Where Is H-E-B Corporate Office Headquarters

H-E-B  Headquarters Address and Contact

H-E-B logo
  • Address: 24165 I-H 10 West, Suite 300, San Antonio, TX 78257, United States
  • Phone Number: +1 210-687-1007
  • Number of Employees: 100,000
  • Established: November 26, 1905
  • Founder: Florence Butt
  • Key People: Charles Butt, Martin Otto

H-E-B Headquarters Location & Directions

How to Contact H-E-B Corporate Office

Purveying the Texans since 1905, H-E-B believes in thinking like the customers rather about the customers. This is possibly the secret for it to maintain consumer-friendly services thereby, being an award-winning grocery giant so far.

For contacting H-E-B, customers can have the following set of reasons:

  • To enquire which items are available for home delivery.
  • To enquire about policies like an exchange, return, refund, etc.
  • To report inconvenience in using the services.
  • To enquire about a purchase in case the desired item is unavailable.
  • To register their feedback, queries, or issues.
  • To get information regarding doorstep delivery.
  • To ask about any available discounts, offers, and coupon codes.
  • To complain about any payment stuff.
  • To report any technical glitches while using the website or mobile application.

There might be several other reasons for consumers to contact the H-E-B headquarters. As the company targets consumer satisfaction to be its topmost priority, its headquarters and customer care support will help each user in the best light.

Ways to Contact H-E-B

The customer base of H-E-B is very vast and strong. Thus, the company provides multiple ways by which you can contact its headquarters and customer support for fast response. You can pick any of the following ways to contact H-E-B:


Visiting the headquarters directly might be a rare occurrence for the customers. Such a method of contact is usually used for important matters like business inquiries, partnership inquiries, distribution discussions, etc. If you’re looking forward to visiting the headquarters of H-E-B, you can go on the address given below. For customers to pay a visit or send their written word, the following address to their headquarters can be noted:

24165 I-H 10 West, Suite 300, San Antonio, Texas 78257, The United States of America

Phone number

To get help solving a query, raise a complaint or register any issue, the mentioned phone number will help the consumers talk to the customer support representatives directly.

+1 210-687-1007


Customers can look at the H-E-B’s official website to know more about the company. To get help related to any query, they must visit the FAQ page or Contact Us page. The website is mentioned below:


H-E-B Headquarters Info & Photos

The headquarters of H-E-B Grocery Company LP was designed by Lake Flato Architects. Located in San Antonio, the five-storied head office building is spread over 170,000 sq. ft. space. The construction is tentatively believed to get completed by summer 2022. The building will cross over Arsenal Historic District's 84 feet height, itself being 96-feet tall. It has a concrete foundation, mass timber hybrid structure, and a limestone exterior, an amphitheater, multiple courtyards, collaboration areas, conference halls, and workspaces equipped with advanced technology.

H-E-B Headquarters Photo
H-E-B Corporate Office Photo

H-E-B Headquarters List

S. No.




United States

2512 E. Riverside Dr., Austin, TX 78741


United States

3780 Gattis School Rd., Round Rock, TX 75573


United States

5008 Gattis School Rd., Hutto, TX 78634


United States

2216 North Conway, Mission, TX 78572


United States

105 N. Sunset Strip St., Kenedy, TX 78119

H-E-B Headquarters Executive Team

Charles C. Butt

Chairman and Chief Executive Officer

Currently, the Chairman and CEO of H-E-B Grocery Company, Charles Butt is an American businessman with a net worth of USD 10.7 billion as of November 2019. He the son of Howard Edward Butt, former president of H-E-B Grocery Company, and grandson of Florence Thornton Butt, the founder. He completed his bachelor's degree from the University of Pennsylvania and later finished his MBA from Harvard Business School.

Florence Butt


Florence Thornton Butt who started H-E-B as just a one-room grocery store, was born and brought up in Mississippi. She attended Clinton College and was the only female student in her class. She later got married and then shifted to Kerrville where she established her grocery store in 1905. Her younger son handled the store later in 1919.

