Where is Hampton Inn Corporate office Headquarters

Mercedes Benz Headquarters Address and Contact

Hampton Inn logo
  • Address: Pauline Dr, York, PA 17402, USA

  • Phone Number:
    +1 717-747-0360

  • Fax Number: N/A

  • Email: N/A

  • Number of Employees: N/A

  • Established: 1984

  • Founder: Promus Hotel Corporation

  • Key People: CHRISTOPHER J. NASSETTA

Hampton Inn Headquarters Location & Directions

Hampton Inn Headquarters Executive Team

Name

Title

CHRISTOPHER J. NASSETTA

President & Chief Executive Officer

KRISTIN CAMPBELL

General Counsel & Chief ESG Officer

LAURA FUENTES

Executive Vice President and Chief Human Resources Officer

DANNY HUGHES

President, Americas

KEVIN JACOBS

Chief Financial Officer & President, Global Development

MATTHEW W. SCHUYLER

Chief Brand & Communications Officer

CHRIS SILCOCK

EVP & Chief Commercial Officer

SIMON VINCENT

President, Europe, Middle East & Africa

ALAN WATTS

President, Asia Pacific

About Hampton Inn, History and Headquarters Information

Hampton Inn is a brand of hotel trademarked under the popular Hilton Worldwide with the name of Hampton by Hilton. This stands to be one of the biggest hotel franchises in the U.S that includes over a 2000 hotel across the States and other countries as well. It’s headquarter is situated in Pauline Dr, York, PA 17402, USA.

Originally the hotel chain was found under the name of Hampton Inn by Holiday hotels in 1984 which offered budget hotels to its customers. At first, it started with a two-story building with over 100 guests room located at Memphis, Tennessee.

In late 1989, the Promus Hotel Corp. was launched under which Hampton Inn along with some other suites was included. Under Promus Hotels, Hampton Inn expanded significantly, taking in more than 200 hotels and 20,000 rooms.

It expanded even more after Promus Hotel Corp was bought by Hilton Worldwide in 1999, today Hampton stands as an upper midscale hotel chain that is competing against the world’s finest.

Hampton Inn Headquarters Photos

  • michael bartosiewicz says:

    Staid in Hampton inn Acworth Ga by far the best Hampton inn I’ve stayed in nd I stay in a lot the general mgr was in breakfast room greeting guest the kitchen lady even said welcome to breakfast the hotel was clean witch is a big surprise because most Hampton inns are not that clean more should be run like this

  • Lacey Cozzetto says:

    ABSOLUTELY HORRIBLE EXPERIENCE. No one knows their “policy” no communication they charged me 3 times and didn’t listen to any of my request after reassuring me that none of my request would be a problem. The manager denied being the manager and then later said she was the manager. I will NEVER stay at any location ever again. I will also not let anyone I know stay at any of these locations. I cannot believe how difficult these people are.

  • Cathy Fox says:

    I was recently at the Hampton Inn Warner Robins, GA we had the best experience there. The hotel staff was awesome and the hotel and lobby were decorated for Valentine’s Day. I would say this property was the cleanest I’ve ever experienced. Lashawn Fryer and her team made our stay the best!

  • Paula says:

    I booked a room at the Hampton inn Niles/Warren location thorough a third party service (Priceline)Every thing was good until I got to the hotel and was told that my hold fee was $100 more than price line quoted me
    I pulled up the reservation and showed the clerk the proof that it said at this property the hold fee is $250. She replied well that’s just third-party. We charge what we want here but my room was booked through third-party so if you allow third-party to book a room for you, then you both should have been on the same page. I mean third-party, was able to take my money when I paid the room in full.
    I think it’s ridiculous to be charged a hold fee of $350. The room was less than that.Ive stayed in Vegas and didn’t have to pay that.

  • Danilo Figueredo says:

    As a faithful user of Hilton hotels, I was very disappointed with Hampton Inn in Port Wentworth, Georgia. When we arrived, the room was not cleaned, the bed partly made. There were no sheets on the bed. The bathroom was dirty with nail clippings on the floor, the waste filled with junk, and a roll of toilet tissue tossed under the sink. Terrible service, terrible place. I’m now reconsidering if to remain a Hilton customer. I used points from Amex to cover this room and I will contact Amex to let them know about my horrible experience

  • Willis starcher says:

    As a contractor/builder I know quality when I see it. It pains me to say that our parkersburg wv Hampton Inn is not the quality one would expect. As a Hilton honors memeber I use you exclusively when I travel. QUALITY IS COMFORT. What I see is what every customer sees. Incomplete drywall work, painting lacking quality, and alot of small things that take away from a quality stay. The staff is great. Cleanliness great. Upkeep great. Build equity poor. I am a trusted contractor so my word is gold. You can do much better. Whoever does quality control on construction….fire them. Love ya.

  • StewLA says:

    Second chance regrets…Hampton Inn Panama Beach

    STAY AWAY! I had a bad experience with one Hilton hotel in Tennessee this summer and said I wouldn’t stay at a Hilton brand hotel again. However, I decided to give Hilton a second chance. BIG REGRETS!
    The pictures are deceiving! One of the worst stays I have ever had with the Hilton brand. How is this hotel still allowed to operate I guess cooperate office is only concerned about the bottom line because if they had to stay at this establishment themselves, no way would this hotel remain open. Major renovations are needed, inside and out.
    Only reason we didn’t leave was because it was a prepaid stay and I couldn’t get any of my money back.
    Location is GREAT! Shower head was new. Breakfast was ok. Other than that, there’s not much to say.
    We upgraded to a balcony room, which was great because of the view of the Gulf. However, our neighbor next door decided to smoke marijuana, so we couldn’t enjoy the view too much. This is supposed to be a non-smoking facility. We called down at 5:00 AM on 2nd morning to complain about the AC (on 5 minutes, off 12 minutes) It never got cool enough. Maintenance came in and turned the system down as far as it could go (60 degrees), still no change, We tried sleeping with the balcony door open b/c to catch the breeze coming in from the water. However, the dope smoker ruined that for us as well.
    On our way out on day 3, stopped by front desk that morning to request service in our room. Notified front desk that we would be out a few hours. Came back after 2:00, no service, no towels. Called front desk again and they informed me they could not provide service but would send someone up with fresh towels. What!? Unreal. This was not disclosed at check-in.
    Stay was Dec. 23-26, 2023.
    I’m sure corporate will send their standard “We apologize” message as usual and points toward another stay, which is never enough to book a room on weekends anyway. Whatever happened to the customer being right, satisfied. Most businesses offer monetary refunds. Hilton needs to get with the program.

  • Charmaine says:

    Do not stay at the Hampton Inn & Suites West I-90. Total chaos and incompetency of staff, all the way to the general manager, Jayne Bryant. I got double charged for a room. The desk staff would not give me a receipt for my stay; it took 2 days, a lot of phone calls and frustration before we were given a receipt. Then 7 days after I paid all fees, they charged me a second time for a pet fee; because they weren’t sure if it was refunded or not. These people NEED TO BE TRAINED PROPERLY.
    Plus they have construction going, which causes more chaos, and they don’t have the manners to even let the guests know ahead of time. I will warn any and all travelers to find another place to stay, NOT here.

  • Nina Gallelli says:

    Do not stay at the Hampton inn Salisbury MD if you are bringing anything of value. I came in for a brief 3 night stay. I brought a purse sized lancome idole perfume and left it on the bathroom vanity along with my other toiletries for getting ready in the morning. We were there one night (Friday), left in the morning by 9am for breakfast and an event. Came back by noon after the cleaning service came through and poof the perfume was gone while everything else surrounding it was still in place. We checked everywhere and everything, it was clearly taken. Nor was it accidentally broken because that perfume smell would last in that room for 4 days. I reported it immediately to the front desk and they said the manager wasn’t on duty so they would contact me the next day. Shocker, they never did. So Sunday rolls around and as I’m checking out I ask for a manager again. This time there was one on duty but of course she’s not the one over the maid crew. So they said they would contact me today. Nearly 6pm still no call and the managers get off at 4pm. They don’t care about theft or your belongings so I would strongly suggest finding another hotel or air BNB. If they’re that hard up to steal perfume, they’ll definitely steal more valuable items from you. Learn from my misfortune and choose somewhere other than Hampton inn.

  • Lashinka Damon says:

    I spoke with an employee before booking. I explained that I did not want to book if there was no early check-in. I was assured that there was and booked. I called and spoke with a woman named Amy, she told me that there were none and that all rooms were sold out the night prior and to give a call back at 1pm. I called back and spoke with Amy again, she was so rude and nasty. When I asked to speak with a Manager or Supervisor she told me that none were available. I again explained the situation and told her that relayed the information that I was told, not only did her attitude increase, but her tone became obnoxious. I can’t believe these are the representatives that are representing this hotel. I will be reaching out to Corporate to relay a complaint for poor customer service.

    I reached out to corporate and was just as disgusted with their approach to some type of resolution and NOTHING…

  • Joseph Bishop, Graham Bishop and Hunter Jones says:

    On the night of November 25, 2023 myself and two other friends rented three rooms at your Hampton Inn on Lamar Street in Americus, Georgia.
    Check in was fine but after getting to our third floor rooms we found it difficult to get access to our rooms due to an over populated corridor. People were singing and dancing in the corridor and extremely loud. We finally got in our rooms and was immediately shocked at the amount of disinfectant smell in the rooms, it was overwhelming and burned our eyes and throats. That was only the beginning of a horrible evening. The noise in the adjoining rooms and all up and down the corridor was incredible. We felt folks would soon shut down and maybe go to sleep as there was a great many intoxicated people. Our mistake, at 1:00am we finally called the front desk and that person came up and requested the “party animals” go to their rooms and be quiet. As soon as he left the parity started again. At 2:00am the police was summoned and things quieted. But as the police left the party/ noise started again in full force. I went to the front desk at 3:00am but no one was there. Returned to my room and sit in bed not having slept a minute. But at 4:00am the noise subsided and I slept till my 5:00 am alarm went off. Got up tired and irritated, showered and put on clothes. Went down to lobby at 6:00am for breakfast. It was not yet ready or set up although signage clearly indicates breakfast starts at 6:00 am. Waited till 6:15am went to desk and explained my unhappiness with the noise on our floor, the unoccupied desk early this morning, breakfast not ready, etc. The night manager did not know the General Managers name or the address of the hotel. I ask for a business card and was told they was out of cards. Our names:
    Hunter Jones
    Graham Bishop
    Joseph Bishop
    We are three very unhappy patrons of Hampton Inn
    Thank you,
    Joseph Bishop

  • RRM says:

    I want to let you know I am very disappointment that you now allow pets at Hampton Inns. I have pet allergies and Hampton Inns was my go to hotel prior to you changing your policy to allow pets. Even though you say you have rooms specific to pets, when pets are allowed, people sneak pets into their rooms without registering them. I have stayed in way too many rooms over the years where mgmt said it was a non-pet friendly room only to get sick because a pet had been in the room and the room was not thoroughly cleaned. If Hilton wants my business, you need to have at least one Hilton brand that is known for NOT allowing pets – which is the way it was prior to Hampton Inns changing its policy. I’m not opposed to people owning pets but I can’t afford to get sick every time I travel and no amount of allergy medicine helps. Please reconsider your policy to allow pets at Hampton Inns.

  • Becky Smith says:

    Terrible stay at Ponca City, OK. We never had room service once, checked in on Wednesday left Sunday. We asked daily for room service. After I left a review, the manager sent an email stating there was no record of room service request! Are you kidding me?! Of course there’s no record. Why would the staff leave evidence we asked and didn’t receive it. Front desk told us to go the pool maybe we would find some towels there. We paid over $200 a night for this. I will never stay at a Hampton Inn again if this is your idea of service.

  • Kurt Siebert says:

    One of the WORST experiences of my life!!
    I stayed at Hampton Inn & Suites Kalamazoo-Oshtemo in Michigan to attend my daughter’s wedding. It was supposed to be a great experience, but this hotel experience made it horrible!

    It makes me sick to even relive the memories. I will NEVER stay at a Hampton Inn or ANY of its affiliate hotels/motels ever again.
    (And I have a so called “prestige membership”)

  • Bryon Rogers says:

    My wife and I booked a trip to Destin Florida for September 18,19&20..Due to a family emergency we were unable to go. I know there are no refunds so we wanted to give it to some friends to go since it was already paid for and they told us we couldn’t. I don’t understand why. Maybe you can explain it to me. Thank you.

  • Frank Norris says:

    Want to know about this no refund policy you have in place. It use to be someone could cancel a reservation up to 48 hours and get a refund. Your other hotels don’t know what the voucher? My wife and I stayed at the Hampton Inn on our honeymoon in 1991 .

