Where is Hy Vee Corporate office Headquarters

I was robbed in the grocery store.
They took my wallet. I had everything in it. I would like to see the video.
To see what I did wrong.

I’m a loyalty member of the Hy Vee on 95th & Antioch in Overland Park KS & my pharmacy has been saying they are out of my 10mg/120 ct. for the last three months. When I talk to one pharmacist who says they have the med & when my doctor sends the script another says it’s on backorder?
I called another Hy Vee on 103rd & they have it & not been out?
I called your communication dept.& made a complaint & now I’m emailing you to help me to find out why a Hy Vee pharmacy would not be telling my doctor & I the truth. Considering this as medical malpractice if my pain med is being withheld & everyone else in my area has this exact med & quantity. My doctor & medical insurance is also trying to get answers from Hy Vee.
Will corporate be able to help us with this nonsense!
Can you see why we feel there is something, possibly unethical going on with this one pharmacy & may need to be contacted by the authorities!

The Hy-Vee pharmacy located in Albia, Iowa needs some serious help! I understand that employees want days off and weekends too. However I would strongly suggest hiring more employees and STAYING OPEN PAST 1PM ON SATURDAY AND STOP BEING COMPLETELY CLOSED ON SUNDAYS! I waited in line today fir my medication for 15 minutes and there were 9 people waiting behind me! 2 weeks ago, I waited for 45 minutes for a script that had been filled and sent a notice that it was filled already as well! I know that if there is a competitive pharmacy in town that Hyvee pharmacy makes it mandatory to be open on Saturdays and Sundays. Why would it not be mandatory in a town where there is no other pharmacy available? I know 1 thing, if any competitors come to town, I will be switching pharmacies! And I have to note that I like all of the pharmacy employees in Albia and it is NOT about them! It is about Hyvee being cheap! Wake up Hyvee, you ARE REPLACEABLE!

Hey I have posted numerous complaints on your hy vee contact us website. Then I receive an email that says I will be contacted directly by the store and I do not get a contact. Hy vee has let me down . You don’t get a helpful smile you get crappy blues music walking down the isles.

I first wanted to say that I am, was, a loyal HyVee customer and have shopped at the Urbandale location for over 30 years, even after we moved to Grimes, spending at least $1,500 a month. The problem is the Pharmacy. I have epilepsy and take 2 medications to control my seizures. On Sunday I ordered a refill of one of the medications knowing I would run out on Tuesday evening. I was told they would contact my doctor for the refill. On Tuesday I call and the reply was “your prescription is being filled”. A few hours later I received a text stating your prescription is ready for pick up, this was not the prescription I needed. Calling the pharmacy last evening I was told Mercy computer system was down and could not refill my seizure medication. I just don’t understand why they could not call them, fax them or at least call me, knowing this is a very important medication. The pharmacist stated “what, you expect us to stock every medication there is” NO, but at least have the medication that a customer has been getting at this location for the past 5 years and is extremely important for your customer’s health. The pharmacist said I need to order my medication a week to 10 days in advance. I have tried this but was always informed this cannot be done because this med is considered a narcotic and I needed to wait 3 days in advance, which is why I ordered it on Sunday morning. I have been 2 days without my medication…which is not good for someone with epilepsy. I feel horrible, due to the withdrawal, anybody who takes seizure medication knows what I am talking about. This is not the first time your pharmacy has messed this up with this med. The last time was even more disturbing to me than this instance. Now I have to find someone in Des Moines with my medication and get my neurologist to send new prescription sent to them, once I find a place. A few years back your pharmacy actually seemed to care about people, now it seems as though the staff behind the counter thinks of their position as “just a job and don’t bother me with your prescription problems”. Horrible!

