Where is Go Bank Corporate office Headquarters

Go Bank Headquarters Address and Contact

go bank logo
  • Address: 3465 E Foothill Blvd, Pasadena, CA 91107, United States

  • Phone Number:
    626-765-2000

  • Fax Number: N/A

  • Email: N/A

  • Number of Employees: 1,200

  • Established: 1999

  • Founder: Steven W. Streit

  • Key People: Steven W. Streit (CEO)

Go Bank Headquarters Location & Directions

Go Bank Headquarters Executive Team

Name

Title

Mark L. Shifke

Chief Financial Officer

Kuan Archer

Chief Operating Officer

Konrad Alt

Chief Banking Officer

About Go Bank, History and Headquarters Information

Go bank also known as Green Dot Corporation is a bank holding and financial technology company based in America. It gives the service of Accounts as well as Processing and Settlement. It is cited as the biggest prepaid debit card company based on market capitalization. IT also functions as a payment platform used by various MNCs.

Currently headquartered at Pasadena, CA; this company was founded in 1999. Its founder Steve Streit started it as a prepaid debit card platform for shopping online, mainly targeted for teenagers. Two years later in 2001, it started serving the underbanked or unbanked communities. This corporation became public in 2010 having a valuation of $2 billion.

This corporation issues prepaid Visa cards and Master cards in the United States. Their products are all over its retail stores numbering about 100,000. These are debit cards in their normal form without a line of credit. The balance of money which is stored on the card is used in the purchases.      

Go Bank Headquarters Photos

Go Bank Resources

  • raquel edwards says:

    i had my account closed n its been 18m n i continue having problems receiving my funds i had issues all the time n customer service sucks n there not a bank i would recommend

  • Roger Smith says:

    I can’t get money off my go bank card talk to a live person

  • danielle says:

    Go 2 bank stole money from me and refuse to give it back

  • Jason Keenan says:

    this company sucks and has stolen my money

  • Catherine Torrez says:

    We all need to complain to the BBB. Get them out of business!!!!

  • Catherine Torrez says:

    This is the most crooked company I’ve ever known. I can’t get help at all. I have had my card for over a month and it has money on it but can’t activate it because of there issues. But the company can take out their fees but I can’t touch it. No difference than stealing. I’m about to take this company to court. I have followed all directions everyday. I just want my money but this company is horrible. And still no answers. Beware everyone.

  • Kristy Brooks says:

    I have money that was deposit into my account 236.00 when I went to move to my vault 31.24 missing I have been for 2 days now been waiting to speak to a supervisor this also happened during Covid when I could not get anyone on the phone to help that was 400.00 i still have all documents for both cases this is unfair and very unprofessional I should have left the company after the 400

    • Rebecca arnett says:

      Tell go 2 bank send it to Walmart you will pick up there I done that with my 500$$, I had my money less then a hour Guaranteed you will have it less then a hour

  • Jaime says:

    I hate go2bank the worse I’ve been threw an there theives

  • Jaime says:

    U guys are theifs I hate go3nank

  • Renee fair says:

    This is the WORSE,I MEAN THE WORSE.If I ,.No when I get my money.I will NEVER,EVER.I MEAN EVER NEVER FUCK WITH THIS OR ANY Thing that has to do with green. First you don’t no if it’s GREEN DOT.you have to buy and open it.Then it’s going to say green dot in very small lett.in my case like a fool .Thinking not greendot.So I open and put money because it was emergency.that I do it at that. Was about to buy things it was ok. When I get the one in the mail..after I put money on it..i HAVE NOT BEEN ABLE TO USE IT OUR DRAW MONEY..Call and text the people..sent me threw so much. I had to take a nap..Now wait..There was an unauthorized money transfer.Thank GOD.Something told me to check my card .I didn’t.and I stopped declined.it..So now they charges me $25.00 to .get another card..ok.its here the 17th here to day is the 19th my card has not NOT been able to activate my card.. Are you reading this. I HAVE NOT BEEN ABLE TO ACTIVATE MY CARD,I CAN’T GO GET NO MONEY,CANT GO INTO NO BANK AND TALK TO NO ONE..THEY HAVE THOSE PEOPLE THAT DOESN’T SPEAK OR UNDERSTAND to much English..And they let them get a job working with American. They gives them a paper they try and help..Or they hang up on you. Or they have read the paper and you do as they say..then they say NOW TURN PHONE OFF AND BACK ON…WOW WHEN YOU CALL YOU GET SOMEONE ELSE OF COURSE. Now they done done something with the info.thats all fucked up..No there is the num. Ending in 1334 and the other1351. Then it’s the GO2bank on line shit and the other one. So you look for the corporate number.. it’s no United number.. So none of anything they gave me help me get my 497.00 .I am hungry .( Starving) no food going on 3 days..i am not sure but Russell that black guy.. you no I am black.so I am go with him he seems to be liget..NO, NOPE,HELL NAWL. All the damn money he has and still getting. Still fucking people around. My first experience..they telling me I got this much..when I no I had that much..i say I don’t no what you’ll doing but you put that back..i have cryed been up for 2 days trying to do what I did with the email and phone number and pass word left it alone..Oh that’s this morning..oh you can’t get it it’s the wrong gmail.so we can send you a text..Well explain to me..how the hell are you going to send me a code to the Gmail that I didn’t give you..you looked some damn where and got that. Because I show didn’t give it to you..i gave the one that I use and on this phone with to this phone number….i am 61 years of age..Ask me my date of birth,my SS. My address. Don’t iD. Me by no damn Gmail account.them Gmail gets changed, phones gets lot,you have upgraded to another phone..all that stupid shit that doesn’t matter.. well I always have problems.. ok.getting with my lawyer now, this has stressed me out, starving,hell 646 and all them I no they are not Americans that speak English , raciest..

