Where is Instacart Corporate office Headquarters
Instacart Headquarters Address and Contact
Instacart Headquarters Location & Directions
Instacart Headquarters Executive Team
|
Name |
Title |
|---|---|
|
Apoorva Mehta |
CEO/Founder |
|
Nilam Ganenthiran |
Chief Business Officer |
|
David Hahn |
Chief Product Officer |
|
General Counsel |
Nikhil Shanbhag |
About Instacart, History and Headquarters Information
History
Instacart was founded in the year 2012. The company has been active for almost seven years now. The founders of the company were Brandon Leonardo, Apoorva Mehta and Max Mullen. One of the company’s co-founders, Apoorva Mehta was a former Amazon employee. The company had launched its services in the San Francisco Bay Area in the year 2012. Slowly over the years, the company started to expand to 15 cities by the year 2014, including Atlanta, Austin, Chicago, Boston, Boulder, Denver, Los Angeles, Houston, New York City, San Francisco, Philadelphia, Seattle, Portland, San Jose and Washington, DC. In the year 2015, the company had employed Ravi Gupta as its first CFO.
In the year 2015, the company had about 200 employees working. Actual shopping and delivery were done primarily by independent contractors, though a new policy which will allow some Instacart shoppers to choose to be part-time employees as well. As of the year 2016, the company had announced an expansion to their North Chicago Zone, USA and the same year, and it also announced the development of their Orange County and Minneapolis coverage areas as well too. By the year 2015, the company had reached an overall valuation of almost $2 billion. In the year 2017, the company had also announced a partnership with Loblaw companies, in order to begin delivery to select superstores. In the year 2018, the company had taken over a Toronto-based company known as Unata. The same year, the company had raised almost $200 million via its funding as well, which was followed by nearly $600 million in the same year, which made the overall value of the company to almost $7.6 billion. In the year 2017, the company had to pay a fine of almost $4.6 million for not being able to reimburse its workers. The same year, the workers working in the company went for a strike, as the low was measely of only $1 per hour. The following year, the company was blamed for putting a surcharge of 5 per cent service fee on all orders. The headquarters of the company is based in 92 South Park Avenue. The name of the place is San Francisco, while the name of the state is California, USA. The pin code of the area is 94105.
About
Instacart is an American company that focuses on providing various kinds of home essential items and products, as well as groceries as well, from a variety of local stores as well. The company is currently a subsidiary of Maplebear Incorporated. The company has its smartphone apps on both the Android as well as the iOS platform as well. As of the current date, the company has its presence in almost 1,200 cities across 25 states in the USA. The current CEO of the company is Apoorva Mehta. As of the current date, the number of employees working at the company is more than 5,000. The company has over 500,000 items in its catalogue.
Services
The primary services provided by the company include allowing customers to have an online presence to be able to obtain various kinds of fresh food products as well as fresh groceries as well, from their local stores, directly at their doorstep, with the courier services and the payment transactions being taken care by the company itself.
Instacart Headquarters Photos
This job is all bad experience honestly
I just want my money that I earned and work for
You can never get contact with anyone they leave you right there want say anything and tell you going solve my problem this job has been nothing but problems
Then y’all keep loging me out asking for my identity like I’m not who I am not alone doing this while I’m doing orders like understand I’ll never wanna work for this company they are unprofessional and rude
I cash out on my money after I did a order and forgot I had a new card updated right after that my money did go into my account I have the same account route info just debit card number this happen January20 I keep trying get intouch with someone they keep saying I’m have my money I’m single parent I work to hard for my money to let it go the workers are so rude unprofessional I would not
Recommend anyone to work with you guys it’s been nothing but bad experience with this job I just want my money I work hard for it I was not only in the cold and snow got stuck few times and still was doing orders I just need my money toddy I’ve waiting to long not to have my money
My card keep getting deactivated and no one seems to tell me why and I keep contacting them and no answer
Locked out of my account! That’s exactly what I’m going through! But yet customer service will not give you the corporate office to make a complaint! I will never ever order from Instacart again! They are the worst! Didn’t get my whole order, all of a sudden what I didn’t get, they locked me out of my account, and they are requesting my ID, Name, Birthdate, my last 4 numbers in my debit card! Why now! I got some of my order, and they didn’t locked my account! I will never ever order from Instacart again! I’m reporting them to the BBB I would suggest nobody orders from them! The worst
The worst customer service ever! I will never order from them again! Instacart is the worst! They are asking for my Government ID, birthdate, lady four numbers of my Debit Card! I other good delivery has ever asked for this! Plus got holds fir each store I ordered! $50 each! Still I haven’t got my full order! They need to handle customer service way better! Always remember make the customer happy, and the customer is always right! Reporting them to the BBB
This the worst online service on the Internet. You should watch who you hire to bring paying customer’s food. The people you hire are all African American and a few white trash and they do not want to do their job. Every time I put in an order, they do not bring the right things and they are also deleting items from the app which is crazy. They are too lazy and fat to walk and get the things that you order. I have been using Instacart for over a year and are paying out my money. No one is giving me anything. You should hire people who actually want to work and do their job. And I would never tip a bunch of losers who get everything wrong in the order. The fees are already way to high. And now they are complaining saying we are putting in too many complaints about orders being wrong. If they would get everything right and walk their over weight repulsive selves around the store maybe they would lose 500 pounds. I am sure they are getting the food they need to eat and stealing in the grocery store.
There are other services out here when I need something to order. Instacart is one of the worst services out there and the horrible customer service.
Absolutely terrible service and company. They literally have proof from the delivery image that I received the wrong order and they will not refund me nor will they process a redelivery. I’m appaled that a service like this would take your money, not deliver what you ordered, and then treat you as if you’re the thief.
I will battle your awful, soulless customer support with the BBB and if that fails I’ll charge back. You should be ashamed of your garbage service. Hope it goes bankrupt.
I need to speak to your order appeals dept and not receive Generic emails which have nothing to do with what I need. Appeals dept is pathetic and not really working. Where is the 100% satisfaction guaranteed.Hey corporate, why dont you look at what your employees are doing.
I had my wallet stolen, so my Drivers License is gone. I wanted to place an order that included alcohol. Since I don’t have my drivers license, I asked if my passport would work. I was told that a passport is not an option, as it is not a safe type of identification. So I can fly on a commercial airlines without a drivers license. Using my passport, I can go across country lines with my passport without needing a drivers license, but to buy from Instacart, will not except my federal ID passport. If you check my buying record with Instacart, I have spent quite a lot of money with you. But this is ridiculous. A passport is one of the safest forms of ID that you can have. I am 62 years old and can’t buy alcohol from Instacart. For my New Year’s Eve party! I have shown my ID drivers license on most all actually on all purchases, requiring a drivers license for ID. Yet now that I have my wallet stolen, Instacart will not work with me. This is completely unacceptable. Please respond with your reasoning behind this, I am about to cancel my membership or subscription to Instacart. Please get back to me a supervisor was supposed to call me back tonight and of course I never got a phone call. It didn’t sound like they were in the US and definitely had an accent. I want to deal with companies that are USA supportive and not have a call-center somewhere else in the world. I hope to hear from you ASAP and if I don’t, I will cancel my subscription. Thank you in advance for your help with this sincerely, Patricia Jonca Pereira.
Phone number 714-317-9058.I am truly disappointed in your policies and the treatment that I got from your call center. Was terrible. The first time I called. I asked for a supervisor and was hung up on the second time I called I again asked for a supervisor and was told they would call me back within an hour. It has been over three hours, and not a call to me if this is the best you have for customer service no thank you
This company has been horrible! Workers are constant stealing the customer’s groceries and instead of Instacart rectifying the matter properly, they still find a way to blame the customer and put them through the wringer to get their money back! Last night their shopper stolen nearly $200 worth of my groceries and lied and stated that she delivered them! The rep even made several attempts calling her and of course she never answered! I then received a follow up email stating that I am not entitled to a redelivery, a credit, or refund but was offered a $10 off coupon for me being inconvenienced!! After I’m done fighting this issue through BBB, I will never patronize this type of establishment ever again!
