Where is GoPro Corporate office Headquarters

My Girlfriend bought me a GoPro7Hero White and call customer service because it turn off wend I’m recording they told that is the battery but you can not replace the battery on this is internal but is not the battery is a software issue customer service told me to buy another one why should I buy another one I just need a replacement this camera has issue went online and Google it and it seems like I am not the only one

GoPro doesn’t care about their customers and their cameras are inferior products. I paid $323.24 for a Hero10 Black underwater camera and it only lasted three months! It was a gift for my granddaughter’s graduation. CS said it failed because she used it underwater! well that’s what they advertise it for.they said they would send me a replacement for $99 !!! I contacted the BBB, the Federal Trade Commission, the Department of Consumer Affairs and the California Atty, General .I noticed on the BBB that they have a two star rating and tons of complaints. I will also get the word out on FB and twitter.

I purchased the GoPro Hero 10 with all the accessories three weeks ago. After the second day the camera kept overheating. Contacted Customer Service, they said that I needed to remove my battery after each time of use. I contacted them the same day identifying that the camera had been sitting for five hours and was hot. They said the camera was defective. Receiving an RMA, I paid to have it delivered to them in three days. They acknowledged receipt of the camera on 9/23. I asked to personally pay to have the camera returned to me for a 10/1 two week vacation to Europe. I was notified that the replacement camera would be shipped to me the next day, but I would receive an email. I received nothing. I contacted them for four days asking to pay for its return to me, each time they said that I would have it by 10/1. Today Customer Service said that it was sent out to me via UPS AIR. I just spoke with UPS, it has been shipped back to me via ground being delivered on 10/3. For four days of verbal conversations they lied to me. My trip to Europe is without my camera. I do not call this Customer Service!

Their customer service is horrible.

Go pro has the worst customer service ever!! The fact they are so quick to take your money for a purchase but deny you the right to speak to a supervisor when extremely needed was not available!

I purchased a Go Pro Hero 10 bundle from the Go Pro website for my fiance this past Christmas. The Go Pro website advertised a $349.99 Go Pro Hero 10 bundle, which “Includes 1-year subscription”. I ordered this bundle in November for a Christmas gift, and the receipt shows the total is $376.05 with tax, which is what I was charged. The Subscription is listed as a $0 charge on this receipt, however, I was subsequently charged an additional $53.70 separate charge showing as “Go Pro Subscription” on my credit card statement. I have contacted Go Pro about this at least twice now, and they argue that this is correct. It is clearly false advertising, as it specifically states on the site “1-year Subscription included”. I have attempted to escalate this matter with your customer service team, but haven’t heard anything back as of yet. I was promised a case # and follow up, and neither have happened weeks later.

I have spent hours trying to cancel my subscription to GoPro due to the fact that I am losing my vision FOR DETAILS and have not been able yto use my GoPro for more than a year. I finally reached a person at GoPro and she told me that I needed to do the canfcellation ONLINE. I can’t do it – I have no login. It appears that GoPro has done EVERYTHING possible tp prevent a cancellation!I am disgusted and furious at the lack of customer service and I am going to let the world know. Do you kn ow that the CUSTOMER SERVIICE NUMBER they give out…when you call it, you get a recodring that tells you to go to gopro.com/help and then they hang up ! The wesite is a waster of time. I am going to send a registered letter to corporate and block gopre from my credit card. WHAT A DISGUSTING COMPANY.

GoPro will not respond to my request for a refund of service that I canceled after 4 days of trouble shooting. The corporate office does not call you back. The only people GoPro customers can interface with are not in the continental United States and those contractors don’t have access to customer records. If a customer has a bad experience the only resolve is moving onto a competitor after losing money to this company.

I wish go pro would work better with their customers!