    • Rebecca arnett says:

      Call go 2 bank tell them you want to pick ur money up at Wal-Mart they will send it there you go pick it up that’s what I done to get my 500$$ they were trying to fuck me out of my money I called them every name in the book then they said well we can send it to Wal-Mart you can go pick it up, sry to hear about your troubles in life it sucks , do thar go to Wal-Mart I guarantee you will have your money

  • TreAjani Barnes says:

    EVERYONE IM GOING TO START A CLASS ACTION LAW SUIT AGAINST GO2BANK IF YOU ARE INTRESTED PLEASE DONT HESITATE TO JOIN THE MOVEMENT THIS COMPANY IS VERY UNPROFESSIOANL AND THEY ARE PLAYING WITH INNOCENT PEOPLE MONEY SO THEY AN STEAL IT SO ITS TIME WE TAKE FURTHER ACTION THEY ARE MESSING UP OUR PIFE AND HOLIDAYS THINKING WE CAN TRUST SUCH HORRIBLE PEOPLE WITH OUR MONEY

    • Mario Guzman says:

      I want in this bank is unprofessional unreliable and they steal your money, don’t give you access to your funds and think it’s okay. They should pay and be shut down!

      • Melissa Madden says:

        I agree 💯. My purse was stolen and they required me to write a statement. I did they claimed they never received it soy milk so I mailed it again again they said they didn’t receive it. I asked for a fax number they refused to give me one I asked for an email once again they refused to give me one it’s been over 30 days since I filed my dispute on May 20th when my purse was stolen now that’s my money someone stole from me and I have to jump through hoops to get my money back now they’re telling me it’s going to be till August first it was 45 days now we’re turning it into 90 days they don’t know what the f*** they’re doing or what the hell is going on in the real world it’s my money and I have to fight for it that’s b******* yeah I agree they should go out of business they’re horrible they don’t follow the rules they’re thieves and liars.

    • Renee fair says:

      They sure is my name is Renee I just texted the information of what they did.its so funny how the right Gmail account can be submitted her.but it the wrong one when I am asking for my money..they can tell me how much is in my account with this email but it’s a different email when I want my money..oh but honey this is the last reason why..then they hung up..

    • Emil Aprea says:

      Yes I need to

    • Detrick says:

      I’m interested in joining you with a law suit. They take money out of your account and find a way not to replace it

  • Trisha says:

    Dealing with Go2 customer service for way over a month about not being able to change phone number on account and have yet to get it fixed. No one does anything. No phone number for people who can actually do something about it. Customer service is useless . Can’t understand them, service goes in and out. I simply want to change my phone number. Can’t talk to anyone in corporate… it’s just bs. AND IM SICK OF THEIR CRAP. Now I will look for another bank. Don’t deal with these guys. The worse EVER.

    • Renee fair says:

      This is sickening,and green dot the one it’s ran.by got all kinds of money..why mess around!. I going to get a safe.. most cared are ran by green dot and he’s a black man..so he got his name ran in the dirt,mudd.the shit

  • Jacqueline A Boleware says:

    I have been hung up on for the last 2 days. What is going on with quality customer service

  • Jacqueline A Boleware says:

    Mark chief financial officer is this how your company is ran no one answers the phone for 2 days.

  • Jacqueline A Boleware says:

    I am going to contact the better business manager to see into this.

  • Jacqueline A Boleware says:

    I have been on hold for hours and no one has picked up the phone. Is this how you do business.

  • Jacqueline A Boleware says:

    Very angrily

  • Jacqueline A Boleware says:

    I am a angry customer

  • Jacqueline A Boleware says:

    I am not understanding if you have over a billion employees why is no one doing there job answer the phone assist customers not to be on hold for hours.

  • Jacqueline A Boleware says:

    Is this how business is conducted. It’s time to get others involved

  • Jacqueline A Boleware says:

    The crazy part I am on hold and been calling for days.

  • Jacqueline A Boleware says:

    This is crazy no one will answer the phone to settle a dispute that they went into my account and took money you are a their crook lier.

  • Jacqueline A Boleware says:

    This is crazy I have been calling for 2 days noone will answer. Someone has used my card unauthorized I am trying to dispute charges noo e will answer

  • ELIJAH EZ PALMER says:

    IM SUITE YOU FOR6MONTH DIERCT DEPOSIT THIFFT CARD 5181550005920262.ex10/24/&4133310163486355 cod410 iNEED TO SEE HOMIS THE PROFFTH OF SERVICES NAME THE F.D.I.C.&THE F.B.I. &THE.IR.S. WILL BE UP IN YOUR ASS STARTING O THE. SOCIAL SUCERITY IS GOING TO KNOW JUST HOW YOU ALL STEAILING MONEY WITH NETSPEN.ASS 6518909912

  • David Torres says:

    This is by far the most uncomfortable experience I’ve had with a bank. Can’t get my money and they lied about mailing out my refund check. Everytime I called I was hung up on..