Martin Otto

Chief Operating Officer

Martin Otto is the Chief Operating Officer of H-E-B Grocery Company LP since 2010. He was also the Chief Financial Officer till January 2010 and former Chief Merchant. He is a graduate of the University of Virginia and Harvard Business School.

About H-E-B


Established in 1905 in Kerrville, Texas, the company is serving its partners, consumers, and the community as the best in its domain. It was 26 November 1905, when Florence Thornton Butt shifted to Kerrville, where she started Mrs. C.C. Butt's Staple and Fancy Grocery with a sixty-dollar loan. The grocery store equipped a one-room space on the ground floor of their home building. Florence’s youngest son, Howard Edward Butt took over the store in 1919 and eventually in 1971, became the president of H-E-B.


H-E-B stands for Howard Edward Butt, which is an American private food retailer, supplying households all over Texas and Mexico with more than 340 locations as yet. It is recognized as the best of all the grocery retailers for maintaining its legacy and values like saving energy, reusing materials, and conserving natural resources. The company also runs Central Market, an upmarket organic and fine food retailer.


  • The business is the largest private employer in Texas.
  • H-E-B has a net worth of around USD 10.7 billion.
  • The company has won the following awards and recognitions up to now:
  • America’s Best Employers recognition for Diversity- by Forbes (2020)
  •  Best Place to Work– by Glassdoor (2021)
  • Top-Rated Workplaces: Best for Veterans– by Indeed (2020)
  • Best CEO’s for Diversity- by Comparably (2020)
  • America’s Best Employers recognition for Women– by Forbes (2020)
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  • Sherry Clark says:

    My name is Sherry Clark from Houston Texas I’m calling about the H-E-B on Westheimer and Kirkwood I ordered some groceries on the 17 and so the guy claimed that he came in and dropped it off which he did not I don’t know where he took the groceries to a whatever but he did not bring it to my house and told he might about that so what I want to know what can I do cuz I’ve been calling and trying to get my money back but I don’t hear from anybody so hopefully you let you know you can help me out at this point I just want my money back so if you can my email address is S h e r r yamor @gmail.com the delivery service guy would normally call me and ask me for my address and I don’t know why but my address is on my profile but they saying when it comes to trying to deliver to me it has the store address and I don’t understand that and so the guy wasn’t able to talk to me because my phone was off and I tried to explain that but they still won’t give me my money back so I want to know what can be done so I can get my money back .

  • Judy Gunn says:

    While shopping this afternoon in HEB, Woodway, Tx, I noticed a grackle bird trying to get out of the store through the glass windows on the second story. No one seemed too concerned. Rob, the “MIC” told me the bird had been in the store for about 4 days, and no one had called animal services to have it removed, but he assured me it had been living “it’s best life” inside the grocery store. The bird would fly around the store attempting to find another exit, but return to the front windows as Rob told me the bird had been observed drinking water from the floral department and was eating from remnants on the floor of the grocery store. I didn’t have the nerve to ask if he realized the bird was also pooping inside the store, but after he told me “they” were trying to find the bird’s nest, I told Rob he was a moron. Woodway’s Animal Services Department closes at 5 each day, but apparently the manager hasn’t thought about the bird’s welfare or the germs being spread inside the store. And no, the manager had left for day. “MIC” stands for man in charge. I prefer moron in charge. I am certain this poor creature will die.

  • Lindareese says:

    Do you carry Tuscany Roasted garlic bread? My sister in law in Florida purchased it at Publix and says it’s fantastic. Please advise

  • AlbertaArredondo says:

    Asap looking for work

  • T Brown says:

    Please, do not force your employees to wear masks that have been proven not to stop Covid-19!! Things need to become normal again in our country and masks are NOT normal nor are they safe to wear!! The choice should be on the individual to wear a mask!! This is still the land of the free!! Thank you.

