flew in from PVD to TPA on Monday March 14th on the JetBlue flight # ***** on this flight I had my IPAD PRO 12.9 I did not have my license with my I had lost it before the flight, and applied for a new one so I had to do the additional screening, required but the airport I know the iPad was with me, I got in the plane and placed the iPad on my left side next to the seat I was seated at the window in the plane.
    When I got off the plane and home I realized I never picked it up off the plane I immediately set off my find my phone app and it showed me the iPad was at JFK, and the alert was shut off, I tried calling to relay the message to someone In person to no avail then I was told I needed to file the online lost and found report which I did, and I have updated it with the location of the iPad from JFK on several days and showed the pictures of the map and the alerts were shut off.

    The fact that no one could return a call to help deal with this is horrible this was a 1300$-1500$ Item and caused me a major issue at work not having it for work while I was away …. And I get messages saying they haven’t found it yet but they will reach out in 30 days no response to my actual messages… is disgusting some one needs to respond

    774 573 4282

     
  • Jack Hoffman says:

    I have been trying to reach somebody in the corporate office with no results. Please reach out to me. My name is Jack Hoffman
    (954)990-3148

     
  • Timothy Goff says:

    Every experience with Jetblue seems to get worse with every booking. No customer service support. no website support (always experiencing an issue), text support is non-existent. Total disgrace from a once admired airlines. I will make every effort to never fly JB again.

     
  • Ellen says:

    I am on hold right now waiting for a supervisor Was told by my representative, who couldn’t help me, that I would be on hold for 10 -20 minutes. That was 45 minutes ago..my ordeal began 10:00 p.m. ( yesterday) it is now 12:47 a.m..The price has gone up on the departing and then on the return flight all while waiting for the representative to get on the phone. The problem is, I want to book and use my well earned true blue points to book round trips for my daughter, son-in-law and granddaughter. The site wants me to pay in cash american dollars and I want to use my points. Tried every which way on the website to do this only to wind up here…..waiting for a supervisor…already have spent 3 hrs with this and no flights booked.. update: booked finally with supervisor using points but costing me 10,000 more points from the start of this journey and 3 hrs 41 minutes total. Calling corporate tomorrow which I am sure won’t make any difference. Good night and pleasant dreams

     
  • Ruth Kilmnick says:

    My husband, father, and I were scheduled to take a trip to Phoenix. We had a family memorial service to attend. Then of course, New York had the big snowstorm on Saturday Jan 29. We were scheduled to leave at 6:30am Sunday morning, Jan 30, 2022. Not only did we not hear from Jet Blue by email or phone that the flight was cancelled, we had to hear it from the driver who was picking us up and was nice enough to call us the night before to tell us. So we rescheduled the flight after waiting 1 1/2 hours on the phone to speak to a Jet Blue representative. It was rescheduled for the same day, but at about 5:45 pm. My husband sees on his email about 11:00 yesterday that again they cancelled that flight. We again called to speak to a Jet Blue representative, waiting , of course the usual hour or so and got a lovely woman named Tabitha that went to the ends of the earth to try to get us to Phoenix. We ended up with a flight that stopped in Boston (stupid, another city hit by the storm), and then went to Phoenix. The flight was 2:45pm on Jan 30, Sunday and we rushed to the airport and made it just in time for the reported boarding time, only to hear that the flight was delayed about 6 hours , and they didn’t have any information about a connecting flight to go from Boston to Phoenix. We were getting all kinds of email from Jet Blue with time changes,like 21 hours,etc So we cancelled our trip. we went down to Baggage claim to the office to put in to get our bags, which were not on a plane because our plane wasn’t even there, and waited 4 hours to be told that they would have to be delivered to the house. We had to take a taxi home, and I still can’t find out the status of our bags. I just wrote a complaint to the department which I will now copy and paste.
    01-31-2022 12:32 PM

    I would really like to find out about the status of the delivery of our bags to my house. We cancelled our flight and the bags were not even on a plane, and we waited 4 hours in the airport only to be told that they have to be delivered to our house. I want some assurance that they have found our bags and when we can expect them. If Jet Blue doesn’t have enough help, pay your employees more or do something to solve this debacle that many of us had to go through yesterday at the baggage claim area, let alone the cancelling of 3 flights and ultimately we had to cancel our vacation because Jet Blue could not find a way to get us to Phoenix. We are very disappointed with the service, but the women who were trying to help us at the baggage office were very nice and trying to do the impossible , when it wasn’t their fault that there wasn’t enough help at the other end . i would like a definitive answer about my bags please, and I and sending a copy of this to corporate. Ruth Kilmnick

    Ruth Kilmnick

    If you do not respond to this letter , it will show that the Corporate office doesn’t give a damn and I will be showing this to many people.