  • Jennee Loflin says:

    I want to give a good review for Annette at the service desk and the lady who runs the breakfast bar at the laurinburg, NC Hampton INN on saturdays. The hotel was nice, the staff friendly, especially the people I named. TY for the stay. I will stay at a Hampton Inn again.
    Jennee, from Southwest VA traveler August 19, 2023

  • Bernadette Tucker says:

    On august fourth I booked a room at the hampton inn in pueblo, colorado. I had stayed at this location two times prior. I was coming from Pierre South Dakota where I make contracted health care worker. I had my Jeep packed with everything that I had acquired in the last 6 months period
    I arrived in Pueblo at about 8 o’clock PM. I parked in the front of the hotel underneath a parking lot light. I made sure that I covered everything in my car with blankets, so you could not see what was inside. When I woke up on august fifth I checked out of the hotel and went to the parking lot to continue home. It’s then that I realized somebody had broken into my car period the front windshield was broke, the passenger side window was busted out the back window was busted out, it looks like they used a crowbar and bent my door to gain access to my Jeep. I went back to the main lobby and asked the auditor to please call the police because my car had been broken into, they declined to help. The general manager that I spoke with refused to give me any of the auditor’s names that were on duty when my car was broken into period she also refused to give me the name of the security officers that were on duty that night. I’m not from colorado, Im from new mexico. Since the GM wouldn’t call the police for me, I dialed 911 and tried to report the break in. The Pueblo police declined to come out and take it report for me. The dispatcher did not give me a reason why police wouldn’t be dispatched to me. The only reason they gave me was that they don’t go to calls like that. The GM told me “well, I could have told you they weren’t coming out. It was then that I discovered this hampton inn does not have any cameras. They do, however, have armed security guards that patrol the property every 15 minutes. The g m actually said that she would be willing to let me have a marijuana joint if it would calm me down. This woman was so callously ugly to me after I had lost everything in her parking lot. She said that that is the way pueblo colorado is if it’s not bolted down, it’s fair game. I called my husband and let him know about the Incident and he said it will take him 6 hours to get there. I took pictures of my car so that we could go to the police department and file a police report when my husband got into town. After the GM left, I went back into the hotel 2 more times asking for names on the last time that I asked I finally was given first names only. When my husband got to town, we went to the police department where we were again turned away. The dispatcher told us we would have to go online and make the report ourselves. My husband and I left pueblo colorado a little after four p m on saturday and arrived back to our home at eleven o’clock that same night. On sunday morning, I reviewed our credit card statement and found that the GMhad charged us for a second night at the hampton inn. I called the hotel and told them. We were not there and I wanted the charge to come off of my account. The g m said she wasn’t taking the charge off of our account because she claims we were there on saturday night into sunday. She claims she spoke to me personally Saturday evening, which is A COMPLETE LIE!! We had our insurance come out to make a claim for the vandalism. The total came to $1837.38. Keep in mind this is just for the damage done to my vehicle, not everything that they had stolen. They had stolen a firearm. A laptop computer, medications, socks, underwear shoes make up perfume. And every single document that I need to continue working as a traveling health care worker. It is gonna take me weeks to rectify this entire incident. But you’re establishment did absolutely nothing to help me. In fact, you’re establishment made me a victim for the second time, when your GM charged me for a night at your hotel that I didn’t stay in. I find it suspicious that the hampton inn in pueblo does not have cameras, but they do have security guards that do not deter breakins. What is the point on having security guards? If they never catch anyone breaking into vehicles and yet by their own admission, there’s probably 5 to 10 break-ins between 2 properties every night. And the entire staff at Hampton Inn and the security company know that the Pueblo police department will not respond to these types of calls. It honestly makes it look like an inside job. I don’t know if that’s how you want your establishment to be known for. I don’t know if leaving this kind of complaint is gonna change anything but I hope it does. Because you guys are 100% completely wrong. You guys should be embarrassed. It’s Tuesday morning and the charge remains on my account. Even after I complained to the Hampton Inn corporate office. Can you tell me why this is? Go ahead I’ll wait.

  • Michael McCarthy says:

    Have stayed at Hampton Inn, Daphne, AL for some 30 years now, made reservations for November of 2023, but accidentally made it for street side, and not bay side. Have requested they change the reservation for bay side, and I will gladly pay any difference. They say no because I made it through 3rd party, they won’t try to help.

  • Clarice Lake says:

    We stayed at the Hampton Inn in Silverthorne, CO while traveling. This hotel certainly is one that is certainly not up to your standards. Very disappointing. The room looked like it was set for handicapped in the bathroom somewhat. We did not need or request a handicapped room. The shower curtain was torn and the toilet paper holder was broken and the pieces were just laying there. The beds had no box springs on them so we’re extremely low and the bed skirt was rumpled and dragging on the floor. I tripped on the corner of it and thankfully did not fall down. The dining room had no coffee at 7:00 am and the bathrooms on the main floor were dirty and had no paper towels in them. We generally stay at Hampton Inns but will rethink our choice in the future.

  • Connie Lindsry says:

    I had reservations with Hampton Inn Yorkville Illinois. I had all my confirmations & etc. which I made through booking.com when I arrive the receptionist said she didn’t having any they had been cancelled then later said she didn’t ever have any. I called booking.com as I was standing there at the checkin desk. She said I still had reservations & I was not cancelled. I let Nita (the receptionist) talk to Anna Lyn T from booking.com to confirm what I was told. Nita at that time getting very rude with me & told me she was done talking to me. At this point I was like so what am I to do you have already charged me I have confirmations from both you & booking.com. She said I don’t know you’ll just have to find somewhere else to stay. I had drove for hours getting to this point my grandchildren were upset. Really she said will I can try & find a place. So she starting calling places & everything was booked up. Finally she found a place 40 minutes away. I told no that not acceptable. She called someone else & said he wanted to talk to me. So we talked. He said there was a Super 8 motel right down the road from there. I asked him what was the rating of the super 8 he said 2. I told him that was not a good rating. He said that it was the same rating as the Hampton Inn. Which I ready knew that was not correct because I could already tell it was not a two & seen the ratings. I ask him what was his title he said he was a travel agent (which I do not believe) and that he & his family had just stayed there recently. And was very clean very well taken care of etc. Since I needed to get a place to stay I agreed to it. It was definitely a 2 star rated hotel. The carpets were dirty. There was tape holding the plastic together on the desk & duct tape. the “travel agent” gave me a number that if I had a problem it was 844-203-2371. He definitely a liar. Now I have two charges on my card from both Hampton Inn & Super 8 which I’m trying to get fixed. I am totally disappointed in my treatment of Nita at Hampton Inn & the fast talking liar “travel agent”. As I was walking outside to my car with my grandchildren a man & his wife who heard this conversation came up to apologize to me for the treatment I received. He was a silver or gold member of Hampton Inn. He told me we’re another Hampton inn, I told him they made me reservations at the Super 8 which was a 2 star rating same had this Hampton inn him & his wife laughed & both shook their heads. I’m very disappointed in my treatment from this lady Nita. She was awful. I will definitely giving your Hampton inn in Yorkville Illinois a 1 rating at the most. I hope you will look into this matter. I know your silver/gold member was very upset too with my treatment

  • Brian Wilkinson/Cathy Wilkinson says:

    My wife and I stayed at Hampton Inn in Greenwood Mississippi for one night Friday February tenth all was good and clean I do have a problem with a mystery 40.00$ charge to our account. Cannot find a working phone for the inn.

  • Edward Shippen says:

    yes you may post it

  • Edward Shippen says:

    On 1/13/2023 we checked in to the Hampton Inn on speedway in Las Vegas. We went to Las Vegas to attend a wedding and could not get our room until 7:00 PM. When we got to our room we discovered that a loud noise was constantly occuring including clanking sounds and banging. When we called the front desk they assured us that the noise was only temporary and it was coming from the boiler. It was not temporary. It lasted all night. When we checked out the next morning the staff was grinning. From their actions we feel they new the problem existed before they gave us that room.

    We recomend that you never stay at the Hampton Inn in Las Vegas.

    The staff there are liars and do not know how to treat their guests and obviously don’t care about repeat business.

    Buyer beware.

  • Casey Jones says:

    Would like a response from someone in corporate office and will be filing a complaint. Booked a reservation and get to the hotel and was told by front desk employee we don’t have a room and there is nothing I can do. I got upset after driving 3 hours with my 13 year old son for a sporting event in Victoria Tx. The front desk employee and supposedly the GM of this hotel as absolutely rude to me and my son. Even customers checking even told me that I should have never been spoken to like that by this hotel or anyone.
    Would like to speak to someone please- very very mad customer.

  • Antonio says:

    The Hampton Inn in Spokane Washington’s manager/ employee named Sarah is the rudest, most unprofessional, most likely the worst customer service rep I have ever dealt with.
    How she became a manager speaks to the quality of the company . I know it’s not Four Seasons and I probably only stayed maybe once or twice an any Hampton Inn out of necessity, but I have traveled all over the world and stayed in many hotels and inns and this specific one in Spokane Washington, Has got to be the worst manager I have ever encountered. She was rude short tempered and hung up on me after requesting if I could leave a message for a guest . She could not be bothered after I told her that their voice mail system was not working. Poor customer service. If I could give negative ratings I would!
    Dr. Antonio F.
    Pennsylvania

  • Richard Burns says:

    We’re staying at the Hampton Inn and suites in Medina California checked in on January 2. We’re supposed to check out January 6. I travel for business checked out on the fourth and was told at the desk that I needed to call the reservation office for a refund when I spoke to them they told me that they would not refund me so I spoke to a manager. They told me that they would be only able to refund me for one night not two of them. I stay at a lot of hotels and this is the first time that I had to check out early and I wasn’t refunded the couple days or the one day that I didn’t stay. I don’t agree with this policy when you’re traveling and you travel for business sometimes things happen and you have to leave. I will never stay at another Hampton Inn and traveling so now for the $292 that that I just lost out on they’re gonna lose out on thousands of dollars and I will tell everybody that I speak to to not stay at Hampton Inn because of the rip off not very happy about this but lesson learned, I will stay at the Holiday Inn or other hotels that I’ve never had a problem with they were always helpful when it comes to checking out early or having to extend my stay

    • Connie Lindsry says:

      I had reservations at Hampton Inn Yorkville Illinois with confirmation. When I got there she said they were canceled. No they were not. She was rude & said she wasn’t going to deal with me & walked away. Worst experience I’ve ever had. So I now have charges from Hampton Inn were I was canceled or didn’t have reservations that I’m trying to clear up.

  • Anonymous says:

    I have been dealing with trying to get checked into my room since 245 central time 6 hours later still not pleased and no room here in Clinton, OK. 1st room they put us in was discussing food crumbs all over the floor bugs in the bed, blood stains on the walls, mold on the AC vents. After 3 hours got informed they have another room available for us. Went to check it out and even more disgusted by this room food crumbs all over the bed and floor couch had stains all over it blood stains on the shower curtain and pillows AC vents covered in thick dust bunnies. The most disgusting thing finding a drug pipe stuffed under the Mattress all I can say is I’m very furious right now. I will not have my family stay in this hotel that needs checked into and shut down. Out $400 dollars right now the manager didn’t want to refund us. She tried to move us over to another hotel owned by the same owner nope I demand a refund and if this doesn’t happen the proper authorities will be in touch with the owner and and whomever else we need to touch base with to get this resolved!!!!

  • T.Walker says:

    I was told by the front desk clerk the hotel was booked at the Hampton Inn and Suites (7050 Plantation Road, Pensacola, Florida, 32504), when ask for a room change to an upper floor. I confirmed the next morning that the hotel was not booked by other employees and I could have got a room change, the front desk clerk lied to me about the hotel being booked for the night of December 24th. I was place in the room at the end of the hall where it was guest constantly in and out the side door prohibiting me from getting sleep after driving for 10 years. After I checked in I overheard the same employee changing the room of the guest behind me. I find it odd that an employee to lie to a guest about the hotel being booked except for me being racially profiled by that employee. This situation has me upset and confused.

  • Rose Flaherty says:

    I had reservations for handicapped room Dec11 2022 check out Dec12 2022 Hampton Inn Plant City
    2702 Thonotosassa Road , Plant City , FL, 33565, US
    When I get to the room “ 412 “it’s was a hearing impaired room my disability is I am in a wheel chair !! I went downstairs to be told that the hotel was all sold out of mobility handicapped rooms . Ok I can forego the shower however I could not use the bathroom no grab bars by the toilet to pull my self up with and the toilets were so low that using the bathroom was very humiliating for me as I could not get off the toilet !! I was there for a wedding I. Sunday night Dec11-2022 our reservations were made on November 9 th 2022 ..I had to go down stairs to use the hotel lobby bathroom when ever I had to go to the bathroom do u know how inconvenient that was at 10 pm 12am 2 am 4 am I have multiple sclerosis and overactive bladder so holding back is not an option for me . Needed less to say by the time I got on the elevator on the 4 th floor to the lobby restroom I was soaked .I have never been so humiliated in my life !! To even have been charged for the room is an understatement!!! The next day I talked to a girl named Katie as I had asked for manager with no avail !!Katie then told me there was nothing she could do to get me a refund she also said I made reservations for handicapped room and that’s what I got !! I said it was a hearing impaired room not wheelchair accessible!! I would like an executive from Hampton inn /Hilton hotels to contact me !! To add insult to injury Katie told me that all the rooms in the hotel has the same height toilets, and no grab bars by the toilet !! This is def not a ADA compliment Hotel !!! This should be against the law !!

  • Damil marin says:

    My name is Damil Marin
    I have been publicly humiliated and threatened with police over blanket and pillows.
    I am a hurricane IAN Survivor Fema TSA paid for the hotel
    we left some luggage there and one yellow bag
    my wife gave the hotel the pillow and blanket because my four year old daughter soiled the blankets and pillow
    At which point they held my property hostage call to police threaten to have me arrested for trespassing the police ordered them to retrieve my belongings and lo and behold they brought out the black bag with the soil blankets and pillow this is incredible as well as taking random clients money That heard what was going on and offered to pay for the blanket and pillow this is incredibly disgusting I bet there wasn’t even a receipt
    this happen to me Yesterday December 10 at 3 o’clock in Florida Hampton inn Miami airport east 3449 NW. 42nd Ave.

  • Yvonne Reed says:

    Good morning,
    I hereby wish to bring the following to the notice of Hampton Inn Headquarters.
    I made a reservation at your Hampton Inn/ Mesa Verde/ Cortez Colorado for the night of 11/28/2022.
    On arrival at the front desk to check in, I received a text message from my home informing me that I should immediately start driving over the LIZARD HEAD MOUNTAIN PASS, as a huge winter snow storm was coming in early morning of the 11/29/2022 and that I would NOT get over the pass with the load I was hauling if I tried.
    I showed the receptionist the text, and – while standing in front of her – apologized but would have to cancel and start rolling out of Cortez immediately in order to get in front of the snow storm.
    She herself, could see what was happening to the weather by looking out the front foyer door!
    On the 11/29/2022, I noticed the company handling your bookings – RESERVATIONDESK.COM had charged my debit card account with $154.75 + booking fee of $15.99
    Repeated request to review and reverse these charges have brought negative results and even less understanding of the unpredictable situation at the time.
    I feel very strongly that this is an UNETHICAL practice by RESERVATIONDESK.COM and an insult to the high standards of Hampton Inn Corporation.
    Please be kind enough to address this matter on my behalf.
    Await reply with thanks,
    Yvonne Reed ( Hotel conf.# 94766705 )

  • Ginny Ollis says:

    mail directed as above was just returned to me with “HEADQUARTERS NOT HERE” NOTE FROM P.O.

  • Belinda says:

    WAS THE WORST HOTEL I HAVE EVER STAYED AT!!! THE CONDITION OF THE BUILDING WAS AWFUL THE WALLS WAS CRACKED, THE FLOOR IS SO UNLEVEL AND THERE WAS NO HOT WATER, BATHROOM WAS GROSS RUDE STAFF SHOULD BE VERY ASHAMED OF YOURSELF CHARGING ME 224.00 TO STAY IN A DUMP!!!! A REFUND WOULD BE NICE!!!!

