Where is Hughesnet Corporate office Headquarters

Hughesnet Headquarters Address and Contact

Hughesnet logo
  • Address: 11717 Exploration Lane, Germantown, MD 20876, USA
  • Phone Number: +1 301-428-5500
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: 8,000
  • Established: 1971
  • Founder: N/A
  • Key People: Pradman Kaul (Chairman, President and CEO)

Hughesnet Headquarters Location & Directions

Hughesnet Headquarters Executive Team

Name

Title

Pradman Kaul

President and CEO

Adrian Morris

Executive Vice President, Engineering

Grant Barber

Executive Vice President and Chief Financial Officer

Paul Gaske

Executive Vice President and General Manager, North America

Ramesh Ramaswamy

Senior Vice President and General Manager, International Division

Dave Zatloukal

Executive Vice President of Service Delivery, North America

About Hughesnet, History and Headquarters Information

HughesNet is an internet service provider company which provides internet services at affordable rates and blazing fast speed in United States. The headquarter of HughesNetis in Germantown of Maryland in USA and it is a wholly owned subsidiary of EchoStar. The company was started in 2006 with few members and now it has around 4000 employees working in the company. The HughesNet is known for its ultimate fast speed, built-in Wi-Fi feature, and the use of next gen architecture of the service by using advance technologies. There are various plans of this HughesNet such as Unlimited Data, Bonus Zone, and Data-saving features which makes it unique. One can buy internet services from the HughesNet either by directly calling them on their contact number or by ordering online. If you are nearby to the Germantown, then you can also contact the headquarters. For a limited period, HughesNet is providing free installation of internet connection.

Hughesnet Headquarters Photos

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  • Tina says:

    We’re having the same problem with them!!! Does anyone have a number or something I can do to get my service cancelled

     
  • Playerkim says:

    cancel my hugesnet cost to much think everyone are made of money you charge me 96.10 and i see it for 64.99 kick my ///////////////////////////////////////////////////////////////////////////// good bye

     
  • Playerkim says:

    you guy suck

     
  • Christopher Neathery says:

    Worse internet service on the planet. Theives and liars all. Where can I get on the class action law suit?

     
  • Samantha barnes says:

    Service is good, for most part the actual customer service is good too. We have been with HN for going on 2nd year, have loved it but something is wrong with our service recently. It’s been eating all 75 gigs up in few hours everytime we get them. Have spoke to many CS agents, and many supervisors, they all try to help but nothing’s working. Still same issue, gigs just vanish out of nowhere. Just want it passed to someone higher up to see if someone can see what’s going on. We just want it to work properly, like it has up until a month ago. Someone please reach out to us. Last supervisor we asked to give us someone higher up, just hung up. Nothing left to do but cancel. Just need someone in charge who can help

     
  • Deb says:

    I ordered this service for my Grandchildren and reception is horrible it stops in a movie doesn’t play and it’s all horrible and will b calling them to cancel … Don’t order from these people

     
  • charles says:

    Been hold on the phone for over an hour waiting to cancel my contract with them. I wish they had an office near me. Terrible way to treat customers and I will never deal with them again

     
  • Patricia Condiotti says:

    I have tried to cancel hughes net service for 6 months…. they NEVER provided the service I was told I would receive…. I cancelled within 6 months but still get the bills and told I owe cancelation fee…. THE SERVICE I WAS TOLD I WOULD RECEIVE WAS NEVER DELIVERED. I do not appreciate the service of our techs and how I have been shifted from one person to the next …… just to cancel service. This has been anything but professional. This has been the worst experience from any internet provider EVER!

     
  • ray brown says:

    I hope this reach Paul Gaske office. I had had trouble with Hughes for months. I called and the initial representative ask all sort of questions and can not help. If you ask for a Supervisor, it never happens for I have been put on hold over 7x and spend near 40 mins and no one takes a call. Please get in touch with me to either get my service working correctly or cancel so I can find a better service. Ray Brown

     
  • Rhonda says:

    On December 15th I lost service due to the dish disconnecting from my roof. I have called several times and have had three appointments all of which have been canceled by the service technician. In my opinion, this is unacceptable to ask a customer to wait over one month to have this problem resolved.

     
  • Nicholas Haynes says:

    I am selling my house. I’m trying to obtain boxes to return equipment. Your rep will not send me the boxes until I cancel the service. If you’re not aware, my home isn’t sold until settlement. Why would I cancel service prior to actual settlement? Once it settles, I will be traveling for an undetermined amount of time. I will not have an address. If I don’t get the boxes ahead of time as requested, I will not be responsible for the return of said equipment. It’s real simple, send me the boxes and you get your equipment, if you don’t then I won’t. There are such things as extenuating circumstances, this is such a case. I will also keep this a proof of putting my request in writing since it fell on deaf ears with 2 different employees.

