Where Is Jack’s Family Restaurants Corporate office Headquarters
Jack’s Family Restaurants Headquarters Address and Contact
Jack’s Family Restaurants Headquarters Location & Directions
Jack’s Family Restaurants Headquarters Executive Team
|
Name |
Title |
|---|---|
|
K. Todd Bartmess |
CEO |
|
Matthew Lallatin |
CFO |
|
Billie Jo Waara |
CMO |
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Karen Kelley |
COO |
Jack’s Family Restaurants, History and Headquarters Information
Jack’s Family Restaurants Headquarters Photos
Jack's Family Restaurants Headquarters Photo
Jack's Family Restaurants Headquarters Photos
This is the worst place I have ever tried to get a hold of I been trying to get a refund since the fifth and still havent got anyone to get back in touch with me
I went to the jacks on 6th avenue in Decatur Alabama and I waited in line for 20 or more minutes and then the girl that took my order was standing at the register the whole time on her phone not paying attention to any of the customers in the store and eating and when I asked her very politely twice to let me speak to her manager she proceeded to slam the window and make me continue to wait and I finally got my food and not my drinks so I went in and told her manager and he seemed like he could give two craps about the whole thing if your going to have a job at least do it right
I went through the drive through at the Irondale Jacks at 5:30 today 3/20/24 Ordered small hamburger, milkshake, coke lite ice. Going down road put straw in and it was tea 2.29 plus tax I was frustrated and just went back through drive through and gave them my receipt, the incorrect item and ask for my money back. Female at window call someone who said they were a manager He took receipt through it down said, I cannot give money back because I had drank some of the shake I had bought. I ask for the coke refund not the other items . I said I will contact the Corp. Office he said “I do not care” and walked off. He did not say, I am sorry I can give you free meal coupon etc. The Jack’s at Irondale has $2.29 plus tax they did not provide the product. Most upsetting experience. Management needs training on CS and learn that Jacks survival depends on the satisfaction of their customers. I hope Corp makes this right. .
Jack’s in Somerville, AL needs some intervention!!! BADLY!!!! These employees are high as hell serving food! Took this lady more than 5 minutes to make an ice cream cone! Stumbling and having trouble even standing still to scoop the ice cream! She couldn’t even scoop it into the cone right! Everyone that works at that location acts cracked out!
You have got to send help to the Loxley, Al location. My children now start timing how long it will take to get through the drive thru with my last two experiences being around 40 minutes. Incorrect drinks being given and food forgotten on the order even when you ask them before pulling off if it’s correct. Yesterday, I spent an hour at this store- 40 minutes in the drive thru, food forgotten on my order so I turned around and went inside to spend another 20 minutes. There is no communication inside, workers not sure of their role and just pure chaos and frustration. One manager checked out who was supposed to be helping to fulfill my order and made the comment she had been there 14 hours and was over it. Please send help to get this location stable!
I have already filed a complaint, but no response
I went to Jack’s in Loxley AL Saturday to pick up lunch for coworkers. I had placed the order online before I left work so when I got there I checked the online order area, which was empty. I stood there for 30 minutes listening to the manager talk to the employees like absolute dirt. I was finally asked what I was waiting for and I told her I had an online order. She asked him if he had an online order for me to which he said no and then checked the bag that had been sitting beside him on the counter for the entire 30 minutes I had been there. That was my order. He started to hand me the bag and I told him no, that I did not want that, that it had been sitting on the counter wrapped up in a sweating bag for over 30 minutes now. His response was to throw his hands up at me and say well I didn’t even know you were here. I then pointed out that I had been standing there for 30 minutes listening to him talk to the employees like dirt and that the online orders don’t go on the back counter beside him, that they go in the online order area. This wasn’t the first time I had been there during his shift and heard him talking to the employees that way. The first time I thought well maybe he’s having a bad day, but apparently not. Apparently this is the norm for him. This is a new restaurant and is very busy all the time so I know to be patient I’m good with that, but for him to look at me numerous times, not say a word to me, and talking to the employees the way he was, was absolutely appalling.
Jack’s in adamsville Al is terrible. I sat in drive through for 30 minutes waiting on my order. None of the employees were working. I have pictures and a video of one employee on his phone in the window looking at me. This is uncalled for. I understand sometimes fast food businesses get busy or things happen and sometimes you run out of things so you have to hold on them. I have worked fast food my entire life. So as I said I completely understand things happen. But for the employees to blatantly not do their jobs in front of customers and ignoring them at the window is really unprofessional and ridiculous.
Why is it every time I go to the Luverne, Alabama jacks, the workers are always standing around talking and never serving the customers. You wait and wait and then you leave because no one greets you.
My comment is about treatment of your employees. My daughter is a minor that is employed with your Loxley establishment and she is 18 years old and is being persecuted by her manager for leaving at 10 o’clock at night when her scheduled shift is supposed to end, Alabama labor laws, clearly state that any school age kids that are attending school are not legally supposed to work past 10 PM tonight your manager of your Lely location made her cry because of the way she spoke to my child. Hershey have started at five she was not allowed to break until nine and was given no time to eat dinner. The only break she got was a 10 minute break at 9 o’clock. Meanwhile other employees were allowed two and three breaks during the same time. You should really educate your managers on what the state laws are every employees should be entitled to a safe workplace free of discrimination for any reason.