I promise you Instacart will not allow them to continue their contact
I never joined instacart , never used instacart They billed me $ 107 plus Was told I would get a credit in10 days I will get bounced checks. I have no choice but to sue
The company needs to work on service to it’s customers. Joanne b@ jb2calvhi@gmail.com… Really bad services.
Unfair treatment and discrimination against a retired widow, older adult senior citizen female. Ordered from Instacart/Aldi’s, on 10/23/22. They didn’t deliver as promised by 6pm.
But first I ordered pickup, in my local Aldi’s Store, and the website changed my order to delivery from an Aldi’s store 32 MILES away when my local store had delivery. Then I got three emails about my orders but no confirmation on my order but you took my money. At approximately 7:15pm, when no one delivered my order I started checking. I tried CHAT, no use , a computer with only programed questions and answers on how to use the website. No good to me. Then I tried to TEXT, absolutely NO ANSWER THERE. So I tried EMAILING, all apologies and instructions for the website, Again NO HELP,. Finally one your Care Team did send me a phone number, I called and was told there wasn’t a SHOPPER available for my order that evening and THEY RESCHEDULED without ASKING ME. They scheduled me for the next day, Monday , 10/24/22 , 10am-1pm. I informed her I wouldn’t be home at that time, away for doctor’s appointment. Asked if it could be re-scheduled, AND SHE HUNG UP ON ME. (NOTE: FIRST OF 9 CALLS I MADE TO THAT INSTACART NUMBER, EACH I GOT HUNG UP ON) NONE OF your team know how to solve a problem or have the authority to help SOLVE THE PROBLEM. THERE have been about 250 emails back and forth with your “Care team”. I had to suggest a time , date for either delivery or pickup from The Sedalia Aldi’s store. They never asked me when it would be convenient for me. No emails, no texts, no phone calls to correct Instacarts failure to deliver. All your “CARE TEAM” MEMERS ARE ABLE TO DO IS APOLOGIZE AND GIVE INSTRUCTIONS ON THE OPERATION OF THE WEBSITE.
They can’t, or aren’t capable of solving a Problem.
I have been blocked out of both websites.
I requested copies of my order several times over the last 15 days, I finally got three incomplete pages of the cancellation of my order done by a very RUDE MALE on Tuesday the 25th at 12:15 pm when I called while sitting in Sedalia to pickup up my order and find out who to call to get my food. He said it’s delivery, no details, then he said “I AM CANCELLING” AND HUNG UP ON ME, INSTANT EMAIL OF THE CANELATION. BUT
No one communicated with any instructions about my order changes. You failed again.
All during this time your care team has been sending emails with profuse apologies, offers of $5.00-$15.00 refunds plus free delivery. And those stupid instructions on how to use your website. Not helpful at all. They have called me lier, and have ignored my request for the problems your incompetent staff have done to me.
The money was finally released, late Saturday evening from my credit card.
Your people have no authority to correct your computer/Staffing errors.
Now, ALL I ASK IS THAT YOU GET MY ORDER TO ME AS SOON AS POSSIBLE. YOU PAY FOR IT. YOUR PEOPLE HAVE ALL SAID THEY PUT MONEY ON MY ACCOUNT AND BY MY RECONNECTING THAT SHOULD ADD UP TO MORE THAN MY TOTAL ORDER.
15 and half days now. 16 by 6 pm CST TONIGHT.
YOU MESSED UP I DIDN’T
This retired, WIDOWED, Senior old lady WANTS HER FOOD. THIS IS DISCRIMINATION.
660-202-3267
1006 S Ravenal Ave
Marshall MO USA 65340-2625
I enjoyed working with instacart. I was loyal and had great customer reviews Then they deactivated my account and said I was ineligible for reactivation for not enough evidence if my identity. I worked during the pandemic faithfully, stayed loyal and giving the best customer service. Now instacart just ignores my emails, messages and ignores me on shopper assistance. Instacart was my primary income source. So disappointing.
I’m very concerned. I was just shopping a huge order with a lot of replacements and refunds. Had 2 items left and had been chat with customer about 80 times probably just to replace items. The batch was canceled?? IDK what happened
After an 2 hours, dealing with 2 reps and a supervisor my issue was not resolved. After requesting to speak with a manager 10+ I was still not transferred to one. I’ve worked for this company for 1 /12 years. Never in my life have I had a worse experience dealing with an instacart rep or any rep for any company i’ve ever contacted. You really need to invest more in quality customer service reps who honor your policies and what previous reps promised.
I have been with instacart since Covid started; the past year the shoppers where I live continiously buy spoiled food and sent it to me; when I showed proof of this, my account was frozen; I could buy things but if there was a problem I could not get a refund; stopped using it for produce but this week I need some and the nightmare started again! Outdated food was sent to me and the first shopper didn’t want to do my order. Yet I found out I am still being frozen and it isn’t me but the lack of training of the shoppers; instead of removing them from me –fire them. AND PLEASE train your phone customer service to speak slowly especially if they are from outside USA. Very difficult to understand most of them.
HORRIBLE THEY ROBBED ME I PUT 100 dollar gift card on my account and they deactivated my account and I couldn’t purchase groceries for my kids!!!!
My name is Tikenia Oliver and instacart is the devil I’m a shopper y’all work us so hard pay little climbing people stairs that don’t have a care in they heart to help you out but we do it for the money now my issue is they freaking system messed up a order and it was a big problem and now my account is screwed up because they don’t freaking listen or let alone don’t answer the phone everything is a text or a email I need to speak to live person so I can really see what’s going on this company need to be sued I’m not mad about working for them no more but my character and that I have to sit here and talk to freaking screen versus a live human something need to change with this company I need someone to reach out to me asap
I have never experienced such horrid and shameful customer service and the lack of the ability to verbally communicate with a supervisor or the trust and safety (obviously understaffed & without a phone number) department. Have been a loyal customer for over 5 years, but now I have no trust with Instacart (Maplebear to add – found out there are 2 companies within the same address in SF). This is the second time in a 2 month period whereas I have been locked out of my account and with no reasoning… What happened to real tech support / customer service? That’s right, in the Bay area, companies similar to Instacart, don’t have decent or any real customer service…”California Casual” if you will.
Disappointed and has caused more harm than good… and has wasted my time, when I have a menagerie of things to do and this, this was not in my plans.
Has the CEO ever thought of hiring more staff or adding an additional helpline for real “tech support”? If not, maybe it should be priority #1!
Instacart – Get Right!
I NEED COPERATE INFORMATION BECAUSE THIS SYSTEM IS FUCKED UP MY NAME IS JULIAN WILLIS THE NAME ON THE ACCOUNT AND MY WIFE VIVIAN IS THE CARD THAT WAS USED IF WE NEED TO TAKE SELFIES BY BOTH OF OUR ID/DRIVER LICENSE WE CAN YALL NOT TRYING TO GIVE ME MY REFUND NOW IM BEING TOLD TO EMAIL ABOUT IT BECAUSE YALL ARE TRYING TO VERIFY SOMETHING THAT CANT GET VERIFIED IF ITS TWO DIFFERENT NAMES ON TWO DIFFERENT THINGS!!!!! HOW IN THE WORLD DOES THAT MAKE SINCE YALL SET IT UP FOR PEOPLE TO GET ANGERY AND PLAYED AND I WANT THIS TO BE ON FILE AND ESCALTED TO WHOEVER IS ABOVE AND YES WE CAN PROVE BOTH OF OUR IDENTITY BECAUSE SHE CAN TAKE A PICTURE WITH HER ID AND I CAN TAKE A PICTURE WITH MINE BECAUSE IT WAS HER CREDIT CARD AND MY ACCOUNT WHICH IS MY NAME JULIMA WILLIS SO HOW IS THAT SUPPOSE TO MATCH FOR VERFICATION!!!!!!!! I need HELP AND SOMEONE TO HELP ON THIS ASAP Email -FIREVIVI501@gmail.com
Worst customer service Ive ever recieved…that is all..because no one listens anyway..but they sure know how to take your money. Being a loyal customer means nothing to these people.
