Where is Jennifer Convertibles Corporate office Headquarters

Jennifer Furniture has the worst customer service ever! Their store reps are very rude, they kept telling me to hold and then hang up the phone on me. I purchased a sofa back on 4/10/22 and was told it would take 6-8 weeks, its now 7/12/22 and still no sofa. Last week they rushed me to pay off the balance so that delivery can be scheduled, so I paid (they are real quick to take someone’s money). I still have no sofa and they only give me the same response 1-2 more weeks. The rep tells me I cannot receive a refund nor are the trying to compensate for my inconvenience. I will never shop at one of their locations ever again nor would I ever recommend to anybody to purchase from them. It’s just all a headache and not worth it!!!

I ordered furnitures from Carl place store who promised to deliver by the end of March the latest beginning of April. But, in spite of many phone calls I still did not receive the furnitures. In April My kids and my family came to spend the holiday with us and my house was empty of furnitures I had to rent a table and chairs and to buy blowup mattress in order to sleep my grandkids and my family. I was devastated upset and it ruined the holiday. Therefore we decided to cancel the whole order. They gave us a sofa loner which we asked them to pick up but, they still didn’t come to take it. I’m so upset and disappointed My husband and I keep on calling them but no one gets back to us. If I read all these bad comments before I wouldn’t even enter the store.
And now I hope that someone from the management will read this and will care for your costumers, take responsibility and action and send to pick up the loner sofa.
Unfortunately, the damage has been done. The least you can do is try and satisfy your costumers.

I waited all day for my couch delivery only for someone to call me at 6pm from the delivery contractors office, stating the driver said the stairs are too narrow, which they aren’t, He then asked if I could go down to speak with driver. They weren’t in front of my building they were halfway down the block , so my question was how would you know how narrow stairway was if your all the way down there, because he was lying. Then he goes on to try to extort me saying I have to pay more, I informed him I paid for white glove service and the person on the phone told him as well. After he realized he wasn’t getting extra money now he needs a third person so my husband was willing but he just lazy and tried to extort money from Jennifer customers. The private contractor is Metropolitan 800-300-7417
The driver is Oscar Lopez
732-917-1533. Im so upset and I will cancel my $1500 order

I purchased a Jennifer convertible sectional with a lifetime cleaning. The number that I call to make an appointment is disconnected? What do I do now?

no changes are necessary. Thank you

I have been dealing with an issue since I received my dining room set in Oct 2020. Table was damaged. Repair man said he could not fix it and I should get a new table. Also chairs were in need of repair but that was taken care of. Both were approved approved. Ok so in Feb. I received a call from Metropolton warehouse to deliver a new table and pick up damaged table. Well they get here and said they can only pick up they don’t have table on the truck. It was never loaded on at the warehouse. So of course I would not give them my damaged table(paid for in full) and be without one. I was informed by Fred in Farmingdale store they could not find the table. So time went by,
and Fred called me to say he had located one and that he would have a local delivery company on the Island and have it delivered to me. Well before that happened, Metropolton called and said they located the table and to schedule a delivery and pick up again. Now that date was March 27th. That table came with more damage then the one I have. Since then I have gotten the run around. Fred never calls back, and other salespeople say they will relay my message and no one returns calls. The latest on June 7 was a sales girl named Thulase and I was told I would receive a call from Metropoltin for delivery end of week. I never heard from them so I called them on June 15. I was told then by a rep named Alvin, that there is no new table in there system and that they only have the table that I declined in March. I have called the store since that day in Farmingdale and left messages with Marissa and Tim to please have Fred call me to resolve this issue. Today is the 17th. No one has gotten back to me. Now I will deal with Corporate and report this issue.

I’ve called the New Jersey showroom many times and they tell me that they email customer service or call them to have them call me. It’s been over a month and I still have not heard from them.

The wrong color furniture was delivered. I did not accept the delivery.

I know it was the wrong color for two reasons. The chair I am replacing was in Tina coffee. The same color that I expected the new piece to have. Granted the fabric is a little darker/dirtier because I have not had it cleaned waiting for the new piece of furniture. However you can see that they did not start out the same color.

