Where Is Hilton Hotels Corporate Office Headquarters

Hilton Hotels Headquarters Address and Contact

  • Address: 7930 Jones Branch Dr, McLean, VA 22102, United States

  • Phone Number:
    +1 703-883-1000

  • Email: development.americas@hilton.com

  • Number of Employees: 169,000

  • Established: May 31, 1919

  • Founder: Conrad Hilton


Hilton Hotels Headquarters Location & Directions

How to Contact Hilton Hotels Corporate Office

Hilton Hotels introduce themselves as one the world’s largest and fastest-growing hospitality companies with more than 6,400 properties worldwide, about one million rooms globally, acquiring more than 18 brands – all this spread across 119 countries around the world. 

With such a widespread network of the hotels and operations at the global level, the hotel chain has an enormous customer base and people willing to be a part of the business in one way or the other. Thus, they look for ways to send their queries, complaints, and feedback to the headquarters of the hotel.

The reason to contact Hilton Hotels must include the following:

  • To enquire about rooms and amenity services for a particular destination.
  • To enquire about various offers and discounts.
  • To get information regarding refund and reservation cancellation.
  • To get help in solving any issue or query.
  • To enquire about the membership policy and its perks.
  • To plan or book any vacation or event.
  • To register customer complaints or feedback.

In case of any such query or any other possible query, customers can contact Hilton Hotels and their headquarters in the following ways.

Ways to contact Hilton Hotels


Customers can send their queries via a written word to the mentioned address. The customer care representatives appointed at the head office will solve the customer issues in the best light. You can also pay a visit after scheduling an appointment at the head office. The address of their head office is given below:

7930 Jones Branch Dr, McLean, VA 22102, the United States of America

Phone number

Those who would like to contact Hilton Hotels are just one call away! Here’s the phone number to reach their customer care team that will guide the customers and help them solve their queries the best possible way:

+1 703-883-1000

Email Address

Another way to get in touch with their customer support team is by writing to them via email. Yes, the customers can write freely to the customer care email address to get any help, anytime! The email address is given below:



The given website takes you to the home page of the Hilton Hotels website. On the website, one can get all the information about the company and its services in twelve different languages. The customers must visit the FAQ page to get assistance solving a query or issue.


Hilton Hotels Headquarters Info & Photos

After reviewing multiple locations, evaluating multiple criteria, and checking the suitability of the commercial space, the McLean office was announced as the headquarters of Hilton Hotels in 2009. The head office enhanced the ability of Hilton Hotels’ workforce to seamlessly operate as a global company. The 11-storied building, spread across an area of 323,000-sq-ft is owned by the B.F. Saul Real Estate Investment Trust. One-third of the building is occupied by Hilton, which is adjacent to a Hilton-owned property, Hilton McLean Tysons Corner. 

Hilton Hotels World Headquarters Photo

Hilton Hotels Headquarters List

S. No.





Av Macacha Guemes 351, Buenos Aires, C1106BKG, Argentina


Costa Rica

Hwy 1 Airport Blvd, Alajuela, Costa Rica



Grusonstrasse 4, 60314 Frankfurt, Germany



233 Victoria Square, Adelaide, 5000, Australia


Saudi Arabia

3606 Northern Ring Rd Al Ghadeer District, Riyadh, 13311-6488, Saudi Arabia

Hilton Hotels Headquarters Executive Team


President & CEO

Nassetta joined Hilton Hotels in 2007 and is currently its President and CEO. He held the same post in Host Hotels & Resorts since 2000, where he joined as the Executive Vice President in 1995 and then became the COO in 1997. He is currently serving various boards and organizations like Federal City Council, World Travel and Tourism Council, The Economic Club of Washington DC, CoStar Group, Inc., Arlington Free Clinic, and The Real Estate Roundtable.


General Counsel

Kristin Campbell is currently serving as the Executive Vice Chairman, Chief ESG Officer, and General Counsel for Hilton Hotels. Before joining the company in June 2011, she worked at Staples, Inc. as Corporate Secretary, Senior VP, and General Counsel. She looks after Hilton’s global compliance, legal, and government affairs, and manages corporate responsibility functions.