I see most of the comments are of a negative nature about service. I know there is a nation wide problem for employers to find people willing to work, so with that in mind I expect slow service at ALL fast food restaurants. Today I would like to thank all fast food workers for coming in to work. Jack’s always has good food at a good price. Now for my complaint, the Jack’s at Russellville AL needs to have their workers, while on break, go out back away from the entrance to smoke, and to dispose of the cigarette butts in a trash container for cigarettes. The cloud of smoke us customers have to walk through is sickening and to see the thousands of cigarette butts on the ground around the entrance give us the impression of this place is nasty. Come on Jack’s, clean up your act
Your location on hixson pike tn is total trash. The orders are never correct. Tonight I went without eating dinner because they were out of grilled chicken and assumed I wanted to eat apple pies instead.
Jacks restaurant in Tuscumbia Al is horrible. Customer service is a joke. Getting your order correct will never happen. Came in 2/4/2024 through drive through. I ordered 3 deluxe breakfasts 2 bacon one sausage. A real simple order right? Got 3 bacon. And the kicker is I had to wait 20 minutes for the wrong food. Worse still is I find a hair in ot when I get home. Then the insult comes when I try to get in touch with the store to complain about my order only to find the number is fake. No wonder they screw up, no way to hold anyone accountable. Never again.
My wife has gotten sick from a double cheeseburger at jacks.in locust fork. The meat had a red color to it and a spongy texture. I haven’t eaten at jacks in a few mths but it didn’t used to taste like that. Right after she ate the burger she started complaining about her stomach and her side and her chest hurting so bad she is still in tears and pain. She’s been that way for the s last 45 minutes. It’s easing up a lil bit I still see it in her face how bad she’s hurting. Fri, Feb 2, 2023 at 6:42 pm. Now I want answers.
I am dissatisfied with the Service that I received on Wednesday, Jan 31, 2024 and very bad experience while waiting for my
(Take Out) order in the Lobby waiting area.
Order was placed at 9:41am.
I didn’t receive my (Take Out Order) until 10:20 am.
Also; I didn’t receive all of my food, Customer was refunded, due to food item was out of stock.
My order number: 26
However, approximately 5-6 customers received their (Take Out) order before me.
Customers arrived approximately 9:55 am.
I stated who is the Manager on Duty.
I was able to speak with a female assistant manager
in regards to Customer issues.
I look forward to not doing business with this Jack’s Restaurant #298.
Dothan,AL. 36305
Your understanding is appreciated in regards to subject related matter.
Kindly regards,
Charles A. Teague
Had a very VERY bad experience at your Deerfoot Parkway and Hwy 11 in Trussville AL. Manager was extremely rude! And the most frustrating thing is that the phone number that he gave me to report him and the incident was bogus!!! The only way I seem to be able to complain is on these stupid blogs!!!!
went to Jacks in Hawkinsville ga,they told me to pull up that it would only take 7 mins to cook some chicken this was at 4.07 oclock still sitting in car at 4.27 oclock finally went inside and they were all laughing when ask about the food they had done did away with the ticket,the manager wasnt very caring finally got my food but they never did offer anything didnt even say sorry not a very good way to run a business
Jacks in coldwater alabama is terrible! They can’t get an order right! This time we got a combo and the burger was missing! How the hell is that possible!? The damn manager with the Ronald Mcdonald hair can’t even do her job she just stands around acting like she’s doing her job but really she’s screwing all the orders up and can’t run her shift/team! I’m so sick and tired of this place. When I worked their I loved it and was there for 5 years with manna enterprise. It’s so sad to see this place in that condition ran by idiots! All you see them doing is eating,talking on their phones,playing with their hair and possibly picking boogers.
Jacks # 354 at 161E Dyke St. Cochran Ga. 31036 this management thinks they can rip off the public. They make up there on rules. Food is never fully cooked. Service is terrible as well as the store owner and manager. I will never spend a penny there again and hope the place goes under. I don’t recommend anyone eating there and will let everyone I know why they shouldn’t as well i will be reporting them for the second time to corporate. What a disgrace to the company and community
Don’t apply to work at jacks, I was hired by Jacks in Warrior Alabama on November 16th,completed the onboarding gave them all my personal information,I continued to check in with manager every few days here it is January 6th and I cannot get any information from manager or corporate, I have sent many emails to corporate just to never back don’t waste your time or give them personal information really need to be shut down
Florence blvd Jack’s is a JOKE! I went and ordered and repeated my condiments 2 times, asked at the window if the ranch were in there and cashier told me yes….I live 2 minutes from there and got home and had COLD fries and only 1/3 of my requested ranch! Called back and the manager Brittany actually hung up on me. I will starve before I go back there unless something is done….I spend 50-100 a week so there goes that business for your establishment
Store 261, Chattanooga TN. IMMEDIATELY knew it was not going to be clean in the restaurant when walking in the door the doorway was black and sticky. The floors stuck as we walked. There’s grease & dust build up on the back of monitors, food and trash all over the floors in front. White lady making food just telling about how bad her morning has been. Black lady just walking around yelling as well. Only 2 other workers working. The dining room was filthy as well. It was 6:30am shouldn’t have been food and straw papers everywhere.