Worst worker support in the world
Hello my name is Andrew Johnson and I want to thank you for allowing me to serve my community but I have a suggestion and not sure how or who to submit it to. I have a feeling my idea can not only improve our community but possibly our country as well
Horrible company I have been waiting since June 24 of this year for my money back and no one responding. My groceries never arrived and they cancelled my account and kept over 400 dollars
I also had a horrible experience on Aug 1 2022! I’m out of $96.05 and no reply despite numerous emails with pictures and phone calls. I am about to do a chargeback on my card!!! I will NEVER use them again!
My account was taking over by a Scammer But the Trust and Safety got it back for me was sent a new code to log in on the app when I did the app told me to resign paperwork and order a new card which I did and then 3 mins later They Deactived my account for have 2 accounts I dont have 2 accounts and never did I explain this to like 10 IC chat support agents and email the Trust and safety Team many many Times with no help on this matter Who do I need to contact about this to Fix this???
Everyone should just BOYCOTT INSTACART!!! HORRIBLE SUPPORT! NO CUSTOMER SERVICE!! They overcharge for all items, don’t allow customers to take advantage of discounts or savings! They don’t reimburse you on ANYTHING! THIS COMPANY IS A SCAM! Try Shipt or somebody else. I’ve been a customer and a shopper and it is terrible from both ends.
Instacart is a bad company to work for!! They ripped us shoppers off and the customers too!! Customers need to stop ordering from them. I have pictures that show how much Instacart pay me for 2 customers they pay $7 dollars and they use the customers tips to match our pay.. they need to go on strike they don’t deserve any money from the customers or using us American people to run there bullshit shady business bunch of crooked people… This company need to pay more money to the shoppers we shop and deliver and still they pay is very low now, they don’t care we use our personal cars including heavy orders like cases of waters and still Instacart would pay like 3 dollars toward the heavy pay order.. they are punch of thief’s…
Ive tried to call and it says that the number is no longer in service
Instacart has figured out away for its courier to make absolutely nothing! Once you factor your gas, your time and mileage, vs. batch pay you’ve actually made nothing. The Courier also shops for the items that they deliver and is not paid for any shopping time. Just 62 cents a mile! For a $700 a month vehicle, it would be foolish to drive for instacart unless I was doing it for charity.
Hello, so I made a successful purchase with your app a little more than a year ago. That service went fine. I got my groceries I thought it was a good experience. So I attempted to use the service again, at that point my account was locked and I was not able to actually make the purchase. That was a little more than a year ago. Since then I have I’m at my wits end with how to get my account re-opened because no one seems to be able to do it. They wanted me to prove that I had the card apparently that I used. Now by the time that they had asked for this I had gotten a new card and I was no longer using that card but there never was any issue that came up as a result of the purchase so I’m not sure what triggered the closing of my account but in any case but when I let them know that I did send them my bank statement which showed that I had the card that ended in 1008 and even showed them the purchase, but for whatever reason they never did open the account and I can’t seem to reach anybody and I’ve called about 8 times now. I’ve sent in that form I’ve sent in the bank statement showing the card I sent in my ID I’ve asked for supervisors no one ever calls me back and I don’t understand why I can no longer use instacart and I was only able to use it the 1 time, had no bad issue with it and since then I just cannot purchase through you guys I don’t get it. Can someone explain what assists to be my lifelong ban from Instacart‽
instacart has horrible shopper n horrible phone support people = zie — i had to ask zie 6x to speak to shopper, zie laughed at me, shopper told him that too many items were out of stock – which is a lie, i had 8 items in my cart n only got item for refund-is 1 of 8 is too many?
Oh I’m having the same issue Trust & safety shut down my account because shoppers keep bringing me rotted food expired items and missing items, so I complain too much they close at my account.
I got an order April 8 $270 worth of food she bought two bags with 10 items and I’m out $217 trying to get a hold of the CEO somethings got a change with Instacart the customers are losing money and getting stolen from and nothing is being done about it
If anyone can help me get in touch with a higher up CEO principal of the company please help me I’m out over $200 and I have no money left to buy food for my family and they’re not refunding me this is unacceptable please help at
KatrinaF519@yahoo.com
Don’t blame the shoppers blame Instacart maybe if they pay there shoppers with some decent pay instead here lately they pay $7 dollars for doing 2 customers orders and then say the customer tip like $6 dollars and that’s for 2 customers I don’t know who is tipping, but to be honest with you it can make someone’s day bad, not only the store is busy and using our own personal car to shop and deliver no one understand that not even those crooks sitting in the office they don’t answer the phone to us shoppers we can’t get a hold of them like we use too!! I deliver 10 cases of water to someone living on the 3rd floor and I was very mad because Instacart only pay me 25 dollars that’s including the customers tip and that was a lot of cases of water up and down the steps and this are not 24 case this where 32 cases of water 32 bottles of water in a case I was mad almost cry because I think about how I need the money and also wasn’t worth it… So I understand you customers may be mad at some shoppers that’s no problem, but really is not the shoppers fault is that shady companies fault they need a reality check or shutting it down.. customers need to stop ordering from them period..
Instacart told me that I was gonna get charged a service fee and a delivery fee but never told me that every product that I bought was marked up a different percentage for each product I will never shop through Instacart again the company in 2017 was worth $4.7 billion I think they make enough money they don’t need mine anymore
They need to be reported and shut down I’m a shopper for them before when I started with them back in 2018 was good I was able to call them and stuff and now can’t call they pay us shopper like $7 dollars from them then they use the customers tips to match with there pay to pay us wow such thief’s… They need to go on strike customers need to stop ordering from them. On the dashboard I’ll get orders for like 2 customers and the pay is 18 dollars and say both customers there orders how many items what like 57 items or 67 then why would anyone want to take and order if it pay $7 dollars from there dumb ass company bunch of thief’s…
I just started with instacart for a couple months now..I haven’t received not one promotion..Every time I speak with someone they say its not in your area
I was told my issue would be resolved yesterday. My case has been escalated but no one can seem to help me. It has been 9 days that I have not been able to add my debit card to the app. It’s not an issue with my bank. I really need my funds as I’m in a case of emergency. Please help me! I’ve had agents change my personal info so I would not be able to update my debit card to instantly cash out. I have been evicted from my home because they keep purposely messing with my account. I really need to cash out my funds now!!!!
The GPS capabilities have went from 10 down directly to a zero within a matter of three weeks in Middlesex and Monmouth County New Jersey you are losing workers and customers rapidly someone really needs to pay attention and step up to the plate and look and see the issues that your company is having and keeps ignoring you cannot build a strong house on a cracked foundation and let me tell you as a shopper out in the field 7 days a week the foundation is cracked massively you can feel free to call me my name is Karen kartis and my phone number is 908-307-0468 I have been on the phone with instacart for the past four days at least two plus hours a night because of the inconsistencies and the issues that are taking place within the company’s GPS and their shopping sites somebody needs to get back in contact with us and get a grip and fix this stuff if you like to be rich you want to stay being rich then you got to fix this
I have been trying to get groceries since 10:30 am. It is now 1:00 pm. Everyone I have spoken to has English as a second language and I can’t understand them nor they me during conversations. Further they not the three people I chatted online with could not solve problem that I last had delivery in NJ but I am in DC and it says can’t deliver to my current location. Just took money out of my account for New Years membership. I will put this out on Al social media if I don’t get call back from a manager
I find your Format slow and not particularly responsive. I don’t know if the problem is with Aldi or Instacart.
I find interruptions intrusive and annoying.
Can you help?
I am an employee I’ve been in Chicago just short changed me two days pay one in November December I have a number that I’ve been corresponding with them back and forth email correspondence still heard nothing they have yet to pay me I’m going to contact the labor board and you can’t get a hold of nobody
My account was deactivated due to supposed fraudulent activity on my shoppers card. It took the “Trust and Safety” team 3 weeks to give me the information of the alleged transaction. That was only after I had contacted everyone I could. The same day, while I was looking up the receipt, I got an email saying my account had been permanently deactivated by someone on the Trust and Safety Team named Annie T. Annie T. did
not examine the receipt sent before she hastily made this decision. I know this because it had only been around 2 hours from the time the team had given me the questionable transaction day and time until I got the email from Annie T. I hadn’t even got a chance to send a picture of the receipt and explanation before she permanently deactivated my account! I sent it anyway. The reason for the error on the receipt was that the store had a pricing error and charged the customer $92.28 for 1 bag of Foster Farm Chicken Tenders. This was not the shopper’s nor the cashier’s fault. It was an internal pricing system error. I have spent my whole life, 63 years, protecting my good name. Instacart had drug it through the mud by not allowing me the opportunity to explain what happened and permanently deactivating my account. I will not stop until my name is cleared by any means necessary.