I find my visits to Hy Vee are becoming more unsatisfactory with each visit. Taking the supply chain into consideration, it is becoming more and more common place to leave without the things I came for. The employees seem clueless to what is in the ads and where things are. And more often then not, the things advertised are out of stock. And the month of coupons that come in the magazine are a waste of paper. That stuff is NEVER there. The online shopper carts are always in the way and block the merchandise. And the employees doing the online shopping are rude and frankly disengaged. I use Hy Vee mainly for the pharmacy, pet food, and if I’m too lazy to go to ALDIs. I know a lot has changed in the world today, which is more and more reason to keep the Good Old Hy Vee around. I’m quick to compliment a helpful smile as I so rarely see them any more.
Monica C. Vandenberg

I WANT TO COMPLAINT ABOUT YOUR STORES CLOSING THE BOTTLE AND CAN REDEMPTION CENTER AT 6PM. I UNDERSTAND EACH STORE SETS THEIR OWN HOURS. BUT WHEN CUSTOMERS DO NOT GET OFF WORK UNTIL 5PM THIS DOES NOT LEAVE ENOUGH TIME TO TAKE CANS AND BOTTLES BACK TO THE STORE. BOTTLE AND CANS REDEMPTION CENTER SHOULD HAVE THEW SAME HOURS AS THE CUSTOMER SERVICE DESK. I AM A VERY DISSATIFED CUSTOMER. I WAS GOING TO TAKE BACK SOME CANS AND BOTTLES, THE STORE ON ARMY POST ROAD HAD LOCKED THE REDEMPTION CENTER UP AT 6PM. THIS IS WRONG, CUSTOMERS WANT TO SEE A CHANGE IN THE REDEMPTION CENTER HOURS, AND HAVE THE SAME HOURS AS THE CUSTOMER SERVICE DESK.

what the hell is wrong with your company? you have to really search just to find the ads, city, state ect every time I try to look you up. Then having to search through 17 pages instead of just on one page to scroll down . I don’t understand what you are trying to do except loose customers. You have made it so difficult, I had out of town company staying in downtown they had to call me at work to figure how the hell to get to your ads so they can stop on their way out of town, they don’t know streets or locations. You keep changing what works must be the younger ones that don’t have any common sense doing your ads, and no mailers AGAIN. If we have to continue to put in state and location and sign in each time we will not shop at your store or any hyvee. thank you

My communication today is unfortunate but necessary and I do so with hope that Hy-Vee management will take notice and more importantly take positive action with regard to my concern. Please note, I am not in the habit of leveling complaints, and would much prefer handing out compliments when merited, however, this encounter is one I cannot ignore and is regarding Cashier: xxx, #0063,13:36: 29 27Apr2022, at your Westlakes store, WDM, IA. To be clear, your cashier is rude, unpleasant and in need of coaching. To explain further I am a regular customer at your Westlakes store. I purchase my family’s groceries here and spend a sizable weekly sum. It appears apparent that “a helpful smile in every aisle” is no longer Hy-Vee’s trademark, as customers are now accustomed to dodging vendors, and employee shoppers who rarely smile, or even acknowledge us, or show courtesy as we patiently wait to pass– this has become the “new normal”. These things I can deal with, however I will not be silent about your cashier xxx. who is perceived as “unacceptable” not only by myself but others who preceded me in line. Please allow me to explain. On April 27, I visited Westlakes HyVee and as it became my turn to check out, Ms. xxx. offered no greeting at all. She failed to look up, she did not ask me about my shopping experience, nor if I located all that was needed, nor did she ask about my fuel saver card. When I kindly requested paper as opposed to plastic, she replied (most unpleasantly) that she is “not responsible for packing, and I should address the grocery packer.” I did not, however the young man who was packing acknowledged that he would handle my request. During that same time frame, another Hy-Vee employee (a gentleman) moved and relocated my grocery cart, which held my purse and my wallet, into the larger aisle, so he could pass and get to the checkout register next to me. This would not be so concerning if he had moved the cart (and my personal belongings) back to me, when finished and with a simple “excuse me”… but, he did not, and I preceded to retrieve my personal belongings before paying for my grocery order. Long story short, and after giving this matter some thought, I admit I am disappointed and frustrated with Hy-Vee. I expect more from you than being treated with such careless disregard. I hope this communication is received with empathy and with the knowledge that this Is Not Okay and with hopes that some level of consideration be given.
Finally, I will let you know this same email communication was sent on 04/27, c/o the Westlakes store director Jason Sheridan by using the email address printed on the bottom of my store receipt. to date, I have received no response.