     
  • Joann Silk says:

    Needed assistance last night with how to use credits in my Travel Bank. Called Jet Blue. Voice message advised there would be a 30 minute wait time. OK – I’ll wait. I was on hold for 90 minutes. Finally got disgusted and just booked my flight without using my Travel Bank credits. As soon as I hit “Purchase” an agent picked up the phone. Said there was nothing she could do for me, since I already purchased my flights. I complained about the long wait and no help with my issue. She apologized but reiterated there was nothing she could do. To add insult to injury, my credits will expire in 6 months so I will probably lose them completely. I applied for an extension and received a response today. “Denied”. I’m a True Blue member, frequent flyer and have been flying Jet Blue for many years. I’ve always been satisfied with their service. Not any more. This is not the 1st time I’ve waited a ridiculously long time for a customer service rep with no satisfaction at the end of the call. Jet Blue has spiraled downward. They have disgraceful customer relations.

     
  • William Doyle says:

    Which is Correct????

     
  • William Doyle says:

    I am booked on JetBlue Tuesday, February 1, 2022. Boston to Ft. Myers —- BUT much Confusion on Covid — big time. 1. On line — Jetblue states that a Negative Test proof MUST be shown and taken within 72 hours of flight. 2. In a tel conversation -1-800-538-2583 – [after 73 minute wait] – your rep said –NOT REQUIRED for domestic flights! If #1 is correct — how does one get tested on a Saturday, Sunday, or Monday —[72 hour window] – and get results back from a LAB, for a flight on Tuesday?

     
  • Mark Woolf says:

    Traveler was Jason Woolf BXAUGB Bos to San 01/03/2022 346 pm FL 19 My son checked 2 bags, 1 came through to SAN the other did not. It was checked, 5 foot tall cardboard box, very well packaged, name, number all on package, enclosed were 2 hockey sticks. My son was heading Camp Pendelton, he is a marine wanting to bring his hockey sticks to play in San Diego. We booked him a direct flight to ensure baggage would go direct. Been on hold with Baggage for now 55 minutes, so unfair and incompetent to lose a checked bag. You have done a great job hiding from customers, no other number, no way to file a claim on line, no way to reach anyone. Very poor service. I am now a believer that Jet Blue is incompetent or stealing bags. Cant reach Jet Blue Logan or Jet Blue SAN Mark Woolf, father of Marine Jason Woolf 401-474-8400 or 401-743-2310

     
  • Desislava Docheva says:

    This is an email I sent at the end of September 2021 with no response to date. Please respond and reimburse the expenses.
    *** I would like to inform you that we will be bringing claims on the following two reservations MOBZCS and LAPNQQ. We were checked in and bags were checked in and paid on September 3, 2021 for a flight to Newark from Fort Lauderdale on September 4, 2021 (the morning flight). We had the boarding passes printed. Due to lack of parking at the FLL airport which was not communicated to us, we wasted over one hour parking at a distant offsite overflow parking lot and then had to wait multiple shuttles to bring us to the FLL aiport. We wanted to print the bag tags for the already checked and paid bags, and were in the process of using the self-service machines when we were timed out and could not print the bag tags. No one assisted to print us the bag tags even though we had the boarding passes in hand and the luggage was checked in the day before and paid. We were told the bags could not be put on the plane and that we could not board the flight without the bags even though there were 40 minutes remaining to get to the gate (security was virtually empty at the time). Of course, if someone would have printed the tags for the already checked and paid bags, we would have been able to get to the gate and board the flight. As we were refused the bag tags and were told that we could not get on the flight, we had to book a different flight out of Palm Beach on September 4, 2021 with United. We asked to get the $35 per bag fee that we had paid, and did not receive a refund. But more importantly, we were fully compliant with the terms and conditions of the air fares as we were checked in with boarding passes in hand and our bags were checked in and paid the day before. Someone should have either printed the bag tags in advance so that we could drop off the bags or printed them for us. Unfortunately, we were put in a position where we could not board a flight over two bag tags for luggage that had already been checked in and paid.