  • Jaymie Bedel says:

    Please do not mandate masks for your employees or customers. It’s a fact they do do not work. If people want to wear them, it’s their choice. I have many friends and loved ones who work for HEB and making them wear a mask that does nothing but make them sick from breathing in carbon dioxide and germs is harmful. Masks cause people with asthma to have more asthma attacks. The only reason to wear a mask is to make someone else “feel” safe. We are losing our freedoms! Please don’t be a part of these Draconian measures. Thank you, Jaymie
    PS. This doctor speaks about the ineffectiveness of masks.

  • Dot Johnson says:

    Wish they would come to Mississippi. I visit my family in n LaPorte, TX and I love that store. Why could Mississippi get one?

  • James says:

    Purchased blackberries at an HEB in Spring. They taste as if they were soaked in gasoline. No one at either store or corporate seems to care. Cannot reach anyone

  • Elsa says:

    I can not express how upset and angry as well as humiliated by your store customer service and the food and products i have purchased online for delivery. I order delivery for a reason there was family Domestic violence abuse cruelty for 23yrs I finally escaped. Everyone gave us their back and of course that monster dressed up as a man is no longer here but still is by controlling financially he never let me work he took every think left me with nothing I still feel like I’m against a wall with a knife on my throat.To get to the point I can not waste the money I can get on things that are necessary! I have already emailed you, even called have left messages. I’m so tired and frustrated with the lack of integrity and empathy you have. This year your quality on food and other items have been poor I even asked you all to please check my items to please not send almost expired fresh fruits and vegetables not spoiled especially the milk cheese meat you name it, on top of that missing items first four orders I did not complaint just kept to myself and I’m talking about more less around 140.00 to 250.00 did not want to get anyone upset. Then next time i called I called no answer just left a message and the it happened again and I emailed them expressing my concern and to please check my items before they brought them to the house. I can not afford to be wasting money on bad food products and missing items. I know I am a nobody no one cares but my children do matter. Just yesterday I ordered when my order came and the young lady she was very kind and caring I told her I have missing stuff and she said that’s what they gave me so I showed here my order on my old laptop so she could see it was not a lie she advised me to call Heb and she called some where else. I called Heb and yes they did realize they made a mistake and had the young lady bring the missing items I thanked her and left. As im putting everything away I still had some items missing at this point Im was just in shock here I am in a very bad situation trying to make the best of what I have and here I have a company that cant even be so kind enough to at least send everything. I was just embarrassed to even call again and let them know. It wasn’t that much this time but I’m on a budget its not fair. I did not bother to call again. So I Just wanted to express my concern to corporate how ashamed and heart broken and worthless you all have made me feel again I will not thank you or say I’m sorry because i did nothing wrong for your lack of integrity, poor quality of your items and bad customer ! I am in tears how a big company like heb can make someone feel this horrible way!

    • Judy says:

      Your issue is not one HEB can resolve. Contact your local police department or domestic violence shelter for assistance. Everyone is on a budget, and there are many survivors of domestic violence. Get some help, please, for the sake of your children. Stop trying to take your issues out on HEB.

  • Janet Cummings says:

    I will start by saying “Thank you” for your “shoppers program” and your “home delivery” program! I grew up in Kerrville, so have shopped HEB all my life! Went to school with Danny Butt! I have two requests:

    1) We need to get a shopping RECEIPT just like we would if we went through the line at an HEB Store. It is difficult to return items w/o one.

    2) We also don’t get coupons that come on the back of a shopping RECEIPT. And, since we pay a little more, pay a shopper’s fee, and a delivery fee PLUS have to tip the deliverer – I feel we should get the coupons.

    Also, please caution your “shoppers” to be a little more careful. One item I wanted was a sack of “Round Tostidos” What I got was a sack of Round Tostidos all broken up! And I specifically ask the shopper on the order to find a sack “not broken up”. I mean, every single one in this sack was broken like someone had SAT ON IT!

    I also will no long purchase beef or pork at your stores. The last few times I did, it was horribly tough – even the pork. Had to throw all away!

    The hardest thing for me is to return something. I am 77 years old, live alone, and can hardly walk – which is why I use your program. I have no one who can return “botched” items for me. Can you create an easier way to return items which are incorrect or have something wrong with them?

    I will anxiously await your reply.

    Janet Cummings

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