For over 22 years I‘be been a loyal customer. Today I went to pickup my order from the Lenexa store to be told pu was being discontinued at that location..not only will it be more difficult to get to another store in bad weather but it’s going to put some employees out of work! I cannot begin to tell you how upset I am with this Corporate (?) decision. I’m sure I won’t be the only good customer(at least $200+ per month) seeking a different store … so disappointed ☹️. I’m fully aware of your delivery option but don’t trust that you won’t eliminate that too😡

Just wanted to let you know I absolutely love your new commercials highlighting your employees with the “everybody is perfect” song. Really uplifting!

I was at a store in New Year’s Eve but walked out. I realize mentally ill need to work and have a place in society and agree. They also need to be able to present themselves and the company properly. I was ready to checkout and had to leave everything behind cause the body odor was to strong. I had to get out and get fresh air before I started to vomit. I don’t understand how you can honestly sell your products with this happening. For me it’s a complete turn off. Thought I’d if they can’t bathe then they more and likely do not wash their hands after using the restroom. Sorry to say that I won’t shop at a hyvee store anymore.

It would be great to have a Hy-Vee in East Peoria, IL

I am so sick of the never-ending tweaking of the weekly ad. Does the right hand really not know what the left hand is doing or are they complicit? Does management just turn the hot-shot IT hackers loose and never make them justify making changes for no good reason? (It ain’t broke but let’s fix it anyway.)

The last version was much, much better. Now I have to sign in every time I want to looku at the weekly ad (checking the Remember Me box does nothing; no help at all). The last version recognized me immediately and when I clicked on an item, it went immediately to my list.

Now, when I click on an item to add to my list, I get some drop-down box that has anywhere from 2 to 4 steps to place the damned item on my list and goes into an endless Catch-22 circle.

And, when is some smart-ass going to fix the following? … If I accidentally let my finger rest too long on an item and the screen changes to that item alone, I cannot return to the ad where I left off. No, your idiot hacker sends me all the way back to the beginning of the ad and I have to scroll and click endless pages to get back to where I was.

(The penchant for meaningless symbols is very tiresome and worthless.)

I am a senior, a veteran, partially disabled and trying to exist on a fixed income. Back in the day I earned a BS in engineering and I have an IQ of 140+. Which is to say, I do not appreciate my time being wasted by needless changes that add no improvement, no clarity.

Thanks for your time.

Please pull those annoying :60 ads. I can’t hit mute fast enough. I’ll stick to my Aldi and local market.

i would love to see a Hy-Vee in my town Jerseyville Il we have 2 large spaces for lease an old walmart or an old shop n save. Please consider coming to our town. Thank you

Hello, my comment to you concerns the Mason City, Ia stores. I am very disappointed regarding Hy-Vee’s breakfast. My parents and I have been going to Hy-Vee for breakfast for a little more than a year. For about the last month, we have had to wait over a half an hour for our breakfast, and the breakfast that we receive has been very unsatisfied. Our meat is burnt, toast not buttered, eggs are over or under cooked. We use to enjoy going to Hy-Vee for breakfast. It’s very upsetting and disappointing. Starting next Sunday, we are going to find a new place to go for Sunday breakfast. Just thought you should know.

I am disappointed that HyVee is not mandating masks for customers!! I hope you follow Walmart, Target, Costco etc. I will
Safe shopping in your stores. Let’s help protect everybody to get this pandemic under control!!!

Hy-Vee appears to not care about well being of its customers and employees as it has failed to join the ranks of Wal-Mart, Costco, and other retailers in requiring customers to wear masks in its stores.

