Where is Hyundai Corporate office Headquarters

To whom it may concern:
I am writing as an owner of a 2017 Tucson which I bought at Thornhill Hyundai in Ontario Canada in the summer of 2017. At the time of purchase I bought extra paint protection, also rust proofing and the extended warranty for 140 000 km. only to find out that the rust proofing doesn’t cover my back fifth door and brake lightbulbs are not covered by the extended warranty with only 71765 km at present.
I am deeply saddened of the fact that every time I visit the dealership I have to fight for something that I was told is included on my warranty. Furthermore, today that I went to the dealership for the seasonal service and to change the brake lightbulbs as indicated by the warning ⚠️ symbol , the warranty manager was nowhere to be found to discuss my issue and no other manager would speak to me. The person at the service desk was very polite and did everything in his power to assist me but he was instructed by someone that I couldn’t speak to, to persuade me of the fact that my extended warranty doesn’t cover anything I was told.Inspection on the vehicle indicated that I will need a new battery and replace the front brakes something that I would have ordered to be done since I was there but having this negative experience again I will definitely take my business somewhere else from now on .
PS: I forgot to mention that on my previews synthetic oil change the plastic cover of the oil pan was damaged loosing couple taps that held it in place and the dealership didn’t have the decency to replace two taps. Instead, they wanted to charge me extra leaving from there with a plastic zip tie holding the cover.
Thank you for your time and I hope this will reach some willing ears at your company because writing and complaining to Hyundai Canada two years ago proved to be a waste of time with absolutely no response on their behalf.
Sincerely
Bill Paschos

I always believed Hyundai excellent service , however why this year there were delay in delivering 2022 Hyundai Tucson , we have paid a deposit from April and till we did not revive the car , the distribution claims there is a delay from manufacturing is that correct or we have another issue with distribution, can you clarify ,

My 2002 Hyundai Santa Fe has 216,000 miles on it and still runs excellent can’t wait to 300,000 miles can’t wait till I can afford a new one

I have a 2019 Santa Fe that needs a new transmission. Can someone please tell me why the dealership has to wait for Hyundai headquarters to approve work that is covered under my warranty? I have been without my car for over a week. They keep telling me that they don’t have the approval yet. What is going on with this? If this is the procedure that you have in place then I think that everyone that buys your vehicle should be told this. From reading a review below I guess I’m not the only one that has been misled.

I bought a 2018 Sonata- the engine just stopped working (on a highway) I have spent 2000 on rentals while they very slowly decide to asses the car. If we have to pay another 3-4K. I have read so many stories exactly like mine. Engines just stopping/Sonata. At one point the original owner of the company was arrested for lifting 106 million. Good start. I wouldn’t drive these cars, obvi 💩👺👎🖖🖕👀

I have been unable to have my car (2021 Santa Fe Hybrid) service promptly. I am paying for a vehicle that I cannot use entirely; the warranties are very misleading.

My Nightmare Buying a New Tucson 2.0L Executive Auto from the Weltevreden Park Dealership
South Africa

On the 23rd October I emailed the above dealership that I wanted to buy a Tucson 2.0L Executive Automatic and and they replied that a salesman would be assigned to me. I arrived the next day and was introduced to Matt by Shaun Naude (the senior salesman). It was immediately evident that the salesman was not familiar with Hyundai products and kept referring back to Shaun.

I gave Shaun a list of the options I wanted like, automatic, grey colour, central locking, apple air play, aircon, immobiliser, leather seats, blue tooth, power steering, tinted windows and towbar. I was told that the colour I wanted was on its way from another dealership and it already had tinted windows. Shaun proceeded to order the towbar and I went for a test drive while they valued and examined my BMW 320i.

i was promised that the car would be ready on Saturday and arranged insurance for it. I arrived on Saturday morning to collect the vehicle and the salesman Matt was no where to be seen. Another salesman tried to phone him. Eventually he arrived and I asked him where my car was and he said they are bringing it around.

The car was finally, brought to the showroom and I immediately noticed it was dirty. Shaun said that it rained the night before, which was true, but why was the car dirty inside? It should have been parked at the showroom ready for my collection. Then I inspected the interior of the car and found that it had a cut on the rear seat. Shaun said he went through the car with a fine tooth comb to check everything! i decided that I would not accept the car and was continually begged by Shaun to give him a chance to replace the seat from another new car.