Where do I purchase Instacart approved insulated food delivery items?
It’s been a month since I received my last earnings from Instacart. I think I’ve spoken to every customer service rep online since Jan 6th. I keep getting told I’ll get paid and I haven’t. I’m fed up at this point. Not only this but you can’t even talk to a person on the phone it’s all online and it’s the most frustrating thing. Definitely won’t be shopping for them anymore if I don’t get paid.
I live and shop in the Crystal City/Festus Missouri area but we are no longer receiving store batches for the Crystal City Aldi store. These batches are going to the Arnold Missouri store and we have to look at the delivery location of those batches and if they are actually in our city we go into the Crystal City Aldi store and then tap ‘I want to shop here’ and it allows us to do so. Please fix the app. It has been this way for months……
We are 80 year old disabled people who have been using instacart from since 2016. For no apparent reason we have been locked out from using this service of home delivery of groceries. This is very unfair and dangerous to our health. We do not have access to buying groceries and cannot get a logical answer to any of our complaints. In fact we cannot get hold of anyone to speak to who can help us in any way. This is no way to run a company. We would appreciate someone in Authority contacting us who can actually resolve a situation that is not brain surgery. Is there anyone out there who can help us?
CONTACTED INSTACART 3X ON SUNDAY, WAS TOLD MANAGER WILL CALL WITHIN THE HOUR EACH TIME NO CALL, CALLED THIS MORNING TOLD MANAGER WILL CALL WITHIN AN HOUR NO CALL, SPENT 2 HOURS AND 34 MIN ON SUNDAY ON PHONE, PROMISED AN EMAIL WITH DECISION OF THE PROBLEM , NO EMAIL TO THIS DAY. TOOK OVER A WEEK TO GET MY OVERCHARGE BACK AND FOUGHT FOR IT, CALLED AGAIN TODAY AFER 40 MINUTES REPEATING MY STORY FOR THE 5TH TIME, PROMISED A CALL WITHIN THE HOUR NO CALL, SENT 6 E MAILS , NO EMAIL TO RESOLVE THE ISSUE, ALL CALLS AND EMAILS IGNORED, SPENT 15,000.00 IN A YEAR FOR 2 YEARS AND ALL COMMUNICATION FULLY IGNORED, STILL WAITING FOR A MANAGER TO GIVE ME A FINAL DECISION, POOR SERVICE, YOU LOST A CUSTOMER, TRYING TO GET THROUGH TO CLOSE MY ACCOUNT!!!! CAN’T GET A HOLD OF A TOP PERSON ON THE WEBSITE, THEY DON’T HAVE EMAILS TO CONTACT THEM!!!
Why does Instacart list a bogus phone number for shoppers?? This really speaks volumes! I am a shopper that did NOT get my paycheck for last week. I had to change banking info. Does your payroll company not update or check for changes??? Apparently not!
I need a fax number at corporate, blast it! I need actual support, not more support theater!
There probably isn’t a fax number because as you notice if you call the one 800 number you’re not actually talking to anybody in San Francisco at corporate office I just called that number and I was talking to somebody in Georgia so it just gets transferred to people around the United States they’re actually quite a rip off I get charged extra money for every product they buy not just a service fee and delivery fee
My account was deactivated November 6, 2021 and I haven’t been able to speak with anyone yet about my account and I need to know what’s going on with it who can I speak with because I can’t get into the app to do anything! Can someone email me back and let me know what’s happening
INSTACART CEO . ..I need to know what I need to do to get my account reactivated .. I was deactivated because someone either got in to my account and messed it up or the app was going completely crazy .. I’m so upset that can’t work for instacart I love this job .. please give me another chance please 🙏
I TOTALLY AGREE. SAME HAPPENED TO ME ON A SHOP ONLY ORDER WHICH DECLINED FOUR TIMES. IT WAS CLEARLY NOT MY FAULT, I PROVIDED THE RECEIPT AND THEY SAID THE ORDER WAS RECALLED SO I AM BEING PENALIZED FOR IT! I AM IN THE PROCESS OF WRITING A LETTER TO CORPORATE SINCE YOU CAN NEVER GET ANYONE ON THE PHONE. I CANNOT STAND INSTACART THIS IS NOT FAIR! WE NEVER HAVE A LEG TO STAND ON, BUT MY SITUATION IS OBVIOUS SINCE IT WAS A CURBSIDE ORDER, WHY ARE YOU BLAMING ME FOR THE CUSTOMERS FINANCIAL SITUATION! DOESNT MAKE SENSE!
TOOK $118 from me and won’t give it back, instacer is so unprofessional. Would never deliver for them ever again!!!!!
BAD BAD SERVICE UNACCEPTABLE CUSTOMER SERVICE KEEPS HANGING UP THE PHONE REFUSING TO HANDLE THE PROBLEM I AM SO UPSET
you should really look into better help for the handicap people. I am 80%blind, 85 years old live alone and home delivery is about the only wayi canhelp myself.I can’t read the small writingon instructions I was born and educated befor computers. you should have someone that can order items by phone. for handicap. if you do i don’t know how to reach them. I leave my phone number on almost all the inquires but no one ever calls me back.just think of me as your grandmother. would you help her? my words are running together .i must stop pj reynolds 352 233 3314
On my first order, I had expressly said I wanted only sugar free/diet soft drinks. I am a diabetic and sugared sodas can put me in the hospital. Instead the driver delivered regular soft drinks. When I called to complain and ask for the driver’s tip back, I was told Instacart would only refund the cost of the soda, not the driver’s tip. Will NEVER user Instacart again and will make sure the local stores know about this incident.
Not worth the hassle. Would be more convenient and cheaper to just pick it up even renting a car. Waited all day for a order had delivery confirmed and then canceled within the same few minutes. Then rescheduled twice the next day. So it’s been a fun vacation for 8 of us having no food or water. In my opinion just order direct from the grocery stores. Less hassle and more reliable. But if you like living on the edge and taking days out of your vacation to call just to get no help or solutions then you should give instacart a try.
My experience with using Instacart was horrible,awful,and very distasteful.
refused to assist handicapped senior citizen.
SAME HERE. WOULD NOT RING BELL TO ALLOW DELV TO 3 FLR. CALLED “SERVICE” WAS TO BE BACK IN 20 MINS NO SHOW. WHAT CRAPPY SERVICE
Apparently, nobody has had an answer to a posting here since late July. Sad! I am happy with the service except for the order before the one I made today. But… A company that doesn’t care about its customers will pay a price in the long run. In my small town, there’s no competition, but someday someone will catch on that senior citizens need home delivery, pandemic or no pandemic. It keeps us out of assisted living. The delivery man lied about us. My 85-year-old hearing-impaired husband handed him an ID, but the delivery man handed it back and then did not have the social skills to ask for it again. Husband never heard any request for a second peek at his driver’s license. So, we are punished because we “violated the liquor delivery laws,” which we did not! Sad that I haven’t heard further about my complaints. Also said others who post here do not get a response.
I would like to hear from somebody. My complaint was marked ‘pending’ but I’ve never been told if it is resolved now.
Haven’t heard anything yet.
Associated clown service…inaccurate order, sarcastic picker, credit not worthy of experience…IF this is the new normal…..service will fail….no accountability as founders/exec managers not interested in real customer service….want a be’s….using technology to pomp egos
I’m wondering what has happened with my inquiry. Will I be hearing soon?
I would like to add my husband is 85 and so am I. He wears bilateral hearing aids. He says he handed the card to the shopper, who handed it back to him. He then put it in his wallet. Shopper, if he wanted a second look at the ID, should have had the social skills to notice the hearing aids and speak up. I personally overhead the “I can tell you’re over 21 comment.” We thought everything was OK because he drove off. Is it part of the procedure that the shopper needs to photograph the ID? If so, all he had to do was make himself heard to an old man. There was no need for us to get a harsh ‘notice’ that we had violated the law and could no longer receive alcohol.