    THIS IS ASHAME AND YOU CALL YOUR COMPANY A HIGH END HOTEL…NEVER WILL STAY AT OF YOUR HOTELS AGAIN!!!

  • Beverly Foreman says:

    I reserved a room through booking.com at the Eau Clair Wisconsin Hampton Inn for 1 night checking in on 11/23/22 and checking out 11/24/22. I needed to change the reservation to check in on 11/22/22 and checking out 11/23/22. Booking.com said that sent a request to have this reservation changed to the previous day. I did not get a reply back from booking.com before I checked in. When I arrived at your hotel they said booking.com had not contacted them but you had availability and could check me in. Later that evening I received a message from booking.com that Hampton did not respond to them so my hotel reservation still stands. I spoke to the front desk and asked her who answers the emails for changes from booking.com and she did not know but booking.com is very difficult to deal with and they can say anything they want. She also said that they do not allow bookings to be transferred or cancelled. I was not trying to transfer or cancel a reservation, only move the reservation to a day earlier. I am being charged for the day I was here and the next day when I was not. I am not sure if booking.com is lying to you or your staff is not answering their Emails. Is there anything you can do to help resolve this situation so that I am not charged for 2 days instead of the 1 day that I stayed.

  • Miriam Aguirre says:

    Yes, please post this experience so that no one has to sleep in their car after booking with the Hampton

  • Miriam Aguirre says:

    Hello, my name is Miriam Aguirre. I booked 3 rooms for 6 days at the Hampton Inn in Anaheim, California, as I live in Texas. The reason I chose the Hampton is because it’s supposed to be “pet friendly “, but after the 2nd night I was asked to “relocate” my 2 little dogs, I asked the attendant named Janelle what she meant by relocate my dogs and she throw her hands up in the air and said we had to leave the hotel. I had reservations for Disneyland, Universal Studios and Knots Berry for my family and we lost all reservation to the theme parks. My experience with the Hampton Inn was the most dreadful experience I have ever experienced in my life. Your team made me feel humiliated and scared as I had no place to stay overnight. I was forced to sleep in my car along with my daughter and the 2 little dogs. It’s very important that your corporate office is aware of the bad service your customers are experiencing. And if the Hampton is not a pet friendly hotel, then don’t offer the service as being a pet friendly hotel.

  • David Ensign says:

    My wife and I are staying at the Hampton in Lawton, OK. Because of our bad experience the first night, I looked at reviews at reviews on yelp! (Admittedly, we should have done this in advance. ) I was surprised to find an overwhelming number of one star reviews, citing many of the same problems we have encountered. Your reputation depends on these experiences. I have had pleasant stays at Hampton’s in several locations over the years. I suggest that you look at these yelp! reviews (and those on other sites) to help improve your business.

  • Lindsay & Cheryl Montgomery says:

    Good Morning,

    I received an email from you asking for feedback from our stay at your hotel in Grafton WI on Saturday, November 12th. I am unable to respond to the email you sent so I thought I would respond this way.

    My rating is a 1. While your staff is very polite and they say all the right things, that is where it ends. These are the reasons for my rating:

    The refrigerator in our room did not work properly. We were told it would be taken care of. Upon returning at 10:30pm it had not been replace or fixed. Your Maintenance man brought up the refrigerator from “the maintenance shop” so we would have one which was greatly appreciated because we had stopped at Mars Cheese and had purchased a large amount of cheese for gifts.

    The shower /tub had issues. The shower head was broken and the tub didn’t drain properly. The water was above ankle deep while showering. I cleaned the vanity top with Clorox wipes before using to remove the hair that was on it. The was pubic hair on the floor of the shower.

    The floor/carpet had not been vacuumed.

    At checkout, the attendant didn’t offer any compensation discount or apology. That was very disappointing. The reasons we choose your hotel is the location made it very convenient to our grandchildren’s home and we have always had a wonderful experience staying in Hilton properties in the past.

    I could not recommend your hotel with a good conscious. Nor will we stay at any Hilton property again. This was a horrible experience.

    Kindly,

    Lindsay & Cheryl Montgomery

  • Nikki says:

    The management at the one in Fruitland is a joke

  • Barbara Cook Stiverson says:

    Update: Fowler also booted Ed out of the hotel despite two more nights being paid in advance. Ed did nothing wrong. How is it that the owner of this lovely hotel is allowed to manage his guests in such an illegal matter? He also complained about the note I left for someone (a friend of mine) on his door handle. It was a joke between. My friend left 3 bags of trash outside his door, I put them in the trash, and left a set of photographs I had taken along with the note. Perhaps Fowler is so simple-minded that he thinks the 3 bags of trash in the hall is o.k. but the new panty liner isn’t. The only thing I can say — Hampton Inn must be desperate to hire managers and really scraping the bottom of the barrel. You have my sympathy. It really is a lovely building and it’s too bad it is not being taken care of properly. It will be in disrepair before you know it.

  • Barbara Cook Stiverson says:

    I HAVE BEEN A GUEST AT THE HAMPTON INN IN FAIRFAX, VA FOR SOME TIME NOW. I WAS SCHEDULED TO LEAVE TODAY BUT HAD PAID THROUGH TUES. NIGHT AND A FRIEND OF MINE, ED, WAS TAKING OVER MY ROOM TONIGHT AND TOMORROW NIGHTS. ALL OF THIS WAS CLEARED THROUGH THE FRONT DESK WITH NO PROBLEM. AT THE LAST MINUTE, ED DECIDED TO STAY IN A SEPARATE ROOM ACROSS THE HALL FROM ME. AROUND 10 AM THIS MORNING, MGR. JIM FOWLER CALLED TO TELL ME I WAS BEING KICKED OUT OF THE HOTEL. WHY? I POSTED A NOTE ON MY DOOR THAT I WANTED TO BUY THE HOTEL AND AFFIXED 2 UNUSED PANTY LINERS TO KEEP SAID NOTE IN PLACE SINCE I WAS UNABLE TO FIND THE SCOTCH TAPE. SUCH IS LIFE. FOWLER DIDN’T SEE ANY HUMOR AT ALL IN MY NOTE. TOUGH. THERE WERE NOT THAT MANY PEOPLE ON THE 3RD FLOOR ANYWAY. THEN HE WANTED TO KICK ED OUT OF THE HOTEL AS WELL. WHY? EXCELLENT QUESTION. ED DIDN’T DO ANYTHING. HE IS MILD MANNERED AND NOT OFFENSIVE AT ALL BUT FOWLER IS QUITE OFFENSIVE. FOWLER ALSO QUESTIONED IF ED WAS IN MY ROOM AND I EXPLAINED THAT HE WAS, WHICH WAS ABSOLUTELY NONE OF FOWLER’S BUSINESS. GUESS WHAT? I AM AN ADULT FEMALE AND I DO NOT NEED THE LIKES OF FOWLER TO QUESTION WHO IS OR ISN’T IN MY ROOM FOR A FEW MINUTES OR OVERNIGHT. THE ROOM WAS PAID FOR. PERIOD. ED AND I WALKED THE PROPERTY AS A PRE-INSPECTION WITH THE IDEA OF A POSSIBLE PURCHASE. WE WERE DISCUSSING WHAT WE THOUGHT NEEDED DONE TO BRING THE PROPERTY UP-TO-CODE, SECURITY ISSUES, TRASH ISSUES, POSSIBLE RODENT ISSUES, ETC. IT WAS QUITE A LIST. IN THE STATE OF VIRGINIA, MANAGEMENT CAN’T ARBITRARILY KICK SOMEONE OFF THE PREMISES WITH JUST ONE SWAT. NOPE.. THE LAW STATES THE GUEST MUST FIRST BE WARNED AND IF THE PROBLEM CONTINUES, THEN THE MGR. CAN BOOT THE GUEST OUT WITH OR WITHOUT POLICE ASSISTANCE. FOWLER CALLED SEVERAL MORE TIMES AND FINALLY I TOOK THE PHONE OFF THE HOOK. THEN THE DOOR BANGING STARTED, ASKING ME WHEN I WAS LEAVING. THIS IS BULLSHIT. AT 11:00 PM, I ALERTED THE FRONT DESK OF A FOUL ODOR ON THE 3RD FLOOR. IT WAS A SEWAGE PROBLEM. AT 4:30 AM, I ALERTED THE FRONT DESK AGAIN THAT WHILE TAKING A SHOWER, THE SHOWER AREA FILLED WITH WATER AND I WAS FORCED TO TERMINATE MY SHOWER. ABOUT 15 MIN. LATER, THE WATER DRAINED. FOWLER DID NOT GIVE A DAMN ABT THE SEWAGE PROBLEM OR ANYTHING ELSE. HE WAS HELL BENT ON GETTING ME BOOTED OFF THE PREMISES AND NOW I HAVE BEEN SITTING ON THE WOOD BENCH FOR ABOUT 5 HOURS TOO LONG. HOW DO YOU PLAN TO RESOLVE THIS UNGODLY MESS? WHAT IS FOWLER’S PROBLEM? LACK OF TRAINING? APPARENTLY NO SOCIAL SKILLS AT ALL AND HE IS MANAGING A REALLY NICE HOTEL IN FAIRFAX, VA? WHO HIRED HIM? I AM ALL IN FAVOR OF SOMEONE MOVING UP THE RANK FROM BELL HOP TO MANAGER BUT AT WHOSE EXPENSE? CLEARLY, HE IS NOT CAPABLE NOR DOES HE HAVE THE PERSONALITY TO DEAL WITH THE PUBLIC. THIS WAS A TOTAL FARCE AND QUITE FRANKLY, I WILL NOT TOLERATE IT. FOWLER’S JUDGMENT DID NOT FOLLOW THE LAW. PLAIN AND SIMPLE. LET ME HEAR FROM YOU RIGHT AWAY AS TO HOW THIS MATTER WILL BE RESOLVED, PLEASE. TYPED AND NOT PROOFED. IT’S NOT WORTH MY TIME. I LOST 5 HRS. OF WORKING TODAY BECAUSE OF THIS CLOWN.

  • Frank Brown says:

    Hi!
    Still even extremely more disappointed in the company. I still have not heard anything from anyone in this organization that cares about customer service.

  • Frank Brown says:

    I would like to inform to whom it may concern. I was a guest this past weekend with my fiancé. We were very disappointed in the quality of services and products.
    The soap dispensers were empty in shower
    They brought us another one it too was empty.
    We found pubic hair in our made bed.
    I had to request towels which I had to retrieve from the desk including pillows
    Went to breakfast 2 times no orange juice or eggs both days.
    Not enough room for complaints

  • Francesca says:

    We loved the Hampton Inn we stayed for one night and left early the next morning, the general manager named Richard charged us $1,000 3 weeks later for “damage” that was caused but we did not cause any damage. He billed the wrong person and if you’re a general manger you need to pay attention to who you bill. People work very hard for their money and cannot afford to randomly have $1,000 dollars taken out of their account. They are going to send the money back but this shouldn’t of happened. We will try to move on from this terrible experience but it was extremely disappointing.

  • Sheila Oliver says:

    Every time I have stayed at Hampton Inn and Suites in Ridgeland/Madison, MS, EVERY STAFF MEMBER HAS ALWAYS BEEN SUPER! Smiling, considerate. I LOVE staying there! Never have I stayed at a hotel like this one where every single staff member is awesome!!!!!!! THANK YOU TO YOUR STAFF MEMBERS!!!!

  • Left yesterday early because my aunt is dying and told I wasn’t doing a good job says:

    Worked for your company a week and a half , when going in for interview, she was being rude to front desk lady, got the job trained one day, every day was told you’re not doing a good enough job you need to rush and hurry we have a time limit housekeeping manager was very rude to me and never answered my question or trained me correctly, works with another girl ask her to church and she blaspheme God to me, every day to three times a day they would come to my rooms and kill me hurry up you’re going to slow, they accuse me of stealing money when there was a tip in the room after I cleaned it on the tray, Left yesterday early because my aunt is dying and told him and I said it was OK, today they fired me and told me I didn’t fit in there and I wasn’t doing a good job

  • LaJean Turner says:

    We have been Hilton/Hampton Inn customers for many years. We have just returned from a 20 day road trip, having traveled through 15 states and Canada. Nine of those nights in either Hampton or Hilton hotels. Our rooms were very clean, and staff were very pleasant and accommodating, as usual. Until Hampton Inn in Williamsburg, VA on Bypass Road. Our first encounter with the young lady at the front desk was that she was very confrontational about our booking a “smoking” room with my husband. I discussed with her that I make the hotel reservations, and after all these years of staying in Hampton Inn, did not realize there were “smoking” rooms. She did put us in another room as “the hotel was not full”. Secondly, when we got into the clean room, I called the front desk inquiring about the “chiller” that is always included with any Hampton Inn rooms. This same lady indicated we could move into a King Studio Suite for an additional $20.00/nt. I said “no”, we would stay. As we, and other guests, entered the lobby area from either the elevator or the front door, for our two night stay, the front desk staff never looked up to acknowledge anyone coming in or out of the hotel. No “good morning” or “hello”. They were “heads down” into their phones. This experience was so unlike any other Hampton we have ever stayed in. Some are not as clean as others, but staff are always very friendly and accommodating. Hope this is not the new trend for Hampton or Hilton.

  • Lory low says:

    6635 gateway west 79925
    The Hampton Inn & Suites
    El Paso, Tx location is a nightmare! The front desk ladies are so rude! And the lobby always seems to be full of crumbs and filthy! Management never seems to do anything about their rude horrible employees! And as per their latest review are racist and seem to talk alot of gossip about guests!