My mother who is 90 years old was in shock and I got into me old BMW to leave when I realized that it was no longer insured as the insurance was changed to the new car. I then decided to let Shaun replace the seat and asked how long it would take. He said about 2 hours so we waited in the showroom. Eventually, he seat was replaced and I went to sing the documents only to find that they were unable to print them and i would have to sign electronically to get the car. I was not happy to say the least. While we were waiting for the seat to be replaced someone introduced himself as “Tienie from Customer Care” instead of telling me he was the manager of the dealership. He apologized for the incident.

Eventually, we left and went to a nearby shopping centre to do our groceries and I noticed other Tucsons fitted with towbars at the parking lot of the shopping centre, only to find out that Shaun had installed a pirate towbar on my car instead of a genuine Hyundai tower.

I would not go to a Hyundai Dealership to order a pirate towbar for a half a million Rand car! So why was I not informed informed whether i wanted a genuine towbar or a pirate towbar? Shaun said it was the only one available at the time and it came from another dealership! really! then he and I ended-up at manager’s office where they tried to persuade me to have the pirate towbar swapped with that from another saleswoman’s Tucson saying she never used the towbar. Tienie said he would not have to fork-out for another towbar. At first I agreed, but soon after I thought to myself, why must I accept a used towbar when I had ordered the genuine towbar which I was charged for.

Why must I make all the concessions? I had already had to accept a rear seat to replace the torn one on the vehicle and now I was being asked to accept a used towbar, which by the way, was damaged. I paid for a new vehicle and not for a repaired vehicle. Who knows from which vehicle the seat came form and if it was installed correctly!

Then the manager, sent an email to his staff to to order the genuine towbar and let me know when it arrived so that they could have it fitted.

I took the car to the dealership to have it fitted and they kept dragging their feet saying that the workshop was fully booked. I eventually returned the loan vehicle two days later; a Hyundai i10, really is this the best they could offer me after spending so much money for a new car?

When I bought the car I was told it would take 3 to 7 days to register the car and after ten days the plates were still not ready. So when the car for after replacement of the towbar they were going to fit the number plates as well.
The temporary permit would have run-out 2 days later.

So I drove home with the correct towbar and started to put all my belongings bak in the car when I noticed that the chrome insert on the left passenger door had been scratched. I took a photo of it and emailed it to Matt and copied the Manager Tienie Potgeiter. I mentioned in my email that I hoped that that was not what I could expect in the future, when my car went in for service and was under the dealership’s care. My email was ignored without even a simple sorry and the I decided to contact Hyundai Head Office

It was so difficult to get through to them on Friday morning I had to hang-on for nearly one hour. After I told my nightmare of a story to customer care at head office, I was told that they cannot tell the dealership what to do. Great help that was!

Then I received a whatsApp message that their team would replace the chrome beading and redo the film on the windows which had pimples.

I am very sorry, Mr. Tienie Potgeiter but I cannot accept such unprofessional behavior from your dealership because your salesman that failed to inspect the vehicle properly in the first place and then tried to trick me by installing a pirate towbar and the service from your service department that failed to exercise proper care when my vehicle was in the care.

You will need to to supply me with new vehicle with the optional extras as I requested because I am not going to be the one who has to make concessions for the unprofessional behavior of your staff. You failed to follow-up after the first complaint, in order to make sure that your staff went the extra mile to insure that my ordeal was minimized.

I am not going to sign the form that I was treated fairly at your dealership etc. Your Dealership already has a bad reputation and a lot of my friends at the hospital have bad experiences at your branch. One of them even went on to relate to me that he took the car to your dealership for service and was charged for as such but all that happened was that his car had an expensive wash and that it was not serviced!

I an going to pursue this matter further and it will eventually end-up with complaint to to Hyundai in South Korea and all other media, like you-tube, face book and all my whatsApp contacts.

I am a very patient and accommodating person but after your lack of response to the damage of the car, that was the last straw …….

Why must I fall backwards to accommodate the shortcomings of your dealership?

Hellopeter is full of complaints about your dealership. I am not like the others that accept unprofessional behavior and I will leave no stone unturned until you supply me with a new vehicle with the options I requested, properly pre-inspected and pre-delivery serviced and then I will gladly sign your form that I am happy with the vehicle delivered.