My husband, 6 year old & me visited this jacks at 6:30am before heading on a work trip to FL. ordered breakfast sandwich combos. Had to ask for fresh hash browns because the first ones were dark brown and taste like old grease. Our sandwiches had crumbled bacon pieces, not melted cheese and a sorry piece of egg.
My husband used to deliver appliances & would stop at this store frequently 6 months ago. He was shocked at how it looked 6 months, or less, later.
It’s a shame a fairly new store & it already looks like that. Hopefully they can get their act together.
Guy named Corey licking utensils.
Manager says she can’t do anything about him, this is at the haleyville Jack’s
Not worth a damn in haleyville al 10. People behind the counter and still taking 20 to 30 minutes to get your food and then it is wrong and cold and then you have the attitude from them I want never be back here
Personally witnessed the following: 1. Employee 1 eat food with gloves on then proceeded to fix orders without changing gloves or washing hands; employee 2 was outside smoking a cigarette. Employee 2 entered the store placed purse on counter and proceeded to fix beverages. Employee 2 was working drive-thru. When employee 2 confirmed my order, I requested to see manager. Black male approached. He asked how I was I doing. I replied ok. He stated he was tired and doing the best he could. I proceeded to inform him of what I personally witnessed. He replied “ you can’t tell this children nothing”. Puzzled, I ask him what did he mean. He said if he says anything to the employees, he has to deal with the parents. I then said this is your store and you are responsible for its success/failure. He said this ain’t my store, this the white man store and my children are at home. He tried to give me my money back. I explained due to the unsanitary conditions I didn’t pay and did not want anything. He asked if I wanted to speak to the employees. I said yes and he called them over to the window. I recounted to the employees exactly what I saw. Employee 1 (blue hair) acknowledged I was telling the truth and apologized. Employee 2 (pink hair) became belligerent and said I should mind my business. I told her as a paying customer I was minding my business and was attempting to have a conversation that I thought would be beneficial. I asked their ages. Employee 1 said she was 17; employee 2 19. I told them they were young enough to be my children and I wanted them to succeed. Employee 2 ask my age. I responded 53. She stated her mom was 30 and grand mom 55 and stated I was not old enough to be her mom. I told her I was only trying to help. Employee 1 was respectful; employee 2 very disrespectful. Employee 2 said she didn’t know where my hands had been and I had been driving. I told her she was absolutely right and should use hand sanitizer or some other cleaning agent after each transaction. Employee 2 began to clap her hands in a threatening manner. I told employee 2 if she didn’t change her attitude, she would not make it far in life. I told her if my children ages 29 & 25 conducted themselves in such a manner I would deal with accordingly.
This location is constantly the talk of negative conversation in our neighborhood FB group. As a customer and citizen of Pleasant Grove, I deserve and demand better.
The Jack’s in Linden Alabama is a joke the service is very poor and the food is trash
I had breakfast at store229 in clanton today. I ordered a double gravy biscuits with egg on it before the gravy. The young lady taking the order went to the back and explained how I wanted it. The young man drea simply refused and put the eggs on the side. I asked the young lady to ask him to put gravy on the eggs, he refused and dumped more gravy on the biscuits! I contacted the manager brook by phone and she apologized but I will not be going back!!!
I had a very interesting experience on 11/1/23 at Jack’s location 3401 Reeves St. Dothan AL 36303. A week before this date I pull in drive thru about 9:15 pm central to get the chicken nuggets special and was told they couldn’t sell them because they was frozen, very new to me but I let that slide. But tonight I actually called to Jack’s at 8:13pm to see if chicken nuggets were available because I was bringing some family with me after a school event and everyone wanted to try the nuggets. We pulled up at drive thru shortly after that and asked for nuggets and AGAIN we was told the box was frozen that the nuggets were in. So at that point we were leaving so I decided to call inside Jack’s again and the employees that were on duty at that time hung the phone up on me 4 times in between 9:33-9:38 ( you guys can check the cameras at these times to elaborate my story since this is just coming from me ). I not sure if Jack’s corporation cares about losing money at the same time unusual customer service, but my family and I had planned on getting close to 17 nuggets specials, now that over $85 on one order, just think about if employees treat 1 customer like this per week, that’s over $2200 in a 6 month period and close to $ 5000 a year in loss revenue for just that particular location. After the 5th time someone finally picked up and didn’t hang up so I was explaining what happened and how much I had bragged on the nuggets so my family wanted to try them out also, but the manager ( well she say she was manager but never would give me the managers name ) that I was speaking with was not even paying any attention to me, she actually was counting money out loud while I was on the phone with her. I tried explaining to her how much money we wanted to spend and she preceeded to say ” well Jack’s gone pay us anyway because Jack’s makes money at other Jack’s locations anyway”…after she said that, I knew it was a lost cause so I told her to have a nice night. We decided to go less than a mile down the road to Popeyes after that experience. Just wanted someone in the higher office to know because me speaking with a manager after an employee, I felt I had already respected the chin of command. Please educate this Jack’s location so we as a community can have a better experience in the future.