    As a result, we lost $70 paid for two checked bags and had to pay additional $693.60 for four one-way fares with United later in the day on September 4, 2021. The four passengers for the above two JetBlue reservations are: Desislava Docheva, Mikaela Stefanov, Vanya Stefanov and Nikolay Stefanov. You will be able to confirm that everyone was checked in on September 3, 2021 and that two bags were also checked in and paid on September 3, 2021.

    JetBlue mishandled the situation as it did not print two bag tags so that the luggage could be dropped off and prevented us from making the flight with 40 minutes left before take-off. We are seeking compensation for the $70 checked bag fees and the $693.60 we had to spend to get to Newark. Not to mention the loss of time that we could have spent in New York if we had been assisted with two bag tags to allow us to board the early morning flight.

    Please confirm that JetBlue will compensate us for the expenses noted above. We will provide receipts.

     
    • Desislava Docheva says:

      Good afternoon,

      Thank you for issuing a partial credit in response to my complaint above – this is for Case: 109724. However, you issued three credits of $78.59 each and we were four (not three) people between the two reservations. Please issue another credit for the missed flight under reservation LAPNQQ for Desislava Docheva. Additionally, we require that we be refunding the $70 for the two checked bags which you denied yesterday. It is inconceivable to me that we will pay separate fees for luggage to be flown from Florida to NY but you will not refund the bag fees when no such services was provided. There is absolutely no basis for JetBlue to retain the benefit of our bag payments when the bags were not put on the plane. We wanted the bags to be put on the plane, we wanted the baggage drop-off attendant to print the bag tags but instead we were told to use the check-in machines to do a complete check-in process (even though we did that the day before and had the bags checked in as well) to only waste the precious 2 or 3 minutes before the self-check machines were timed out. We were at the airport 42 or 43 minutes before the flight and went straight to the baggage drop-off counter. People were dropping off bags at the time and bags were continued to be dropped off even with less than 40 minutes before the flight. So your suggestion in the email you sent last night that somehow the flight would have been delayed is completely self-serving as on the ground the baggage desk was continuing to receive bags and we similarly could have made it if we were properly serviced. We should not have been asked to do repeat the check-in process from the beginning – what is then the purpose of checking online the day before and obtaining boarding passes and checking the bags? This practice is deceiving and unfair, particularly in my case where I only had a carry-on which under the new basic fare rule at the time I could not bring on the plane because JetBlue wants to charge a checked-bag fee for it, yet without having the ability to print a simple bag the drop-off desk. In any event, JetBlue did not provide any service with respect to the bags, the bags were not on the plane, and the $70 checked bag fee should be reimbursed. It was not our fault that JetBlue does not have proper procedures for doing something very basic like printing a bag tag. This is not a case of a forfeiture as suggested in your email – we did everything by your rules and were let down by an inefficient process. Please issue the fourth credit for the flight FLL-EWR flight for reservation LAPNQQ and please refund the checked bag fees for both reservations MOBZCS and LAPNQQ because we paid for bag service that was not provided. Thank you.

       
  • Nicola Gray says:

    I will, therefore, use this medium to request a FULL refund of my ticket purchase price for flight with confirmation code- BWONIS from Montego Bay to Charleston.

    I am still in utter shock with the callous, uncaring and vindictive manner in which your supervisor on that day handled my Medical Exemption Letter. Please note that this letter was written on an official letterhead with the doctor’s name, office address, qualifications, affixed signature and stamped with her official stamp.

    To this point, your supervisor (and I have deliberately chosen not to remember her name as the experience has left me fuming) cannot offer an acceptable reason as to why this letter does not meet JetBlue’s and CDC guidelines. She, first, offered the flimsy excuse that she does not know what ‘biochemically enlarged (overactive thyroid) means. She then went on to say I should ask the doctor to explain a little more clearly what my issue is, yet she refused or was unable to tell me what further details should be included in order for it to be acceptable!