  • Your worst nightmare come true says:

    Well go 2 bank people You had better READ AND COMPREHEND WHAT I’M TEXTING YOU I DO NOT PLAY THIS BULLSHIT YOU HAD BETTER MAKE THIS SHIT RITE IN ABOUT 4 DAYS IM ON MY WAY AND MY AR IS FUCKING PISSED THE FUCK OFF YOU OR YOUR FAMS CAN NOT RUN FAR ENOUGH FAST ENOUGH SO HOP TO IT I WILL FIND EACH AND EVERY ONE OF YOU

  • Maria Duran says:

    I’m very unsatisfied with this banking company you can’t dispute nothing because they start throwing s*** on you because of the protocol that they got they made me identified identify my ID and then they deactivate it and froze my account so I couldn’t touch the credits that they put back in there the ones that I dispute it and now that I’m trying to link my card up to where I can’t access this money because I don’t have no money right now because they put a hold on until I get my card which I think is a whole crazy thing in itself because if they don’t have proof of my identification or anything like that they can hold on to my money and it could just lock my whole thing I’ll lose that money it’s sad that I cannot get my money out not even if I put the routing number into my cash app or into anything else because they are blocking everywhere I can get it and they’re not even trying to answer the phone to me because they tell me to put my 16 digit card number in and I put the thing in and it’s not going through and what’s crazy is when I did make it to my cash app they go over there and they sell it after everything has been approved so I need to know where or what I could do to get my money back from these people because to me this Bank Green Dot gold bank is just a whole bunch of crooks that are trying to keep my money

  • Raymond Stahl says:

    Worst customer service ever I have a payment that went to wrong account from Facebook and when i try to get remedy they hang up on me like little kids. It is unbelievable. I am going to give CEO notice of invoice for the charges for support wasting my time which isn’t cheap. I’m very disappointed in these guys and Facebook for thier very unprofessional behavior.

  • Khalid ayyaz says:

    Can this Id be confirmed by ur bank for authentication GoB/IRD-812211 for $7000 for Sep24, i my self Khalid Ayyaz from Pakistan. Party asked to pay $200 for transfer fee

  • Michael Moon says:

    I spent 3 painstaking hours on the phone with three of your management staff last week going over your cards that had all been hacked or for whatever reason were not useable. On these cards, I still have about $700 and we had resolved the issue and I even received an email to that effect. Then I received an email saying my claim was denied because the manager couldn’t read the claim. But your own damned people wrote whatever he was going by. I filed a complaint with the California Attorney General’s office and they sent a letter explainin the complaint.

    That was one issue. The other one is that I cannot unsubscribe from receiving your voluminous emails every day. I don’t trust your company because it had to be someone there who hacked me a couple of the 9 times I’ve been hacked since February 2022. I asked to stop sending all these damned emails and your staff asked for all my information again but I refused at my DOB because you already have that information. Regardless, why can’t you stop these voluminous emails. You’ve hidden the unsubscribe so well, I can’t find it or get it to work. I just want to stop these emails. What do I have to do?? Michael Moon 9378032906. The last person hung up on me when I told him I could not understand what he was saying because he was speaking with such an accent! I’ve been rude to your staff but I can’t get them to do anything to stop these emails. PLEASE STOP SENDING EMAILS TO ME!!!!!!!!!!

  • Colleen Rowe says:

    This bank is trash!

  • Roslind Brison says:

    Fucking frauds impersonating people they will steal the underwear off your ass they are horrible!!!!!

  • Antonio says:

    Having a hard time to log in error request

  • CRUZ ONTIVEROS says:

    YES MY NAME IS CRUZ ONTIVEROS I HAVE ACC WITH GO BANK LIKE 3 O 4 YEARS BUT I STOP USING THAT ACC WHAT I NEED IS A LETTER FROM GO BANK OR HOW I GET THAT

  • Denny Haggard says:

    Fuck you

  • Denny Haggard says:

    My advice to everyone is who is using the GoBank Uber card account watch your money very carefully because they are scamming you and robbing you out of your money and then talking double talk to you when you try to fix it and my name is Danny haggard no problem saying what I’m saying because it’s true in my account back it up

  • Shalee milf says:

    I want my fucking money we work hard for our money not for you bum ass thieves with no heart to come in and still our shit to enjoy for your own bum low life pleasure you all will burn in hell from hurting people like you do have a yab countine to do facts you all that is employed with this company should be put under the jail for stealing money

  • Krista says:

    This is ridiculous I deposited 500 on a card I got and now I can’t get access to it they locked it after 2 days of having it

  • Walter humphries says:

    My card and account was compromised and someone stole my money now my pin will not work to talk to someone from customer service. To help but they just will not let me talk to someone so tomorrow I’ll call corporate office.

  • David says:

    The worst place to hold your money, They locked my account permanently, They will not send me a new card, I’ve had my account over 2 years, Horrible customer service been giving me the run for 5 days, They will not release my money or give me my remaining balance. Nothing But a Head ache stay away From Go2Bank!!!!!

  • Robert Ewans says:

    I had a pending transaction for $47.23 deducted from my account. However the merchant did not sent the payment through. Go/2 removed the entire history of the pending transaction and never gave me the money back!, they say the merchant never charged me. Yes I get that part but it was dedicated. These people stole my money

  • Bobby hatcher says:

    I can’t believe this bank says I have to close out my account in order to receive my money because they screwed up I need my money asap ,but they said the only way to get it is to close out bank account and send check in standard mail,I don’t think any of the workers know what there doing and some think it is funny that you can’t get to your money the us needs to shut them down because I don’t even think there office is in the usa

  • None of your business says:

    I hate this card. I added 400.00 to get a hotel for the weekend and they blocked the card. I’ve been sleeping in my car for the past 3 days and all the reps do is hangup when they run out of lies to tell. I don’t care what extent I have to go through for my money but I’m willing to get an attorney all over 400.00. I sent in a valid driver’s license as well as a passport and I’m now being told those aren’t valid documents. These people are a scam. I.dont recommend doing business with them at all.

