Where is Intown Suites Corporate office Headquarters

Not really sure what the point of leaving a negative comment is after seeing how many negative comments are on here but I’ve been staying here for almost a year now and they decide to raise rates w out telling me. Their solution was to borrow money and come back when I get the rest. Of course it’s impossible to get in touch w customer service. Nice treatment of somebody who has paid over $300 a week for a year and caused 0 problems.

The front deck worker in Warner Robins ga is so rude and nasty

Worst experience ever!!!!
Customer service is horrible!!!

I have tried, repeatedly, to speak with someone in customer service regarding my absolutely atrocious stay.

Intown suites management is not professional at all. My daughter pulled a fire alarm. She’s a kid .. an we’re being threatened with being kicked out of here because of it ..

I am currently a resident at in-town suites lee rd. James and Larry were inconsiderate, downplayed my complaint , and waited 2 weeks after complaining to the property attendant to come and assist with our fridge. Yesterday, (8/14/23) after 2 weeks of waiting to be helped with our non-working fridge. James denied knowing we needed assistance due to office staff (Stephen) not making him aware. Larry and James both came into our suite after banging on the door 3x (no patience). They checked the fridge and basically stated I would lose more food due to another fridge needing 24hrs to cool. I asked what am I to do with my food and we had to figure it out because they can’t/won’t store your food. I was taken back with the lack of compassion or care. After getting back to the room, Clarence spoke to them and declined the replacement due to not having funds to replace the food we just bought. We did have a kitten in our room, just like every tenant and was told that since we have a cat and not a dog we’d have to get rid of our kitten. Our kitten left with our mother-in-law this morning (5am with proof). Today (8/15/2023)I have kids on FLVS in the room and I am on the toilet doing #2. James (office manager) appears with no warning asking about the fridge, no mention of the kitten. I stated that Clarence my husband spoke to them yesterday about our discussion of not replacing the fridge due to food loss, and he said I also want to check the kitten. I said that is fine, but we’re no longer worried about the fridge. I stated after yesterday, I didn’t feel comfortable with both men in the room with me alone because they made me feel incredibly unintelligent about my experience with the fridge. Denied ever being notified of the non working fridge. So, I declined the replacement fridge, and still welcomed him in the room, but once I told him I was uncomfortable with how yesterday transpired he decided not to renew our stay. Which is incredibly unfair and something should be done.
We’ve been great tenants, but as soon as a woman says a man made her feel uncomfortable, she and her family have to leave. I have the encounter on video, the MANAGER at least should be considerate.

I am having problems out of 2 women name tiffeny and bobbie burgess in room 130 at 1951 central Florida parkway in Orlando florida they are trouble making women hoeish and starts up so much confusion and fights and I need them out they been living there for a long time and everyone has a problem out of them

if your disabled and you want to stay at an Intown suites, you might not want to stay in the Cypress station of Houston. Texas management is very horrible when trying to work with them now have to involve police because you have residence parking and fire lanes you have people using drugs all over the place where you constantly smell the smell of it as soon as you walk outside your door and they allow people to park in handicap spots that are not handicap so if you are disabled, Intown suites is not a place to be you can never reach anybody in corporate and I suggest you do not stay at in Intown suites

Intown suites is a joke and a rip off especially in Utah

I’m a guest at the InTown Suites hotel on Colerain Avenue in Cincinnati Ohio I’ve been there for a month now I have roaches in my room they never gave me no sheets and the lady is beyond Rude

I have stayed at the hotel in high point, NC for 4 months now I have spent close to $10,000 dollars in doing so, had a crazy mom and son lie and start rumors that I had guns, beat his mom up, I was selling drugs all of this with no evidence not one bit I confronted them with help of manager in duty and because I was involved in what they say is an argument I was given a couple days to move out I tried walking away from argument and the son followed me slaming and breaking door which at first I was blamed for as well turns out security cameras have him doing it but again because I am involved I’m thrown out as well. No proof no nothing I have done no wrong yet I’m being thrown out of where I live at the current moment, the management is awful she talks down to you and every other guest that’s currently here, it makes you feel as if you are a child, do not stay at the high point, NC inn Towne suites it’s filthy u have to clean your own towels and wash cloths, you will definitely have to clean your room, they spot clean under the beds filthy as well as the carpet areas for 1600 dollars a month go get a nice home it’s not worth the drama nor being treated as if you are less than and there is a no refund policy as well

