Where is Instacart Corporate office Headquarters

Instacart Headquarters Address and Contact

  • Address: 50 Beale St #600
    San Francisco, CA 94105
    USA
  • Phone Number: 1-888-246-7822
  • Fax Number: N/A
  • Email: [email protected]
  • Number of Employees: 2100
  • Established: 2012
  • Founder: Apoorva Mehta
  • Key People: Nilam Ganenthiran, David Hahn

Instacart Headquarters Location & Directions

Instacart Headquarters Executive Team

Name

Title

Apoorva Mehta

CEO/Founder

Nilam Ganenthiran

Chief Business Officer

David Hahn

Chief Product Officer

General Counsel

Nikhil Shanbhag

About Instacart, History and Headquarters Information

History

Instacart was founded in the year 2012. The company has been active for almost seven years now. The founders of the company were Brandon Leonardo, Apoorva Mehta and Max Mullen. One of the company’s co-founders, Apoorva Mehta was a former Amazon employee. The company had launched its services in the San Francisco Bay Area in the year 2012. Slowly over the years, the company started to expand to 15 cities by the year 2014, including Atlanta, Austin, Chicago, Boston, Boulder, Denver,  Los Angeles, Houston, New York City, San Francisco, Philadelphia, Seattle, Portland, San Jose and Washington, DC. In the year 2015, the company had employed Ravi Gupta as its first CFO.

In the year 2015, the company had about 200 employees working. Actual shopping and delivery were done primarily by independent contractors, though a new policy which will allow some Instacart shoppers to choose to be part-time employees as well. As of the year 2016, the company had announced an expansion to their North Chicago Zone, USA and the same year, and it also announced the development of their Orange County and Minneapolis coverage areas as well too. By the year 2015, the company had reached an overall valuation of almost $2 billion. In the year 2017, the company had also announced a partnership with Loblaw companies, in order to begin delivery to select superstores. In the year 2018, the company had taken over a Toronto-based company known as Unata. The same year, the company had raised almost $200 million via its funding as well, which was followed by nearly $600 million in the same year, which made the overall value of the company to almost $7.6 billion. In the year 2017, the company had to pay a fine of almost $4.6 million for not being able to reimburse its workers. The same year, the workers working in the company went for a strike, as the low was measely of only $1 per hour. The following year, the company was blamed for putting a surcharge of 5 per cent service fee on all orders. The headquarters of the company is based in 92 South Park Avenue. The name of the place is San Francisco, while the name of the state is California, USA. The pin code of the area is 94105.

About

Instacart is an American company that focuses on providing various kinds of home essential items and products, as well as groceries as well, from a variety of local stores as well. The company is currently a subsidiary of Maplebear Incorporated. The company has its smartphone apps on both the Android as well as the iOS platform as well. As of the current date, the company has its presence in almost 1,200 cities across 25 states in the USA. The current CEO of the company is Apoorva Mehta. As of the current date, the number of employees working at the company is more than 5,000. The company has over 500,000 items in its catalogue.

Services

The primary services provided by the company include allowing customers to have an online presence to be able to obtain various kinds of fresh food products as well as fresh groceries as well, from their local stores, directly at their doorstep, with the courier services and the payment transactions being taken care by the company itself.

Instacart Headquarters Photos

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  • K. Fisher says:

    I am having trouble getting to certain people in the organization because of an issue where an employee took a picture of my drivers license at delivery – now, that employee has any and all information necessary about me. The letters I sent certified to Customer Service, Trust and Safety, and Corporate Legal have all been returned without being opened. I also called them twice and expected calls back from Trust and Safety. If anyone knows how to contact these people to tell them to remove any and all data regarding my personal information and privacy, please let me know or contact me. The only other alternative is to file a complaint with a government agency – they are a San Francisco company from what I can see.

     
  • S. Goldberg says:

    Had a delivery person enter a senior building not wearing a mask.Driver said they didn’t have to. When I called customer service I was told they had no policy in place to address this issue..They’re disregard for the safety of their customers is terrible..Will never order from them and have asked the manager to not allow deliveries from this service.