My wife and myself stopped by your Jack’s Trussville location on 10/31/2023 for lunch. The manager name was Amber Lowe and seem to be working both the drive thru and front counter. She appeared to be a little stressed out due to the fact there was a lunch rush. I’m not making an excuse for her attitude or actions, just trying to be accurate. Jack’s ran a promotion offering a free cookie for a $10 dollar purchase so I placed an order for more than $10 and told the manager I wanted my free cookie. She stated she had no knowledge of the promotion so I stepped aside and pulled the ad up for her. She still refused to honor the promotion and became very rude. Another employee named Pam was present and observed Ms. Lowe behavior, so I requested a refund and requested to talk to the manager, she took the food on the tray and slammed it in the garbage told me it wasn’t her store but she was the manager and I could call corporate. I told her don’t worry I would and requested the other employee name and she said Pam. She apologized for her(Amber’s) behavior we told her thank you and left. While Ms. Lowe was acting out several patrons left and she threw away a perfectly good meal over a $2 cookie?????????
I ordered online from jacks on Highway 20 in Decatur, Al. and when I got there they said that they had no nuggets and I would have to cancel my order. I could not cancel my order and I paid for it. The manager said that she would cancel the order but she didn’t.
I’m a local in ashford al. I frequent your Jack’s store. I’m very disappointed with your management team. This location is frequently running out of product and it is becoming ridiculous. Obviously there should be a restructure in management. Maybe your regional should visit more often if you want to stay open.
I went to the Jack’s in Scottsboro Al, after I moved here a little more than 2 yrs ago. The manager was filthy, u organized, and the food looked and tasted the same. I went back about 6 Mos later, waited forever it seemed like for a cheeseburger, cold fries, and amended milkshake.
Just today..almost a year later, I went thete and ordered chicken. It was old and tasted burnt…perhaps it was old grease. The mgmt has changed…thank goodness, but the food is still less than desirable! I
won’t go back.
I placed a mobile order and it said it would be ready in 10 minutes so I drove to pick it up and they told me at the drive through I would have to come inside to pick it up how dumb is that . I placed a mobile order so I wouldn’t have to go in . I drove around and went inside and they said they were cooking the nuggets do I ask if I sat in my car could they bring them out to me and they said yes so I sat in my car and waited and waited. I finally got tired of waiting and went back inside for the second time and stood at the counter I could see my order on the screen and it had been 25 minutes and still no order . I know it doesn’t take that long to cook nuggets they finally gave me my order and when I got in the car I took a bite on my fries and nuggets and they were both cold . This Is not the first time I have waited on a mobile order I waited 20 minutes one other day just to get an iced coffee if I hadn’t already paid for both orders I would have just left . Dyersburg Tennessee location needs some more training
How do you find out what location is a specific number?
Went to Jacks in Springville, Al at 11:48 am on Oct 12th. I am a senior citizens that is on a walker. I had 4 separate orders and was told that they would only take 2 orders at drive through. When I arrived at window I asked to see the manager. I explained to the manage that there should be an exception bc I was on walker and it was very difficult to go inside restaurant. The manager just stood there and glared at me and we started at each other for a minute. I stated, well if u r just going to stare at me and not talk, then just” go on”
Then he made a smart ass remark, “well I can refuse to just not take your order”. This is poor public relations. I made sure that everyone at the senior citizen center new what had happened.
I stop at the Trussville Al location to get my daughter a cookie and cream milk shake I live two minutes away I gave it to her as she was drinking it she felt something crunchy it was glass I’m not sure if it came from their blender or the ice cream I rushed the shake back to them and pulled the manager to the side and told her she told the employees not to serve shakes until she found out what to do those kids was still selling it like she did say stop she contacted her manager and the only she said was get our phone numbers so her boss can contact us it’s crazy I’m taking my baby to the emergency room to make sure she didn’t digest any of the glass I hope she is ok
The jacks at 3041 Alabama 20 Decatur Al 35601 is the worst jacks I have been to because no one in front of me in drive-thru and still waited 5 minutes and decided to just go in and the man there said the lobby was closed while a woman and her kid was standing right there in the lobby so now I have to go to work with no lunch
Waited 25minutes for order no explanation no I’m sorry “no you have not waited that long!good thing there are other places near by! I will not be back !
Was supposed to be hired.never signed any paperwork. ..feel like I was lead on .
Was supposedly hired at the Jack’s in Covington TN. Never signed any paperwork. Interview was a joke. Never received any response.