     
  • LJD says:

    They were quick to install a gigantic dish on my roof without informing me that was their method of reception. They were quick to get access to my bank account. After the first month we realized due to the poor quality of data reception that this wasn’t going to work. We were getting less than 5MBS regularly and usually closer to 1 or 2 (Should have been 40MBS). In fact, somehow we apparently used up our data package after 28 days and they told us they throttled the service down to a crawl. We didn’t notice the difference. So we cancelled. We got the “You owe us $400 early termination speech” and spent a lot of time educating them that there are two sides to every contract and since they cannot meet the obligations on their side, then they should pay US back. That would never happen but we managed them to waive the termination fee (how nice of them…) A box was supposed to show up last week and still has not arrived, and HughesNet is now threatening with another $300+ fee to get their crappy gear back. I am not a technician but am now responsible for pulling a 100+ lb. satellite dish off a 2-story roof in the snow. They said they would do it for another service fee. Totally disappointed with this company and its greedy practices and low standards. HughesNet was a HUGE disappointment. Look at the previous comments before you consider starting to deal with them.

     
  • none says:

    I have nothing good to say about hughesnet except they have idiots for support people

     
  • Tammy Wheeler says:

    I will be seeking arbitration for charges after cancelation

     
  • Tammy Wheeler says:

    I would be interested in joining the class action suit

     
  • Tammy Wheeler says:

    Sold our house and canceled my servie in July of 2021. They did not cancel my service and continued to bill me. I called in October and they told me they didnt cancel my service because I refused to listen to the options for keeping the service. I agreed to pay the canelation fee, but not for the months I did not live in the house. They charged me for the equiptment even though they never sent the return boxes. I will be filing a complaint with the West Virginia Attorney Generals office of consumer protection.

     
  • Shane says:

    I already closed my account with them but they still have access on my bank account. They never send me a box to return the modem and out of nowhere they Automatically deducted me $315. Crazy

     
  • EGB says:

    There aren’t any – negative stars to give!

     
  • Nancy Sowell says:

    I enrolled into a service plan in January after being told that I couldn’t get DISHTV without Hughesnet. (Big Lie). Problems began immediately. Slow service , used up data when I was told that I had enough. It lasted less than a week. When I called, I got numerous excuses. Needless to say I cancelled my service with a large fee. Now when I tried to return equipment, there was no shipping label. I called customer service and was told that there was an agreement with UPS and they would ship it free of charge. Not true. I was lied to several times this just being one. Sorry excuse for a company.

     
  • Yvonna says:

    This has by far been the worst experience I’ve ever had. Since installation my wifi has not worked. I’ve had the modem replaced and all. I’ve called and sat on the phone several hours trying to find a resolution. I was even told by one of the techs over the phone that its impossible to stream using satellite. Another manager told me if the service isnt working it isnt my fault and I wouldnt be charged for cancellation, transferred me and the story changed. They theatened to charge $700 to cancel. I have not had one day of working wifi yet the money is still coming out of my account. I would also like to join this lawsuit. Please inform me on how to do so!

     
  • Sherryl says:

    I will add my voice to the apparently unending list of complaints against this company. Our bill has been wrong for the past three months and I have spent a total of 4+ hours on the phone (mostly on hold, listening to the same music over and over and over) trying to resolve this and other issues. Now they tell me they can’t refund the overcharge on my bill till the next billing cycle, a month away. I agree with the rest, don’t use this company. They are consummate scammers!!!

     
  • JayRay says:

    To keep them from taking money out of your bank call your bank and have them to stop payment on HughesNet

     
  • Judi says:

    We are selling our vacation home where we use Hughes Net for Internet and WiFi. I called customer service to find out what to do with our modem and how to cancel our service. I was on hold for 45 minutes. The person who answered said I had to talk to someone else, he’d connect me. Again I waited for over 35 minutes and then the line was disconnected.
    After reading the comments below about Hughes continuing to bill when they wanted to end service, I’m extremely concerned the same thing might happen to me.
    I will try calling one more time tomorrow. But I am not a happy camper and will certainly NEVER suggest anyone use Hughes.
    I’d be glad to join the class action suit too!!