    When I pressed her to ascertain what really was missing and that she had best refer me to someone who was more knowledgeable, she made it clear that she was the person in charge and she has to make the decision to admit me or not. Despite, my urgings to get credible grounds as to the inadmissibility of the letter, she could not provide one. In the end, after arriving 4 hours and 20 minutes early for my flight, she maintained her stance and excluded me from flying. She also had the gall to enter into the system that the letter did not meet CDC guidelines, when it is was apparent that she did not know or could not express what those were herself!

    My issue is that I did not CANCEL or CHANGE my flight. I was denied boarding on what I consider to be a lack of understanding and consideration on the part of your employee. Correct me if I am wrong, but your policy says cancellations or changes incur a $100 fee. I did NONE of the above and so, justifiably, should be given the full cost of my ticket purchase price.

    I refuse to accept anything less than the full purchase price that I paid for my ticket. JetBlue should also take a harder look into how they treat persons with LEGITIMATE medical issues. This is another unfortunate experience with JetBlue for me and I will guarantee it to be the last, for the sake of my health.

     
  • jaxx briggs says:

    To Whom It May Concern,

    You should be ashamed at how you treat your customers. Sadly, the stories of crazy passengers are the only ones that make the news but your disrespect and disregard for your passengers is also newsworthy.

    JetBlue has officially given me the worst airline experience I have ever had. Originally scheduled to depart Thurs. Sept. 23rd on flight#1623 leaving 8:10 p.m. JFK -LAX, it is 1:40 p.m ON FRIDAY SEPT. 24TH AND I AM STILL AT JFK.

    Due to the weather, the flight was indefinitely delayed. I understand that is not your fault, you do not control the weather.

    After hours of non-information , when we finally boarded at 2:00 AM, we were forced to disembark at 2:20 a.m as the pilots “shift” ended. I’m not entirely sure of the reason but if this was a less than 30 min time sensitive problem when we boarded after 2AM then

    WHY DID YOU HAVE US BOARD in the first place? Following that, we were on our own, to fend for ourselves in terms of rebooking with no information given whatsoever.

    2:30 A.M. JFK AIRPORT We were told to go to baggage claim. At baggage claim we were told that the flight was not cancelled: SO NO BAGGAGE WOULD BE RETURNED.

    NOONE FROM JETBLUE GIVING US ANY NEWS OR GUIDANCE.

    In the meantime, JetBlue keeps updating the time of our flight as delayed in 30 min increments up until 3:30AM. We finally get a delayed until 7:00 a.m. alert which gives us all some hope. After “sleeping” overnight in the airport, I go to our gate; of course another delay until 8:30AM.

    While we are waiting for the flight, we find out that there is no crew available for this flight so now this is delayed indefinitely.

    What truly shocks me, is the continual lack of accountability, information and help. Finally receiving assistance at the help desk to rebook a flight at 1:00 p.m which of course gets delayed to 2:10p.m. which is, as I compose this with no sleep, pushed to 3:00 p.m

    WE STILL DO NOT HAVE OUR LUGGAGE THIS IS SHAMEFUL BEYOND WORDS.

    I am about to board my flight without knowing where my checked luggage from the original flight is going to end up because they can’t LOCATE the plane.

    This was supposed to be the start of a wonderful trip , was reuniting with my brother and his two children after 2 years of not seeing each other due to the obvious global pandemic.

    I am expecting an apology and a refund, compensation for this ordeal and hope that all of my fellow passengers received the same. Please keep your $50 voucher if you think that is what we deserve.

    Your behavior has been nothing less than egregious and you have shown a plane full of people and customers that you do not know how to treat them with dignity.

     
  • Sacha Gross says:

    Sacha Gross
    September 24, 2021
    To Whom It May Concern,

    You should be ashamed at how you treat your customers. Sadly, the stories of crazy passengers are the only ones that make the news but your disrespect and disregard for your passengers is also newsworthy.

    JetBlue has officially given me the worst airline experience I have ever had. Originally scheduled to depart Thurs. Sept. 23rd on flight#1623 leaving 8:10 p.m. JFK -LAX, it is 1:40 p.m ON FRIDAY SEPT. 24TH AND I AM STILL AT JFK.

    Due to the weather, the flight was indefinitely delayed. I understand that is not your fault, you do not control the weather.