     
  • Walt says:

    As of 05.14.2020, there has been no response from Instacart, regarding this concern. Because of the pandemic situation, I want to give the delivery person(s) enough time to drop off packages and clear the area, safeguarding themselves as well myself.
    The driver, however, waited until I opened the door, which was a few minutes, before snapping an unauthorized picture, and while he may deny it, he was standing at a distance that would have included most of my door and me. Why did the delivery person do that?
    What makes matters worse, the driver was not wearing a protective mask and did not maintain a safe distance, potentially exposing me to the CORONA virus.
    I feel as though my safety and personal space have been violated.
    I am supremely concerned over this and would very much like it in writing that the photo was deleted from all (your) systems, his phone(s), computer, the cloud, and anywhere else it may be stored. No Reply To Date!!

     
  • Robin says:

    Trying to get assistance to cancel trial membership but they hang up. When you hit contact us on the website it goes nowhere.

     
  • Darryl says:

    My experience was the worst. The website says that Instacart serves Spokane, WA 99208. Three times I entered an order online. Fred Meyer. Safeway. Albertson’s. All three took the. Order. until the checkout and then told me they do not deliver to that area. I spent about four hours on the phone with about five different agents. The final agent I talk to finally told me that there is no service in Spokane. I was trying to get groceries delivered to an elderly couple during quarantine in a rainstorm. I think it is fraud for Instacart to say that they do deliver in an area and then tell me after four hours that they do not deliver there. I would appreciate a phone call from someone in management to tell me what went wrong. I do not need an apology, I need an explanation. My phone number is 916-910-9056. Do you deliver to 99208 or not?

     
  • Jay and Donna says:

    Been using Instacart weekly since mid April via Publix. An email receipt for an order on 04/13/20 correctly showed a charge of $82.91. However my credit card statement showed a second charge that same date of $156.01. I did not order twice that day. Called their 888 number, spoke with “Ronnie Kingston” who wanted name, address, city, zip, full card number, exp date, name on card, and security code on back of card. That is when I balked and stated I would not give the code on an unsecured line. They already had all that info since they had been charging services on it. It was a bad call all around. He spent the first 10-15 min trying to give me a $100 Walmart gift card, continuously interrupting me to take the card while I kept trying to tell him I was more interested in getting my card corrected. He finally told me I needed to call some 800 number so fast I could not get it and hung up. I tried their website but it would not accept the tab “report a problem”. With fraudulent charges that cannot be solved I understand how they have billions in assets. I contacted my card company and had the charge dropped. The actual service side of the operation (shopping, delivery, etc) was very good, but false charges cancel out the service. I encourage everyone to find an alternative to Instacart.

     
  • Paul L Bell says:

    I was a customer of Instacart. Many problems! My last order, delivery between 10am and noon was preceded with an email @ 12:02 saying there was a problem , “my order would be delivered before 10:00PM. I had stated on the order that I wanted “NO” substitutions, except for the bread. My order arrived at approx. 1:30PM. Two people got out, each went to a rear door on the car, got some sacks, walked up the drive with a “where do you want these?” Left. Maria and I went in to sanitize and put away. Two packages of steak, not two pounds, Not Choice. Magnum Double Chocolate, not Double Caramel and so on.
    Since then it’s been a farce, first person said yes, your order will be refunded, later I rec’d an email that said the items were close to what I ordered so no refund, except for the tortillas. Talking with other people, I was told that I would be refunded approx. $62, did I want it refunded to my CC, yes. No credit, no refund. Just misc. words. Does anyone care about the customer?
    paul L Bell

     
  • Lynn says:

    I placed a order from Wegman’s for pickup. My pick up window was May 1, 11am-12pm. Order was ready and on-time with only a couple of subsititutions. On May 2 account showed a charge of $68.94, Not a bad experience so far.
    Today i checked my checking account to see what has posted. I had 2 additional charges: $56.27 on 5/4 and $43.67 on 5/5. I chatted online with a customer service rep, Wilne.
    Wilne could not grasp the concept that 2 of the 3 charges were erroneous and kept telling they were charges for orders placed. Interesting since my Instacart account only shows the one order. I told Wilne that I wanted to 2 erroneous charges refunded. Wilne’s response: problems with the refund platform and to call the team leaders in the morning. I think I’ll call my financial institution instead.