     
  • Kiesha says:

    Have anyone got a positive outcome after there complaint with this Hughenet Company..I payed my bill on March 3rd of 36.60 due to credits applied. A new billed generated on the 7th on the 17th I called to make a payment and they stated I owe 86.20 due to a reversal payment from my bank..I called to verify payment with my bank and they stated that the payment came out via debt card with a confirmation number. I provided the confirmation number to the customer service rep but he didn’t acknowledge that they were wrong but stated that they will Credit my account the 25 dollars..But that’s not all on March 3rd the previous manager gave me a 30 dollor credit for three months due to incontinence issues and ongoing problems with this account/company..Note that the attached 25 dollars kicked this credit out and they want honor the previous credit..They want admitt that they were in error and want me to pay full price before applying the credit..I told them I was canceling the service and they transferred me to DISH..WHAT

     
  • steven graham says:

    customer service is uniformed and has been of no help

     
  • Not going to be a victim of robbery says:

    WARNING:
    NEVER EVER EVER USE HughesNet!!!
    Not only does their customer service suck, but we just found out they robbed us by taking more monies out of the account than they should have…
    Guess we’ll be spending more money in a court room & pressing charges for the fraud & theft by their installer/salesmen…
    They had no problem taking the money for a service we couldn’t even use… They did offer to give some of it back…
    Well, that wont work

     
  • Etta jones says:

    I have tried several times to get my issues fixed. I have talked to your technical personnel and told them my problems and they have said I had no problems. They made the mistakes but refuse to acknowledge they made them. They are saying now if I want help I have to pay for it. This is very sorry work ethics. I made a promise and I usually try to keep my promised a big company should try to keep theirs. If you look me up you will see i am an elderly person on a fixed budget. If you can’t fix this please let me know so I know you don’t care and our contract is broken and I can go to another company. Etta Jones this is not my email because of your tech support did not do as they promised

     
  • Leslie Cameron says:

    Hughesnet ran my credit without authorization as I was browsing plans for my grandchildren. Equifax sent me an email less than 8 hours later to inform me that a hard inquiry had been made from Hughesnet. This was not authorized and my SSN was NOT provided. This dumped my credit rating by 88 points and I am very angry. I left a message to corporate. I called a local store which told me that only Equifax could remove it and equifax told me only Hughesnet could remove the inquiry that was NEVER authorized. Please help me to find a resolution. SOMEBODY.

     
  • david johnson says:

    hughesnetworking systems are ripping people off of their hard earned money. and holding their credit cards hostage knowing that the payment was received by the consumers. and their are all kinds of hidden fees that hughes net is not telling the consumers about.

     
  • Denise L Padgett says:

    ATTENTION PRADMAN KAUL AND ADRIAN MORRIS!!!
    YA’LL FAMILIAR WITH USC TITLE 15, CHAPTER 2, SUBCHAPTER 1- FEDERAL TRADE COMMISION , SUBSECTION 45b(d)(1) ENFORCEMENT BY COMMISSION, (1)UNFAIR OR DECEPTIVE ACTS OR PRACTICES???

    USC 15 57a(a)(1)(B) AND USC 15 45(a)(2)- FROM THE FEDERAL TRADE COMMISSIONS ACT??

    IF NOT, YA’LL ABOUT TO!!!

    I’VE HAD YA’LL’S SERVICE SINCE FEB OF THIS YEAR(2019). WAS SOLD TO ME DECEPTIVELY, TELLING ME THAT YA’LL’S SERVICE WAS UNLIMITED DATA WITH NO CAPS. TO THEN SELL ME 20MB A MONTH OF DATA, SAYING THAT IT WOULD BE MORE THAN ENOUGH…..THAT LASTED LESS THAN 1 WEEK,TO NOW HAVING 50MB A MONTH OF DATA, PAYING $178.00 A MTH. TO GET ONLY 2 WEEKS AT THE MOST OF SERVICE BEFORE IT CUTS BACK DOWN TO THE UNDER 3MBPS OF SPEED!!! I HAVE NOT SEEN THE 25MBPS OF SERVICE THAT IS …..LARGELY AND LOUDLY PLASTERED, ON YA’LL’S FRONT ADVERTISEMENT PAGE……..EVER!!! I HAD BARELY 10MBPS OF SPEED IN FEB AND SMALL PART OF MARCH. I AVERAGE,……AND I USE YA’LL’S LITTLE HANDY DANDY SPEED TEST ON YA’LL’S CUSTOMER WEBSITE PAGE……1.28 TO 1.35…OF DOWNLOAD SPEED……AND .28 TO .35………OF ……UPLOAD SPEED………..AND I CHECK IT DAILY.

    WE ENTERED INTO A BUSINESS CONTRACT, THAT YA’LL…GET YOUR EVERY LAST RED CENT FROM ME, MONTHLY, FOR ME TO GET…………….NOT…..WHAT…….WAS………..AGREED……..UPON….FOR THE SERVICE FEE, MONTHLY!!!