I was supposed to work August 9th got sent home the gm wouldn’t put me in the sheldule and get blaming me for it even though I have been calling every single day and kept catching a attitude
Went to the carbonhill al location….. ordered a deluxe breakfast…..there were no hashbrowns so i called down there to inquire about them….ever who answered the ph tried to make it my fault they left the potatoes out of the order…. she informed me i ordered to much….. and that they were only human….. i could have got the breakfast that dont come with potatoes and saved the money i paid for the deluxe which is supposed to come with them….im thinking i need to get my breakfast elsewhere….she did nothing to pretend like she cared about the problem because in her eyes it was my problem not theirs….
I had a job interview to which is 09/18/2023 @4:30 and when I got there I was told that we’re not hiring children i stated that y’all could have told me that before I drove to Prattville Al and I lived in Selma Al I’m checking into this because I think this is discrimination
Cannot understand why Jacks in Eton cannot get an order right. When no one is very seldom there in the drive thru. They always say sorry but spending 30 plus on a meal that u ask over and over if it’s right the manager usually redoes the order and he can’t even get it right. We are doomed in this world.
Worst dining experience I have ever had in my 73 years. Service bad-food bad-out of most items including ketchup etc. place was filthy and I mean filthy. Manager out side or in office and should have been cleaning the place up or helping up front or go home. Hoping that our Jacks would have been like the one in Corinth Mississippi.
You need to check your payroll in east ridge, tenn is paying employees that don’t work there
Apparently you cannot make a complaint. I’ve been trying to do so for 20 minutes I have stood in line in Phoenix city for 25 minutes and nobody here even asked me a doggone question.
Does Jack’s has a employee complaint email because i click on the email sent straight to the menu.
Jack’s #333
Jackson, AL
Does Jacks have a working Corporate email? I click on it and it takes me to the menu.
Why does Jacks advertise food and not carry, I’m talking about big billboard and signs all over the restaurant??? Big billboard in Fayette Al about mushroom
Swiss burger is back back back but yet y’all don’t sell them also signs at Fayette Al and Winfield Al all over the restaurant and at drive thru about lemon pies but yet No lemon pies ????
The Fayetteville, TN has a rude manager and an employee. No name tags. 2 months ago we had the lady be ugly so my husband walked out. I continued to get our food. This morning we walk in for breakfast. The same lady waited and walked around in front of the counter for 10 minutes while customers back up in line. She finally takes our order. My husband hands her the money and she refused to give us change. Says same one as last time. Walks away. The manager goes to get money out. I said excuse me. She ignores me and walks away. A young girl who didn’t take our order nor money goes to give us change. The lady with the issue says to the drive thru, “same one as last time!” I asked same one as last time what? She walks away. At that point I’m fed up. I asked for our $20 back and told my husband to let’s go. I have never walked out of a business until this morning. It was all unacceptable. From the manager and the employee. To top it off the manager was allowing her to act this way with 5 other customers behind us.
I guess the Jack’s in Brookwood,Al wants to give their customers food poisoning!! Both chicken sandwiches were raw in the middle and soggy on the outside, including soggy buns. The fries were also not fully cooked the middle was hard and cold!! The tea was tepid due to just enough ice in them to make a sound!!! It was a complete waste of my money!!
Jack’s #212 in Cullman on main street is great. They always go out of their way to make you happy. If the order is accidentally handed out wrong they offer
You a refund and still fix your order. They always have someone cleaning the tables taking out the garage and cleaning the restrooms. The team I’m the kitchen AWESOME they work so hard. I really appreciate all y’all’s hard work.
My 2 piece chicken dinner at Jack in Leeds Al was terrible. The biscuit was so hard I even throw it to the wall and didn’t break.
Got the “pleasure”of meeting manager Megan this morning
What a rude nasty human being
Not only was she rude to me while taking my order I pull up to the window after an extremely long wait in the drive thru and I see Megan ripping into the staff waving her hands around as she’s yelling at the staff.
Very poor management!!
This is why they have such a high turn over.
Megan needs to find a different line of work.
She’s horrible at her job towards customers and staff
I felt bad for the crew as I was witnessing all of this.
Hopefully corporate will take care of this right away
I called this morning.. Let’s see if I get a call back or IF Megan will be removed as manager.
I was told she an area manager.
Seems to me she can’t handle the position she was blessed with.
What a disgrace to the company
Good afternoon,
The employees of the Barnesville Ga. restaurant really need customer service training – it seems as if they have had none. They are consistently rude and the service is horrible. I was excited when the restaurant first opened, but no more. We’re done.
Shout out to Jack’s #212-Main Ave SW Cullman, AL. 35055! Always giving back to their community! Thank you so very much for helping local non-profits. United Way of Cullman loves Jack’s!
I have been going to the Jack’s in Selma Al for the last three weeks and when I ask for ketchup and mayonnaise they always say they out but I go spending $25 or better cannot get any ketchup and mayonnaise to go with my order the employees needs to know it’s not there products and they are for the customers they don’t put napkins or anything in the bag just your food sometimes the fries or not always cooked
Why are we charging customers a $1.90 for a couple ice
This is ridiculous the charger customer $1.94 cup of ice
Awful customer service
New location Monticello Ga.
Have eaten at the location 3 times. Made me sick twice ( vomiting and diarrhea). Thought I would give them another change.
Went there today about noon.