    After hours of non-information , when we finally boarded at 2:00 AM, we were forced to disembark at 2:20 a.m as the pilots “shift” ended. I’m not entirely sure of the reason but if this was a less than 30 min time sensitive problem when we boarded after 2AM then

    WHY DID YOU HAVE US BOARD in the first place? Following that, we were on our own, to fend for ourselves in terms of rebooking with no information given whatsoever.

    2:30 A.M. JFK AIRPORT We were told to go to baggage claim. At baggage claim we were told that the flight was not cancelled: SO NO BAGGAGE WOULD BE RETURNED.

    NOONE FROM JETBLUE GIVING US ANY NEWS OR GUIDANCE.

    In the meantime, JetBlue keeps updating the time of our flight as delayed in 30 min increments up until 3:30AM. We finally get a delayed until 7:00 a.m. alert which gives us all some hope. After “sleeping” overnight in the airport, I go to our gate; of course another delay until 8:30AM.

    While we are waiting for the flight, we find out that there is no crew available for this flight so now this is delayed indefinitely.

    What truly shocks me, is the continual lack of accountability, information and help. Finally receiving assistance at the help desk to rebook a flight at 1:00 p.m which of course gets delayed to 2:10p.m. which is, as I compose this with no sleep, pushed to 3:00 p.m

    WE STILL DO NOT HAVE OUR LUGGAGE THIS IS SHAMEFUL BEYOND WORDS.

    I am about to board my flight without knowing where my checked luggage from the original flight is going to end up because they can’t LOCATE the plane.

    This was supposed to be the start of a wonderful trip , was reuniting with my brother and his two children after 2 years of not seeing each other due to the obvious global pandemic.

    I am expecting an apology and a refund, compensation for this ordeal and hope that all of my fellow passengers received the same. Please keep your $50 voucher if you think that is what we deserve.

    Your behavior has been nothing less than egregious and you have shown a plane full of people and customers that you do not know how to treat them with dignity.

    Share

     
  • Sacha Gross says:

    To Whom It May Concern,

    You should be ashamed at how you treat your customers. Sadly, the stories of crazy passengers are the only ones that make the news but your disrespect and disregard for your passengers is also newsworthy.

    JetBlue has officially given me the worst airline experience I have ever had. Originally scheduled to depart Thurs. Sept. 23rd on flight#1623 leaving 8:10 p.m. JFK -LAX, it is 1:40 p.m ON FRIDAY SEPT. 24TH AND I AM STILL AT JFK.

    Due to the weather, the flight was indefinitely delayed. I understand that is not your fault, you do not control the weather.

    After hours of non-information , when we finally boarded at 2:00 AM, we were forced to disembark at 2:20 a.m as the pilots “shift” ended. I’m not entirely sure of the reason but if this was a less than 30 min time sensitive problem when we boarded after 2AM then

    WHY DID YOU HAVE US BOARD in the first place? Following that, we were on our own, to fend for ourselves in terms of rebooking with no information given whatsoever.

    2:30 A.M. JFK AIRPORT We were told to go to baggage claim. At baggage claim we were told that the flight was not cancelled: SO NO BAGGAGE WOULD BE RETURNED.

    NOONE FROM JETBLUE GIVING US ANY NEWS OR GUIDANCE.

    In the meantime, JetBlue keeps updating the time of our flight as delayed in 30 min increments up until 3:30AM. We finally get a delayed until 7:00 a.m. alert which gives us all some hope. After “sleeping” overnight in the airport, I go to our gate; of course another delay until 8:30AM.

    While we are waiting for the flight, we find out that there is no crew available for this flight so now this is delayed indefinitely.

    What truly shocks me, is the continual lack of accountability, information and help. Finally receiving assistance at the help desk to rebook a flight at 1:00 p.m which of course gets delayed to 2:10p.m. which is, as I compose this with no sleep, pushed to 3:00 p.m

    WE STILL DO NOT HAVE OUR LUGGAGE THIS IS SHAMEFUL BEYOND WORDS.

    I am about to board my flight without knowing where my checked luggage from the original flight is going to end up because they can’t LOCATE the plane.

    This was supposed to be the start of a wonderful trip , was reuniting with my brother and his two children after 2 years of not seeing each other due to the obvious global pandemic.