Mr. D. Kritikos

worst service by Hyundai india dated 30.03.2019

I was one of proud customer of Hyundai creta 2017,

today my vehicle got damage while driving, i was trying to contact Hyundai India people and Plaza Hyundai people, but I was shock to see the service they are providing India.

All the phone number mentioned are either switch of or they were not picking.

I m relay surprise to see how Hyundai is on the top for there service.

Hyundai india has no hold over there dealer ,or we can say Hyundai India is least worried for there customer

dinesh kumar
8010727695

To whom it may concern:
I had been so pleased with my Hyundai experience when I purchased in 2012 that I upgraded to a 2015 Hyundai Sonata Sport in 2015. However, my last purchase was not as good as the first.

I have been so displeased with my Hyundai experience for the last four years. I have driven a Hyundai Sonata since 2012. I had a 2012 Sonata and upgraded in 2015 to a Sonata Sport. My first purchase was awesome with great perks. My second purchase was not so good. I purchased my second Hyundai from Wilson Premier in Ridgeland, MS. The service there sucks. The service department is so understaffed that it takes days and sometimes weeks before you can get a simple oil change. On several occasions, I got oil changes and they checked everything as ok. However, everything was not always ok.
(1) There were several occasions when I needed an oil change and I couldn’t get an appointment for at least a week. I started going somewhere else to get an oil change and would have to go back to the dealer to reset my service light. I was told on occasions that the next oil change would be on them, but they never honored any free oil change.
(2) I got an oil change and I told them that my brakes were bad. They told me that the brakes were good and I could drive many more miles on them. I called them the following day because I could hardly drive the car. I was told that a rock may be stuck in it and to bring it back. I had to take the car back to the dealer and it was there all day. They later told me that the brakes were to the metal. I got pissed and took my car elsewhere to get brakes. I could have easily had an accident and it would have been their fault.
(3) I got an oil change and told them that my car was shaking. At this particular visit, I also got an air filter. I was there at least two hours before they told me that they had no air filters in and someone from Auto Zone was bringing one. Now bear in mind, the filters at Auto Zone are only $18. However, Hyundai still charged me $36.95 for the filter. They would not give me the Auto Zone price. After that, they told me that everything else checked out. I called the following day and asked if they rotate tires during an oil change. They told me, “no, that’s a different service”. I took the car to another shop and was told that two of my tires had knots and a third tire was wearing from the inside. Again, I got pissed and let another shop replace my tires.
(4) I reported back in January 2019 that my antenna cover came off the car. I think it may have flown off during my commute to work. I contacted cooperate and spoke to Brandon (714) 965-7080, case# 14767901. I had read up on this issue and clearly it’s a recurring issue with these vehicles. He called me back in five days and stated that they would NOT assist me with a replacement. I have been riding around with plastic over the antenna to prevent any other damage. I contacted my dealer and was told that only the cover would cost $203.00 and the labor is $287.00. I feel like the labor cost is extreme. Matt, who is in the service department at Wilson Premier in Ridgeland, MS, sent an email on my behalf to ask for assistance again. At this point, they decided to buy the part but I would have to pay for the labor. I feel like the labor cost is way too much. I asked Matt if the labor cost could be discounted and he stated that the general manager said no.

I have had many people ask me about my car and if I like it. I initially loved my car. It’s very spacious and has a lot of cool features. However, I swayed them from buying one because the service sucks and the perks are not that good anymore. Also the parts just fall off and no help is out there. I will not buy another Hyundai or recommend one to anybody again. I will also start going elsewhere to get services done to my car.

Hyundai Public Relations Department
March 15, 2019

Sirs:

I have tried to get help in my personal search, for when I served in Korea in 1953.
I wrote to your Embassy and even your largest newspaper, thinking they would be glad to assist me. This would be a wonderful public interest story, and it would bring honor to anyone helping me. But nobody ever had the courtesy to send me a reply.

It was suggested by my Hyundai dealer, here in Brooklyn, NY that Hyundai PR Department in Seoul has a fine newsletter for all your employees and friends – and you may want to include my search it in your next edition.

I am 87 years old. In 1952-1954 I had the honor to serve in the Unites States Army. I was a corporal in the infantry, fighting all over the hills and mountains – especially “Pork Chop”, where I was wounded. But I healed and was returned to my company to continue active duty.

I loved your beautiful country, and wept for what ravages it was undergoing. The KATUSA in my company (Company L, 17th Infantry) were wonderful people and we became friends. They taught me many words and expressions, and even dressed me up for some of your festivals. I still have some old photos of that.

