Where is Intuit Corporate office Headquarters

This is the worst experience I ever had with a payroll company. The customer service is the WORST I have ever seen. I have been promised for two days that a manager would be calling back and they haven’t. To sell me a product without disclosing it’s limitations is misleading and unethical to say the least. When attempting to resolve the issue wihich is VERY CRITICAL I am still waiting and it has been 48 hours. The CSR can’t email, there is no contact number for corporate or management, this is ridiculous

Online Accountants Payroll merged with QBOL in April. I am still trying to find someone to resolve software connectivity issues. It’s August 23!!!!
No matter what number I call or am bounced to can provide a solution. I have spent 5-6 hours at a time on the telephone with “support” and still have problems,
Case numbers get assigned and then fall into a black hole never to be heard from again!
How is this possible?
I’ve used Intuit for 12+ years and this is absolutely Outrageous .
However, Intuit has no problem debited my business account @ $500.00+ every month for “Unusable Software.

What resolution resources are available.????

Very frustrated with QB online support. I have not been able to get a resolution nor a work around to a problem since July 14. I was promised on July 21 a supervisor would call me within 24-48 hours. It is now August 4, I have still not been contacted by a supervisor. I need someone from corporate to contact me immediately.

I have been using Quickbooks since it was a DOS based program. The last 10 years have been a nightmare. from terrible network/multi-user functionality to tech support that can’t speak intelligible English, and now the latest issue–ACH transfers that go to some random account, and no recourse to get our money back! Intuit has been ignoring me for 3-months on this issue, and I am now taking it legal.

I can only look at a spinning wheel long enough to go up and come down, after that I want to hear the rest of the song spinning wheel by BLOOD SWEAT AND TEARS which is what I shed when dealing with incompetence with your Philippines call center. It seems ever since 2019 what used to be wonderful service at Quicken and associated services is on the decline and rapidly. Who ever is making decisions for your small business operations should be removed and replaced by another incompetent individual. I have employees checks bouncing because my deposits are not showing up at the bank or wrong fees are charged and sometimes twice by my wonderful merchant account. Your operators refused to transfer me to the corporate office (I am sure that is some kind of violation with the New York Stock exchange rules and regulation). I know I am just venting, but be assured all of the exchanges will see my complaints as well as the stock holders of the intuit and affiliates. Anyone on this page, I implore you to do the same, file a complaint with the exchanges on which intuit appears. This will drive down the value of the stock and the stock holders can deal with it, because they are the owners of this company heading down hill fast.

Please remember any one you speak with at intuit including the CEO is just an employee collecting a pay check, that’s all, they have no emotional ties like the original founders who are wonderful guys and caring.

I will not spend another twenty hours on the phone trying to resolve a file issue, remember your operator quit after their shift I had to stay on and explain the whole thing to two other people.

My wife and I have all the details of the marathon which literally put us out of operation for five days.

I will be looking for another service but carefully and not take the advice of my accountant.

terrible company! awful product! miserable employees! dismal and non-existent customer service! abusive customer service and racist!

I have been a customer of Turbotax for many years and have enjoyed your service. This year is a nightmare. I logged on to file a small business return in middle Feb and it showed I owe Federal 5138 and get 844 back from the state. I used the form that said do all your work and then pay at the end. When I went to pay and I clicked on pay by credit card, it would not let me enter my credit card and all I got was the wheel that spins endlessly. Worst part is I can’t even get my tax return which I could file by mail at this early date. I see on the internet many others having this problem and all your company tells them is the address on your credit card must be different than your return. Not the case here as the system never even let me put the visa card in there to make that statement. Please see what you can do to clear this glitch. Many others are probably having this issue as well.
Please call me and assure me you can fix this. I spent a whole day filing and I would hate to lose all that material.
Daniel J. Wiggins
5165 Hidden Meadow Drive
Cumming, GA 30040
404.822.4422

We purchased the Quickbooks Enterprise Platinum version after being on the inferior QB online for several years. We spent 3 days on calls with Intuit trying to get our payroll set up, one call for 11 hours straight. We also set up our direct deposit at that time. We had to submit a form to increase it to accommodate the size of our payroll. This was on January 5th. This week, when we went to submit our payroll for a February 10th pay date, it was rejected. We were told that we needed to fill out the form to request an increase. When I gave the information and the request number from the confirmation email we received on January 5th when we submitted that form, I’m being told that even though we submitted that (while working with the onboarding team), “our account wasn’t set up yet, so the form couldn’t be processed”. A new form will take 48 hours in underwriting. Our 70 employees will have to be individually manually paid through our bank via ACH because Intuit doesn’t care about making things right with their customers. Many hours of manual input outside of QB. It’s been a nightmare. And that was purchasing the platinum package that was supposed to have dedicated people.