I am getting nowhere, but this just isn’t right!
After reading comments on here, it seems useless to report an incompetent shopper who evidently told the company we did not provide ID to have beer delivered. My husband gave him the ID, but he handed it back and muttered, “Well, I can see you’re over 21” and drove away, leaving the beer. HE violated the laws for alcohol delivery, WE did not. I received a notice that we can no longer have alcohol delivered because we violated the law. No one is responding to my request to have this reviewed, but I have not tried the San Francisco office. I live in Kern County.
This shopper drove right past our house and tried to deliver on another street. I had to message him and tell him he was at the wrong house. Two hours later, another shopper delivered the exact same order, so I guess the other guy failed to say the order was filled.
People should have a place to appeal an unfair accusation. We are in our mid-eighties and live in an area where there are no other delivery services.
I am requesting a response, please. I am an older person with medical issues who used Instacart for local grocery deliveries. In April, I discovered on my bank statements that there had been a monthly withdraw from my bank account at Wells Fargo for $40 to $50, one charge a month, every month for the previous six months. None of those transactions were made by me. I called the bank, and they opened an investigation, reporting it to Washington, and explaining that it was a common kind of cyber fraud. I called Instacart to let them know about it. Instacart froze my account until the matter could be cleared up, which made perfect sense. They said as soon as Wells Fargo finished and closed the investigation, for me to send them the letter from Wells Fargo saying so, and I would be able to start using Instacart again. Wells Fargo finished the investigation, and sent me a letter.
Everything got resolved, and I got a replacement bank credit card and password. I sent the bank letter to Instacart, and requested that my membership be “unfrozen” so I could start using Instacart again. They said no. Instacart won’t “unfreeze” my account until I pay them a bunch of fees for every time money was stolen from my bank account. It makes no sense to me that I should have to pay Instacart because a thief stole money out of my bank account. The 2 grocery stores near me both offer home delivery, and only use Instacart. I have not been able to get my groceries home delivered, because Instacart won’t “unfreeze” my membership. I don’t know why Instacart is doing this. It is causing me a lot of inconvenience. Can anyone at Instacart fix this, please? I am in Cherry Hill, NJ. I don’t want to post my phone number here, but my e-mail address is kathyhogan1@comcast.net. Thank you. – Kathy Hogan
STAY AWAY FROM INSTACART they are a complete ripoff. They do NOT stand behind their services whatsoever and will offer you a credit quickly yet you will never see it! I will NEVER use them again as my delivery was delivered to the wrong address. They promised a credit and never provided it. I have spent countless hours on the phone with customer service and no resolution just new excuses about each prior agents inability to perform their job,
I am going through the same thing with instant cart it is a business that I have used many times that I will never use them again every time they’re supposed to be giving me the refund I am Dee some other person gets on the line and says the other person didn’t know what they were talking about I’m so fed up with them it’s not a lot of money but I’m really thinking about small claims court
I live in zip code 48187 and Sam’s club is in 48187 and Instacart does not deliver in that zip code but does deliver in 48188 which is farther away from Sam’s Club. I would like to shop Sam’s Club and would like to know why I cannot. Please respond to this.
From Theresa Zoun, former member of Instacart to “Leah in “Support.” (Does she support the driver or the customer?)
From: Leah (Support)
Sent: Wednesday, July 22, 2020 10:13 PM
To: Theresa Zoun
Subject: Notice from Instacart
Hi Theresa,
We’ve made sure that you won’t be assigned this shopper again. In the future, please refrain from using profanity with your personal shopper, as this may result in your account being deactivated.
_______________________________________________________________________________________________________
From Theresa Zoun. Sent to “Deborah L.” driver and forwarded to Leah in “Support”
“Deborah L” was verbally abusive, or intimidating and mean – she doesn’t even show her face on Instagram – it’s a mean looking guy’s face – check it out! I have cancelled my Instacart membership and cannot believe you would fault me given her communication with me on and on and on that’s documented on the order section of the website for all to see, including the corporate office of Instacart. Since you choose to threaten me also, I can only conclude you also need training and I’m sure there are many unemployed people out there who covet your job. You are another person who isn’t client-focused enough to believe the client at a low level, and ultimately Instacart will fail with employees like you and “Deborah L.”
forgot to mention just wondering why nobody addresses the issues for people posting on this page that is not very professional. All emails should be addressed
you need to have phone service for your workers and clients to get hold of a real person I don’t understand how you could not be more professional. Your business is going to go down real fast if you don’t do something there are people that could confirm orders and such working from home at min wage,, I am sure your customers would feel better and I know your workers would because I was one of them before I was falsely accused of not delivering orders. I am sure it has happened in the past with workers, but I would never ever think of doing this to anyone
I will no longer be tipping any Instacart delivery person that does not wear a mask.
Californians must wear face masks in public under coronavirus order issued by Newsom
Get it right Instacart your customers are watching you!!
IC has so many more things wrong with it than just dealing with people who are paranoid about this hyped up virus
So, they wear a mask doing your personal shopping in the store, and after driving the order to you in their personal car you expect them to wear the mask to put your groceries on your door step? Are you inside or outside when they deliver? If you are inside, you are safe. Instacart shoppers don’t earn enough to put up with all the issues from customers and most deliveries are no contact anyway. Why would you make their job any harder? Perhaps you should go to the store yourself and deal with all the hassles that these shoppers have to deal with and you might have some sensitivity instead of threatening to take their tip away for not wearing a mask 5-10 feet.
I am having trouble getting to certain people in the organization because of an issue where an employee took a picture of my drivers license at delivery – now, that employee has any and all information necessary about me. The letters I sent certified to Customer Service, Trust and Safety, and Corporate Legal have all been returned without being opened. I also called them twice and expected calls back from Trust and Safety. If anyone knows how to contact these people to tell them to remove any and all data regarding my personal information and privacy, please let me know or contact me. The only other alternative is to file a complaint with a government agency – they are a San Francisco company from what I can see.
Had a delivery person enter a senior building not wearing a mask.Driver said they didn’t have to. When I called customer service I was told they had no policy in place to address this issue..They’re disregard for the safety of their customers is terrible..Will never order from them and have asked the manager to not allow deliveries from this service.
get a grip.
This a ghetto company on the loose due to Covid 19. What else can you expect of the draconian monsters who grab and run. They hide behind these virtual walls and hurt people and feel they have a right to do so.No one to report to. Just follishness all round internationally.
Funny enough they got The CEO ASLEEP ON THE JOB. She need to personally assess her businessremove the mask from her eyes ,and see these reviews for her company she built from scratch and now left up to people ,mostly asians,who are after getting rich off her idea. I said it.
STOP HARMING PEOPLE. CARBON DIOXIDE IS A POISONOUS GAS AND IT IS PROVEN IN EUROPEAN INDUSTRIAL STUDIES TO CAUSE HARM AND POSSIBLE DEATH. THE JEWISH PEOPLE WERE LED TO GAS CHAMBERS UNDER A DECEPTION. IS THIS YOUR INTENTION SIR?
S. Goldberg, that is certainly your right to not use Instacart and please be sure to wear your mask when you go to the store yourself.
As of 05.14.2020, there has been no response from Instacart, regarding this concern. Because of the pandemic situation, I want to give the delivery person(s) enough time to drop off packages and clear the area, safeguarding themselves as well myself.
The driver, however, waited until I opened the door, which was a few minutes, before snapping an unauthorized picture, and while he may deny it, he was standing at a distance that would have included most of my door and me. Why did the delivery person do that?
What makes matters worse, the driver was not wearing a protective mask and did not maintain a safe distance, potentially exposing me to the CORONA virus.
I feel as though my safety and personal space have been violated.
I am supremely concerned over this and would very much like it in writing that the photo was deleted from all (your) systems, his phone(s), computer, the cloud, and anywhere else it may be stored. No Reply To Date!!
Walt, the instant shopper is required to take a picture of your groceries on your doorstep and send the picture to ensure we have delivered to the correct address. The shopper’s job is hard enough without being accused of violating your space, outside, in your yard after he’s done your shopping for you. You always have the option of putting on your mask and heading to the store yourself to shop. We are putting ourselves on the front lines every day for our customers and the tips aren’t great and the customers have unrealistic expectations at times. If you could do our job for one day you would understand.