  • Amanda Senteno says:

    I am not happy. My card was cancelled and account froze up hat shouldn’t have been . This has TOTALLY MESSED ME UP. IF ANYONE THAT WORKS THERE CAN CORRECT THE BANKS ERROR IN THIS LIFETIME WOULD BE GREAT. CASE # 93331381. I EMAILED TO GIVEN ADDRESS AND IT COMES BACK INVALID. IVE GOTTUNAROUND AND ON HOLD FOR TOO LONG AND I NEED MY MONEY

  • Elsie Foster says:

    Friend Rewards. Yes I’ve been dealing with this since last Friday. I’ve been lied to by so many customers service people. It’s also excuse by all. I need my rewards of 50.00.

  • Joseph P. says:

    on March 28th 2022 I had a deposit of $809.28 on March 31st 2022 They did a balance transfer removal in that amount. I called go bank to ask them why the removal and they told me to call the issuing company. So I did and they said they never ordered reversal and have not received and funds from my account. So from April 4th to April 13th I have spoken to customer service and supervisors and what was supposed to be corporate and no one can tell me where the money was transferred to or where my money is. So I have since called the F.B.I because it’s just bank robbery or there bank has been hacked and they are not reporting it! The told me I need to file a complaint with IC3.GOV Which I did and am awaiting the results from them. I don’t know who regulates these banks but this one should not be able to operate in any country. The worst customer service ever!!!! How can you be a bank and not be able to trace where this money is? WHERE’S MY MONEY!!!

  • MARGARITA T GARCIA says:

    I need the corp # AND extention # so that I may talk to them regarding a letter I need to send them due to my account was comprimised & charges can’t be removed unless apparently only Corp can according to Customer Service Disputes. A new card is on it’s way but still need to settle the unauthorized charges.

  • Sharla May says:

    My name is Sharla may
    6063672530 I need to find out about my disputes it been since Jan and I’ve not heard anything.The ppl at ank said to contact u all my money is tied up in this and I need to know what your going to do about it they shut my water off I’ve not been able to pay bills because of this if I need lawyer plez tell me

  • Larry says:

    I’m going to file fraud/ theft charges against the bank. Committed to sending both my checking and savings balance then no check. It’s been months.
    Mark L. Shifke
    Chief Financial Officer
    Kuan Archer
    Chief Operating Officer
    Konrad Alt
    Chief Banking Officer I will be going to LA times and police department next. They have a week

  • Tina says:

    My name is Tina. I want to put in a complaint with customer service on your Go2 card was on the phone 3 times with a question about my account. The last representative just hung up the phone while I was talking. I didn’t understand why I was told I could use this account likeva checking and pay with my routing and account number but obviously you can’t

  • renee says:

    on january 11 2022. renee king purchased a go2bank card i put in my correcte ininformation and was told that my card is restricted,i would like to know why. i also would like to get a bank statemement for my go bank account mve the address of my account y name is renee king my social security number is 378844552 i dont have the address of my account or telephone number but its definetely my account please send me a statement 352 merino drive spring creek nevada 89815.

  • Emma says:

    Go bank asked u to announce your social security number when u call and if your child support payment is being dispursed to this card they r putting u in danger.

  • Jason Adorno says:

    My uber gobank account was closed. I was supposed to receive a check with my account balance. Here 2 months later no check. I can never reach anyone on the phone. Time to file a suit and based on everything in coming up with, it’s looking like a class action.

    • Gavina Lopez says:

      Im going to file a lawsuit as well. My bank was hacked on December 23rd. And they are supposed to mail check out and nothing

    • Ronny says:

      Jason did you ever get this resolved i am in the same exact situation

    • Libby says:

      I am having the same problem

    • Anthony says:

      Hi. Were you able to resolve this? Greendot closed my account with $1800 in it and won’t give me my money.

    • Tonya Stevens says:

      We want in on a class action lawsuit too they are doing the same thing to my boyfriend they keep telling him to verify his identity he’s done that over and over again he has 4000.00 in there he can’t get been trying for about 6 months now but what’s also messed up the money was about 11000. And they let someone steal his money and only got 4000 back that he can’t get to he also warned them not to let his account information be changed again before this happened

    • Candy Rahn says:

      Yes. How can we get the class action started. Can we chat?

  • Destiny M. says:

    My friend has an account with GoBank, she was locked out of her account and was told that her refund check would be sent and arrive within 2 weeks. Its been a month and every time we call back, they say the same thing and give us the run around. She was also told that they sent an email on August 13th saying that the account was closing but she never received any email. We’re taking this to court. If anybody else would like to join forces, contact me at mercerdestiny13@gmail.com. Something isnt right here and we’re gonna get to the bottom of this.