     
  • Ancha says:

    Unfortunately the system got hacked! We the delivery people noticed that the hire up badges are quickly disappearing,,, you dont have a chance to click on a good one! You are happy if you can get the $25-$30 badges! It’s so fucked up! I think it’s an inside job,,,, inside the instacart people are hacking the system and make money out of it! The FBI should investigate this whole thing,,,and should put people in jail for this! It’s so inhumanity and not fair!!!

     
  • Jennifer says:

    You are unreliable, unprofessional, and you lie. You never credited me. I’ve emailed and chatted many times and you keep saying you have but you are full of it. I am highly disappointed with your company and it’s bs!

     
  • John says:

    I agree total fucking garbage fuck this company

     
  • H. FELDER says:

    2 COMPLAINTS – BROOKLYN, NY :1) BJ’S – ORDER PLACED ON MARCH 11 – DELIVERED MARCH 15 MISSING ITEM : WELLESLEY FARMS BEEF CHUCK SHORT RIBS (8 COUNT0 $43.89) -.
    2ND – AGAIN BJ’S ORDER PLACED APRIL 24 – RECEIVED CALL FROM ADRIAN THAT THERE WAS A PROBLEM WITH MY CARD – THIS WAS NOT TRUE – NEVER RECEVIED THE ORDER TOTALING $63.13 – YET MY CARD WAS CHARGED.
    CREDIT PLEASE FOR OF $107.02
    THIS IS NOT THE FIRST TIME WITH ERRORS INSTACART . I’VE WAIVED PAST ERRORS BUT NOW I’VE HAD ENOUGH. PLEASE CREDIT MY ACCOUNT
    THANK YOU.

     
  • Marcy Leal says:

    Want to submit a photo. Am an insta cart shopper. Also have a love for designing tee shirts. Just want to share my personal insta cart shirt idea. My email is [email protected] if you are interested in seeing it.

     
  • MARY says:

    WHERE’S MY CREDIT FOR THE CHARGE FOR GROCERIES FROM PRICECHOPPER !!!!!!! MY ORDER # IS 101152 FOR $61.94 !!! I PLACED ON 4/9/20 [THE TOTAL OF MY ORDER WHILE PLACING IT… KEPT GOING UP AND UP??????? THEN WHEN I CLOSED ORDER, YOU ADVISED I’D RECEIVE IT IN 6-7 DAYS LATER!!!!! I IMMEDIATELY CANCELLED ORDER AND REQUESTED A REVERSAL OF THE CHARGE THAT APPEARED ON MY C/C… NEVER NEVER DONE!!!!! 4/14/20 I GET A PHONE CALL MY GROCERIES ON WAY TO ME???? I TOLD MAN [HAVE HIS CELL #] I CANCELLED ORDER 4/9/20!!! AND IM AWAITING A PROMISED CREDIT FROM INSTACART EMAIL I REC’D APOLOGIZING FOR THEIR SCREWUP!! YOU ARE INEPT, AND ONE OF THE WORST RUN COMPANIES I EVER DEALT WITH….TAKE LESSONS FROM SHIPT WILL YA!! CAUSE YOU STINK !!! I ONLY WISH I READ ALL THE MANY, MANY COMPLAINTS AGAINST INSTACART. NEVER AGAIN

     
  • Donna Sweet says:

    Have had problems too. The worst problem is that my credit card is not on my slip! It’s someone else’s !! So who has my credit card been posted too? No one will contact me to help me!! I’ll go to AG if I have to.

     
    • Love NY says:

      It’s not someone else’s credit card it’s the Instacart Shopper debit card issued to them. Your information would not be on the receipt.

       
  • Richard Cook says:

    I had an order to be here today. I not only didn’t receive it, I can not get a good phone number. Is this company a fraud?

     
  • joyce says:

    Cannot get through to customer assistance by phone. I’ve been tryin gto book a delivery time for about one week. I’m unable to get instructions to place an order using “fast and flexible” or ” order ahead.” although I requested them via email. Having read all the comments available as I scrolled down I’ve decided I’m likely to end up with more problems. Does not appear to be worth the effort. A GREAT DISAPPOINTMENT!!! Such poor service that I don’t expect a response. Surprise me with a corporate response please.