Conrad Hilton


Conrad Nicholson Hilton was an America based entrepreneur who founded the Hilton Hotels. In his early life, he developed his entrepreneurship qualities when he worked at his father’s general store, which was partially a 10-room hotel. In 1919, Conrad first bought Mobley Hotel, which was a 40- roomed hotel in Texas. The hotel was a great business success for him ever, which motivated him to start the Hilton Hotel chain.

Name Title
Danny Hughes Executive Vice President & President Americas
Kevin Jacobs Chief Financial Officer & President Global Development
Katherine Lugar Executive Vice President Corporate Affairs
Matthew W. Schuyler Chief Brand Officer
Chris Silcock Executive Vice President & Chief Commercial Officer
Simon Vincent Executive Vice President & President Europe Middle East & Africa
Alan Watts President Asia Pacific

About Hilton Hotels


With the vision to lead the foundation of operating the best hotel in Texas, Conrad Hilton established Hilton Hotels on 31st May 1919. Acquiring more and more hotels under the Hilton Group and establishing the newly invented amenities like air-conditioning, the company became the first choice of travelers. Soon after the establishment, in 1943 the company became the first coast-to-coast hotel in the United States. In 1946, it formed Hilton Hotels Corporation and gets listed on New York Stock Exchange.


Hilton is an American hotel group that is celebrated for the fact that they are passionate about delivering exceptional experiences to their guests. They are famous for providing the best hospitalities ever since their establishment, providing the newly invented amenities, and setting up recognitions and records worldwide. For the company, their name is an abbreviation for Hospitality, Integrity, Leadership, Teamwork, Ownership, and Now.


  • -Conrad Hilton (the founder) was the first hotelier to appear on the cover page of Time Magazine in 1949.
  • The first-ever hotel to carry the Hilton tag was Dallas Hilton in 1925 – with the best amenities.
  • The first Hilton hotel with air-conditioning and cold running water was in Waco, TX in 1927.
  • Hilton hotels bagged 36th Forbes list rank for largest companies in the world.
  • Roosevelt Hilton in New York became the first Hotel worldwide to install a television in 1947.

  • David. Seems says:

    I have stayed here with my family several times in the past months. I seen three managers that are running this hotel in the ground. I watched them talk about guest. Disrespect other employees simple Disrespect. I have asked. All of there names individually. Contact me if you would like to know. If you sit back. You can hear everything going on. Somebody. Stealing. And management looking for someone to blame. Lots of problems with management. Here. Send undercover guest. And you will find out why everytime. I come here there are new faces. But the same. Rude management. There are a few hard workers there. Indeed. But they won’t be there long because of management I even called. To try to make a complaint on a number for hilton complaints that lady was rude. Hilton. What’s going on?

  • Ann Cioffi says:

    I am upset.. we were celebrating a birthday, I specifically booked the king room with a snack tray, and when I made the reservation, the person with whom took my reservation told me she would upgrade us to a “honey moon package” because I wanted the room to be special..
    we checked in, no snack tray in the room.. I called to the desk and he said he would send it.. all I got was a laundry bag with 2 bags of chips and a few candy bars and no drinks.. . I was promised fruit tray with Drinks and all kinds of snacks and wine..
    I called down again for my drinks and nothing came, when I went down to the desk, he handed me another laundry bag with 1 water, 1 coke, and one tiny bottle of wine..
    I gave up.. when I checked out I asked for the manager and all she said was sorry, we don’t have packages and everyone is in training..
    ok thanks for promising to make it special and then blowing it!
    I used to work for Hilton, I can’t believe it!

  • lola pearl says:

    I reserved a room in Temecula, Ca Home2Suites hotel asking for a two bed room (the hotel is new and really nice) I got a confirmation for a 1 king bed. I called and was assured that I could change when I got to the hotel. When I got there I was informed that the hotel only has 1 bed room and a pull out. When pulling out the bed we found mold under the mattress. Went down to manager demanding a refund of course denied. I called corporate and they spoke to Manager telling him to give me a refund. I saw him enter it into the computer and checked me out. It’s been a month, 5 0r 6 phone calls to customer service and I’ve not received my refund. In the latest call I was told that they were sending me a check and that would take a month or so. It’s ridiculous.