    • James Sanney Sanney says:

      I’ve been dealing with gobank for 6 months for my money it’s $1,000 they said that they were to send me my money now they say I need more documents or my picture ID is too glared I don’t get the point how are you doing on your suing go. Or going to be. Or however that would be go bank is my card that releases every time I call the number it’s gobank but then when they hang up it’s Green Dot why can’t they open my account when I gave him ID to open my account first of all closed account they’re taking out my money each month for whatever that is and it’s making my check that I’m supposed to receive smaller they’re they’re screwing with my head I’m not to become any better or stronger or even older than where I was I’ve lost myself ever since they took in my financial situation from me one month six months ago I have scraped my hands knees and my brain to my thoughts I’m sick and I’m tired I want my damn money if there was any way that go bank and fall on their face which has cuz go Bank is not even a bank anymore or even associated or even opened so how are you doing on your end my name is James Sanney if you can return the comment would be great

      • Tonya Stevens says:

        We are going through the same thing so I’m going to look into a class action lawsuit

      • Candy Rahn says:

        Hi. Can you help me understand “they’re not a bank?” I’ve been victimized as well and need help!

  • Robin Criswell says:

    California Penal Code 532 PC defines the crime of theft by false pretenses as defrauding someone of money or property by way of false promises or representations. The offense may be prosecuted as a misdemeanor or a felony and carries a penalty of up to 3 years in jail or prison. ” When you speak to anyone at GO Bank Make sure to record every conversation” Call center employees should be held accountable as well.

    • James Sanney Sanney says:

      Well what’s really funny is I did record but it was in my other phone and I didn’t save it to anything but my phone go figure I lost it here I am 6 months away and my money being breached in my account go figure it’s $1,000 I was getting my money from social security the day it was there it got broke into or so it was closed I had money it was saying but on the 3rd when it was closed the account was closed I could not get in that my account was changed over and my email and everything else and my phone number was changed don’t know how someone can get in my account when I couldn’t on the 3rd of the month ever since’ve got in my account they’ve changed my email and all that I’m getting tired of it I can’t even make sense anymore I just want to get on with my life I want my damn money they said they were to send it to me now they’re reneging

    • Candy Rahn says:

      Have you had any luck?

  • Jen says:

    Hey so does anyone know an attorney that will take me on in these matters in tucson az the list bs they have done is similar 2 everyone else except the lovely add on of them out right laughing over mine n my 10 yr old mental health issues including discrimination n harassment

  • Kevin Grimes says:

    Why don’t you give me my money unlock my account

  • Ashley says:

    Go to bank I would not use this app because it is a fake scam they try to take your money and it’s SSDI into my disability it’s wrong

  • Teeahna Ford says:

    I just received a direct deposit of $880 and now my card is blocked due to unusual activity. Every time I try to get a supervisor they hang up!

  • Tasha lysher says:

    Today i woke up with a message that said my account has been locked due to unusal activity i called multipule times and they said i need to to a identity verification i sent it to them 12 times at two diffrent emails and they said my identity could not be verified and they think they are keeping 2096 dollars of my m9ney i told them to send my money in a check to my house they said no they would send it to a originator i am the originator im the one that uploaded my account i use this account for online bill pay as well as purchasing items and selling items online this place is a scam they are scamming peoples money stealing it after all the reviews i just cant believe it im making a police report and calling a lawyer immediatly i would reccomend everyone that has the same issue to do the same thing because they are litterally stealing our money

  • Brittany Little says:

    This place will not let me access my direct deposit at all, they locked my account because of suspicious activity. I’m the one that was in my account. I hadn’t used it in a while and changed my information on there to make it current. They want all kinds of ID to unblock. Well, I sent those documents. I still have not heard a response. It’s literally all the money I have. They will let me log into it to see it but it won’t let me move the money or use the card or activate a new card. I wish they would read this stuff for real. I’m hurting over this money. Oh yeah, they’ve blocked me on chat with them now because I get mad when they run around in circles.

    • Teemeka w says:

      I know the feeling Brittany going thru the same stuff with they ass

      • Victoria Roberts says:

        I know exactly what you are saying. They have literally blocked me out of my online account. They hang up in me when I call customer service. Most if them I cannot understand because they all have very heavy Asian accents. I filed a dispute with them regarding a very obvious fraudulent debit for $ 124.98. That was a month ago and they didn’t give me a provisional credit, which all banks will do. I am on social security and to take a hit like this is really hurting my husband and myself. He has cancer and heart failure so I really don’t need this added stress. Every day I try to get back into my account but to no avail. I have changed my password numerous times. Still doesn’t work. I have uninstalled the app several times and reinstalled until I just am at the end of my rope. I wonder what the. BBB will say about them.

    • Sarah says:

      Was this resolved and how? My fiance is having the same problem

      • Kerry says:

        Were having this problem our electric got cut off. I don’t know whose dick the office mnger sucked to get her position but she needs to be fired. I’m a car rep myself she was illiterate. An made no sense we sent my fiance info 6 dam times. An apparently its blurry. Right my ass is blurry they’re gonna get sued

    • Mike says:

      Hello . I am an Uber driver and Uber recommended us to open an account with GoBank. I dealt with them for a long time . That’s my only bank . Recently the SBA approved and sent me money . To my astonishment, GoBank refused to release the fund , they requested ID proof which I did plus the approval letter from the SBA . They ended up closing my account. So I requested that they send back the money to SBA , also they refused saying that the SBA should request that . I called the SBA and I was told they do not do such a request. Basically GOBANK stole my money. I am going to court .

    • Mike says:

      Hello Brittany. They scam me with $15000 . I am going to court . Did you solve your case ?

      • SILVIA VILLAGRANA says:

        Hi Mike, I am going through the same thing as you today. Were you able to get your money back. Please let me know. I have been on the phone all morning. I cant believe they took over $15,000!!!

