Where is Jeromes Corporate office Headquarters
Jeromes Headquarters Address and Contact
Jeromes Headquarters Location & Directions
Jeromes Headquarters Executive Team
Brian K. Woods
Chief Executive Officer
Kevin J. Bligh
Chief Operating Officer
About Jeromes, History and Headquarters Information
Jeromes is a furniture store which is based in Torrance, USA and was established in the year 1954. The founder of it is Jim Navarra. Well, many people out there consider this store to be their ultimate choice and you must be wondering why is it so, isn't it? This is mainly because you can pick the best set of furniture for your outdoor as well as indoor living and that too at absolutely affordable prices. If the item that you intend purchasing is in stock you will get the same-day delivery from the company which is one of the reasons why customers are smiling over the name of the brand. Also, you can have quality sleep which means you can get great quality mattresses at affordable price tags. Also, you have this option which they offer to you where you can shop today and the pay later. The financing option is available up to a period of 72 months.
Avoid this company at all costs. They are running a scam. There is no customer service and you will lose your money.
Their warranty is a scam. The service tech said it himself. Do not recommend. They don’t even have customer service available
Terrible warranty service they will not return or call you back. So disappointed. Will never buy anything from them again.
They do not have manuals for there products. So if you move and are missing pieces they can do nothing for you. They are rude and unpublished. Do not buy from them.
This company is a joke. I have been dealing with them for 10 months trying to get replacement parts for my couch. For months I got the reason for delay….the shipping ports. Then no contact for months, called to check status and low and behold they have the parts(just failed to call and notify). Was told they would be shipped to my home address. Waited….and waited. Nothing. Then get a call that they need to be delivered. Someone will call to schedule, which they did but I missed the call…Big mistake! I’ve called 2x to try and schedule with the response someone will call back. Ughhhhh meanwhile my couches that I paid over 2000 for are covered in sheets!!!! Just got off the phone with them again. Same answer, someone will call me back to schedule. Of course would not let me talk with a supervisor as well. HORRIBLE CUSTOMER SERVICE! AVOID AT ALL COSTS 🤬🤬
This may very well fall on deaf ears seeing is how Im on my 4th delivery of the same table top you keep delivering without assessing the item for defects/damage before delivery. The last 3 deliveries my table was damaged. I have asked REPEATEDLY the customer service team to please inspect and open the box to make sure the item is not damaged. I have also requested to come and inspect the table myself before delivery and I was told, “We don’t do that.” I guess Jeromes Furniture is in the business of wasting not only there time but there customers as well?!?! I love rearranging my schedule for a 4 hour window for the 4th time, SAID NO ONE EVER!!
Your service is poor
I’m starting to think this is a big scam from all the reviews I have been reading everyone seems to be going through the same problems including me. Also two pieces furniture I told the delivery driver’s that I wasn’t going sign for it they just took off and left it come find out later someone had signed my name this was two different occasions I’m pretty sure this isn’t legal for them do going to seek some legal advice
This is a big scam looked up jerome’s complaints in the have 572 in past couple of
for some reason my comment stopped. but anyway no one has honored the warranty saying it was not registered. Pretty disappointing when you pay a lot of money for something and it is not honored for no fault of my own. Keep getting the run around. So fed up…what do i do, a civil law suit
I purchased a mattress and adjustable base with a ten year guardian warranty. My bed stopped working and is stuck in the upright position. I have been trying for over a month to get it fixed. The store where I purchased the product is in murrieta. When I contacted the warranty company I was told that my product was never registered and to take it up for resolution with the store where I bought it.
Horrible customer service at the Morena Blvd location ! Lack of knowledge was surprising nobody knew anything and.was treated like a.piece of trash when i.told.the.manager he.just.looked at me.with a stupid.look. I went elsewhere I would never recommend nthis company to anybody I reached out with a.compla8nt and never heard back !!!avoid jeromes at all.cost trust me!!
I have never in my life have had the worst experience with a furniture store, this has been a total nightmare, I have been trying to reach someone for hours. And have had no luck. I will never buy furniture from this store again. I also sent a message on the website and have not received a call back.
My mother received the worst treatment from their Chula Vista location. She paid in full for furniture that she was just made aware of will be over 6 weeks past the promised delivery date. Btw, she had to call them to find this out. When she asked to speak with the manager the associate refused and said someone would call her in 48 hours. The associate also refused to give my mother her name. Worst customer service she has ever received. Do yourself a favor and go somewhere where your business will be appreciated.
