Where is Houzz Corporate office Headquarters

Houzz Headquarters Address and Contact

  • Address: 285 Hamilton Ave
    Palo Alto, CA 94301
    USA
  • Phone Number: +1 800-368-4268
  • Fax Number: 909-987-6144
  • Email: [email protected]
  • Number of Employees: N/A
  • Established: 2009
  • Founder: Adi Tatarko & Alon Cohen
  • Key People: Richard H. Wong, Sheila Schmitz

Houzz Headquarters Location & Directions

Houzz Headquarters Executive Team

Name

Title

Adi Tatarko

Co-Founder and Chief Executive Officer

Alon Cohen

Co-Founder and President

Richard H. Wong

Chief Financial Officer

Sheila Schmitz

Editor

Nino Sitchinava

Principal Economist

About Houzz, History and Headquarters Information

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Houzz Headquarters Photos

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  • nope says:

    I will say that now restrictions are being lifted, I was able to get through to houzz by phone. It did take persistence but I got to a supervisor who took the time to review my emails and issue a refund. If you have an issue, await any future quarantine and do not go through email to try to resolve it. They resolved mine once they had staff to answer more calls.

     
  • nope says:

    I will never purchase another item from this company again. The customer service is horrendous. I have spent hours upon hours emailing some IVAN person who did absolutely nothing but email in circles to avoid doing the right thing. I purchased a blanket in February which smelled horrible and asked for an exchange. The exchanged item came “washed” it seems and looking used with still the same smell but slightly less of a stench. With the pandemic just coming down on my family and myself still recovering from a horrendous case of bronchitis in January which I’m told was undoubtedly COVID 19, I emailed the company asking for a return – this was within the 30 day return period. The only problem was I could not go to my local place to get a printout as I do not have a printer. I tried to call Houzz.com but consistently was disconnected. I did finally email customer support to get IVAN who told me I was too late to do the approved return and that he would check to see if someone would override his decision. A few weeks later, he said he would give me a store credit. I was not satisfied and after numerous emails back and forth and proof that I had authorization and just needed a label shipped to me, he said he would check on if they could get me a label. Now 3 months later, and so much aggravation. I get an email explaining that they will charge me $10 + for the label and that I’d need to print it. Garbage. this company is garbage. and to think that Adi Tatarko and Alon Cohen started this company because they were frustrated with architects. You have created frustration – I’ll be tweeting and facebooking and instagramming about my experience. And if I were you I’d fire IVAN. CHECK OUT THE NEXT REVIEW. Looks like this is how they operate. Buyer beware of Houzz.com.

     
  • Steve Marko says:

    Customer service is terrible, awful, absolutely inexcusable. I ordered a bookcase in good faith from Illinois. Full of manufacturing defects. The description was misleading and the bookcase is not as deep as we need, because of the misleading description. The door is cracked at the hinge; the stain is awful; not consistent, missed spots. I’ve been trying for 8 days to get an authorization from Houzz for a return with a full refund. No response. No, I’ve been waiting on the phone after trying to get through for over 1/2 hour with no answer, disconnected, in loops that never end. I won’t stop until I am satisfied, but no one should have to go through this kind of nonsense after spending over $1000.00 for a product.

     
  • Benjamin Limosnero says:

    I have been trying to receive help to have taxes credited from our account and have not been successful. I have called the extension given to me by a representative, called inbound with no answer, and emailed without any response for 2-3 weeks. I work for the Federal Judiciary and we are tax exempt. Any help is appreciated.

     
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