Where is Ipic Theaters Corporate office Headquarters

My name is Tamara, and I am writing to bring to your attention a disconcerting experience my husband and I encountered at your Boca Raton location in Mizner Park, specifically at 301 Plaza Real, Boca Raton, FL 33432, on the evening of September 29, 2023.

To celebrate my husband’s birthday, we commenced the evening with a delightful dinner at Serena Pastificio, located downstairs. Subsequently, we proceeded to the theater for a movie reservation. Regrettably, upon entering the theater, it became evident that the environment was uncomfortably warm due to a lack of air conditioning. Given my husband’s asthma, which makes him particularly sensitive to heat, we regrettably decided to leave.

Our disappointment escalated when, at the front desk, we sought a refund and sought clarification as to why reservations were still being accepted for a theater without functioning air conditioning. The staff informed us that we were the initial patrons to raise such concerns. Despite our disappointment, we were offered two movie passes as an alternative to a refund, a gesture we accepted without realizing they had an expiration date.

Our subsequent attempt to utilize these passes revealed their expiration, prompting us to contact the Boca Raton location. Astonishingly, we were met with an unyielding response from the attendant, who cited the expired passes as an insurmountable obstacle.

The situation further deteriorated when we spoke with the manager, Barbara Wilson, on November 25, 2023, at 4:00 PM. Ms. Wilson exhibited a lack of belief in our patronage and treated us with an unwarranted level of skepticism. Despite confirming the air conditioning malfunction on the specified date, she maintained that the expired passes left her unable to assist.

Ms. Wilson’s handling of the situation was not only unprofessional but also displayed a lack of customer-centric approach. She was confrontational, dismissive, and exhibited a regrettable level of disrespect throughout our interaction.

As long-standing members since 2012, my husband and I have consistently chosen IPIC for special occasions. The treatment we received during this episode was disheartening and deviated significantly from the service standards we have come to expect.

AMC would never!!!

Worse movie experience I’ve ever had!!! My entree came before my appetizer, then my appetizer came before my drinks!!! Then a $75 hold was placed on my card without knowledge. When I asked to speak with mgmt. about the server (jhonnie D) being so nonchalant about not letting me know about the hold she (lili) then proceeded to give attitude as well saying that the information was provided in email. Well guess what I didn’t buy the tickets so I got no email…. For a entertainment service facility you would expect to have a better experience when asking mgmt about a situation.

When ever I go to the ipex in north miami in miami the manager is always discriminating against me and my service dog. Do any one know who I can speak with about this because this unacceptable.

I would like to place a complaint on how My wife and i was treated at the IPIC Boca yesterday )Valentines day) by a Mr Frank Donnelly.. My wife and i made reservations for 10:50pm movie. we had a bite to eat at the nearby Yard house restaurant at about 10pm and wrapped up about due to some delay by our waitress/ waiter until about 11PM.. we literally walk across the street and approach the theater doors at 11:03 pm and all doors were closed .. we knocked and knocked in it’ll some approached the doors., they open the door and let my Wife and in to the lobby area and stated that we where too late for the movies and we coins no longer attend. this was now 11:10 when doors where finally open.. that manager Frank Donnelly told my wife and i that we need to leave because we where late.. i was astonished by this man’s tone and attitude of almost being joyful in telling us there is nothing we can say or do to give access “absolutely no the man said” and cold as ice.. i never felt so humiliated .. he made me wife so sad on her valentines night.. this man was horrible! just for us being 5 maybe 10 minutes late for a movie.. Wow.. never have seen this kind of behavior., i would like to have him disciplined for his horrible behavior towards my wife and i.. someone please reach out to me regarding this case.. thank you!

My husband and I are members of IPic and received gift cards for Christmas. In January I went to the website to make a reservation and found out the IPic in Bolingbrook, IL closed permanently January 1, 2022. I have been trying to get a refund through email and phone and have not received a response. Still waiting.

This movie theater has gone down completely. Employees are a reflection of their management, and the management at the Boca Mizner Ipic theater is lower than poor. If I can give 0 stars, I will. I already reported them to the BBB. My husband and I were late to see a movie, and they have a new policy in place that you can not be late or else you will not be able to see the movie. I thought about it, and I can understand that they’re short staffed, and it takes away from the other customers that came early and ordered their food early (which Steven the manager explained). I GET IT! However, I was promised a refund since 1/16/2022 and never received it. I also ended up speaking to the manager Steven, who is extremely unprofessional and has no type of managerial skills. I have no idea how he became the manager. Furthermore, I called tonight and spoke with him again and he was actually behaving like a human being in the beginning and offered to give me two free tickets, but them changed his mind because I mentioned his staff needs training on what to say to customers. He then stated that this needs to go to corporate because of what I said. ( I asked him three times to make sure that’s what was said and recorded it). Either one of the two, he’s either racist or a flat-out unprofessional liar. I will never step foot into that Ipic theater again,ESPECIALLY, if Steven, the manager, is there. I will advise you all to save your money and go elsewhere. I’ve been a member since 2013, and I had a few parties there as well, and this is what I have to put up with after spending my hard earned money….

I returned to what used to be my favorite movie experience, I Pic Boca and what a disappointment. We were in seats D1 and 2 theatre 8 and the first thing I noticed was the filthy carpeting, seat was showing rub wear and we were unsure if waiter service was still available since our call button was not illuminated when pressed. I went to the lobby concession and was told someone would be available to take an order. There is much work to be done to this theatre and service is definitely lacking. Web site still lists complimentary popcorn but this is no longer provided as well. IPIC has much work to be done before I will return.

I don’t know whattype of business you’re running but it’s not on the level. On 07/10 I placed an order for a $50 gift card. The only thing the confirmation email gives you is a thank you for your order. No order number or other reference number. I’m card has been charged $68.81 on 7/13and $68.81 on 7/10, and $52.07 on 7/13. I ordered one e card and don’t want anything from this ccrooked company. I’ve call

Hello my name is Jhojan Matos I worked for your Ipic location in Dobbs Ferry New York before you went out of business. As of yet I have not received my W-2 forms from you. I have moved since then but I do have my mail forwarded to my new address and have not received anything from you yet. I will appreciate if someone can kindly reach out to me at 914-751-9929 to further discuss this matter and provide you with my new address as I need to file my taxes as soon as possible. I look forward to hearing from you soon. Thank you

Good afternoon,
My name is Lee Jackson, I previously worked with Mr. Woods at Paramount Pictures and have known him for many years. I would greatly appreciate it if my phone number could be given to him. Thank you. 310-422-3250

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