I have been a personal customer of Turbotax since they started so I thought I would use their business filing for my new start up LLC. This is been a nightmare. I filed a complaint with the BBB today. The IRS can not help me since Turbotax is producing the tax form. I have spent over 2 weeks trying to call or chat with someone and of course Turbotax has it designed that you will NEVER get a live person to help you, just a robot. This is thief. You are stealing my money and NOT offering the service I purchases. You should be ashamed. You are also jepordizing me filing my first business returns correctly and on time. Someone needs to contact me asap. I am fed up.

I tried the Intuit helpline but no one could help me. I called the main number 650-944-6000 and explained the problem and the man transferred me to the number where they can’t help. I redialed the main number three times and they just disconnect the call. The customer support here is non-existent. Think it’s time for a product refund and a different package.

BEWARE – I have had the ABSOLUTE WORST customer service experience with Intuit Full Service Payroll. ZERO STAR REVIEW! I had an employee move to a new state and needed a simple address change but my payroll portal said I needed to contact Intuit directly. I spent hours that turned into days trying to get a representative that new how to make this change. I spoke to one inept representative to the next. I schedule supervisor call backs that never came. I had chat service literally just leave the chat when they couldn’t figure it out. I emailed them with no response. It was ridiculous. Intuit was basically making me violate Labor laws by paying an employee in the wrong state. When the change was FINALLY made it would not let me run payroll for this employee. The only upside is my hours on hold I had time to research other payroll companies and I’m migrating to a new company.

Your company is an absolute FRAUD. You deceived HUNDREDS of taxpayers by collecting a $39 fee to file taxes which otherwise would have been free. We filed for the refund advance, YOUR company’s documents reflect that we did, but yet the issuing bank has NOTHING on file. You also FORCED all of these taxpayers to open a checking account with Credit Karma which is also owned by YOUR company. What a SCAM!!! Then you REFUSE to process my request for a refund so I can at least get my $39 back so I can FEED MY CHILD!! You’ve messed with peoples livelihood and clearly DO NOT CARE!!!

I have spent hours on the phone trying to get customer service for Intuit to NOT file a tax return document that I know is incorrect. I have told them it is incorrect and they do not have our companies authorization to file the return. They just keep telling me there is nothing they can do, I can just file an amended return. The person I spoke with didn’t know the filing requirements of the return or any other information you would think that a person who “works in the department that deals with the taxes” would know. I also asked them about another return which shows that they filed it, yet the government agency has no record of it being filed. Corporate headquarters has a recorded message and there is no way to speak with an actual person. This is the worst company I have dealt with in years!

Our company switched to the online version of Quickbooks this month. We spent several hours on the phone with Quickbooks representative on the process for converting from Quickbooks program for computer to the cloud version. We informed them that we did want taxes deducted from our account and we manage payroll taxes manually. Yesterday, I had a surprise deduction from my operating account of the IRS tax payment that I had already made. I have spent numerous hours on the phone with Quickbooks without resolving my problems. I do not recommend this cloud program. I have talked to multiple representatives and have been given inaccurate information by multiple people. There is not one contact person to talk with or work with. I DO NOT recommend this service. If you can find an alternative accounting program, I recommend you do so. This company is unable to provide consistent and reliable service for its products.

NEVER EVER Purchase services from this company. I have opened 5 cases and spoken with over 6 people over updating an account and they still cant do shit. It has taken the company over a month and still cant make a change.

How can one be paying for this service for business purpose and not get the level of service. If you need Payroll service or services in general go with a different company

My Wife and I never requested a intuit turbo Debit / VISA Card! Our 1918 Tax refund was deposited in that Debit card along with our money granted us by way of the C-19 Government check. Since last April 15, we have been searching for those funds util about about June 24, 2020. We receive the Debit card and began our search once again. It took us about two months to withdraw our MONEY! They charged us $4.95 a Month for their ‘Service Charge’ for about 13 or so months. We will never again file our income taxes with them. We had a cancel that card to avoid any further contact with this firm.

I have been trying to close out accounts since May when this was turned over to me since our IT person had left, I have spent many HOURS on the phone and online chats but we are still being charged for these accounts (The money comes out of our bank) PLEASE have someone that know something call me!!!!!
Cathi Jackson
Office Manager
National Museum of Racing
518-584-0400 ext 140

Attention Scott D. Cook
From: Lois Bruce
To: TurboTax Help Team

Date: Tue, 21 Apr 2020 13:56:54 -1000
Subject: Re: Your TurboTax Case 460682289 is Closed – Please Complete our Survey
I have tried and tried and tried to reach help on the phone and TT hangs up on me
I have purched 2 TWO cd one home & business and one Business BUT
THE HORRIBLE canned voice does not ask me any question that I can answer
I repeated about 25 times that I wanted to know where to enter form 5498 and the canned VOICE
Kept asking over and over whet form AND i ANSWERED OVER AND OVER 5498
i think that you should fire the CANNED VOICE.
Lois
Called 8004468848 and 800 6249066 I have been hung up on about 25 times.
On Sun, Apr 19, 2020 at 5:03 PM TurboTax Help Team wrote:
Your message wasn’t delivered to TurboTax@intuit.com