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Why don’t all iStorage go Solar?

Dear Self Storage representative,

Today I received a letter from my house stating that my storage fees are going to increase from $289 to $325.00.
I have never not missed paying my storage fees since I’ve been there since May 2023. Therefore, today I called the number posted on the letter to discuss this matter, and it went to voicemail.
I received a call on September 11, 2023 a courtesy call to remind me to pay my bill.
On October 10 I received a call from I Storage a reminder to pay my bill.
Each month I pay auto pay and the check comes in the mail directly to the rancho cordova facility. According to my records I begin renting the unit at iStorage in May 2023, I hadn’t received a courtesy call or an email.
On June 13, 2023, I received a receipt, thanking me for paying my bill
In June 2023, IStorage asked for proof of insurance or else they would increase my storage fee.
On September 2023, iStorage notified that the system was down and late fees would not be incurred because of this big problem with your auto pay.
On September 2023, I received a welcome to new tenant portal with I Storage 8105.
On October 9, 2023, I got an account past due notice message on my email.
I had to call to get it straightened out because the person receiving the bill didn’t look in the mail to see that the money was there.
On November 9, 2023, I received an email telling me I was past due. I sent back a email instructing them to check their mail. And after that, I get an email, thanking me for the payment there. This was the second or third month this has happened. I had dealt with them calling me to ask me where my payment was without checking The mail to ensure that I’ve sent in my payment. After getting email or telephone calls reminding me to pay my bill. I ended up responding back in the November email that I felt it was harassment and that I don’t need a notice after I sent in that email I get a notice telling me that there are increasing my storage fee. I don’t feel this is fair and I feel like I need to take it to a higher level to get resolution on this. Please respond to me immediately. Use your facility for a year and you want to increase this isn’t the first attempt. Let’s talk and discuss this matter before I need to take matter higher. For your cooperation. Your storage unit came highly recommended by a friend of mine. Who’s been there for many years and he is appalled that I’m being treated like this. Especially after I have not missed a payment.

Sincerely and truthfully submitted,
Debbie

This is the worst company ever and if you think you are not going to refund my money you have another thing company, it is the principle of it all, I have been waiting going on 75 days for my refund! I going to get it, you think you can take money for people who work hard, unlike your staff! You are so wrong and I am sure I’ll be seeing you on the news for fraud!

Having issues with the person running I storage in auburndale FL and she will not allow me to talk or ask ?s she just keeps cutting me off and yelling

I have been trying to cancel the rental of my storage unit, Unit 1123 in Upper Chichester. No one has been in the office. No one has returned phone messages. No one has responded to online messages I have sent. I am paid through November and will be out by 11/22/23. Is there ANYONE that can assist me in canceling my rental?

I have 2 unite one of the locations had a fire and I’m not allowed to enter problem is I need to put stuff in the location that had the fire but was told there was nothing that could be done about it I can’t afford another unit so I will probably lose this stuff that I need to store I suggested they give me a unit in the location I can access u til my unit was available but was told no what am I to do I have both units on automatic pay on the third or each month and have the unit I can’t acces for at least 4 years. Can you come up with a solution for me
Best regards
Linda Threadgill
Lkthreadgill1@icloud.com
713.382.3277
The units are located in Missouri city tx unit 345 and at the other location 57

Hello , I am an existing customer @one of your location in Texas city. I’m calling to report about a person @ this location, who made a disrespectful derogatory statement insulting my wife, as well as me regarding me. Can someone please contact me @754-422-5536 regarding this present matter. Thk you. David Jennings

I was lied to misled by the Storage company they continually jack up my rates. I am on disabled limited income and was told that this company was fair and worked with you and didn’t do that. They refused to answer. Any phone calls called multiple times put in a ticket no one returned your phone call.

All the negative comments on here are true. My unit was also broken into twice, they were charging my account for two units when I just had one. They asked me to dispute the charges and after I did, they charge me late fees because the dispute was on the unit I had not the second unit they where charging me for. It’s been a nightmare since the beginning of the rental. I cant believe this place is still in business!

False advertising. You pay for climate controlled but it is not!

If you think that your storage unit is monitored by cameras, you might want to think again. False advertising. My unit was broken into only for them to tell me that my unit is in a blind spot. I filed a police report, only for them to tell the police that the camera doesn’t capture my unit. Not to mention that I have been a customer there for 8 years now. I have constantly been paying these exuberant fee increases for no security what soever. And the manager on the premises is a joke. why are they living there? Its of no effect or protection to me whatsoever. And not to mention, I asked to speak to the manager a month ago regarding the camera, only for her not to even have the decency to call me back. Its been a month now. No phone call, but they sure do call about your bill to remind you of that. 8 year customer, no phone call at all. so think carefully before you rent from Istorage. $268.00 per month for this kind of service.

I have a storage unit in Cape Coral, FL where hurricane Ian took place. I live in Maine so I can’t go and check the building. I have tried constantly to get in touch with someone. I have called different offices. I’ve called corporate. I have not been able to speak to anyone. But my bill sure did get emailed to me! And then a reminder that my bill was late was emailed to me! There was a message on a voicemail saying that they would be in touch with everyone. I’m a little curious when that’s going to happen? I just love living in a state of anxiety thinking that everything I own is gone.