  • Dr.Faten Farouq says:

    I stayed at hilton dead Sea for the second night now checking out tomorrow .done massage at 5 pm with a Russian lady .upon check out I was short by a 1 jd. Out if the total 90 jd. I was surprised that she walked me to my room to have the 1 jd .!!!!!!!
    That was so irrespective. So rude .mistrustd and cheap.
    I won’t recommend the experience whatsoever !!!

  • Amanda Wickmark says:

    We were reassigned rooms after checking in, I picked a room on the app that was facing the park but they put us next to a playground with screaming children with no explanation or apology. The window was stuck open on our floor with no screen. The ice machine didn’t work. No apps on tv, just live television. There were three abandoned cars in the parking garage absolutely covered with filth- we wondered if they’re not being used for another business type. Men were standing around drinking near the parking garage entrance. There was a cinco de Mayo festival happening across the street and the music was blaring all weekend. There were weddings in the hotel all weekend. Trash from the wedding was still all over at 10am the next morning. Watched a man get kicked out of one wedding through the lobby. The bathroom doors have to be slammed to be able to shut, they’re warped or too big for the frame. Every room door that slams shut shakes the whole building. Then we had bugs in both of the rooms we tried. There was a swarm of ants in the bathroom in our first room and the room we moved to had dead gnats all over the bathroom, beds, and nightstand. We told the desk about every issue and they only apologized for the bugs. No offers to amend any situation other than to make us move to a room that still had bugs.

  • Dr. Parsons says:

    I stayed at the Hilton Chicago/Oak Brook Hills Resort & Conference Center for my niece’s wedding. I checked in on June 3rd, with two rooms. First, it took about 30 minutes to check-in with waiting to find rooms side by side, which I requested upon making the reservations. Secondly, after fighting traffic getting there, my room looked like someone had slept in both beds and wasn’t clean. So I had to go back to the front desk and the manager acted like nothing happened. After his condescending apology, when I prompted him about the inconvenience, he gave me 3 complimentary appetizer tickets (Did not have time to use them). Once I arrived to the second set of rooms, one was smoky like someone was constantly smoking in the room. My room was dusty, the iron was replaced and the drainage was slow. I asked to be “comped” for one of the rooms and I’m still waiting on the call!! The manager or the front desk manager never followed up. She said she would call my cell on Saturday, June 4th (the wedding day) but I NEVER received a follow-up call. So unprofessional!! I insist HQ look into this and comp one of those rooms. This was the worst Hilton stay that I have ever had. I’ve been a Hilton member for a while and very disappointed.

    Once I am contacted by customer service, I shall give you more information, ie., confirmation numbers, room numbers, etc.

  • Hossam abdelfatah says:

    my name is hossam abdelfatah I have pakage $544 include all tax by review my acount they charge me 581.59 and also 17.45 for international Fee Why is differeny?

  • Nancy Higgins says:

    I am not proud of being an honors member of this great hotel chain that continues to operate in Russia!

  • Jeff Mitchell says:

    I and writing to you regarding an unsolicited robo-call my cell phone which is listed on the National Do Not Call Registry, from your company, for marketing purposes. For confirmation of the cell phone number, you can look up my email address via Hilton Honors. I am a Gold Member of Hilton Honors The communication was unwanted, and was made without any express invitation, permission, or consent. Please review the information below, for the time and date information regarding the communication, and I can provide confirmation of the telephone number called being on the National Do Not Call Registry.

    Date of call: September 4, 2019
    Time of call: 12:05 PM Central Daylight Time
    Artificial phone number to appear as a local call: 210-728-1928
    Recorded message saying I was selected for a special offering from Hilton Hotels
    Pressed 1 and was transferred to a person named Sophia, who said she was located in Mexico Beach, FL.
    I was asked to confirm my area code, and I did.
    When I asked why the call from FL was coming from a 210 area code number, Sophia said she didn’t know because the call was transferred to her.
    When I asked for a way to contact her (phone number or email address) to follow up on the offering, she hung up.