    I am expecting an apology and a refund, compensation for this ordeal and hope that all of my fellow passengers received the same. Please keep your $50 voucher if you think that is what we deserve.

    Your behavior has been nothing less than egregious and you have shown a plane full of people and customers that you do not know how to treat them with dignity.

     
    • Recent traveler says:

      I agree 💯 JetBlue has the worst customer service and their policy are even worse when it comes to customer service it’s seams like the employees have More wrights

       
  • joseph a graziano says:

    I have tried to cancel my flights, your system refuses to accept the request because of an incorrect refund indicated. Contacting customer service was frustrating to say the least as on multiple attempts I was advised of a 3to 4hr wait. I am a loyal customer and this is unacceptable performance…and don’t use COVID as an excuse , as that is getting old. This failure to respond to customers is not doing your Brand any good. I hope that I will not be charged as a no show tomorrow when I was scheduled to leave.

     
  • ex customer says:

    star ranking : 000000000000000000000 Horrible service I book a flight for my mom after 3 hrs delay and a lost bag. This company USED to be the best now its the WORST. What its going on with you guys at this point I dont care about the loyalty points this will be my last booking with them and I dont care about losing my money on the return ticket I rather pay more on a different airline that going back with you guys after that horrible experience my mom had NO MORE with you guys. Its sad that a once an excellent company its like I stated before the WORST

     
  • disappointed ex client says:

    they have gone down hill so bad! its pathetic will never fly them again!!!

     
  • Not a JetBlue Fan says:

    I was searching to purchase three tickets to FL. JetBlue booked one ticket for me in a name other than my own and refused to issue a refund. First rep hung up on me, the second one screamed at me then hung up on me. Both instructed me to take the credit – for a ticket that is not in my name – nether ever asked for my name. This was my first time with JetBlue and I will NEVER try again. And I will tell all my freinds and anyone I meet about this terrible experience.

     
  • Steven gilbert says:

    Up until today Jet Blue was my favorite airline and I would go out of my way to fly Jet Blue. After the disgustingly anti Semitic outrage directed at a mother and her six children I can assure you that I will go out of my way to avoid flying Jet Blue. The staff on that plane should be fired.

     
  • Diana DeLorenzo says:

    My complaint is customer service. I had purchased a flight with a credit for this past Mar into Apr. Then COVID-19 happened!! My husband’s work sent a memo out that all non essential flights should be cancelled. I cancelled and was told my tickets were of no value because they were purchased with a credit that originated in 2018 that I received due to medical reasons which I had travel insurance and a note from my physician. I should have received a full refund at the time. So I rebooked for 2019. We had a freak snow and ice storm a week before we were to travel. I slipped and fell on the ice injuring my hip and was unable to travel so I was issued a new credit. I rebook my flight for this past Mar and COVID-19 hit. Now I lost my money for these tickets. I find this very unfair. I would like a refund or credit for my tickets. HELP!!!!!

     
  • Donald Kerrigan says:

    I believe that a better evaluation of hiring should be looked into Jetblue at PBI. JetBlue has more employees than you need as I have seen how many stand around doing nothing during flight activity. I have flown out of West Palm Beach and the JetBlue employees act like kids on a playground. I have only noticed a few that are professional in handling customers. Some public contact employees chew gum and have food in their mouth while waiting on customers. I have flown Delta and United and they operate with contract companies on the ramp and cleaning aircraft. They have more discipline and professionalism than JetBlue employees in West Palm beach . My suggestion is follow the other airlines in West Palm Beach. JetBlue cost will go down to operate and profit will follow. If you keep some employees that are knowledgeable in all areas of the JetBlue operation I believe as I have talked to Delta and United on how they operate that if you go to contract as they did you will find most of your JetBlue employees will stay at lower pay with flying benefits. I guess that I am old school because I believe in accountability. I have had when flying to Boston some employees are rude but not enough to contact JetBlue. I feel with flying I would not want repercussion in and out of West Palm Airport.

