Where is Jetblue Corporate office Headquarters

Jetblue Headquarters Address and Contact

Jetblue logo
  • Address: 27-01 Queens Plaza N, Long Island City, NY 11101, USA
  • Phone Number: +1 718-286-7900
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 25,000
  • Established: 1998
  • Founder: David Neeleman
  • Key People: Robin Hayes (President & CEO)

Jetblue Headquarters Location & Directions

Jetblue Headquarters Executive Team

Name

Title

Robin Hayes

Chief Executive Officer

Joanna L. Geraghty

President & COO

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About Jetblue, History and Headquarters Information


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  • Ovidio Rodriguez says:

    June 15, 2019

    Complaint JetBlue Flight 730 (6/9/19)/ Emotional Support Animal

    Hello,

    Hello, I’d like to start off by introducing myself, my name is Ovidio Rodriguez. On Sunday, June 09,2019 my wife and I were on a flight along with our ESA. We were on Jet Blue flight 730 flying from Puerto Rico Aguadilla to Orlando, Florida (MCO). At approximately 11:50a.m. my wife was holding our little dog in an attempt to see why she was shaking, as our dog is diabetic. A flight attendant was passing by and yelled at my wife as if she was a child and said “Put that dog under your seat now!!” My wife then tried to explain that she needed to check the dog sugar as it may be too low. At that post the flight attendant yelled again in a nasty tone “Well, your dog should not have flown then, put that dog under your seat now and don’t make me ask you again!!” At this point I politely asked her for her name and she refused to divulge such information. But instead she replied with “why would I give you my name” Our response was “because we would like to write a letter to Jet Blue and inform them of my negative experience with their employees” Her response at that point was “well in that case I will write my own report and say that you are not complying with Jet Blue Policy and that you are the one whom wouldn’t listen to me” At this point she demanded to see my paperwork for my dog. I complied with her and handed the paperwork to her. At the moment it had become apparent to me that she didn’t care about my situation and was more interested in escalating the situation. She then followed up with, that she didn’t believe that my dog sick nor was she an emotional support animal. By this time my wife anxiety was through the roof when all of this could have been resolved by a little bit of compassion and better customer service. Is this the society we live in now berate everyone we come in contact with? I mean is the kind of people Jet Blue stand behind as the face of their company? I am above all else in shock and disbelief that your flight attendant named Heather working flight 730 is able to work flights and provide what she calls customer service on your airline, she beyond unprofessional. Maybe she needs a little more training when it comes to compassion as well as customer service.

    Once we landed in Orlando I was happy to finally be home. As we exited the plane we were then approached by a Jet Blue employee name Layla (ID#74045) whom identified herself as the Security Coordinator and leader. So in the middle of the terminal not off to the side one again we are being berated in front of millions of people, this is not only embarrassing but beyond emotionally draining among other things. So Layla says “I want to get your information to make sure that you and your family are put on a No-Fly List for JetBlue” She tells us she has the POWER and ABILITY to “MESS THINGS UP FOR ME.” So not only have we been berated but now we have been threatened and treated like criminals. We asked to speak to a supervisor. Not one person up to this point has attempted to defuse the situation nor ask me or my wife side of the story, not at one point no explanation.

    The supervisor, Mr. Wisner Disette arrived on scene and introduced himself pulled us off to the side and spoke to us with the utmost understanding. He heard us out in an attempt to understand what the main issue was. Mr. Disette explained to us that he believed us and he would talk to Layla about the treatment we received and the manner in which she spoke to us. He also mentioned the flight attendant Heather and Layla were wrong for how they handled the situation.