Made my order. The guy in the drive though wanted me to do a survey, when i declined he turned to another employee and started to talk about me and the survey with his back turned. I did get a refund.
I want be back.
The drive window was left open… flies fling in and out of the store…
WHY can’t you add pictures to this
Haleyville store is disgusting is nasty William and the rest are shitty managers and no one cares … public needs to see this store behind the scenes
I was in you Vinemont branch earlier today. There were 4 ladies in grey shirts yelling at each other. One with long hair in the back started the yelling, she didn’t handle stress well. Two others whit short dark hair then started yelling another younger one with glasses and long brown hair go so angry she stormed out (at least she wasn’t yelling) someone told me they were all managers. If that’s the case you seriously need new managers that can communicate without yelling. Maybe send in an undercover person to observe or ask other employees whats going on. I’m not the only customer that felt uncomfortable.
Today I visit jacks in fort mitchel al they recently jus open I will never go back due to there employee have such a terrible poor customer service this girl was rolling her eyes having attitude at the drive thru and I’m like what is problem if you got issue u need leave that out of your workplace very unprofessional
Jacks in Carrollton, ga is a rip off. They put less than a tsp of egg on their bacon wraps. We had to leave and stop at wendys to get more food. Also, Jacks in Bremen,GA and Tallapoosa, GA are always great! This Jacks is just not good! And the employees are rude.
Y’all need to seriously do something about the Brookwood location. Very rude employees and they seem to never open on time. Was told this morning after 6 am that they were not open. I asked what time do you open and the response was “I don’t know”. Seriously you don’t know what yours restaurant hours are!?! The orders are almost always wrong, if you can catch them when they are open. No telling the revenue that’s lost from no work ethics.
Jacks in Newton Mississippi needs to close their doors. There is absolutely no need in waiting for 30 minutes for our order….especially when there was no one ahead of us. There was other people getting their food bc they were friends with the employees.
The ice cream freezer has been torn up for 3 weeks at the Tallapoosa GA location. I don’t know who is responsible for fixing or replacing it, but it needs addressing. It’s summer time for goodness sake.
The store in Argo, AL. is in serious need of clean up. Food on floor in cooking area. Roaches around self serve area. Looks like nothing has been wiped down or cleaned in several weeks. Nasty place. I can’t believe it is open in the condition it is in. Somebody needs to take a serious look at the conditions in this store.
Visited store #158. Drink machine was broken. No ice with hot flat soda. No tea in the urns. The ceiling was covered in mold and the restrooms nasty. Trash cans were overflowing into the floor. Gravy was cold, pancakes over cooked, spoiled jelly. A lady came in and asked for the manager. Turned out the manager was who the complaint was about. The ladies teen was in the drive thru and ordered a milkshake and the manager said “We don’t make milkshakes this early in the F* morning.” The manager escalated the conversation and started screaming cussing the customer for the whole place to hear. Waited on the mom to drag the manager. It’s sad when the customer was the only one to apologize to the dining room full of customers instead of the manager.
my name is destiny an the Jack’s In DECATUR,AL ON 6TH AVENUE IS VERY SHITTY ! sorry my language but I’m extremely mad ! THEY THOUGHT I WAS MY SISTER AN TOLD ME TO GET AWAY FROM THERE AN GAVE MY BOYFRIEND HIS MONEY BACK AN SHE INSISTED THAT I WAS MY SISTER EVEN AFTER I TOLD HER I WASNT MY SISTER BECAUSE I HAD KNEW ABOUT THE ACCIDENT THAT HAD HAPPENED WITH MY SISTER ABOUT A WEEK AGO WITH THE SAME MANAGER LADY WHEN SHE HAD AN ARGUMENT WITH MY SISTER ABOUT MY SISTER COMING BACK INSIDE AN TELLING HER THAT THEY HAD LEFT OUT 1 OF OUR 🍟 FRIES AN ONE OF OUR BURGERS WAS MADE WRONG! I think she is just very rude an needs to be FIRED BECAUSE SHE WAS TOTALLY in the wrong for telling me to leave today an giving my money back an even pushing the other employee that took my money because she seen me at the window & assumed I was my sister . it s so bad that I am hiring a lawyer an will be gettinh her emotional distress,discrimination & a few other things that I feel I encountered with her ! she could have approached the situation alot better than she did but she didn’t an now will be facing to pay alot more than just simply not liking how someone looks or something I really don’t know but I do know that I did nothing In the wrong an I’m sure the other employees will also agree that she was TOTALLY WRONG for the things she said an did to me an her OWN COWORKERS TODAY SHE HAD THAT LITTLE GIRL THAT TOOK MY BOYFRIEND’S MONEY AT THE WINDOW HORRIFIED SMH even the girl was trying to tell her that I wasn’t my sister an she told her to shut up an pushed her an snatched the $ out her hand an threw it back out the window to us . I felt a VERY fair amount of shame an confusion but we just drove off with our money back an NO FOOD FOR OUR KIDS . SO PLEASE SOMEONE GET RID OF THIS LADY AT JACKS BECAUSE Y’ALL ARE GOING TO LOOSE ALOT OF BUSINESS WITH THE ATTITUDE SHE HAS AN THE WAY SHE TREATS HER EMPLOYEES!! thanks sincerely! I’d appreciate if someone that could handle this situation would get in touch with me somehow I’d greatly appreciate it thanks again destiny
I have tried for two days to get some one from corporate office to contact me about a complaint with a Jack’s restaurant in Gadsden al
Jacks employee think it’s okay to cuss customers out over not being ready to order for 8 people in less then 1 minute
Several elderly men eat at the location on W. Main St. Dothan, Al. every morning during the week. The restaurant is nasty to be fairly new. Y’all have a lot of waste because they don’t care enough to get the orders right to begin with!! Management and employees stay outside a lot smoking cigarettes and illegal drugs! You can smell it inside and out. The floors are so slippery from not being cleaned! The bathroom smell like sewer! The grounds outside shows that management don’t care! Poor management all around because they should not be allowing illegal drugs from employees and going in with them! The community thought home office should know!