     
  • bob lima says:

    you are hiring the bottom of the barrel people to work for you. I am filing a formal complaint. see you in court. 727-863-1173 bob lima

     
  • Dawn says:

    received my order today NOT I ORDERED WAS RECEIVED. After being on hold for five hours the call was disconnected. Called back and only to find the office is closed. Tried emailing only to be told to call. Still have an order on hold waiting for slot to open.

     
  • Sue opie says:

    They are very shady. They don’t answer the customer service line. They promise to deliver grocery’s , charge your card , and don’t deliver the order. You can not get anyone on line. They give you a message that it will take 300 or more minutes to get to talk to someone, then as you get close to the time it tells you you have 105 minutes more, after you get to 7 minutes. DO NOT USE THIS SERVICE!

     
  • jim says:

    cannot get you by phone as the wait is over 2 and one half hours

     
  • Franni says:

    – Waited on hold to speak to a customer service rep for 3.5 hours before finally hanging up late last night.
    – Call again this morning at 7:30 am Pacific and was delighted to hear I only had to wait 17 minutes.
    – At 18 minutes and wait time changed to 51 more minutes.
    – At 1 hour and wait time changed to 24 more minutes.
    – At 1 hour and 20 minutes, wait time has changed to 26 more minutes. Sent a message by Facebook messenger. Response was, “Hi, Franni, thanks for reaching out — an agent will be with you shortly.”
    – At 2 hours and 1 minute and estimated wait time is now 13 minutes. I’m not optimistic.
    – At 2 hours 19 minutes…just waiting to be told “you’re still not getting in.”
    – At 2 hours 41 minutes…wait time is 1 minute. Can it be true?????
    – At 2 hours 46 minutes the call was finally answered by a very nice representative who doesn’t deserve the anger and frustration that I can imagine is hurled at her all day long.

    Did she resolve my issue? I think so. Should I have had to wait in the queue for 6+ hours? I don’t think that requires an answer. Get your act together Instacart!

    BTW…your hold music could be compared to torture when the wait is so long!

     
  • JAKE HOLMES says:

    This is the first time I have used Instacart, you were recommended by members of the association I live in, consisting of over 100 households. This has been a bad experience for me. I placed my order early this morning and was told it would be up to 5 hours before i could get the order. I figure you guys would be extra busy today. I gave you guys two numbers to call. my wife and I have been home all day. We have not received an order. I spoke to the driver/Jennifer that said twice she was on the way. The second message said to meet her at the store. ????. She finally called and said she had to disperse of the order at the Ronald McDonald House. I am not sure what happened but I would like a refund. I would hate to post on our message board that this happened. Maybe the surge of customers got to be overwhelming. Just say that if that’s what happened. You guys won’t even answer your own customer service line. What’s the problem? Please contact me. I kinda knew this was a bad idea from the start. Jake and Cynthia Holmes 8046834452 and 8046153286- Richmond, Virginia- March 25, 2020

     
  • Filly Devotie' says:

    TOLL FREE NUMBER LISTED ABOVE DOES NOT GO TO CALIFORNIA FOR THE PAST 3 YEARS..IT GOES TO THE WORLD.AS OTHER AMERICAN STATES BARTERING/SELLING /SHARING WITH OUT MY CONSENT…MORE THAN EXPOSING/EXPLOITING ME “DEFEMATION OF CHARACTER’ TO IDENTEY THEFT & THIEVES,AND NONE WILL TRANFERS ME TO CALIFORNIAS SO CALLED HEADQUARTERS…DO NOT VIOLATE MY COPYRIGHTS,RIGHTS TO PRIVACY,OR ANY FURTHER EXPOILTATION ON ALL YOUR SOCIAL MEDIA SITE…INCLUDING FB,TWITTER,INSTAGRAM,OR ANY ONLINE/OFFLINE/OFF-SHORE ENTETIES..NO APPS OR IPHONES ..AND I NEED A LETTER CONFIRMING INSTACART IS NOT GOING TO FURTHER PUT MY PERSONAL INFORMATION,SELL/BARTER OR BE ROUTED GLOBLALLY OR NATIONALLY, OR IN THE USA & ABROAD.. OR USE ME ON SOCIAL MEDIA..I AM NOT /WE ARE NOT “YOUR PERSONAL PROPERTY” .SO WHO/WHERE IS THE REAL INSTACART NUMBER/NUMBERS ..THE ONES I HAVE FROM 3 YRS AGO..HAVE BEEN DISCONNECTED…I FIND OTHER USA STATES,WAY TO TERRITORIAL..CEASE AND DESIST FROM MY PERSONAL INFORMATION BEING USEDOLD/BARTED/ GLOBALLY AS ALL U.S.A. STATES..STOP THE CYBER-BULLYING WHEN I’M TRYING TO PLACE AN ORDER..I’M NOT ALLOWED TO TIP SHOPPERS ONLINE,FOR THE CONTROL FROM INSTACART IN ATLANTA GEORGIA,WHERE I AM BEING USED AS THEIR EXPERIMENT FOR SO CALLED”CUSTOMER SERVICE” EXPERIENCE .NOW THE NEW STATE CONTROLLING MY ORDERS,VIOLTATING MY FEDERAL AMERICAN DISABILITY LAWS..CEASE AND DESIST FROM ANY FURTHER MARKETING,1RST,2ND,3RD,PARTIES,INTERNATIONAL COUNTRIES,NOT UNDER AMERICAN LAW,.OTHER COUNTRIES THINK THE HAVE THE RIGHT TO BLOCK & INVADE..NOT THIS CONUMER,BREAD AND RAISED ON AMERICA ONCE LOYAL-SOIL.NOT TO BE USED/ABUSE/NOR MONITORED FOR ANY OTHERS USE..

     
  • Filly Devotie' says:

    TO ALL ABOVE,YOUR IDENTEY IS SOLD/BARTERD WITH VIA INSTACART GLOBAL,AND FALL UNDR MARTIME & INTERNATIONAL RIGHTS..HERE IN AMERICA BY ALL THESE POSTS,OUR IDENTY OUR EMAILS,CREDIT CARDS,BANK ACCOUNTS,ARE BEING EXPOILATED/SOLD/SHARE WITH FB,TWIITER,INSTAGRAHM…GOD KNOWS WHO ELSE…THIS GLOBE LOOKS AT AMERICANS ,US THE CONSUMERS THE DUMBEST,UNITELLIGENT PEOPLE ON EARTH..AND YOU WONDER WHY IDENTEY THEFT IS ON THE RISE AND INSTACART HIDES NOW BEHIND THE SE 1RST,2ND AND 3RD PARTIES,NOW GLOBALY AND LOCALY;JUST LIKE AMAZON.COM AND DOORDASH.COM..THEIVERY OF GLOBAL CUSTOMER SERVICE..MY EXPERINCE; SAN FRANSISCO,CALIFORNIA AND MARIN COUNTY,BY LAW DOES NOT TREAT THEIR MEMBERS LIKE THE REST OF THE COUNTRY..CONTACT YOUR GENERAL STATE ATTORNEY..INSTACART LOVES GOING TO COURT..HAVE YOUR LAWYER “DRAG THEIR ASS TO COURT”.. THEY HAVE YOUR ADDRESS,BANK ACCOUNTS,PHONE NUMBER..PROTECT YOURSELF,YOUR KIDS,WOMEN,MEN,SPECIALLY THE ELDERLY..I PLACED AN ORDER FOR FOOD AND LAUNDRY DETERGENT FOR MY DAD ON HIS COMPUTER,(VALLEJO,CALF)AND THE SHOPPER CERTAINLY “STOLED MY DADS ELDERLY ORDER.. AND INSTACART “YOUNG DUDE CUSTOMER REP IN AMERICA WAS A LYING THEIF AIDING TO THE THIEVERY,..INSTACART PROTECTS THEIR SHOPPERS,NOT US THE TAX PAYING CONSUMER..I HAVE TO TRY BACK TO DISPUTE CHARGES,RE-IMBURSENT.NO FURTHER PROMATION..DO NOT USE AN IPHINE OR APPS TO PLACE ORDERS..SPEAK TO A LIVE REP,IF THEIR MEAN & CONDACENDING,HANG UP..INSTACART HAS LOG OF EVERY CALL IN CALIFORNIA & GLOBAL REPS…COLUMBIA/ASIA/COSTA RICA AND INDIA;I AM FINDING WITH NO HELP TO PREVAIL..