    At the end of the day something needs to be done, no one deserves this kind of treatment ever. We have broken no laws, done nothing wrong, just husband and wife on a flight back home from vacation with our ESA dog. To this day every time my wife thinks about it gives her a bit of anxiety. It’s almost as if she has a touch of PTSD behind all of this. Once again this situation could have been avoided by a little compassion, understanding and asking a simple question. “Ma’am is everything ok?” How is your motto: You Above All; Inspiring Humanity…..
    Humanity:
    Humanity means caring for and helping others whenever and wherever possible.
    Humanity means helping others at times when they need that help the most, humanity means forgetting our selfish interests at times when others need our help.
    Humanity means extending unconditional love to each and every living being on

     
  • Ovidio Rodriguez says:

    My wife and I, we being traveling with JetBlue airways for years ,and sadly i have to say this time around we had awful experience with JetBlue on June 15, 2019
    Subject: This is the Complaint to JetBlue Flight 730 (6/9/19)/ Emotional Support Animal
    Hello,

    Hello, I’d like to start off by introducing myself, my name is Ovidio Rodriguez. On Sunday, June 09,2019 my wife and I were on a flight along with our ESA. We were on Jet Blue flight 730 flying from Puerto Rico Aguadilla to Orlando, Florida (MCO). At approximately 11:50a.m. my wife was holding our little dog in an attempt to see why she was shaking, as our dog is diabetic. A flight attendant was passing by and yelled at my wife as if she was a child and said “Put that dog under your seat now!!” My wife then tried to explain that she needed to check the dog sugar as it may be too low. At that post the flight attendant yelled again in a nasty tone “Well, your dog should not have flown then, put that dog under your seat now and don’t make me ask you again!!” At this point I politely asked her for her name and she refused to divulge such information. But instead she replied with “why would I give you my name” Our response was “because we would like to write a letter to Jet Blue and inform them of my negative experience with their employees” Her response at that point was “well in that case I will write my own report and say that you are not complying with Jet Blue Policy and that you are the one whom wouldn’t listen to me” At this point she demanded to see my paperwork for my dog. I complied with her and handed the paperwork to her. At the moment it had become apparent to me that she didn’t care about my situation and was more interested in escalating the situation. She then followed up with, that she didn’t believe that my dog sick nor was she an emotional support animal. By this time my wife anxiety was through the roof when all of this could have been resolved by a little bit of compassion and better customer service. Is this the society we live in now berate everyone we come in contact with? I mean is the kind of people Jet Blue stand behind as the face of their company? I am above all else in shock and disbelief that your flight attendant named Heather working flight 730 is able to work flights and provide what she calls customer service on your airline, she beyond unprofessional. Maybe she needs a little more training when it comes to compassion as well as customer service.

    Once we landed in Orlando I was happy to finally be home. As we exited the plane we were then approached by a Jet Blue employee name Layla (ID#74045) whom identified herself as the Security Coordinator and leader. So in the middle of the terminal not off to the side one again we are being berated in front of millions of people, this is not only embarrassing but beyond emotionally draining among other things. So Layla says “I want to get your information to make sure that you and your family are put on a No-Fly List for JetBlue” She tells us she has the POWER and ABILITY to “MESS THINGS UP FOR ME.” So not only have we been berated but now we have been threatened and treated like criminals. We asked to speak to a supervisor. Not one person up to this point has attempted to defuse the situation nor ask me or my wife side of the story, not at one point no explanation.

    The supervisor, Mr. Wisner Disette arrived on scene and introduced himself pulled us off to the side and spoke to us with the utmost understanding. He heard us out in an attempt to understand what the main issue was. Mr. Disette explained to us that he believed us and he would talk to Layla about the treatment we received and the manner in which she spoke to us. He also mentioned the flight attendant Heather and Layla were wrong for how they handled the situation.

    At the end of the day something needs to be done, no one deserves this kind of treatment ever. We have broken no laws, done nothing wrong, just husband and wife on a flight back home from vacation with our ESA dog. To this day every time my wife thinks about it gives her a bit of anxiety. It’s almost as if she has a touch of PTSD behind all of this. Once again this situation could have been avoided by a little compassion, understanding and asking a simple question. “Ma’am is everything ok?” How is your motto: You Above All; Inspiring Humanity…..
    Humanity:
    Humanity means caring for and helping others whenever and wherever possible.
    Humanity means helping others at times when they need that help the most, humanity means forgetting our selfish interests at times when others need our help.
    Humanity means extending unconditional love to each and every living being on.

     
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