  • Keith says:

    Join Hilton honors program…still got stuck with 174.00 rate…ridiculous

  • Jon Dough says:

    We stayed at Hampton Inns as were vacationing across the country. I have stayed at Hampton Inns before and enjoyed the stay. Most problems are just minor problems that are easily overcame. For instance, stayed at Amarillo last night. The problem I ran into was lack of outlets. There were outlets on both sides of the bed but in a really inattentive moment the people who installed the “nightstands” installed them over the outlets! One side wasn’t bad because there are outlets in the front of the nightstand. The other side.. the guy was apparently not the brightest hammer in the carpenters box. Both of us have C-pap machines and I had to lay down on the floor and reach up behind the stand to plug mine in. 🙂
    The next night we stayed at Sante Fe. It isn’t nearly as large of a room but it is adequate, clean, and comfortable. However, whoever the GODDAMN IDIOT was that got those worthless 3 wheeled baggage carts should be summarily fired and thrown in the dumpster! While it is full of garbage! Along with those worthless 3 wheeled carts. It seems impossible to get them from the car to your room without them tipping over at least twice! And the front wheel is so small it won’t even go over the threshold into the room without dumping luggage on the floor (again) in such a way that you can’t get in the room to move it, or if you are in the room it is impossible to retrieve the fallen luggage! Get rid of those worthless things and replace them with the normal 4 wheeled carts that actually work well! A 3 wheeled cart, especially one of that design, is a disaster waiting to happen! And yes, the cart dumped my luggage (including my laptop and ipad and lady’s laptop) 3 times! First, at the crack between the porte cochere and sidewalk, second at the door to the lobby, and third in the door to the room. Thankfully, I haven’t found anything broke (yet) because we packed well in good luggage!

  • Renee Hunt says:

    I had an incident at your Hampton hotel and convention center in Philadelphia on August 31st with one of the elevators. Talked to the general manager Olivia Green and she filled out an incident report. I gave her my name, address and phone number and email address. It has been a week and I have heard nothing from her. My wrist was badly hurt by the elevator and swelled up. Still hurts and is very tender. I have left four different messages on Olivia’s voicemail and have heard nothing from her. She was supposed to mail me a copy of the incident report and I have received nothing. I would really appreciate someone higher up than Olivia Green getting a hold of me. Thank you.

  • Toni Simon says:

    Hampton Inn Stevensville Michigan…Stay as far away from this place as possible! I called for pricing with a senior discount and no one could tell me the price or at what age it applies, no manager on duty. I went through Priceline to get a discount instead. We arrived and went up to our room. Previous guests had been smoking in the room and the maids didn’t clean out the mini fridge. 🤮. We were given another room and found a red T-shirt behind the bathroom door. I couldn’t find a hairdryer or coffee maker. Finally found it stashed I. The top shelf in the closet, maybe the hairdryer was there too. Shouldn’t it be out for your guests to use? We also had no Kleenex. After checking my bank account, I now find I was charged twice!! Once through Priceline and once through Hampton Inn. I wouldn’t eat anything there for breakfast due to the history of the failure to clean adequately. I believe I should be given a discount for the horrible experience!

  • Daniel Rosario says:

    I have never had any issue with cancelling a reservation in any hotel I’ve stayed in over the many years I have travelled ; until dealing with this Hampton Inn in Clifton Park in upstate NY.on Plank Rd. If you are booking read my story before you book as a forwarning. I booked initially in April and was told by the assocaite who I cancelled the reservation with that the reservation was cancelled no problem , got you! So I went on assuming that they had cancelled the reservation. There was Never any mention of getting a cancellation confirmation number or any follow up email until the day before my initial reservation reminder email; yaeh , they remembereed to send that email. I then immediately called them to RE – cancell the reserevation that should have already been cancelled way back in April which is when I discovered that they had discovered 5 cancerous tumors in my liver which require a liver transplant to save my life. So, to say I was a little preoccupied is an understatement: not to mention the cost involved to have just the pre-op testing done. So, yes $268.00 goes a long way towards paying the medical bills I am now faced with. Again , I was told that no worries your resi is cancelled . Then I get my credit card bill and see the charges for 2 days , close to $600.00 total. BTW, each associate I dealt with knew I was dealing with a cancer issue. And so did the GM Coleen Palmer when she finally returned my call from a week ago. She stated that she was being magnamous in meeting me halfway and refunding 1 day. She stated that it was the middle of track season and that she held those rooms.I seriously doubt that those rooms stayed empty.And If They were held it was because her associates who need to be adressed and trained in how to properly cancel a persons reservation . I WILL REPEAT AGAIN , NO CANCELLATION NUMBER WAS MENTIONED OR GIVEN AND NO FOLLOW UP EMAIL WAS EVER MENTIONED OR SENT! I worked for a corporation and know that exceptions to the rules can always be made especially for extenuating circumstances like for instance, CANCER. So if you have to visit someone and are contemplating this hotel , I would suggest you go to the next hotel down the road especially if you have had a friend or member of your family facing cancer treatment. I own that I made an error in trusting that the Right thing would be done but in my case it wasn’t . Enjoy your stay if you do decide to stay at The Hamton Inn in Clifton Park , NY.
    Sincerely
    Daniel Rosario a cancer survivor whose still fighting and Yeah I pulled the cancer card, so what! If it makes one person change their mind about staying at this … (fill in the blank) ,hotel I’ve done a service ,

  • Georgette Anagnostaras -Petersen says:

    Hampton Inn by Hilton 8843 Richmond Hwy Mt. Vernon/Fort Belvoir was a great choice. I had been to your chain back in the late 80’s early 90’s and was impressed then as I was now when my husband and I checked in on Thurs Aug 25, 2022 at 3:15p. It was my husband’s first time at your hotel and he could not stop staying how wonderful it was from the check in with a young man who was very professional to help us find a nice dinner place to the staff at the breakfast from the chef to the lady who made sure everything was full and clean and her helper to the check out with the young lady that made our check out smooth at 11a Fri Aug 26. The pool was so clean and the room was so clean and had all the comforts of home. Thank you for allowing our 2 dogs to come it made our family vacation so wonderful. I just want to say we had a wonderful experience and everyone should get a commendation and be recognized as an asset to the company thank you for making our trip so wonderful

  • Tom and Faye Matthews says:

    Hampton Inn and Suites, 2025 Parkway Pigeon Forge
    For years Hampton Inn has been our choice because we knew what to expect and it met our needs. Our expectations were not met at this location. I don’t like to complain but I think there are a few things you should know. The suite was suitable for our needs in size. The bed was comfortable, as always. The carpet was dirty; it turned you feet black if we walked on it with bare feet. No one came to clean the room, replenish towels, and empty trash baskets. When we inquired about it they said we would have to request service the day before, and they may have said the morning of. We were not told that at check in and have never had to do that before at other locations. As a result we had to take our trash out and go to the front desk to get towels; they would not bring them to the room.
    All accommodations at this location are “pet friendly” as evidenced by the poop we saw in the 1st floor hall returning from the pool. Maybe you should consider half the floors being “pet free”.
    The breakfast area had at least 3 out of order signs the entire time we were there, on the juice dispenser and the pot that would usually contain oatmeal, grits, or whatever. The selections were sparse, one kind of sliced bread, one kind of muffin and frequently only one selection of yogurt. Bacon was never offered, only sausage. I don’t recall if ham was ever offered.
    The absolutely worse thing that happened during our stay was by the woman working the front desk the day the elevator wasn’t working. We had just returned to the hotel and found the elevator not working. There wasn’t a sign on it. I went to the front desk to report it and the woman on duty asked “didn’t you here the fire alarm go off”. I said no, and before I could say anything else she said I don’t believe that! I then told her we had just returned for an outing. I asked when it would be fixed. She said she didn’t know. A man standing there said it would be the next day, I think it was around 2 or 2:30. Because of my health issues and being on the 4th floor I was visibility upset that it would not be fixed in a timely manner. The inconsiderate woman started laughing at me! I asked her why she was laughing, and why did she think it was funny that the elevator wasn’t working. I said I have health issues and it’s very difficult for me walking up 4 flights of stairs. She started laughing and said “what do you want me to do, cry? I don’t know why she behaved like that, laughing at me and my health issues. The man said “we have people older than you on the 6th floor.” He has no idea what my age is or my health issues, but I don’t think he was trying to be ugly, just stating a fact. The woman continued laughing and had no concern for the problems it would cause. She was enjoying, making fun, and laughing at the fact that the elevator wasn’t working and the inconvenience it was causing. Every time I think about the incident I just can’t understand or believe why she would behave like that instead of saying how sorry she was for the inconvenience.
    When I finally made it up 4 flights of stairs, I had to sit for a good while for my heart to get back in rhythm.

  • Waldo Fenner says:

    Based on the this brand I would not ever stay or recommend this hotel. The staff of management is appalling. The head housekeeper or one of them behavior is appalling. When head of housekeeping make statements like why is he still here as if she is owned a reason for guess stay while standing there is a problem. They lock guess out of room or lose paperwork so guess will have to move to another room or suggest to guess will have a party but never mention it to white guess.

  • Eric says:

    The Hampton nashville elliston place. Said they would have coffee for guest 24 hour at coffee bar
    They would not make it at 4 am
    Before we went to hospital for surgery. Plus room was discusting.

  • Jeff says:

    Last night we stayed in the Fall River/Westport, Massachusetts location. The hotel and staff were fine, and we really appreciate the keyless entry ability, but it was the tiniest Hampton room we have ever experienced, and we are Silver Status, maybe gold by now.
    We got a King Study room, and it was laid out so inconveniently. The desk chair is so close to the bed that you can’t back up or turn around. And you must wedge it out in order to get to the little cabinet that serves as a closet, or to pull out the hassocks/foot rests to use at the little love seat on the other side of the bed; same with the side table. If you use them, they block the bathroom door. AND I don’t like a design that places the desk next to the air conditioner vent! That desk needs to be flipped to the other end. Obviously no one in management has ever spent any time in these rooms to see how inconvenient they are laid out.
    Hampton Corporate, please do not build anymore locations like this.

  • CW says:

    The Fayetteville TN manager Aaron protected an over fired executive working to save a plant under duress. Getting me a room and canceling my other hotel after I was too tired to focus- proud of your team. Customers (the biggest in TN) are fighting over space at this hotel and rave about Aaron. Thank you.

  • Angela S says:

    I booked a room online as I had so many times at Hampton Inn Ottumwa Iowa. This booking site looked like the last site I booked through the hotel site at HamptonInn.com/guest reservations. I entered all our information and payment and clicked “book now”. They sent me a receipt in email to say the charge was for almost $1000 instead of the just over $600 AND THEN said there was a no cancellation policy. I thought, “crap! How did I get scammed?” I called the hotel immediately to let them know I booked on their website and I needed to cancel this reservation and they told me it was done through a third party, which I was never led to believe. Hampton Ottumwa told me we had to cancel through the third party. When I asked them what their reservation number was, it was not the one on my receipt. The man at Hampton Ottumwa pulled up the website I booked at and told me that was their hotel but the links he was seeing were not the ones I had. I asked him to please note my issue as I’d be calling back. I called a few numbers from the receipt I had and numbers from the site I pulled up, which already looked different again when I logged in this next time around. I spoke with an Asian lady who did not give me her name but was “Hampton Reservation” and I told her I did not want to pay 33%more that I was originally told. She told me if the “person in charge” at the hotel submitted in email a notice to waive my reservation/fee, that would be the only way they could consider getting my money back, “if the Middle Person approved” ( who the heck was the Middle Person? She said she couldn’t tell me). She told me the email the hotel would have to send would have to go to “Escalations@getaroom.com”. This has ZERO to do with Hampton Inn apparently- I sent Hampton Inn Ottumwa this request-two weeks have gone by and managers Shelly and Tabitha have done nothing to help us resolve this. When I called today to speak with management, the clerk hung up on me.
    In previous calls I was told the email with our request was received. Am I being impatient? I’m already out $1000. We were told if we wanted to stay there we needed to book soon as prices were going up quickly. So my husband booked a room through them at the actual registration desk-it’s not like we’re trying to get out of paying them to have a room there, but not at an average price of $250/night/room when we originally were to get $150/night. We showed honor to them and kept a booking at the reasonable price. But no one will help me recover my lost $1000.

  • Mrs. Laurette Riccio/Joseph Riccio says:

    My husband is a retired Vietnam Veteran age 75. For his 75th birthday his daughter bought him tickets to the Chicago Whitesocks baseball game. We booked through booking.com a two night stay at the Hampton Inn & Suites Chicago-Downtown from August 2-August 4. On July 28 he was admitted to Stamford Hospital dx throat mass/dysphagia. H was discharged on July 29 with follow up care. I called to cancel reservation booking.com sent a letter to the hotel requesting them to waive the cancelation fee which was the total amount of the 2 day stay. They refused to do that even though I called to ask their cancelation policy and was told it was 24 hours. They were given 72 hours notice. We were charge $446.12 dollars. We are new Hilton members and As a retired couple on a fixed income and pending who knows what surgery I am very disappointed in the outcome of this matter.

  • C charlie says:

    Hello Hampton Inn Headquarters.
    I THINK SHOULD BE FAIR AD A CUSTOMER AND ALL STAFF LIKE HOUSEKEEPING SHOULD GET A MEAL IN THE MORNING ESPECIALLY THEY WORK LONG HOURS. ALL HOUSEKEEPING DOES AMAZING WORK. ESPECIALLY THEY HAVE LITTLE MONEY AND OTHER HOTELS ALLOWED STAFF TO EAT. SO I WILL BRING IT TO YOUR ATTENTION. ON FACEBOOK AND LINKEDIN, TWITTER AND ISTAGRAM. PLEASE DO THAT . ESPECIALLY ITA VERY HOT …..

  • Jason says:

    I am currently staying at the Hampton Inn &suites West Ashley in Charleston,SC it is by far the worst hotel I have stayed in, you have to request to get your room cleaned even though right on the bathroom mirror it says room will be cleaned every 5th day. That has not happened once since I have been here, and I have been here since the 5th of July and it’s now the 19th. The bathroom fan does not work and has a moldy mildew smell I told the front desk that and they came in and cleaned the bathroom and nothing since, maybe it’s because I pointed out the mold around the corners of the tub on the floor. I asked why my room wasn’t cleaned today and was asked when I check out and was told they would let the manager know. The staff at this place does not care. Hopefully someone looks into this but they will probably notify management and that will be the end of it.

  • Roddy Thomas says:

    On Tuesday June 12, 2022 my mother and I stayed at the Hampton Inn San Antonio-Downtown located @
    414 Bowie St San Antonio, Texas, 78205. This was a trip for my mother, she hadn’t been able to travel in 3+ years due to COVID restrictions and then a hip replacement and finally cataract surgery. I specifically made reservations for accessible rooms with roll in showers, I made both room reservations this way so that in case of a mix-up at least one room would have a shower usable for her. When we checked in neither room had the requested shower. The front desk staff was apologetic but there was nothing that they could do to rectify the situation. I asked to speak with the manager and was introduced to one of the rudest people that I’ve ever encountered. She basically did nothing to rectify the issue. I doubt that I will stay at a Hampton property again based on this experience.