DO NOT SPEND YOUR MONEY AT THIS PLACE.
WORST CUSTOMER SERVICE EVER AND THEY STEAL FROM YOU. CANT EVEN GET A FULL REFUND.
DO NOT SPEND YOUR MONEY AT THIS PLACE.
WORST CUSTOMER SERVICE EVER.
THATS IF YOU CAN EVEN REACH ANYONE
This place is ridiculous! I wish I had read all these reviews before spending 2 grand. After waiting 2 1/2 months for my furniture to arrive and was told by my salesman Mike from the Anaheim store that he would have my delivery charge refunded. By reading these reviews we know that didn’t happen. He told me in the showroom if I didn’t make any changes to the couch (ex: fabric color or side the chaise would be on) I would have it in two weeks. I thought WOW that’s awesome. The sales person is a liar…..I would rather hear the truth than have something sugar coated with lies. No one calls you back, and when they do reach out, they text you. I cannot believe Jeromes is still in business with their horrible customer service. I am STILL WAITING for my refund and a call from customer service to have their ‘MAINTENANCE” person come out and restaple the fabric on the bottom front of my couch that is hanging down. Which was mentioned to the delivery guy and he said someone would be calling me. Still waiting…..crickets. I WOULD NEVER recommend this place to anyone, because of the horrible customer service. That is really what sells a person on a business.
We paid cash for a $1000 couch and were told it would be here in about a month then when we didn’t hear anything from them and finally got thru to someone they told us we had to wait 3 more months for it to ship? We told them we wanted to cancel the order. They said they would but then after 2 weeks and no refund in their 10 day window we again heard crickets… We contacted their customer service and were told the order was never canceled!!! Now we have to wait another 10 days or however long it takes for them to refund the money. Maybe they were mad we canceled the order? I dont know but we were basically lied to twice! This is ridiculous. Guess we will have to wait another few months to get a couch since our money is tied up too in their company… Stop lying to Your customers! If we had known the Real timeline of shipment from the beginning we could have been ok with it. Its sad because we have bought quite a few pieces of furniture from them and now we will never again! Lost a loyal customer. Thumbs down
To Mr. Woods,
This has been the most unpleasant venture I have experienced yet. The sofa set we purchased back in October of 2020 had started to peel and discolor 5 months after our purchase date. Our TV stand was defective and the amount of time I have spent calling and walking into the store just to get a person to reach back out to me is absurd. Getting the run around and opening up an email by Jeromes team advising that the sofa is wear and tear makes me extremely livid. After your team decision was delivered, I am still disputing this matter and no one has responded to my email or has given me a call back. It’s been 2 weeks and I unfortunately am not surprised. I am requesting a call back from your corporate office. Your customer service team has lowered the bar, please show that your integrity differs.
Jerome’s is a damn joke!! My new furniture got delivered out of state a month ago and the furniture has some defects on it. It looks like there is a nail sticking up and it’s going to tear my furniture at any time. I contacted customer service on numerous occasions and have not gotten this issue resolved. The customer service is worse than anything that I have ever seen. I will never buy furniture from Jerome’s again.
It seems I’m not the only one that is very very disappointed with jeromes in San Marcos, I bought a dining table in March 2021, paid extra to have it assembled and when the table was delivered in July it was missing the legs, I have called customer service, sales rep, store manager and get the same run around to call again, then finally in Sept I was told that they mailed the legs. Oct now and still no legs for the table. I want them to take the table back. Please help!
William Armstrong here, I have a situation on going with receiving correct service from you CS department. My appologies for having to take this direction but something has to be done asap, not pushed off to a handoff employee because that has not satisfied the issue for almost two years. Thanks in advance for your assistance.
Jeromes is a disaster I brought like 2 months ago a bed and we paid around $2,600 and is trash because when we opened doesn’t work the control and we call a lot people and anybody answered.
is terrible this company really really really BAD.
we call Jeromes customer service and king Koil the brand and they didn’t answer something is happening because a person from king koil was on my house ant they said Jeromes needs to do something and they can give a new bed but it wasn’t true.
somebody needs to answer top us this was a FRAUD………………………………..
I have had no response from your customer service deaprtment on a claim that was made back in mid july.
Order # 0710106KK78.
