President & CEO
This place is overpriced and underserviced. Management is rude and run poorly. It has gone down hill since my last
visit 1 year ago considerably. The complimentary breakfast was completely bare minimum. The only fruit served was
bananas. (last time they had apples & oranges also) No bagels or pastry. Hot tub hours are 10 am to 10 pm instead
of opening at 8 am so guests have time to use it before check out at 11 am. (check in at 3pm) Nearly $300/night
for 20 hours? They overcharged the room by $45.00 when we arrived. My reservations clearly stated a lower price.
I went back to the office with my paperwork. After waiting several minutes for the Manager to review my reservations,
he reluctantly refunded our money with not so much as an apology. It was more like resentment refunding us. They never even thanked us for our business. (a must in any successful place!) The room itself had no towel bars in the bathroom, no closing curtain in the room. Only a white sheer that lets all the light in. No room darkening curtains??
Lastly, the blankets were horrendous. They were comparable to army blankets that were more like burlap sacks.
They were rough and scratchy. After staying at a wonderful B&B in Capitola the night before for the same price,
there was no comparison, like night and day. I don’t know how this place stays in business with management
like that. Replace them with people who know what REAL HOSPITALITY is! We were basically treated with contempt.
If it weren’t for customers, they wouldn’t have jobs! They are very fortunate and should be thankful to manage a hotel in a wonderful seaside town like Santa Cruz!
SIDE NOTE: The place is noisy with lots of passing traffic on Cliff Drive. Howard Johnson Santa Cruz CA
I made a reservation for 10/10/2018. The site that I used said that there was no fee for pets but, when I checked in I was told that they did not allow cats and was finally told that they had one room they would allow in at a cost of $50.00 per cat. It had no AC and the room smelled heavily of cigarettes. I have not been treated fairly.
Went to check in to a Howard Johnson motel in Burlington Iowa and as soon as we walked in the room it smelled of mold. The ceiling was falling down above the tv. Carpet stained beyond belief. People outside the room doing drugs in front of their own children. Also was charged twice for the room
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