I have called the corporate office and expressed my opinion and informed it that I will no longer shop at Hy-Vee.

If you feel the same, you should voice your opinion to its corporate office at 515-267-2800.

Very dissatisfied with Hy-Vee. Normally, I do not go into Hy-Vee as it is cheaper else where. But this tops the cake. They can’t clean carts for our safety. As other stores clean every cart every time. Including Walmart, although Walmart has its own problems but they don’t give you rude comments when you ask them to wipe something down. The only reason I went in was to get milk my family needs due to my favorite Fareway was closed.
I am just done with the rude workers and snooty people who shop there.

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My question is in regards to the Distribution centers. The employees there receive zero raises etc for all the extra hours during this pandemic. All the extra hrs put in to get food out, the exposure from all the trucks rolling in, food from different vendors all over the country. They are given very thin makeshift masks and now will have temperatures taken upon entry. (Clearly if they take Tylenol prior to start) no biggy. If they register a fever, they are sent home.for three days. If they get sick, they aren’t furloughed or laid off so they’d be eligible for covid benefits. They have to give up pay or use vacation time. This really puts numerous at risk, knowing others won’t report being sick because they’ll lose pay. They’re told they aren’t on the frontlines soooo…zero incentives for getting the job done during an economic shutdown. Smithfield and Tyson’s are having plants shutdown due to covid spread. All it takes is one person. Counterproductive all the way around. 🤔

I saw on national news instructions on how to make a Face Mask. I have “Face Mask Instructions” that I can share with your or your customers. I can e-mail this for you to share.

Not Happy that you are getting rid of Market Grille with sit down dining, for Wahlburger’s and ordering food through a kiosk. Once this change is made to our local Hy vee we will not longer be going there. People like to be able to sit down dine and have the interaction with live people. I would imagine you will lose a great deal of busy with this move. You have lost ours for sure.

You can also visit my facebook for some pictures of the damaged rink and my team and future goal. Ryan Grimmius

I’m contacting you representing the kids that I am blessed to know and coach hockey in Brandon SD. Brandon community is something special having purchased a home here a few years ago. The community is where we wanted our kid to grow up great people anyway the Brandon Valley ice cats need donations so desperately. We still play on outdoor ice and have to try to scrounge whatever we can find which mostly is 6am in the morning which means these kids are there by 5:15am. I seeking help in anyway to get to there dream of having there own sheet of ice that doesn’t get swept away by another flood like last spring. Our boards are now dangerously damaged but it’s all they have. For instance my stick even got cought in one of the gaps in the boards and I speared myself in the stomach good. It isn’t safe! But anyways I hoping you can help these deserving wonderful kids out you can donate by website Brandon Valley Ice Cats or you can contact me and I can help see it through anyways with a little help and a coach that’s driven to be the elite team in Sioux Dakota we can do this. It’s a sight to behold watch this coach give the kids the knowledge I now I can give them to be the best in SD. Please do what you can since as I am aswell thank you HY VEE and seeing the importance of family and community

Just a customer who gets all his medicine and prescriptions for my diabetes at Hy-Vee Pharmacy in Parkville Missouri. It would benefit Hy-Vee and other patience customers if when they text for medicine to be picked up if they would include abbreviation for what the medicine is like CVS does this wood stop calls to the store to ask what is the medicine being picked up. Thanks John

I have been going to the Madison Wisc. Store since it opened and the pharmacy also have had great service until recently when the staff at the pharmacy changed. I have tried to be patient for three months but the new management is not a good fit. I feel she is just full of complaints and excuses. I am disappointed with having to wait for a call back and when try to talk to her I just get I can’t find anyone or I am so busy.
I started going to Hy Vee even though I have a Walgreens right behind my house and I love the fuel savers.
Hopefully you will check up on the pharmacy and see if you can fix the problem.Thank you.