I paid cash for a $3000 couch and it was delivered damaged, I want service…
Same here every piece of furniture I brought had something wrong with it
Horrible customer service we bought our living room set in March 2021 , they where made poorly the sofa was broken the back of the couch has a piece of wood sticking out starting to tear the fabric , we contacted Jeromes customer service and they told us they would replace them and everytime they tell us mid of next month we email and same thing mid of next month now we are in August and still no replacements. This is by far the worst business I’ve ever dealt with so far , we even bought the 5 year warranty what a joke.
i am just getting the run around from this place.
I highly recommend shopping elsewhere. When calling store to complain about defective furniture Jerome’s employees don’t answer phones, and after many attempts of calling finally someone picks up the ringing phone and hearing that you have a problem or that you have a defective product they tell you that they will get someone who can help with your request and simply HANG UP.
When calling back and requesting email for Corporate Office email or phone # then they hang up even faster than the previous times. It took 8 phone calls, 4 in person visits to store and complaining to the manager that he said to me.. and I quote.. “WELCOME TO AMERICA THIS IS HOW WE DO BUSINESS “. It took 3 months after my delivery before they finally sent someone out to check out my defective new $4000.00 living room set.
I will NEVER SHOP JEROME’S again.
Such high hopes . . . Jerome’s comes off as being a family-owned business that cares. Ha! Try calling and the wait times are 45 minutes to an hour. Try ordering and waiting for two months with no communication and finding out your order is delayed indefinitely. This is our experience. We paid up front, waited two months and then found out our order is delayed indefinitely. We have tried to call to cancel our order and can’t get through. Terrible customer service.
Don’t buy anything here they don’t do any refunds
I went into the Chula Vista Jerome’s today looking for a particular item which was there. I had previously purchased the same chair at another location, showed my invoice to purchase a second chair. That said, the sales person was very helpful, went to speak with the manager by the name of Mike which is the complaint. He was rude to my sales person and rude to me. After contemplating on the chair because it was a different price at this location I asked Mike if I could put it in hold, he said yes without asking my name, I asked him aren’t you going to take my information, he then paged my sales person where I walked over to him and asked if he could hold it for me. I had my daughter with me as we were walking out she says that Mike was mean and rude, so I felt compelled to go back to him and share with him that he did not even have a smile with his eyes, very rude and lacked customer service never mind being a store manager. He stood there with a non shalane attitude, he said he was busy and that he tried to help reduce the price. I told him it wasn’t about the price at this point it was his disposition. Terrible!! I will say that he is a poor representation of a manager and especially for a company that has commercials of a caring family business and that they are here to serve and especially with kindness and respect! Mike is not a good manager and I would never go back to that location again even if I really wanted the chair!! I hope this gets to someone who cares. Thank you, Karen Lucero
To Brian K Woods:
My wife & I purchased your Sofa & Love seat & table in July. Your employees said delivery would be mid July, then the end of July, now you’re saying mid September… We are tired of the lies that we are hearing from your employees. We will call the credit card company and dispute the charges. We will not pay for what you never delivered. And your written policy legalizes the lies for *estimated* delivery dates. What is Jerome’s phone number, I want to discuss this with him and you.
Adam & Pam Andrews
Im having the same problem with my order. My order was placed in may for one chair and still nothing. Every time I call they say it will be 2 weeks. It is now aug and i called and guess what? Another 2 weeks. Somebody needs to step up or courts will.
To Brian K. Woods.
I would like to take the time to comment on the experience we had at the Murrieta store on Friday evening.
Earlier that day my daughter Tammy Allen had delivered a bedroom set 2 nightstands and highboy dresser my wife loved. My daughter sad she bought it at Jerome’s. that evening after dinner my wife asked if we can go and get the same one with adding the long dresser, we have been looking for the right one for a couple of months. So we went to the Murrieta store. Some background I am 66 years of age, I have owned a restaurant, managed restaurant, been in the service industry most of my life, I retired after 20 years from the insurance industry, being the face of the company. I was an auto damage appraiser, so the customer saw me first, the claim mostly depended on my first interaction, and now I work for the Lake Elsinore School District. So let’s go back to Friday evening, we walked into the store, a young man said “you need to social distance, I am going take your temperature,” I healed up my wrist, he said I have to take it from your forehead, I said no you can take it from my wrist, the nurses at school does this. He argued with me and said company policy states the forehead or you can’t come in”. I said thank you and my wife and I walked out. We were going to spend about $2000.00 that night, maybe this was not worth it to your stores but for us, it was a good bit of money. Many years ago I learned, ” The customer is always right”.