    As you are, or should be aware, the Telephone Consumer Protection Act (“TCPA”) makes
    it illegal to solicit sales to cellular devices, via call or text message…

    47 U.S.C. § 227(b)(1)(A)(iii) states that:
    It shall be unlawful for any person within the United States, or any person
    outside the United States if the recipient is within the United States… to make
    any call (other than a call made for emergency purposes or made with the prior
    express consent of the called party) using any automatic telephone dialing system
    or an artificial or prerecorded voice… to any telephone number assigned to a
    paging service, cellular telephone service, specialized mobile radio service, or
    other radio common carrier service, or any service for which the called party is
    charged for the call, unless such call is made solely to collect a debt owed to or
    guaranteed by the United States;

    47 U.S.C. § 227(b)(3) provides as follows:
    A person or entity may, if otherwise permitted by the laws or rules of court of a
    State, bring in an appropriate court of that State…an action based on a violation
    of this subsection or the regulations prescribed under this subsection to enjoin
    such violation, an action to recover for actual monetary loss from such a
    violation, or to receive $500 in damages for each such violation, whichever is
    greater, or both such actions If the court finds that the defendant willfully or knowingly violated this subsection, or the regulations prescribed under this subsection, the court may, in its discretion, increase the amount of the award to an amount equal to not more than 3 times the amount available under subparagraph (B) of this paragraph.

    The statute provides that a person who violates the statute is liable for $500 in damages for each violation. If the court finds that the defendant acted willfully or knowingly (regardless of whether you knew about the TCPA), the court may triple the damage award. See 47 U.S.C. § 227(b)(3).

    By virtue of your multiple, unwanted communication, you have violated multiple provisions of the TCPA, and in so doing, exposed yourself to substantial statutory penalties. But, in the interest of saving all parties involved the time, trouble, and cost of litigation in federal court, I would urge you to accept this very equitable, one-time offer:

    Please send, made payable to me, certified funds in the amount of $3,000, to the address listed herein within five (5) days of your receipt of this correspondence. In exchange, I will release any and all claims related to this matter, and forgo any future reports, complaints or grievances to state or federal government agencies or authorities not yet made. If you do not choose to settle, I can assure you that I will do my part to help enforce the law as Congress intended and I will sue you for violating the law. Additionally, I may decide to seek class action certification in a suit against you, as I am certain that I am not the only one to have received this type of unlawful communication from your company.


    Jeff Mitchell

  • Tracy Fontana says:

    From: Tracy Fontana
    Sent: Thursday, July 4, 2019 1:56 AM
    To: Dave Atkinson
    Subject: Re: Fontana-Howard WR Receipt

    We cancelled this back in July 2018! We asked for some of the $2,000.00 back, but HILTON is
    greedy! How dare you again, withdrawal money from our credit card to reopen old wounds!
    Your wedding coordinator does not know how to cancel events! She also does not get back to
    a person when she says she will! I am owed what was withdrawn today, but also some of the
    $2,000.00 you took out before hand during 2017 and 2018! Is this really how “The Hilton” makes
    its money….by robbing middle-class citizens of their hard earned money?

    From: Dave Atkinson
    Sent: Wednesday, July 3, 2019 2:50 PM
    To: tdh25@hotmail.com
    Cc: Kelley Lujan
    Subject: Fontana-Howard WR Receipt

    Good afternoon Ms. Fontana,
    I hope your week is going well! I have attached the advanced payment receipt for your August 3, 2019 event with us. Looking forward to your arrival!
    Your next payment of final balance due will be on July 16, 2019.

    Please contact your sales manager with any questions or comments,
    Have a wonderful day!

    David Atkinson
    Colorado Springs Doubletree by Hilton – Accounts Receivable
    1775 E Cheyenne Mountain Blvd
    Colorado Springs, CO 80906
    Phone: (719) 576-8900 Fax: (719) 527-4624

  • Tracy Fontana says:

    Where is customer service??? Does Hilton have none?

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