This is bad information. This the address for their West Des Moines #1 store. The correct information for the corporate office is:

5820 Westown Pkwy, West Des Moines, IA 50266
West Des Moines, IA 50266

hy-vee.com

(515) 267-2800

I have a real problem with the pharmacy in your Ankeny store. It seems you get prescriptions filled from a central location. Your pharmacists no longer fill them in your store. This is ridiculous. They have screwed up several of my prescriptions, always causing me to make a second trip in to the store. I live out of town. This is a real inconvenience and it costs gas money. One more time and I will be transferring all my prescriptions to walmart. Your fulfillment centers might sound good to you, but much customer service is lost in the transfer. Go back to the old way.

To whom it Concern:

I have a real serious concern regarding the Raytown Hy-Vee because I was at work Sunday September 22, 2019 and trying to bring in the pallet of banana and could not do my job plus the pallet fell over because of the whole between the Produce Cooler and the Salad Bar Prep area that has been their more than 2 years and has yet to be fixed. Because if this I also hurt my back as much can’t do my jobs as I have done for 10 yrs giving 200 % of myself at Hy-Vee please forward this on to the Head Guy or Lady over that region because I have a Lawyer on speed dial if I get hurt because of this problem that has been and ongoing issue in the Produce Department. Please have someone address this matter and fix the whole that is between the produce & salad bar prep area

Hy-Vee in Red Oak needs to stock more items not remove what people like it has so much wasted space. It is getting so bad that items that are in sale and etc workers have to explain trucks have not arrived as schedule not once but several times. I like to shop local but this store does not stock a lot of items anymore. Why is Shenandoah well stocked with many items. As you know Red Oak has closed lot of stores are you next. You are showing the signs of closing a store.

how can i become a supplier to hyvee?

I was at the HyVee on SE 14th and Park Ave a little bit ago and noticed the Cereal Truckload Sale 5 for $5.00. I selected 5 boxes and went to pay for them. When the cash register rang up a total of $11.00 I pointed out the 5 for $5.00 sign. The clerk called for a manager. When the manager showed up she said that all 5 had to be by the same manufacture. It DID NOT show that on the sign. It said must have 5 in basket. I left the store and the cereal there. I have been shopping at HyVee for more years than I can remember and this trip has really upset me to the point where I am going to try to find someplace else to do my shopping. I know that HyVee won’t really miss me, but that’s ok.

I have been using Hy-Vee brand creamy peanut butter regularly over the past couple of years and our family likes it. Unfortunately, the last 40 oz. jar that I purchased at Hy-Vee in Cedar Falls, IA had so much oil sitting on top that when I pulled off the inner protective seal, the oil went all over the counter and myself. Instead of pouring the rest of the oil off (bad decision on my part), I stirred it back into the peanut butter thinking that it might be dry without it, and now I have a jar of runny peanut butter. Don’t know if it was just a bad batch or what, but now I am leary of ever purchasing your store brand peanut butter again. The code printed on the jar reads as follows: BEST BY AUG/21/2019 TA8233A 04:08:24.

My name is Nan Kloberdanz, I am rather confused, I feel bad and need your help. I am trying to help 3 children whose father was in an accident, he was paralyzed and sent back to Mexico for treatment, he will not be returning.. Two weeks ago these 3 children lost their mother to “Breast Cancer”. They have an uncle who is single but no one else to care for them.. I went to the Hy Vee Headquarters to ask if it would be appropriate for me to ask Hy Vee for a gift card to help these 3 children with buying some groceries. A representative from Hy Vee called me, he was very nice but I am so confused about who from Hy Vee I need to talk with regarding my request. I have the story of these three children so people can read it. I am just trying to help Dr Tom Ahart and his wife with this endeavor as these children attend school in the Des Moine Public School District. I need your advise on Hy Vee’s Policy regarding this issue. Thank you so much!! I will look forward to hearing from a Hy Vee representative.
Sincerely,
Nan Kloberdanz
779-6286