Jacks in Huntsville Alabama on Jordan Lane is the worst Jackson have ever been and everybody is rude the food is crap and I will never be back there again
The employees are very rude and disrespectful ,the dint get orders right.I want someone to get in touch with me.
Might want to look at Voices of Citronelle unseasoned at the comments on the new citronelle Alabama store… I’ve had nothing but good food and just a questionable visit out of watching the managers dealing with the employees… Love that chicken tho!!!!
12/10/22
Went into a location in Dadeville Aljust to order a milkshake there was a situation with the customer before me but, after it was corrected I walked up to the counter to make my order and the entire front walks away like I’m not even there called to the store and the manager on duty was so rude
I will not ever step foot in jacks again
Went to Jacks # 256 on Dec 7. The counter where you pay for your food was nasty. Told 2 people. They didn’t care. I told them I was going to report it. They got another person and he apologized. Said they would clean it up. No since in a place being that dirty. This Jacks is in our town. We go there often.
Jacks #210. Rude nasty and cannot get an order correct! Customers were lined around the building and when I got close to the , 4 different employees came to the window to show their tattoos to the car in front of me. !!
One girl even pulled her shirt up to show her tattoos.
I paid 10$ for a 2 piece dinner and the chicken was so hard and not the breast that I requested. My tea was sweet, which I ordered unsweetened.
Says under new management, these are the worst, totally rude and No Customer Service!
Order 12 Drive thru
Went to iuka Mississippi Jacks. November 30, 2022 8 pm and got one box of fries. The fries was dried out and old and tasted horrible. Called up there at 8.14 pm and the lady who answered the phone was flat out RUDE “if you said your name right you wouldn’t haft to spell it. ”
First off not WHAT she said it’s HOW she said it
Secondly
I HAVE A SPEECH IMPEDIMENT
The workers are rude, the restraint is nasty half the time. The general manager and her girlfriend fight behind the counter in the front of the customer’s. They stand outside the door on the driveway side smoking. Their are to many complaints to list. You need what they call under cover guest to check out how they behave and you will see first hand. Go in and speak to the regulars. Thanksgiving morning the gm was so rude to a customer wanting lunch. This is the jacks at 36/67 in Somerville, al
WTF? Has Jacks quit Caring ? Winfield Al. Store is just NASTY ! Food caked against the walls in every crack and crevice in the building! Open the Front door and you will see dirt and grime covering the threshold ! I went to Jacks in Guin, Al. just to see not quite as bad, but still NOT CLEAN ! Both Stores entrances have a dark trail of stuck on Grease to follow in side ! Shame on the People you call Managers of these Stores !! Shame on Jacks for Letting this happen !
Your jacks in dalton Georgia the manager needs replaced she is rude shows favoritism she’s got her best friend working there her best friend cussed customers out out and the employees and she just let it go on. They run their best employees off because they make them stay over just because somebody else don’t show up for their shift and then those people that don’t show up for their shift or not disciplined not a very well ran restaurant.
My husband and I went to two different Jacks, one in Moody and the other in Odenville, I see employees with hair hanging in their face no hairnet. That is just nasty and also a health risk. I want to know why they are not required to wear hairnets, I sure dont want hair in my food. Not to mention that they wipe their hand to push the hair away dont understand why they dont wear them. Again that is just nasty.
My wife, son and sons wife was working for one of your stores. When they started there was no training at all. Lucky that they both had experience so it wasn’t all to bad for them. Has the days when on they noticed that there was a lot of favoritism gone on with certain employees and one that is sleeping with I know one of the employees. I worked 4 am til 2 pm 4 days a week. Well I had been sick and when to the hospital for it. I When back to work the next day wanted to get my hours in. Well I got sick again around 11 am and told my manager about it, with no symptom from him. So I had to tell him I quit so I could get out of there without throwing up. There is no management team at this store the store runs it’s self. As far as I can see there is no people practices. No please and thank you for when asking employees to do extra work/time, etc. My experience as a customer was with a employee that was his first day. There was no manager or lead there to help him well I ordered Big Breakfast, a sausage biscuit,, coffee, and a large ice coffee. Well all for $5.02 having managed fast food restaurants for 15 years I know that will affect the food cost. So with no training I wonder how much was being gave alway.. There is no communication between managers so when the store is left a mess, what should be done??? With no crew training I wonder how much training manager have had. I really don’t think you want any of your operations running like this. First there should never be Fraternizations with crew members, you could get sued. Second who is running the stores operation, how are the crew being treated, Manager and Crew meeting needed to find out what on there minds about the store. I really can go on and on about restaurant management with 4 years Security Police Supervisor, 2 years restaurant management training, 15 years managing fast food restaurants plus. One of your customers with knowledge of this store through employee spouse.