Trying to get assistance to cancel trial membership but they hang up. When you hit contact us on the website it goes nowhere.
My experience was the worst. The website says that Instacart serves Spokane, WA 99208. Three times I entered an order online. Fred Meyer. Safeway. Albertson’s. All three took the. Order. until the checkout and then told me they do not deliver to that area. I spent about four hours on the phone with about five different agents. The final agent I talk to finally told me that there is no service in Spokane. I was trying to get groceries delivered to an elderly couple during quarantine in a rainstorm. I think it is fraud for Instacart to say that they do deliver in an area and then tell me after four hours that they do not deliver there. I would appreciate a phone call from someone in management to tell me what went wrong. I do not need an apology, I need an explanation. My phone number is 916-910-9056. Do you deliver to 99208 or not?
Been using Instacart weekly since mid April via Publix. An email receipt for an order on 04/13/20 correctly showed a charge of $82.91. However my credit card statement showed a second charge that same date of $156.01. I did not order twice that day. Called their 888 number, spoke with “Ronnie Kingston” who wanted name, address, city, zip, full card number, exp date, name on card, and security code on back of card. That is when I balked and stated I would not give the code on an unsecured line. They already had all that info since they had been charging services on it. It was a bad call all around. He spent the first 10-15 min trying to give me a $100 Walmart gift card, continuously interrupting me to take the card while I kept trying to tell him I was more interested in getting my card corrected. He finally told me I needed to call some 800 number so fast I could not get it and hung up. I tried their website but it would not accept the tab “report a problem”. With fraudulent charges that cannot be solved I understand how they have billions in assets. I contacted my card company and had the charge dropped. The actual service side of the operation (shopping, delivery, etc) was very good, but false charges cancel out the service. I encourage everyone to find an alternative to Instacart.
I was a customer of Instacart. Many problems! My last order, delivery between 10am and noon was preceded with an email @ 12:02 saying there was a problem , “my order would be delivered before 10:00PM. I had stated on the order that I wanted “NO” substitutions, except for the bread. My order arrived at approx. 1:30PM. Two people got out, each went to a rear door on the car, got some sacks, walked up the drive with a “where do you want these?” Left. Maria and I went in to sanitize and put away. Two packages of steak, not two pounds, Not Choice. Magnum Double Chocolate, not Double Caramel and so on.
Since then it’s been a farce, first person said yes, your order will be refunded, later I rec’d an email that said the items were close to what I ordered so no refund, except for the tortillas. Talking with other people, I was told that I would be refunded approx. $62, did I want it refunded to my CC, yes. No credit, no refund. Just misc. words. Does anyone care about the customer?
paul L Bell
Hi Paul. Sorry you had that bad experience. There are some shoppers that are better than others. As a shopper when the item is not in stock, if you have selected a substitution then the shopper will attempt to grab that for you and could possibly send pictures of alternatives as well. During May, it was absolutely INSANE at every grocery store and they were out of many things due to panic buying, and we had SO MANY customers we were trying to service, so they may have selected something close to your item, which was not exactly what you wanted and frustrating for sure. Perhaps send Instacart an email to help@instacart.com and see if that gets your refund you requested. Please know that the shopper’s job is very difficult and the pay is not great at times, so please have some patience. 🙂
I placed a order from Wegman’s for pickup. My pick up window was May 1, 11am-12pm. Order was ready and on-time with only a couple of subsititutions. On May 2 account showed a charge of $68.94, Not a bad experience so far.
Today i checked my checking account to see what has posted. I had 2 additional charges: $56.27 on 5/4 and $43.67 on 5/5. I chatted online with a customer service rep, Wilne.
Wilne could not grasp the concept that 2 of the 3 charges were erroneous and kept telling they were charges for orders placed. Interesting since my Instacart account only shows the one order. I told Wilne that I wanted to 2 erroneous charges refunded. Wilne’s response: problems with the refund platform and to call the team leaders in the morning. I think I’ll call my financial institution instead.
Unfortunately the system got hacked! We the delivery people noticed that the hire up badges are quickly disappearing,,, you dont have a chance to click on a good one! You are happy if you can get the $25-$30 badges! It’s so fucked up! I think it’s an inside job,,,, inside the instacart people are hacking the system and make money out of it! The FBI should investigate this whole thing,,,and should put people in jail for this! It’s so inhumanity and not fair!!!
So right you are. Something has to give. All these loosers capitalizing on the labour of the poor.
Ancha, I am also an Instacart Shopper and noticed that the shopping batches were grabbed within 1 second, which is extremely frustrating. When you call Instacart support, it is very challenging, because language is definitely a barrier and they have no idea what we are speaking of. I don’t know that it is an “inside job” per se, and we want the FBI focused on more important things like stopping human trafficking and other crimes.
You are unreliable, unprofessional, and you lie. You never credited me. I’ve emailed and chatted many times and you keep saying you have but you are full of it. I am highly disappointed with your company and it’s bs!
Not surprized. Lots of hitchi backers hiding inside of this company.
I agree total fucking garbage fuck this company
2 COMPLAINTS – BROOKLYN, NY :1) BJ’S – ORDER PLACED ON MARCH 11 – DELIVERED MARCH 15 MISSING ITEM : WELLESLEY FARMS BEEF CHUCK SHORT RIBS (8 COUNT0 $43.89) -.
2ND – AGAIN BJ’S ORDER PLACED APRIL 24 – RECEIVED CALL FROM ADRIAN THAT THERE WAS A PROBLEM WITH MY CARD – THIS WAS NOT TRUE – NEVER RECEVIED THE ORDER TOTALING $63.13 – YET MY CARD WAS CHARGED.
CREDIT PLEASE FOR OF $107.02
THIS IS NOT THE FIRST TIME WITH ERRORS INSTACART . I’VE WAIVED PAST ERRORS BUT NOW I’VE HAD ENOUGH. PLEASE CREDIT MY ACCOUNT
THANK YOU.
I can tll you form experience htat their app is at. the root of many order problems, icluding missing items. The information on a person’s order gets crossed with other customers info when IC groups them intoa single batch but, IC couldn’t care less – so long as htey keep mamking money.
Want to submit a photo. Am an insta cart shopper. Also have a love for designing tee shirts. Just want to share my personal insta cart shirt idea. My email is marcyleal@yahoo.com if you are interested in seeing it.
WHERE’S MY CREDIT FOR THE CHARGE FOR GROCERIES FROM PRICECHOPPER !!!!!!! MY ORDER # IS 101152 FOR $61.94 !!! I PLACED ON 4/9/20 [THE TOTAL OF MY ORDER WHILE PLACING IT… KEPT GOING UP AND UP??????? THEN WHEN I CLOSED ORDER, YOU ADVISED I’D RECEIVE IT IN 6-7 DAYS LATER!!!!! I IMMEDIATELY CANCELLED ORDER AND REQUESTED A REVERSAL OF THE CHARGE THAT APPEARED ON MY C/C… NEVER NEVER DONE!!!!! 4/14/20 I GET A PHONE CALL MY GROCERIES ON WAY TO ME???? I TOLD MAN [HAVE HIS CELL #] I CANCELLED ORDER 4/9/20!!! AND IM AWAITING A PROMISED CREDIT FROM INSTACART EMAIL I REC’D APOLOGIZING FOR THEIR SCREWUP!! YOU ARE INEPT, AND ONE OF THE WORST RUN COMPANIES I EVER DEALT WITH….TAKE LESSONS FROM SHIPT WILL YA!! CAUSE YOU STINK !!! I ONLY WISH I READ ALL THE MANY, MANY COMPLAINTS AGAINST INSTACART. NEVER AGAIN
Have had problems too. The worst problem is that my credit card is not on my slip! It’s someone else’s !! So who has my credit card been posted too? No one will contact me to help me!! I’ll go to AG if I have to.
It’s not someone else’s credit card it’s the Instacart Shopper debit card issued to them. Your information would not be on the receipt.
I had an order to be here today. I not only didn’t receive it, I can not get a good phone number. Is this company a fraud?