  • Wayne Hiebert says:

    Recently stayed 4 nights at Hampton Inn in Blue Ridge Ga. Needless to say it will be our last! I’ve never stayed at a hotel that did not have housekeeping. Not one time during our stay did our trash get taken out . My wife had to go to store and buy trash bags! Very unfriendly staff and breakfast to horrible! 4 days with no clean towels or room service is totally unacceptable!!!!

  • Roger Young says:

    Before I enter a comment I’m hoping that management of the Hampton inn in Laredo Texas will reach out to me I left number of calls left messages with the front desk but yet it’s been 3 days and I still haven’t heard from management so now I’m going to get in contact with corporate. I’m going to contact corporate in the morning July 14th 2022 hopefully they’ll be able to help me to get in contact with the management in Laredo.Roger

  • George C Lovell says:

    Recent stay at the Hampton Inn in Madison Georgia was disappointing. We have stayed there in the past and found the floors in the room very stickey and the towels stiff. The overall condition of the property was very poor.

  • Robert J Cairns says:

    My 3 children & I just stayed at the location Detroit/Belleville. We found bed bugs. I talked to the front desk. After talking to her 3 times she said, “oh yeah, sorry about today”. Didn’t offer me any kind of anything. I’m not expecting a free vacation, but a discount would of been awesome. The girl at the front desk really didn’t seem to care at all.

  • Vickie Koon says:

    From June 3, 2022 through June 5, 2022, we stayed at the Hampton Inn located at 2041 Schorrway Drive in Lancaster, Ohio. Confirmation Number 81517113. When using this Hampton Inn’s accommodations, I was disappointed. The pool I had to clean before using and there were no pool towels the second day. I have photographs of the debris that I removed from the pool both times it was used and showing no pool towels. The gym equipment had coffee spilled all over them. I mentioned the aforesaid to the management and was told the pool was cleaned every morning. Well by afternoon with the bug situation and other patrons using the pool, it was dirty by the evening. With the gym equipment being so dirty, I wondered and still wonder why it was so dirty since Covid is still on people’s minds. Needless to say, I cleaned everything I used while staying at this Hampton Inn.
    Additionally, I have photographs of emergency lights hanging from the ceiling, exposed wiring and tripping hazards at an emergency exit. If you want a copy of the photographs, please provide an email address.
    Please contact Vickie Koon at 304-225-8529 to discuss the same. I will be sending a letter via US Postal services’ snail mail as safety and comfort of patrons should be Hampton Inn’s first agenda.

  • Benedetta Evely says:

    We stayed in a Hampton inn and suites in CA. Not the greatest experience. Keys barely worked. Toilet kept clogged with out any toilet paper . Rooms weren’t the cleanest and someone was definitely smoking on our non smoking floor and I have asthma. Paid a lot for two night. So disappointing.

  • Robin jordan says:

    I thought Hampton Inn had a level of quality for all hotels that has the name Hampton, I am stay in your Hampton at Geneva NY this room is 235 per night for motel 6 quality, do you not have these hotels audited? If not maybe you should Develop standards and audit them to that.
    I will never stay at this hotel again I hope I can just make it for 4 nights the room and beds are so bad.

  • Alan Wigant says:

    Hello,
    My wife and I attended CMA festival in Nashville. We booked our trip through BlueShoe Nashville, and booked a room at the Hampton Inn Downtown.
    We arrived on Wednesday June 8, 2022, and decided to use the Valet Service, to park our truck. My white Ford F-150 was going to be in underground parking, and secure. We did not use our truck again until we checked out on Monday June 13, 2022.
    We loaded our luggage, got in, and everything looked fine, and we took off. We dropped our friends at the airport, and took I-40 home. Just when we were almost to Knoxville, I asked my wife to check my gun case.
    My loaded Taurus G2 Millenium 9 mm handgun; Serial # TJP78172 was gone, along with the extra clip being taken.
    Also taken was a K-Bar 8 inch fixed blade knife, in a leather sheath. Some misc things that were taken were a small red flashlight, a bottle of osium, a bottle opener, and some pens.

    The value of the gun is about 259 dollars, and the knife is about 125. The misc stuff was about 30 bucks.
    They took nothing outside of the console, and took nothing from glove box.
    We filed a report with the Nashville PD, and are waiting on a detective to call back. It is case # 129695868.
    We tried to call the Downtown Hampton, and got passed around and eventually hit a dead end. They couldn’t find a manager, nor could they find the valet guy “Dustin”. They really didn’t seem to care about this at all. We finally called Hilton HQ and filed a report with them. They were taking this serious, and were very upset. They said they would call back……but haven’t heard a thing yet.

    Sincerely,
    Alan Wigant

  • Hector Szulansky says:

    I have been a Hampton Inn customer and a Hilton Honor Member for many years and have been at the Hampton Inn at 100 Passaic, Harrison, Newark, NJ several times in the past.
    I have booked because of the same features as usual (free shuttle bus to and from Newark Airport, free shuttle bus to Penn Station – Newark, and available swimming pool…
    All these amenities were well publicized but to my surprise were no longer available.
    I’ve spent over 1 hour watching all the other hotels shuttles arrive to EWR and depart full of customers but the one for my hotel never arrived.
    Later on, I’ve arrived to the hotel and saw 3 shuttle busses just parked there, no drivers and no service.
    I’ve asked at the front desk and was informed that the service was suspended due to the covid-19 crisis but never put in place again (but well publicized).
    The client free parking is now a daily fee parking…
    Even the swimming pool that I intended to use to relax after walking over 8 hours a day was not available for the hotel guests as it was rented to a swimming school…
    At that point, my stay in this hotel was a nightmare, as the shuttle to and from Penn Station and EWR were a main part of my decision to stay in this hotel.
    I’ve requested to be transferred to another Hampton inn with the service in place but they refused and become pretty “unfriendly, if not hostile”.
    The following morning, while sitting on the bed before taking a shower I’ve found a bed bug trying to bite me in the leg.
    I captured the specimen in an empty plastic bottle of water that was given to me at arrival time, and kept it alive.
    Immediately went down to the front desk to ask them to change me to another room but they refused because the hotel was full.
    I’ve asked them to transfer me to another hotel and they refused again.
    As there was a health hazard I just packed up and tried to check out…they refused again.
    I have asked to talk to a Manager and he/she were not at the hotel as it was Sunday.
    I requested a refund but it was denied as my stay in a supposedly healthy, clean and safe place was not refundable…
    I requested to place a formal complaint but it was again refused by the lady in the front desk…
    Then I was told that the manager has come but was taking care of other “urgencies” and wasted over 40 minutes waiting for him…never come.
    Then, I went into the business room and booked a room at the Double Tree at Newark Penn Station where I’ve spent the following 2 nights.
    The purpose of the trip was to assist at the New York Fancy Food Show and I had already lost 25 % of my show business time due to these incompetent people and filthy place. A clear loss in my investment for this trip. Who cares…
    Later on, after coming back from the show, I called the Hampton Inn at 100 Passaic to confirm if they had checked me out but they refused again to check me out. I have asked if they filled a report on this incident and told me that they didn’t and I asked them to do it without delay.
    I use to say that “if you’re not a part of the solution then you become a part of the problem” and of course, they could not care less about the situation…
    By no means I would have stayed at a filthy room with bed bugs and this, from my perspective, is a complete failure from the Hampton Inn at 100 Passaic in Newark to comply with their part of the contract. For this purpose, I request a full refund of my expenses at the Hampton Inn at 100 Passaic, NJ plus the difference in cost I had to afford when booking to the other hotel (please be noted that this has costed me over USD 500.00 for the Double Tree reservation).
    I keep all my rights to sue Hampton Inn for the stress, the financial damages, the loss of business, the risk of bringing bed bugs to my home in the luggage and the health hazard and for sure I will report this incident to the competent health authorities in New Jersey and social media…
    I have exhibited the bed bug to the hotel front desk clerk and have filmed and photographed evidence with me.
    I will never be a client of this particular Hampton Inn hotel again and if not fully refunded I will never be a Hilton customer again (only 3 or 4 weeks before a had an excellent stay at the Guadalajara Hampton Inn Expo in Mexico and I visit average 7 international food shows per year)…

  • JAMES says:

    My name is James Lee, and I am a frequent guest of Hampton Inn….along with our company employees when traveling.

    Please see attached the reservations I made at your facility in Lakeland FL (Poke location) the middle of February….for my 10 yr. old daughters gymnastics competition. Please also see the 2nd attachment of hotels/prices that were blocked for this event that I could have/should have/ and will choose moving forward.

    I made these reservations….and was TOLD MY RATE WOULD BE $147.99 PER NIGHT….very comparable to attachment 2. When I went to confirm my reservations & total last week…I was informed it was almost $1200. When making reservations, I was NOT informed that Monday would be $152, Tuesday $177.00, Wednesday $4.99 cheaper at $172.01, Thursday back down to $156.01, and Friday a whopping $225.99! I could literally cancel the Friday reservation made 4 months ago and book the room cheaper now….

    I am a business owner, and usually take the time to write letters of excellence, not complaints…..because the service industries/employees don’t hear that enough. The lack of communication, honesty, and service in this transaction is simply not acceptable. I have a 10yr old daughter, a wife that battles a long-term illness (body will not digest food)….and the reason for even booking Sunday, Monday, Tuesday, and Wednesday was to enjoy a couple days as a family, get my wife out of the house and go to DisneyWorld. I could have booked with any of the 4 hotels in attachment two….but I didn’t because your reservationist said my room would be $147.99, and Hampton Inn has been the hotel we have chosen in the past.

    Thanks to your service and honesty…or lack thereof….I have had to cancel Sunday & Monday, tell a 10yr we can’t go this time, and alter my (our) entire week of travel….which alters how/when I give treatment to wife.

    Thank you for your time. I don’t expect a response… nor do I expect anyone to step-up and make this situation right. I understand the $ is more important….

    I do however want you to KNOW how this affects my family……

    • Guest says:

      I do not personally stay at Hampton, but employees of the company I work for do prefer to stay on these properties. I have noticed the exact same thing you reference above. The rates dropped significantly 5 days after we booked 5 rooms for 3 nights!! We could have saved hundreds!

  • Natalie Mondella says:

    On May 31, 2022 my husband and I stayed at your Hampton in Exmore, VA. We stayed in Room 424. Left early the next morning as we had a long drive to upstate NY. When we finally arrived home, my husband realized he left his shorts with his wallet in one of the drawers in our room. We immediately called the hotel and someone went to check. It wasn’t there. She advised us to call the next morning around 9 and speak to the assistant mgr. At 8 the next morning we received a call saying they had everything and wanted permission/authorize payment to mail his belongings. I just want to commend the housekeeping woman (Sharon Bono) on being honest and turning in his things. Also, Amber Graham and Esther Evans on the professional way they handled things. In today’s world where everyone complains, I wanted to commend your staff in Exmore.
    Thanks
    Natalie Mondella

  • Diana J says:

    Completely disgusted stayed st hampton hershey bugs in room. No one ever refunded me

  • Brandon Boyer says:

    So disappointed in Hampton Inn suites. I only stayed there two nights from June 3 to June 5 and I’m still being charged from them even today for excessive amount of money that is making my account go upside down I called the hotel they tell me it’s my banks fault I told my bank they tell me is the hotels fault so I know that the Hampton Inn has no authority to access another charge onto my account But they did anyways and now I’m upside down in my account can’t pay my bills because they want to just take money out of peoples account whenever they feel like they need to and I think that is highway robbery

  • Kelly Lawrence says:

    This particular Hampton Inn certainly didn’t meet my expect after visiting other Hampton hotels. It was outdated and run down. Repairs to rooms were done poorly. The room refrigerator sat on the floor under the desk. Our room, 218 had chipped peeling paint. The hotel was clearly understaffed and some of the smaller details such as freshly baked cookies were overlooked and not done. I came down our second day in the afternoon after house keeping had made their rounds and skipped our room to ask that our room be cleaned. 2 staff members were in the lobby and one was giving the other a back/shoulder massage. The one asked for my room number and assured our room would be cleaned….it never was. The woman working that night was very apologetic but couldn’t leave the desk to bring up clean towels or garbage bags. I had to go down and get them.

    Three days before our arrival I had called and left a message for the manager, Tiffany about some questions I had regarding the hotel. My car was never returned. After expressing my concerns about the quality of our room and the lack of service I was assured that points would be added to my Hampton rewards. I asked to receive a room credit rather than extra points and was told by the employee at the desk that she did not have the authority to do that and would have to wait for the manager to come in on Monday. It is now Thursday, I have not heard from the manager, I have not received any credit to my credit card or any additional Hampton rewards points.

    With the Louisville slugger complex nearby and so many people staying for tournaments, you would think Hampton would make this hotel a priority and bring it up to the same level as many of their other hotels. I certainly would not choose to stay there again

  • Anonymous says:

    I work at a Hampton inn In Cleveland Ohio on East 9th St, there’s so much wrong going on at my job and I’m getting tired of it, we’re supposed to be able to tell our supervisors and managers what’s wrong and they’ll be messy and go talk about it to the whole department we have an assistant manager stealing tips, and guy working in the kitchen disrespecting housekeepers and the manager and assistant manager was there both times and did nothing so he think it’s okay to continue doing it, they have bed bugs, they treat us like we’re nothing, we even went to the general manager absolutely nothing was done housekeepers fighting with laundry attendants over linen and when we bring it to the managers attention they did nothing to try and give a resolution to the situation our manager has a friend working there soon as she was hired she became a housekeeping supervisor and she bullies the housekeepers and and when somebody say something to her she runs to the manager and the manager takes up for her everytime they don’t care about nobody but they self and it’s getting to the point where they can’t even keep employees because of everything going on everyday you see a new face literally so if someone from corporate can please get in under control we need the help bad since the help we supposed to have doesn’t want to do anything but sit on Facebook.

  • Claudia says:

    My husband and I recently stayed one night at a Hampton Inn & Suites in Sellensgrove Pa… the price was more than we normally spend on a hotel but we decided to splurge for this trip. Our impression of Hampton Inn has always been that it has a reputation of being above the norm. We were both shocked by the quality and cleanliness of the room. We have since stayed at another Hampton Inn & suites and were extremely pleased. After some thought I decided you should be made aware of the impression one of the hotels under your name is exhibiting.