I called Tim the manager and left a message for him, he called me back, a good manager. and I explained what happened. He did apologize, and I made a suggestion, First of all, if you are going to have a kid at the front door he needs to be trained in manners. how about this example. Welcome to Jerome’s, it’s great to see you, listen because of this COVID stuff and to protect you and our employees we would like to take your temperature, we want you to have a pleasant experience with us.
I want to let you know, you can also look this up, my wife has a Facebook page that has 65K plus followers in the tri-valley riverside San Diego area, its called, Nothing But Funiture. Writing a review about our experience will probably not fair well for the store, there are many furniture stores in the area living Spaces, Ashley Moore, Bob’s, We even drove to Mathus Brothers in Ontario on Saturday they all greet you and treat you like they want your business. So Friday night we thought let’s go buy that set for our bedroom, Sorry no longer.
I have not written any negative letters to CEO”s but I needed to let you know, there needs to be training in this area.
Thank you for taking the time to read this.
Did you ever hear back from anyone?
I am trying to resolve something that on the surface seems so very simple, but has consumed my days with total anger and frustration with your organization. I have been a long time customer and over the years have purchased many items from your stores. You have had quality items, reasonable pricing, and
great customer service….until now.
Recently having remodeled my dining room, I was very happy to find a set that would fit perfectly with my new dining room. The salesperson at the San Marcos location was extremely pleasant and knowledgeable.
I won’t put you through the pain and agony that I have gone through, but I received my Gwyneth dining set, but was told that the console was on back order and I would receive it the following week. Subsequently, the delivery date for the console was scheduled. I then received a call that it was damaged and rescheduled another delivery date. Unfortunately, my husband did not get to the door in time to catch the delivery person before he left. On that same day, I called back to reschedule, after being on hold for 32+ minutes I was hung up on. That was pleasant. I called back and another 27 minutes and someone answered. We rescheduled for another delivery. I was called back the morning of the delivery and told the console was damaged (again, hmm?) and they found a new one that they could deliver this week and he would call me right back to schedule delivery. I called the next day as I had not received that call “right back” and was informed there were no consoles and that they wouldn’t be able to get one to me until end of August. I asked for a refund as this has caused me more frustration than I need at any time in life, but especially right now.
I then received a call that they could deliver one to me on July 5. As I had bought the dining set and console as a complete set, I was still happy to have the console. Since I did not want to be on hold for over 30 minutes and be hung up on, I chose your chat option. I did not receive a response for the request to not refund my purchase, but schedule the delivery for the new console. I have not heard anything back…I thought the chat feature was going to be somewhat of a faster response- but they have not even acknowledged the text.
I would really like to have the console, as I mentioned it goes as a total look for my newly remodeled room. This has been THE most frustrating experience with Jerome’s I have ever had. I was ready to put my story on Yelp, Fb, and other social media, but thought I would give it one more try. It is such a small issue in the big scheme of things, but this is all just so wrong. I have screenshots of my hold times if you would like. Attached is today’s but I have others if you would like them. I started taking screenshots when I kept getting hung up on after extremely long hold times.
I hope to receive a response and acknowledgement that your customers voice and experience matters.
I need someone from the corporate office to contact me. We ordered a couch in April it took over twice as long as we were told because our order was canceled without anyone telling us. Even since the re-order, which is an error of Jeromes , I have had to call to find out what’s going numerous times never once did someone update me from Jeromes. Bottom line after waiting months to get the couch the product didn’t come as promised by three different sales people. We were told that the incorrect piece with an exposed bracket could be fixed and it would take a month. Once again no call after a month, I had to call at six weeks to find out the faulty piece cannot be fixed. I’ve tried talking to the San Marcos store manager numerous times and I’ve been told he would call me back. That did not happened. After some effort on my part I was finally able to speak to the store manager and he assured me he would look into it and call me back. That has never happened. It is been a couple more weeks now and in fact I have tried calling him back a couple of times and was assured by the San Marcos employees he would return my call that has not happened. At this point I will speak nothing but ill of Jeromes !! Something needs to be done this is very very very poor public relations and apparently your sales people don’t know what they’re selling .
Should I not hear from you I will be seeking compensation for my time and the fact that you did not provide a product as promised and no one is bothering to rectify the problem.
worst service ever!!!!!! spent 10k in there and my BED is still not available, no one called me – they dont care what is happening! I couldnt get a manager to take my call. Pathetic