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I bought an entertainment center from them in anticipation of an upcoming move. I was told at the time of the purchase that it was in stock and anytime I was ready I should give them a call and it would be delivered. This was approximately 3 weeks prior to the store closing due to COVID-19. Several days before they reopened, I received a call about the delivery telling me the entertainment center was on back order and would not be delivered until May 29th. When I questioned how that was possible when I had purchased it 2 months ago and at that time was told it was in stock, they showed little concern about how it happened. When the store reopened, I went there in person thinking in the previous conversation I had talked to someone who did deliveries and did not have the ability/authority to help. The manager was of no help (and was actually the same person I talked to on the phone) and really did not seem to care. I was told the entertainment center was on a boat somewhere and there was nothing he could do and he acted as though he could care less. When I asked why I was told it was in stock if it wasn’t, he said “I don’t know maybe there were two of them and one was sold and the other was broken”. I ended up cancelling a $10,000 order because of his attitude and inability to get any resolve and he truly didn’t seem to care about that either.
I am so very disappointed about not getting my new furniture I was so looking forward to having in my new home , and thought would be available as soon as the store reopened. When I got home from the store from that tragic encounter, I called several other Havertys in neighboring cities to see if they could help me get it and one person was kind enough to explain that there is a warehouse in Lakeland and everything comes from there when a purchase is made which still doesn’t help me. I believe when something is bought and paid for it should be available at purchaser’s request when they have been told it is in stock but that doesn’t seem to be the case.
I will never walk into a Havertys store again but that will not help my disappointment or the way I was treated. Buyer beware!