  • Michael Chafins says:

    I am a contractor who stays five days a week at the Hampton Inn suites in Benton harbor Michigan. So far I have been there five weeks.When I check in the front desk they tell us about breakfast and how they clean the rooms on the fourth day but since I’ve been here only once have they cleaned the rooms, oh I forgot we have two rooms both not cleaned. When I ask about it they never have a reason just you were overlooked. Also the pool hasn’t been open and they tell the guests maybe tomorrow. This is the first hotel I have been to that doesn’t have some kind of furniture outside for the guests. The amenities are none Nota no where to be found.

  • Rebecca Murphy says:

    Stayed with my company Auto Zone on May 3 , 2022 checked out on the 4th of may . My deposit is still pending I called the vorhees New Jersey location twice first time they said call my bank I did that bank says they haven’t released the hold I call back now they saying another card paid for my room yet my name is on the invoice clearly my bank statement say pending from voorheees New Jersey Hampton inn lady says she will call me back. I’m very upset we have stated there before and never had issues . I’m a signal parent who lives check to check I need my money

  • Robert Popp says:

    My wife and I made a reservation online at the Hampton Inn & Suites in Cashiers/Sapphire Valley about a month ago. It was very easy however what I didn’t realize is that the reservation had a hidden cancelation policy saying you had to cancel a week in advance. There was no obvious warning on the website saying that there were stipulations to cancelling the reservation. We eventually had to cancel due to the event we were going to getting cancelled. Unfortunately we cancelled within 1 week of our 1 night reservation.

    I called the hotel multiple times to talk to the manager – Mary Landy (sp?). She never returned any of my voicemail messages. The least she could have done was call me back.

    We won’t stay at a Hampton Inn again.

  • Katherine Kay says:

    Thanks (NOT) Hampton Inn for cancelling my Syracuse reservation on the evening of the Paul McCartney concert!!
    Made reservations in February 2022 and May 13th 2022 it was cancelled because Hampton Inn sold my reservation because it was “bought out” by a larger entity surely at a higher price- screw the little people of America!

  • Molly Jensen says:

    The contact information above is not correct for the Hampton Inn and Suites Corporate Office. We are trying to get this removed as this is a specific hotel located in York, PA.

  • drew offutt says:

    I went to the Hampton Inn last night (5/10) for a one night stay. I booked this thru Expedia. I arrived with my wife and had my paperwork with itinerary and confirmation. I approached the front desk to check in and was told there was no reservation for me. I presented my paperwork to the clerk and she refused to look at it. She proceeded to raise her voice telling me I had no reservation and the hotel was full with no rooms available. The was both embarrassing and humiliating to my wife and myself, because there were about 20 to 30 people in the lobby listening to her rant. The manager left the desk and went to his office and disappeared from the scene the clerk was making. I just stood there unsure of what to do, since the room was paid for in full. She then got on the phone with Expedia, getting louder and louder on the phone, while my wife and I sat down in the lobby. She loudly called me to the desk and said that “this is your problem and needed to call Expedia myself” She wrote down the number and tossed it on the desk. By this time, more eyes were watching this clerk behaving very rudely and loudly.

    I called Expedia from the lobby, he verified my information and said he would call the hotel and put me on hold. He came back a few minutes later and said he was hung up on and said he was sending an email to the manager regarding this issue. I stayed on the line and approached the front desk again, mentioned to the clerk that this was straightened out and the manage received a verification email from Expedia. This time she yelled that there was no email and that there were no rooms available if there was an email. I asked to ask her manager if he received the email, she left the counter, came back a minute later and said there was a room available to us, slid us the key and told us to enjoy our stay in a very rude and condescending way. How a room magically opened up to us when she kept telling us no rooms are available is a mystery to me. The manage never came out of the office nor tried to help or stop the clerk from being rude and nasty toward my wife and myself. I was never rude nor raised my voice, while my wife stood there silently.

    We stayed the night, but things just were awkward. The next morning during check-out, I met with a manger and told him what happened, The manager was very nice and kind and assured me he would contact me today before 3 pm and try to make the situation right. He wrote down the name of the clerk and the manage on duty. It is now approaching 8pm without any phone call or email from the manager.

    This entire situation is bothering me because we have stayed at the Hampton Inn many times in many places, but never with this type of treatment. I paid over $450 dollars to get this reservation for my wifes birthday and was treated like crap. The disrespect and obnoxious behavior by the clerk had people in the lobby rolling their eyes while I stood there and took the abuse.

    I was hoping for someone to reach out and discuss / rectify the situation but again have still heard nothing.

    Unfortunately, this experience has really soured us The Hampton Inn.
    I am hoping to hear back from you.

    Drew O

  • Donna G says:

    I stayed recently at a Hampton Inn in Elyria Ohio near to the abandoned mall. It was the most humiliating experience. Shortly upon leaving, I received an additional charge. When I called the hotel, I was told there was a missing pillow from the room I occupied. I stated I did NOT take a pillow and I expect a full refund. The employee I spoke with stated they need to conduct a full investigation and will only refund if indeed they find the pillow. Now who would take a used pillow? I called the hotel a little while later and stated I expected a full refund. I also asked that when the refund was credited to my account , I wished to receive a phone call stating such. About an hour later I received a call.
    The employee stated they will
    Reverse the charge because “they were able to find a replacement pillow”. The employee still was insinuating I had stolen a pillow.

  • Greta Kleiner says:

    I stayed 2 nights Fri. 6th and Sat. 7th 2022 in a handicapped RM 228 At your Watsonville CA. hotel.

    The whole Rm Was a mess from the start The sink was dirty the carpet was stained everywhere the mustard yellow chair had a massive stain on the seat The walk in shower the rail at the bottom was not Sealed so the glass shower doors were useless .

    Water all over the floor and no towel mat at all . Others I spoke to like me had no shower soap. For a hotel that is approximately year old the place is a disgrace .

    My husband talked to the front desk. They gave the major impression that this is normal .
    I stayed at hotel Hampton in Yuba City CA before what a great place that is in contrast the manager there is doing the right thing.

  • Steven Gondron says:

    I spent two nights in Sulphur Louisiana my checking account money is being taken out of it but the rooms were already Paid this happened 3 times the two were corrected the 3rd not yet I would love to know why this is happening to me and how do I get the third one corrected without it happening again? Steven.Gondron@wpi.com

  • Jasmine Heard says:

    I was an employee of the Hampton Inn in Cartersville GA, until earlier today. I left because of the mistreatment by my supervisor, who almost ran me over as I was leaving the hotel. Then chased after my vehicle, tried to run me off the road , and cussing and yelling out her window for miles. I love working at the Hampton Inn especially the one in cartersville. I’ve always been proud of it. I just wish management cared enough for the employees there so that we weren’t treated the way I was. Corporate should take action because today they lost an employee who loved the hotel and kept an employee, a supervisor, who bullies and cussed all other employees even the manager.

  • Maria M. says:

    Paula at Hampton Inn – 2144 West Willow Street Lafayette, LA, 70583 went above and beyond to try and accommodate our family. Paula even offered to call other hotels to find a room for our family. Thank you, PAULA!

  • Tonya kennedy says:

    I was assaulted in the elevator at the Hampton inn in Albany by an employee . I was vulnerable crying and alone and this employee came into the elevator and assaulted me
    To pour salt on the wound ,
    The hotel won’t even call me and apologise and I want them to veiw the cameras and I want an apology in writing

  • Kamala Nair says:

    I cannot believe the following negative responses about Hampton Inns.
    Hampton Inn is my favorite hotel to stay. Price is reasonable and always had the Best customer service plus clean rooms wherever I travelled. I used to work as a field Agent and always preferred to stay at the Hampton Inns when I travelled. I am retired now and still stay at the Hampton Inns while traveling. I love their breakfast every morning plus I met several interesting people at breakfast. I stayed for a week last month at Daytona Shores Hampton Inn. I loved their breakfast and all the employees started treating me as family. I am looking forward to staying at the Hampton Inn Tampa next week. I introduced Hampton Inn to my friends and they also like staying at the Hampton Inns when they travel.
    i am sorry some people had bad experiences staying there. All my friends in Atlanta know that I am a fan of the Hampton Inn!!!

  • Terry Erwin says:

    I’m sorry to say I don’t good things to say about your Hampton inn in Miami Florida 3449 NW 42nd Ave.
    Miami FL 33142
    I called late evening on the day
    Of our arrival and told the guy who answered the phone our flight was delayed would there still be a shuttle from the airport. I told him we would lane around 12:30am he replied no problem proceed to the ground pickup area for shuttle buses when you get there call this number and we’ll send the shuttle over. So I did as he instructed me but when he answered this time he stated our shuttles are done for the night we stop at 11:pm then he sarcastically said it’s all over our website. I had just flown over 1000 miles I was tired but after this comment I was instantly angered over his sarcastic attitude toward a customer. I know what the website says that’s why I called to see if they still had services after hours to which he assured me they would send the shuttle over. I then asked him since there’s no shuttle what am I supposed to do he stated take an Uber , I asked at who’s cost he then stated yours it’s not my fault your stranded at the airport . Once we arrived at the hotel check in was another joy , the room they had is booked in was totally wrong ,I purchased the cruise shuttle package which they told me it starts after 10am when I told them our cruise check in was 9:930am again sarcastic attitude from the guy behind the desk well we don’t have that early of a time I guess you’ll have to take an Uber seems this his is answer for everything use Uber . This angered me even more I stated I want my money back for the Shuttle which he did return. Oh yes he did make sure we got our complementary bottles of water for being Hilton honors customers that was a joke . He could plainly see I was upset and did nothing to try and ease our frustrations but give use a bottle of water. I. In the morning it still bothered me the way we were treated so I approached the morning desk
    Clerk and told her my
    Dissatisfaction with this particular Hampton inn. She said oh I’m sorry I’ll tell the manager , when I asked to speak with them she said they’re not available right now but I will tell them for you . I asked about the 100% satisfaction guarantee and making it right , she stated. She couldn’t do anything about that but she would tell the manager the one that wasn’t available and I couldn’t talk to. So to make a long story short I’m out over 80 dollars for two ubers the 100% guarantee is nothing but a marketing scam and the Hilton honors program is nothing more than a way to collect and monopolize customers data . I used to be a loyal Hampton inn customer , we always stay at Hampton because of the great service we used to get but this situation has changed my mind about Hampton inn going forward and Hilton in general probably won’t be using Hampton in the future .
    Signed
    A used to be loyal customer
    Terry Erwin

  • Monica & Dan Wells says:

    My husband and I stayed, for our 30th anniversary, at the Hampton Inn and Suites in Longview, TX, March 30-April 3. The room was great and the service was great until Saturday night. We were told at check in that since we had an extended stay, if we wanted service we would need to fill out a slip and turn it in to the front desk. We didn’t need or want service and even had the Do Not Disturb sign out on the door when we left our room on Saturday.
    When we returned to our room we noticed right away that someone had been in our room. The bed had been made and trash and towels removed. This alone would have been fine but several of our belongings had either been moved or were completely missing! Our clothes which we had left in two separate drawers had been thrown all together in one drawer. Our bathroom items,(toothbrushes, toothpaste, toothbrush covers, shaving cream, razor, contact solution, contact case & deodorant) were all completely missing from the bathroom counter where we had left them. We had over $50 of leftovers in the fridge that was now gone. My husband had left his medications in the side table drawer but one of them we thought had been taken, was found in the bathroom. My reading glasses that I left on the side table were finally found at the bottom of our duffle bag where we had our dirty clothes. My books had also been moved from where I had left them.
    We immediately went to the front desk and told the lady what happened. She gave us toothbrushes etc. to use that night and said she would have to contact the GM and that they could look at who used their keycard to enter our room. The next morning, we again went to the front desk to see if they had any news but they didn’t know what we were talking about so we had to rehash the whole story again to the lady at the desk and to the housekeeping supervisor. They thought that we should be able to get some kind of compensation but didn’t tell us what we would need to do once we got back home.
    We know that this complaint might sound minimal, but just knowing that someone came in our room, even though we didn’t ask for service, and rifled through all our personal belongings is very upsetting! We needed you to be aware of this incident and hopefully this won’t happen to anybody else.

    Sincerely,
    Dan & Monica Wells
    monwells@gmail.com

  • Tom & Karon Rue says:

    We have been blessed with one of your assistant managers, Tyrone Cavitts at Hampton Inn off Thomas Rd in Phoenix, NV. He treated us with respect and kindness above & beyond the call of duty. He had a compassionate & helpful personality which I might add we are not use to with most our stays at a Hampton or other Hotels. What a guy!!!

  • Charles L Derus says:

    Mr. Brandon Philpart
    General Manager
    Hampton Inns – Ft. Lauderdale Airport North
    2301 SW 12th Avenue
    Fort Lauderdale, Florida 33315

    Dear Mr. Philpart:
    We were very pleased to have stayed at your Hampton Inn on our recent trip to Florida. But were quite surprised regarding several aspects of you hotel that I would like to bring to your attention, especially before recommending your property to anyone else.
    • Our room was nice, but was surprised that there was only laminated flooring and not carpeting; I guess that this is latest décor for Hampton Inns
    • The breakfast area was not clean; specifically the microwave as it had food residue both inside and out.
    • There was no coffee nor hot water in the erns at the front desk area when we arrived. Second only to the fact that the afternoon desk clerk as well as the overnight clerk failed to refill them. I had looked at this being an available perk at Hampton Inns.
    • Our room, 314, had no identifying number on the door/wall. We guessed as the room’s location only by comparing other room numbers along the hall.
    • The floor numbers in the elevators were not illuminated. Again we guessed that when the elevator stopped, we were on the correct floor.
    • None of the front desk people wore any kind identifying clothing (shirts) or name tags indicating that they were actual employees of the hotel. (They seemed more interested in their phones)
    • Having worked in a Hilton Hotel property, I know how important it is for good customer service, something I felt that you front desk personnel lacked. They did not seem all that familiar with other businesses (food/beverage) establishments around the hotel. Only by venturing out ourselves did we find such.
    • The snack shop adjacent to the front desk contained very few offerings, eight at best.
    • We were also surprised to learn that there was an additional charge for the airport shuttle; although your website only states that transportation was available (but not as ‘free airport shuttle’).
    Surely our travels will take us back to cruise sailing from the Fort Lauderdale area. But just as sure, I will more than likely select another Hampton Inn, if not another hotel brand in which to stay.
    Sincerely yours,

    Mr. Charles L. Derus

  • PAMELA L. Davis says:

    Kokomo, INDIANA

  • PAMELA L. Davis says:

    Bugs in sheets. Room not cleaned after request in advance when booking & arriving. FRONT DESK HEAVY SET ERK TOLD ME THETE WWAS NOTHING THEY COULD DO. UNEXCEPTIBLE!!!!!!!
    BAD SERVICE!!!!!