     
  • Filly Devotie' says:

    instacart is not only BARTERTING/SELLING/SHARING,exploiting/exposing our/my american bank account,my email address,my name,by routing my calls to ASIA,COLUMBIA(HOME OF THE COCAONE CARTELS)highest country NOW for IDENTETY THEFT..colibias customer service is not ONLY ,CONTROLLIN G(another from of emotional abuse) by putting me back on MARKETING 2ND & 3RD PARIES,THAT ARE MORE THAN TRESSPASSING AMONG MY MOST INTIMIATE TERRITORY;NOT DISCLUDING MY COPYRIGHTS/INTECTUALL LAWS..AND YESTERDAYS ORDER WAS CONTROLLED ONLINE AS I TRIED PLACING AN ORDER,OVDER CHARGING ME,AND NOT GETTING ITEMS ORDERED AND RECIVED ITEMS I NEVER ORDER..MY BILL SHUOLD HAVE BEEN 193.00 INCLUDING 4.35 CENTS FOR TAXES..and i tip the shoppers in cash,FOR INSTACART FOR THE PAST 3 YRS(LEFT CALF.DUE TO FIRES AND SERVICE IS WA HUMANE) ethical and gracious customer care…these columbia,asia mainly will not connect me tier 3 the most ESCALATED DEPT IN ATLANTA,GEORGIA WHERE MY IDENTETY ORDERS ARE ALSO BEING CONTROLLED,AND HAVE ALL MY INFORMATION INCLUDING MY DELIVERY ADDRESS..I AM IN DEEP DESPAIR (IDENTEY THEFT/FORCED INTO AGAINST MY WILL)OVER BEING REMOVED FROM INSTACART’S 2ND AND THIRD PARTIES, LIST…THEIR MARKETING DEPARTMENT/DEPARTMENTS..BACK TO BE ROUTED GLOBALLY AND YOUR GLOBE OF EMPLOYEES WILL NOT TRANSFER ME TO MY COUNTRY AMERICA..NOT ASIA,COLOMBIA..COSTA RICA’S AND INDIA DO NOT FORCE ME TO DEVOUR MY IDENTETY WHEN I HAVE THE RIGHT BY AMERICAN LAW/MY CHOICE OF RIGHT TO PRIVACY..I WILL NOT TO GIVE MY NAME ,EMAIL,OR PHONE NUMBER TO ANY ONE OUTSIDE OF AMERICA…ITS TUFF ENOUGH WITH AMERICAS ALSO IDENTETY THEFT THIVES VIA THE INTERNET!? ..and this the last thing i wanted to write..until i’m removed from yourL CUSTOMER ?9IS NOT GOOD SERVICE) GLOBAL INSTACARTS MARKETING LISTS,2ND AN D 3RD PARTIES…MY IDENTETY WILL CONTINUE TO DIMINISH,RUIN MINE ,MY FAMILIES,KIDS AND MY AMEERICAN FEDERAL DISABILITY LAWS…THIS A HUMAN POST FOR OTHER MEMBERS OF INSTACART,INSTACART GLOBAL ,SUPERVISORS/NETWORKS..TIS IS MY COUNTRY..SWEET LIBERTY
    :NOT OBSTRUCTION OF JUSTICE…INSTACART IS TO CEASE AND DESIST OF ANY FURTHER LIABILITY,DEFEMATION,OF FURTHER ABUSE WITH MY IDENTEY,ONLINE,AND ALL SOCIAL MEDIA..I’M A HUMANE ,NOT HUMANS DIGUISED AS ROBOTS..welcome to your DIET of Chaos..This is why i do not use apps or iphone..MILLINEUMS “CONTROLLING ATTITUDES’ OTHER COUNTRIES NOW “OWN YOUR COPYRIGHTS & INTECTUALL LAWS..VIOLATING OUR MARITIME & YOUR PRIVACY TO ORDERING FOOD,PRODUCTS,I CANNOT GET BUT ON “INSTACART”.. THIS WAS ILLGAL SINCE 2012 WHEN I JOINED INSTACART IN CALF..NOW THE NEW TROJAN WORM..DO NOT GIVE YOUR LISCENSE ,YOUR BIRTHDAY TO INSTACART OR ANYONE ONLINE,OUTSIDE OF AMERICA STATES OR COUNTRY….BEWARE OF ANYONE ASKING FOR YOUR LISCENSE WHO DEMAND COPY OF YOUR DRIVER LICENSE,BANGING ON YOUR FRONT DOORS..BE YOUR OWN BEST ADVOCATE…ANYONE WHO POSTS..TAKE A PICTURE OF YOUR POST BEFORE SENDING..TAKE PICTURE WITH A REAL CAMERA,NOT YOUR CELL PHONES OF ANY BRANDS.BEWARE OF YOUR TYPING/RE-EDITING OF EMAILS,ONLINE..OTHER COUNTRIES CANNOT CONTACT SHOPPERS WHEN ONE NEEDS HELP,ITS ONLY AMERICAS CUSTOMER SERVICE IN YOUR STATE,ABLE TO CONTACT SHOPPERS…WHICH FALLS AGAINST MARITIME,YOUR COPYRIGHTS,YOUR IN TELECTUAL RIGHTS,YOUR RIGHT TO PRIVACY..YOU HAVE MY BANK ACCOUNT INYOUR COMPUTERS,I GAVE NOT RIGHT TO BE BARTED,NOR SOLD…UNTIL YOU INSTACART REMOVE ME FROM YOUR ROBO INTERNAL CALLS,ITS GOING TO GET WORSE..LIKE THE EDITING OF MY FOOD ORDER..CONTROL IS N OT M Y MIDDLE NAME.NOR MY NATURE.MAKE IT A GREAT DAY INSTACART IN CALF,ATLANTA GOERGIA,AND THE WORLD..BETCHA OTHER STATES/MEMBERS,RE NOT ROUTED TO OTHER STATES OR GLOBALLY,ARE TREATED MORE THAN SHABBILY..WHEN I VISIT SAN.FRANSISCO, OR MARIN COUNTY CALIFORNIA(MY ELDERLY DAD)MY INSTACART ORDERS ARE NOT CONTRONTED FOR ITS ILLEGAL IN CALF..