    • Anthony says:

      Were you able to get your money? If so, how? I’m going through this right now. Thanks for any info

  • John says:

    If somebody doesn’t help me today I will make it my life mission to let everybody know on every social media outlet there is known to man about how awful this company is

    • Teemeka w says:

      I know John I’m with u

    • James Sanney Sanney says:

      Keep it up pal these people have taken my money and they put a big dent in my world thousands I need structure I’m very upset with the bank of being these people have altered the world and they’re irritation of structure of mine have made me a felon and I’m about ready to go off even more I want my damn money I’m going to drive my boat right up there yuck I don’t know what they got junk if I know I’m not here to be like what I say but I’m irritated to say these people are screwing with desire of disaster of the United States of America meaning there’s people out there that are destroying their life because of their doings it’s wrong and I mean to say I am irritated I will destroy destruct my driving around myself if I don’t get my money they’re holding me of being somebody breached into my account don’t know how it happened on the day on the day it was closed my account was closed somebody got in my account well it was closed because somebody got in my account but didn’t really take over but on the 3rd of the month when I get my check two days before the 1st go figure I could not get in somebody from there or somebody that knew how to get into and change my email phone number made it worse where I will never receive my money I’m very irritated that my money’s there but there’s one thing they keep taking out the charge each month a being there but I have no meanings or have meetings I would like to see my checking account as they would let me but they don’t why do they take out my money each month for what I don’t receive I’m irritated and pissed they keep telling me that they will send me my money on a phone call then turn around and wait two weeks and then call back they tell me they need more documents I’m f****** irritated

  • Ridiculous experience I have had with this company says:

    If someone doesn’t help me I’m going to make it my life mission to tell every social media outlet know to man about the Ridiculous experience I have had with this company

    • James Sanney Sanney says:

      Well let’s say this go bank is starting world war 3 in my head I want my money that they said that they would send me I am irritated the world is going crazy around me I see that we’re all having problems here we need to gather conquer and drive our ass to their front door somehow some way who knows why is gobank closed and they won’t receive my documents in the right order of saying what they said they will send me my money they lied now I’ve got to do my documents over again I don’t get it I’m not here to be scraping my knees and kneeling to my knees for my thousands of dollars they owe me that they said they would give me I’m irritated I would like to get a force of people together and conquer this s***many loved by any neighbor cuz we’re here and we would like to be treated as we were to be when go Bank was open for all my knees but I’m tired of being on my knees I’m tired and just tired I want to feel like I was when I was receiving my money once a month I fell in the whole one month cuz I did not have no money now I’m dragging myself to the top got around where I’m at I still want my money they won’t release it I had to struggle hard and meaning I lost myself in my struggle go bank has done this to quite a few people I see the world is gone the hell we’re here to be but I love my stuff to say I’m not in hell quite yet so leave me at the apalone and keep me going but I need to get my damn money from my bank which was my bank is irritation I’ve done said enough bye for now

  • Jon says:

    I was also scammed out of 359.00 a paycneck from my job go2bank sent me a email july 14th saying 359.00 posted to my accoout but i never got my money and go2bank said they didnt see a deposit. If they didnt see a deposit for 359.00 why did they aemd me a email saying it posted

  • Rolando Danzine says:

    I was also scammed by go bank. Somebody made fraudulent charges to my account for 455.00 go bank refuses to reimburse me. I file a police report. I am going to contact the state attorney office. Rolando Danzine

  • Diane M. says:

    This is the third time I have had money took out of my account for transactions that I did not make. The first two they gave back but this one I have disputed it two times and get the stupidest line of crap and sounds like it’s a written in stone script to tell us customers that they rip off. The crap is this charge came off a debit card that I had not got yet. So where do I go from here cuz this is Just plain stealing from me.

  • Mary Jane Ortiz says:

    I live in USA home of the free ,these people i spoke to they are not from here how could consumer,
    BBB, and federal reserves aloud these persons to take our money and keep letting them conduct business with us without checking them out first, on there complaints they are getting away with millions of dollars from USA,

    • James Sanney Sanney says:

      Look I’m gathering I want some people to help go bank is gone and took thousands for me they won’t receive my documents but they say they have but it’s too blurry I need other documents they say I keep doing this and they say one time they said they would receive my documents and they have they will send out my check while I waited 16 days and did not receive my money so I called them and they told me I need more documents I’m sick and tired of it I’m building a group I need people to gather and we will gather I want to be at their front door their front step their front do’s why is gobank closed I say why where’s my money and who do I deal with and why do I have to deal with and when I do I’m going to know that I will do anything in my power to get my money back that is mine I will overtake this and overcome this by any means I need a group meaning mean a group to help me conquer before we go to war on the 3rd of my Billings

      • Maria Pineda says:

        Im with you im currently going through this they have $13,000+ of mine they dont even care that it got to ths point of my car getting repoed with 2 toddlers single mother i willing to do anything to get my money

  • Mary Jane Ortiz says:

    I’m sorry to say but I’m not racist but those people there seem to be from not American people how could consumer & BBB & federal reserves aloud this type of business to do us Americans like this. its crazy how they aloud them to take money from us the American people/

  • Marie says:

    I’m going to SUE GoBank that’s what we all need to do because they are stealing are money and putting us on hold without any answers to why point blank and guess what i want my money period ASAP

  • Jimmy Henderson says:

    I need my money back on my card today

  • Empress J says:

    I was scammed out of $400 dollars. I gave them receipt and a picture of the front of the card and back they said they going to investigate. I called June 14 they said they mailed out my refund check of $400 dollars. I called today to found out what’s going on gave me a run around had me on hold for the longest. Supurervise are just dumb and then they tell me I not get my money back and it was not me I want answers. I’m a single mother of 5 kids. No investigation was never done all I want is my money I will shut your business down. Please call me 9297323529. I’m a very angry customer I’m want answers from the ceo…

    • ashley says:

      SAME exact issue, $418 was placed on hold while I tried to purchase some shoes 3 weeks ago. the merchant didn’t receive the money because of the hold which there shouldnt have ever been a hold on my card in the first place. but the money was taken off my card. i’ve spoken to over 7 people and they all said different things. first i was told i didnt purchase anything, then i was told the payment was declined… then i was told oh hey i see the transactions two was declined and the third one went through. The biggest lie of them all that was told to me was that the money was released back to my card. I’am beyond upset and really will like to take this to court

  • Nicolee johnsob says:

    They don’t refund ur money when you dispute don’t use it

  • Kristin Dodd says:

    They won’t give me my money I transfered in to go2bank 4 days ago

  • Angela Kirby says:

    My account has been locked because of a reason that they still can’t explain and as of today it has been a month and no one ever calls back or gives me access to my hard earned money

  • Portia Love says:

    I had a Go Bank card for over 3 years. I closed my account because of a poor customer service issue. That didn’t seem to matter to your customer service people. Is GO Bank doing so well that they feel they can lose customers? I called today because I need to get the last 8 numbers of my card. Not the entire number, just the last 8! I actually have the last 4, so all they needed to give me is the 4 numbers previous to the last 4. The agent refused to give it to me. I asked to speak to a supervisor. His name is Dexter–if he even gave me his real name. He refused to give me the number stating it was for security reasons after I verified my name, address, phone number and social security number. He tried to give me an explanation regarding someone using the card information. I asked him what good would it do for someone to have the card number to a closed account? What could they do? And, I told him again, that I don’t need the whole card number, I only need the last 8 numbers. I even explained to him that I needed to give this information to the IRS and so it was very important. Did he care? No! He was very smart-ass, as if it didn’t matter to him that I called the corporate office, and told me to go ahead and call them. He also refused to give me the phone number. I am so angry. I need someone contact me ASAP at 402-813-0380. Thank you, Portia V. Love.

    • Carl says:

      I had the same thing; account closed for “unusual activity” and no way to get money back. Contact your local attorney general’s office.

  • Nancy says:

    No one speaks English well enough to work customer service. I’ve been attempting to set up my GoBank card all week. Spoke to a supervisor, call disconnected and did not have the courtesy to call back.
    Would not accept a 4 digit passcode
    Had me listed for 2 cards when only one was ordered

    .

  • Issac says:

    Go bank fraudulently closed my account & refuse to refund me my money 20k. This is a shit show of a company! I wouldn’t recommend doing any sort of banking with these thieves. FDIC has been called

    • Tracy says:

      I’m currently dealing with the same issue. Were you able to get any help?

    • Shah says:

      Hi Issac, Sorry to hear that. I am going through same situation now. Could you please share with me how you solved this problem. I complain to FDIC, BBB and waiting for their reply.

  • Laticia Rice Chatman says:

    Green Dot closed my account with over 5700. Im heartbroken that a company this big and NO customer service at all. I mean can’t even get someone on phone. I contacted BBB and FDIC. A shame I had a good relationship with green Dot until they stool my money n closed my account.Never heard of a bank doing this.

  • Mike C from Belleview Fl and a single father of two struggling to eat! says:

    All these mother fucking crooks are doing is buying time before rectifying(if they ever do) to move our money around to get as much out of it that they can. So quick to take your money and slow as fuck to give it back. I’ve been on the phone for two days because I deposited my entire paycheck on the card because my bank account is overdrawn from being unemployed and waited on the phone for an hour and a half one time and 30 minutes the next for them to tell me they have already sent out a refund check and will be here 7-10 business days… how the fuck am I suppose to care for two toddlers with no electricity, no gas and no fucking door for 7-10? No Mr. Henry, how about you and few others top execs do the right thing and reach in your own god damn wallet… Better yet.. how about you just do what I did and send me all of your money… I PROMISE TO GIVE YOU ACCESS TO YOUR MONEY ON THE CARD YOU PAID FOR AFTER 7-10 business days… let’s see how many steak and lobster dinners u miss then.. let’s see how many “friends” you actually have… smh.. sorry excuse for a man!

  • edward williams says:

    Hi this side edward william from go bank, if you have any query related to any issues you can call me on my number-4802679435

    • Jenn J says:

      Hi Edward i have been calling go bank for 6 days now getting no resolution. I opened this account in 2019 but the new card I have they say hasn’t been activated yet. I have $270.00 on my account and cant get it activated due to I no longer have the phone number that originally on file. So I cant verify it by automated system. And if I try through app I cant get in acct dont have same email I had back in 2019 either. I mean I need my money they let me load while not activated.