Cannot get through to customer assistance by phone. I’ve been tryin gto book a delivery time for about one week. I’m unable to get instructions to place an order using “fast and flexible” or ” order ahead.” although I requested them via email. Having read all the comments available as I scrolled down I’ve decided I’m likely to end up with more problems. Does not appear to be worth the effort. A GREAT DISAPPOINTMENT!!! Such poor service that I don’t expect a response. Surprise me with a corporate response please.
you are hiring the bottom of the barrel people to work for you. I am filing a formal complaint. see you in court. 727-863-1173 bob lima
received my order today NOT I ORDERED WAS RECEIVED. After being on hold for five hours the call was disconnected. Called back and only to find the office is closed. Tried emailing only to be told to call. Still have an order on hold waiting for slot to open.
They are very shady. They don’t answer the customer service line. They promise to deliver grocery’s , charge your card , and don’t deliver the order. You can not get anyone on line. They give you a message that it will take 300 or more minutes to get to talk to someone, then as you get close to the time it tells you you have 105 minutes more, after you get to 7 minutes. DO NOT USE THIS SERVICE!
cannot get you by phone as the wait is over 2 and one half hours
– Waited on hold to speak to a customer service rep for 3.5 hours before finally hanging up late last night.
– Call again this morning at 7:30 am Pacific and was delighted to hear I only had to wait 17 minutes.
– At 18 minutes and wait time changed to 51 more minutes.
– At 1 hour and wait time changed to 24 more minutes.
– At 1 hour and 20 minutes, wait time has changed to 26 more minutes. Sent a message by Facebook messenger. Response was, “Hi, Franni, thanks for reaching out — an agent will be with you shortly.”
– At 2 hours and 1 minute and estimated wait time is now 13 minutes. I’m not optimistic.
– At 2 hours 19 minutes…just waiting to be told “you’re still not getting in.”
– At 2 hours 41 minutes…wait time is 1 minute. Can it be true?????
– At 2 hours 46 minutes the call was finally answered by a very nice representative who doesn’t deserve the anger and frustration that I can imagine is hurled at her all day long.
Did she resolve my issue? I think so. Should I have had to wait in the queue for 6+ hours? I don’t think that requires an answer. Get your act together Instacart!
BTW…your hold music could be compared to torture when the wait is so long!
This is the first time I have used Instacart, you were recommended by members of the association I live in, consisting of over 100 households. This has been a bad experience for me. I placed my order early this morning and was told it would be up to 5 hours before i could get the order. I figure you guys would be extra busy today. I gave you guys two numbers to call. my wife and I have been home all day. We have not received an order. I spoke to the driver/Jennifer that said twice she was on the way. The second message said to meet her at the store. ????. She finally called and said she had to disperse of the order at the Ronald McDonald House. I am not sure what happened but I would like a refund. I would hate to post on our message board that this happened. Maybe the surge of customers got to be overwhelming. Just say that if that’s what happened. You guys won’t even answer your own customer service line. What’s the problem? Please contact me. I kinda knew this was a bad idea from the start. Jake and Cynthia Holmes 8046834452 and 8046153286- Richmond, Virginia- March 25, 2020
TOLL FREE NUMBER LISTED ABOVE DOES NOT GO TO CALIFORNIA FOR THE PAST 3 YEARS..IT GOES TO THE WORLD.AS OTHER AMERICAN STATES BARTERING/SELLING /SHARING WITH OUT MY CONSENT…MORE THAN EXPOSING/EXPLOITING ME “DEFEMATION OF CHARACTER’ TO IDENTEY THEFT & THIEVES,AND NONE WILL TRANFERS ME TO CALIFORNIAS SO CALLED HEADQUARTERS…DO NOT VIOLATE MY COPYRIGHTS,RIGHTS TO PRIVACY,OR ANY FURTHER EXPOILTATION ON ALL YOUR SOCIAL MEDIA SITE…INCLUDING FB,TWITTER,INSTAGRAM,OR ANY ONLINE/OFFLINE/OFF-SHORE ENTETIES..NO APPS OR IPHONES ..AND I NEED A LETTER CONFIRMING INSTACART IS NOT GOING TO FURTHER PUT MY PERSONAL INFORMATION,SELL/BARTER OR BE ROUTED GLOBLALLY OR NATIONALLY, OR IN THE USA & ABROAD.. OR USE ME ON SOCIAL MEDIA..I AM NOT /WE ARE NOT “YOUR PERSONAL PROPERTY” .SO WHO/WHERE IS THE REAL INSTACART NUMBER/NUMBERS ..THE ONES I HAVE FROM 3 YRS AGO..HAVE BEEN DISCONNECTED…I FIND OTHER USA STATES,WAY TO TERRITORIAL..CEASE AND DESIST FROM MY PERSONAL INFORMATION BEING USEDOLD/BARTED/ GLOBALLY AS ALL U.S.A. STATES..STOP THE CYBER-BULLYING WHEN I’M TRYING TO PLACE AN ORDER..I’M NOT ALLOWED TO TIP SHOPPERS ONLINE,FOR THE CONTROL FROM INSTACART IN ATLANTA GEORGIA,WHERE I AM BEING USED AS THEIR EXPERIMENT FOR SO CALLED”CUSTOMER SERVICE” EXPERIENCE .NOW THE NEW STATE CONTROLLING MY ORDERS,VIOLTATING MY FEDERAL AMERICAN DISABILITY LAWS..CEASE AND DESIST FROM ANY FURTHER MARKETING,1RST,2ND,3RD,PARTIES,INTERNATIONAL COUNTRIES,NOT UNDER AMERICAN LAW,.OTHER COUNTRIES THINK THE HAVE THE RIGHT TO BLOCK & INVADE..NOT THIS CONUMER,BREAD AND RAISED ON AMERICA ONCE LOYAL-SOIL.NOT TO BE USED/ABUSE/NOR MONITORED FOR ANY OTHERS USE..
TO ALL ABOVE,YOUR IDENTEY IS SOLD/BARTERD WITH VIA INSTACART GLOBAL,AND FALL UNDR MARTIME & INTERNATIONAL RIGHTS..HERE IN AMERICA BY ALL THESE POSTS,OUR IDENTY OUR EMAILS,CREDIT CARDS,BANK ACCOUNTS,ARE BEING EXPOILATED/SOLD/SHARE WITH FB,TWIITER,INSTAGRAHM…GOD KNOWS WHO ELSE…THIS GLOBE LOOKS AT AMERICANS ,US THE CONSUMERS THE DUMBEST,UNITELLIGENT PEOPLE ON EARTH..AND YOU WONDER WHY IDENTEY THEFT IS ON THE RISE AND INSTACART HIDES NOW BEHIND THE SE 1RST,2ND AND 3RD PARTIES,NOW GLOBALY AND LOCALY;JUST LIKE AMAZON.COM AND DOORDASH.COM..THEIVERY OF GLOBAL CUSTOMER SERVICE..MY EXPERINCE; SAN FRANSISCO,CALIFORNIA AND MARIN COUNTY,BY LAW DOES NOT TREAT THEIR MEMBERS LIKE THE REST OF THE COUNTRY..CONTACT YOUR GENERAL STATE ATTORNEY..INSTACART LOVES GOING TO COURT..HAVE YOUR LAWYER “DRAG THEIR ASS TO COURT”.. THEY HAVE YOUR ADDRESS,BANK ACCOUNTS,PHONE NUMBER..PROTECT YOURSELF,YOUR KIDS,WOMEN,MEN,SPECIALLY THE ELDERLY..I PLACED AN ORDER FOR FOOD AND LAUNDRY DETERGENT FOR MY DAD ON HIS COMPUTER,(VALLEJO,CALF)AND THE SHOPPER CERTAINLY “STOLED MY DADS ELDERLY ORDER.. AND INSTACART “YOUNG DUDE CUSTOMER REP IN AMERICA WAS A LYING THEIF AIDING TO THE THIEVERY,..INSTACART PROTECTS THEIR SHOPPERS,NOT US THE TAX PAYING CONSUMER..I HAVE TO TRY BACK TO DISPUTE CHARGES,RE-IMBURSENT.NO FURTHER PROMATION..DO NOT USE AN IPHINE OR APPS TO PLACE ORDERS..SPEAK TO A LIVE REP,IF THEIR MEAN & CONDACENDING,HANG UP..INSTACART HAS LOG OF EVERY CALL IN CALIFORNIA & GLOBAL REPS…COLUMBIA/ASIA/COSTA RICA AND INDIA;I AM FINDING WITH NO HELP TO PREVAIL..
