Where is Hampton Inn Corporate office Headquarters

Mercedes Benz Headquarters Address and Contact

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  • Address: Pauline Dr, York, PA 17402, USA
  • Phone Number: +1 717-747-0360
  • Fax Number: N/A
  • Email: N/A
  • Number of Employees: N/A
  • Established: 1984
  • Founder: Promus Hotel Corporation
  • Key People: N/A

Hampton Inn Headquarters Location & Directions

Hampton Inn Headquarters Executive Team

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  • Julia Siordia(CEO) hotel guests was my staff says:

    World,

    I would like all of you to know, my company staff had the worst experience last evening/early morning (3:00 a.m.) at the Hampton INN & Suites in Colleyville, Tx near Arlington. The rooms were prepaid via hotels.com. My Project Manager provided the PAID receipt for 6 rooms; however, Quincey working at the front desk mentioned the card was been declined. We all know when you prepay the third-party offer their corporate credit card to pay for the rooms, not the customer’s card as protection. What happened, Quincey charged incidentals on the hotels.com credit card since the amount was exceeded the room charge amount the card automatically declined. Quincey did not follow proper protocol. He did not call hotels.com, he did not offer the option to provide a live credit card, etc… My staff (12 Hispanic females) were exhausted due to working several hours, it was 3:00 in the morning. Quincey told my Project Manager he was going to talk to his manager, but never returned. After 20 minutes of waiting my Project Manager knocked on the door, he refused to open, five minutes later the police show up. Apparently, Quincey felt threaten by 12 Hispanic women, that could barely move and told the police they were being destructive. We have live video of the entire situation and will prove to the world, my staff was not rude, disrespectful or did not cause any form of destruction. The humiliation due to Quincey’s error and not handling the situation with the proper protocol was and is traumatizing to my staff. This was an act, from my perspective, discrimination toward Hispanic – Hispanic females.

    I will be contacting our legal representation, additionally post the videos on social media.

    I hope this will serve as an awareness to the world, discrimination still exists.

    Hampton INN & SUITES, I hope you investigate this matter profoundly, terminate Quincey’s employment and train your staff – to prevent incidents like ours from happening to others.

     
  • Mona Odom says:

    On Friday July 19 at approximately 8:30 p.m. I attempted to check into the Hampton Inn on 600 Harper Lee Dr. Tuscaloosa, AL. Upon arrival I was asked for credentials proving I qualified for a government contract rate at which time I told them I didn’t have those documents nor had I ever been asked for such documents upon check in. It was explained to me that this was the policy and without the documents (orders) I wouldn’t be given the rate. I was not pleased and called the person who had made the reservation for me and ask was this the standard practice, she then spoke to the front desk clerk and words were exchanged. I was not privy to what was said, but I did try to end the conflict by stating that I would simply check in under a different rate, as I was tired and so were my children. The clerk was so emotional over the conversation she had on the phone that she first said she wouldn’t check me in and then started crying and left the front counter. As I stood there wondering what in the world just happened (this situation literally went from 0-100) another clerk Brandon comes out and asks what’s the problem. I then explain to him what happened and he got on the phone with someone (I assume a manager) and I was told once again I could not check in without orders. At this point I explain once again that , that was not what I wanted, I wanted only to check in using my military ID for a government discount. He then hurriedly cancelled my existing reservation, although I asked him to “change” the reservation. I then said “sir I am trying to check in using my military ID for a government rate, he then asks for my ID, I presented it to him and his reply was “Thank you for your service and I’m a Trump supporter” Need I tell you the conversation went south from there. Not because he is a Trump supporter, but due to the fact that his political preference had nothing to do with me checking into your hotel and obtaining lodging. I asked him why did he say that and he then said he would no longer be able to check me in and asked us (me and my children) to leave your hotel because in his words the situation was getting hostile. There was no aggression presented, simply a customer asking an employee what his political views had to do with me checking into the Hampton Inn. This is has nothing to do with the rate, orders or anything else. This notification to you is due to the statements made by an employee of your hotel to a customer.

    V/r

    Mona Odom
    254-466-2831

     
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