Istorage sucks monkey dick

We had damage to around $8000 to are furniture do to a leak in the roof. Everything was documented and pictures taken by myself and the store manager. A claim was summited unfortunately the area manager Ashlie told the store manager that it was summited. After about 4 to 5 months I check back and come to find out Ashlie never summited my claim. She got fired for other reasons and the auditor said that she would file my claim. So I actually called yesterday because it’s been about another month to find out the status. Come to find out the auditor never filed my claim either she quit 3 days later. So now there is a new area manager and the store manager I spoke with Andy who has been awesome said that the new store manager would get to it when he had time. I am tired of fighting this when this should have been done around 6 months ago and money in my pocket. I cannot get anyone from corporate or any managers to contact me. Therefore I am giving you this one chance to reach out to me and make this right and quickly or else I will hire an attorney and I will come after you for my full $8,000 worth of furniture plus more. I highly suggest someone reach out to me and resolve this before I have to take legal action.

Sincerely,
Andrew Turner

When you buy a storage facility from another? Couldn’t you at least leave the rates and facility hours the same? You are millionaires for God’s sake! I have rented this spot for almost 8 years was behind a month! Tried making a payment to your “SO CALLED” staff and was told I had to make 2 payments since it was the 1st! I would never have gotten behind if your kiosk had been up and moving in the first place, so for people like me who didn’t have a bank card? Now have to run out and get one just to pay… So I had to make 2 payments by (she said Thursday) the 8th and as soon as I woke up I paid in full everything I owed. Now it’s the 12th and I’m having issues at the gate! Access denied Access denied at kiosk access denied? YOU PEOPLE OWE ME FOR THE DAYS LATE FOR OPENING UP THE GATE! IF SOMEONE DOESN’T ANSWER THIS FACILITIES PHONE NUMBER SOON? WE WILL FIND OUT IF YOU HAVE ELECTRIC FENCES. ( JUST KIDDING ) BUT NOT KIDDING ABOUT THE 8 YEARS BEING THERE AND YOUR AUTOMATED SERVICE SAYS MY NEXT PAYMENT IS NOT DUE UNTIL SEPT. 30TH SO THESE PAST 4 DAYS ARE ON Y’ALL RIGHT? DONT LET ME FIND OUT MY THINGS ARE LOST TO SOME STORAGE AUCTION WHO DOESN’T GIVE two SH~TS ABOUT SH~T!

Access denied….

You have adds on your corporate page ? What’s up with that ? Your storage facility in La Marque Texas leaves little to be desired . To say the least . My wife has been in the hospital and your people will not deal with me because I’m not the primary person on the lease. Now the bill is out of sight and they are threatening to auction off our things . I am not at all interested in that at all . I can pay the bill . Let me reword that . I will pay the bill that isn’t inflated with a bunch of corporate jargin . My wife is on no condition to argue with your people on location and truthfully neither am I .. we need someone to contact us and get this problem solved befor all our things are auctioned off because of a company glitch . The primary lease holder has been in the hospital . Someone needs to contact me ASAp.

They lie and steal. No secure facilities in Pa. False advertisement!

Rude and very unprofessional management in your Cincinnati locations.

Hoping the gate at the Katy location on Franz is fixed soon, as in this week!!!
Thank you!

I ran it and I stories at 89th and Troost in Kansas City Missouri they say that I came in one day and showed my ID and so they changed my gate code well that never happened but the manager called me a liar and said it did happen I told him to run back the cameras and see who he really got the ID from it was never my idea because I hadn’t been in there since the day I rented the storage long story short they change the gate code I had hired movers and I rented a truck we are at the gate and could not get in I called and called and called I finally get a hold of a customer service rep after an hour and a half and they give me the wrong gate code so we don’t get in until the next morning with by that point I had to return the U-Haul and never got a thing out of my eye storage when I finally got ahold of the manager Joshua he proceeded to call me a liar several times and said he changed the gate code because I came in and showed my ID it never happened then he ends up telling me he will not talk to me because I’m talking at him not to him who does that I was so upset at that point I have spent hundreds of dollars to try to get my stuff out of storage that was fully paid for until June 3rd and still have not got my stuff out of storage because of this screw-up nobody has returned my call you can’t get ahold of anybody you’re on hold for days I’ve spent so much of my life dealing with this company I cannot take

Been trying to call the after hours number to get out of this place and no answer. Now I’m stuck here in the facility with my kids because the gate won’t open!

I all ready call and left a message with corporate no one has called back I have left a email also 9043786602 I don’t know what to do anymore my I’d is in there my son’s dirt things that I couldn’t pick up myself and just a few other things again that I can’t do myself so they were the last things to go on the trailers with out help needed.

I need someone to call me back about a problem I’m having with istorage on San Jose blvd Jacksonville fla my number is 9043786602 . They won’t let me get the rest of my stuff out they made me move out on the 29th of April when I had till the 30th of April can some one help me before they auction It Off

It is very difficult to get help from your website. I’m a senior citizen and keep paying money for a unit I can’t move into to. It is in West Deptford, NJ and the place is horrible. The manager is very nice but the units are terrible and I can’t get a refund, all this within 48 hours. Please help me. Thank you kindly.
Respectfully,
LynnRosevelt

One more thing tailgating is real bad some one always trying to follow you inside the storage

after closing you should monter night shift as well to see what your workers is up to along with 6am until your workers arrive

Call my phone number cause I need to talk to someone about a problem here at the storage 3164093035

Worst company ever.