The cease-fire on was signed on July 27, 1954. A few weeks after that I was walking along a road not too far from Seoul, and saw a very little boy crying in a field – in several yards from the roadside ditch. I jumped that hurdle and went to him. He was about 4 years old, very skinny, and crying “etai, etai”. He couldn’t speak English, and was very much in pain. So I picked him up and leaped back over the ditch, to the road. And I anxiously waited there until a jeep with some officers came by.

I stopped them and explained what was happening, and asked them to drive us to the nearest medical location. They gladly did that, and left us off, there. I rode in the back, with that sweet little crying boy in my arms. It broke my heart. When we got to the medical post the army doctors examined him and said they were going to give him emergency treatment, and they took him away. I then had to return to my unit.

This was such a powerful experience for me, and I never forgot it. I felt very responsible and close to him. All these years I have been wondering about how that little boy fared, and what kind of man he grew up to be. Is there any possible way that you can publish this and find that out for me? I know that this is a very unusual request, but it would be so very much appreciated.

Thank you for these considerations. Gomawo,

Dr. Wallace Sife
1420 Ocean Parkway, Apt. 4J
Brooklyn, NY USA
Telephone: (718) 339-3592
sife@aol.com

An Article for your Corporate Newsletter

I had a Hydraulic Failure with my Hatchback , where the large Hatchback Fell on me landing on the Thoracic Area of my Spine and also on my Shoulders. As I was reaching in to get something. I was twisted trying to get to the inside release . I already since then had my first Shoulder Replacement Surgery on April 4th 2019 and the other Shoulder Replacement just 10 months later January 16th 2019 , 1o months apart. I also have this accident with the Hatchback , 3 Vertebrae Collapsed . I am so upset because I suffer having previous Spinal Surgery. To this present day , the Hatchback is not operating correctly. I have brought the SUV into service , but they cannot find to correct this HORRIBLE HATCHBACK, of which I am afraid of using . My sister was witness as I was trapped ,( not sounding funny ) but looking like a clam . I had to bend and maneuver myself while actually looking and seeing the entire Hatchback on me , then finally released the Hatch. To this day , all I can say , this one time accident malfunction should never had happened. It only takes 1 time . Imagine if a Child or Pet was in the hatch , like children always like to help, well they would have died .I too could have died. People with any Hydraulic feature should be made aware of this feature .It’s all on record , this was in November 2015 with my 2008 Veracruz , I cannot afford a new car so I must continue using this car. I only have approx. 66,000 miles on a 11 year old car . Owning a SUV that you are afraid of and always reliving that terrible night is a God Aweful way to live. That is why my mileage is so very low. Most people enjoy the vehicle they own , but NOT ME ! Thank You for reading , please help.

I had a 2016 Tucson I drove it to SC from SA and after 3 hours on the road the AC went out the air was not cold. When we got to SC and parked the car overnight the AC started to blow out cool air again while we stayed in SC which was four days we were driving short trips the whole stay. On our departure date after around 3 hours the cool air started to get warmer gradually until the AC no longer blew any cool air. The weather outside was cool so we lowered our back windows half way and that made the ride back to San Antonio comfortable. The next day I called the service department at World Car Hyundai and they said a recall for the AC may of been the problem and they made the appointment. I specifically asked them to check the system out and not to depend on the recall item.
I got the car back and it was cooling. The next month was had to drive six hours to attend my wife’s nephews graduation celebration. The temputure outside was aroud 102 after 350 miles driven into the trip once again the ac started to blow warm air. We couldn’t open the windows it was to hot outside. We made stops at every gas station we saw to cool down along the way.
well the next day the air was blowing cool.
Once we started our trip back home which is a six hour drive at around 355 miles into the trip once again the air stopped blowing cool and only warm air was blowing. The temputure outside was 104 once again we stopped at all gas stations to cool off.
When we got home I ask my wife to lay down and rest. that was around 4:30pm at around 7:30pm she said she wanted to go to the emergency room her heart was beating so fast it felt it was going to explode. Once in the exigency room. She was wheeled off and was treated by a cardiologist and some other specialist the stated the heat she suffered in the car ride caused her to have a heart attack and were trying to determine the level of damage her heart suffered due to the heat she had to withstand during the car ride.