     
  • robert flynn says:

    your app says take photo of drivers license …”powered by mitek”then allows for manuel photo through the app…then it says to take photo of backside… of drivers license…then it says scan the license..which is it?..then the app does NOT allow to scan or take photo of the backside of the license …I’ve been trying to apply for six months/// your “hired help” is NON-FUNCTIONAL in trouble shooting..they are real nice and talkative but ineffective.

     
  • Myra E Richter says:

    I am one of your customers and I find some of your telephone people are very rude and will not let me talk to a supervisor.
    I have concerns as to your procedures and don’t get the correct information. I have been cutoff several times.

     
  • Kathryn Worrall says:

    I am disgusted with the service and especially the representative who took my call for help. I want to cancel my subscription! DO NOT charge my credit card again for anything again. Please contact me to let me know my subscription has been canceled.

     
  • Cynthia L. Buchanan says:

    My room mate was neglected by your workers here in Fort Worth Texas. They did his shopping order at the local Kroger (76116 zip code) and spent 150.00 of his pension to get his food for two weeks. Your agents never delivered it and I suspect they delivered it to another address. He had to go to the church food bank the day he was supposed to receive his order from Kroger through Your company. My room mate is Richard G. Urban, a 64 year old Army Veteran who is disabled. He has no transportation. He just wanted his food. Instacart gave him quite a run around when he reported his food had not come. They did not offer to do the same order again for him, that would have sufficed. They said he could have his money back in 5 business days. I have used Instacart through that same Kroger twice now and my best friend uses Instacart. For all the frustration and anxiety caused to Richard by no fault of his own I think he should be given the order that should have been brought to the man in the first place. Its not right. Make it right, please.

     
  • BILL says:

    You have the worst FUCKING customer service I’ve ever dealt with. 3 a.m. phone calls one with a supervisor who couldn’t figure out anything it’s too stupid several emails and the last one apparently the agent not even reading the email. Not sure why I’m even bothering with you anymore

     
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