  • PAMELA L. Davis says:

    Room 509 dirty room with bugs in sheets. $380. + for 2 days. I ll NEVER STSY HER SGAIN..KOKOMO, INDIANIA HAMPTON INN..NEVER BEEN TREATEDIKE THIS BEFORE WHEN STAYED. PERFECT LAST, YEAR BEFORE, YEAR BEFORE THST. BUT SUCK WITH ROOM &, SERVICE THIS TIME

  • Mary Zimmerman says:

    I am trying to help someone how do we get workers compensation information when the manager and management is not being helpful with the accident. Mary Zimmerman 7659948521

  • Kevin K. says:

    I checked in tonight to the Hampton Inn & Suites in Carolina Beach, NC. A manager named Jeremy was on duty and checked me in. When I told him that I would be back to the lobby for the extra bags I was traveling with, he immediately came around and brought them to my door. Later, after returning from dinner, I selected a bag of chocolate from the hotel’s kiosk area and asked Jeremy whether I should pay by cash or cc. He hesitated and then smiled and said: “This one’s on me. Enjoy a sweet treat at the end of your day.”

    This young man is a class act. Those small gestures mean more than any corporate outreach. Thanks Jeremy for making my day.

  • Ed H.Cohen says:

    We have spent Saturday night
    . and Sunday morning at the North lake hotel in Atlanta. Stayed in room 211. The place was nice and clean but around us. Everybody smoke marijuana. The rooms were known smoking. They didn’t matter to anybody. We don’t smoke ourselves but the smell around us was disgusting. When we complained to the front desk they told us they cannot do anything about it. It is illegal to smoke marijuana in Georgia….

  • Jack Fillers says:

    We have stayed at this one Hampton Inn for a couple years for a NSRA show. We made reservations last year for this year. Now they call to let us know that the price has gone up $100 more per night. Are they just ripping us off? The website has the old price. I guess we are done with them.

  • Teresa Martin says:

    This is all concerning our “handicapped” room.Bed was very hard, too tall and hard to get onto. When attempting to do this if you were only sitting on the edge you could slide off. Why have a chair with wheels in the handicap room? Also the sofa bed was too low and impossible to get out of. Had to have help getting up. Entrance door stuck and very hard to open. Luckily we were getting to leave and we found roaches. We had visitors who wanted to swim in the pool which was closed due to it was dirty. Also handicapped parking should be near the front door not around the side near no door. Next time you are creating a handicapped room consult a handicapped person. See no reason to stay at a Hampton Inn again. Miserable experience!

  • Lj says:

    It is 6:45 am. A dog in the adjoining room is barking continually. The desk clerk acted like it was no big deal. . It is a terrible mistake that corporate is allowing pets beginning April 1. We have relied on Hampton’s for comfort, cleanliness and a good night’s rest. Looks like, no more.

  • W. Brandt Piepenbrok says:

    For the past several days I stayed at one of your Hampton inn’s in ft.wayne Indiana , DuPont ,I just wanted to say my stay was the best stay that I ever had, the people who work there were the best at what they do, so friendly and went out of there way to accommodate my durning my stay. From the manager to all the people that work there. I will recommend this hotel to everyone who ask for a good stay. Thank you for everything;. W. Brandt Piepenbrok:

  • Alan Weber says:

    My wife and I stayed at Hampton Inn in Texarkana AR one night….and, never again. When we arrived, we noticed the hand support in the shower was actually pulled out of the wall on one end with the screws hanging out. We should have left, but didn’t. The shower had mold all across the bottom seam. The chair was absolutely filthy. And the floor in front of the toilet was so sticky that we laid a towel there. The carpets were old and dirty…and dirt was in the almost all corners of the rooms. If possible, I’ll attach photos. Otherwise, I’ll try to post them on travelocity. We are Hampton Inn fans and stay at them almost exclusively. But this is one that needs a surprise inspection. Just aweful!

  • Mabel says:

    So. Who do I call in corporate office. The Hampton inn and suites Manteca just took 1539.81 from my account. Which I had payed everything I owed very dissatisfied with Hampton inn

  • Lee Stopher says:

    I recently returned from a yearly (except the last two) retreat at a retreat center in Carefree Arizona. This is a lovely community set in the mountains and desert north of Scottsdale. The homes and businesses are natural colored stucco and blend with the surroundings. Imagine my dismay when I showed up this year to find a Hampton Inn in all it’s gigantic cuboid ugliness sitting right in the middle of this lovely community. Carefree governance should never have allowed this to happen but I am also so sick of corporate jerks with no taste whatsoever just plunking down these ugly architectural monstrosities without any regard to their surroundings. This building is just like all of their others that you see looming over freeways throughout our country. In an age when people are obviously preferring Airbnb and VRBO to hotels for their vacations, the corporate world is still insisting on cranking out the same old formula buildings. Wouldn’t want to reduce the obscene profits and just make due with decent profits. I will NEVER, of my own volition, stay at a Hampton Inn.

  • Pamela Williams says:

    I’ve lodge at many Hampton Inn & Suites and always had great experiences. Unfortunately, upon arrival at this location I was thoroughly disappointed.

    I made reservations with specific room requirements to ensure the needs of an ADA friend who traveled with me. However, the room type needed didn’t exist in the property even though the desk agent advised me that most of the rooms in the hotel were the type I needed.

    I accepted the room (119) that was available for the benefit of my friend. While getting settled in the room, I pulled the sofa bed out to place the linen on. To my shock, there was a huge stain on the mattress (see picture). I spoke with the desk clerk, Eric, who came to the room. He offered me a discount to stay in the room, I responded by letting him know that I was not willing to sleep on the mattress regardless of the price. After some discussion, my friend and I relocated to room 212 even though it was not very appealing (see photo). I asked if I would be given a reduced rate because of my experience. Eric denied my request even though he was willing to give me a reduced rate to sleep on stained mattress.

    I had the opportunity to talk with the assistant manager, Daniel Wilson, about the mattress. He responded with very little concern and said he’d tell someone. He showed absolutely NO concern for me as a guest. I later advised him that I was going to do a review with hopes that no one else would have the experience I had. Hopefully, my review will help improve overall management of this Hilton property. I have photos available but was unable to add them to this post.

    Pam Williams

  • Phyllis Borecki says:

    I just wanted to bring to your attention that we have stayed at your Springfield Illinois Hampton it’s an end it’s usually the only hotel I stay in nationwide. But I need to tell you though we stayed there on December Either the 9th or 10th of December 2021 the betting was so filthy we oh filthy we had to keep requesting for clean bedding the pillows were also filthy and when I asked for another pillow he gave me a pillow with a filthy pillow case on it. I will never stay at another. Phyllis BORECKI. 847-840-3203

  • Deidre Holmes says:

    We had reservations for three nights. And paid for three nights. This morning at 6:30 a.m. when we left the hotel for the day I specifically told them to clean our room. Forgot to mention that we had to take the stairs down 4 floors because elevators were not working. Upon return at 3:00 p.m. the elevators were still broken so up the stairs we go to 4th floor. Went in room to it being UNCLEANED and bathroom sink full of ants. Needless to say we left the hotel and headed home. I was not walking down the stairs again for clean towels. I will be contacting for a refund for the night we paid for.

  • Dana Robinson says:

    I checked into Hampton Inn Amarillo I-40 West on Feb. 23, 22. It was just ok. But, we had a death in the family and I was traveling with my elderly mother. We were eaten up by bed bugs. I reported it once we discovered what the problem was to the young girl working the front desk on the 25th. She was supposed to have a manager call me. There was no housekeeping. We had to beg for towels. In 5 days we got 2 clean towels. They never took our trash either. Went in this evening after my Uncle’s viewing and talked to Nathan at the front desk, who said he was a manager. There were no notes of me talking to the daytime girl so pretty much he told me the problem didn’t exist. Made us pay for tonight because we didn’t check out earlier. Hello, visitation. And how is any of this my fault??? Very unhappy. VERY! Have always stayed at Hampton Inn’s. Will never stay at another one ever!!! $700+ to live like a homeless person. Shameful and I plan to discourage everyone I know from staying at a Hampton if I’m not contacted by someone immediately and this made right.
    As well as, leave bad reviews all over the internet.

  • Laura Potts says:

    We would like to know why you are charging your guest to park in the parking lot of the hotel? Where else would we park? At that price we could of gotten a condo which is what we will be doing next time. We come alot and were very disappointed with having to pay for parking.

  • Kenneth Lee Abshire says:

    So I stayed at the Hampton inn &suites in Green River Wyoming I stayed there for two weeks The first week the hell down almost $1900 in my account the first week they held out almost 1900 in my account the second week at the end of the second week I moved out because they held out $1,200 on my account and didn’t cost but $815 for me to stay there that second week so I’ll leave Sunday here it is Wednesday I get on my check I checked my balance on my checking account they done took out $1,068 and some change plus $815 and some change I’ll call to complain for the fourth time they telling me it’s nothing they could do about it I will never ever stay in your house hotel again trying to find a number to get a hold of somebody to see what we can do about this you can’t find the number you can find one for the Hilton because that’s who owns the Hampton but it you can’t find nothing for the Hampton or you can find is all I can complain on this and write this down I’m very unsatisfied I just want my money that’s owed to me I’m tired of them taking money out of my account and holding on to it especially when I’m not even there anymore somebody needs to get a hold of me and give me back my money

  • Dusty says:

    For $300 a night I expected a little nicer room the breakfast was a joke and no laundry service even though it was listed I will never be staying at another Hampton after this trip

  • Randy Atkinson says:

    We spent 2 nights in Munster, IN at a Hampton Inn and Suites 2/19/22-2/21/22. We booked 3 rooms for this stay. We specifically booked this hotel based on it having a working pool and hot tub so our three families could enjoy the pool and hot tub. Upon check-in, we were informed that the pool did not work and hot tub did not work. We could not cancel our reservation at that late notice. We were also informed that the pool and hot tub have not worked for months. I really can’t believe that Hampton Inn and Suites welcomes this kind of misinformation. As people who travel all over the US- we will not stay at Hampton Inns or their affiliates. I really can’t believe that the website wasn’t updated about the pool/hot tub, we weren’t updated on status of pool/hot tub before check in. Seems like we should be getting some compensation back to make up for our disappointing stay.

  • Deirdre and Jeff ibsen says:

    My husband and I stayed at a Hampton Inn in Van Horn, Texas on Feb 12, 2022. We were incredibly disappointed in the condition of the room we stayed in. The room/bathroom was dirty with stained tub and shower walls. The wallpaper was peeling up and the towel rack that should have been over the toilet was missing. There were also holes in the doors. It was the quality of something I would have expected to pay $59/night (or less) but we were charged $159!!! You should really be ashamed of yourselves. This has definitely made me reconsider staying at any of your hotels in the future. I have pictures and would be happy to send to you as I was unable to upload them to this message.

  • Ed and Kathy Petrelli says:

    My wife and made a reservation while traveling before a snow storm in New England on January 6, 2022.
    We were heading to Fairfield,CT and called the Hampton Inn to make reservations while in route. Realizing that the reservation confirmation email was for Fairfield, NJ we called back, the same number, to cancel that reservation and booked a room at the Hampton Inn in Milford, CT .
    We were charged for both rooms for the same night and I called to dispute the second charge and was told I had to call the third party to put in dispute. We call the Hampton Inn website reservation phone number!
    I filed a dispute with our credit card and the Hampton Inn rejected our dispute because of there cancelation policy. WE STAYED AT THE HAMPTON INN IN MILFORD, CT THAT EVENING!
    So disappointed that the Hampton Inn could not resolve this issue. Having reservations making future reservations at the Hampton Inn(s).

  • J. L. Scott says:

    I stayed at the Hampton Inn in Salinas CA on 9Feb22. On my many road trips the Hampton Inn facilities are my first choice due to consistency of comfort, etc. The facility in Salinas CA on Work St was very disappointing. Pillows were lumpy, the bed made noises when rolling over loud enough to wake me up. The shower head apparently was partially plugged up and did not provide a comfortable shower. As stated, I have stayed in many Hampton Inn hotels across the United States and this one was quite different and un comfortable. Additionally, my Honors number and password no longer are recognized.
    J. L. Scott, retired military and retired law enforcement..

  • Connie Livingston says:

    For the past 25 plus years, I have stayed at the Hampton Inn in Gatlinburg, Tennessee. I am over 60 years old and have only made a complaint one other time in my lifetime. I don’t do this unless I think it will benefit everyone involved. This Gatlinburg Hampton Inn REALLY needs an update. I want to go back to the Smokey Mountains and take my family, but I don’t, because I want to stay at that inn. It really needs updated. Our tradition is going there and staying at that inn. I would be happy to pay more if that would mean the inn would make you leave with a good feeling about it.

  • Burke says:

    Hi, Christopher I’m a traveling contractor and have always took an exception to your facilities and just having a bad experience today at battle creek mi. For starters I booked in advance a king room with a sitting area/ study. To only told my room is not available and I will have to take a double for the next couple nights also there is no maid service and towels are available at the counter… (like a roadside motel) I then walked up to my room to a door that is stuck in the jam and only opens with force along with wires hanging from the ceiling where a smoke detector should be. (Room 314) little did this attendant know I am expected to be here for the next 7 weeks so I will not be using Hampton inn for my trip.

  • Keitha Osterhaus says:

    I wrote the following letter on Jan. 7 to the manager of the Hampton Inn in Iowa City, Iowa. I never have received a reply. I then sent the same note to what I thought was the corporate office. Still no reply. They don’t care one way or another about their customers!