instacart is not only BARTERTING/SELLING/SHARING,exploiting/exposing our/my american bank account,my email address,my name,by routing my calls to ASIA,COLUMBIA(HOME OF THE COCAONE CARTELS)highest country NOW for IDENTETY THEFT..colibias customer service is not ONLY ,CONTROLLIN G(another from of emotional abuse) by putting me back on MARKETING 2ND & 3RD PARIES,THAT ARE MORE THAN TRESSPASSING AMONG MY MOST INTIMIATE TERRITORY;NOT DISCLUDING MY COPYRIGHTS/INTECTUALL LAWS..AND YESTERDAYS ORDER WAS CONTROLLED ONLINE AS I TRIED PLACING AN ORDER,OVDER CHARGING ME,AND NOT GETTING ITEMS ORDERED AND RECIVED ITEMS I NEVER ORDER..MY BILL SHUOLD HAVE BEEN 193.00 INCLUDING 4.35 CENTS FOR TAXES..and i tip the shoppers in cash,FOR INSTACART FOR THE PAST 3 YRS(LEFT CALF.DUE TO FIRES AND SERVICE IS WA HUMANE) ethical and gracious customer care…these columbia,asia mainly will not connect me tier 3 the most ESCALATED DEPT IN ATLANTA,GEORGIA WHERE MY IDENTETY ORDERS ARE ALSO BEING CONTROLLED,AND HAVE ALL MY INFORMATION INCLUDING MY DELIVERY ADDRESS..I AM IN DEEP DESPAIR (IDENTEY THEFT/FORCED INTO AGAINST MY WILL)OVER BEING REMOVED FROM INSTACART’S 2ND AND THIRD PARTIES, LIST…THEIR MARKETING DEPARTMENT/DEPARTMENTS..BACK TO BE ROUTED GLOBALLY AND YOUR GLOBE OF EMPLOYEES WILL NOT TRANSFER ME TO MY COUNTRY AMERICA..NOT ASIA,COLOMBIA..COSTA RICA’S AND INDIA DO NOT FORCE ME TO DEVOUR MY IDENTETY WHEN I HAVE THE RIGHT BY AMERICAN LAW/MY CHOICE OF RIGHT TO PRIVACY..I WILL NOT TO GIVE MY NAME ,EMAIL,OR PHONE NUMBER TO ANY ONE OUTSIDE OF AMERICA…ITS TUFF ENOUGH WITH AMERICAS ALSO IDENTETY THEFT THIVES VIA THE INTERNET!? ..and this the last thing i wanted to write..until i’m removed from yourL CUSTOMER ?9IS NOT GOOD SERVICE) GLOBAL INSTACARTS MARKETING LISTS,2ND AN D 3RD PARTIES…MY IDENTETY WILL CONTINUE TO DIMINISH,RUIN MINE ,MY FAMILIES,KIDS AND MY AMEERICAN FEDERAL DISABILITY LAWS…THIS A HUMAN POST FOR OTHER MEMBERS OF INSTACART,INSTACART GLOBAL ,SUPERVISORS/NETWORKS..TIS IS MY COUNTRY..SWEET LIBERTY
:NOT OBSTRUCTION OF JUSTICE…INSTACART IS TO CEASE AND DESIST OF ANY FURTHER LIABILITY,DEFEMATION,OF FURTHER ABUSE WITH MY IDENTEY,ONLINE,AND ALL SOCIAL MEDIA..I’M A HUMANE ,NOT HUMANS DIGUISED AS ROBOTS..welcome to your DIET of Chaos..This is why i do not use apps or iphone..MILLINEUMS “CONTROLLING ATTITUDES’ OTHER COUNTRIES NOW “OWN YOUR COPYRIGHTS & INTECTUALL LAWS..VIOLATING OUR MARITIME & YOUR PRIVACY TO ORDERING FOOD,PRODUCTS,I CANNOT GET BUT ON “INSTACART”.. THIS WAS ILLGAL SINCE 2012 WHEN I JOINED INSTACART IN CALF..NOW THE NEW TROJAN WORM..DO NOT GIVE YOUR LISCENSE ,YOUR BIRTHDAY TO INSTACART OR ANYONE ONLINE,OUTSIDE OF AMERICA STATES OR COUNTRY….BEWARE OF ANYONE ASKING FOR YOUR LISCENSE WHO DEMAND COPY OF YOUR DRIVER LICENSE,BANGING ON YOUR FRONT DOORS..BE YOUR OWN BEST ADVOCATE…ANYONE WHO POSTS..TAKE A PICTURE OF YOUR POST BEFORE SENDING..TAKE PICTURE WITH A REAL CAMERA,NOT YOUR CELL PHONES OF ANY BRANDS.BEWARE OF YOUR TYPING/RE-EDITING OF EMAILS,ONLINE..OTHER COUNTRIES CANNOT CONTACT SHOPPERS WHEN ONE NEEDS HELP,ITS ONLY AMERICAS CUSTOMER SERVICE IN YOUR STATE,ABLE TO CONTACT SHOPPERS…WHICH FALLS AGAINST MARITIME,YOUR COPYRIGHTS,YOUR IN TELECTUAL RIGHTS,YOUR RIGHT TO PRIVACY..YOU HAVE MY BANK ACCOUNT INYOUR COMPUTERS,I GAVE NOT RIGHT TO BE BARTED,NOR SOLD…UNTIL YOU INSTACART REMOVE ME FROM YOUR ROBO INTERNAL CALLS,ITS GOING TO GET WORSE..LIKE THE EDITING OF MY FOOD ORDER..CONTROL IS N OT M Y MIDDLE NAME.NOR MY NATURE.MAKE IT A GREAT DAY INSTACART IN CALF,ATLANTA GOERGIA,AND THE WORLD..BETCHA OTHER STATES/MEMBERS,RE NOT ROUTED TO OTHER STATES OR GLOBALLY,ARE TREATED MORE THAN SHABBILY..WHEN I VISIT SAN.FRANSISCO, OR MARIN COUNTY CALIFORNIA(MY ELDERLY DAD)MY INSTACART ORDERS ARE NOT CONTRONTED FOR ITS ILLEGAL IN CALF..
your app says take photo of drivers license …”powered by mitek”then allows for manuel photo through the app…then it says to take photo of backside… of drivers license…then it says scan the license..which is it?..then the app does NOT allow to scan or take photo of the backside of the license …I’ve been trying to apply for six months/// your “hired help” is NON-FUNCTIONAL in trouble shooting..they are real nice and talkative but ineffective.
I am one of your customers and I find some of your telephone people are very rude and will not let me talk to a supervisor.
I have concerns as to your procedures and don’t get the correct information. I have been cutoff several times.
Thats their way . Rude and unprofessional service
I am disgusted with the service and especially the representative who took my call for help. I want to cancel my subscription! DO NOT charge my credit card again for anything again. Please contact me to let me know my subscription has been canceled.
My room mate was neglected by your workers here in Fort Worth Texas. They did his shopping order at the local Kroger (76116 zip code) and spent 150.00 of his pension to get his food for two weeks. Your agents never delivered it and I suspect they delivered it to another address. He had to go to the church food bank the day he was supposed to receive his order from Kroger through Your company. My room mate is Richard G. Urban, a 64 year old Army Veteran who is disabled. He has no transportation. He just wanted his food. Instacart gave him quite a run around when he reported his food had not come. They did not offer to do the same order again for him, that would have sufficed. They said he could have his money back in 5 business days. I have used Instacart through that same Kroger twice now and my best friend uses Instacart. For all the frustration and anxiety caused to Richard by no fault of his own I think he should be given the order that should have been brought to the man in the first place. Its not right. Make it right, please.
You have the worst FUCKING customer service I’ve ever dealt with. 3 a.m. phone calls one with a supervisor who couldn’t figure out anything it’s too stupid several emails and the last one apparently the agent not even reading the email. Not sure why I’m even bothering with you anymore
I agree with Bill. Everyone of Instacart customer service is stupid.