The manager luke at the blountsville jacks needs to be replaced he thinks that place is more important than your children and if he don’t like you he tries to get you moved to a different store that is out of your way hoping you will quit if that’s the kind of management you have in store take my application and 86 it
Jack’s in iuka mississippi.. one of the worst fast food restaurants in the area. Filthy dirty inside especially in the food prep area behind the counter and bathrooms are worse than the truck stop. On last visit the exterminator was there spraying in the food area while they were prepping and serving food and also spraying around the main ice machine while the door was propped open. corporate needs to get their asses in gear and get some corporate people down there to visit unannounced and get this place straightened out or maybe the health department should shut them down.. yes, it is that bad
Jacks on Jordan Lane In Huntsville needs a manager. I got in line at 12:25 it’s 1:15 and I don’t have my food. Not a long line just slow. My fault for even waiting. They truly need a manager. Someone needs to run the cameras. A shame. Just received my food while typing. Definitely not Jacks standard.
I was just told, at our Jacks, that they were not making milkshakes and then I watched the girl make one fir someone. When I asked they both said they were not supposed to be making them. I said I see one right there that you made for someone else. She said the machine was messed up and was it mixing right. I said I still wanted to order one and she refused. We spend a lot of money there and I can’t believe the treatment I received. Thank you
Visited the Homewood location Sunday and chose to eat in the dining room. There were about 10 people in line when my husband joined the line. About 10 more were behind him. There was only one person taking orders and only took one order and waited for that person to get their food before taking the next order. Meanwhile the drive thru was moving at a good pace. My husband was in line for 30 minutes and they did not even get our order correct. The other couple that ate with us were about 10 people behind my husband. That couple’s order was not correct either. During the almost 45 minutes, at least 7 people left the line and went somewhere else. There was no tea and they never refilled the tea There were no napkins in the dispensers and we requested napkins twice but they never brought out any. The dining area was not clean. There was a young male employee that walked over to our table and asked if we knew if the people that had been in the booth behind us had left. Complained that they had left a mess on the table and now he had to clean it up. He was very rude in his comments. I told him I didn’t know the customers were expected to bus their own tables but we would be sure to clean up our table when we left. I’ve always been a Jack’s fan but was terribly disappointed in the food, the service, the cleanliness of the dining area and the unfriendly employees.
Visit Jack’s in Warner Robins GA today. Waited about 15 minutes for our food which was fine because we thought this means we will get fresh food. Well we were absolutely wrong on that thought! Our hamburgers were cold and fries were less than fresh. I tried to eat mine because I had spent the 15.00 on the meal my wife did not even try to eat hers. Cold hamburger and fries was not what she was wanting. Very disappointed ☹️ will not return. Also very loud talking back and forth from the employees very annoying.
In the locations that aren’t new design stores have pics of the menu when they opened. It’s a shame that those items aren’t available anymore (hot dogs, onion rings, fish sandwich, and a few other things). If it ain’t broke don’t fix it. All new specials every month, and the employees working the grill can’t handle the orders already on the everyday menu. Instead of changing your menu every month, why not bring back the classic items. The BIG JACK, the bacon burger. Not the Wickles Pickles burger. And too many spicy burgers and other items coming to the menu.
The cashier was very rude to my wife she placed an order for macaroni and cheese and they didn’t put in in our bag. Very disappointing at this type of service.
Just came from the Jack’s in helena i asked for coleslaw they gave me a bowl full of liquid instead of coleslaw. Worst customer service ever
Why don’t you pay your employees when they are supposed to get paid. Most people go from pay check to pay check. My niece works at the new jacks in Hawkinsville Ga.been with around 3 weeks or more no check she can’t pay rent landlord doesn’t care about all that. That makes me not want to go in your restaurant.
Went to Tallassee jacks ordered 15 piece chicken finger box cashier took my money then stood there instead of fixing it took another order several minutes later then was telling cook she was waiting on 2 burgers all the while the person working the window used all the tenders then the counter person said I would have to wait while they cooked some more I asked for a refund and she got all mouthy said her name was something that began with a P just kept running her mouth. I call that piss poor customer service I will never visit that jacks again will also tell at least 25 people I know not to go
i hear you i go to the one here in savannah tn are i use to every time i go it like either they say there out of something are when i ask for fresh food i get it home and it is for sure not fresh most of it is so tough that it even hard for my dog to eat but when you got a person in charge that break the phone and dont get it fixed you cant expect much else from that person so like you said i will not be going there any more