    Dear Mr White,

    We stayed at your Inn last night.
    Though your establishment was acceptable your front desk customer service has a lot to be desired.
    I entered and went to the front desk. The young man working was on the phone.. I new he was busy and waited to at least be acknowledged. This never happened. He could have taken a second to look up and mouth the words I will be with you shortly. This would have been appreciated. Instead he continued for 5 minutes or so while my husband waited out front in the car. Finally he got off the phone with no apology for the wait and looked at me as if I should be the first to speak. Instead I should have heard and apology for the wait and how may I help you this evening. We had a reservation and finally got checked in to room 217.
    It was an adjoining room with 219. The TV from 219 was very audible to us in 217 through the cracks of the adjoining door. It was on well past midnight. I realize not everyone cares to try and respect the comfort of others and you can’t help this. It goes along with so many slamming hotel doors. Seems people do not even try to hold it down, if their up everyone should be up! Anyway your breakfast area and food were outstanding! We appreciated the kindness of the nice ladies that worked in that area.
    We then went to check out and there was no one at the front desk. I and another guest needed some assistance that neither of us ever received. This is not acceptable! She wanted to talk about scheduling and I simply wanted a receipt. We were told by a women sweeping the floor that the person was in the bathroom. I had to laugh as it had been quite awhile. When we went to breakfast no one was there either.
    I looked for a note pad or something to write on. Being in customer service most of my life I know the back of a desk. I went around looked for a notepad, there was nothing to write on. I happened to see your printer and took a sheet of paper out of the tray, went back to the front and left a note.
    I simply wrote “Please email a receipt to me. Your customer service is very poor and left our room cards on top of it. I have yet to receive that email please see that I get a receipt!

    Sincerely,
    Keitha

  • Teodoro Rodriguez says:

    My wife and I stayed at the Hampton Inn in Parker, Az. Great place great staff. Then as we were loading our things into our truck an older woman with a Hampton Inn shirt said to us and I quote. So you know the next time you “MEXICANS” come here instead of the motel 6 you people park across the street. We were very upset and left. We stay at the Hampton Inn all over the United States and this is the first place anything like has ever happened we were shocked!!!!

  • Bert Neff says:

    The Hampton in Clinton Ms, was one of the dirtiest motels I have stayed in. Not only dirty but breakfast was not prepared and no coffee in the coffee pot for nearly an hour. Please correct these issues

  • Michael Conte says:

    Nice to know hotel revenue is more important to you than kids being able to swim. Absolutely disgusting …There is not even a manager on duty to talk to..or cares to phone me back. I will advise all my colleagues never to stay with you again.

  • LaShann Latimer says:

    My name is LaShann Latimer, I called your Hampton Inn in Xenia, Ohio (937) 347-1029 to change my reservation from Saturday, January 29, 2022, to Sunday, January 30, 2022. I was greeted very politely by your employee, Darius. He changed the reservation dates without a problem. But I asked him if, any handicapped accessible rooms were available? “I jokingly said, ” Come On, Darius.” He totally lost it on me”. I requested that he take a breath he was so worked up! Then I replied, “Darius I am a school teacher in Xenia, please don’t speak to me like that. ” He replied, ” I don’t care if you went to or taught at Yale do you want the room or not?” I requested to speak with the manager and I was told that when he returns he will pick up the phone. I have been on hold presently for 20 minutes and I am still on hold.
    I was just told the manager is in a meeting and he was not available after being on hold for 30 minutes and Darius hung up the telephone.
    I am very offended and I know that your employees are taught to speak to your customers better than this. I am expecting a verbal apology from Darius at your earliest convenience and I would like for someone from corporate to reach out to me.

    LaShann Latimer

  • Dusty Gregory says:

    How do I file a complaint with Hampton?

  • Mike and Pam Sondag says:

    My family spent three nights this past week at the Hampton Inn and Suites MSP, Bloomington MN in order to attend events and fly out for a vacation. We were not impressed. The pool was closed but not told to us when booking. The elevators shake and groan that you are unsure they are safe. The bathroom ceiling drops paint on you as you shower (room before we flew out). We were told to call as soon as we landed for the shuttle. We waited until at baggage claim to call. We watched the shuttle drive away as we walked out. We called again an they said there was no one there so he left. Three rooms of guests stood out there for almost an hour. Returned finally and loaded bags but didn’t let us board. When finally allowed on was a woman that wouldn’t look at anyone. Made multiple stops forcing people to double up. When we finally went back to hotel she quietly snuck out. She was the front desk clerk. Super weird and was an embarrassing walk of shame look. Our room had a pull out that had a single thin blanket and no pillow. No person should ever attempt to sleep on that thing. Our bath had no tub and the floor tiles were broken and not attached to the floor for several feet. You need some serious updates and training.And for that unpleasant experience I paid plenty of money.

  • Bruce A.Cervone says:

    I’d like to complement Ms. Cipriana Hudson, your employee at Hampton Inn located in Chula Vista California. This young employee assisted me with perfect customer service, patience, and understanding. Please acknowledge that this assistance is what all companies need to provide. Thank you very much Cipriana and Hampton/Hilton Inn.

  • Ernestine Lipsvomb says:

    No bangels and cream cheese

  • Shugg says:

    I stayed at the Hampton Inn in Pine Bluff, Arkansas Thanksgiving Eve and Day 2021.The clerk (young African-American female with a two-tone wig. (One side was black and the other side was brown/blonde)She was working the desk during check-in and was totally Disrespectful!!. I booked 2 rooms she mentioned a incidental fee. I was trying to explained to her that was not mentioned to me at the time of booking. She call me poo-poo????? Her exact words were “POO-POO every hotel has incidental fees.”I immediately let her my name is not POO-POO and that’s was a low comment and that l did not appreciate it. Well the manager called me did not apologize saying he will speak to her about the situation. WHAT HAPPENED TO GOOD DOWN HOME CUSTOMER SERVICE!!!!

  • Amat says:

    I stayed at a Hampton Inn in Jacksonville Fl. An emergency came up with a guest. I’m RN , evaluates the guest no pulse started CPR . Asked staff members to call EMS and get the AED. Was informed. We don’t have AED. EMS came in and took over the guest. I asked the manager, why don’t the facility have a AED. No answer.

  • Rebecca says:

    I am a formal employee at Hampton inn, Port Richey, Florida, and I only worked a few hours. The place was dreadful. I am still waiting for my paycheck. It has been 3 weeks since I left and when I contact the Manager, she tells me she mailed it. What do I have to do to get what is owed to me?

  • Mark says:

    Great beds and clean facilities. However, I left my metal blue Yeti thermos the following morning and housekeeping or the staff decided to keep it for them selves. No one called back when I informed them I left it and the manager called me a lier and said I must have left it somewhere else.

  • joanne ridgeway says:

    Victoria McFadden
    15 mutual friends including Selena Floyd and Chevonie Godfavorsme Kellar
    Lives in New Zion, South Carolina
    Studied at ITT Technical Institute
    Feb 4, 2021, 8:26 PM

    Victoria sent February 4 at 8:26 PM
    Hey Joanne I heard you were tested positive for covid.. Sorry to hear that but why would you come to the hotel yesterday knowing that you were waiting on your results.. when you get tested you are supposed to quarantine until your results come back.. Now I have to be worried rather I have the covid or not this is most definitely not cool.. This covid is nothing to play with and it’s sad that people like you are the ones who spread it 🙄
    If you reply, Victoria McFadden will also be able to call you and see info like your Active Status and when you’ve read messages.
    Aa

  • joanne ridgeway says:

    your GM at the hampton inn in manning need to be fired for slandering i have a tex message she sent to me and its not right i work there for years and one of the girl stay on after i was fired she got up in my face and i push her and the girl jump me in the GM office and she did not firer he and im sending this letter of her telling me i was wrong going there after geting tested for the virues that not why i went to my doct for i went do to a head cold so to me safe that it was not the flu or a virues she tested me and 3 days later i tested pos so this is what your GM sent me u eather firer her or ill get a law sute out she is racies and the girls i fired in the past the i gave 3 chances to for not changing beds she hired them all back so yes im mad

  • Tonya Dorsett says:

    Hi,
    To whom it my concern, my family and I were on a vacation July 9-13 2020. We had 3 rooms when we checked in we were having problems getting inn with the general manager. The next day I wanted room service for all 3 of my room bed made and a set of clean towels every day of our stay wish I went to the desk to see if we could get that they said yes upon request so I did, Friday night the air went out in one of my rooms which I told them about and we left for the day so when we returned late that night the air still was not fixed no phone or anything to let us know that we were going have to move to another room to add on rooms were not clean at all or anything we to get clean towels and everything 3 days out four…..Really I’m looking for a refund or or something
    I would greatly appreciate if someone will get back to me
    I also have called for 2 days in a row and left a message and spoke with him he said we going to call me back and I have not heard from in 4days now
    Thank you so much
    Mrs.Tonya Dorsett

  • JASON HARTMAN REFER TO FILE#876717 says:

    I AM LOOKING FOR YOUR CORPORATE OFFICE TO FILE A COMPLAINT CONCERNING A PAST DUE INVOICE THEY HAVE NOT PAID FOR MY CLIENT COAST TO COAST COMPUTER PRODUCTS FOR
    $184.01 THAT IS OVER A YEAR AND HALF PAST DUE FOR YOUR TOMBALL TX LOCATION
    WE WERE TOLD IT WAS CUT IN AUGUST 2018 NOW THEY IGNORE ALL ATTEMPTS TO RESPOND

  • Tim says:

    I have been attempting to get a refund for a month. I get told it will be done in 24 hours, then 72 hours. I’m being moved to priority etc. still have not received it. My case number is 65856535. I am extremely disappointed in Hampton inn. Please let me know what is being done to get my refund.

    Tim 361 777 3991 x 107

  • Neal Glover says:

    I am a Black male, mature, professional, Army veteran, who is seeking employment at your properties. At each of the listed properties, the management informs me, that ALL positions for each property has been filled, when I enter the property doors. (Managers, ASM AND GM). However, on the company’s website, plenty of job employment exist. Is this an isolated problem, with the city and state of Ann Arbor, MI, or is this standard company policy.? I don’t wish to be involved with a company that employs discrimination practices. I’ve found out that Corporate doesn’t know of the practises of some properties, and wish for a response to this pertinent issue.

    Thank you sincerely,

    Neal M Glover 248-275-4769 (cell #)

  • Patricia Gianni says:

    Arriving at the Hampton Inn on Sunday the 22nd of December. I entered the lobby, proceeded to the front desk . I immediately fell, my purse scattered , my knees have rug burn sore marks. Of course my body is sore. The rug directly in front by the door had/has a small rug “bump”. Enough to catch my right foot and tumbling me to the floor.
    Front clerk (Tiffany) as did another guest helped up off the floor and helped gather my purse belongings.
    I had to soak my body in the bathtub after checking in. My knee skin was scraped and required a bandaid to stop the bleeding and throbbing.
    Tiffany moved the rug away from the front door so as not to catch your foot as you enter the hotel.

  • Julia Siordia(CEO) hotel guests was my staff says:

    World,

    I would like all of you to know, my company staff had the worst experience last evening/early morning (3:00 a.m.) at the Hampton INN & Suites in Colleyville, Tx near Arlington. The rooms were prepaid via hotels.com. My Project Manager provided the PAID receipt for 6 rooms; however, Quincey working at the front desk mentioned the card was been declined. We all know when you prepay the third-party offer their corporate credit card to pay for the rooms, not the customer’s card as protection. What happened, Quincey charged incidentals on the hotels.com credit card since the amount was exceeded the room charge amount the card automatically declined. Quincey did not follow proper protocol. He did not call hotels.com, he did not offer the option to provide a live credit card, etc… My staff (12 Hispanic females) were exhausted due to working several hours, it was 3:00 in the morning. Quincey told my Project Manager he was going to talk to his manager, but never returned. After 20 minutes of waiting my Project Manager knocked on the door, he refused to open, five minutes later the police show up. Apparently, Quincey felt threaten by 12 Hispanic women, that could barely move and told the police they were being destructive. We have live video of the entire situation and will prove to the world, my staff was not rude, disrespectful or did not cause any form of destruction. The humiliation due to Quincey’s error and not handling the situation with the proper protocol was and is traumatizing to my staff. This was an act, from my perspective, discrimination toward Hispanic – Hispanic females.

    I will be contacting our legal representation, additionally post the videos on social media.

    I hope this will serve as an awareness to the world, discrimination still exists.

    Hampton INN & SUITES, I hope you investigate this matter profoundly, terminate Quincey’s employment and train your staff – to prevent incidents like ours from happening to others.

  • Mona Odom says:

    On Friday July 19 at approximately 8:30 p.m. I attempted to check into the Hampton Inn on 600 Harper Lee Dr. Tuscaloosa, AL. Upon arrival I was asked for credentials proving I qualified for a government contract rate at which time I told them I didn’t have those documents nor had I ever been asked for such documents upon check in. It was explained to me that this was the policy and without the documents (orders) I wouldn’t be given the rate. I was not pleased and called the person who had made the reservation for me and ask was this the standard practice, she then spoke to the front desk clerk and words were exchanged. I was not privy to what was said, but I did try to end the conflict by stating that I would simply check in under a different rate, as I was tired and so were my children. The clerk was so emotional over the conversation she had on the phone that she first said she wouldn’t check me in and then started crying and left the front counter. As I stood there wondering what in the world just happened (this situation literally went from 0-100) another clerk Brandon comes out and asks what’s the problem. I then explain to him what happened and he got on the phone with someone (I assume a manager) and I was told once again I could not check in without orders. At this point I explain once again that , that was not what I wanted, I wanted only to check in using my military ID for a government discount. He then hurriedly cancelled my existing reservation, although I asked him to “change” the reservation. I then said “sir I am trying to check in using my military ID for a government rate, he then asks for my ID, I presented it to him and his reply was “Thank you for your service and I’m a Trump supporter” Need I tell you the conversation went south from there. Not because he is a Trump supporter, but due to the fact that his political preference had nothing to do with me checking into your hotel and obtaining lodging. I asked him why did he say that and he then said he would no longer be able to check me in and asked us (me and my children) to leave your hotel because in his words the situation was getting hostile. There was no aggression presented, simply a customer asking an employee what his political views had to do with me checking into the Hampton Inn. This is has nothing to do with the rate, orders or anything else. This notification to you is due to the statements made by an employee of your hotel to a customer.

    V/r

    Mona Odom
    254-466-2831

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