     
    • Recent traveler says:

      I recently travel to Mia and agree with you their customers service is the worst if Seams the hiring department need help

       
  • rhondawalder says:

    I took a flight on Saturday out of LaGuardia to West Palm and was told I had to be wanded by security because there was a yellow light on my shoulder. Then I was asked if I wanted to go into a private room. I found this outrageous considering this was my undergarment and the women had a bad attitude toward me . Also she did wand me for no apparent reason. I will not travel with Jet Blue again and found the agent extremely offensive and aggressive toward me almost as though I was guilty of a non existant offense. I have traveling on Jet Blue for 18 years and never had this problem before.

     
  • Ovidio Rodriguez says:

    My wife and I, we being traveling with JetBlue airways for years ,and sadly i have to say this time around we had awful experience with JetBlue on June 15, 2019
    Subject: This is the Complaint to JetBlue Flight 730 (6/9/19)/ Emotional Support Animal
    Hello,

    Hello, I’d like to start off by introducing myself, my name is Ovidio Rodriguez. On Sunday, June 09,2019 my wife and I were on a flight along with our ESA. We were on Jet Blue flight 730 flying from Puerto Rico Aguadilla to Orlando, Florida (MCO). At approximately 11:50a.m. my wife was holding our little dog in an attempt to see why she was shaking, as our dog is diabetic. A flight attendant was passing by and yelled at my wife as if she was a child and said “Put that dog under your seat now!!” My wife then tried to explain that she needed to check the dog sugar as it may be too low. At that post the flight attendant yelled again in a nasty tone “Well, your dog should not have flown then, put that dog under your seat now and don’t make me ask you again!!” At this point I politely asked her for her name and she refused to divulge such information. But instead she replied with “why would I give you my name” Our response was “because we would like to write a letter to Jet Blue and inform them of my negative experience with their employees” Her response at that point was “well in that case I will write my own report and say that you are not complying with Jet Blue Policy and that you are the one whom wouldn’t listen to me” At this point she demanded to see my paperwork for my dog. I complied with her and handed the paperwork to her. At the moment it had become apparent to me that she didn’t care about my situation and was more interested in escalating the situation. She then followed up with, that she didn’t believe that my dog sick nor was she an emotional support animal. By this time my wife anxiety was through the roof when all of this could have been resolved by a little bit of compassion and better customer service. Is this the society we live in now berate everyone we come in contact with? I mean is the kind of people Jet Blue stand behind as the face of their company? I am above all else in shock and disbelief that your flight attendant named Heather working flight 730 is able to work flights and provide what she calls customer service on your airline, she beyond unprofessional. Maybe she needs a little more training when it comes to compassion as well as customer service.

    Once we landed in Orlando I was happy to finally be home. As we exited the plane we were then approached by a Jet Blue employee name Layla (ID#74045) whom identified herself as the Security Coordinator and leader. So in the middle of the terminal not off to the side one again we are being berated in front of millions of people, this is not only embarrassing but beyond emotionally draining among other things. So Layla says “I want to get your information to make sure that you and your family are put on a No-Fly List for JetBlue” She tells us she has the POWER and ABILITY to “MESS THINGS UP FOR ME.” So not only have we been berated but now we have been threatened and treated like criminals. We asked to speak to a supervisor. Not one person up to this point has attempted to defuse the situation nor ask me or my wife side of the story, not at one point no explanation.

    The supervisor, Mr. Wisner Disette arrived on scene and introduced himself pulled us off to the side and spoke to us with the utmost understanding. He heard us out in an attempt to understand what the main issue was. Mr. Disette explained to us that he believed us and he would talk to Layla about the treatment we received and the manner in which she spoke to us. He also mentioned the flight attendant Heather and Layla were wrong for how they handled the situation.

    At the end of the day something needs to be done, no one deserves this kind of treatment ever. We have broken no laws, done nothing wrong, just husband and wife on a flight back home from vacation with our ESA dog. To this day every time my wife thinks about it gives her a bit of anxiety. It’s almost as if she has a touch of PTSD behind all of this. Once again this situation could have been avoided by a little compassion, understanding and asking a simple question. “Ma’am is everything ok?” How is your motto: You Above All; Inspiring Humanity…..
    Humanity:
    Humanity means caring for and helping others whenever and wherever possible.
    Humanity means helping others at times when they need that help the most, humanity means forgetting our selfish interests at times when others need our help.
    Humanity means extending unconditional love to each and every living being on.

     
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