This is the worst hotel ever!! This front desk worker Michel told me it’s policy for house keeping to enter my room unannounced and when I’m not there to clean. So I referred to the paperwork that I signed ( they’re policy) and not on any of the paperwork does it say it’s policy for housekeeping to enter my room at all. There’s no policy on it at all. Then Michel proceeded to tell me that she personally guarantee that none of my stuff will be lost or stolen by housekeeping or anyone else who works here. How can Michel guarantee me about another person doing anything. You can’t place a guarantee on another human being actions. One doesn’t know how another person is feeling or thinking at that moment. Then she proceeded to tell me that if I didn’t like their policy that I could just simply checkout and everyone would be happy. They’re the only ones who’s gonna be happy because they get to rent the room to another person they can boss around. I showed her in towns policy papers they made me sign (without showing me what I’m signing first). Where it says absolutely nothing about housekeeping policy! Nothing!!! I told her that I don’t care if they do a safety check, I just wanted to be present for the cleaning & safety check. She told me not to bother renewing the room next week. A real professional!! Michel continued to tell me to checkout then. So instead of adhering to there paperwork she decided to tell me NOT TO CHECK BACK IN! All because I showed the paperwork that I signed and they give out that there’s no mandatory cleaning or entering the room without me present. There’s no guarantee that anyone won’t steal from another person. ever!!! Michel also told me that because I’m making such a fuss about housekeeping coming in my room that I must be hiding criminal activity in my room. Why am I doing wrong because I don’t want people in my room when I’m not present? Unheard of!!! Something has to be done about this or I’ll just hire a lawyer to figure this out. Corporate don’t answer these comments any how. Waste of time!!! When is corporate going to step up and fix these huge problems all over there company????

I really wish that I can talk to a human being instead of a goddamn computer every time I call up there no one answers the phone ever 346-399-6503 Houston Texas I’m having problems with the manager I need y’all to call me as soon as possible

My husband, myself and daughter are staying at In town suites St John’s Bluff Rd S Jacksonville Florida 32246. My husband and I got home after work took our cold drink outside to relax. General manager was walking around. His name is Marvin. He then had Siamac come tell us that we couldn’t drink. Then shortly after that Mexican were sitting outside with a case of corona in bottles. We also have people from Porte Rico they have cameras in there window also park in handicap spot without handicap tags. Been going on for quite awhile.

Hi I am a resident of in town suites the 1840 South Park drive location I believe the manager there is stealing from me I live in rm 338

A horrible company to say the least. No care for the customers at all. They know absolutely nothing about customer service skills, nor rapport building skills.

Had a terrible experience at intown suites suwanee ga Grady a worker here came by and told me I can’t stand outside my room and cussed me when I calmly spoke to him and proceeded to walk in my room when he still decided to call me a stupid mf and a dummy this is not how a employee should act very terrible service

Intown suites in Valdosta georgia is NOT worth your money…the Peggy is NOT Helpful but will say one thing and returning back with something else then say I’m running a business

The intown suites extended stay in Pasadena, Texas has the rudest,with no communication skills,PBF ,office manager,I don’t see how this company allows this kind of treatment to they’re paying customers,I’ve witnessed cold hearted actions to guests.I also have read reviews about her(Martha) rudeness and obviously headquarters are ok with this kind of treatment to customers…I just want for her boss to really speak with her about her nasty attitude,if they have spoken to her ,it didn’t do any good…I wouldn’t stay at that intown suites because of her negative attitude towards the guest..please talk to this rude manager you have working for you…I would like a response from someone over her job title.

I would like to see why no one from corporate is looking into what is going on here in Downers Grove IL
location. It has been months since these rooms have been cleaned. I have been here for a long time and every week I have to go to work , then come home on Tuesdays and make the bed, take the garbage out, clean the carpet, get a mop for the floors. And when I asked about fixing this issue, I was told cleaning the rooms is a courtesy. What BS. I spent 25 years in this business, and never heard that excuse. You have one woman responsible for the entire building. Then have the nerve to raise the rate for sub-standard service.