I also have the message that showed me several samples to choose from for fabrics when I was selecting the chair. The swatch that is shown as Tina coffee is very close to the fabric that I currently have. And it is the color I wanted. The color of the fabric of the chair that I refused delivery on was more of a khaki or mushroom color. It had a lot more yellow in it. The problem is not with my phone or my Internet.

I have been online, entering Tina coffee Klaussen and websites like Wayfare have the color fabric that I wanted and expected. So it is not as though it is another fabricator that I was anticipating.

I would like to resolve this. I even included a snapshot of the swatches that were sent to me and my current chair. But considering the messages below, I’m not hopeful.

Small claims court, here I come? Only costs $35 to file and your lawyer fees will be a lot more than just responding in an honorable way.

The worst mistake that i done, please do yourself a favor do not buy any furniture at any Jennifer Convertible, poor quality, no customer service, very rude people working at the store. I been dealing with an issue since November 2019 today is 3/21/2020 still having an issue, PLEASE DO NOT GO TO JENNIFER CONVETIBLES TO BUY ANY FURNITURE

I purchased my furniture through the website. My original furniture from 13 years ago also came from Jennifer Furniture, so I did not think I need to do research with them. I was so wrong! My furniture came 2 weeks ago. I was not satisfied with the quality of the furniture nor did it look like the picture online. This furniture looks like it came from some discount store or a place where you rent used furniture. The set online was beige, I took a picture of it prior to purchasing it. When I received it is a camel color. The cushion on the chair comes out much further than the chair and also the stitching is coming apart on one of the arms on the chair. The love seat and couch have gaps/spaces between the cushions. They had a person come out last Thursday to take a look at the furniture and he agreed that it looked like it was defective and not the correct color. I have been trying to reach the customer care department since Monday to see what they plan on doing about this but have not been able to reach anyone. When you call the line keeps dropping. This is the worst customer service ever. When I call the website number they say they are having heavy volume and to leave a message and they will call you back but one has returned my 2 phone calls. I am very concerned that I cannot reach anyone in the customer care department. Why has the phone line been dropping for 3 days now?????

I received a damaged sectional piece. I called customer care and was told a person would contact me to examine the damage. On Friday, November 22nd Stanley assessed the damage (apparently the love seat component was damaged and looked as if someone tried to sew the damage). I explained to Stanley that I wanted a new piece to replace the damaged section. He suggested I call the customer care (516 number) on Monday, November 25th to let them know.
I called on Monday numerous time and no one answered. I called again numerous times on Tuesday 11/26, Wednesday, 11/27, and Friday, 11/29. I have yet to speak to anyone.
I called the store in Woodbridge NJ where I purchased the sofa and was told my salesman was no longer there, but they would have the store manager get back to me. I haven’t heard from him.
I’m furious that the holidays are upon us and I have defective furniture from Jennifer furniture, but most exasperating is the lack of communication and the ability to speak to someone. I spent a significant amount of money on this item and all I’m asking is to replace the damaged piece. To add to this insult I paid extra money for the insurance for protection ( what a waste).
Would someone from Jennifer furniture PLEASE contact me so this can be resolved.

Big disappointment in Jennifer Convertibles. Sales, management and delivery are not credible. Shameful misrepresentation on all levels and shame on us for purchasing anything from this company.

My name is Ruben Torres, we had a delivery scheduled for 111 Davey Street, Apt C, Bloomfield NJ 07003 for 6/29 between the hours of 3-7pm and at 6:48 received an email stating that the hour of delivery would be at 11pm. Our Web order # is WEB021113S. Not a phone call from anyone, including the delivery people. This is unacceptable.

Jennifer furniture ceo should be a shame of his products. They are poorly built therefore he puts his customers thru hell with malfunction living room set and bedroom sets like is my case. No one follow up with you living you in limbo.
Me CEO you make your money by sticking your customers with poorly made expensive items that are damage the same day they are delivered,