    ****THAT IS CALLED BREACH OF CONTRACT IN THE LEGAL WORLD, AND FRAUD UNDER DECEPTIVE BUSINESS PRACTICES****

    I HAVE REPORTED THIS………..SEVERAL TIMES…….TO BE TOLD, “IT’S THE WEATHER…..SORRY FOR THE……INCONVENIENCE….OUR SYSTEM IS DOWN……SATELLITE IS EXPERIENCING TECHNICAL PROBLEMS IN IT’S ORBIT…..HIGH VOLUME TRAFFIC”………YA KNOW…..EVERY BULLSHIT EXCUSE YA’LL HAVE TRAINED YOUR CSR’S AND SUPERVISORS TO VOMIT UP, JUST TO BANDAID A SITUATION AND GET THE CUSTOMER OFF THE PHONE AND SHUT THE HELL UP….FOR THE MOMENT!!

    YA’LL EXPECT EVERY PENNY OF YOUR MONTHLY SERVICE FEE, OR YOU’LL DISCONNECT SERVICE……WELL…..IN THE LEGAL WORLD………THAT’S AN EXPECTATION THAT GOES BOTH WAYS, AND THERE ARE FEDERAL CONSUMER LAWS THAT GOVERN THAT CONSUMER RIGHT AND EXPECTATION!!!

    CONSIDER YOURSELVES…………..
    OFFICIALLY NOTIFIED OF FORTHCOMING SUIT FOR FRAUD AND DAMAGES!!!

    I AM BEYOND DONE WITH THE LIES AND BLAH, BLAH, BLAH NICEY NICETIES!!!

     
    • Julie Frohner says:

      I can’t THANK YOU enough for this comment. I’ve had the same issues with HughesNet and I’ve only had them for 6 weeks (12/21/19). I have the 20MB plan with NO computers or TV’s hooked up. Only 2 smartphones using WiFi, and 4 days into a new month and HALF of my data is already gone. 25mbs speeds? What speeds? 99.9% of our content is always buffering. We live in a 5th wheel RV, so we are NEVER more than 10ft from the modem and not more than 25ft from the dish. I was forced to move 1 week ago due to catastrophic failures at the place I was at. I called CS and was told there was a $400 fee for breaking the contract BUT they could offer to suspend the account for 6 months and not charge me. They said they didn’t want to remove the dish and didn’t want me to send back the modem. Oh how nice, but what if after 6 months I still can’t use the service? Oh, there would still be the $400 fee. Ummm how about NO! Why should I be charged for breaking a contract now or in 6 months for a service I couldn’t even use on day ONE and CSR’s/supervisor’s that are as useless as nuts on a dog?

      Is there a class action lawsuit going on? Because I would really like to join it.

       
    • Daniel A Reuther says:

      please let me know how to join class-action suit
      reuther27@att.net

       
      • Robert says:

        If you find out the information for the class action suit please let me know. They have ripped me off and I has had to close my bank accounts because they are still charging me even though I do not have their service and they won’t stop. Texasghg@gmail.com

         
      • Yvonna says:

        Has there been any resolution yet?

         
    • Yvonna says:

      Has there been any resolution yet?

       
    • LJD says:

      Ditto!! ^^^^

       
    • Sandra Toenjes says:

      If there is a current class action suit against Hughsnet, then I would like to join as they have ripped me off for $1,000 with their lies.

       
  • Kathryn Mitchell says:

    I have had your WiFi sense Sept. It has never worked well. I have called many, many times and received many promises. None have changed the problem. Today someone was scheduled to come and move my dome to face and new tower between 8am and 11am. No one came. When I called at 11am to see what the problem was, I was told that a Technician came to my house at around 8am. This was not true. I was sitting in my living room waiting for them. I was then told that they would not be coming today and would have to reschedule. To say I was upset is an understatement. I called the Corporate Office. I was told they could not help me. I called the Technician office again and was told that they did not know they were to move the dome to a new tower. I have two different case number and have talked to countless people and no one in your company can do more than talk a good story. I just want the WiFi( I am paying for) to work all of the time, not just now then. I read about booster which I know your company has. I was told they would not work for me. I was told that they can not move the dome off my roof and not my yard on Thursday or Fri. by the Technician at the last visit. I am writing this letter in hopes that someone has the power to resolve this endless problem. I has tried to get in contact with Mr. Kaul the CEO but was not allowed to talk to him.If this problem is not resolved asap I will find a way to contact him.

     
  • david johnson says:

    I have been part of this company for a while I am a customer and this company really believes in ripping people off like myself and this company has been doing this for a while now threats has been made to me about terminating my service .I am being charged over draft fees by my bank due to you all company.

     
  • Amber says:

    I wish I was able to give Hughesnet 0 stars. Worst experience with a company I have ever had. I did an early termination and asked that they take my credit card info off file and send me a paper bill for the early termination. They decided to keep my CC info on file and charge my account $200. When I called to have the money credited back to my account since this was an unauthorized purchase and I had more important bills that needed to be paid first I was told there was nothing they could do and they would not return the money.

     
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