I would like to be contacted about my bad experience with InTown Suites

I called reservations they gave me a confirmation code upon arrival at Broad River Road Columbia South Carolina I was told by a very rude front counter person named Amber that there was no clean rooms available I then called customer service I was on hold for 40 minutes I was told by customer service finally after reaching them there was no rooms available in the area I give this a zero Stars rating the service sucked not to Happy

I would not advise anyone to stay at these Suites. Brat, who is a hotel manager in Marietta Georgia, put my grandbabies and daughter out of the hotel because my granddaughter was jump roping on the outside sidewalk of the hotel. I think that is insane my eldest granddaughter was setting in the vehicle watching my eight-year-old grandchild. I can’t understand the attitude the management displayed about this incident.Brat was brutally rude as he told my daughter and her children they had to leave the building.

Intown suites in Hazelwood the mangers a sicko raping those women

I expect a response IMMEDIATELY!! 225-456-7113

My room flooded, bathroom, kitchen, carpet, etc. I asked maintenance to move my room until the room could be fixed appropriately and was told no. It is now 2 am and I’m in a room wearing rubber boots because no one will help me. The maintenancan is racist towards white people. He has been nothing but rude since we checked in and I’m disgusted. Please contact me immediately at 225-456-7113. Unfortunately, I can not reach anyone after hours except the racist maintenance man who refuses to help me and refuses to change my room so I’m stuck sleeping in water up to my ankles. I’m FURIOUS!!

I am currently staying at Intown suites. And you could never get any help from
Management or corporate I need to speak with corporate asap

My name is krzysztof bajorski I am staying at an InTown suites in Villa Park Illinois and I am by myself I have nobody with me I know nobody here there are some people that hang out outside and get belligerently drunk I have been physically threatened with assault both with a fist and the chair that I sit in I don’t know what to do because the property manager refuses to acknowledge who the actual problem people are she is protecting belligerently drunk people. I have had other issues as well I was told by management a woman named Nikki Caruso who is the property manager here that there were no problems here until I got here which is a farce there have been two overdoses and cops downstairs multiple times shortly after my arrival I need somebody to contact me back. I’ve contacted your customer support and they keep referring me back to her I need to speak to her boss please contact me back. I am a homeless veteran happy veterans Day

I would like to say that I paid for what is supposed to be a primeum room and all I got was primeum Roaches this is ridiculous for the price and I think u guys owe me a refund charged for a week of fighting Roaches this location is on Rivers Ave. North Charleston

I have been living in intown suites for 2 years with my three kids. They switched my room and the room I was placed in had bed bugs and I was told that since I complained of bed bugs me and my three kids had two days to vacate. I was told this is corporate policy. I don’t understand if the hotel has bed bugs how is that my fault.

Hello My name is Patricia Thomas and I am a Manager for a group home called Unique. We deal with people with special needs and the handicap. I have about 6 or 7 clients not including myself. We stayed at In Town Suites at 3100 West Sam Houston Parkway South. I have paid my money for myself and my clients to stay there. I have been staying there for about two weeks. Today Friday June 11,2021 I was trying to get an extension to stay there for another week or two, but the Manager named Denese told us to get out by 12 noon and no we could not get an extension. She put my clients out in the heat with no place to go. I tried talking to her but she said no, you get out. Mind you, my clients are special needs and handicap people. I want to talk to someone at corporate about this. If not then I will take it to the media or file a law suite. . Your help in this matter will be greatly appreciated. email me or call me asap

c

hey i want to do a report on intown suites in hazelwood ,ms i made a reservation and they had my comfirmation number for a room on the 17 of this month and mr. dan and mr.james both told me that they didnt have no room for rent because it wasnt no housekeeper here which it was because she came and knock on the door that morning to see if i need clean sheet and i told her no ma because i still want on a room and i went back down to the office to see if they had a room ready and mr dan said no but right after i leave out of the office to walk back outside to my car thats when i saw he checking in three grown adult and when i ask him well if yall didnt have no clean rooms then how is u checking them into a room on yesterday and he told me that they had a reservation and i told so do i so whats wrong and i just went back down there to check to see if they had a room for me to and mr.james say no again to and i dont see why because its two housekeeper here now and he going to say we still dont have no room and that crazy because im not from here im up here all the way from jackson ms without anywhere to stay i was outside in my car and it to cold for that so something need to be did about it asap or i will be force to take action