    • Nicolee johnsob says:

      How did u get ur refund

    • Gina weaver says:

      Go bank stole my money I have two kids getting evicted and it’s their mess up not mine

  • Cindy bowman says:

    Bs sorry as place stole all my money

  • John Gravinese says:

    How has this company been allowed to do business, especially banking? There’s absolutely positively no way to get a GoBank rep on the phone, my account is locked, when I put my info in, it continues to doesn’t match check web address on back of card, I can def read at a 1st grade level so I’m def on the right site, to even say that to anyone is insulting especially when the incompetentcy & ZERO chance of talking to a rep, & the hours upon hours wasted, getting no where! I’ll end by saying Hey Steve whatever your name is, Mr CEO how bout we lock up all your CC & Debit cards & nothing at all can turn them back on because u have to talk to a live representative for security reasons, so u can’t pay your bills or feed your family, that’s exactly what your shit company is doing to people!

  • Richard says:

    I have a GoBank card that from last year did not come to me…so I had to use the temporary card for months. I filed my taxes and they STILL deposited it to the account that I used last year.i put in three request for the card and it never came through. The temporary card is LONG gone, I threw out because I could never access my money and I can’t even access the stimulus money that they deposited on the card. They even put my tax refund on there too, even though I clearly updated my bank account info on there. They LIE to and say that on the 17th there will be a portal where you can put your updated bank info…which you can’t do so I tried the non filers bc I get disability even though it said not to. They lied and said they would deposit the payment in the disability account, which they never did and they also never had a site where you can update your payment info. When I was finally able to check, I see they deposited it on old account from last year. Can’t get in contact with any customer service people, and they also lied and told me that they have this “portal” to update payment information….I’m like lies once again because they done already deposited it into several peoples wrong bank account. The account is still open, so now while I wait to get
    My money I will have to wait until I get in contact with customer service. So unprofessional…when Obama was president I got my stimulus on time and on updated tax return accounts, not from accounts from 2018 or 2017 smh. Now I am being evicted bc I promised I would pay my now former roommate the whole back pay check and I don’t have my card. They say they can’t ship to a a pro box which is crazy but my address is not a po nox. Sounds like this company is wearily off ripping over several millions of people’s bread. Then some governor, she had the nerve to say she has not heard any complaints. NONSENSES. Several million people complained within the first hour they could
    Check on the status of their payment. Just tacky and unprofessional

  • Richard says:

    I am in the process of trying to get my stimulus check money. I filed my 2018 taxes last year and had it deposited on card. I never got the card, and I requested a replacement three times already. I filed my 2019 taxes and despite me updating to a new account and bank, they sent it to the same account from last year. I threw out the temporary card weeks ago. Now I can’t access my money and can not get ahold on customer service to find out how I can get my money and card. Very pooor company I understand there is a virus but I still think it’s very shitty they have NO CUSTOMER SERVICE AGENTS AVAILABLE. They lie and say they are all busy when really they are just not there. My will be filling a lawsuit and probably will be a class action suit considering several other people have complained about their unprofessional manner.

  • Drenton Davis says:

    I have been trying to contact Go Bank for days. I do understand that Cov-19 has caused a lot of unforeseen circumstances. However, I don’t understand what I can’t get through the phone lines at all. I call all day long trying to get assistance with my password. Unfortunately, I’m prompted with the message “We’re Not Taking Calls AtThis Time.” All other banks are accepting calls except Green Dot, Go Bank, and Netspend.

  • Crystal C. says:

    Hey Mr CEO of Go Bank. Ready for the FDIC, Better Business Bureau, and Ohio Attorney General’s office to contact you? Your practice of lying and holding my money is going to have consequences. Your canned email response from Go Bank customer service is a joke!!!! Reach out to me? Another bunch of lies and and from Go Bank? No Thank you. Check Yelp and You Tube sometime Mr. CEO of Go Bank. I hope this sham company is out of business ASAP!!!

    • Michael Yandle says:

      Yes I agree they have over 7500 that I Cannot get back lying no return calls this is a joke . I’M 68 years old and need my money back. Phone number 843 742 1341.
      Please get back you’re people would get return money on March 18 my
      Please advise on email dy1424@netzero.net

  • Sueann G. says:

    I have been trying to get ahold of a human for weeks now. I can not activate my card can not use the money I put on it $100 and I and ticket off. If someone can

  • Arnold says:

    Attempted to contact their corporate office as when I contacted customer service to try to see if there was a way to remedy a situation the rep was rude, dismissive and use canned scripts on me. As expected the attempt to contact Corporate just routed me back to Customer Service who were not helpful again, and actually just hung up. So I planned to close this account as soon as funds I deposited clear and can be withdrawn.

  • Dwight says:

    Follow up to Green Dot Go Bank. Paris reached out to me and helped a LOT!!!! Green Dot does care about how their customers get treated. I am now slowly getting my faith in this company back. .

  • Dwight says:

    Hey Mr CEO of Go Bank. Ready for the FDIC, Better Business Bureau, and Illinois Attorney General’s office to contact you? Your practice of lying and holding my money is going to have consequences. Your canned email response from Go Bank customer service is a joke!!!! Reach out to me? Another bunch of lies and and from Go Bank? No Thank you. Check Yelp and You Tube sometime Mr. CEO of Go Bank. I hope this sham company is out of business ASAP!!!

  • Mr Phillips says:

    The bank that steals money now we know how you got so wealthy! Fraudulently taking people’s money with disclosure’s that people can’t read until after the fact. Selling private information to third party now get this? When you are no longer our customer we CONTINUE TO SHARE YOUR INFORMATION ie SOCIAL SECURITY NUMBER oh YOU STOLE MY MONEY AND REFUSE TO RETURN COURT TIME!!!!!!!!!!!!!!!

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