Why is it that every time someone is cooking dinner or eating dinner Orkin had to come in and spray the chemicals at that time and 1 hours after they spray the cockroaches come in our room im not happy with chemicals sprayed when we are eating in the evening 😒 I don’t understand why?? If they can’t come at a decent hour when people are not cooking or eating then they should give us an advance notice ahead of time….i live in intown suites in Columbia SC

I’m am currently staying at the Norfolk VA location it is a dump, nothing works and holes in walls toilet seat hanging off holes in bed lining, the staff is mean and very lazy .I feel like I have been robbed with out a gun , just terrible conditions… Sham on intowm suite Norfolk VA, this place should be condemned!!!

My wife and I am currently staying in your Intown Suites located in Athens GA on S. Milledge Rd. We have a home out of state, our jobs brought us to Athens Georgia for maybe a year or more. We have staying here since October 2019 and have had many issues with the Night/Weekend Attendant that we have overlooked and excused, until his actions have become more of a sexual harassment and threatening manner, by watching us from the window. We made a complaint to the Manager, She was very nice, understanding and apologized, for his behavior and guaranteed us it will not happen again. Well Sunday December 15 at 2am my wife and I was enjoying the weekend off work, again I look up and he was there again standing at my window. Which I became justifiably angry and told him the remove himself from my window, jerked curtains shut and locked the window. He got extremely aggressive and irate began screaming and beating on our door. We told to leave and that we would be reporting this. He stayed out there for at least 5 minutes hollering, pacing and knocking on our door. We tried calling anyone in managment and was unable to reach anyone, except a recording at motel services that said they would get back in touch with me in 3 days. We went and made complaints to HR, Customer Service, and now Corporate and still haven’t spoken to a person about this issue or fixing it. However we seen an employee that works maintenance and told her the issue and asked her if she could contact the property manager or give us her contact information, she replied she will talk to them tomorrow. We have called n attorney for advice and have an appointment for 9am Monday. We left your establishment with some of our belongings since we are paid up for the week, and went to another motel for our safety. I sincerely hope you can address the sexual harassment, threatening, and Negligent behaviors of the employees at this location. We would like to speak with someone with authority that can do the right thing and fix the problems at this establishment. At least we would know that Intown Suites as a corporation doesn’t tolerate this kind of conduct from your employees.
My email is listed, at your request I will give my number. I look forward to speaking with you.
J. ELDRIDGE Room 238

Hello. My names is J. Byrd. I’m a media professional/independent investigative journalist based in Atlanta. I was currently displaced from my home because of a fire that left me homeless and with nothing. I stayed at your facility on Northside Drive for the past 5 weeks and initially, I was very thankful to find your facilities which is conveniently located near my job. To say that my stay was disappointing is beyond an understatement. My room was only cleaned twice during my entire stay. When Wednesday would come, I got used to the fact that my room would not be cleaned. I had to go purchase bedding to ensure that I had clean sheets and pillow cases. And when the sheets were changed, I did not receive a fitted sheet. Which left me with an exposed mattress throughout the night. The floor was never vacuumed, trash wasn’t taken out and the shower and toilets were left unclean. When I first moved in, I informed the management that my toilet wasn’t working properly. No one came to amend this issue and I was forced to go to Wal-Mart, purchase a toilet snake and repair the toilet myself. I also had to deal with lights that had blown out and no came to replace them. The on-site manager was absolutely no help and nothing was ever done when I made my complaints. I had to finally move today because I couldn’t spend anymore money at a place that didn’t respect me. I spent close to $2,000 staying with you all and it was terribly disheartening. I reached out to your customer service line and was ultimately ignored. I hope that someone from upper management can help me with my ordeal because I feel that the contract I signed to stay there, was ostensibly breached. I’m still homeless and need somewhere to stay until September. Thank you in advance for your assistance and I look forward to corresponding with someone from your organization very soon.